TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports

GIG-OPO then OPO-OLY. Check-in at GIG seamless. A330 clean, bright and everything worked. The new seats are very comfortable and produced a good sleep over the Atlantic. Staff polite and attentive. Check-in at OPO also seamless. A319 functional and comfortable. Staff also polite and attentive. Would fly with this group anytime.

GRU-LIS-GRU. Old 330 on the way to Lisbon. Seating was ok, average economy, but IFE was from the early 90's Personal TV didn't work but it didn't matter because the quality of sound and programs was terrible. No AVOD and only 6 non interesting movies. On the way back new 330 with AVOD and an improved offer of movies and shows, but still very distant from LH, BA and AF. All that seems wonderful when compared to TAP's inflight service and crew! The food is disgusting and the crew rude, unhelpful and never smile.

Very bad customer service - flight attendants were rude and when flying with a one-year old, help makes all the difference. They lost our luggage twice - on our way to Sao Paulo and back, including pushchair. All experience was really bad - even if I need to pay more - I will avoid TAP if I can.

I used to fly with them hence I booked a ticked for my elderly Mother including the wheelchair service and the whole experience was awful for her. Her wheelchair handler in Lisbon kept asking her for money, and they took her out of the first plane so late that she missed her connection to London. They do not keep good communication with their subcontracted companies to deal with check-in and luggage recovery. If they are like that to elderly people, what's left for the rest of us?

LIS-OPO on Business, the new terminal's executive lounge was ok (it was terminal 2, quite small and only for domestic flights), with a nice selection of foods and drinks, although boarding was a mess! They called the passengers to board, and we exit the lounge, to find a huge crowd of people not knowing where to go, so we had to wait in front of the gate for almost 30 mins, without any explanation, and then at the bus. The plane was old and small, and the business class seats weren't comfortable at all. The FA's were friendly but there wasn't food at that flight. The extra money to executive does not worth!

A mixed bag of experiences with this airline. Flew FRA-LIS-FNC, and then FNC-OPO. FRA-LIS had extremely cramped seating, staff completely unenthusiastic, food served might as well have been thrown out. LIS-FNC the same. Going back FNC-OPO, seat pitch was great, staff were indifferent, but again "food" was a dry piece of bread with processed meat, unable to identify from which animal it came.

LUX-LIS-MIA in Economy. First leg was serviced by Portugalia planes, which while not very visually attractive was very pleasant. Flight to Miami was very pleasant, despite the flight being full. The A330 was impeccable, crew very smart and attentive. Food (with menu) and beverages service pleasant. Just very little available as drinks and snack during the flight mode. Good IFE movies selection.

I am a frequent flyer and have never experienced such rude check-in staff as at Heathrow. I had booked seats which were cancelled at check-in, I was at the front of economy and my boyfriend was at the back. The trip only got worst with the lack of control that the cabin crew had of passengers. On the flight from Lisbon to Sal, Cape Verde the passengers were getting out of the seats during take off, even the cabin crew were still sitting and they didn't say a thing! Turbulence was bad, the seat belt sign was on but yet again passengers were wandering around and cabin crew did nothing. The seats were uncomfortable and the leg room horrid.

My family flew Oslo to Natal (Brazil) with a stopover in Lisbon. At the airport we tried to get seats together, they did not want to help us. Staff were unfriendly and our family was spread around different parts of the plane. The people in between us offered to change seats we could sit together. A member of the cabin crew openly rolled her eyes at me when I was changing seats. The leg room was the smallest I have experienced. During the flight we wanted to stand up and move around however a rude member of cabin crew told us to get seated immediately. The cabin crew only came round with drinks twice during the flight. We pressed the call button but no crew member came! Inflight entertainment was not interactive, which made it impossible to pause the film you were watching. The outbound flight was delayed by an hour.

LIS-ORY. Very comfortable seating on a A319, and hot meal served by an efficient cabin crew on a two hour flight, and at a very competitive airfare. Good experience from check-in to arrival destination.

Flights on time, cabin crew attentive and friendly. We were bussed from the terminal to the plane in both directions, which wasn't ideal. However, booked our flights back in July for a Nov holiday, we booked return flights from LGW. Half way through the holiday we checked our flight home to find we had been switched to a LHR service, which was ok, except that our car was in LGW. Thankfully they switched us to the Friday evening flight so had more time to get to LGW and pick up our stranded car.

Caracas to London Gatwick via Porto. A little late on take-off at Caracas. The A330 on the first leg was cramped with minimum pitch compared to the out bound Air France A340, but clean. Food was indifferent. Generally it was an efficient journey with no real problems. Have used TAP a few times and will do so again in the future.

LHR-LIS-LHR. Done this trip twice in the last few weeks – not experienced the poor service of others. Planes clean, on time and staff friendly. Snacks on most recent flights a croissant and a fruit drink. Only two poor things: at Lisbon, the plane is parked far away from the terminal and we had to get on buses, which is odd for what must be a major route (London-Lisbon).

La Coruna-Lisbon-Rome. The first leg on a tiny propeller plane. I was impressed that the co-pilot provided a box with a nice breakfast in before the flight, as there were no cabin attendants. Transfer at Lisbon was easy, but on boarding A320 to Rome, we were delayed by nearly 2 hours due to a nail in a tyre. Pilot kept passengers informed and the flight, albeit late, was pleasant.

Rio to Lisbon. Lounge poor and dingy with limited selection. Boarding cramped given airport construction and priority boarding very difficult. Cabin clean and well appointed in A330. Crew professional but a little cold. Meal choice was good and portions large. Wines good, plenty of water during the night. Didn't look much at IFE but seemed fair. On time arrival and departure and overall a good experience.

LIS-MIA return, old A330 with IFE but not AVOD. Legroom was average, but I am not very tall. Food was good, crew friendly and provided good service. No problems with luggage on both flights.

Berlin via Brussels and Lisbon to Cape Verde. Everything TAP could do wrong, they did. Late plane in Brussels. Missed plane in Lisbon. One day late in Cape Verde. Ground handling in Lisbon messy. No handling at all in Cape Verde. Only reason to fly them is that they are alone on some routes. And they behave like.

ZRH-LIS-REC. ZRH-LIS ok, service onboard very basic with a piece of dry sandwich. LIS-REC, awful service onboard, crew very rude, if you ask for a glass of water after service they didn't serve it. You have to stand up and go to the back of the plane. This is the third flight this year and the service is still the same. I take this airline only due to the fact they have the shortest trip from ZRH to REC.