TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
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3/10

“Staff confiscated my suitcase”

(United States)

Not Verified | Staff confiscated my suitcase at the gate despite it being under the weight and size limitations. I am very careful to weigh and measure my luggage before I fly. The gate attendant told me she could just "see it is overweight". Upon getting my luggage back at the destination, it was scuffed and scratched almost beyond recognition. Be very careful bringing luggage you care about on this airline as they can confiscate it without cause and handle it however they please.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Lisbon
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lack of customer service"

(United States)

Trip Verified | I could not be more disgusted with this airline by their lack of competence, lack of customer service and simply not caring. For the past couple of months, it has been one issue or setback or headache after the next. The website/app are both horrendous to navigate and crash. When I called customer service about not being able to access my flight via app they could not resolve the issue. The agents on the phone give you a constant loop of bogus excuses and promises that result in no progress. Today, I am supposed to be leaving for an international flight with this airline, but to no avail. A few days ago- I received a flurry of e-mails from TAP stating they cancelled and refunded my flight. This is days before my flight and naturally I feel a wave of panic. For three days straight I called customer service constantly. I asked for answers as to why and how this happened without my approval. No success! I pleaded with them as they showed no sense of urgency. Meanwhile my trip to Europe is riding on this flight. They kept feeding me false promises and nonsense. I demanded to speak to a supervisor who could fix this - of course I was declined. They kept trying to contact the “back office” to resolve this case.. but nobody answered. I was absolutely livid, frustrated and thoroughly displeased with this horrid booking and customer service experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Valencia via Lisbon
Date FlownMarch 2024
Value For Money 12345
no
5/10

"I will never fly TAP again"

(United States)

Trip Verified | The flight attendants and gate agents were all very sweet and helpful. Food, comfort and were good. Unfortunately the TAP website and app are a nightmare. We had to call to buy tickets because the website wouldn’t put our payment through. No updates about delays, gate changes or boarding announcements are ever texted or emailed. When trying to buy a checked bag on the way home, I received an error that the payment didn’t go through, yet they emailed a receipt and took the money out still. Then there was trouble getting the luggage tag printed and they ultimately didn’t load it on the plane and it’s now lost in Germany. I will never fly TAP again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Chicago via Lisbon
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(Netherlands)

Trip Verified | Quite definitely the worst airline I have ever flown. Forget delays, long bus boarding, chaotic hoarding procedures etc. Many airlines have just as bad reputations as TAP. What disgusts me most is the onboard experience. TAP provides one of the most restrictive legroom and seat space in the world. At a mere 28cm, you simply can't have your kegs straight in the seat. How they get away with this is astonishing. It can seriously hurt your legs and blood flow (I'm 1,83cm so not that tall). Due to Lisbon's location, most of their European flight still be over two hours. And it's two hours of hell. I swore when I flew to Cape Verde with them about five years ago that I would never fly again with them but had no choice for this flight. I came to regret it the minute I entered the cabin again. The staff onboard is ok but the food offerings they sell are extremely limited and very unappetising. I didn't see many people purchase anything. But it's all really about the lack of comfort in your seat. That's what it's all about. And the flights were nearly 500 euro return so astonishingly bad value for what you pay. Even low cost carriers have more leg room.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Lisbon
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"new cabin is super comfortable"

(Canada)

Trip Verified | Probably my favourite airline to fly Transatlantic flights. The new cabin is super comfortable and the food was great (we were served a full dinner on a flight departing at 11pm). Never encountered an issue with TAP and in my experience they are more reliable and comfortable than Air Canada, KLM, etc.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Amsterdam via Lisbon
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

“No welcome drinks or snacks offered”

(Portugal)

Trip Verified | 8 hours flight across the Atlantic on a narrow body flying in business class. No welcome drinks or snacks offered, there is a note on the paper menu, saying that if you want a drink, you should ask the cabin crew. After takeoff we got served a full meal of acceptable quality, and then the cabin crew asked to close the blinds, even though it was 14:00, to allow the passengers to sleep, and only came back 1:30 before landing for a light snack, of a unimpressive quality. The seat was all right and the inflight entertainment also acceptable.
AircraftA321Neo
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLisbon to Newark
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I have ever booked"

(United States)

Trip Verified | This airline is the worst airline I have ever booked. A shame really because the flight itself was great. The problem was the booking. They didn't give me the flight I booked (I went through customer service chat). Once I noticed I wrote an email, a website inquiry and an instagram message yet they wanted to charge me $1200 to change the flight to what I had booked. Massive mistake on their side. On the way back they canceled my flight and then put me on a flight on Friday, only to find out they screwed up again and put it on a Thursday. They then claimed I missed my flight when I had screenshots of all communications. They deleted the messages on the chat but I have copies. I will be pursing this airline to the highest extent. They wasted a whole day of me calling, chatting, texting. Do not fly with them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMiami to Munich via Lisbon
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“This was most infuriating”

(Netherlands)

Trip Verified | I paid good money for an economy plus (a few centimetres extra) seat because of a previous injury. However, the seat did not extend all the way back, thus not getting the extra space on a night flight. (8.30 hours) the steward said there was a seat in economy. Because I was travelling with my partner this did not sound like a solution but more like downgrade. The steward said to contact the customer service for a refund after the flight. I did this in hope to get a refund or compensation. I explained the whole situation and the response of Anna Pflieger was like she wasn't even reading the mail but just typing (copy/paste) standarized sentences and not answering any of my questions. This was most infuriating. Example: Thank you for contacting TAP Air Portugal. We are sorry for the situation you reported. Please do not hesitate to contact us whenever you consider it relevant. We look forward to welcoming you on board soon. Yours sincerely, TFCP - Anna Pflieger Never flying TAP Portugal ever again.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBrasil to Amsterdam via Lisbon
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very disappointing and frustrating"

(United Kingdom)

Not Verified | Very poor customer service and complaint dept is also unresponsive. We had to cancel within 24 hours after booking, I contacted the customer to understand the refund procedure and I was told they would refund 100%. However, I only received 10% of the payment. I contacted them again, and they further explained that I should have chosen to receive it via voucher. Since then I have trying to contact them for 2 weeks and the customer service asked me to raise another and another complaint, but they never reply. This is very disappointing and frustrating.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSao Paulo to London via Lisbon
Date FlownJanuary 2024
Value For Money 12345
no
2/10

"expensive ticket for a low cost service"

(Slovakia)

Trip Verified | I paid around 1450 Euros for a return ticket from Vienna to Sao Paulo, total of 4 sectors. The shorter sectors, between Lisbon and Vienna, nothing was served. Just water was "free". The seats were very bad with no possibility to recline not even for 5°. During the long haul sectors, the service was existing but very poor. Poor selection of beverages and the crew more concerned about reading books than actually doing their job. Cabin was extremely cold and the entertainment system was working partially ... sometimes on and off. It was a very expensive ticket for a low cost service.
AircraftA330 / A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVienna to Sao Paulo via Lisbon
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no