TAP PORTUGAL   Customer Reviews and Passenger Trip Reports

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TAP PORTUGAL review :  21 November 2008 : by I Rozario

I have flown LHR- Rio recently in economy. I was pleasantly surprised as ticket cost was lower than other carriers for the same schedule. I found the crew efficient and friendly. Meals good, aircraft clean. Connections and punctuality good.

TAP PORTUGAL review :  21 November 2008 : by R Santos

LGW-OPO Return, no qeues to check in, flight on time. LGW-OPO leg operated by PGA using a Fokker 100, great service onboard, attentive FA's. Food not too bad. On return check in was a breeze, asked for Emergency seats and got them, good legroom, same food on return. FA's ok, very quiet flight only around 40 passengers on a A319.

TAP PORTUGAL review :  27 October 2008 : by S Ramet

LHR to Rio via Lisbon return. Bags lost en-route in Lisbon. Takes 48 hours for them to turn up. On return trip even with plane on time and outbound plane 30 minutes late neither bags turn up at LHR. My main holdall took 4 days to arrive at my house. Terrible customer service, no replies via email or post. Bag damaged enroute. Never travel again with this airline. To cap it all off the business class seat sound on TV did not work - not good enough for a star alliance airline.

TAP PORTUGAL review :  9 October 2008 : by C Cook

Trip Rating : 4/5

Business London Gatwick to Lisbon return. Lounge at Gatwick South (Servisair) basic (food selection very poor - just nuts, crisps, biscuits and pre-wrapped cake). Lisbon Star Alliance lounge was very pleasant with a good selection of food and drinks and very comfortable. Food on flight out not brilliant (breaded chicken and aubergine!) but on return (lunchtime) was given a choice of main courses. Selection of wines superb. On both flights cabin friendly and attentive. Would fly TAP again.

TAP PORTUGAL review :  6 October 2008 : by P Tierney

Trip Rating : 1/5

Terrible airline which I would not recommend. Food inedible and basic, staff unhelpful and rude, ground staff in Lisbon unhelpful and chaotic. London to Lisbon not a journey to look forward to. They regularly lose your luggage, particularly on connecting flights, lost luggage department very unhelpful and lazy. Customer Service non existent.

TAP PORTUGAL review :  3 October 2008 : by Salvatore Lima

Trip Rating : 4/5

Recife-Lisbon-Zurich Economy. Food good and crew polite. New A330 with good entertainment options and good legroom. Flights were on time. The breakfast served on the LIS-ZRH was a little "hard" (hot sandwich with meal and egg). Price/quality very good

TAP PORTUGAL review :  29 September 2008 : by S Baxter

Customer Rating : 4/5

Gatwick-Funchal-Lisbon-Gatwick. Very impressed by TAP's short-haul product. Easy online check in. Clean, comfortable A320s. Food Gatwick to Funchal very tasty with excellent red wine. Taller people would find the seat pitch a bit cramped. Overall very good value for money - would strongly recommend TAP over its low-cost competitors (i. easyjet) on these routes - it was actually cheaper!

TAP PORTUGAL review :  26 September 2008 : by T Freitas

Customer Rating : 4/5

EWR-LIS Y class. Quick check-in, gate agent changed my seat and assigned me a window seat with no- one next to me. Load factor close to 100%. A340-300 in overall good shape. Great seat pitch and recline with footrest -; no adjustable headrest though. IFE was archaic (TV sets spread throughout the cabin) but programming good. Newspapers were handed out. Dinner quite good and breakfast just acceptable. Service swift and professional with young and attentive FAs.

TAP PORTUGAL review :  22 September 2008 : by M Sanchez

Customer Rating : 3/5

MAD-LIS-MAD economy. Seat pitch on A320 is good though leather seats are very worn and TAP needs to renew it. New products (TAP Basic, Discount, Classic, etc) are interesting and information on each product is good and clear. TAP should replace sandwiches they are offering on economy with a higher quality or replace it for a paying service in order to improve it's quality. The return flight (operated by Portugalia on Fokker100) - plane was quite comfortable. Again the boarding procedures in Lisbon are terrible, TAP always start boarding procedure at gate and passengers must queue again on plane entrance. FA's nice with good language skill.

TAP PORTUGAL review : 7 September 2008 : by R Jacome

Customer Rating : 4/5

Heathrow-Lisbon-Newark business class. A320 quite old, but clean. Nice spacious lounge in Lisbon. Food delicious, great wine selection. Business class seats on A330 comfortable and recline angled flat. Newark-Lisbon-JHB in economy, exceptional service, good selection of movies and other content on IFE system. Lisbon easy to transfer through.

TAP PORTUGAL review : 2 September 2008 : by M Costa

Customer Rating : 3/5

MXP-LIS-FNC and FNC-OPO-MXP. TAP is a good airline when they do not have do deal with any kind of trouble. They planes are quite new, FAs generally attentive and professional, seats are quite confortable (except for a metal bar in ansegment operated by an A320 with new interiors) and the onboard service is acceptable. However, on the return journey both flights were delayed due to a light fog in OPO and they didn't manage to trasfer our luggage in more than one hour of time. We eventually got it (damaged) two days later, when they operate the OPO-MXP section twice a day! Also given the price paid, 3 star is even a generous rating.

TAP PORTUGAL review : 23 August 2008 : by Nuno Pereira

Customer Rating : 2/5

LIS-FNC-LIS. The seats on both flights are very unconfortable. We could feel a metal bar in the backs.

TAP PORTUGAL review : 19 August 2008 : by F Strasser

Customer Rating : 2/5

Munich-Lisbon-Pico tourist class. Flights reasonably on time, planes seemed in good condition. Service on ground as well as during the flight less than mediocre. Flight dates changed (Pico-Lisbon from Tuesday to Saturday) at a few weeks notice in mid-season so that overnight stopovers became necessary unexpectedly for flights already booked and confirmed. The food in tourist class is just horrible. Entertainment is ridiculous. I get the impression that TAP simply doesn't care about their passengers, especially on the trips to the Azores where they have a monopoly on some routes (SATA has the monopoly on the others). If there was any competition I would not fly TAP again.

TAP PORTUGAL review : 30 July 2008 : by Alexandre Saraiva

Customer Rating : 3/5

London-Lisbon, return. A pleasant flight in economy, usual snack box and warm sandwich with free bar service - friendly and attentive crew. The return flight to Heathrow was in Executive class and it simply is not a good business class product or service! There was a hot towel handed to you without a word or smile, a bar service and then a small hot snack - 2 fish cakes presented with asparagus tips. There was no choice of meal and when I asked for a second glass of wine the purser (who was just as unfriendly as the other stewardess) raised an eyebrow as if it was an odd request. I really felt I had a much better experience in economy than in business class.

TAP PORTUGAL review : 30 July 2008 : by M Koschmall

Customer Rating : 4/5

HAM to LIS return. Easy check-in, warm meal about an hour into the flight (with bread and wine), friendly FAs. Baggage took the usual half-hour at LIS to arrive on the carousel. The return-flight was better. Upgraded A319 with cell-phone support and new seats. Lunch a big surprise: typical Portuguese dish, squid in tomato sauce and potato, risky choice certainly for those who don't like fish, but prepared in home-cooking-quality.

TAP PORTUGAL review : 29 July 2008 : by R Albuquerque

Customer Rating : 5/5

A340-300 JNB-Lisbon. The business class seats are comfortable and flight attendants made the difference. Wine list good and comprehensive. Food hot and tasty. Lisbon is not a very big airport making it easy to transfer. Lounge in Lisbon very comfortable with clean showers and competant staff even though the lounge was full. The flight to Caracas departed and arrived on time. The new TAP business class on the A330-200 is not completely lie flat. Excellent wine and food. Professional flight attendants gave a personal touch.

TAP PORTUGAL review : 12 July 2008 : by H Blackhall

Customer Rating : 4/5

Gatwick-Funchal-Gatwick. Check in without problem (several hours before our flight out to Funchal). Cabin crew a happy bunch. Meal (included in flight cost) OK, red wine, poured from the bottle ,very drinkable! Return flight similar, with polite and happy staff. Seat pitch is similar to the late lamented GB Airways, to the best of my memory. Both flights were subject to delay but not excessive, maybe 30 minutes.