TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports

My husband and I travelled from Heathrow to Funchal on the 13 Feb, returned from Funchal via Lisbon to Heathrow on the 27 Feb. My husband needed special assistance and everyone was kind and helpful on each trip. Our luggage was delayed by a day on the return journey but it arrived safely.

LHR-FNC. Onboard upgrade (cost of 250 EUR) for a 3hr 10 mins flight time. Technical problems on the original aircraft. Change of plane and departure 1h35 delayed (airborne at 8h16). Very poor meal service. Cold "breakfast" consisted of only cheese and ham plate and a piece of fruit. Hot bread and croissants and drinks offered twice. I saw the economy class meal and it looked better, which makes no sense!

LHW-LIS-FNC. We have done this route twice. Normally we fly direct but last minute flights to Madeira in December are hard to come by. On both occasions we missed our connecting flight to Madeira from Lisbon - no information is given to us on the flight of where we should go at Lisbon airport. When we approach customer services they are 9 times out of 10 very rude and give you the least amount of info required. You have to board the bus to get to another terminal to get to your connecting flight. Onboard cabin crew don't smile and the food is horrible. I have travelled with Easyjet to Madeira and I can honestly say that they do a far better job that TAP.

Newark to Lisbon on an A330. Check-in was quick and pleasant. The attendant confirmed our kosher meal request. Since the flight was not full, we asked to change our seat and it was done quickly. As Continental silver elite we were able to board early. Plane was clean, the seating was 2x4x2. Legroom and seat width about the same as coach on other airlines. Seats were comfortable and there was even a foot rest. Blankets were needed for the first half of the flight which was very cold. Although we pushed back on-time, we were delayed 30-40 mins. There was personal video with touch control. Our kosher food was brought to us early. Overall a good flight.

LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.

BCN-LIS-ORY. Check-in in BCN fast and efficient, common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS, extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.

Milan to Lisbon and back. Did several times. Overall a fairly good experience. Always on time. Professional cabin crew, although never smiling. Onboard service adapted to the duration of the flight and better than other flag carriers on European routes. Will fly TAP again without hesitation when going to Portugal.

MAN-LIS return. Check-in at Manchester good, no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.

LIS-GRU on A332 business class. In LIS, the VIP lounge is well used, and only has 3 bathrooms which is insufficient, causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude, impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.

Horrible so called "First Class" experience. The Inflight magazine has articles about the new chefs and the menu had a special chef's selection dish. But crew said chef menu was not available and we got some horrible pasta dish - so overcooked, it was crunchy. The red wine was good, but the flight attendant kept snatching my glass off my table when she walked by instead of offering a refill. The second meal looked worse, I passed. The flight crew rushed to serve as quickly as possible during the first hour of the flight and then they disappeared into the galley and got angry if you approached them to ask for anything. Entertainment included only 3 movies in English and one had a problem with the English track.

Flew from MAN to LIS on 9th Jan 2012 and returned 14th Jan 2012 with partner and 16 month old. Flight crew on both journeys were friendly and arranged for us to move seats so we had a row of 3 seats to ourselves which made for a more comfortable flight with a toddler. The food was ok, nothing fantastic but considering we paid the same price as we would have done flying budget, we have no complaints. No inflight entertainment as such but for a 2.5 hr flight this isn't really a problem. Overall very happy with the service received and would certainly fly with the airline again.

Lisbon to Recife but returned after an hour due to oil smell in cabin - while waiting for second plane, no information was given, no food was offered. Recife to Lisbon had problems on entertaining device (films were stopping by themselves and most games weren't being loaded). Breakfast snack was frozen and flight attendant was rude at my complaint.

LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late, but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.

My wife and I flew to Madeira via Lisbon Dec 2011. I find there is no leg room on any flights and am disappointed with food provided. I would rather have the option to pay for something I like, rather than be forced to accept food I am not interested in. We were confronted with a short connection in Lisbon, there is no correct signage for transfer, signs are confusing and difficult to understand. Security staff are rude, unhelpful and inattentive, connection staff provided little explanation of the processes, we were simply dumped on a bus. My thoughts are how many other loyal customers TAP are loosing with this level of service, TAP needs to up its game and provide a better level of service.

MUC-LIS. Flight full. A320. Travelling with wife and baby. Delay at the gate, but arrival delayed only 10 mins. Very tight space in the cabin. FA's finally asked in we wanted a security belt for our baby. In general FA's unprofessional, with ups and downs in their behaviour. Flight entertainment not existent. Around 20 minutes before arrival they activated the moving-map system. Warm meal, one of the worst tasted on a flight.

FOR-LIS on a new A330: perfect: most of the times on this route the oldest A340 you can imagine with broken IFE, even no AVOD in business and certianly no legspace in economy, but this time: perfect: working AVOD in business and even flightattendents being friendly and smiling; TAP: more of this please.

FRA-LIS in business. A319 showing its age. TAP sells middle seats so unless you are lucky enough to seat on the left side of plane you will have exactly the same comfort experience as in economy class. Seats were old and uncomfortable. FA's arrogant and food looked bad. On arrival, although half the gates were empty, plane parked outside and we had to take the bus to terminal. I made the return flight with LH and there is simply no comparison.

BLQ-ZAG-BLQ in Y class. Smooth, quick check-in and efficient boarding using buses at both airports. No fuss about hand luggage size/weight. Flight time short (45 mins), food had been advertised when booking however crew don't offer even a glass of water. A319 clean and well kept, staff groomed and reasonably friendly. Baggage claim fast in Zagreb and Bologna. Price good value and efficient service throughout.