TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports

Ottawa Canada to Lisbon Portugal via London Heathrow return. Flew TAP on London to Lisbon leg, arrived on time, but our luggage didn't. (Connection was 1.5 hours). We were travelling onward by train to Porto, so we made a baggage claim with Ground Force. They located our bags in London and forwarded them onto us the next day. On the return flight we were met with: Immensely long check-in lines, flight from Lisbon to London was delayed 2.5+ hours. Knowing we would miss our connection, we saw the Customer Service agent. It took over 1.5 hours to rebook our flight home. They booked us to fly through the USA, but did not pull our bags or inform us where our bags had gone. We arrived in Newark at 4pm and they would/could not book us on another Star Alliance partner, so we were forced to spend the night in a hotel and travel the following day. When we finally arrived home 24 hours later than planned, the Customs officers were less than impressed upon explaining we didn't know where our bags were. Just not worth the headache/stress.

Gatwick to Funchal and back May 2012. Overall impression very good. Online check-in was quick and easy. Flights each way were on time. Aircraft was clean and there was more leg-room than some holiday carriers I've flown with. Flight attendants were polite. Refreshments very basic - really just a make-it-yourself cheese and ham roll and a cup of tea or coffee. No re-fills. Announcements in Portuguese and then English. Would fly again with TAP and most definitely in preference to Easyjet!

LHR-LIS-MIA-LIS-LHR. A320/319 on LHR-LIS legs and A330 LIS-MIA. I paid just over £300 for all flights so I wasn't expecting too much but I was pleasantly surprised. All flights on time and on modern aircraft. Food on all legs was ok and the cabin crew were professional throughout. I would have no hesitation booking with TAP again if the price was right.

Flew TAP from Lisbon to LGW on April 7. Great leg room, new plane, very courteous staff and regular/decent plane meal. I could not ask for more for such a short flight distance and such a cheap price.

I have flown to and from Brazil many times in the last year. Their airbus planes from Northern Brazil to Lisbon is old with seats falling apart and entertainment systems that don't work. Onboard service is horrible, after the main meal is served, cabin attendants disappear and if you press the service button they never appear. They serve alcoholic beverages with the main meal but you can't get a refill or an extra beer if you wish! Airport in Lisbon is horrible. In Frankfurt Lufthansa manage to board a 747 in 30 min but in Lisbon Tap takes an hour to board an airbus!

I bought a so called business class ticket from Sal Cap Verde to London via Lisbon. It was over 1000 euros one way and a night flight leaving at midnight arriving via Lisbon change of plane at 10.30 am. It was appalling! So called business class seats were ordinary economy seats on both flights. Food was very ordinary. No biz class check-in or priority boarding. Change of plane at Lisbon was awful with buses everywhere, business lounge wasn't signposted and had to go through security twice at 05.30 am. No inflight entertainment to speak of, just a central few screens and no headphones offered.

BCN-LIS in economy. No meal service is being provided by TAP, only drinks and peanuts! I believe TAP is not being fair to full fare passengers who expect a meal service onboard. Service was good but meal service non existent.

LHR to LIS return. Outbound flight cancelled due to ATC strike. TAP call centre was closed so we headed to the airport early and the ticket office informed us we were automatically rebooked to the next flight, there was a flight leaving in 45 minutes - they got us on it. Flight fine and included free sandwich and drinks. Return was fine, there was a medical emergency which the crew handled well.

I use TAP in Europe on average 2/3 times a month, usually very good, staff usually much better than Iberia and with kids much better than BA. However, just flown them Transatlantic and altogether a different experience - quite simply appalling. Firstly the airport VCP which TAP sell as São Paulo is actually in a different city, Campinas. Onboard is a very cramped A340 with very limited entertainment, all big screens in centre and no choice. Service dire, though call button was faulty, but answered 2 hours later. We upgraded on the way back and although better than TAP economy, certainly lot of room for improvement, given extra price.

LIS-SSA and GIG-LIS. In Lisbon the usual mess at the gate, and need to take the bus to get to the plane, even on an expensive long-haul flight. The seats are awful, very small leg room and entertainment system in the old A330 is very poor. The food is ok, but flight attendants just disappear after the meals. Overall experience is average.

LHR-LIS-EWR. A lot better than expected, great food and plenty of drink on offer. No champagne on the New York flight, good breakfast on the first leg. Great lounge in Lisbon if rather small - if price is right I would book them again.

Munich-Lisbon-Praia return. A serious improvement from last flights. Flights were on time, connections worked well and the earlier departing flights to Africa from Lisbon make the journey shorter and much nicer now. Food was very good, not much, but fresh and well presented, as it should be. Wine was - like always - very good. Nothing to complain about this time.

Return EWR-LIS. Aircraft spotless and comfortable. Entertainment System faulty both ways. Food quite decent. Crew efficient, but indifferent to assisting the individual. Twice crew responded to my crew light by turning it off and walking past without a word. Do not expect anything but your meals and little else.

Lisbon-Fortaleza. No idea why TAP uses its oldest A330 on this expensive route. Extremely cramped, old style, not-working IFE and seats falling apart. TAP is winning prizes, but not with these planes and not on this route.

LGW-LIS, LIS-LGW return. Checked in online and chose seats with ease. No queue at LGW for bag drop. Flight on A320 3/4 full, free onboard service consisted of chicken roll, strawberry juice and full drinks service including alcoholic drinks. Crew friendly and efficient; those in business class get served before economy, so there is a 30 min wait for drinks after take off. Luggage claimed within 10 mins of landing! Checked in using machine at Lisbon airport which was really easy, again no queue for bag drop. Flight on A319 2/3 full, crew attentive, same meal as outbound flight. Bags came off quickly. Free baggage allowance is very generous.

Two flights in Economy - MAD-LIS on A319, LIS-DUS on A320. Planes were new and clean, boarding procedures normal, departures on time - just a brief delay in MAD due to heavy traffic. Onboard service ok - TAP is a "full service airline", even on the short flight from MAD to LIS you get a tuna sandwich and a glass of wine plus mineral water. The 3 hour flight from LIS to DUS offered little more, a warm sandwich plus salad and pineapple slices - and only one round of drinks. Pleased with the price-quality ratio on these flights and plan to fly TAP again in the future.