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TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports



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TAP Portugal customer review :  6 September 2013 by Kristensen Laust    (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Portugal to Brazil, the seat had no working entertainment system, when they came to me they had run out of all items except lasagne. The staff were rude and had no interest in solving the problems.



TAP Portugal customer review :  5 September 2013 by D Freitas    (Portugal)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FNC-LIS-FNC. You should choose a low cost airline rather than this. The price paid does not reflect the service. Most of the time there won't be any meal due to their constant policy of flying with minimum crew. Can't understand why this happens but it seems to be a general policy of the company now. Flight attendants seem miserable and unhappy doing their job. It's incredible how much their service has decline in recent years, mostly due to their comfortable monopoly of profitable routes. Avoid at all costs.



TAP Portugal customer review :  3 September 2013 by Don Hunter    (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew GVA-LIS-ACC on 24 August, business class. The first 2 hour sector was very average, with no inflight entertainment (A319). Lounge in LIS ok but very busy. The problem was the LIS-ACC sector. Business class. The seats were economy 1970 style. I thought there must have been an equipment substitution but the crew informed me this was indeed Business class. Truly a 3rd world set up and I will avoid TAP at all costs in the future. Crew were disinterested and the food offering miserable even for economy. Someone needs to wake up in this airline's senior management.



TAP Portugal customer review :  30 August 2013 by Wendy England    (Portugal)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIG-LGW and LGW-LIS. 23rd August and 27th August respectively. As mentioned in many other reviews here there was an extremely long check-in queue with only two check-in desks open. The flight was over an hour delayed in departing. This was followed by a very long delay in luggage retrieval at Gatwick which, to be fair, might be more the disorganisation of Groundforce. Return flight on the 27th was appalling. I was probably one of the first people to check-in so did not know there was no inflight service available until we had been in the air for almost an hour. I had to virtually beg for a cup of water. What I would like to know is how TAP thinks it can hold on to its share of the market in this way. The Star Alliance has given them a huge advantage by using the names of other, well-reputed airlines to sell tickets but I warn other to ensure that their Lufthansa flight is not run by Tap Portugal because the flight I took on that occasion was the worst flying experience I had ever had. This last experience has simply ensured that I will do my utmost to avoid flying with Tap again.



TAP Portugal customer review :  28 August 2013 by H Andrade    (Portugal)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon - Barcelona (TP1048) - This particular flight is constantly delayed. Booked to depart at 20.30, on a regular basis leaves before 22.00. Its my 7th consecutive delay this year on this route and to be honest TAP Portugal have a serious problem with time. On this flight no information was provided, first info comes at 21.00, the flight should leave at 21.30, then a second one putting the departure date at 22.00. The flight leaves at 22.40, arriving in Barcelona the next day. I leave the airport at 02.00 (expensive Taxi fare home). Onboard, the staff were OK but keeping the low standard service. A simple excuse in Portuguese and in imperceptible English. The airplane was dirty and smelly and once more no food on board. For TAP Portugal frequent fliers its becoming a nightmare, deal with constant delays, bad service and no food on top overpriced tickets.



TAP Portugal customer review :  21 August 2013 by Matt Grant    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Lisbon, 7th August 2013. At check-in there were 2 very long queues. Near to the front of our queue, the TAP staff just got up and walked away. What followed was further disarray as the other staff simply shrugged. Left to simply go to the very back of the remaining queue. On the return journey there was a similar case with half a dozen different flights merged into two queues, which then resulted in 'emergency desks' being opened. Check-in took 2 hours on this occasion. Boarded on 07/08/2013 from Manchester to Lisbon. Departure time of 11.20am passed and we were delayed. No communication as to why. Then the cabin crew started to frantically count the passengers - with patchy information provided to individuals. Around 2 hours into this debacle, passengers were each offered a small glass of water. 3 hours 10 minutes after proposed take off time, we departed. No apology and no clarification given.



TAP Portugal customer review :  19 August 2013 by Kristoffer Michelsen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-LIS-CPH, 10/08/2013. MIA-LIS: Check-in was fine. Flight left on time. One of their older A330 with old interior. The person TV's didn't work. Flight time was 8 hours. Food was very good, a choice between fish and pasta. I choose pasta and it was delicious. They came around with water during the flight, breakfast was good as well. Landed on time at 5am. LIS-CPH: A320, Crew was very nice. Flight departed on time, went smoothly. They served some kind of fish with mashed potato. Landed on time. Baggage was also very fast.



TAP Portugal customer review :  14 August 2013 by Beverley Wright    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Worst airline I've travelled on. Flight Heathrow to Lisbon delayed, missed connection, issued connection flight to Funchal. Sent from Lisbon onto Porto, more delays then Porto to Funchal, 11.55pm had 5 mins to get flight told to run and as we took off the landing lights at runway were being switched off behind us! Then delays on 11 August 2013, 3 hour delay at Lisbon to Heathrow. I think every TAP flight was delayed on departure board. No staff around so no proper info being given out.



TAP Portugal customer review :  13 August 2013 by Blonk Enzo    (Belgium)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TP2568, VCP-LIS on Aug 10th 2013. You pay a fortune for the worst service, even a smile from the crew isn't included. Food served in economy is the worst I ever had (even for TAP standards) : dry bread for breakfast, some cheesy fish for dinner. Inflight entertainment is a choice of 13 channels that play in loops (something I haven't seen on a flight for over 10 years). The only good thing is a bit of leg-space (better than some Air France Boeings) flying to Brazil. The ground personnel are not much better. Connecting flight to Brussels, TP614, delayed 2 hours, and they were not willing to put me on a Brussels Airlines flight that left in 60 mins, even for a Star Alliance Frequent Flyer that I am! Result: 6 hours waiting at Lisbon Airport.



TAP Portugal customer review :  9 August 2013 by Ann Manson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Can only talk of my one and only TAP flight Lyon to Lisbon. We were given an upgrade to business, very lucky indeed. But more importantly the flight left and landed early, important as we were meeting family in Lisbon they also arrived on an early TAP flight from Barcelona.



TAP Portugal customer review :  5 August 2013 by Kristoffer Michelsen    (Denmark)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CPH-LIS-EWR. First leg CPH-LIS: A319, nice comfortable seats, friendly FAs. They served breakfast, and it was some omelette with tomato sauce and mushrooms. For some it was tasty, not for me. Flight was on time. Second leg LIS-EWR: Was planned as A340-300, got 3 hours delayed due to technical problem on engine. Very bad information at LIS about when flight was going to depart. Aircraft change to A330-200, old interior. Very bad food. Close to not being edible.



TAP Portugal customer review :  2 August 2013 by J Foxx    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-FNC, 30th July 2013. I have to say I was dreading this flight after reading a number of reviews. I fly fortnightly on Business and regularly for pleasure and this was the first time we had used TAP. I was happily surprised by the service and quality of flight we received. As a regular traveller to Madeira from the UK it has become rather expensive to use so called low cost carriers and charters to the island so we turned to TAP in the hope they would be able to service our requirements and they far exceeded my expectations. Yes I agree their service could be improved by more presence in the cabin, but the cabin crew were friendly and efficient. The leg room and seat space for a large build 6ft3 chap was brilliant for an economy seat. We boarded on time however 25 minutes late leaving LGW due to heavy traffic. Overall a really positive experience and looking forward to the return later in August.



TAP Portugal customer review :  31 July 2013 by T Pinheiro    (Netherlands)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-OPO (TP651 on 25/7/2013) and OPO-AMS (TP652 on 29/7/2013). Inbound flight delayed 1hr 35mins for a 2hr 38mins flight. Outbound flight delayed 30 minutes. Delays are constant on this route. The last 10 flights I flew on this route were all delayed. The explanation was always the same: "late arrival of the aircraft", which really is no explanation whatsoever as to say that the flight is late because the aircraft is late amounts to say nothing at all. The delays led to the loss of takeoff/landing slots and/or to the allocation of the farthest takeoff/landing runaway in Schiphol which adds to the delays and is frustrating to the passengers. Priority luggage at the arrival of the aircraft in Amsterdam was delivered last compounding the delay. Boarding was chaotic, with everyone boarding simultaneously and queues not being respected both in OPO and AMS. Aircraft on this route (Fokker-100) are old and outdated. TAP Portugal is expensive (flight costs are those of a premium airline, while the service is certainly not), inefficient and its on-time performance is appalling. Although the food is decent in the business cabin, the service is nothing special, with attitude shown from both the cabin crew and the handling staff. It is dangerously placed in an airline limbo: its service is slightly better than a low cost - food/drinks and newspapers are provided - but its cost is that of a premium airline. However, delays are a constant. All in all it would not be a sustainable airline, if it did not have the advantage of the de-facto monopoly in certain routes. Not recommended.



TAP Portugal customer review :  31 July 2013 by J Garnett    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight yesterday was from Brussels to Marrakech - connecting in Lisbon. Initial flight out was delayed, causing us to miss our connecting flight to Marrakech, which was the last flight and only flight into Marrakech out of Lisbon airport. The whole situation was preventable, had the airport staff skipped us to the front of the customs line, or even moved us to the European passport line. We waited in the US passport line for 30 minutes - while there was no wait in the European passport line. When I explained to staff that I was going to miss my flight, he responded that the TAP Portugal flight had been delayed 30 minutes, so I would still make my flight. When I got to the gate, the plane was there but the gate was closed. In fact the flight was not delayed 30 minutes, rather they waited an extra 10 minutes for late passengers, but apparently not for us. The TAP customer service rep was rude and incompetent. She gave us bad instructions on retrieving our luggage, and it took us almost 3 hours to get our suitcases. We arrived at Lisbon airport at 2.15 - by the time we dealt with all the unfortunate nonsense it was almost 6pm before we got in a cab. TAP Portugal's standards of service are unacceptable.





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