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TAP Air Portugal Customer Reviews and TAP Portugal Passenger Trip Reports
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TAP Portugal customer review : 27 July 2012 by Berwout van der Woude (Netherlands) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMS-LIS on 16th of July. Evening flight carried out by Portugalia Airlines, which was a nice treat! Great leg
space, very cosy little Fokker 100 and friendly staff. On return flight we had a TAP A320 series. A little more
crowded, due to the seating, but still very good for flights in Europe I suppose. I like the fact that there was
a high standard of service, as well as meal service. I would definitely fly them again!
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TAP Portugal customer review : 26 July 2012 by D Freitas (Portugal) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LIS-ZAG-LIS. First flight delayed 2 hours with no explanation. When boarding we were informed there would
be no catering services as they were flying with minimum cabin crew. Three hours of flight with not even a
single glass of water being offered is not acceptable.. The leather of their seats needs urgent refurbishment.
Cabin crew very ineffective and uninspired.
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TAP Portugal customer review : 23 July 2012 by A Pontes (South Africa) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew with TAP 3 times, two internal flights LIS-FUN-LIS and regional flight LIS-MUN. I'm on their loyalty
program so try to be very supportive of them. Once in the air I think TAP is fine and I do enjoy their food in
Business Class. But getting going is the issue, on all 3 flights there was a delay. First 3 hours after changing
aircraft 3 times, then a 1.5 hr delay and finally an improvement but still 20 minutes late. The fact that I
spent 5 hours extra in airports with the same airline makes me question whether they are reliable at all with
their time.
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TAP Portugal customer review : 20 July 2012 by S Neoh (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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(LGW-OPO/LIS-LGW). TAP Discount fares fractionally exceed what Easyjet charge. About right for a full-
service but distinctly average airline. Lisbon airport was chaos; queues disorderly and mismanaged. Chunky,
leather seats (viz. the new slim seats on LH A320s), though comfortable, bordered on the claustrophobic. No
vegetarian option available at booking or in-flight (and I doubt my companion was the sole vegetarian
onboard), but FAs handled our complaints/queries compassionately and professionally. Very friendly and
courteous staff from check-in to disembarkation. Loved the safety video - one of those rare moments when
you actually crack up during a flight.
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TAP Portugal customer review : 17 July 2012 by Anthony Ribeiro (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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EWR-LIS, 6/14/12. Check in was fast and efficient, flight departed according to schedule, in flight meal was
average, very impressed by the in flight entertainment system , and it variety of movies , TV shows, music,
and games. Cabin Crew were attentive to my needs throughout the flight. Overall very good experience from
TAP.
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TAP Portugal customer review : 9 July 2012 by Peter de Baaij (Brazil) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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June 26th, I flew from Fortaleza to Lisbon, continuing on to Dusseldorf, with a return on July 2nd from
Dusseldorf via Lisbon to Recife. Pleasantly surprised with the flights. After some of the negative comments I
was not expecting much but TAP has surpassed my expectations, from dedicated check in at all airports to
separate busses upon arrival and departure in Lisbon to and from the gate. Staff were friendly, the food was
great and during heavy turbulence the captain kept us very well informed in Portuguese and English on the
progress of the flight. All in all I would definitely fly them again.
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TAP Portugal customer review : 6 July 2012 by Duncan Bradshaw (Germany) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Outbound flight MUC-LIS delayed six hours. Inbound flight appears as cancelled on Lisbon airport website due
to planned four day pilots strike. TAP tell me the flight is still on, I travel to the airport six hours early to get
rebooked on anything going back to MUC and they still deny it is cancelled. After lining up for one hour, get
rebooked onto a Lufthansa flight by a TAP agent.
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TAP Portugal customer review : 3 July 2012 by Kala Reit (USA) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MIA-LIS-MAD-LIS-MIA in late June. Aircraft from MIA to LIS was an A330. All A330 have in-seat individual
screens and I understand that about half of their A330 fleet has updated IFE but neither the MIA-LIS nor LIS-
MIA flights were aircraft's with the updated IFE. Nonetheless, there was still a decent selection of TV shows
and movies in English. I usually fly Iberia to Spain so TAP is a huge improvement in the IFE area as Iberia
does not have individual screens. I was able to secure exit row seats in all flight legs when I checked in
online and at no extra cost. In flight service on the MIA-LIS was lacking a bit. After dinner service they
mostly disappear. On the daytime flight returning to the US, they were more attentive however they ran out
of meals and we were not able to have a choice. Fish was the only "option" and as I don't eat fish I wasn't
able to have lunch. Next time, I will request a special meal. We weren't even in the back of the plane,
rather in row 28 and they had run out of meals. The only major scare in general was the ATC strike (which
got called off). Otherwise, I found the Lisbon airport to be a bit disorganized so I'd give yourself at least two
hours when leaving from Lisbon (at least on the transcontinental portion as there were no mazes to navigate
when going from Lisbon to Madrid). Also a tip is to print your boarding pass in advance as the check-in line
for TAP in Lisbon was incredibly long. As I had checked in online and printed online, I was able to go to the
baggage drop off station which had maybe one or two people in line ahead of us. In sum, I would fly TAP
again.
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TAP Portugal customer review : 25 June 2012 by Jon Hillman (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight: In last month. LGW-FNC return. Seats good and flights on time. Catering offered very poor, and drinks service even worse.
No hot food at all. No in flight entertainment.
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TAP Portugal customer review : 25 June 2012 by Guido Bonati (Italy) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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FCO-LIS-GIG-LIS-FCO. The Fiumicino-Lisbon legs were on A319; Lisbon-Rio and return on an A340. I carefully
booked in advance seats on all legs, so I could choose seats with a lot of space (27J on the routes from
Europe to Brazil and back). 27J has a lot of extra room for legs, since it is near the emergency exit, and is
the first to be served. It is also close to toilets. The A340 is old, with practically no IFE, and food is very
basic. However I found seats to be reasonably comfortable and could sleep in both flights. In the leg from
Lisbon to Rio the flight was practically full; in the way back less than 50% of seats was occupied. European
legs were also fine: food served is also very basic (including an uneatable sandwich), but at least there was
some IFE with flight information. Overall all flights were not that exciting, but always on time, and transfer
within Lisbon airport is pretty fast. Given the price paid (all other airlines were charging much more for the
same route) I am satisfied.
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TAP Portugal customer review : 22 June 2012 by Mark Patricola (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We sat on the tarmac at Newark for an hour and a half. Same thing on the way home to the USA. But I don't
blame the airline for that. The service was good, food was good and processing through to the plane was as
efficient as could be expected. I don't have any real complaints. I guess it's that I don't expect to be catered
to on airplanes anymore, unless I'm in business or first class. My overall experience was positive. It seems
like its a good airline and it's well run.
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TAP Portugal customer review : 20 June 2012 by Anthony Quinn (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LGW - FNC and return. We usually fly easyjet but they've reduced the number of flights. What a pleasant
surprise we got. Flights were fantastic, crews were excellent and food and drink are included in the price. The
flights were also cheaper than easyjet. The only slight drawback is the early flight time from LGW. Guess
which airline we'll be using in future.
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TAP Portugal customer review : 6 June 2012 by J Right (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Newark to Lisbon delayed 3.5 hrs while the plane sat at terminal. Flight crew casually strolls to the gate 5
minutes before boarding was supposed to start, thus delaying that further. Very old plane and staff help on
the ground at Lisbon even worse. Terrible experience.
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TAP Portugal customer review : 29 May 2012 by Lukas Bsonek (Czech Republic) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My flight was originally booked with Lufthansa, but due to the dispatcher strike I was put on the direct TAP's
Lisbon - Prague flight. I could read many complains about TAP here but my experience with the airline is
quite the opposite. Despite the pressure the ground staff was friendly that I can't say about many
passengers. Yes, the flight was delayed but I appreciated not having to spend the night at the airport. Meal
vouchers distributed despite the fact the delays were not the airline fault. Snack and beverages served
onboard. Clear sky almost for the whole journey, so I enjoyed it.
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TAP Portugal customer review : 28 May 2012 by J Gärtner (Germany) |
| Rating : 4/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ZRH-LIS, Business, A321. Airplane with newly painted fuselage, but inside still the old style seats with the
old tap logo. Legroom seems to be little compared to Swiss. No hot meals, but only a cheese and ham platter
on china. Good wines. Flights 30min delayed. Priority baggage was last on the belt. But really annoying was
another off-duty-crew travelling in last rows in Business sitting 3-3. There was a lot of loud chatter. Crew
members off-duty passed by all the time visiting their colleagues in the galley. No calm atmosphere in the
cabin. Hence overall not recommendable.
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TAP Portugal customer review : 21 May 2012 by S Corkery (Luxembourg) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Return flights from Luxembourg to Lisbon and found the airline to be overpriced. Level of service is like
Ryanair but double the price. Our return flight home was changed to leave 3 hours earlier. We were informed
about this change in an e-mail with the title "Confirmation", so we reasonably assumed it was just re-
confirming the flight we had originally booked. Little did we know that this e-mail was exactly the same as
our original "Confirmation" in all but one detail, yes you've guessed it - the departure time of the return
flight. I don't think it is too much to ask to receive an e-mail that says "changed flight" somewhere,
preferably in the subject line, when the schedule is changed. Needless to say we missed our flight and
incurred large costs in the effort to get home. The flight we managed to get (which only brought us as far as
Brussels) took off 40 minutes late, apparently not an uncommon occurrence at TAP.
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TAP Portugal customer review : 17 May 2012 by K Bye (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We have flown to Portugal twice - first time with Ryanair and we said never again, not to be treated as
cattle. Second time with TAP, outward very pleasant and on time, cheaper than Ryanair. Return flight
cancelled and re-routed via Heathrow, with 6hrs lost, cancellation said to be due to staff not turning up for
work?
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