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TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports



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TAP Portugal customer review :  3 March 2014 by D Bos    (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GIG-LIS From Rio to Lisbon, 9 hours in a freezing cold airplane, made several requests to increase temperature, no result. Never again TAP.



TAP Portugal customer review :  26 February 2014 by A Costa    (Spain)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-LIS-BCN. Unfortunately we had a terrible experience from BCN to LIS. We pre-reserved seats which were not respected even being TAP Corporate/Upgrade Program with all the benefits of Silver/Gold TAP milles card. Check in at BCN was basic, not giving a decent corporate service. I was not advised about the seats and lounge options. Flight BCN-LIS departed 40m late and have plenty of free seats. Airbus aircraft was dirty and old. The cabin crew served poor food (same food as economy). Drinks OK but no chance to repeat because the crew disappeared for the entire flight. Reading light was not working, staff did not do anything to help. My return flight to Barcelona was better but the 2 hr 40min delay without any info is unacceptable. TAP corporate Lounge in Lisbon is small, was pack, smelly and they only served cheap snacks. Boarding by bus, 40m pack inside the bus and the airplane was extremely old. All in all not a good experience to captive new customers. TAP is trying hard to innovate but the competition is always two steps ahead TAP. For the price I paid I would not recommend and will never repeat!



TAP Portugal customer review :  24 February 2014 by Michel Perrin    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GIG-LIS-FAO, Business Class. Service is improving. A very friendly staff, decent food, wines have a higher quality than usual, except sparkling which is not true Champagne, just a Portuguese acid sparkling wine. Seat as on LH is outdated. Flight was on time. Lounge is LIS was full but with a great choice of food, newspapers, and drinks.



TAP Portugal customer review :  21 February 2014 by M Moore    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have just returned from a round trip from London Heathrow, to Brasilia via Lisbon and back. I am not usually one to write a review, but on this occasion I felt compelled to after the appalling service I received in Business Class. On the outbound route, the staff were curt, unhelpful and rude, the food disgusting, and the seats uncomfortable. The entertainment was on a loop video system, as found on aircraft in the 1980's, with some of the screens defective. Upon arrival in Brazil, quite a lot of the baggage, mine included had been left at Lisbon, and did not arrive until 3 days later. We had to go to the airport to collect it. Returning on the inbound flights, no lounge was provided for TAP air Business Class customers, and likewise, on the transfer at Lisboa Airport, no airside lounge was available, so had to sit for 3 hours by the gate. Finally, upon arrival at Heathrow, the baggage took over an hour to get to the carousel. All in all, a terrible experience.



TAP Portugal customer review :  21 February 2014 by Pamela Epton    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Heathrow to Lisbon and then on to Fortaleza. Flight from LHR ok but nothing special. Flight to Fortaleza was slightly delayed. Seating in economy is cramped and inflight meal was disgusting! Our return flight was scheduled to leave Fortaleza at 22.35 hrs on Sunday 15th December and we had confirmed our seats the day before by checking in online. On arrival at Fortaleza, we were told that the flight on the Saturday night had been cancelled and passengers from that flight were put on our flight. We were being 'bumped' to a later flight! We finally got away from Fortaleza about 6 hours later. The aircraft for this flight was very old, no seat back TV screens, cramped seating and more disgusting food. I would not travel with TAP Portugal again.



TAP Portugal customer review :  17 February 2014 by O Vuigner    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-OPO/OPO-FNC/FNC-LIS/LIS-BCN. BCN-OPO operated by Portugalia. All flights were excellent. Very pleasant crew. Clean aircrafts. All on time. Drinks and snack always served onboard.



TAP Portugal customer review :  5 February 2014 by B Teles    (Portugal)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OPO-BCN-OPO. I found a cheap deal online to Barcelona, after reading so many bad reviews I had low expectations that unfortunately I confirmed. Flight delays on both legs, not friendly flight attendants, no proper food, just poor snacks but the major let down was the aircraft itself - an ancient, Fokker 100 with broken seat on return that, when you're seated was truly unpleasant. I did not feel particularly safe and comfortable on both flights, these planes are and look very old and have to many broken parts. Don't buy TAP bargains, you will have a low cost service in return.



TAP Portugal customer review :  3 February 2014 by K Mayer    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LON-LIS-LON. Bought round trip ticket from British Airways from London Heathrow to Lisbon. Flew out on British Airways and enjoyed the excellent service. On return I lost my British Airways flight. Bought a TAP Portugal return flight from Lisbon. I was initially happy to use TAP "main Portuguese carrier" instead of low-cost carriers like Ryanair or Easyjet. TAP Portugal is a low-cost carrier with expensive tickets and lousy service. Flight was delayed 1 hr 20 mins, no excuses or proper information given to passengers. Disorganised boarding with unprofessional ladies shouting, no apologies from captain or crew, there was no inflight entertainment, newspaper, magazines or wi-fi on the flight to London. Only drinks served for the entire flight. Leg room was very poor. So the return journey had all the hallmarks of a "no frills" budget airline. However, the ticket was purchased at a premium (almost££380 for the return journey in Economy class), when Ryanair and Easyjet charge £65. Unless things change with TAP Portugal, they will go down, it is only a matter of time before customers go to low-cost carriers, they receive the same service TAP offered me but 5 times cheaper. I certainly wont be flying on TAP Portugal in the near future!



TAP Portugal customer review :  3 February 2014 by Juergens Franz    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LIS-DUS for a very discounted rate. Very satisfying and pleasing flight: quick ground service in LIS, departure on time, friendly flight attendants, small breakfast snack for free. This was my second flight with TAP, and against many reviews here, I have enjoyed both.



TAP Portugal customer review :  3 February 2014 by Elisabet Norrud    (Angola)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round trip Luanda - Lisbon in economy, January 2014. The day trip to Lisbon was treated as though it was a night flight for more than half of the time, if you turned on the light you were disturbing your neighbours. The food was terrible, both ways and I travel quite a bit in economy. My seat on the flight back was also painful, and it was only 7.5 hours. I will not recommend this airline.



TAP Portugal customer review :  24 January 2014 by M Studzinski    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon-Warsaw. Check-in smooth, Fast Track through security, off to the TAP Lounge, which is quite small, even though it looks big, because of mirrors used. At this time lounge was very crowded, so I had to stand at the bar. Flight was surprisingly on time, on A319. Nice and professional cabin crew, full service, including hot meal and full bar service. Arrived 25 mins ahead of schedule. TAP offers decent, consistent service, the only down point is that they always start meal/drinks service after reaching cruising altitude, which in some cases is after 1-1.5 hrs after take off! This time, first carts arrived after 1hr 25 mins after departure, no cabin crew visible before that! Ridiculous!



TAP Portugal customer review :  21 January 2014 by Wilkie Tim    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used their LIS - AGP route several times as this is the only operator between these airports. They need to change their aircraft, which is very old and tired. The main problem is that they won't take golf clubs. This is ridiculous when both these destinations have fantastic golf.



TAP Portugal customer review :  16 January 2014 by D Freitas    (Portugal)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FNC-LIS-FNC. The flights were quite a surprise after not only the bad reviews but also my previous flights with them. Nice and attentive cabin crew and the food served was quite good for a domestic flight. It seems they are trying to improve standards.



TAP Portugal customer review :  8 January 2014 by Aghili Cameron    (Senegal)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dakar to Geneva. Flight from Dakar to Lisbon 2.5 hours late. Missed connecting flight and had to wait in Lisbon for 7 hours and then the flight to Geneva was 1.5 hours late. On the way back, flight from Geneva was 30 min late missed connecting flight in Lisbon had to wait until the next night to take the flight to Dakar which was 2 hours late. Flight attendants were reasonably polite and helpful but food horrible. TAP is always late and you need at least 4 hours time difference between arrival and departure at Lisbon to ensure you will not miss your connecting flight.



TAP Portugal customer review :  4 January 2014 by James Wardlow    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Miami-Lisbon-Rome round trip for the 2013/14 Christmas holiday and had no problems despite some negative reviews. We actually found the Lisbon airport to be very pleasant. The TAP staff at LIS also very helpful.



TAP Portugal customer review :  3 January 2014 by João Ribeiro    (Portugal)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon-Rome-Lisbon. Very good service in Business Class although not outstanding with friendly crew. Seats were good and food/beverages very good! Very nice and informative pilots. I would definitely fly with TAP again and would recommend it.



TAP Portugal customer review :  29 December 2013 by T Santos    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

All the negative reviews I have read about Tap Air Portugal are justified, as I had don't have anything good to say about the 9.15am flight Lisbon to Munich, on September 25, 2013. An unexpected no breakfast service announcement echoed on the pa system, just before departure. I am still shocked to see Lufthansa somehow use this no class outfit to cater to its paying customers.



TAP Portugal customer review :  29 December 2013 by Geoff McArthur    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LIS to GIG, economy, 23 December. Long wait on bus at gate before long drive to plane and long wait on bus again before boarding. At first it looked like there was adequate space in seat but then seat in front of me was fully reclined for 9 hours squashing me into my seat unable to use tray table or watch the IFE. It is a very primitive system anyway with only a few channels on a cycle. Cabin service was woeful and finished up dehydrated because drinks only offered once. I have been Star Gold for all of the last 10 years. This was my first and will be last flight with TAP.



TAP Portugal customer review :  23 December 2013 by Salvatore Lima    (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

20/12/2013 - Business Class flight (TP11) from LIS to REC. The worst business class flight experienced in my life. Priority boarding done with other classes. No matter if you are biz or gold member. All classes were boarded at the same time. IFE system very poor. Only 5 video channel and an outdated music channel list. Food: very poor in quality and quantity. I discovered that they serve the same food also on the economy class. In this case chicken and rice pudding were the same. The only difference was on the choice (4 options) for the main course and on the plate (plastic in ECO and ceramic in BIZ). Staff: impolite and unfriendly. Seat comfort: no flat bed but acceptable. Landing in REC on time.



TAP Portugal customer review :  9 December 2013 by H Kohl    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from ZRH to LIS in Business Class. There was no flight attendant available during the safety demonstration. Very unusual. The meal served was not really edible. That was it, no more drinks, nothing. The flight crew were all in the forward cabin behind the curtain, talking and laughing. No features and benefits on this airline. Pay a little more and fly with a quality airline.



TAP Portugal customer review :  9 December 2013 by R Müller    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Night flight LIS-HEL. Unfortunately a screaming baby behind me, otherwise all good. Blankets on all seats, pillows available. IFE video only. Meal excellent, pate starter, paella and creme brulee. Good red wine, crackers and cheese. Seat ok, leg room in 6A ok, back in 26F it was bad. FA's and captain appeared friendly.



TAP Portugal customer review :  29 November 2013 by Candy Johnson    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH to Lisbon. Rude flight attendants. When walking onto the plane a staff member stood there looking at the ground, never said hello. Why stand there? Not a drop to drink until dinner is served about 1.5 hours into the flight. No entertainment, which for a 4 hour flight is very boring. Food was disgusting, I don't really know what I ate to be honest and you must request salt and pepper and it's given to you very disdainfully. I would fly SAS next time for sure.



TAP Portugal customer review :  22 November 2013 by Vieira Manuel    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

16th Nov, TP669 and back on the 17th on flight TP668. Travelled to Lisbon with some works colleagues for the weekend to get away from the cold weather in the Netherlands. The flight times were the best with TAP to make the most of the weekend. Both flights departed on time and arrived earlier. The return flight I was upgraded to Business because the flight was full and got a pretty nice dinner with plenty of Portuguese red wine! Nothing wrong to say!



TAP Portugal customer review :  21 November 2013 by S Makowski    (Poland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon to Munich, I used TAP for the first and last time, the service was extremely poor and all the previous comments here are very accurate. One of my main issues was the Business Class. Worst Business Class I travel so far. In 4 flights 3 are delayed. Same food in 2 flights more same food in other 2 flights, no WIFI or pleasant entertainment aboard. TAP crew looked scruffy and had a bad attitude from ground to aircraft. I learn on my round trip that Portuguese's passengers treat TAP like "Take Another Plane".



TAP Portugal customer review :  21 November 2013 by S Makowski    (Poland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madeira (Funchal) to Lisbon - flight delayed 2 hours, no assistance in the airport, the flight was ok, friendly crew, poor food. TAP operates a LowCost service. For the price we paid we receive an ultra LowCost service. No way I will consider this company again.



TAP Portugal customer review :  21 November 2013 by S Makowski    (Poland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich to Lisbon - Travel in Executive Class TAP Portugal is unacceptable. Only a curtain and free food separate economic from Executive Class. Poor old 70's cabin look with no service on board.



TAP Portugal customer review :  21 November 2013 by S Makowski    (Poland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon to Madeira (Funchal) - very old aircraft in looks and style with chunk bulk old leather seats, no service on board due a cabin staff strike.



TAP Portugal customer review :  18 November 2013 by D Beenham    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

At check in on return from Lisbon they took our bags, handed over our boarding passes and informed us that we - that is me, my wife and our 6 and 3 year old daughters - were all seated separately. Yes, that's right - they expected both my young daughters to sit away from their parents. All the check in assistant could say was "the flight is full - there is nothing I can do". Gate staff were pretty forceful in refusing to help, also trotting out "the plane is full". When we resorted to swapping with some very kind fellow passengers, an agitated steward could only say to me - "the plane is full". Surly, insensitive, unhelpful. Will not consider them ever again.





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