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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
TAP Air Portugal - by Pedro Gil
26 February 2007
LIS-ZHR C Class. Service in TAP has still a long way to go to keep up
with other airlines. 9 out of 10 flights delayed. They do not guarantee
that middle seat (in the right side) is empty in business class. Crew
members are always resting and talking to each other in the galley
instead of checking passengers. Food is terrible. In a 3 hour flight
business class passengers were given a lousy snack. I had connecting
flights in Zurich with THAI (also a star alliance airline) but TAP
didn't allow me to check-in from Lisbon to final destination. What's the
point of an airline alliance?
TAP Air Portugal - by James Stevens
5 February 2007
I travelled Economy to Rio De Janeiro via Porto. This without has to be
the worst airline I have ever travelled . I agree with another comment
made by a customer that staff were very rude and unhelpful. I had asked
for a meal that did not contain beef. So when they came around with the
meals guess what they gave me? Beef. I asked them four times to make
sure it was chicken. When I complained they said they had no chicken
left. I ended up eating bread all they way to Rio de Janeiro. What a way
to start your holiday. If I thought it couldn't get any worse, it
happened again on the way back. I complained on the plane but was told
that they were busy and could not speak to me. An absolute disgrace. I
will never fly Tap again. I complained to the head office and they said
that they will get back to me but it might take over two months!! I will
stick to British Airways.
TAP Air Portugal - by Louise Bryant
19 January 2007
Business Class return from Heathrow to Porto and we would not use this
airline again. We will now fly British Airways to Lisbon. On the
return flight when we queried the amount of seating space we were told
that they had had to charter a different plane which was not configured
for business class. In spite of paying 5 full business class fares we
were not offered any compensation. The food was inedible, the plane was
boiling hot for a long period of time, the staff were unhelpful and part
of the ceiling fell on my lap. Check-in staff were deliberately slow
and unhelpful to prevent us switching to an earlier British Airways
flight. A truly horribly experience. We sent a long list of complaints
to head office but did not receive any compensation or a refund of the
difference between business class and economy. They said that that the
seating space was a business class configuration, I dread to think what
economy is like. Take Another Plane!
TAP Air Portugal - by J Morrison
19 January 2007
If you are vegetarian don't fly with TAP. They have no clue. I flew
TAP economy from Gatwick to Faro on December 30, 2006, have pre-booked a
vegetarian meal/snack. It wasn't available on the flight, nor on the
return flight January 7th, 2007, even although I re-requested on check-
in both times. Cabin staff where unhelpful both times, just shrugged
their shoulders as if I'd asked for something really weird and
unexpected. Absolute no substitute was offered, not even a piece of
bread or fruit. Cabin temperature was way too hot, despite passengers
asking for increase in air-con. We had a very scary landing at Gatwick,
with no information at all given by captain or crew. Flight delayed by
an hour, little info. One woman opposite me was feeling very ill and
when she requested assistance from air crew was told quite bluntly that
nothing was available - not even a glass of water - and was told to take
deep breaths but a rather unhelpful and blunt FA. Needless to say, I
won't be using this airline again.
TAP Portugal review by M Carre
12 January 2007
LHR-LIS-REC. I was really disappointed with TAP. When I booked my
tickets I requested a bassinet as I was travelling with a baby, and
veggie food. When I checked in I was told to speak to the staff at the
boarding gate about the cot - when I did, they denied all knowledge of a
cot on order and said that there was no veggie food. I was seated in the
middle of the four middle seats for the long haul part of my flight
which was totally inappropriate with a baby. The staff were surly and
rude. The whole experience cost me a princely £2180. I will not be
flying with TAP again to Brazil.
TAP Portugal review by P Herman
1 January 2007
Madrid-Lisbon, economy return. Happy with the service provided on this short A319 flight.
Outbound on time, seating comfortable but legroom minimal for a tall person.
Served a light meal : sandwich, small cake, mars bar and a glass of
wine or soft drink, then coffee. Same meal
served on the inbound flight, only this time I was seated directly behind business class in a
slightly wider, extra-legroom seat which I suppose they normally reserve for full-fare economy
paying customers, which I wasn't. Staff were friendly, multi-lingual and efficient, managing to
serve a full cabin in under an hour.
TAP Portugal review by E Taylor
2 November 2006
Porto-London, back to school with extra luggage which you used to be
able to sneak on board as handbag full of weighty school books - ground
staff absolutely adamant, unmoveable, no smiles, you pay or you get your
luggage off our flight. We decided to send the offending bag by DHL
which is cheaper. Ground staff will ruin this airline. This is the
second time I have had the problem with the same woman at check-in whose
supervisor, a tiny snappy little man could not even be bothered to talk
about it, he just snapped, you have to pay - Victoria miles winner card
is only that unless you fly business. I nearly lost my nerves but the
check-in assistant got her revenge and simply delayed the bag so it
didn't get to its destination. I use TAP so much and bring all my
relatives and friends over on this line as I live in Spain - I will
definitely not use it again even if I have to walk!! Porto ground staff
are arrogant and unhelpful and have been trained to be like this, it is
a definite art which they have mastered. Many of us feel that TAP will
be paying for the new airport with monies coming in from Excess baggage
and this is the only place on earth, I have ever had to pay such a
penalty.
TAP Portugal review by Andrey Gerasenkov
5 October 2006
Newark to Venice (changed planes in Lisbon) and Rome to Newark. The
outbound flight was half empty and smooth, with the first leg serviced
by a brand-new looking A330 and the second leg an A319 (also half
empty). FA's were nice and accomodating and the food was not bad. The
flight from Lisbon to Newark was serviced by an old A310 with old main
screens for inflight entertainment (the one in our section wouldn't
lower, and the FA's had to demonstrate the safety procedures). Overall,
this is a 3-star airline.
TAP Portugal review by Robert Ashford
5 October 2006
LHR-LIS-LHR for the weekend. Although they don't have online check in
like some airlines, they did have a phone check in where they allowed
pre-flight seat allocation. Although offered in both locations, The
London side was much better than the Lisbon side. Check in was
effortless -staff adequately attentive, flight out was on time and fine.
Had a bit of a delay in prelude to flight back - felt like we were kept
in a holding cell at Lisbon airport while the crew cleaned the plane,
but they could have had the decency to let passengers know of delay, and
have a coffee or drink at one of the cafe's outside the passenger
holding area. Flight was good with snacky kind of food - so no
complaints. All in all better than expected,
TAP Portugal review by T Freitas
13 September 2006
LIS-FNC-LIS Y class. Both flights on time and boarding was smooth. Crew
friendly and efficient. A319s with new livery and impeccable inside,
with leather seats and IFE. Load-factor was around 80%. A sandwich,
fruit salad and drinks served; good quality and enough quantity for a
1h40m flight. A very pleasant flight. I hadn't flown TAP in medium-haul
for a while, but I think I'll come back.
TAP Portugal review by Nuno Paixão
11 September 2006
LIS - MAD. Boarding started 20 minutes before the bus was available.
Once passengers were in the bus, another 20 minutes passed until we got
some explanation. The explanation given was that there was no crew for
the flight. Passengers started to leave the bus and immediately they
decided to take us to the plane. When arrived to the plane permission to
board was not given and all passengers were took back to the terminal
gate. After half hour finally we boarded at the old A320 with the new
TAP livery. Food was good. IFE was limited to video air show. Seat-pitch
is much better then in the A319. TAP should consider that there's no
need to start boarding procedures, if there is no bus and no crew.
TAP Portugal review by Antonio Ribeiro
8 September 2006
LGW - LIS. Slow, poor check in service at Gatwick Airport. Flight boarding and leaving on time. Efficient
inflight service, though not that friendly staff. Snack of reasonable quality, and half decent
coffee. Good selection of reading material.
TAP Portugal review by Alex Saraiva
6 September 2006
LHR-OPO-LHR. Flight out to Porto on time, a snack box and warm steak and
cheese roll served along with full bar service. Cabin crew simply not
interested - the 3 crew in economy looked really bored, not a smile and
avoided looking at passengers. Thankfully, the return flight 5 days
later was different and the crew cheerful and polite! Again, a snack box
was offered with a chicken and mushroom panini and a bar round. I
believe TAP and its crews have a friendlier service and attitude in
general, but there is room for improvement!
TAP Portugal review by L Clatworthy
12 August 2006
Travelling back from Portugal on the day UK airports were on Critical
alert, we expected delays and heavy security - but were not prepared for
the unnecessary rush to get to the boarding gate after booking in a
fairly reasonable time. We were kept in a small room with 5 seats and no
air-conditioning then boarded the buses which also didn't have air-
conditioning and waited for well over 30mins with only 12 seats.
Eventually we arrived at the aircraft, we had a rear entry seat tickets
but as the front door was not being used, the entire load of passengers
had to enter at the rear, which caused a long wait on the tarmac. No
explanation was given why the front door could not be used. The plane
waited 35 mins on the tarmac before taking off, still no explanation.
When the meal was served, there where 16 meals short, myself included.
The cabin attendeant apologised, but all I had was a small cake and a
Mars Bar. This is totally unacceptable as they also ran out of cans of
beer. I am amazed that as the payload lists must be available to
whoever supplies the meals, that this simple numerical process cannot be
done. The cabin staff were in the front line of the complaints which was
completely out of their control. May I suggest that someone checks the
supplies so they correspond with the number of paying passengers with at
least some in reserve. I also wonder why the meal served does not
correspond with the details on your web site. Some sort of explanation
from ground staff during these delays should be fundamental to
encouraging more people to use your airline.
TAP Portugal review by M Duggan
12 August 2006
Gatwick-Lisbon-Caracas. Gatwick - Lisbon very early flight, good check
in, aircraft ok. Hot ciabatta, no complaints. Lisbon airport poor with
virtually no facilities in the transfer/departure area. Lisbon - Caracas
: seats very good and no AV boxes where my feet go, but no seat back
screen either. Usual S American pain of them yacking loudly in a huddle
around one seat. You will get this on any flight to this part of the
world. Food okay quite edible and acceptable, but ran out of white wine
(or could not be bothered to get another). Problem with starboard rear
toilet continually noisy until crew locked it off. Coming back the same
one was locked off -"for crew use only" ? Caracas new terminal
excellent, quick very efficient helpful friendly immigration staff both
ways. Best airport I have been through. Return on time, same menu as
going out. The chicken "breast" consisted of every part except the
breast! Long wait at Lisbon. Lisbon - LGW okay as before with excellent
hot roll snack. Staff ok but a few smiles (even one) would help. And
some could perhaps speak to their customers even in Portugese.
Overall nothing special, but nothing major to complain about. Will use
them again for ease, economy, and extra seat room. No worse than any
other airline and better than some. Am perhaps used to high standards as
I usually go BA to the rest of the world.
TAP Portugal review by Louise Moody
30 July 2006
ZRH-LIS-ZRH. Flew business. My partner and I use TAP a few times a year
and each time we expect a delay. The outbound leg was no different with
a delay from Zurich of one and a half hours. We landed in Lisbon at
11pm. Return flight was delayed by an hour. If time is important to you,
it might be best to book another airline. Many flights from LIS are
often delayed. Once on-board I have no complaints. Adequate service and
seating. But we're now switching to the Swiss operated flight in future.
I've had enough of their poor on-time performance. Since their product
is no better or no worse than many other European airlines, I'll settle
for one that actually gets me to where I'm going in a timely fashion.
TAP Portugal review by Pascal Becher
24 July 2006
Zurich-Lisbon-Maputo/Maputo-Lisbon-Zurich; Awful! Flight from Zurich to
Lisbon over an hour late; once we got to Lisbon, we were made to hurry
up for boarding the plane to Maputo. After the boarding procedure was
done, we climbed down a stairway to a tiny transfer bus waiting room (no
air-conditioning) where approx. 200 pax (and 15 seats only) had to wait
20 minutes for the buses to arrive. Once inside the crowded buses, they
didn't leave for another 15 minutes until we were told to get out and
wait (maybe technical problems with the plane - however, we were not
told anything). After another 15 minutes or so in the waiting room, we
were finally transferred to the plane. The food was definitely below-
average, and cold. It was not possible to get an extra-sandwich, or
another snack! The attendants didn't walk the aisle once during the
10-hour flight - for drinks, one had to walk to the back of the plane to
get it himself. The flight back from Maputo one month later was better
(no waiting this time) but the food was as low-quality as it was on the
first leg. Inflight-entertainment generally poor. TAP is the only
airline flying from Europe direct to Maputo; however, next time I'm
going to use South African, Swiss or Lufthansa via Johannesburg (I'm a
Star Alliance Gold Member) again! I ask myself how TAP was ever, ever
allowed to join Star Alliance!
TAP Portugal review by Keith Montgomery
18 July 2006
Heathrow-Lisbon-São Paulo / Rio-Lisbon-Heathrow I splurged and booked myself into Business Class
for my personal holiday due to TAP's amazingly low fare at the time (80% cheaper than British
Airways business class). I am 2 meters tall (6'5") and was able to sleep on board an aircraft for
during the trans-Atlantic legs of my journey, thanks to the angled lie-flat seats. The food was excellent and abundant, personal video screens provided entertainment and the
cabin staff were professional and courteous. On the inter-European legs I
couldn't find much of a difference between Business and Economy. If I had more legroom than the
folks in the back, I truly sympathize. I found it more pleasant to be outside the lounge at Lisbon
airport rather than inside, but for the long trans-Atlantic flights between Europe and Brazil, I
feel I got a tremendous value with TAP
TAP Portugal review by Moisés Alves
11 July 2006
LIS-EWR-LIS in Business. The staff were attentive and did a good job in
responding to passengers requests. A330-200 in good condition, and the
food served was tasty, although not too much generous in quantity (in my
opinion, a point where TAP needs to improve). Seats were comfortable.
Outbound flight a little better than inbound. A good experience with
TAP. This was my honeymoon trip, and I'm glad that the experience was a
good one.
TAP Portugal review by Tracey Gibson
8 July 2006
LGW-FNC-LGW. The staff were polite and courteous, the planes clean and
the food surprisingly okay - no worse than I have tasted on other
charter flights. I would be happy to use TAP again. My only one
complaint was that you could not hear the volume of the film that was
playing during the flight.
TAP Portugal review by Kim Hurt
3 June 2006
I quite agree with Ilda Figueiras. I have been using TAP for the past
16 years and was quite surprised that I was made to pay 5 kg in excess
luggage. Their decision to limit the luggage to 20kg flat was never
communicated to any passengers but thrown at us at check in. It matters
not that we have a Frequent Flyer Card: I find such off hand treatment
and total disregard for communication of changes to pax inexcusable and
most unfair. The ground staff at Orly Airport lacks the quality and the
level of their on board staff. It is true that because it is the only
airline flying to Oporto and Faro that TAP has a captive public in us.
What a pity when most Portuguese are so kind and charming! Three weeks
prior to that unfortunate incident, our flight with TAP from Orly was
delayed more than 18 hours. We, my party that is, were lodged in a
roadside hotel without dining facilities. We went without dinner but
written complaints to the TAP Management elicited no replies, not even
a graceful gesture. This leads one to believe that TAP does not give a
damn about attracting or keeping customers. May we soon have other
choices!
TAP Portugal review by Ilda Figueiras
1 June 2006
I have flown regularly with TAP for the last 13 years or so, the service
has never been excellent but lately is just poor. TAP has changed its
luggage allowance from 25Kg to 20 without warning, even though I am a
regular traveller I was never warned about this change. I went to Oporto
on the weekend 21st May and on departure on 22nd May, at the airport in
Oporto was told that I had to carry only 20Kg, this by an extremely rude
and unpleasant person. I was made to feel as low as you possibly can.
Apparently this rule only started on 1st of May. Worse still this
check-in assistant said I should have seen the message in the inflight
magazine, which I had not seen during outbound and could not find later
during my inbound flight to London. Please be aware of this new rule,
TAP used to be famous for allowing 25kg, now 20 with bad staff. The
problem is that there are not many airlines flying directly to OPO from
LHR, which leaves me little chance but to put up with this. Always late
and now poor service, food, plane, etc. If you find an alternative do
not use TAP.
TAP Portugal review by J De Waele
18 May 2006
BRU-LIS-BRU, economy class. Outbound on a A319, inbound on A321. Inbound
flight 20min late. Space cramped on A319, snack (including free glass of
wine) included. Nothing special. Outbound flight far more comfortable,
exit row seat requested and they really gave me one! Very friendly crew.
Would fly TAP again on this route.
TAP Portugal review by Ingo Koch
3 February 2006
Fra-Lis-Gru round trip. As a Lufthansa Frequent Flyer neither the crew
or service is worse than Lufthansa. I had in all legs friendly flight
assistants, although they could be more efficient. Lisbon airport is not
very nice but uncomfortable. Not better but also not worse than other
airlines.
TAP Portugal review by Aline Wickmann
29 January 2006
GRU-LIS-GRU, both flights onboard A340s. Ground staff coulnd´t be
worse. There is no will to help or listen to your needs at Lisbon
airport. Aircraft were noisy, food was simple - it is close to a LCC in
terms of service. Both flights were late, no word was given or reasons
for delay. Frankly, attendants seem to be working for a very mean boss
and getting pretty low wages in return - or they wouldn´t look at you
that way. Hope will not need to get into their aircraft again!
TAP Portugal review by Gerald Clay
13 January 2006
BRU-LIS-BRU. I agree with Paul Delalande. "Nothing special" sums TAP Air
Portugal up. Judging from the departures board at Lisbon punctuality is
a major issue with this airline. Don't attempt any connections under 2
hours either in Brussels or Lisbon. (Or elsewhere for that matter).
My return flight was 1hr 30 mins late and the cabin staff appeared
completely indifferent to the concerns of the large number of passengers
with onward connections. The customer service at Lisbon was dreadful,
but this may have been because of staff shortages over the New Year
period. I had to queue for over an hour to change my return reservation.
Very frustrating to put it mildly since the actual transaction took
about three minutes. Not sure that this airline is a worthy addition to
the Star Alliance. Caveat Emptor.
TAP Portugal review by Paul Delalande
6 January 2006
BRU-LIS-BRU. Overall a normal experience, not special, not good and not
bad. Airbus A 319 on both legs, clean and comfortable. Staff was okay -
they just did necessary job in terms of safety and on-board service.
Despite many negative aspects, such as bad customer service at Lisbon
airport, TAP deserves a 3 star classification and can be considered as
an average airline. If you get a good deal with TAP, take it.
TAP Portugal review by Goncalo Rodrigues
19 December 2005
Lisbon–Newark return in Economy. To go to the USA I usually choose BA.
This time I decided to give TAP a chance. It was a bad experience. Even
though the outbound flight was not that bad (the food was terrible, as
always) the inbound was much worse. Both flights were operated with an
out of date A310 with cabin maintenance of the worst kind (reading lamps
that don’t work, seats in bad shape and a terrible side space. On the
outbound flight the food was terrible, cabin staff was unhelpful (not
responding to passengers requests and giving wrong information) and
rude. Another problem is the Portuguese passengers: they assume that
they can use all the space in the upper head bins (they left no space
for other people) and that they can walk all around the corridors. A
woman stood almost the entire flight talking loudly with her friends
seated in the row in front of us, making it impossible for anyone next
to them to rest: we could all hear what she had done on her holidays,
were she usually spends her Sundays, where she likes to drink her
coffee, even what she feels about her sister-in-law! I don’t understand
why so many people still choose TAP over other carriers, because to be
honest, in economy they treat you like cattle. Bottom line, my advice
is, if you are in Portugal and want to go to US, it’s better to use a
different carrier and go elsewhere in Europe to catch your connection
flight: you'll have a better customer service for a lower price.
TAP Portugal review by Adam Osborne
8 December 2005
I travelled recently on the LHR-LIS-GIG route in economy (because £2k
for Executive is far too much!) It was terrible. The A340 planes are
not sufficient for long-haul flights. The entertainment is poor (one
CRT television hanging down for 5 rows of seats), and the vegeratian
meal was rubbish - and never even appeared on my return flights! (13
hours with little food is not good!) The staff, both cabin and ground
crew are rude. They speak very bad and poor Portuguese and even worse
English. The only people who seemed to get any attention were children
and their parents - and a few people in Executive. Lisbon airport is
stupid. You get off a plane, onto a bus, taken to the main airport, to
go through security (surely you should still be in "global space"
area?), to get to another gate - only to be taken by bus to a plane
sitting next to the one you just got off! I could have saved £100 and
gone on a slightly longer journey with Lufthansa, or spent another £100
and gone with Varig or BA on a direct flight from LHR to GIG. Never
flying with TAP again.
TAP Portugal review by Robert Slange
20 November 2005
From Amsterdam to Rio flying with TAP via Lisbon is supposed to be one
of the fastest connections (as there are no direct flights from AMS to
Rio). This fast connection is due to the fact that the scheduled stop-
over is only approximately one hour. This is too short! TAP has many
times delays and because of this the risk is very high that you will
miss your connecting flight. Regular travellers said the percentage was
approximately 50% . This happened to me on my way back from Rio.
Arriving at Lisbon at 7.15am I missed my connecting flight from 7.45am.
They worked slowly so no chance to make it. TAP advertises that they
have this so-called Quick Transfer Team which helps you to make it. Well
don't count on that. No help at all for me and other passengers who
wanted to catch the flight to Amsterdam. Same story for passengers to
Brussels. Biggest drawback is that when you miss your flight you have to
wait for 7 hours for the next flight. This is not a pleasure, especially
because the TAP/Star alliance business lounge at Lisbon is small and not
very comfortable. The only reason to fly with TAP would be the ticket
price as they were far the cheapest to fly with from AMS to RIO in
business class. Comfort in Business class okay, but not outstanding.
They show old films and many just in Portuguese. No English newspapers
and service not outstanding. All staff is over 50 years old and merely
just doing their business.
TAP Portugal review by Serge Pottier
20 November 2005
REC-LIS-FRA flying economy on A310. Depart on time, poor IFE with no
PTV, only 12 music channels. Only one member of the crew was able to
smile sometimes. Dinner with two choices, sadly have I chosen chicken
option, real no taste. Good tiny bottles of Porto wine which was a nice
touch. Surprisingly tasty breakfast before facing the nightmare at
Lisbon airport.
TAP Portugal review by Jean Zwiep
2 October 2005
As a regular traveller on the route Brazil-Amsterdam, TAP is the best
option because of the shortest travel time. Tap is the only
international airline with regular services to Brazilian north eastern
mayor cities, like Recife, Fortaleza and Natal. Because of the lack of
competitors, flights are generally full. They use the extended range
A310 on these routes, but these A310 are outdated and relatively small
for long range flights. Economy seats are oke because of the quite
acceptable leg room. Unbelievable is that flights are almost always
delayed. With the consequence, missing onward connexions. I travelled
more than 10 times from and to north-eastern cities and missed a fully
100 pct my connexion to Amsterdam. On schedule it takes 70 minutes to
transfer, this should be fair enough, but impossible by TAP to apply.
Especially not experienced travellers onboard these flights, behave
rather nervous, knowing their connecting flights are in danger. The
Quick-Transfer service of TAP is often no-where to be found upon
arrival. With this knowledge, I often assisted fellow passengers to the
transfer desks. The consequence of this standard inbound delay,
traveling to Amsterdam takes me an extra 6 hours because of this
inbound delay. This year, TAP re-scheduled some flights to the northeast
of Brazil, this to create more transfer time for the return flights in
LIS, unless this, the delays seems to extend more. TAP this needs
urgently improvement!
Joining recently as a member of the Star-Alliance, clients expect real
Star-quality!
TAP Portugal review by Jarod Smith
24 August 2005
I use TAP weekly. I can count on one hand the number of flights I've taken where I've been
satisfied. You get rude flight attendants (unless you're in business) who couldn't smile if
their lives depended on it and equally unhelpful ground staff who look at you like they've
trodden on something. If ever you have to check baggage don't bother having them priority
tagged. Every time I've done this they've come out next to last - both in London, Lisbon and
Faro so it's across the system not the airport in question. After flying with them weekly I'm
pleased to say that the one consistency is the snack they serve in both directions - it hasn't
changed for 18 months!
TAP Portugal review by Martin Neelson
23 August 2005
Flew OSL-LIS both ways some weeks ago. Well used planes both ways. Long checkin in
LIS but nice crew and nice food, with free drinks - Splendid! Not the cheapest way to
get to LIS, but I can recomend TAP.
TAP Portugal review by Pat Tierney
22 August 2005
I travel with this airline often, Gatwick (or Heathrow) to Ponta Delgada (Azores)
via Lisbon. Some of the staff are very polite and helpful however many are rude,
vindictive if you dare complain, and some are just scruffy (the men in particular).
If you do complain you receive either a standard letter which has nothing to do with
your complaint or they fail to reply probably due to the number of complaints. If
you, as I have experienced, have tea dropped on you by an attendant who doesn't
apologise you have to file a complaint on the flight, attend an administration
office to fill in another complaint, then write to the local office and then wait -
three months so far. The food is always a freezing cold bread roll with some ham -
horrible! If you can, make every effort to fly with someone else.
TAP Portugal review by Carol Velosa
22 August 2005
We fly TAP three or four times a year to Lisbon and found them to be efficient and
friendly. The price that we pay online booking direct is second to none. The planes
are clean and in flight meals and drinks have more than acceptable.
TAP Portugal review by P Maslen
15 August 2005
TAP LHR to Funchal return. Outbound Business Class, inbound Economy.
Flight left 1.5 hours late from LHR (Late incoming flight ).Other than this, both
flights very acceptable, staff pleasant, food on a par with other European airlines.
Aircraft clean and presentable. Only slight annoyance - Business class passengers
were last to board at LHR, presumably owing to use of front door only for loading, so
Economy passengers would have had to pass through Business section. Some passengers
in Business would find that annoying if already seated.
TAP Portugal review by Marco Di Mauro
2 August 2005
Rome-Lisbon return. Flight departed slightly late. For unknown reason we were
upgraded to business class. Excellent service. Seating is comfortable with plenty of legroom. Flight attendant courteous
and customer oriented. Checked if I needed some more wine or water , but without
being too much attentive or obsessive. The meal was the best I have ever tasted on an
European business class flight. Maybe it was because the flight was not one of the shortest (2hrs 45). Meal
with fish, cake and wine. Before the meal, a pre-meal snack. Quite new A319 with airshow showing on a map the flight track.
Return flight in economy. Flight crowded. Departed again with 30 min delay but
arrived nearly ontime. Meal was just a sandwich with meat, cold drinks served. Service was good.
Overall a good impression I have been positively impressed by TAP and will fly again if it
happens.
TAP Portugal review by Peter Johnsson
1 August 2005
LHR-LIS and LIS-LGW last week in economy class. Both flights were ok.
Cabin crew friendly and efficient. On-board service is average, but
reasonable for a 2 hour flight. A small carton with a small ham and
cheese sandwich and a muffin inside. But this is still much better than
some "non-low- cost airlines" where you have to pay a fortune even for a
small bottle of water. Seat pitch was reasonable and A320 aircraft on
both legs were clean and modern. Return flight was delayed for two
hours, cabin crew apologised two times for it during the flight, but
didn't say why the flight was delayed. But apart from that, everything
was fine.
TAP Portugal review by António José Avelar
28 June 2005
I am a TAP frequent flyer. In medium-haul flights, I think the seats are great. All in leather and
very comfortable. The crews are very friendly and efficient, in general. the aircrafts are clean,
good looking and the food is simple. Earlier, it was better: hot plates, salads and a desert. Today,
It consists in a bread roll, with some kind of filling and a cake, but it continues being very tasty
and, in this days, one of the bests. in Business Class, the food still being a hot plate, and the
service in general is brilliant.
In Long-haul flights, the crews, though a bit old, are very friendly, efficient and care. The food
is good in general, and superb in Business Class. The lie-flat seats are great and the economy class
seats are good in the A340 - but in the a310 they still being a bit uncomfortable.
It is one of the best airlines I've flown - good service and superb safety
records. A young fleet and a very attractive frequent flyer program.
TAP Portugal review by Ryan Davis
28 June 2005
Flew EWR-FAO, OPO-EWR With TAP recently. The conecting flights from Lisbon to Faro and from Porto
to Lisbon were OK. I guess they have to be, as they face competition from other airlines such as
Portugalia. The Newark-Lisbon route, there and back, was the worst service that I have ever
encountered. In terms of on time departure and arrival everything was OK.
However, outbound they could not seat my wife and I together, and as the flight was 6+ hours, she
occasionally walked over to my seat to talk to me, which made the aircrew huffy, as she passed in
through the galley enxt to first class (but never entered first class). Economy on TAP really ought
to be labelled "steerage." On the return flight the transatlantic meal consisted of ham and cheese
served between two slices of wonderbread. My wife's sandwich was so old and stale that the wonderbread
literally "snapped" as if it was a cracker. When we alerted the flight attendant, she stated "you're
right, you can't eat that" and then threw the sandwich away. No Apology for serving a several day old
sandwich, in fact, she did not even return with a new sandwich. She just threw it away and walked off.
TAP gets away with this because the Luso-American community in Newark is often not capable of
communicating in English, so they have a captive audience. Portguese (of which my wife is one) wil
fly TAP regardless, because they feel that they have no option. So TAP really doesn't care what you
think. I have always previosuly gone to Porto with KLM, but wanted to give the national carrier a try.
I will not repeat the experience.
TAP Portugal review by Jan Howels
28 June 2005
Very disappointed with TAP. Flew Heathrow-Funchal June 2005. The ground staff both in Funchal Town
and Airport were very efficient and helpful....the plane was another story. I had ordered a
vegetarian meal, but everyone was served with a small carton of raw cabbage and a bread roll on both
outward and return flights. Insufficient for a tea-time and lunch-time flight!!!! The TV was on, but
no headphones were offered. The staff were indifferent. TAP badly need some competition on this
route and perhaps standards would improve.
TAP Portugal review by Moisés Alves
25 June 2005
Lisbon - Oporto. Although it was a very short flight, I can say that I like the service, generally speaking.
As this was a domestic flight (a 30 minute trip), no meals were offered.
There was a 30m delay, because this particularly flight had to wait for about 100 passengers that
were coming from Rio de Janeiro. As far as I know, this flight (departs 07h30 from Lisbon to Porto
(Oporto) is many times delayed, mainly because it works as a connection between Rio de Janeiro and
Porto. The cabin staff was friendly and polite.
TAP Portugal review by Angela Forer
15 June 2005
Funchal to Heathrow. Lunchtime flight. Excellent service, flight, smooth, good comfort BUT food consisted of one sandwich
and small carton of "salad". Coffee was served and we had ample drinks but the food was not enough
for lunch. What a let-down. I went to Customer desk but no questionaire to fill in so they gave me address and I have written my
complaint. Super flight - if only there had been something to eat or a warning that food was not to be served
on a scheduled 3+hour flight
TAP Portugal review by Gerald Wyatt
4 June 2005
MAN-LIS-MAN 18th May 2005 outward flight. Check in slick, flight on time with good legroom / leather
seats in economy / good food / pleasant hostesses / baggage reclaim in 5 minutes. Ditto the return
flight on 28th May but landed 30 minutes early.
TAP Portugal review by Alister Mitchell
21 April 2005
LHR-LIS-LHR (economy) and four nights in Lisbon.
I was bit bit worried by some of the earlier comments but no need to panic. The staff at each end
were very pleasant and helpful, both flights were on time, the planes (Airbus 319 and 310) were
clean and well kept and the food was acceptable.
TAP Portugal review by Ciaran McCafferty
12 April 2005
LHR - FAO on Easter Sunday and FAO-LIS-LGW on the following Sunday. Flight out was at 6:40am, I was
at Heathrow very early and was one of the first to check in so I got seat 5A in the business class
section, which meant a wider seat and more legroom (but the flight was operating as an all economy
flight). The check in attendant accepted my Diamond Club card without any problems, even though TAP
had only joined the Star Alliance 2 weeks previously. The staff were pleasant enough - we had a
particularly helpful head steward. The flight was exceptionally smooth (I think the extra legroom
helped), and we had cartoons and the usual interactive map during the flight, although there was no
sound. Upon landing the captain wished us all a happy Easter, which was a nice touch.
I was upgraded to business class without being asked when I checked in at Faro, for the leg to
Lisbon only, which in the event took a whole 20 minutes! I did get to use the lounge in Faro, which
was a relief from the usual manic atmosphere of Faro airport, even if the lounge itself was a little
basic and completely deserted (it has no windows, which is a bit ridiculous for a lounge on the
Algarve coast!). I then had a few hours in Lisbon, which was as fun as hanging around an airport
ever is. The flight to LGW was delayed by at least 30 minutes, but the staff never referred to this
and the service on board can best be described as 'brusque'. Again, I had Seat 1A, with an empty
seat beside me, which made things a bit more pleasant, but the rather old Airbus lacked the leather
seats of the previous 2 aircraft and was incredibly noisy.
All in all, a mixed bag. If I was flying this route again I would avoid Lisbon and fly direct from
London to Faro, but for £180 return at a peak time I am very satsfied with their performance.
TAP Portugal review by Peter Hartikka
14 March 2005
AMS-LIS-FNC and back in late February. After reading all the horror stories about TAP here, I
was expecting the worst -- but despite bad weather leaving Madeira, my flights were all on time, and
apart from the nasty food (cold chicken sandwiches and foam-rubber muffins) and the absolutely
filthy toilets at Lisbon airport, I have no complaints. At least it was no better or worse than any
other airline I've flown on recently. Cabin crew ranged from indifferent to pleasant, and although
the A319s had seen better days, the comfort level was reasonable -- though I fail to see the value
in providing IFR without any headphones, not that Tom & Jerry cartoons really require sound!
TAP Portugal review by T Relvas
1 February 2005
I always thought that TAP was a misery. But after flying it (LIS-EWR-LIS) I found that this airline
is good. I traveled Business Class and the seat was comfortable, food was
excellent, crews were nice, in flight entertainment good in general. In spite of takeoff
from LIS with a 40 minutes delay, all the experience of flying with this airline was better than I
expected.
TAP Portugal review by Maria Castelo
7 December 2004
Flying with TAP has always been a misery. I only choose to fly with them
as a last resort. Being Portuguese myself, I have to say that I am
embarrassed by the level of service or lack of it that is provided by
the Portuguese staff. Even before I get on the plane, which by the way
is always at least 1 to 2 hours late, I am greeted by rude TAP staff
attendants. This weekend made me decide never to give TAP a chance ever
again. Flight was due to leave at 8:50 am, and taking the usual 2hrs15
mins meaning I could get to my destination at around 11am or so. Instead
I arrived at my destination at 5pm! The flight had been cancelled and I
was shipped off to another TAP flight which delayed another 50 mins. On
my way back I was told that I wasn't confirmed on that particular flight
and after much discussion, finally managed to get on anyway. But
nonetheless, my weekend was ruined by TAP and I have vowed never to use
them again.
TAP Portugal review by Pete Thompson
29 November 2004
LHR-OPO-LGW with TAP. Flights both way pretty well on time, cabin crews pleasant and efficient. Last
time I flew this route, in February, the food could most politely be described as 'unidentified
edible material'. This time it was actually very good. No complaints.
TAP Portugal review by José Encinar
14 November 2004
Zurich to Madeira via Lisbon and was quite satisfied with TAPs service and
the friendliness of the cabin staff. The cabin in the A-319 used on both legs (same plane) looked
worn-out and seats not very comfortable though. Lisbon airport is no airport to wish for
transferring. It simply is old, crowded and lacks of seating as well as entertainment. The service of
the ground staff at the gates is merely non-existEnt. We had a 1 1/2 delay to board our plane to ZRH
on the return trip but the ground staff couldn't care less and did not make any announcements until
close to boarding time. Apart from that I would fly TAP again.
TAP Portugal review by Ray Jennings
2 November 2004
Having read previous comments about the standard of service on board TAP to Lisbon and on to Madeira
I was a bit worried about what I was letting my wife and myself in for. My worries came to nothing.
Ground staff at Heathrow were very helpful about my wife's fear of flying and the boarding procedure
was great. Calling forward specific row numbers worked a treat!
True, the 'breakfast' was a ham roll and fresh fruit but it was fresh and tasty and the tea and
coffee were okay as well. The aircraft (A320) was clean and tidy and the flight was as smooth as silk.
Lisbon airport was a bit of a let-down. Hard wooden seats in a not very well stocked cafeteria for a
2.5hr stopover is not to be recommended but the apron views made up for it!
The second leg was in the same aircraft and again the food was nothing to write home about but it
was fresh. For some reason my case was the last to reach the carousel about 15 minutes after the rest had gone.
As a result we missed our hire-car contact and had another 20 minute wait for him to turn up despite
the company having E-mailed confirmation of Flight Number etc. Probably not TAP's fault though to be
fair. The return direct flight was good but when I enquired about upgrading it took about 20 minutes
before they found by name on the passenger list? Anyway, with a cost of € 1,100 for the return leg I
didn't bother. All in all it was a reasonably good experience.
TAP Portugal review by Susana Da Silva
19 September 2004
Even though I am Portuguese I have to agree that Tap is the worst nightmare. A recent trip to
Madeira I was disappointed by the cabin staff services and and their attitude to the passengers. On
both the trips the meal consisted of a bread roll with the same filling for everyone. One way being
ham slices and the other tuna. When I asked for something vegetarian, I was told there was nothing
else available. The flight home was at around three hours I had to catch a flight just after work and
I didn't had much time to eat so by the time I got to Madeira I was so unwell. TAP must be aware of
the bad services that give to their clients, If the company can't cope with the business so they
should do something about it, it's not the customer's fault that for any reason they can't provide
good services. Flights to Portugal on Winter or summer they still ridiculously expensive.
1 month later and I phoned Tap to check which Terminal my friend's flight was leaving and their
answer was that they didn't know . All this is just unbelievable.
TAP Portugal review by M Page
31 August 2004
On a recent trip to Madeira I was disappointed by the cabin staff and in particular their attitude
to the passengers. On both the outward and inward trip the meal consisted of a bread roll with the same filling for
everyone. One way being chicken slices and the other tuna and egg. When I asked for something for
my vegetarian daughter, I was told there was nothing else available. The flight home was at
12.10pm and my daughter was expecting something for lunch. Despite requests, nothing else was
offered until after an hour my husband asked that there must surely be spare bread rolls from business
class - this was initially declined but then offered begrudgingly.
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