TAP PORTUGAL   Customer Reviews and Passenger Trip Reports

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TAP PORTUGAL customer review :  5 June 2009 : by Pimentel (UK)

LHR-LIS-LHR on various occasions. Flying TAP can be hit or miss. I fly with them for convenience. Heathrow departures and flight times. Some crew are courteous, but the majority feed you and run to the galley the duration of the flight. Their move to Terminal 1 at Heathrow in mid June 2009 will be interesting to witness, as very few seem to know about it!!

TAP PORTUGAL review :  27 May 2009 : by A Thorne (Portugal)

OPO-FCO return Economy, booked with miles. Pleasant flight to Rome and back. Both flights with the subsidiary airline Portugalia on a Fokker 100. Nice and spacious and neither flight full, (Going out 50% full, coming back 70% full). Same hot sandwich as always with some kind of meat inside. Check in both ways quick, used bag drop at Porto airport, which meant I got to skip the queue and use business class check in. All in all an uneventful flight, nothing that stood out, if only they would lower their prices a bit I would fly with them more.

TAP PORTUGAL review :  25 May 2009 : by Nathan Farrow (UK)

LHR-LIS-FOR return. LHR-LIS was a fairly standard inter european flight on comfortable A321. LIS-FOR was one of my better economy experiences - A330-200 which had a spacious and tidy interior; IFE system was great with a good selection of on demand films etc. Food fairly standard and service was above average. FOR-LIS not great. After having such a good experience on my outward leg, this was one to forget. The aircraft was older and had no on demand IFE. I was moved from my bulkhead seat (without being told) into the middle of the cabin where I had minimal legroom and shoulder room, as they wanted to give it to a family with young child. I have no problem with that - but why not at least let me know! Overall, the most convenient flight to FOR from Europe and would happily travel again.

TAP PORTUGAL review :  20 May 2009 : by Robert Austin (UK)

Business class Gatwick to Funchal and back - not worth the money for the upgrade. Legroom the same as in economy, no choice of meal, no priority boarding/passport control/xrays. Only extra was access to lounge - although only crisps (and similar snacks) and drinks are available - hardly enough to make up for the £500 odd additional cost.

TAP PORTUGAL review :  20 May 2009 : by M Rust (UK)

LGW-FNC-LGW A319. Lovely to fly a full service airline for a change with everything provided including on ine check in with seat selection. Flights on time, crew friendly and efficient. Legroom plenty for short haul flight and seats comfortable. Price excellent as booked well in advance. Only issue was the second service of drinks on outbound flight. Trolley came round but drinks were only offered to people on one side on the aircraft! No reason for this and so missed out. On return flight I asked for a second drink as trolley didn't come round and crew were very obliging. I would be happy to use TAP again and in my view are a good 3 star airline.

TAP PORTUGAL review :  1 May 2009 : by M Hilton (UK)

Have had some reasonable flights with TAP last year, but latest LIS-LHR was simply diabolical. Staff were surly to the point of being rude to the 3 (!) passengers in the cabin. The service was all over very quickly as they seemed intent sitting in the front galley for the majorityof the flight.Next tim will certainly not pay C class fare, and probably opt for BAon thisroute.

TAP PORTUGAL review :  27 April 2009 : by D Serrão (Portugal)

LIS-CNF and CNF-LIS. A330 on way to Belo Horizonte. Seats comfortable, nice PTV's, limited movie choices. Cabin staff friendly, light-years ahead of United. Meal service among the best I've had, and snacks and drinks available throughout the flight free. Crew speaks perfect English. Both flights on time. Check in easy, booked seat online and print boarding passes. Newspapers were waiting at the gate.

TAP PORTUGAL review :  23 April 2009 : by Isabel Cutrim (Brazil)

Recife, Brazil, to London via Lisbon. The outward flight was 3 hours delayed and we had to take a EuroAtlantic Airways charter flight on an old and noisy Boeing 757-200 that offered no entertainment, no comfort and poor meals. In Lisbon I ended up taking a flight to Heathrow when I should've taken a flight to Gatwick. The return journey was a little more pleasaent. TAP check in desks at Terminal 2, Heathrow, only opened something like 1 hour and 15 minutes before the scheduled take-off time hence there was a delay of approx 30 minutes. Lisbon Airport is a complete mess. The flight from Lisbon to Recife was okay, on a new and confortable A330 that offered reasonable meals and good entertainment.

TAP PORTUGAL review :  19 April 2009 : by A Thorne (UK)

OPO-LGW, LHR-OPO. Economy. Flew out with TAP subsidiary airline Portugalia. Decent legroom if aged plane (Fokker 100). Hot sandwich even if it was pretty tasteless (chicken and cheese). Return more problematic due to Portugalia strike. Put on the only evening flight back to Porto from Heathrow. Flew on nice modern A320. Again decent legroom, comfortable flight. Same non de script sandwich and fruit salad. All in all decent flights, attentive FA's and on time.

TAP PORTUGAL review :  19 April 2009 : by Ekrem Sadak (Spain)

Sevilla-Lisbon-Sao Paulo Business Class. On both flights, inbound and outbound, the in seat entertainment was not working. Quite annoying when you pay so much money for such a long trip. More annoying was the remark of the cabin staff. "Do you believe in destiny" this time you have bad luck". Is it not possible to check those things before departure? This was even beaten on the return from Lisbon to Seville when I was the only one in business class but could not find any space to put my hand luggage since all compartments were occupied by the cabin staffs private bags. Upon requesting space the answer was "the plane is full". Total passengers on the plane 20 in a Fokker which has 50 seats.

TAP PORTUGAL review :  18 April 2009 : by David Gartside (UK)

LHR-LIS-OPO outbound, OPO-LHR inbound Economy. A320s on each leg. A very good performance throughout - all flights on or ahead of time. Friendly ground staff; efficient cabin staff. Basic but OK catering on the UK legs with wine, coffee/tea etc. Cabins rather hot for some reason. Quick luggage handling.

TAP PORTUGAL review :  7 April 2009 : by K Metcalf (Estonia)

TAP Business Class (Lisbon-Stockholm) was a complete waste of (a lot of) money. The seating in business class was as cramped as in other airline's economy class and instead of reserving middle seats like most airlines do in aircraft without separate sections, the TAP staff placed a friend of theirs as the third person in our row! The arrogant attitude of the staff completed the image of an airline to be avoided!