TAP Portugal

Not Verified | Avoid at any cost. Had a full economy class fare with unrestricted changes. At arrival at Lisbon tried to change my Lis-Fra flight to an earlier one. An employee at the counter told me it would cost me 595€ to change my flight. Not only my fare allowed for it, but my flight was retailing for 250€ and the flight I wanted to change into was at 230€. Asked for a manager. Staff tells me we don't have managers. Asked for her full name and she refuses to share her name. Asked to check why on a PLUS fare, she wanted to charge 595€ for a change. She answered leave and don't make me waste my time. If you don't like it, buy a ticket online. An airline cannot operate with employees that insult and mistreat customers. Never again.

✅ Trip Verified | I booked a flight on the Air Canada website to fly on 02 April from Funchal, Madeira to Vancouver via Lisbon and Toronto. The Funchal to Lisbon flight was Air Canada flown by TAP as their flight 1686. The flight from Lisbon to Toronto was Air Canada and from Toronto to Vancouver was Air Canada. When I checked in at Funchal airport the TAP employee would not issue my boarding passes for the Lisbon to Toronto or Toronto to Vancouver flights although she did check my luggage to Vancouver. She issued only my boarding pass for the Funchal to Lisbon flight and told me that I would be issued the other two boarding passes at the boarding gate in Lisbon airport. So when I arrived at the boarding gate in Lisbon for Air Canada flight to Toronto the airline employees there were surprised to see me because, thanks to the TAP employee at Funchal airport, the Air Canada computer system showed that I had not checked in to or boarded the Flight from Funchal to Lisbon. Consequently, my seat on the Lisbon to Toronto flight had been given away to another passenger. After extensive debate among themselves involving telephone calls to others and much computer searching I was issued a boarding pass and had to stand by in embarrassment as a passenger was involuntarily removed from the seat which I had been assigned. Much the same thing happened at the boarding gate in Toronto airport for my flight to Vancouver. Although in Toronto the Air Canada employees knew that I was on the flight from Lisbon to Toronto my seat to Vancouver had been given away when their computer system showed that I was not on the flight from Funchal to Lisbon. Was the TAP employee at Funchal airport lazy or incompetent or is TAP management incompetent for failing to honour its commitments to Air Canada as another Star Alliance partner much less to Air Canada when it agreed to an Air Canada codeshare with TAP? I would add that the TAP website was useless whenever I attempted to use it even when I was in Portugal. I have no criticism at all of the TAP flight attendants or pilots. They performed well.

✅ Trip Verified |   I paid more when buying the ticket online for optional cabin luggage. Then when I checked in they tell mw the flight is full so I can't take my cabin luggage with me and have to leave my luggage for check-in. It's not as cheap as other airlines but their service is poorly run. I probably would expect this type of service from easyJet.

✅ Trip Verified |   Paid $20 for internet between Maputo and Lisbon, and it worked for less than an hour. When, after a couple of hours without service, I raised this with onboard staff, they checked my laptop and confirmed that the internet basically almost never works on that route, so I should request a refund. But TAP refused to provide a refund, insisting that there was connectivity the whole flight. (Despite me explaining that their own onboard staff had confirmed to me that it wasn't working!) Am now reversing the charge via my bank, and never flying TAP again.

Not Verified | I cancelled 4 business class tickets between Lisbon to Boston within 24 hours of booking, they refused to give me full refund by deducting 400 euros for each ticket. I complained to TAP twice as their refund policy clearly stated 24 hours full refund. They still refused full refund by saying I paid Euro (I actually paid with my US credit card). Can't believe they don't endorse their own policy.

✅ Trip Verified | Complete disaster TAP Portugal! Flight was first postponed, then canceled. No organization. Unfriendly staff, no one really wanted to help you, everyone just lied to you to get rid of you. Volle Katastrophe TAP Portugal! Flug wurde zuerst verschoben, dann abgesagt. Keine Organisation. Unfreundliches Personal, keiner wollte dir wirklich helfen, jeder hat dich nur angelogen, damit er dich los ist

Not Verified | Staff confiscated my suitcase at the gate despite it being under the weight and size limitations. I am very careful to weigh and measure my luggage before I fly. The gate attendant told me she could just "see it is overweight". Upon getting my luggage back at the destination, it was scuffed and scratched almost beyond recognition. Be very careful bringing luggage you care about on this airline as they can confiscate it without cause and handle it however they please.

✅ Trip Verified | I could not be more disgusted with this airline by their lack of competence, lack of customer service and simply not caring. For the past couple of months, it has been one issue or setback or headache after the next. The website/app are both horrendous to navigate and crash. When I called customer service about not being able to access my flight via app they could not resolve the issue. The agents on the phone give you a constant loop of bogus excuses and promises that result in no progress. Today, I am supposed to be leaving for an international flight with this airline, but to no avail. A few days ago- I received a flurry of e-mails from TAP stating they cancelled and refunded my flight. This is days before my flight and naturally I feel a wave of panic. For three days straight I called customer service constantly. I asked for answers as to why and how this happened without my approval. No success! I pleaded with them as they showed no sense of urgency. Meanwhile my trip to Europe is riding on this flight. They kept feeding me false promises and nonsense. I demanded to speak to a supervisor who could fix this - of course I was declined. They kept trying to contact the “back office” to resolve this case.. but nobody answered. I was absolutely livid, frustrated and thoroughly displeased with this horrid booking and customer service experience.

✅ Trip Verified | The flight attendants and gate agents were all very sweet and helpful. Food, comfort and were good. Unfortunately the TAP website and app are a nightmare. We had to call to buy tickets because the website wouldn’t put our payment through. No updates about delays, gate changes or boarding announcements are ever texted or emailed. When trying to buy a checked bag on the way home, I received an error that the payment didn’t go through, yet they emailed a receipt and took the money out still. Then there was trouble getting the luggage tag printed and they ultimately didn’t load it on the plane and it’s now lost in Germany. I will never fly TAP again.

✅ Trip Verified | Quite definitely the worst airline I have ever flown. Forget delays, long bus boarding, chaotic hoarding procedures etc. Many airlines have just as bad reputations as TAP. What disgusts me most is the onboard experience. TAP provides one of the most restrictive legroom and seat space in the world. At a mere 28cm, you simply can't have your kegs straight in the seat. How they get away with this is astonishing. It can seriously hurt your legs and blood flow (I'm 1,83cm so not that tall). Due to Lisbon's location, most of their European flight still be over two hours. And it's two hours of hell. I swore when I flew to Cape Verde with them about five years ago that I would never fly again with them but had no choice for this flight. I came to regret it the minute I entered the cabin again. The staff onboard is ok but the food offerings they sell are extremely limited and very unappetising. I didn't see many people purchase anything. But it's all really about the lack of comfort in your seat. That's what it's all about. And the flights were nearly 500 euro return so astonishingly bad value for what you pay. Even low cost carriers have more leg room.