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TAP Air Portugal  Customer Reviews and TAP Portugal Passenger Trip Reports



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TAP Portugal customer review :  5 September 2012 by Gerhard Meffert    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stuttgart-Frankfurt-Lisbon. Flight from Frankfurt to Lisbon was cancelled, next flight delayed for a couple of hours due to technical issues - and made an additional stop at Dusseldorf, a city in the opposite direction to Lisbon. We arrived delayed for more than 6 hours. Tried to complain at customer relations, however I have never heard anything from them. I will avoid flying this airline again.



TAP Portugal customer review :  4 September 2012 by Alain Van    (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TP0614 from LIS to BRU in Business on 30 Aug. Never again! You pay Business but TAP puts the overbooked economy passengers into Business with the consequence that you do not have free space between the seats. No possibility to work. Meal consists of sandwich with cheese and ham. There is no reason to fly TAP in business.



TAP Portugal customer review :  4 September 2012 by Michael Davies    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Lisbon. Airbus A319. 90 minutes late due to late arrival of incoming plane, but kept informed and turn around was quick. Sat in row 8, in the seats that convert to business class. Excellent leg room and comfortable leather seats. Drinks trolley with complimentary wine and soft drinks, plus a nice sandwich. Overheard screens played a selection of videos and plane tracking. Annoyingly, the seat belt signs remained on throughout the flight even though we were flying in calm air - maybe captain forgot to turn them off, but some people did get up to visit the toilet. Efficient bus to the terminal, direct to immigration, so no long walks. Baggage delivered reasonably promptly. A much better experience than the low cost and charter carriers.



TAP Portugal customer review :  4 September 2012 by Michael Davies    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon - Manchester. Fokker F100. This route is shared between TAP and Portugalia, dependant on which day you fly. My outward flight was with TAP. The plane, whilst old, was comfortable with leather seats and good leg room. Overhead bins smaller than the normal, so some people had difficulty fitting in their so called hand luggage! 20 mins late departure due to late arrivals. Bussed out to the plane. Quick and efficient cabin service - complimentary wine and soft and hot drinks. A small but tasty hot meal (unusual these days on short European flights) followed by another drinks run. Cabin crew very friendly. Noticeable quiet cabin due to engines at the rear. Overall and excellent airline and better than the mainline TAP Portugal outward journey.



TAP Portugal customer review :  31 August 2012 by W Field    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TAP662 Lisbon to Amsterdam Airbus A320. The aircraft was in good condition, clean with comfortable seats, not much leg room (presume average for the industry). Flight departed on time and arrived on time. Meal was provided during the flight; no choice offered. Quality was pretty average. No personalized in flight entertainment. They had overhead screen with a programme playing, but no head set offered to passengers. Cabin crew friendly enough, but service levels considered only fair.



TAP Portugal customer review :  29 August 2012 by Rui Silva    (Portugal)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-LHR-LIS in economy. Tickets were cheaper than low-cost alternative. Boarding and deboarding in LIS was by bus which a disadvantage. First flight had a delay of 30 mins and the return flight a delay of 1 hour. On both flight's crew acknowledged, explained and apologised for the delay. In-flight entertainment is almost non-existent (which is equivalent to most other European short-haul airline operations). However, on the return flight the screens showed the map/distance/time to destination which I think is quite good to have. For both flight's the crew was moderately attentive and caring. The best thing is the catering. No other airline (that I know of) is offering this level of food and drink in European short to medium haul flight's. Where else can you get a big full glass of good red or white wine, for free, in economy?



TAP Portugal customer review :  29 August 2012 by Ivan Markoviczg    (Croatia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon - Zagreb, Aug 26th. It was supposed to be a direct flight, but at check-in we found out that it was re- routed via Prague, with the expected delay of 2 hours to our destination. The fact is that both direct flights were cancelled and replaced with Lisbon-Prague-Zagreb-Lisbon flight. Departure from Lisbon an hour late. Next, we were waiting for almost hour and a half at Prague, and even after all the passengers from Prague boarded, they explained to us that we are still waiting for the luggage of 4 passengers who came on-board late. Finally, we reached the destination 3 hours later than scheduled. The snack was poor, and despite the duration of the flight was exactly doubled, we didn't get any extra service. Nobody really apologized for the situation, like that's a normal thing. However, I find such policy very inappropriate. After all, there were more than enough passengers flying both to Prague and Zagreb, no need to merge flights. And not to mention passengers in transit who missed their subsequent connections, or trains, busses. Finally, we decided never to fly with TAP again.



TAP Portugal customer review :  29 August 2012 by M Mawely    (Poland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Warsaw to Lisbon. My flight was 3 hours delayed, no warning, explanation or assistance provided. Flight had no food on board, no even to purchase. The ticket was very expensive - 890 euros economy class and no food available! Plane looked dirty and smelt. Inflight entertainment was awful. At Lisbon Airport we waited one hour to get luggage from the belt. Horrible experience I will never repeat again with TAP Portugal.



TAP Portugal customer review :  24 August 2012 by M Albanes    (Mexico)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OPO-LIS-FRA. My flight was booked with Lufthansa. Check-in at OPO was quick, ground personnel was friendly and efficient, boarding well organized and departed on time. First flight was very short, no meals or beverages offered. Problems began at LIS. The gate was changed twice, the flight to FRA departed 40 minutes late. This situation made me feel stressed, because I had to make a tight connection in FRA with LH, and they had assigned me a seat on the last row, which I found to be inadequate. The flight was good, seat was quite comfortable, there were drop-in LCD monitors and breakfast was provided for free. In summary I found their service to be OK, their short/medium haul planes are modern and clean; however, I do not recommend LIS airport for connections, it is unorganized and ugly. OPO is much better.



TAP Portugal customer review :  24 August 2012 by A Griggs    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS-FAO return. All flights left about 10-30 minutes late yet the time was always made up in flight. Seats are quite comfortable and I would recommend row 24 on A321 as it is exit seat with extra room. Food served is average usually a cold sandwich apart for on LIS-LHR where due to a crew shortage no food or drinks could be served throughout the flight. TAP is a good option against the LCC when going to Europe as they offer competitive rates and include all meals and baggage. It must be said that their Lisbon hub is not the best due to the lack of signs and long walks between gates when transferring.



TAP Portugal customer review :  22 August 2012 by Bruno Lopes    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed, the food was horrible, the seats comfortable but dirty and the entertainment systems were old and damaged on the way to Rio de Janeiro. On the way to Lisbon, the service was ok but far away to justified the overpriced tickets. The customer service was disappointing after hearing great things. Expensive tickets but you receive a poor service.



TAP Portugal customer review :  22 August 2012 by R Sousa    (Portugal)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon-Barcelona. Both flights operated with Fokker, the smallest and old plane used in TAP Portugal fleet. Both flights delayed (1h40 on the go, 2h50 on the back), boarding by bus (worse than Ryanair) and the plane inside looks very old and was dirty. The food was bad, a pretty small card lunch box style with "low-cost" small 1/4 dry sandwich "plastic food". Staff professional but arrogant and the ticket extremely overpriced. (430 euros there and back economy).



TAP Portugal customer review :  17 August 2012 by Andre Peeters    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18-7-2012 and 12/13-8-2012 from Amsterdam via Lisbon to Newark USA. Both flights Amsterdam-Lisbon v.v. we had old airplanes with little leg space, worn leather seats and uninterested personnel. Flight from Lisbon to Newark was with an ancient Airbus, after 2.5 hours delay due to technical problems, and had no inflight entertainment. The flight from Newark to Lisbon had inflight entertainment, and remarkable nice personnel. Leg space and food were reasonable on these long hauls. However the sorry state of Lisbon airport, which serves as the hub for TAP, made us decide to never ever fly with TAP again.



TAP Portugal customer review :  17 August 2012 by Balazs Klebercz    (Hungary)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have never had so many inconveniences during one flight. During one trip with transit in Lisbon our first flight delayed 2 hours, our second flight for 5 and a half hours. On the flight from Madeira to Lisbon (1 hr 30 min duration) there was no meal service on board, the crew didn't give passengers even a glass of water, it was impossible to get meal vouchers at the airline service desk and finally our baggage did not arrive to our final destination. After 5 and a half hours transit time in Lisbon, we are still waiting for them after 3 more days.



TAP Portugal customer review :  7 August 2012 by Petra Cervenkova    (Czech Republic)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Prague to Lisbon and back in one week. Flight to Lisbon was 10 hours late, they said there was no aircraft available and on the top of it that the flight was oversold and somebody would have to stay in Prague. They left us waiting several hours without information. Flight originally scheduled at 7.30pm, during check-in at 5.30 they said they might have some information at 7pm, at 7 they said at 9pm and at 9 they postponed it to 11pm. Only at 1.50am we learned that we would fly at 5am. We got vouchers for refreshments and in the end also a hotel room. When we finally took off, none of the crew found it necessary to apologize for the trouble. The flight back to Prague was 3 hours late, they did not serve any food and explained that there was not enough crew to serve it. Eventually kids got their meals and adults got a cup of water on request.



TAP Portugal customer review :  6 August 2012 by G Dias    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown TAP many times from Newark to Porto and I have no complaints. As TAP is the only airline that flies direct from the NYC metro area to Porto I frequent TAP when I go to Portugal. For about $100 more than airlines like Iberia that require me to transfer in Madrid I rather not give myself a hassle and fly direct. Flights are almost always on time. The food is average airplane food and 2 or 3 choices are always offered. Flight attendants are fulfil requests with a smile. The entertainment system on long haul flights is a huge plus. Updated IFE's on some of the planes are even better. Highly recommend!



TAP Portugal customer review :  2 August 2012 by Lassi Valve    (Finland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisboa to Bruxelles on 29 July 2012 was more than hour late. Business class meal on this 2.5 hour flight consisted of nuts and a glass of water or orange juice. The inflight entertainment was the same Canadian hidden camera video as on my TAP flight six days earlier, and some culinary videos.



TAP Portugal customer review :  2 August 2012 by S Barlow    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Heathrow to Lisbon on to the Azores. Flight out to the Azores was 3 hours late, because they said they had no crew. Coming back to Heathrow the flight was at first 15 minutes late, then another 15 minutes late, and then another 15 minutes late taking off because we were already late and lost our slot, got to over Heathrow and the plane was again 15 to 20 minutes late landing because we were late leaving Lisbon and lost our landing slot. The planes looked dirty and worn, but had leg room. The only positive experience of the trip was the cabin crew on all flights seemed nice, but the offered "meals" were not very good.



TAP Portugal customer review :  1 August 2012 by HF Faqir    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew for £193 per person to Portugal from London. It didn't start well as our flight was delayed by 1 hour for an 'unknown reason'. However, we soon boarded the plane and it was ok. TAP is a high class budget airline. Don't expect much. If you want a cheap flight, I recommend them for their price. If your going on a long haul flight, and your going on economy, maybe look somewhere else.



TAP Portugal customer review :  27 July 2012 by Berwout van der Woude    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-LIS on 16th of July. Evening flight carried out by Portugalia Airlines, which was a nice treat! Great leg space, very cosy little Fokker 100 and friendly staff. On return flight we had a TAP A320 series. A little more crowded, due to the seating, but still very good for flights in Europe I suppose. I like the fact that there was a high standard of service, as well as meal service. I would definitely fly them again!



TAP Portugal customer review :  26 July 2012 by D Freitas    (Portugal)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-ZAG-LIS. First flight delayed 2 hours with no explanation. When boarding we were informed there would be no catering services as they were flying with minimum cabin crew. Three hours of flight with not even a single glass of water being offered is not acceptable.. The leather of their seats needs urgent refurbishment. Cabin crew very ineffective and uninspired.



TAP Portugal customer review :  23 July 2012 by A Pontes    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with TAP 3 times, two internal flights LIS-FUN-LIS and regional flight LIS-MUN. I'm on their loyalty program so try to be very supportive of them. Once in the air I think TAP is fine and I do enjoy their food in Business Class. But getting going is the issue, on all 3 flights there was a delay. First 3 hours after changing aircraft 3 times, then a 1.5 hr delay and finally an improvement but still 20 minutes late. The fact that I spent 5 hours extra in airports with the same airline makes me question whether they are reliable at all with their time.



TAP Portugal customer review :  20 July 2012 by S Neoh    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

(LGW-OPO/LIS-LGW). TAP Discount fares fractionally exceed what Easyjet charge. About right for a full- service but distinctly average airline. Lisbon airport was chaos; queues disorderly and mismanaged. Chunky, leather seats (viz. the new slim seats on LH A320s), though comfortable, bordered on the claustrophobic. No vegetarian option available at booking or in-flight (and I doubt my companion was the sole vegetarian onboard), but FAs handled our complaints/queries compassionately and professionally. Very friendly and courteous staff from check-in to disembarkation. Loved the safety video - one of those rare moments when you actually crack up during a flight.



TAP Portugal customer review :  17 July 2012 by Anthony Ribeiro    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-LIS, 6/14/12. Check in was fast and efficient, flight departed according to schedule, in flight meal was average, very impressed by the in flight entertainment system , and it variety of movies , TV shows, music, and games. Cabin Crew were attentive to my needs throughout the flight. Overall very good experience from TAP.



TAP Portugal customer review :  9 July 2012 by Peter de Baaij    (Brazil)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 26th, I flew from Fortaleza to Lisbon, continuing on to Dusseldorf, with a return on July 2nd from Dusseldorf via Lisbon to Recife. Pleasantly surprised with the flights. After some of the negative comments I was not expecting much but TAP has surpassed my expectations, from dedicated check in at all airports to separate busses upon arrival and departure in Lisbon to and from the gate. Staff were friendly, the food was great and during heavy turbulence the captain kept us very well informed in Portuguese and English on the progress of the flight. All in all I would definitely fly them again.



TAP Portugal customer review :  6 July 2012 by Duncan Bradshaw    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound flight MUC-LIS delayed six hours. Inbound flight appears as cancelled on Lisbon airport website due to planned four day pilots strike. TAP tell me the flight is still on, I travel to the airport six hours early to get rebooked on anything going back to MUC and they still deny it is cancelled. After lining up for one hour, get rebooked onto a Lufthansa flight by a TAP agent.



TAP Portugal customer review :  3 July 2012 by Kala Reit    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-LIS-MAD-LIS-MIA in late June. Aircraft from MIA to LIS was an A330. All A330 have in-seat individual screens and I understand that about half of their A330 fleet has updated IFE but neither the MIA-LIS nor LIS- MIA flights were aircraft's with the updated IFE. Nonetheless, there was still a decent selection of TV shows and movies in English. I usually fly Iberia to Spain so TAP is a huge improvement in the IFE area as Iberia does not have individual screens. I was able to secure exit row seats in all flight legs when I checked in online and at no extra cost. In flight service on the MIA-LIS was lacking a bit. After dinner service they mostly disappear. On the daytime flight returning to the US, they were more attentive however they ran out of meals and we were not able to have a choice. Fish was the only "option" and as I don't eat fish I wasn't able to have lunch. Next time, I will request a special meal. We weren't even in the back of the plane, rather in row 28 and they had run out of meals. The only major scare in general was the ATC strike (which got called off). Otherwise, I found the Lisbon airport to be a bit disorganized so I'd give yourself at least two hours when leaving from Lisbon (at least on the transcontinental portion as there were no mazes to navigate when going from Lisbon to Madrid). Also a tip is to print your boarding pass in advance as the check-in line for TAP in Lisbon was incredibly long. As I had checked in online and printed online, I was able to go to the baggage drop off station which had maybe one or two people in line ahead of us. In sum, I would fly TAP again.



TAP Portugal customer review :  25 June 2012 by Jon Hillman    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. LGW-FNC return. Seats good and flights on time. Catering offered very poor, and drinks service even worse. No hot food at all. No in flight entertainment.



TAP Portugal customer review :  25 June 2012 by Guido Bonati    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-LIS-GIG-LIS-FCO. The Fiumicino-Lisbon legs were on A319; Lisbon-Rio and return on an A340. I carefully booked in advance seats on all legs, so I could choose seats with a lot of space (27J on the routes from Europe to Brazil and back). 27J has a lot of extra room for legs, since it is near the emergency exit, and is the first to be served. It is also close to toilets. The A340 is old, with practically no IFE, and food is very basic. However I found seats to be reasonably comfortable and could sleep in both flights. In the leg from Lisbon to Rio the flight was practically full; in the way back less than 50% of seats was occupied. European legs were also fine: food served is also very basic (including an uneatable sandwich), but at least there was some IFE with flight information. Overall all flights were not that exciting, but always on time, and transfer within Lisbon airport is pretty fast. Given the price paid (all other airlines were charging much more for the same route) I am satisfied.



TAP Portugal customer review :  22 June 2012 by Mark Patricola    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We sat on the tarmac at Newark for an hour and a half. Same thing on the way home to the USA. But I don't blame the airline for that. The service was good, food was good and processing through to the plane was as efficient as could be expected. I don't have any real complaints. I guess it's that I don't expect to be catered to on airplanes anymore, unless I'm in business or first class. My overall experience was positive. It seems like its a good airline and it's well run.



TAP Portugal customer review :  20 June 2012 by Anthony Quinn    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW - FNC and return. We usually fly easyjet but they've reduced the number of flights. What a pleasant surprise we got. Flights were fantastic, crews were excellent and food and drink are included in the price. The flights were also cheaper than easyjet. The only slight drawback is the early flight time from LGW. Guess which airline we'll be using in future.



TAP Portugal customer review :  6 June 2012 by J Right    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Newark to Lisbon delayed 3.5 hrs while the plane sat at terminal. Flight crew casually strolls to the gate 5 minutes before boarding was supposed to start, thus delaying that further. Very old plane and staff help on the ground at Lisbon even worse. Terrible experience.



TAP Portugal customer review :  29 May 2012 by Lukas Bsonek    (Czech Republic)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was originally booked with Lufthansa, but due to the dispatcher strike I was put on the direct TAP's Lisbon - Prague flight. I could read many complains about TAP here but my experience with the airline is quite the opposite. Despite the pressure the ground staff was friendly that I can't say about many passengers. Yes, the flight was delayed but I appreciated not having to spend the night at the airport. Meal vouchers distributed despite the fact the delays were not the airline fault. Snack and beverages served onboard. Clear sky almost for the whole journey, so I enjoyed it.



TAP Portugal customer review :  28 May 2012 by J Gärtner    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-LIS, Business, A321. Airplane with newly painted fuselage, but inside still the old style seats with the old tap logo. Legroom seems to be little compared to Swiss. No hot meals, but only a cheese and ham platter on china. Good wines. Flights 30min delayed. Priority baggage was last on the belt. But really annoying was another off-duty-crew travelling in last rows in Business sitting 3-3. There was a lot of loud chatter. Crew members off-duty passed by all the time visiting their colleagues in the galley. No calm atmosphere in the cabin. Hence overall not recommendable.



TAP Portugal customer review :  21 May 2012 by S Corkery    (Luxembourg)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flights from Luxembourg to Lisbon and found the airline to be overpriced. Level of service is like Ryanair but double the price. Our return flight home was changed to leave 3 hours earlier. We were informed about this change in an e-mail with the title "Confirmation", so we reasonably assumed it was just re- confirming the flight we had originally booked. Little did we know that this e-mail was exactly the same as our original "Confirmation" in all but one detail, yes you've guessed it - the departure time of the return flight. I don't think it is too much to ask to receive an e-mail that says "changed flight" somewhere, preferably in the subject line, when the schedule is changed. Needless to say we missed our flight and incurred large costs in the effort to get home. The flight we managed to get (which only brought us as far as Brussels) took off 40 minutes late, apparently not an uncommon occurrence at TAP.



TAP Portugal customer review :  17 May 2012 by K Bye    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have flown to Portugal twice - first time with Ryanair and we said never again, not to be treated as cattle. Second time with TAP, outward very pleasant and on time, cheaper than Ryanair. Return flight cancelled and re-routed via Heathrow, with 6hrs lost, cancellation said to be due to staff not turning up for work?



TAP Portugal customer review :  16 May 2012 by L Kennedy    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ottawa Canada to Lisbon Portugal via London Heathrow return. Flew TAP on London to Lisbon leg, arrived on time, but our luggage didn't. (Connection was 1.5 hours). We were travelling onward by train to Porto, so we made a baggage claim with Ground Force. They located our bags in London and forwarded them onto us the next day. On the return flight we were met with: Immensely long check-in lines, flight from Lisbon to London was delayed 2.5+ hours. Knowing we would miss our connection, we saw the Customer Service agent. It took over 1.5 hours to rebook our flight home. They booked us to fly through the USA, but did not pull our bags or inform us where our bags had gone. We arrived in Newark at 4pm and they would/could not book us on another Star Alliance partner, so we were forced to spend the night in a hotel and travel the following day. When we finally arrived home 24 hours later than planned, the Customs officers were less than impressed upon explaining we didn't know where our bags were. Just not worth the headache/stress.



TAP Portugal customer review :  11 May 2012 by Andrew Denley    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Funchal and back May 2012. Overall impression very good. Online check-in was quick and easy. Flights each way were on time. Aircraft was clean and there was more leg-room than some holiday carriers I've flown with. Flight attendants were polite. Refreshments very basic - really just a make-it-yourself cheese and ham roll and a cup of tea or coffee. No re-fills. Announcements in Portuguese and then English. Would fly again with TAP and most definitely in preference to Easyjet!



TAP Portugal customer review :  3 May 2012 by James Dear    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS-MIA-LIS-LHR. A320/319 on LHR-LIS legs and A330 LIS-MIA. I paid just over £300 for all flights so I wasn't expecting too much but I was pleasantly surprised. All flights on time and on modern aircraft. Food on all legs was ok and the cabin crew were professional throughout. I would have no hesitation booking with TAP again if the price was right.



TAP Portugal customer review :  30 April 2012 by Milan Zelcevic    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TAP from Lisbon to LGW on April 7. Great leg room, new plane, very courteous staff and regular/decent plane meal. I could not ask for more for such a short flight distance and such a cheap price.



TAP Portugal customer review :  23 April 2012 by J Kristensson    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown to and from Brazil many times in the last year. Their airbus planes from Northern Brazil to Lisbon is old with seats falling apart and entertainment systems that don't work. Onboard service is horrible, after the main meal is served, cabin attendants disappear and if you press the service button they never appear. They serve alcoholic beverages with the main meal but you can't get a refill or an extra beer if you wish! Airport in Lisbon is horrible. In Frankfurt Lufthansa manage to board a 747 in 30 min but in Lisbon Tap takes an hour to board an airbus!



TAP Portugal customer review :  22 April 2012 by Alfred Thomas    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I bought a so called business class ticket from Sal Cap Verde to London via Lisbon. It was over 1000 euros one way and a night flight leaving at midnight arriving via Lisbon change of plane at 10.30 am. It was appalling! So called business class seats were ordinary economy seats on both flights. Food was very ordinary. No biz class check-in or priority boarding. Change of plane at Lisbon was awful with buses everywhere, business lounge wasn't signposted and had to go through security twice at 05.30 am. No inflight entertainment to speak of, just a central few screens and no headphones offered.



TAP Portugal customer review :  22 April 2012 by Rui Silva    (Portugal)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-LIS in economy. No meal service is being provided by TAP, only drinks and peanuts! I believe TAP is not being fair to full fare passengers who expect a meal service onboard. Service was good but meal service non existent.



TAP Portugal customer review :  18 April 2012 by Alan Wan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to LIS return. Outbound flight cancelled due to ATC strike. TAP call centre was closed so we headed to the airport early and the ticket office informed us we were automatically rebooked to the next flight, there was a flight leaving in 45 minutes - they got us on it. Flight fine and included free sandwich and drinks. Return was fine, there was a medical emergency which the crew handled well.



TAP Portugal customer review :  17 April 2012 by Philip Wiles    (Portugal)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I use TAP in Europe on average 2/3 times a month, usually very good, staff usually much better than Iberia and with kids much better than BA. However, just flown them Transatlantic and altogether a different experience - quite simply appalling. Firstly the airport VCP which TAP sell as São Paulo is actually in a different city, Campinas. Onboard is a very cramped A340 with very limited entertainment, all big screens in centre and no choice. Service dire, though call button was faulty, but answered 2 hours later. We upgraded on the way back and although better than TAP economy, certainly lot of room for improvement, given extra price.



TAP Portugal customer review :  9 April 2012 by T Duarte    (Portugal)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-SSA and GIG-LIS. In Lisbon the usual mess at the gate, and need to take the bus to get to the plane, even on an expensive long-haul flight. The seats are awful, very small leg room and entertainment system in the old A330 is very poor. The food is ok, but flight attendants just disappear after the meals. Overall experience is average.



TAP Portugal customer review :  6 April 2012 by A Milligan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS-EWR. A lot better than expected, great food and plenty of drink on offer. No champagne on the New York flight, good breakfast on the first leg. Great lounge in Lisbon if rather small - if price is right I would book them again.



TAP Portugal customer review :  3 April 2012 by Thomas Echter    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich-Lisbon-Praia return. A serious improvement from last flights. Flights were on time, connections worked well and the earlier departing flights to Africa from Lisbon make the journey shorter and much nicer now. Food was very good, not much, but fresh and well presented, as it should be. Wine was - like always - very good. Nothing to complain about this time.



TAP Portugal customer review :  27 March 2012 by M Yulish    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return EWR-LIS. Aircraft spotless and comfortable. Entertainment System faulty both ways. Food quite decent. Crew efficient, but indifferent to assisting the individual. Twice crew responded to my crew light by turning it off and walking past without a word. Do not expect anything but your meals and little else.



TAP Portugal customer review :  26 March 2012 by M van der Waal    (Netherlands)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon-Fortaleza. No idea why TAP uses its oldest A330 on this expensive route. Extremely cramped, old style, not-working IFE and seats falling apart. TAP is winning prizes, but not with these planes and not on this route.



TAP Portugal customer review :  13 March 2012 by T Menezes    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-LIS, LIS-LGW return. Checked in online and chose seats with ease. No queue at LGW for bag drop. Flight on A320 3/4 full, free onboard service consisted of chicken roll, strawberry juice and full drinks service including alcoholic drinks. Crew friendly and efficient; those in business class get served before economy, so there is a 30 min wait for drinks after take off. Luggage claimed within 10 mins of landing! Checked in using machine at Lisbon airport which was really easy, again no queue for bag drop. Flight on A319 2/3 full, crew attentive, same meal as outbound flight. Bags came off quickly. Free baggage allowance is very generous.



TAP Portugal customer review :  8 March 2012 by Hans Roloff    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two flights in Economy - MAD-LIS on A319, LIS-DUS on A320. Planes were new and clean, boarding procedures normal, departures on time - just a brief delay in MAD due to heavy traffic. Onboard service ok - TAP is a "full service airline", even on the short flight from MAD to LIS you get a tuna sandwich and a glass of wine plus mineral water. The 3 hour flight from LIS to DUS offered little more, a warm sandwich plus salad and pineapple slices - and only one round of drinks. Pleased with the price-quality ratio on these flights and plan to fly TAP again in the future.



TAP Portugal customer review :  5 March 2012 by Margaret Salmon    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I travelled from Heathrow to Funchal on the 13 Feb, returned from Funchal via Lisbon to Heathrow on the 27 Feb. My husband needed special assistance and everyone was kind and helpful on each trip. Our luggage was delayed by a day on the return journey but it arrived safely.



TAP Portugal customer review :  1 March 2012 by Nuno Jesus    (Portugal)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-FNC. Onboard upgrade (cost of 250 EUR) for a 3hr 10 mins flight time. Technical problems on the original aircraft. Change of plane and departure 1h35 delayed (airborne at 8h16). Very poor meal service. Cold "breakfast" consisted of only cheese and ham plate and a piece of fruit. Hot bread and croissants and drinks offered twice. I saw the economy class meal and it looked better, which makes no sense!



TAP Portugal customer review :  28 February 2012 by C Fernandes    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHW-LIS-FNC. We have done this route twice. Normally we fly direct but last minute flights to Madeira in December are hard to come by. On both occasions we missed our connecting flight to Madeira from Lisbon - no information is given to us on the flight of where we should go at Lisbon airport. When we approach customer services they are 9 times out of 10 very rude and give you the least amount of info required. You have to board the bus to get to another terminal to get to your connecting flight. Onboard cabin crew don't smile and the food is horrible. I have travelled with Easyjet to Madeira and I can honestly say that they do a far better job that TAP.



TAP Portugal customer review :  22 February 2012 by E Rosenthal    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Newark to Lisbon on an A330. Check-in was quick and pleasant. The attendant confirmed our kosher meal request. Since the flight was not full, we asked to change our seat and it was done quickly. As Continental silver elite we were able to board early. Plane was clean, the seating was 2x4x2. Legroom and seat width about the same as coach on other airlines. Seats were comfortable and there was even a foot rest. Blankets were needed for the first half of the flight which was very cold. Although we pushed back on-time, we were delayed 30-40 mins. There was personal video with touch control. Our kosher food was brought to us early. Overall a good flight.



TAP Portugal customer review :  22 February 2012 by Rui Silva    (Portugal)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.



TAP Portugal customer review :  20 February 2012 by G Dufoyet    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-LIS-ORY. Check-in in BCN fast and efficient, common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS, extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.



TAP Portugal customer review :  13 February 2012 by L Tubaro    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan to Lisbon and back. Did several times. Overall a fairly good experience. Always on time. Professional cabin crew, although never smiling. Onboard service adapted to the duration of the flight and better than other flag carriers on European routes. Will fly TAP again without hesitation when going to Portugal.



TAP Portugal customer review :  11 February 2012 by P Reddy    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LIS return. Check-in at Manchester good, no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.



TAP Portugal customer review :  24 January 2012 by Celso Clementino    (Brazil)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-GRU on A332 business class. In LIS, the VIP lounge is well used, and only has 3 bathrooms which is insufficient, causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude, impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.



TAP Portugal customer review :  19 January 2012 by Janet Irwin    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Horrible so called "First Class" experience. The Inflight magazine has articles about the new chefs and the menu had a special chef's selection dish. But crew said chef menu was not available and we got some horrible pasta dish - so overcooked, it was crunchy. The red wine was good, but the flight attendant kept snatching my glass off my table when she walked by instead of offering a refill. The second meal looked worse, I passed. The flight crew rushed to serve as quickly as possible during the first hour of the flight and then they disappeared into the galley and got angry if you approached them to ask for anything. Entertainment included only 3 movies in English and one had a problem with the English track.



TAP Portugal customer review :  18 January 2012 by H Mitchell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from MAN to LIS on 9th Jan 2012 and returned 14th Jan 2012 with partner and 16 month old. Flight crew on both journeys were friendly and arranged for us to move seats so we had a row of 3 seats to ourselves which made for a more comfortable flight with a toddler. The food was ok, nothing fantastic but considering we paid the same price as we would have done flying budget, we have no complaints. No inflight entertainment as such but for a 2.5 hr flight this isn't really a problem. Overall very happy with the service received and would certainly fly with the airline again.



TAP Portugal customer review :  17 January 2012 by Carlo Tomaselli    (Italy)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lisbon to Recife but returned after an hour due to oil smell in cabin - while waiting for second plane, no information was given, no food was offered. Recife to Lisbon had problems on entertaining device (films were stopping by themselves and most games weren't being loaded). Breakfast snack was frozen and flight attendant was rude at my complaint.



TAP Portugal customer review :  17 January 2012 by P Agra    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late, but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.



TAP Portugal customer review :  10 January 2012 by R Farrow    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew to Madeira via Lisbon Dec 2011. I find there is no leg room on any flights and am disappointed with food provided. I would rather have the option to pay for something I like, rather than be forced to accept food I am not interested in. We were confronted with a short connection in Lisbon, there is no correct signage for transfer, signs are confusing and difficult to understand. Security staff are rude, unhelpful and inattentive, connection staff provided little explanation of the processes, we were simply dumped on a bus. My thoughts are how many other loyal customers TAP are loosing with this level of service, TAP needs to up its game and provide a better level of service.



TAP Portugal customer review :  6 January 2012 by M Konstantopoulos    (Luxembourg)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-LIS. Flight full. A320. Travelling with wife and baby. Delay at the gate, but arrival delayed only 10 mins. Very tight space in the cabin. FA's finally asked in we wanted a security belt for our baby. In general FA's unprofessional, with ups and downs in their behaviour. Flight entertainment not existent. Around 20 minutes before arrival they activated the moving-map system. Warm meal, one of the worst tasted on a flight.




 
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