TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports   a World 3-Star Airline       Add your TAM Airlines Review   TAM Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6

Check TAM Airlines passenger information in our customer travel guide
		TAM Airlines 3-Star Airline Ranking		TAM Airlines First and Business Class Lounge Reviews
		TAM Airlines Passenger Trip Reviews		TAM Airlines Economy class seat reviews
		TAM Airlines Aircraft Seat Plans		TAM Airlines Business class seat reviews

Airline Reviews

Airline Seat Reviews

Airport Reviews

TAM Airlines customer review :  29 June 2011 by R Marsh   (Switzerland)

AEP-GIG-SSA-MCZ on TAM. Great experience overall. First leg from Buenos Aires-Rio was excellent, full meal service with hot towels, pillows provided and a complementary caramel distributed at the start. Other sectors also good, hot snack provided on GIG-SSA and nuts on SSA-MCZ as well as drinks. Overall, despite being expensive, very much enjoyable.

TAM Airlines customer review :  20 June 2011 by A Clark   (New Zealand)

I found the planes great, staff helpful and food good for the length of journey. We flew TAM-GRU recife return and Gru to Manaus and to Salvador then back to GRU. It is efficient and I will fly them again.

TAM Airlines customer review :  6 June 2011 by Simon Smith   (UK)

Sao Paulo Congonhas to Goiania and return, then Sao Paulo Guarulos to Buenos Aires. Very good experience. Flights on time apart from a 1 hour delay on return from Goiania. Crew very personable as were the ground staff (how refreshing to have a laugh with someone at check in who obviously enjoyed her job). Airbus aircraft comfortable, good VOD on the longer flight. Snacks/meals were appropriate to the journey. Must say I was very positively surprised. I would definitely use them again.

TAM Airlines customer review :  2 June 2011 by S Klein   (USA)

JFK-GRU-SCL, SCL-ASU-GRU-JFK. Flights on time, boarding was pretty much orderly. Planes clean, legroom and seat comfort decent. Cabin crew on shorter sectors seemed friendlier and obliging. You get 3 choices for a main meal in Economy. IFE was very limited and on the old A330 from JFK it didn't work at all. Only 4 toilets for a packed Economy cabin on the A330 meant lines throughout the flight. B777 was better. Crew on long international sector well groomed but not friendly or engaging. Meals are really tiny - catering portions pretty much the same regardless of the length of flight. No refills on coffee or drinks. Meal quality was fair to disappointing. Considering the options going to South America from the US - they are still miles ahead of any American carrier. That's not saying much.

TAM Airlines customer review :  22 May 2011 by M Power   (Germany)

FRA-GRU-EZE, EZE-GIG-FRA. Frankfurt to Sao Paulo in B777 was not very impressive, mainly due to the unfriendly and inattentive staff. Most flight attendants barely speak English, food was alright even though they do not hand out menus. Sao Paulo-Buenos Aires (A330) was a good service - staff was nice (nicer than their sandwiches). Buenos Aires-Rio (A330) cabin staff not good in English but tried their best. Rio-Frankfurt A330 nothing to complain about. Flight entertainment could be better. They hand out little bathroom kits (brush etc).

TAM Airlines customer review :  18 May 2011 by R Tsvetcoff   (Brazil)

CNF-SSA-CNF. Planes, comfortable and clean. Nice staff, nice meal. Flights have minor delays.

TAM Airlines customer review :  16 May 2011 by L Rieser   (Austria)

One of the worst customer service experiences I have had. Tickets for flight GRU-NAT bought in October 2010 for December, decided to refund them in November 2010. Since then an accumulated correspondence of 35 Emails, no one really feels responsible, they keep asking for my account data, ticket details etc. but so far I have not seen one cent. European customer service staff at least respond, but seem to be completely unable to get any information from staff in Brazil. Also, as was mentioned by another poster before, some short reviews with very high evaluations appearing on this site are most likely written by TAM themselves as they are known to do so in Brazil. Avoid this airline at all cost.

TAM Airlines customer review :  10 May 2011 by J Flatman   (UK)

Overnight flight from Heathrow to Sao Paulo. As I was on crutches when booking in we asked for extra leg room seats, which we were given. Flight was brilliant with constant attention by cabin crew bring drinks and choice of food which was very good.

TAM Airlines customer review :  2 May 2011 by R Shaw   (UK)

LHR-GRU-SCL and back economy. Price cheaper than competition by nearly 10%. Reserved seats online months in advance - reservations honoured. Check in staff and flight attendants were competent and reasonably friendly and polite. Seat narrow but adequate. All flights on time or early, IFE showed up to date films, and worked. Bags on arrival. On a cost/ benefit basis I would recommend them, although I was unimpressed with the facilities in GRU.

TAM Airlines customer review :  22 April 2011 by M Nobre   (Portugal)

GIG-SSA-GIG. Flights mostly on time, but frequent gate changes without any announcements. Airbus aircraft were clean, seats spacious but not very comfortable. Legroom was good. Service consisted of 1 drink run and some sandwiches which, however, were inedible. Overall, an ok experience.

TAM Airlines customer review :  10 April 2011 by M Griffiths   (UK)

London to Lima via Sao Paulo. Excellent customer server, good in-flight entertainment system. Slight glitch that the steward forgot about a child meal for my daughter.

TAM Airlines customer review :  8 April 2011 by A Scheel   (Germany)

FRA-EZE-FRA with connections in GRU and GIG. Check-in FRA very fast and friendly. FRA-GRU was only lightly booked, so I got quite a bit of sleep. IFE very good, food average, service was okay, but nothing special. GRU-EZE nothing to report. EZE check-in was fast and efficient. A light snack was served, more filling than tasty. Transfer in GIG quite chaotic, the airport was very bare and deserted at 10 pm. GIG-FRA fully booked, food below average and service almost robotic. During the flight sleeping was impossible due to very limited space. Crew did not make water/juice rounds. 2 pieces of baggage allowed - rare nowadays.

TAM Airlines customer review :  4 April 2011 by W Duits   (Netherlands)

IGU-GRU flight, check in very rude, as it was the start of a long international flight with change to international from GRU - check in lady insist to decline my luggage as hand luggage. The first ever time when this was declined as hand luggage. Snack was not tasty very dry, flight delayed, had to run to catch connection. TAM was not a pleasant flight.

TAM Airlines customer review :  28 March 2011 by Nelson Junzo   (Brazil)

SSA-GRU on A321. I define TAM a minimal company - minimal legroom, minimal onboard catering (they serve beer on internal routes) and minimal customer care by ground staff. Flight scheduled to depart from SSA at 5:17PM but took off more than 1:30 hours later due to logistics problems with crew, which in the end had to be replaced. One of the many nightmares with TAM lately. The only positive point was the fast and efficient check-in.

TAM Airlines customer review :  28 March 2011 by G Moraes   (Brazil)

GRU-MXP-GRU A340. This flight was overbooked, so after boarding we had to hear a lady who was screaming she had lost this flight the previous night, and was assigned an already-taken seat (they gave her a business class seat in the end). When we tried to buy their confort seats all have been taken, and all of them by TAM staff. Crew were not friendly, rude sometimes. Bad food in plastic material. Seat-pitch not good at all

TAM Airlines customer review :  28 March 2011 by S Koenig   (Brazil)

GRU-FOR in economy class. Normally that's the only class available on this flight. In this case, the A320 had both biz and economy. Although I had been travelling Continental Biz-First, I was, as expected, assigned an economy class seat (had never seen a two-class plane on this leg). Once we took off, I was asked if I was alone and could move, and was put in a biz class seat. Could have been due to my Continental booking or because of my Star Alliance status, but I understood it to be since the father of the mother and child next to me wanted to be with them. Food consisted of the usual small ham and cheese sandwich (no options). The two attendants spent much of their time at the very front of the plane, by the cabin door, with the curtain drawn. One dozed. As we landed, no one checked to see if people had their seat belts fastened, seats in the upright position, etc. Not the best attention to safety, but seemed par for the course.

TAM Airlines customer review :  28 March 2011 by A Hijmans   (Brazil)

CDG-GIG-SSA in economy. Transatlantic leg oldish Airbus 330 with a tatty interior, IFE system gave trouble throughout the flight. Reasonable but bland dinner and breakfast served. Domestic leg in A320; mini-breakfast and decent coffee served. Staff courteous.

TAM Airlines customer review :  25 March 2011 by W Speers   (Australia)

GRU-CWB, the final leg in a long trip from Australia. Check in at GRU after customs was easy (no queues), no issues through security and once on board, service on such a quick flight was exceptionally good. Hot snack and a beer.