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	TAM Airlines Customer review :  30 November 2011 by D McCarthy    (UK)
	Rating : 4/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Rio-London service. Was told it was direct when I booked. When I called on the day, I was told there was a technical stop in SP. Turns out this Technical stop occurs every flight! So an unexpected 2.5 hr lay over in SP. Went to check-in at the business class desk in Rio, my two window seats on both legs had been re-assigned. Poor English spoken at the desk and a shrug of the shoulders. Small pokey business lounge in the basement of the terminal. Then onto a bus and an all economy flight to SP. Again deplaned to bus, small lounge so full people were standing up in the corridors. Onto a 777 and business class. Configured 2-3-2 so not much space. Plane looked like it had been flying for 25 years. Food was premium economy at best, unimaginative and poorly presented. Ok entertainment, good headphones and average staff. Uncomfortable bed which was not flat. Not a business class experience. It felt like a throw back to the 80s but at 2010 prices.

	TAM Airlines Customer review :  14 November 2011 by A Motetti    (Italy)
	Rating : 5/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Buenos Aires-Rio de Janeiro. Business class with my wife and 2 sons. Airport staff were very helpful. The cabin was clean but my TV screen didn't work. The seat was comfortable, but my wife's didn't work. The service aboard was poor and so was the food. Before departing the hostess offered only warm water. The inflight entertainment was non existent. Nevertheless the service, for South American standards, was acceptable.

	TAM Airlines Customer review :  2 November 2011 by W DeMirci    (USA)
	Rating : 7/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	EZE-RIO and several domestic flights in Brazil, mostly on A320. Generally well presented and helpful staff, food good. Only saw wine on one flight in Business where surprisingly red wine was offered with breakfast. Amex Lounge at EZE is worse than the airport itself but lounge in RIO looked good. Overall pleasant airline and would fly them again.

	TAM Airlines Customer review :  27 October 2011 by W DeMirci    (USA)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	JFK-GIG nonstop return in economy. Both flights on time on A330 aircraft. Friendly and professional crew. Efficient check-in and good inflight service with 3 choices of meals on southbound flight and 2 choices on northbound. IFE selection was a bit weak compared to some other carriers. Will definitely consider flying them again on South American journeys.

TAM Airlines customer review :  29 September 2011 by A Hijmans   (Brazil)

SSA-GRU-SSA in Economy. Outbound flight rescheduled, but I was contacted by telephone the previous day. Airbus A320 outbound, A321 inbound, both planes clean but interior worn. Tasteless roll and soft drinks served – no coffee. Flights on time, staff friendly and professional.

TAM Airlines customer review :  19 September 2011 by Robin Dykes   (UK)

I fly domestic and long haul with TAM and many other airlines at least twice a month with 3 or 4 flights each journey. Every flight I have had with TAM has been good. Nearly all cabin crew speak English and Spanish and the pilots announcements are always made in English and Portuguese. I don't know what other people expect. Some of the worst flights I have had have been with major carriers. TAM have courteous staff, flexibility and level of service.

TAM Airlines customer review :  19 September 2011 by F Menocci   (Brazil)

GRU-JFK-GRU in First Class. Excellent First Class check-in area. Poor lounge, the food was cold and there was no easy Internet service. Very friendly and committed staff on the ground and inflight. There's a special staff team to support First Class passengers from check-in to boarding. Comfortable seats, which turns into a real bed. Great food but not so great wine list. Entertainment system is modern, with a 23" monitor, but the film list is poor. In NY, ground staff take care of the immigration line, the best part.

TAM Airlines customer review :  18 September 2011 by S Koenig   (Brazil)

FOR-GIG roundtrip. It's service and comfort are average - pretty much identical to that of the main competitor. Agents in Rio were helpful in clearing up some complications when connecting from an international flight on US Airways. On the return flight, ended up on a plane that was used for short haul international flights, with a First Class section, though for this (domestic) flight it seemed to be one-class. We got first row seats, but other passengers came up to that section once the flight commenced. Food consisted of a small, basic, foil-wrapped sandwich, and a variety of drinks (including beer). I did leave a hat in the upper baggage bin (my fault). Tried to contact airline's lost and found department but gave up after agent kept asking if I wanted to cancel the ticket for the flight that had already taken place. Phone service can be very uneven.

TAM Airlines customer review :  15 September 2011 by E Torre   (Brazil)

I've been living in Brazil for 5 years and frequently fly TAM almost weekly. Their frequent-flyer program customer service is really poor and their flights are usually delayed. The Economy seats are very narrow and the meals are low quality. The staff are nice and educated and the aeroplanes clean.

TAM Airlines customer review :  12 September 2011 by Philip Lee   (Singapore)

GRU-GIG return. On the first flight the aircraft was new, return flight aircraft looked old but both had comfortable seating and plenty legroom. FA's on 1st flight were ok, return flight from GIG, one of the FA's was friendly and smiled a lot. Nice selection of drinks on this short hop. Overall a good airline to fly with no delays or complaints.

TAM Airlines customer review :  8 September 2011 by Duncan Anderson   (UK)

LHR-GIG return. Airplane, cabin, staff and service all good. AVOD ok but not great. Poor quality screen outbound. I also have a problem with touchscreen only systems, as I always seem to sit in front of someone who jabs at it. My problem was on the return leg departing Rio at 00.35 and arriving into London late afternoon. By the time food or drink came to the back of Economy it was well into the flight and most were asleep. Breakfast was then served around 15.30 BST. A long gap between meals and everyone was awake well before this.

TAM Airlines customer review :  1 September 2011 by F Epple   (Germany)

GRU-GIG-MCX-GRU. On time and with friendly, competent crew. English now is spoken on all flights, snack and drinks served during the flight are okay.

TAM Airlines customer review :  31 August 2011 by J Drewny   (Poland)

FRA-GIG-EZE on A330 in Business Class. Priority boarding for both flights. The plane is brand new, as well as their seats. Business Class product is comfortable. Crew attentive and polite. Long-haul product on GIG-EZE 3 hr flight.

TAM Airlines customer review :  23 August 2011 by J Teixeira   (Belgium)

GRU-FOR. Purchased 2 comfort seat. With a son standing 6'5", and considering the tight seat pitch I thought this was a good deal. Arrived at the airport early and boarded a full flight to find one of the seats was not a "comfort seat". I complained to the cabin crew, they asked the flight dispatcher to come onboard who explained the flight was full and it had been a mistake to sell me that seat as a comfort seat and I would be reimbursed on arrival. Upon arrival, I was sent from one counter to another, and after a lot of problems was told I had to contact the airline in writing.

TAM Airlines customer review :  29 July 2011 by Johan Nilsson   (Sweden)

Seat reservation were cancelled on both trips. Small spaced seats. Delayed luggage for my friend (2-3 months). Small meals. You will get what you pay for.

TAM Airlines customer review :  28 July 2011 by D Reid   (UK)

London-Sao Paulo with Tam and was fairly impressed with the service and the inflight entertainment. The hosts/hostesses were very friendly and they served a hot breakfast.

TAM Airlines customer review :  9 July 2011 by P Berner   (USA)

I flow TAM frequently both within Brazil and overseas. They have an extremely modern fleet, excellent service and attention to details. The planes are immaculate and I have never experienced any problems with lost or misplaced luggage. A class operation as far as I am concerned.

TAM Airlines customer review :  8 July 2011 by D Lemay   (Canada)

I flew TAM from Sao Paulo-Bogota in Executive Class. It took 2 hrs after take off to receive something to drink/eat and there are only 12 seats in Executive class in an Airbus 320 for a 6 hr flight. Only drinks available was wine, beer or Whisky, nothing else. You had to choose the food , desert, drink all at the same time. I fly Business Class a lot and I could not really understand this.

TAM Airlines customer review :  1 July 2011 by M Jackson   (UK)

Flew TAM from SCL-LHR and back to BUE via GRU, planes were all very modern, cabin crew as good as you can hope for in Economy Class and the overall experience was a lot better than the same flight on BA or Aerolineas. Only complaint would be that the seats in Economy are very very narrow compared to other airlines and the food on the flight from GRU-LHR was absolutely terrible.