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TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports



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TAM Airlines Customer review :  3 July 2012 by Helen Flores    (Brasil)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

POA-GRU-LHR Tam are getting worse. Nowadays, they don't even offer simple sandwiches on short flights, just biscuits and sometimes a bit of cheese! Breakfast on the international flight is always horrible. The choice is between eggs and a bread roll and butter or a sandwich and bread roll with butter. What does one do with so much bread and butter without jam or cheese for breakfast? If you are vegetarian, dinner is less than delightful! Be prepared for pasta which that is always glued together and dry. The meat dishes are marginally better. I fly quite regularly between POA and LHR via GIG or GRU. Food has become the major issue apart from the poor leg room in Economy. Staff are generally quite helpful and are trained to tell you to 'Talk to the President' about all problems and those people can be down right rude! Recently, they have started charging between 180-220k miles each way for an upgrade and keep offering tickets for 40-50k miles upgrades which don't exist. In my opinion, anyone who wants a bit more comfort should not bother with them. I prefer putting up with rude flight attendants from BA and purchasing a Premium Economy ticket rather than this mess with Tam. And finally, when you travel LHR-GRU-POA, be prepared that your luggage does not arrive at the same time that you do in POA! Out of 20 flights in the past 36 months, my luggage was 'lost' 5 times and arrived on average between 48 and 96 hours later. No compensation offered.



TAM Airlines Customer review :  2 July 2012 by Baydon Merry    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have recently travelled to Brazil from the UK. I took a total of 6 flights including 2 international and 4 domestic flights, all with TAM. I found the staff to be unhelpful, the airline food was terrible (relative to other airlines), the planes were dirty and the entertainment choice was very limited. I have flown with many airlines and found this company provided the worst conditions I have experienced.



TAM Airlines Customer review :  25 June 2012 by A T Silva    (Brazil)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-GIG on June 16. Plane was an extremely old and shabby 767-300. Business seats completely outdated, 1970-style. No "cocoons" at all. Crew was attentive but food was just acceptable, without any special charm. No in-flight entertainment at all. Quite a disappointing experience, in contrast with the GIG-JFK leg on June 3 (on a comfortable A-330).



TAM Airlines Customer review :  8 June 2012 by Deborah Da Silva    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Non-stop Airbus A330 from New York to Sao Paulo. I had an aisle seat and I found the flight attendants to be very polite and patient. The movies on the flight were good, the headphones were horrible and I was glad to have brought mine. The leg room was good as I was in an Aisle seat but the folks in the middle seats looked crammed in. The food was okay, it was like a traditionally Brazilian "fast food" type of dish. The flight attendants are great about refilling drinks and do not complain about it. The bathrooms were generally clean, and towards the end of the flight of course became dirty but did not run out of toilet paper or soap.



TAM Airlines Customer review :  30 May 2012 by M Boynton    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-GRU-EZE, EZE-GRU-JFK. I was pleasantly surprised. The first leg of my trip from New York to Sao Paulo was on a nicely kept A330 for the 9.5 hour flight. Flight attendants were friendly and spoke decent English/Spanish in addition to their native Portuguese. Seats were comfortable and had lots of leg room, and the AVOD was great. The meals weren't anything special, but they were ok. The flight from Sao Paulo to Buenos Aires was on an old but well kept A320. Nothing special about this flight, good or bad. My return from EZE to GRU was on a A321, which had minimal leg room. Again the attendants were friendly and the drinks and food weren't bad. The second long haul leg from GRU to JFK was just as good as the trip down. TAM is miles ahead of any US carrier that flies to South America. The only downside to TAM is having to connect in GRU, which is one of the worst airports I've ever been in. Overall, highly recommended.



TAM Airlines Customer review :  16 May 2012 by B Schneider    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Sao Paulo. Arrived at the airport 2 hours early, there were only 3 people in the business class queue, check-in was very fast. Onboard Boeing 777, offered champagne and orange juice, then brought 2 bowls with 2 different kinds of cheese. I had 2 meals during the flight, dinner and breakfast, the food was good, nothing special. A good experience, flight attendants were polite and elegant, the aircraft was immaculate.



TAM Airlines Customer review :  16 May 2012 by J Hopkins    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First Class GRU-EZE A330: I transferred at GRU and was escorted from the fluorescent lit and well worn lounge at GRU to the aircraft, I was expecting something special for the almost 3 hour international flight. Initial introductions and menu distribution coincided with juice or water in real glass, but no amenity kit. Although my breakfast order from the 2 main courses was taken, as well as my request for an after takeoff drink, this turned out to be a joke. The meal was inedible, came directly from business, both courses were then presented despite my order and no after takeoff drink ever arrived. There was no other service and call bells went unanswered. The cabin is well by its sell by date, grubby and although the seat is lie flat, it otherwise has basic function and more comfortable when not in full recline. AVOD was ok but the screen and tint/brightness made it uncomfortable to watch. To put things in context, US domestic carrier first is appalling but superior.



TAM Airlines Customer review :  22 April 2012 by P Hortle    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew A330 from Sao Paulo to Rio. Plane was onward to France. Plane was delayed 3 hours. There were no seats available while waiting for the flight, it was extremely hot, so the terminal experience was not good. Getting on this plane was wonderful after the cramped conditions onboard two Emirates flights. 2x4x2 seating configuration gave comfortable seating and much appreciated leg room. The plane was clean, staff were friendly and attentive. At last we could all get some sleep.



TAM Airlines Customer review :  18 April 2012 by Alan Spencer    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-GRU-POA roundtrip. Provider was Continental for the 4 legs of the trip. Trip was mostly good. Tam providing the usual problems. For the second time they lost the full ticket configuration and forced me to pay for excess baggage and carry bags in GRU. Amazing that they cannot do such a simple thing like hold on to their records!



TAM Airlines Customer review :  20 March 2012 by Andres Szanto    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-GIG-EZE, EZE-GRU-JFK. The seats are the best part, quite comfortable and can be used as fully extended beds. Food was ok, but not memorable. Staff service was not good, poor English, little motivation and less dedication to work. Lots of room for improvement.



TAM Airlines Customer review :  20 March 2012 by M Souza    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Sao Paulo-Madrid. London-Sao Paulo: Brand new 777, very clean. Seat configuration 3-4-3 in main cabin is uncomfortable. Flight attendants were very polite and helpful. Food was OK, nothing special. Sao Paulo-Madrid: Sao Paulo airport is very crowded, I queued 40 minutes to check-in. Airbus A330, not so new, clean. Flight attendants were OK, most don't speak Spanish. Entertainment system only had two movies in Spanish.



TAM Airlines Customer review :  15 March 2012 by J Bastos    (Brazil)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGH-SJP. Sad to see how standards have deteriorated lately. Check-in was convenient, boarding on time. Seats on the A319 were so thin and hard that I was happy the flight was short. Crew were correct, nothing special. Take off 20 minutes late but not TAM's fault. Typical full cost low service airline.



TAM Airlines Customer review :  12 March 2012 by Rogerio Almeida    (Brazil)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very poor leg room, seats not reclining correctly or broken. Bad or no food. Delays. Staff in general are friendly. The low level of service is a standard here in Brazil. Depending on flight, there is some entertainment system however no headsets are provided.



TAM Airlines Customer review :  28 February 2012 by Jason Burnie    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-GIG on A330. Outbound departure on time. Pre-departure drink, although just water, was provided. Amenities kit given. FA were professional and polite and attentive to call bells. Legroom and seat width were at par to other European carriers' long haul aircraft's. Entertainment system was ok, better than nothing. Food presentation looked cheap and the quality was somewhat only for filling up your stomach. Inbound pretty much the same experience, food slightly more edible. Baggage on the carousel in good time both ways.



TAM Airlines Customer review :  22 February 2012 by D Chan    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EZE-GRU on A320. Star Alliance Gold flying business class. It took 30 mins to complete check-in process. No priority queue for security and immigration. No priority boarding for Star Gold and business class passengers. Flight departed 20 mins late without explanation. Combined drink and meal service began 1 hour after take off and service was very slow. The meal was okay and quantity sufficient. Pillow and blanket provided. Cabin was somewhat worn but otherwise clean and everything working. No IFE though. FA did not come around again for the remainder of the flight. FA spoke very limited English. On arrival, checked baggage delivery was very slow and my priority tagged bags did not come off first. Overall, a below average flight.






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