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TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports



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TAM Airlines Customer review :  15 November 2012 by Miguel Rosendorff    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Poor service. Additional drinks also during the meals you will get them only at request. Flight attendants were not offering any service. In the bathrooms only the most essential articles are available.



TAM Airlines Customer review :  14 November 2012 by Kevin Donegan    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-GRU-BSB. BSB-GRU-FRA-TXL (last segment on LH). Generally a good experience. Madrid to Sao Paulo on A330, clean, seat comfort average. On-board service good, but old LCD screens on the IFE leave a lot to be desired. Sao Paulo to Frankfurt was on a B777 in a 3-4-3 configuration, which I thought would be very tight because of other customer comments here but are actually fine, and I am a fairly big guy. Seat recline very comfortable for Economy class, and IFE was above average. A321s on BSB-GRU segments were clean and pleasant. All flights on time. Transfers at Sao Paulo are confusing but I recommend a minimum 2-hour connection arriving in Sao Paulo if you are connecting to an onward flight, because of delays at immigration, baggage pickup and drop off, and a confusing airport (on first visit). Several colleagues missed connecting flights in Sao Paulo arriving on AF and KLM with a 90-minute connection and had to spend the night. Language skills at the airport are poor if you don't speak Portuguese. Two TAM airline staff in Sao Paulo insisted they could not check me in and issue a boarding pass for my LH connection in Europe, even though the whole trip was on a TAM ticket. I was later able to do this at the TAM automated machines in Sao Paulo.



TAM Airlines Customer review :  18 September 2012 by A Hijmans    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Salvador–Brasília–Belém. TAM changed my onward flight, which meant a 6 hour layover in Brasília. However, they offered me a meal voucher out of their own accord, which made up for the inconvenience. Flights on time and uneventful.



TAM Airlines Customer review :  4 September 2012 by T Souza    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brasilia - Paris with a stop in Sao Paulo. The staff on check in counter in Brasilia was helpful and polite, very fast check in. From Brasilia to Sao Paulo we travel on a brand new Airbus A321, it was OK, nothing special. From Sao Paulo to Paris we flew an old Airbus A330, many individual monitors were not working. The food was good, flight attendants were helpful and polite but they were sad.



TAM Airlines Customer review :  4 September 2012 by Hugo Procopio    (Brazil)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Brasilia via Sao Paulo. I had a pleasant surprise with this flight, I had not a good experience 20 days ago with TAM on the leg Sao Paulo - Paris, but this one was excellent, brand new Boeing 777 with a good entertainment system, 3 options of meal to dinner and 2 options to breakfast, the food was great. Flight attendants were OK.



TAM Airlines Customer review :  4 September 2012 by M Da Silva    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Santiago to Sao Paulo on TAM business and I found the service standard very poor. Boarding at the gate was chaotic and business and first class passengers were kept waiting at the gate for more than 30 mins. Business class staff seemed uninterested, no after take off drinks offered. The first drink we received was with our lunch which was delivered on one single tray. I found the service standard of the this flight below other companies' business class services and a little smile from the crew will go a long way. The business class seats (this was a Boeing 777 aircraft) were uncomfortable and with a need for new covers - they look worn out. I would not recommend the airline for international flights.



TAM Airlines Customer review :  29 August 2012 by P Laville    (Brazil)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Watch out for C class fares. Between Brazil and Argentina, TAM sells Business class fares on planes not offering this service. If you get lucky enough to connect out of Rio or S.P you will be offered on the Brazilian leg of your flight to pay an extra BRL30.00 for a bulkhead or exit row seat, even if you paid C class fare for the whole portion of your trip. The Business class product is outdated, with an old seat design and odd ergonomics as well as a very basic video system. Staff is doing the bare minimum.



TAM Airlines Customer review :  22 August 2012 by L Fob    (Italy)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan to Buenos Aires for the second time in this month. Arrived at the airport, checked in, and ground agents never told me the flight was delayed. I spoke with a lady who told me that she knew it before checking in. I could have called and change my ticket. Crew only spoke Portuguese, no English. Very poor service. Landed in Sao Paulo and connecting to a flight that would take me to Buenos Aires. Impossible. Flight cancelled. Agents said we would be taken to a hotel because other flights were full. I asked an agent who spoke Italian, a ground agent, who made me fly with GOL airlines and land in a small city airport in Buenos Aires. Will ask my company to change my return. Not flying a Brazilian airline anymore.



TAM Airlines Customer review :  15 August 2012 by I Giese    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

No German speaking FA's even in Business. For a 12 hour flight FRA-GRU the food portions are far too small. FA's don't help a passenger flying with 2 toddlers. The seating is not acceptable with the 3-4-3 layout. Much too narrow. The movies I had already seen in February. The only good thing is the staff in FRA. The rest you can forget. If LH catches up with the entertainment system in the old 747 it is my choice in the future for direct flights if the price is right.



TAM Airlines Customer review :  15 August 2012 by N Pearson    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sao Paolo to New York/JFK on TAM JJ 8080. Paid for extra-legroom "comfort seats" for myself and travel companion. Flight was oversold and those seats were not available, so was downgraded to regular coach where we had broken seats. We were promised a refund of the comfort seat fee, but no refund has come through despite numerous calls.



TAM Airlines Customer review :  15 August 2012 by Guilherme Silva    (Brazil)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good meal on a regular 1 hour flight. Cabin members very polite and nicely dressed. Legroom is okay. Aircraft is regular, not brand new. More expensive then other companies.



TAM Airlines Customer review :  15 August 2012 by S King    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FOR-GRU-FOR. One-class cabin. We were booked biz and first class on other legs of the trip, but were in economy on TAM so would have had to pay extra if we wanted exit row seats. Food consisted of a foil- wrapped hot ham and cheese sandwich (on shorter flights you may get just chips and cookies). Seats were fairly small, but standard for airlines these days.



TAM Airlines Customer review :  8 August 2012 by J Bacallado    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EZE-ASU-EZE, same day business trip. Outbound delayed due to weather. We were informed at all times. Check in fast and easy. Boarding organized. Once on board nice crew, very polite and attentive. Snack both ways, with drinks on a 2hr flight. Seats comfortable for an A320. Will fly them again.



TAM Airlines Customer review :  1 August 2012 by Rafael B Vieira    (Brazil)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CNF-GRU-LHR-GIG-CNF in business in July. For the most part an OK experience. Check in was fine and quick. Seats comfortable, more shell shaped than lie flat, I was able to sleep for a few hours on both legs. Service was courteous. Outbound flights on time but lounge at GRU way to small. Return flight had a one hour delay on the GIG-CNF leg. Food OK but nothing special and IFE screen big and easy to use but limited selection. Priority tag on bags meant nothing on last leg. My bag was one of the last ones to be delivered. My main gripe is that even if booked in C you end up flying Y in domestic sectors.



TAM Airlines Customer review :  26 July 2012 by A Ferguson    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-GRU First Class July 16th 2012. Extremely friendly check in staff at Madrid Barajas was a good start. Lounge is a shared one for multiple airlines and a bit downbeat. First Class passengers can board early and if so are provided with quality drinks and tasty snacks. Plane was fully boarded 30 minutes before departure despite being 100% full and departed 20 mins early. Delicious light, healthy meal and slept for over 6 hours. Early departure ensured we were the first plane to land early morning at 04.30 in GRU allowing me to beat the dreaded immigration queues and be downtown by 05.45. Return flight next day was equally good and First lounge a haven from the horrors of GRU. Plan was at remote stand and was driven to the plane as the lone F passenger. Excellent Brazilian dishes on board in addition to a really good, top quality wine selection. AVOD was ok . Slept comfortably for 7 hours. Overall great crew and ground staff that make a real difference. Will fly TAM again whenever I get the chance.



TAM Airlines Customer review :  17 July 2012 by Matthias Slabbinck    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew GRU-FRA after having flown FRA-GRU with Lufthansa on an old 747 with only one overhead screen. Perhaps my flight down to Brazil with LH was so bad, but I was pleasantly surprised by the service TAM offered in Economy on their 777. Wonderful entertainment system with AVOD. Choice of menu's and free alcoholic drinks. Granted, their knowledge of English was limited, but that should only be a problem for monoculture passengers. A few words of Portuguese did miracles.





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