TAM AIRLINES  Customer Reviews and Passenger Trip Reports

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TAM AIRLINES customer review :  30 September 2009 by P Silva   (Brazil)

JFK-GRU-JFK Economy A330. Tam was a good option for my trip. Good meals, leg room, IFE could be improved. Friendly and professional FA. Plane and toilets were clean.

TAM AIRLINES customer review :  19 September 2009 by R Lord   (UK)

Excellent, very helpful, friendly etc. They helped us out at the last minute after Delta airlines had stranded us. I have to admit that I had never heard of TAM prior to searching JFK for a means of alternative flights to Argentina but I am glad I found them and I feel they deserve commendation.

TAM AIRLINES customer review :  18 September 2009 by E Simeone   (Belgium)

GRU-MVD-GRU. Very good service, clean planes, well mannered staff ground and onboard and seats are comfy on small Airbus in C class? Blanket and good cushions? Even toiletries were a smart detail!

TAM AIRLINES customer review :  15 September 2009 by S Koenig   (Brazil)

FOR-BEL roundtrip domestic flight. New A320 on the way up, older model on the way back. We managed to get emergency row seats both ways, which gave us lots and lots of leg room, though with the disadvantage that the seats did not recline. Service was okay. Only food service on this short flight was the standard hot cheese-ham sandwich, but that's pretty standard on most of the airline's domestic flights now. Beer was complimentary, though the nly brand they had was the very weak Sol made by Kaiser.

TAM AIRLINES customer review :  8 September 2009 by Mike Penfold   (UK)

Heathrow to Brazil business class, also took 9 internal flights. Standard of food was good but entertainment only reasonable. Seats are fixed into a cradle and you can nearly lay flat, I managed to sleep 9 hours on both international flights. All our internal flights were booked in Economy but we were upgraded to Business where there was a business class, and at least one of the stewards spoke very good english.

TAM AIRLINES customer review :  2 September 2009 by Carlos Araujo   (Brazil)

Buenos to Sao Paulo/Guarulhos oin business class and service and food were very good. A 30-200 with same seats used for intercontinental routes, less than 50% full. They served us lunch with separate trays for desserts. They do not serve champagne in this kind of flight (within South America) but white / red wines were good and flight attendants keep refilling glasse.

TAM AIRLINES customer review :  8 August 2009 by C Gotsch   (UK)

LHR-GRU in Economy. Long queue at check-in dealt with efficiently. Check-in staff friendly and helpful. Seat pitch and width all right. Onboard service very friendly. I had requested VGML, reconfirmed by check-in staff at LHR but my name did not appear on 'the list'. Fortunately PAs check special meal requests before serving, so they were able to deal with the problem and managed to get me my VGML for both dinner and breakfast.

TAM AIRLINES customer review :  18 July 2009 by R Figueiredo   (Brazil)

GRU-FRA. 2 hours delayed with no information why. For this is the downgrade. Food and IFE ok. Seats in the Boeing 777, 3x4x3 not wide enough because of this layout.

TAM AIRLINES customer review :  17 July 2009 : by Jonathan McMillan   (Australia)

GRU-LHR, comfortable flight which left on time. Crew friendly and personal - service was exceptional. Good choice of food, and aircraft was brand new. Entertainment was fine and variety of music incredible. The weak point was that they did not have some of the wines they had on offer on the menu.

TAM AIRLINES customer review :  15 July 2009 : by Frank Epple   (Germany)

EZE-GRU and CGR-GRU. A good experience with this company. EZE-GRU was late (about 60 min) due to late arrival of incoming flight but ground staff informed us accordingly. On all flights, two drink and one snack service.! Knowledge of English among TAM staff has increased significantly over the last two years.

TAM AIRLINES customer review :  14 July 2009 : by Alan Mosley

After extremely poor international flights with Iberia (LHR-MAD-GRU), all our internal Brazilian flights (8 in 2 weeks) with TAM were a dream. Aircraft looked brand new, staff were courteous and professional, free snacks and drinks on every flight. And every single flight left on time, or even early. On a couple of our longer connection-waits, watched them routinely turn round arriving planes in less than 30'. Budget airlines would be envious of such efficiency!

TAM AIRLINES customer review :  10 June 2009 : by N Hathaway

GRU-IGU-MAO-BSB-GIG on TAM. All flights punctual, mainly A320 except to MAO on A330 - very new plane, IFE to rival some longhaul transatlantic carriers, free alcohol and 2 servings of snacks. Turnaround/transfer experience in BSB exceptional at peak commuter evening slot. Most cabin crew spoke sufficient English to speak politely to us and serve food and drinks well. Check in kiosks at GRU are efficient and mean there are no queues - quite why they aren't available at any other airport is strange, especially IGU where check-in is so chaotic that our tour guide actually went behind the check in and started loading bags onto the belt himself! Definitely carrier of choice within Brazil.

TAM AIRLINES customer review :  22 April 2009 : by M Rapp

FRA-GRU-LIM and return in Business. Long-haul flights in new B777 aircraft were excellent: nice cabin ambience with comfortable seats. Welcome champagne with warm nuts and everything (menu, headphones, magazines, menus, amenity kit) is handed out to you before takeoff. The flight attendants take your menu choices then. After take off, the service is run according to what you ordered and quite quick and efficient. IFE is user friendly but with only small number of options. A water bottle is given after dinner and you are asked if you would like to be woken up for breakfast. Had a good sleep and arrived relaxed. Lounge in Sao Paulo ok, but very small. Flight to Lima in old A320 but nevertheless comfortable. Service very slow due to serving everybody individually. Very nice flight attendants, but partly significant lack of english. All in all a very good quality product with room for improvement regarding professionalism.

TAM AIRLINES customer review :  14 April 2009 : by Holger Giese

GRU-FRA. I downgrade them a little bit because again we were in the last aisle to get service and we could not choose what we want to eat. They also have problems with the hot towels. This was flight number 4 in 3 months and you never know if you get a hot or cold towel. Some part is hot the other is cold. But overall we are satisfied with TAM, because if the 777 is empty in ECO and you have a 3 seater for 2 adults it's nice to fly. If it's full my ranking would be much below. IFE is ok for me. It is a little bit irritating when you check the the flight information because the only thing that works is the map and the data about speed, altitude and distance. FA's friendly and again no language problem.

TAM AIRLINES customer review :  8 April 2009 : by N Soderman

I have flown TAM twice recently from Europe (LHR) to Buenos Aires (EZE) via Brazil. Both times I have gone with my boy, an infant the first time and a child with a seat of his own the second time. Good experience, one of the most direct ways of going from Europe to Buenos Aires at a good price (1100 GBP for an adult fare plus child fare booked 2-3 weeks before departure), good food, nice staff, nice planes, comfortable also in economy. One problem (not TAM fault) was the long walks at GRU airport. Then again, travelling with a little one gets you past the queues. Besides, the first time they had buggies you could borrow if you had checked yours in. The second time I assumed they would have buggies and checked it in, but it turned out they did not have buggies. On the return flight that second time I requested a buggy as soon as I stepped out of the plane when connecting in Sao Paolo. They misunderstood and ended up going to get the one I had checked through all the way back to LHR! When they came back with my own one I explained that I thought I would be using one of theirs. They said they haven't got any. Another problem concerns the slight communication problems- I speak English and Spanish and tried speaking Portuguese, but the staff thought for some reason that I understood what they were saying in Portuguese. Also, the first time we flew out there were two seats on the sides, aisle and window so requested this the second time when I called reservations. Was told we can only have aisle plus middle seat. Check-in gave us better places - the requested aisle and window! On the return that second time it was perfect, lots of seats available so could spread out and got three seats, window, middle and aisle, to ourselves. Plus a promise from a member of staff to keep a dinner for the kid who went to sleep as soon as we took off. No- despite what probably sounds like a bunch of complaints, both times were very good, very nice experience, happy to recommend and to fly again.

TAM AIRLINES customer review :  6 April 2009 : by Holger Giese

FRA-GRU in Economy. Cabin was not full. Food ok with 3 options when you are in front of the cabin. Drinks can be offered more times. IFE is not bad but not all movies are available in german. Aircraft and toilets were clean. TAM is still the best choice if you want to fly directly to Brazil from FRA.