TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports

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TAM Airlines 3-Star Airline Ranking

TAM Airlines First and Business Class Lounge Reviews

TAM Airlines Passenger Trip Reviews

TAM Airlines Economy class seat reviews

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TAM Airlines Business class seat reviews

Airline Reviews

Airline Seat Reviews

Airport Reviews

London-Sao Paulo-Madrid. London-Sao Paulo: Brand new 777, very clean. Seat configuration 3-4-3 in main cabin is uncomfortable. Flight attendants were very polite and helpful. Food was OK, nothing special. Sao Paulo-Madrid: Sao Paulo airport is very crowded, I queued 40 minutes to check-in. Airbus A330, not so new, clean. Flight attendants were OK, most don't speak Spanish. Entertainment system only had two movies in Spanish.

CGH-SJP. Sad to see how standards have deteriorated lately. Check-in was convenient, boarding on time. Seats on the A319 were so thin and hard that I was happy the flight was short. Crew were correct, nothing special. Take off 20 minutes late but not TAM's fault. Typical full cost low service airline.

Very poor leg room, seats not reclining correctly or broken. Bad or no food. Delays. Staff in general are friendly. The low level of service is a standard here in Brazil. Depending on flight, there is some entertainment system however no headsets are provided.

LHR-GIG on A330. Outbound departure on time. Pre-departure drink, although just water, was provided. Amenities kit given. FA were professional and polite and attentive to call bells. Legroom and seat width were at par to other European carriers' long haul aircraft's. Entertainment system was ok, better than nothing. Food presentation looked cheap and the quality was somewhat only for filling up your stomach. Inbound pretty much the same experience, food slightly more edible. Baggage on the carousel in good time both ways.

EZE-GRU on A320. Star Alliance Gold flying business class. It took 30 mins to complete check-in process. No priority queue for security and immigration. No priority boarding for Star Gold and business class passengers. Flight departed 20 mins late without explanation. Combined drink and meal service began 1 hour after take off and service was very slow. The meal was okay and quantity sufficient. Pillow and blanket provided. Cabin was somewhat worn but otherwise clean and everything working. No IFE though. FA did not come around again for the remainder of the flight. FA spoke very limited English. On arrival, checked baggage delivery was very slow and my priority tagged bags did not come off first. Overall, a below average flight.

London Heathrow to Santiago Chile. Very little leg room, seats rock hard. Cabin crew were down right apathetic if not rude, I speak good Spanish and would have thought at least Spanish speaking cabin crew, they only spoke Brazilian. The safety video was in Brazilian and aimed at kids, it was in other languages but the sound was so bad. Mobiles were not switched off on take off and landing, cabin crew did not check everyone was strapped in. The worst airline I have come across.

JFK-GRU on B777 business class. In GRU, the VIP lounge is well used, and only has 3 bathrooms which is insufficient, causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude, impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.

JFK-GIG-GRU-JFK. I checked in through business class check-in entitled to star alliance gold member, however it still took me more than 15 min just waiting for check-in. Boarding was messy with no particular order. Seat was tiny and recline as bad as US airlines. Attendants hardly understand English and the seat monitor was tiny with very limited channels. Return trip even worse even though it was same old A330. Other than good value I would not fly with them.

GRU-NAT roundtrip, with connection at GIG in return leg. Planes were A320, poor legroom already default for this airline. No onboard entertainment on both GRU-NAT (almost a 4-hour flight) and NAT-GIG (3 hour-flight) routes. No announcements in English, except in GIG-GRU leg. Free drinks and snacks, despite the low-cost service level.

JFK–GIG–MAO–MIA in J class. Seats are outdated, ground service poor and the domestic leg was awful. JFK to GIG on an A330 with a seat they call lie flat but actually is a sort of recliner where the backrest slides down but remains curved. Staff friendly, food ok, wine choices inspired and champagne a nice touch. Returning, check-in at Manaus took over half an hour (only two agents on duty for a full 767) and another half an hour for security where there was no fast track. There was no lounge but after an hour standing in line it was close to boarding anyway. The 767 from Manaus has old-style recliners and ancient main screen IFE which is irritating if trying to read. There is no menu, lunch arrived two hours after a 2pm departure and was awful. The four hour flight from Rio to Manaus is on a run down A320, cattle class throughout, with poor seat pitch.

São Paulo GRU to Porto Alegre domestic flight. Delayed 1.5 hrs due unpredicted maintenance. The plane was replaced by a smaller model that did not have many reserved seats, mine included. Was seated in vacant seat without a problem. Staff were nice and helpful. Snack of mixed nuts with premium quality beer, soda or juice. Little for a lunchtime flight. I was pleased, but not amazed - still much better than most Brazilian carriers. Flight arrived with one hour delay.

Flew from Rio back to London Dec 2011. Aircraft was the A330, which was spotless and staff could not be faulted, they were in attendance for the whole duration. Drinks rounds were common place, sweets, hot towels offered. Only down side, is the cattle barn they call a terminal in Rio!

I am from Brazil, and live in the UK, so use TAM almost every year. Although the service is reasonable, there is always something to be desired. I book my flights well in advance, leaving enough time for connections, usually closer to the time they simply change the times, making the connections rather challenging. In the last episode, TAM changed the flight times in such a way that it left me with under 2 hours to connect. Anyone who has been to Brazil before will know that this is impractical as you need to go through immigration at the first international airport you land before proceeding to the domestic connection. We were stuck in long queues at immigration, and long queues at the check-in desk to board the connection flight. TAM did absolutely nothing to prioritise us, knowing we would be late. In fact, TAM simply told us to remain in the queue, and, believe me, everyone from that flight which needed to catch the onward flight "conveniently" missed the flight. We were then accommodated to the next flight, which had a stop-over on the way, and we left inside the aircraft parked by the gates for over two hours! In summary, what was meant to be a very smooth flight turned out to be a nightmare, with a total delay of 2.5 hours. Not great when you have toddlers with you!

I flew on an Airbus A321 from Brasilia to Fortaleza, the aircraft is pretty good, the space is fair but small. We all had power outlets on our seats, and could use our mobiles in cruise flight. The food they gave us was a gilled cheese. The entertainment was good, not great, because we had shared TV's. The "reclining" seats were comfortable, and the crew was kind.

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