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TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports



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TAM Airlines Customer review :  25 April 2013 by Fridd Sch    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-GRU/GIG-FRA. Economy class. Window seated both ways. Overnight. Ground staff were ok. Attendants on board were ok. Staff very helpful until the start. Later during the flight the food was rushed, because there of some turbulence during the first hour. Quality of the food was better on the way to Brazil, than on the way back. Later light was dimmed. The movie selection was good. As I am 1.84m, I always have problems with my seating and so on. It was not enough for me, given the fact that both ways my neighbours were sleeping, so there was no easy way out. Baggage arrived fine both ways.



TAM Airlines Customer review :  25 March 2013 by A Dron    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow-Sao Paulo return. Overnight flights both ways. Boarding efficient at both ends. Boeing 777 with 10-abreast economy cabin, which felt cramped. Legroom just about bearable - I'm 1.82m and my knees were touching the magazine pocket of the seat in front (pocket seemed to jut out considerably, which had noticeably detrimental effect on legroom). Meals served soon after take-off on both flights and were quite skimpy, but perhaps no bad thing so late at night. Cabin crew retired to galley after meal service and were not obvious until breakfast. Variety on IFE was limited but there were some reasonably modern films that passed the time. In all, a very average (and somewhat tedious) 11-hour flight.



TAM Airlines Customer review :  15 March 2013 by S Koenig    (Brazil)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FOR-GIG-FOR, all in economy class, (A320). Seating cramped, but no worse than most economy class seats these days. The snack served each way on this 3.5 hour flight was perhaps the most environmentally unfriendly food service I've seen: a large, plastic tray, wrapped in plastic, containing a very small packet of a couple of small crackers, another packet (plastic wrapped) with a small cake, and a small toil-wrapped cube of cheese). Much more plastic than used to be used when the airline served hot foil-wrapped ham and cheese sandwiches. A child became ill on the flight, when we landed, people started to disembark, then were told to re-board the plane, until a health official came on board. In-flight entertainment consisted of overhead monitors every few rows, with volume that could be heard by almost no one. Flight back was less eventful. Just the same plastic-enclosed snack.



TAM Airlines Customer review :  22 February 2013 by M Pires    (Brazil)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EZE-GRU. Business passengers have access to the AeropuertosVipClub lounge at EZE. The place was full and hot, so much that I had to ask the receptionist to turn on the Air Conditioning. Snacks and drinks available, but only basic stuff. No chance to feel spoiled there. Didn't hear the boarding announcement and we were the last passengers to board, after the final call - though not late really. FAs were distant and did not connect to the passengers - at least to us. The lady was so busy taking care of a passenger with a physical condition that didn't bother to pay attention to us. Got the impression that we were a burden to them, not welcomed at all and, certainly, not better than when traveling Economy. Good airplane (A330) though very old (PT- MVC). Seats (5H,5K) more than adequate since that plane has a long haul configuration and our trip took no longer that 3.5hours.



TAM Airlines Customer review :  20 February 2013 by C Gray    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LHR-GIG and GIG-GRU-LHR outbound, A330 flight was on time which was good start. No drinks before dinner and we only got our drinks towards the end of our meal, its quicker to find cabin crew than use the call bell as they just don't bother to answer. The crew were not busy as I could see them talking and laughing in the galley. Entertainment is great if you only want to watch films that are a few years old nothing that recent to see. Inbound GIG-GRU internal flights on not bad, 50 mins flight with drinks and snacks, then GRU-LHR on a 777 same as way out no drinks before dinner and crew quite slow for service. Hope not to use them again.



TAM Airlines Customer review :  14 February 2013 by J Scheier    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business FRA-GRU-FRA on 777. Positive: Large amenity kit, smooth check in. Average: The entertainment programme and the seat comfort with lie flat seats in a 2-3-2 config. Negative: Worst service I've experienced - on both flights. Staff seemed to avoid as many walks as possible through the cabin to check if passengers were in need of anything. The 4 course meal is served all together on one tray at the same time! Every little extra, that other airlines' attendants offer by themselves, had to be actively ordered: Coffee and digestives after meal, the bottle of water for the night, the hot breakfast. They provide 3 hot breakfast options in the menu, but you only receive it when you specifically ask for it. Bathroom was filthy in the morning. Paper and cups were not refilled. The "VIP" lounge at GRU airport is a nightmare. There's a piano man playing for the guests. Well, at least he had got a chair to sit on. 20-25 passengers on that night were not that lucky. For the biggest airline at the largest int. airport of a major country that's simply a disgrace.



TAM Airlines Customer review :  14 February 2013 by D Borillo    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-SCL-GRU. Codeshare flights with LX. Arrived at GRU coming from ZRH with Swiss. I was a bit worried as only had 1 hour lay over. Boarding was well organized. 777-300 packed. Seats comfortable but a bit cramped as they do the 3-4-3 layout, but for a 4 hours flight was fine. Breakfast was scarce and quite disgusting, just a hot ham and cheese panini - almost inedible. On the way back they served lunch which was tasty but once again minimal portions. AVOD good with wide choice of movies in many different languages. Both flights on time and luggage made the 3 connections I had which was a plus. I would fly them again but would avoid long hauls.



TAM Airlines Customer review :  13 February 2013 by S Redfern    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cancelled BA LHR-GRU flight due to snow on the 18/01 managed to get the next available flight to Sao Paulo via Madrid. Flew BA on LHR-MAD then TAM on MAD-GRU. I was impressed with the service and comfort. The FA were very attentive and helpful. The only drawback was that the IFE was not working but we were so tired after being in airports waiting for flights/connections, etc, that we slept most of the journey. Would fly TAM again.



TAM Airlines Customer review :  1 February 2013 by Renato Navarro    (Brazil)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo - Manaus - Sao Paulo. The most absurd was the food served on this 4 hours flight, time enough for feeling hungry: a small toast, two biscuits, a square pasteurized cheese and water (or soda). The interesting fact was seeing other crew members, probably from another flight, sitting behind us and having a warm meal on a tray, with salad, entree and dessert. Strange also is to sit on a large seat that reclines a lot (very comfortable) but have no pillows. And be in a cold cabin (very cold on that flight) and have no blankets.



TAM Airlines Customer review :  24 January 2013 by Jeff Stranks    (Brazil)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew BSB-GRU-JFK and back in Business and as ever, the BSB-GRU leg is in economy because they don't have a Business section but they always charge full economy rate. Inflight domestic: choice of Coke or water. Staff are attentive but nothing brilliant. In GRU, the lounge is a joke - more people standing than sitting and not even beers were available. Boarding was via a bus and chaotic (TAM have instituted a set of categories for boarding, but more often than not it is ignored at boarding gates). GRU-JFK and back - seats are nothing great for Business class (not fully reclining) and food is at best average. Wines are good though. Flight was on time and luggage delivered quickly in JFK but not GRU.



TAM Airlines Customer review :  22 January 2013 by Raphaela Kopytowski Tafuri    (Brazil)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from São Paulo (GRU) to Paris (CDG), in April 2012. The seats were comfortable, the staff very welcoming and the food was great. There was a handful of film options, as well as many TV shows and games available. The flight was comfortable, and we arrived in Paris on time.



TAM Airlines Customer review :  14 January 2013 by P John    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York to Brazil in First. TAM's service on the ground at JFK and at Sao Paulo and Rio, when flying First at least, is one of the best anywhere. Combines Brazilian friendliness with efficiency to great effect. The food is fine, but not up to par with the best airlines, as is the entertainment. The seat is very comfortable, wide and of course flat, although the cabin could do with a little refreshing with regard to the decor, as could the tableware (yes, this is not critical). One note for competing airlines: after I sped through immigration, I waited barely 5 minutes for my luggage, which came out on a cart with a porter, who accompanied me to my car.



TAM Airlines Customer review :  7 January 2013 by P Laville    (Brazil)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mediocre Business class service between Brazil and Argentina. Outdated business class seats on the A330. Return on an older A321. No menus. No priority boarding with chaos at the gate.



TAM Airlines Customer review :  14 December 2012 by G Daly    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Rio on 7/11/12, 20.45 (A330). Return from Sao Paulo on 5/12/12 to LHR at 13.30 (B777). Excellent in LHR T1 both ways especially returning. Priority boarding both ways - very useful in Brazil. On board - comfortable space, excellent meals, decent wines. Attentive service. Good IFE. B777 is quieter then A330. Seat not great for sleeping on way out. Solved problem on return. Got a 2nd pillow, put it below feet. Slept really well. Only (small) grouses: 1. Pilots often signalled seat belts sign - and thus no cabin service or toilet access - with minor turbulence. 2. Sao Paulo TAM business lounge too small and poor choice of food. TAM is good value.



TAM Airlines Customer review :  21 November 2012 by D Graubard    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Santos Dumont (Rio) to Congonhas (Sao Paulo) on November 10th. A319 aircraft - looked very new. I was on a later flight but friendly TAM agent offered me an earlier flight as weather was rainy and sometimes they close SD airport. Got my window seat and was off. Boarding was very organized. Plane was clean and about 95% full. For a 50-minute flight you get a drink and snack box with a yummy sandwich and peanuts. Smooth flight and prompt luggage retrieval at the end. My first time with TAM and I would fly them again in a second.



TAM Airlines Customer review :  21 November 2012 by F Kaufmann    (Brazil)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-SCL yesterday 19/11/2012 Business Class. Staff speak no English, Spanish or other language spoken other than Portuguese. No Star Gold priority line on boarding. Food is a joke for a 4 hour flight, just one round of drinks and no welcome water/juice/champagne. Seats are old in a new 777-300. Very uncomfortable and are not lie flat like old style Biz seats. The only good part is that it was quite on time, arrived 15 min later in SCL. Baggage took a long 45 minutes to arrive. Overall, not worth the price I paid for a round trip in Business class.



TAM Airlines Customer review :  19 November 2012 by C Kim    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-GRU aboard the 77W. The TAM economy experience was standard with the rest of the industry - nothing exceptional nor abysmal and the well maintained aircraft really helped. Seat comfort was decent with leg space providing the typical 32 inch space that is usually found in the economy class cabin and the recline was a bit more better than most. The area TAM makes strides in is when it comes to their in-flight entertainment system, which provides a wide variation of films, TV shows, music, games, and much more! Food wise, it was just okay with the food being decent and nothing really to write home about: omelette for breakfast, as the flight commenced early morning and pasta, chicken, or beef for dinner. Service offered by the cabin crew was pleasant, but with some shortcomings as their lacked a personal touch. Moreover, as a *G member, I did feel that there was some negligence on TAMs part in demonstrating their Star Alliance membership with the absence of priority boarding service and star signage. Another drawback is the ridiculously long wait for baggage to come out due to the excessive baggage check-ins by passengers and the antiquated facilities at Guarulhos airport, which really is not TAMs fault. Overall, TAM delivered a decent product and I would consider flying them again if the price is right.





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