TAM AIRLINES  Customer Reviews and Passenger Trip Reports

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TAM AIRLINES customer review :  7 January 2010 by Rainer Hartmann   (Brazil)

Flew round-trip GRU-SCL. Outgoing flight a 777. OK in-flight entertainment. Check-in on time but flight was delayed one and a half hour waiting for some passengers from a connecting flight. This is the second time I fly TAM on this route and the second time this type of delay happens. Would be easier for company to reschedule this or the connecting flight. Flew two times with LAN with no delays. On board meal was very basic breakfast, OK for four-hour flight (but not for five and a half hours inside the plane). Return flight left and arrived on time, but was on an aging A320. Worn overall look. Meal trays were hard to slide back and forth, lavatory light show occupied when in fact free. I do not recommend flying on this aircraft on this route.

TAM AIRLINES customer review :  3 January 2010 by Jan Nilsen   (Norway)

Rio to Belem return. Terrible experience, 2 hours in-line for check-in in Rio, our confirmed seats (2 adults and 3 kids) was cancelled and all 5 was put in different seat rows - from 2 to 26. Same on the return flight, gate change announced in Portuguese only - we almost missed the flight. No priority for small children. Flight to Rio took 9h due to landing (fuel stop) at alternative airport due to weather conditions in Rio. For the last 5 hours onboard the aircraft we were served one glass of water only. Unless TAM get their act together, I will not recommend this airline for any flights that last for more that 1-2hrs. TAM is far from being up to Star Alliance standards, other alliances might more appropriate.

TAM AIRLINES customer review :  31 December 2009 by A Attaran   (Canada)

YOW to AJU (via GRU) and BSB to YOW (via GRU). Two international flights between Canada and Brazil, with internal legs. TAM was appalling. TAM transfer desk in GRU had lines stretching several hours, such that many people missed their connecting flights. We barely made our flight, but our bags did not. Later, when we needed to change the date of a return ticket, TAM said it was unable to do so by phone because of a "system change". We were told to go to the airport ticket desk, where again we found long lines and poorly trained staff who spoke no English or French. It took four hours of waiting at the TAM desk in Brasilia to change a flight date - an operation that should take only 10 minutes. TAM staff told us the delay was normal. It appears the problem is unique to TAM, since none of the other Brazilian carriers had such long lines that we ever saw.

TAM AIRLINES customer review :  27 November 2009 by Phillip Hartland   (UK)

Heathrow-Sao Paulo-Buenos Aires. Check in excellent. Plane very clean. Entertainment with a good selection of films. Seating average, not comfortable for long distance. Service excellent, food average. Luggage - Fantastic, I took one large holdall and a bicycle boxed up. and they were the first two pieces of luggage on the carousel in Buenos Aires. Both undamaged and unopened.

TAM AIRLINES customer review :  15 November 2009 by Patrice Robitaille   (USA)

I had no problems with the flight from Sao Paulo to Salvador, and expect the rest of my flights on this trip (all on TAM) to be comfortable, assuming that my seat isn't given away. I am writing to comment about the Brazilian "confirmation" system. For years I have had to call an airline in Brazil to confirm my reservation the night before I leave. I already made the reservation, so why should I have to so that my seat isn't given away? Furthermore, the experience today has been nothing but annoying. The number I tried calling tonight gave (too fast) an alternative number (in Portuguese -I speak well enough but I am not able to have the message repeat).

TAM AIRLINES customer review :  4 November 2009 by S Koenig   (USA)

Fortaleza-Manaus on A320 and Manaus-Miami on Boeing 767. Both flights okay, nothing special. B767 appeared to be older, no individual seatback video screens, just one lousy film shown to everyone.

TAM AIRLINES customer review :  4 November 2009 by A Ibrahim   (USA)

JFK to GRU was fantastic, nice meals clean and new aircraft. Entertainment was better than US carriers. But what impressed me was the service provided by the crew - helpful and even provided last minute support for my mother who had not booked for special services on and off the plane. The flight back to JFK was just as enjoyable.

TAM AIRLINES customer review :  4 November 2009 by John Sinclair   (UK)

GRU-SCL-GRU Enjoyed the flight very much. B777-300, good entertainment and food was very tasty and plenty of drinks. Tam crew is probably the best in the Americas when it comes to onboard treatment. My son was given a complimentary kids kit with a flight certificate - occupied him for the whole flight.

TAM AIRLINES customer review :  29 October 2009 by A Hijmans   (Brazil)

GRU-SSA on A321, economy. Not the best TAM flight I've had though this was mainly due to inconsiderate passengers. Tasteless hot sandwich served, two drinks rounds. Flight left and arrived on time. For some reason we were bussed to arrivals at SSA which almost never happens.

TAM AIRLINES customer review :  24 October 2009 by J House   (UK)

LHR-GRU Economy. Excellent service by polite and helpful staff on both legs. The food was top notch compared with normal economy standard, drinks were plentiful and aircraft was a new 777-300ER.

TAM AIRLINES customer review :  19 October 2009 by Paul Gay   (UAE)

London to Rio and back again, via Sao Paulo. The flight back was delayed by 4 hours. TAM staff were unhelpful, rude, inconsiderate. Departure that should have been around midnight ended up around 4am. The waiting area seating had metal armrests so could not be used to lie flat, so passengers ended up sleeping on the concrete floor. TAM staff refused all requests to obtain some blankets or anything else to make passengers more comfortable, even though the airport was quiet at this time and the staff were just standing around chatting and doing nothing. Worst of all, TAM staff denied all knowledge of their obligations under European law (the flight was to a European destination so is covered) and said that if the flight was cancelled we'd be put on the flight one day later but they would not provide any hotel accommodation or compensation. They also said if we wish to use the phone or internet to contact family regarding the delay, we'd have to pay to use the business centre. The ground staff insisted they were only bound by Brazilian law, which basically grants passengers virtually no rights from what they seemed to be telling us. I will go to Brazil again but will definitely avoid TAM at all costs.

TAM AIRLINES customer review :  13 October 2009 by A Hijmans   (Brazil)

SSA-GRU on A321, GRU-LHR on Boeing 777-300, both in economy. No complaints at all. Both flights on time, efficient boarding procedure for very full intercontinental flight, good standards of service. IFE fairly good; food a little on the unimaginative side this time (I've seen much better on TAM.)