TACA Passenger Reviews and TACA Customer Trip Reports

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TACA customer review :  15 March 2010 by S McIlwain   (Canada)

YYZ-SAL-GUA-SAL-YYZ in economy. Well organized check-in and boarding processes for all flights. Convenient schedule, and flights all on time. Connections in SAL straightforward and well timed. Hot meal served on the YYZ-SAL legs; no service on the 45-minute SAL-GUA legs. Inflight entertainment consisted of a main screen movie (no PTVs). Seats comfortable enough, and legroom was adequate. FAs only appeared for the meal and beverage services and did not make any other passes through the cabin during the flights. They served the hot meal on the YYZ-SAL leg at the end of the flight at lunchtime rather than at the start of the flight in the middle of the morning -- although this makes a lot of sense, it's rare to see an airline make an effort to serve meals at mealtimes. Best part of the trip was not having to make a connection in the US, thereby avoiding US security hassles.

TACA customer review :  15 March 2010 by Dee Cunningham   (Canada)

YYZ to EZE return via San Salvador and Lima in Business Class. All flights on time. Flight attendants friendly and efficient. Flying during the day to Buenos Aires was a nice change from overnight travel and not flying through the US was a nice change and a welcome break from having to deal with redundant (but necessary) security checks. The only complaint has to do with the meal service. Passengers sitting in row 3 often did not have a choice of entree since they ran out after row one. Apart from this, I enjoyed the experience of flying with TACA and will probably fly with them again to Buenos Aires.

TACA customer review :  22 February 2010 by Andrey Gerasenkov   (USA)

Very pleasant experience flying JFK-SAP-JFK. All flights on time, A320's that looked brand- new, with ambient lighting, smiling and corteous crew. Both flights departed on time and arrived ahead of schedule. Excellent seat pitch, on par with JetBlue, I believe. Highly recommended.

TACA customer review :  22 February 2010 by C Parra   (Chile)

SCL-BOG via LIM and return. Very easy booking and pay at the internet site, I recommend e- check in to avoid the queue at the airport, smiling and efficient staff at SCL airport. Nice Airbus, but little room for legs, good food in both legs, very friendly and polite flight attendants. Stop at Lima not too long and departure again on time.

TACA customer review :  17 January 2010 by Alexander Burnat   (Switzerland)

LIM-EZE and GIG-LIM, On an Airbus A320, excellent on the inbound I flew in Business, good food, nice leather seats, spotless aircraft, way back to Lima in Economy, good food again, helpful crew. All flights on time.

TACA review :  9 January 2010 by F Castorino   (Argentina)

EZE-LIM-SAL-CUN round trip. It was very much like flying domestic Business Class in the US (except this was a 14 hour flight). I was surprised by the plastic glasses and the fact that we got our meal way after the coach cabin was half-served. The food was good, staff friendly but disappeared once the meal was served. Seats, definitely room for improvement - not comfortable, no legrests, recline is minimal. Only got an amenity kit at one of the six legs of the trip, but it was well equipped. No personal IFE. It is only wise to fly Business Class when you get an outstanding deal (which I did). Overall a decent experience, clean, modern planes, good punctuality record, nice staff.

TACA review :  9 December 2009 by J Funston   (USA)

I've flown 10 years in a row every Feb IAD or DCA to SJO - 5 times on TACA. I've found the staff to be friendly & helpful. I speak about 10 words of Spanish and never found that to be a problem. The food as of Feb 2009 was still free, as were drinks I wanted. The extra $$$ for a checked bag was only for over 50 lbs - so far no trouble with lost bags. Carry along your own headphones or there is a $5 fee. Also the connect in Salvador is much better than Atlanta or Miami. My only complaint is the seats are a bit snug.

TACA review :  24 September 2009 by James Steward   (Canada)

JFK-LIM-JFK via SJO in Economy Class. The aircraft were new, clean and on time. The cabin crew were attentive and courteous. Meals, drinks and service adequate for the flight duration and fare paid. TACA are a great choice for services from North America to Central and South America. The only comment is to minimize the length and quantity of passenger address announcements given after take-off. They can be distracting and long; especially during late night departures.

TACA review :  5 September 2009 by L Solomon   (USA)

I've flown TACA both on Ejecutiva Business and on Economy Class and in both cases it has performed well. My latest trip with them was to JFK in Economy class - bags arrived on time, inflight meal was good, however the portion was small for a 5 hour flight. The seat was comfortable, however a greater pitch would be appreciated.

TACA review :  13 August 2009 by Jean Louis Vergaert   (n/a)

Business class Lima to Asuncion. Business seats are not bad at all for a 3 hours flight, wide and comfortable though a bit hard and of limited recline, but good pitch. No clear priority boarding instructions for business class passengers. Food was decent : fresh "causa" (mashed potatoes and stuffing, a Peruvian specialty) and vegetable lasagna. Service was fantastic, the FA will follow your own speed to serve you, and with a great smile.

TACA review :  26 June 2009 by Leif Dilling   (Mexico)

GYE-SJO-MEX one way. Another faultless and enjoyable trip on TACA. Check in at GYE very friendly, I had massive overweight baggage, due to moving from Ecuador to Mexico and got charged only 50$, due to FF-Status, very professional and customer friendly. Flight to SJO ahead of time, friendly service, an ok snack box for a 2 hour flight. Seats in Y very comfortable, did not feel cramped at all. Transit in SJO quick and easy, no stupid security checks or anything like that. Off the plane and on the next. Flight to MEX on A320(like the first leg as well), again a snack pack served with a warm sandwich (Chicken, Beef or Veggie and different choices then GYE-SJO) and flight landed 20 minutes ahead of time in MEX. All in all, very satisfactory, considering that TACA was the cheapest option as well, compared to Copa, LAN or Avianca. I always look forward on travelling with them. And to mention, all flights were full and boarding was handled very quick and efficient by the very professional TACA Staff. I rated the trip 9 out of 10, becasue the food is not exellent, is standard, but way better then on any U.S. or european Carriers on flights less then 3 hours.

TACA review : 18 May 2009 : by Ariel Abarca

Customer Rating : 5/5

SJO/PTY return. Easy to book flights on their web page. Simple online check in and baggage check at airport front desk. All schedules on time. New aircraft (Embraer 190), no in-flight entertainment and fair food on board (free). Professional staff.

TACA review : 9 February 2009 : by Michael Haugh

Customer Rating : 4/5

MIA-GUA-SJO-MIA. I was impressed with their aircraft, legroom, standard of inflight service and the professionalism of staff. The flights left on time.

TACA review : 24 November 2008 : by J Morrow

Customer Rating : 2/5

Extremely sub-standard Business class (Clase Ejecutiva), nowhere near the experience of flying international Business class or even domestic First class of other airlines. Don't expect much. My flights were JFK/SAL round trip on A320/A319 aircraft. Front cabin on these 2-cabin aircraft has 3 rows of 2x2: 1A/C through 3D/F. Old domestic-type First recliner seats, no foot/leg rests. Inadequate recline. Front of seat too far off the ground, making it uncomfortable on the thighs. Seats are rather flat and firm with little lumbar support, making it uncomfortable on pretty much everything else. Seat pitch adequate for sitting, but limited enough to make it difficult for the window passenger to get up when the aisle passenger in front is reclining. On the A320 (but not on the A319), a large entertainment-system equipment box under all window seats limits legroom and storage - even though there is no personal entertainment system. Standard universal AC outlet at each seat. Minimal cabin service. FAs passed through only two or three times, before takeoff and at mealtime. Breakfast was meager (although the fruit plate was generous), and even though there were only 6 passengers in the 12-seat cabin, they ran out of one of the two entrées before row 2. Dinner options were two meat-based dishes. No tablecloths. No individual bottles of water or convenience kits. No lotion or other toiletries in lavatory other than soap. Blankets and pillows are the same skimpy ones you used to get in Economy. Only one, year-old movie was shown, on small overhead screens, during the 5.5 hour flights. Special meals are not available (even though the TACA reservation agents confirm them). There is no Business-class departure lounge at JFK (even though taca.com lists the lounges as a specific amenity for Business class customers). The lounge at SAL is old and seedy, and they allow smoking with no special ventilation or divider wall to sequester the smoke. I had to explicitly ask for Priority tags on my checked baggage at check-in, and while Priority bags did indeed appear first at SAL, the tags made no difference at JFK. Basically, all you get for the price differential in Business class is more space in an uncomfortable seat, and use of the forward lav.