TACA Passenger Reviews and TACA Customer Trip Reports

PAGE 1 2

TACA review : 23 October 2008 : by E Lockhart

Customer Rating : 4/5

EZE-LIM-CUZ-LIM-EZE. A modern and clean A320 plenty of food and drinks. No delays at all. The crew were friendly and kindly.

TACA review : 1 October 2008 : by Boris Chavez-Bravo

Customer Rating : 4/5

YYZ-LIM-YYZ via SAL and/or SJO. Excellent service, ground and onboard. All flights on time, plenty of food and drink. Inflight duty-free service offered. Clean cabin, attentive staff. The only complaint is the entertainment, which never matched with was advertised, but overall, very good airline, and will fly with them again.

TACA review : 19 September 2008 : by J Trevers

Customer Rating : 4/5

JFK-SAL-GUA then GUA-JFK. This was my second trip on TACA and I was impressed once again. Their online check-in works well and good seats are available, since most people seem to wait till they get to the airport to request seats. Food is decent by airline standards and portions are large. FA's are excellent. All in all, its a good introduction to the friendliness of Central America.

TACA review : 19 June 2008 : by D Irani

Customer Rating : 4/5

LAX-SJO-LAX I've flown TACA/LACSA on 4 trips to Central America and they have been very good and on newer planes (for the most part). Food, drinks, and entertainment, are still included in the airfare.

TACA review by D Irani

19 June 2008  Customer Trip Rating :

LAX-SJO-LAX I've flown TACA/LACSA on 4 trips to Central America and they have been very good and on newer planes (for the most part). Food, drinks, and entertainment, are still included in the airfare.

TACA review by Julie Poulter

17 June 2008  Customer Trip Rating :

Flew three sectors in South America with this airline and was quite impressed. Planes were quite new and ran on time. The only thing I can criticiee is the lack of options concerning food. Everyone gets the same. Eat up before you fly if you have dietary issues (ie. vegetarians, etc).

TACA review by M Chapman

23 April 2008  Customer Trip Rating :

LAX-GUA-SJO and SJO-LAX. Departure from LAX at 0145 with short stop in Guatamala City. Food free of charge and more than adequate, with complimentary alcoholic and non-alcoholic beverages (with exception of snack on GUA/SJO sector, which was unusual).Beverage station set up at rear of aircraft. Volume on movies (both ways) inoperative for everyone. SJO/LAX on a new and nice A319.

TACA review by J Threasher

10 January 2008  Customer Trip Rating :

I have made several trips with Taca, on trips to/from El Salvador, usually changing in Miami, but also in Guatemala City and San Jose (Costa Rica). They haven't once been late, my luggage has arrived all but once (left in Paris by Air France) and the inflight service is far more friendly and helpful than most european airlines (especially Iberia). The seats are comfortable with better legroom than transatlantic economy flights, but I still get allocated in the emergency rows on a regular basis from San Salvador, which shows they use their common sense because I am taller than most of the locals. The boarding is well organised and adhered to by the customers. The first time I went to El Salvador and arrived at Miami off the Air France flight from Paris, I went to the information desk before immigration and a very helpful staff member took me to a waiting room and then to the gate. The staff all speak english, check-in is efficient and staff courteous. In San Salvador, customers can go to the office in the MultiPlaza shopping mall and check in a day early, which means that you don't have to queue with everyone else for check-in. The baggage drop-off queue is much shorter. Perhaps the only gripe is that they put the airconditioning on to the maximum setting while boarding, which can make one rather cold if already dressed for the tropics.

TACA review by Z Wynne

9 January 2008  Customer Trip Rating :

IAD-SAL-SAP-LCE-RTB with Taca/Taca Regional (Islena). Mainline Taca perfectly fine with new aircraft, a decent breakfast on the IAD-SAL/SAL-IAD routes, and attentive staff. Only complaint is that they did not seem to serve hot beverages on any flight. While the connection times were a bit tight, we had no problems, as all these airports are fairly small. Taca regional flights are operated by Islena in Honduras. The aircraft (ATR 42) looked a bit old yet the flights were comfortable. As none of their flights are over 30 minutes in duration, there was no service to speak of, although the great views of the mountains and coastline make up for lack of in flight entertainment. Luggage arrived just fine in RTB, although I have heard horror stories on Roatan of Islena losing luggage for several days during these connections. Carry-on is recommended. All in all, full marks to Taca/Islena.

TACA review by C Hart

9 November 2007  Customer Trip Rating :

LAX-GUA-LAX, Economy there, Business back.TACA's got better at LAX since my first flight with them about 2 years ago. The ground staff seem less frantic, and there seemed to be some structure in their check-in. LAX security however is awful. Onboard they had an inflight entertainment program of a movie and some American TV shows, but they didn't start that till after they served food and drinks. Male FAs equalled or outnumbered female FAs - all very attentive. GUA is fairly straightforward, and the baggage came off very quickly. GUA-LAX I was bumped up to Business Class - personal TVs.

TACA review by Leif Dilling

5 October 2007  Customer Trip Rating :

SJO-UIO-LIM-SJO in Economy. Flight on new refurbished A320 left on time, snackbox with a sandwich and salad, not great but ok for a 2 hour flight. Flight attendants very attentive, new slim line economy seats are comfortable. UIO-LIM, early morning, strict security in Quito, requested on check in and got exit Row seat on A319, new slim eco as well. Meal a snackbox, different sandwich and salad, but ok. LIM-SJO warm meal served on this 3h40 flight, 2 rounds of drinks during meal. I dont rate IFE, because I always use my own entertainment.

TACA review by Patrick Meier

15 August 2007  Customer Trip Rating :

LIM-GRU in Economy class. Internet reservation and online check-in system excellent. A321, clean, comfortable and a lot of leg space. Inflight entertainment for 4.5 hours flight was ok, but nothing exceptional. Crew friendly and professional. The dinner could be bigger, you don't get much to fill your stomach and English of the crew must improve. All in all a very good airline.

TACA review by Robert Allard

11 July 2007  Customer Trip Rating :

YUL-YYZ-SAL-LIM return all reserved through TACA, but the YUL-YYZ leg was with another carrier. Flights on time and my short connection in SAL was straightforward. I was very surprised by my first experience with TACA (Taca just started a new flight out of Toronto). The price was very competitive (about 200$ lower than AC) and with very minimal restrictions and penalties in case of change/refund. This kind of advantage is often ignored when purchasing a fare. I would fly TACA again.

TACA review by F Chehab

3 July 2007  Customer Trip Rating :

I did 4 flights with TACA Peru. My overall experience was for the least mitigated.Concerning the FA, they weren't very friendly, except on my flight from Lima to La Paz. Food on board is on the edge of ediblity (I can't imagine just a couple of months ago, you had to pay for such a bad quality!) The fleet is indeed modern, seriously lacking of entertainment however!

TACA review by Leif Dilling

10 April 2007   Customer Trip Rating : n/a

San José to Panama City in Business. Priority Boarding in SJO, nice and clean A320, comfy seats in a 2x2 configuration. Business was full. Service by attentive FA, drinks before take off and during the flight. 50 Minutes in the air and served one round of drinks with warm cashews and almonds, then a cold meal, nicely presented and tasty. Again, all in a 50 Minute flight, served by 1 FA and full Business Cabin, very impressive. Immigration at PTY a breeze, no lines. Baggage claim in PTY a little chaotic.

TACA review by Jean-Louis Vergaert

9 March 2007

Guatemala to Salvador, 28 February, business class: comfortable lounge in Guatemala City, and nice aircraft, comfortable business class seats. No priority boarding. The most frustrating aspect is that they will serve you a drink prior to take-off, but not during the flight - with the excuse that it is a 50 minutes flight only. With a nice plastic cup, one could appreciate the landscape a good drink in the hand, but obviously TACA flight attendants are too busy for servicing their 8 business class customers. Other Central American companies do serve drinks and snacks on the same flight length.

TACA review by Todd Griggs

12 January 2007

LAX-RTB Business Class. I make this flight everyother month and have found a couple things you can count on - they will lose your luggage. After you have lost your luggage, good luck talking to someone who cares or can help you. The only phone numbers are for reservations only - you cannot contact any airport counters or anyone else who will help. The only way you will get served a drink is if you are either the pilot or co-pilot because you would swear the only reason the attendants are onboard is for the flight crew. I cannot say anything bad about the crew or flights from SAL to RTB they do a great job. But anything from the States south is bad news. Now for the boarding process - free for all - business class means nothing it is just one flood gate and you will find two things the boarding time on your ticket means nothing and they let the person at the very last seat in the very back of the plane put their luggage in the business class section of the luggage racks. So when you get on the plane your bag has to go all the way to the back luggage rack when you fly business class. To add insult to injury - they ask you to fill out a hero award survey. It is just a matter of time when other airlines will offer service from LAX to RTB and I cannot wait.

TACA review by Steffen Frey

9 January 2007

LIM to CCS. Must say that the cabin of the A320 was the cleanest I've ever seen. Flight was on time and both the ground staff and the cabin crew did an excellent job, very polite and friendly service. But I think it's a pity that you have to pay for a snack that's surely not haute couisine.

TACA review by Ryan Degenerisa

20 November 2006

SJO to GRU with stops in UIO and LIM (it was an award ticket using AA miles when TA / AA were still partners). The SJO - UIO leg was on LACSA and, I must say, the quality of service when flying on a LACSA flight (meaning a Costa Rican based crew) is definitely higher compare to the other TACA cabin crew. All flights were on time and my luggage arrived with me at GRU, a big plus for TACA. They offer a buy on board snack service that left something to be desire, specially on the 5 hours LIM - GRU leg. Connecting in LIM was smooth and quick and TACA PERU Crew was also efficient and professional.

TACA review by Hans Niehorster

12 November 2006

Taca Executive class is a joke. My wife and I flew from Tegucigalpa to LAX return. Taca claims to have "the newest fleet of the Americas" No Biz-class lounges in either TGU not LAX, which would have been welcome after our long trip returning from China. The head rest of my seat fell off and could not be fixed. The recline angle of the seat is only minimally better than economy class. The seat has 2 buttons, one to recline and the other for the leg rest , but the leg rest has been taken off to allow for a shorter pitch between seats. The faucett of the biz- class restroom was broken. The flush button of the biz-class restroom is kept to the wall by an adhesive tape. The seatbelt sign on both stretches was kept on the entire flight, for the cabin crew not to give any service at all. There was no turbulence at any moment. Our empty glass and Coke tin stayed on our table for most of the 5 hour return flight. On the way up we were served a minimal sandwich, on the way down we declined the pleasure. Taca business class? Really a class all by itself.