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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  8 May 2013 by James Ryan    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HKG via Zurich to BHX. Overnight flight which was excellent especially bed made up to a great standard. Pyjamas were top class comfort. Highlight was FA asking me if she could get me my clothes when I woke! Crew were superb and very professional. Low light was waiting 20 minutes for only toilet in First Class while lady was oblivious to anyone else wanting to use it. Excellent food - huge portions. Wonderful check in at HKG with lady escorting me through security and immigration in minutes and again repeated on return to HK. Biggest disappointment not being able to use FC lounge in Zurich on either leg.



Swiss International Air Lines Customer review :  7 May 2013 by Jozsef Barta    (Hungary)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Budapest to Delhi via Zürich, economy class. 29 April, 2013. First flight on a brand new A320, slim seats to give space for the legs. Nice service, nice croissant with coffee. Zurich airport is spotless, nice design, automatic train under the airport from one terminal to the other. Second flight to DEL, brand new A330. Nice meal, working entertainment system with consol for kids. The system got frozen, they had to restart it two times, but at the end we were able to watch the movies dedicated for first class too. During flight they offered water many times. Before landing light sandwich was ok. The staff were very friendly. Five star service.



Swiss International Air Lines Customer review :  2 May 2013 by E Mason    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A340 from Los Angeles to Zurich and return. Major complaint we have is that in economy class the video screens were difficult to see when the passengers in front of us reclined their seats. The screen doesn't tilt enough to compensate for the angle change created by reclining seats. We were unable to watch movies due to poor visibility. The video system seemed old and mine froze on me a couple of times and had to be rebooted. On a long flight the lack of satisfactory video was a huge drawback for us.



Swiss International Air Lines Customer review :  29 April 2013 by Michael Little    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Geneva-Athens in an A319. A very smooth and pleasant flight. We had exit row seats, but even the ordinary seats seamed to be comfortable and have adequate legroom. A small and tasty hot meal was served with beverages. The crew was polite and efficient. The plane was on time and the luggage appeared fairly promptly (albeit a little damp on the outside from having stood in the open during a connection at Geneva while it was raining). The proverbial nice touch - a chocolate - was appreciated.



Swiss International Air Lines Customer review :  29 April 2013 by T G Vernet    (France)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-ZRH-LAX return. Economy. Legs on A320 were fine for such short flights: thin seats which leave surprisingly good legroom, a bit of decent food and nice FA. A340 very ageing with sad brownish colours. Food was average and not very plentiful, though I could get a true gin tonic. Most FAs were nice and some even very smiling or a bit funny. IFE screens surprisingly large for Y class, with good selection and many languages, yet unfortunately on both legs not working very well. Long delay on first flight, no apologies and not any word from the captain (but the FAs tried their best to manage the situation). ZRH airport is spotless. All in all, not too bad, good value for the money.



Swiss International Air Lines Customer review :  26 April 2013 by Christian von den Brincken    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Swiss C Class ZRH-BKK quite disappointing. Airplane rather old A340, seats okay but atmosphere quite cramped, Entertainment system took several restarts to finally work and is very slow and old - if you stop a movie and restart it starts from beginning. Service efficient, food complete disaster! They had beef, Gnocchi or a soup - gnocchi were a disaster. Flight on time, Baggage delivery okay. However, whole experience on long haul even worse than Lufthansa, far below Austrian or Thai! Seats are full flat but very very narrow.



Swiss International Air Lines Customer review :  26 April 2013 by Juraj Kovac    (Czech Republic)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Prague to London-City with a layover at Basel/Mulhouse. Both flights on the Avro RJ100, soon to be retired, although still a nice aircraft with good seats and reasonable personal space. With both flights full, carry-on storage was an issue, but otherwise a problem-free journey, aided by the quick and efficient staff and handling at all three airports. Swiss still provides drinks, snacks and the signature chocolates on their flights, making the experience all the more pleasant.



Swiss International Air Lines Customer review :  25 April 2013 by Franco Scravaglieri    (Italy)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very unpleasant experience with Swiss on a flight from Rome to Kiev stepping over in Zurich: First flight was very late for the fog in Rome (no complains on that) but the assistance of Swiss personnel was terrible: the lady didn't have a monitor and was asking by phone other flight possibilities. On the flight to Zurich I had to insist with the hostess to check the connection and give me assistance to arrive quickly to the gate for the flight to Kiev. Arriving in Zurich with very tight connection nobody assisted me and I had to run end to end in the Zurich airport. This company is cheap but it seems it is not able to manage problems.



Swiss International Air Lines Customer review :  19 April 2013 by A Snelling    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-ZHR and ZHR-ORD in Economy. Clean, new planes with great IFE. Food out of EWR was average, but the food out of ZHR was outstanding. FA's were friendly, and restrooms were clean. I think it has been over 20 years since I have had real silverware in Economy, but Swiss provided it on both flights. Wine, cheese, and chocolate were great. I fly to Europe several times per year, and this is probably the best Economy class experience I have had in many years.



Swiss International Air Lines Customer review :  17 April 2013 by U Günther    (Switzerland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Johannesburg to Zurich on A340. Didn't have pyjamas in my size on board. The cabin is very dated when compared to the new Swiss First on A330. The seat was very uncomfortable fully reclined as it is not completely flat (the backrest still extended slightly outwards and the mattress cover they provide is not thick enough to iron out all irregularities). When I ordered a coffee in the morning I had to remind flight attendant again ca. 10 minutes later. The cabin was full and the one small bathroom was crowded in the morning with people changing again. I would not recommend the First class product on A340. I also wish the Swiss crew would loosen up a bit more. They come across as very uptight when compared to the Lufthansa crew who often seem happy to serve you.



Swiss International Air Lines Customer review :  15 April 2013 by Leo Schikhof    (Switzerland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Friday 15th March, Zurich to Shanghai Pudong in Business Class. A family with a child (supposed to stay on the parent's lap but of course it did not stay there) kept the entire Business Section awake because of the child's loud voice. Cabin crew went out of their way to ignore the problem. Even discounting the anti-social behaviour: when will airlines learn how to do the maths? Introduce child-free sections, and enforce it! Then the seats. Extremely hard, like sleeping on a bunk. To top it off, the captain had announced a quiet flight (weather wise) but over half of the time we experienced turbulence. While the latter is of course not due to the airline, it still counts as the worst flight of my life. I will avoid Swiss Business long haul until they have one or two problems sorted out.



Swiss International Air Lines Customer review :  17 April 2013 by D Ellis    (Switzerland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LCY to ZRH April 2013, Business Class. Good service in the air, unfortunately let down by the policy of allocating both A and B seats in business class in a 2-3 configuration. Their competitor on this route only allocates either or in the same scenario. On this flight there were 8 rows of business class, which equals a capacity of 32 seats. There were only 8 passengers, so why Swiss insisted on seating solo passengers right next to each other in the AB seats, and leaving so many rows free, is a mystery.



Swiss International Air Lines Customer review :  12 April 2013 by D Ellender    (France)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-ZRH-ATH return. Very disappointing use of business class due to wishing to have large seats, the 3-3 combination but airline had chosen to block the middle seat with a completely hard table that is not removable, this gives the impression that the seat is even smaller than in economy as there is no way of raising the arm rest to expand over into the middle seat - as a large person the idea of having extra space is why I paid for business. Staff did their best to try to move me, which ended up by moving economy passengers around and putting me in economy with a free seat next to me. A solution but not nice when you are expecting a business class experience. Staff were trying to make up for this by being particularly attentive but bear this in mind if you wish to have more space. It would have been cheaper for me to pay for 2 seats in economy. If I were a smaller/average size person it might have been a good experience as food was nice and service was great - but bad seats let them down. On the return journey I had only 10 mins to transfer planes due to the late takeoff and this was a bit stressful.



Swiss International Air Lines Customer review :  4 April 2013 by R Rekos    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Leg from EWR to ZRH on an A330-300 in Economy. Flew from Newark to Zurich on an A330-300. Plane seemed to be new, in very good shape, clean and with nice brown colors. Check in very quick and efficient, I had seat no. 28 B with limited recline due to a metal box behind. Space between seats small as in other airlines (I’m 6.4’ tall), but comfortable. Good VOD with a nice screen. The crew were very attentive and discreet, spoke German, English, Italian and French. Served food wasn't very tasty (maybe because it was an US-Outbound fly and the food wasn't prepared by Swiss) but sufficient. They serve real cutlery even in Economy, not plastic as the other airlines do. I travel a lot between North America and Europe. It was the first time I tried Swiss on this route and I'm sure, I will try to fly them again in future. The price was very good.



Swiss International Air Lines Customer review :  3 April 2013 by R Houlihan    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Business Class on Airbus A330, Muscat - Dubai, Dubai - Zurich. Overall not impressed. The business class cabin had a distinct "Premium Economy" feel to it, it simply does not compare to other experiences I've had on British Airways, Virgin Upper Class, or Cathay Pacific. The flatbed was the most uncomfortable I have ever experienced travelling business class. The bed was narrow, very hard, the pillow miserably thin and the blanket straight out of economy. I distinctly recall lying awake angry thinking this is not a business class bed. I felt like I had slept on a park bench for the night. Regretfully until it has a refit I won't be choosing this airline again.



Swiss International Air Lines Customer review :  2 April 2013 by R Thut    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-ZRH on March 31st. Swiss is going downhill. First it is time that they get this Avroliners up. Very noisy airplane. Crew consisted of 2 young female flight attendants with rude attitude. Service was abysmal. This is my 2nd bad experience on flights within Europe and I really don't know if I would fly with them on a long distance flight. Flight left late and arrived late.



Swiss International Air Lines Customer review :  26 March 2013 by Joerg Boese    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-LAX in economy. Boarding was on time, but flight left with 45 minutes delay. Plane was a very old A340, worn out miserable seats. I had 23D, which offers extra legroom, but the seat is very narrow due to the remote being on the side taking about 1 inch from the seat width. Tray was broken and did not come out. Several panels were loose as well. Remote for the entertainment system was worn out and I needed 10 or more tries to get to the movie I wanted. Flight attendants were unfriendly, they were hardly visible. When I asked for a Coke I was told had to come to the galley in the back to pick it up. Food was very bad. Arrival delay also 45 minutes. One of the most miserable transatlantic flights I have had in years. I will endure the flight back but then look for alternatives in my future travel.



Swiss International Air Lines Customer review :  25 March 2013 by M Hagedorn    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zürich to Hamburg in Business Class. Nice welcome onboard as always, when flying with them. Shortly after a bottle of mineral water and a refreshing towel was offered. Good announcements made by Captain as we had lots of morning traffic in Zurich. Seats in between window and aisle were empty for more Comfort. As soon as we were on our flight level the morning meal was served. Nice tablet with 2 Slices of Swiss cheese, butter and marmalade and a fresh yoghurt was offered. Fresh OJ and good coffee. A good and on time flight with a professional and smiling crew and a good breakfast.



Swiss International Air Lines Customer review :  19 March 2013 by K Pahkim    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two excellent long hauls in business class: JNB-ZRH and ZRH-ORD. Aircraft's were clean and the crews professional and friendly. The AVOD was slightly slow in responding but good choices. While seats were a little narrow, they still allowed for some good sleep. Nice fresh choices for each meal, including the Movenpick ice cream, and gourmet plate (instead of usual tea and scones). Definitely recommend Swiss.



Swiss International Air Lines Customer review :  14 March 2013 by Tachir Osaj    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Airbus 340 SFO-ZRH-SFO, Dec 2012. Excellent service both ways and no delays, in-fact early arrival! Business Class was superb and Flight Attendants excellent. The food was great as was the entertainment. I only fly SWISS from/to Europe/North America.



Swiss International Air Lines Customer review :  12 March 2013 by Ramon Fretz    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to Los Angeles and return in A340. Both flights on time. Cabin crew on both flights not very present in cabin during the 12+ hour flight. Service slow but friendly, smiles were rare. Food was ok. Wine selection very good. IFE on both flights not working properly. Ticket too expensive for what was offered. I fly with Swiss quite often and do miss the most important asset they had in the past: the personal touch.





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