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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  10 June 2013 by J Lim    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-ZRH in economy. A343 was kept in a very clean and good condition despite being old. Cabin was quiet during flight and the seat was comfortable. Flight was very smooth. Only gripe was the cramped leg space due to the metal IFE box below the seat in front. The SWISS.com website didn't reflect correctly which seats had those nasty metal boxes. The metal box occupies about half of your leg space. Food was not to my taste unfortunately. On both legs (SIN-ZRH-SIN), I couldn't use the AVOD screen properly. Once the person in front reclines fully, the screen is very dim even at maximum brightness. No matter how I titled the screen, I couldn't watch the movies properly. The IFE system hung 2x on me. Crew was attentive on the SIN-ZRH but not the other way round. Pressed the call-for- attendant button 3 times on 2 occasions and no flight attendant came by. I would say, if you want a smooth and quiet flight without much frills, go for it. The SWISS chocolates handed out at the end of each flight were tasty though.



Swiss International Air Lines Customer review :  10 June 2013 by J Costi    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-ZRH-CAI return. Seat quite comfortable specially the ZRH-CAI leg. Airbus 340 is 2x4x2. What was disappointing was the food, no choice on the long haul with a lack of French speaking staff on board. Switzerland is at least a bilingual country, and announcements should be done at least in the 2 languages (German and French) plus English. Another bad point is the transfers in Zurich airport. Rail shuttle and miles to walk. Nevertheless, the ratio price service was good.



Swiss International Air Lines Customer review :  8 June 2013 by R Macdonald    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from Bangkok to Zurich and returned Zurich to Singapore. Both flights were excellent and could not find anything to complain about. The food and wine was fine, the service good and I found the lie flat seat comfortable. I wouldn't hesitate to fly Swiss again.



Swiss International Air Lines Customer review :  8 June 2013 by M Whall    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester via Zurich to Singapore. Leg room on each of the Manchester Zurich flights was quite good but both long haul flights to and from Singapore were very cramped. The food was reminiscent of package holiday food (very poor and no choice). The crew were not helpful and very sparing with drinks (even water). Shall not use Swissair again and will in future use one of the excellent Asian companies.



Swiss International Air Lines Customer review :  6 June 2013 by Anthony Ludington    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flt LX180 from Zurich to Bangkok on 31/5/13. It was one of the best flights we have had in a long time and we travel a lot. Aircraft was clean and very well maintained, the staff were friendly and efficient and always ready to help. The FA responsible for our section was excellent and nothing was too much trouble. The best bit was when we got off the aircraft in Bangkok the Captain was there thanking all the passengers.



Swiss International Air Lines Customer review :  3 June 2013 by M L Schweizer    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-CDG flight, CDG-ZRH business trip in Economy - both flights on time and web check-in worked perfectly and saved a lot of time as travelled only with hand luggage. Both flights uneventful and short (50min). First Outbound flight nearly full but received a good service from the SWISS staff. Coffee and croissant ok, but nothing special. Flight back to Zurich a (very) small sandwich was served and (complimentary) alcohol was served (Beer, wine etc)! Great little chocolates as always. Seats good - but if you have the possibility to have a seat within a empty row go for it as comfort is substantially better. No IFE but necessary as short flight. All in all very good experience and good European product.



Swiss International Air Lines Customer review :  31 May 2013 by P J Trebuchet    (UAE)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-ZRH-BCN. I am a frequent flyer and always use this airline within Europe. However, yesterdays long-haul experience made me decide to never fly Swiss again. After appalling management from Dubai offices staff who has been unable to manage correctly a change of date for my return flight (outbound flight had been made in January), I was finally booked on the right day for a EUR 250 change fee. This has been a very bad flight: chaotic check-in made by rude ground-staff, boarding was made in the same atmosphere. Sets were narrow, on-board service nearly non-existent, no interaction with cabin crew. Food was awful and poor. Temperature was cold, with no personal air system. Transfer at Zurich was awful. However, ZRH-BCN flight was excellent. If Swiss provides a good service within Europe, transatlantic and intercontinental flights are overall a very bad product. Never again.



Swiss International Air Lines Customer review :  29 May 2013 by James Ericson    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was going to visit a friend in Trier, Germany in the late July. Flew ARN-ZHR-LUX. A320 and BAE-146. Seats had a great leg space (I'm 174 cm tall), nothing wrong on the "Italian Snack" sandwich I got. Beverages were free to order. Happy and friendly crew, no screen but who needs that on a 2hrs 45 minutes flight. No delays, no hard landings.



Swiss International Air Lines Customer review :  27 May 2013 by Erich Koller    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-AMS-ZRH on A320 in Economy. Overall a good experience with good standards from A to Z for an intra Europe flight. FA a bit formal. One can clearly see that LX is part of LH-group those days.



Swiss International Air Lines Customer review :  27 May 2013 by H Mutschler    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dusseldorf to Zurich return. Onward flight was full, but crew did their best. Pilot kept us informed during flight, even when we were put on hold before landing in ZRH. Got a nice croissant as well as juice and a cup of coffee. Return flight was full again, but at the boarding gate, agent forced us to give one of our handbag up to be checked in. Agent was rude and was not polite at all. Once on board I asked the purser to get our bag, as there was plenty of room in the bins. She approved to take our bag into the cabin. It fitted easily into the bin. Other passengers who had the same rude agent and did not complain, their bags were checked into the belly. Flight crew did their best. Flight staff excellent, gate staff very poor!



Swiss International Air Lines Customer review :  20 May 2013 by D Hiralal    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew outbound Geneva to Mumbai C-Class and return in First. The outgoing flight in C-Class was nothing special. The lounge in Zurich E terminal is lousy and cramped. The seating onboard is too narrow for me. Have been used to better food. Overall the Gulf airlines give you a better C-Class experience. First Class is a whole different story. Great seating and bedding. Personal transfer in Zurich between the two terminals and wonderful lounge. Definitely the best in the airline industry. Unfortunately Swiss are let down by the horrible feeder flight between Zurich and Geneva. Always cramped, full bulkheads and stressed staff.



Swiss International Air Lines Customer review :  17 May 2013 by M Coleman    (Egypt)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-ZRH-LCY-ZRH-CAI. Flight and services were on time and of good quality. Transferring at ZRH can be tedious on a a short connection. In Flight moves were better on the A330 than on the A340, on the latter the screen was very poor. My only criticism, is that I checked in with no hand luggage, but a hold baggage that was 2.8 kilos over. I was charged 85 for this, I thought very high as a silver star alliance member!



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