Swiss International Air Lines Passenger Reviews and Customer Trip Reports

Swiss International Air Lines customer travel guide

SWISS Intl Air Lines 4-Star Airline ranking

SWISS Intl Air Lines First and Business Class Lounge Reviews

SWISS Intl Air Lines Economy class seat reviews

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SWISS Intl Air Lines First & Business class seat reviews

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LHR-ZRH-BKK. First flight on a busy A320 the long flight on A340. Thankfully both flights on time. Service on the flight out of London was typical a Swiss European offering. A good cold meal with a wide range of drinks. Cabin staff pleasant wishing each passenger an enjoyable flight. The second leg was overnight. I found the seat comfortable in the sleeping position, so was able to get some sleep. A good range of options on the AVOD. The food, was in my opinion somewhat disappointing. Breakfast was served about 90 minutes before landing and promised a choice of hot and cold food from the trolley. It seemed to me you could not mix the choice, so in my mind the quantity was well short of what should be offered on a long haul business class. The crew were friendly and efficient, but the long haul leg spoilt the quantity of food offered.

SAO-ZHR-LUG-BRU-SAO-ZHR. Shame Swiss uses AA's lounge in Sao, which is awful. Swiss staff accompanied me to board and all went very smoothly although a full cabin! Very experienced crew. Good standard of food and beverages. Seat are ok. Inflight entertainment is bad. The ZHR lounge for first class is superb. Luggage never made it to Lugano, however, they gave a some small token for inconvenience. 24 hrs later bags were at hotel. The C cabin on A319 was ok - nothing to write home about! Good service all in all. Would recommend.

LCY-ZRH-PEK-ZRH-LCY Avro RJ100/A340-300. Cabin spotless. Mature and friendly crew. Food was good enough. One minor complaint was the lack of diet tonic water to go with my gin. Seat comfort / legroom were standard for economy. Good choice of IFE - a mix of older and new films. Flights on time and boarding / departure well organised. My baggage was delayed however - they left less than an hour between my return flight from ZRH-LCY so I didn't get it until next day. The price I paid (under £500) made this a bargain flight for me and would have happily paid more. Not perfect, but clearly a very favourable airline experience in comparison to some others.

BHX-DXB-BHX. Crew on all 4 legs excellent with mix of maturity and young. All very confident and authoritative. Some tight connections on outward and return leg but airline and airport (Zurich) coped superbly with passengers and bags. Food was great, service attentive and entertainment was good. On time and no fuss. Seats good on all 4 legs, only minor mark down was for struggles checking in for outward journey online. Second time with Swiss. Will definitely fly again.

BHX-ZRH-DEL. Round Trip Swiss is an excellent airline. Zurich airport is great. Crew very caring friendly and very polite. Would definitely recommend, plenty of drinks, good food and will always travel Swiss from now on.

Arlanda-Zurich-Athens return. We had a 35 minute connection in Zurich on the way back and I was concerned we would not make it or our luggage would miss the transfer. But trips both ways were excellent. The seating is standard for economy class, the food simple but satisfactory and cabin service friendly and efficient. There was a slight delay in departing Stockholm due to airport traffic and we got Swiss chocolate while we waited which was a nice touch. On these flights there was no AVOD but small screens on the ceiling showed the route and had details of towns and areas we were flying over which was interesting. Despite the tight connection both of us and our luggage arrived together! We were very pleased indeed with the airline.

VIE-ZUR and ZUR-NRT. Short haul ok, but legroom seems really cramped. Long haul to NRT on pretty old A340, seat pitch not so good, however had 4 seats for 2 so acceptable. AVOD did not work properly, even not after reboot. Food quality acceptable, quantity a joke. Selection very limited (1 meat dish and 1 vegetarian; why offer 2nd choice as vegetarian, since you can order special meal anyway in case you want vegetarian?). Salad tasted horrible. Service of staff horrible, almost no drink rounds and only water. Empty cups were never cleared, FA pretty unfriendly. Would rate them on par with lower quality European airlines but miles behind Middle Eastern or Asian carriers.

Flew from JHB to Zurich and NYC to Zurich then Zurich to JHB. The cabin staff for all 3 flights were fantastic with smiles and were helpful. The seating was terrible - too narrow. We were touching each others shoulders and the leg room was awful! Once someone reclined it's ridiculous, you can't move, can't eat, can't do much. Need to look into that for long haul flights.

SAO-ZHR-LUG-BRU long haul 1st class. Terrible lounge but ground staff picked me up from connecting flight from MVD, and then once onboard it was a breeze, although A340 is getting older, the seats are fine and the service was done by a very experienced crew. Food and drink fine, entertainment a disaster and just one toilet for 12 pax is not enough! Certainly not 1st class. ZHR 1st class lounge excellent and although suitcases not arrived on same plane, were left at SAO. Return just arrived for connection to BRU, and although flew some carrier on Swiss Intl's behalf all was ok. Will use them again.

BCN-BSL. Operated by Swiss Regional Avro 100. Web check-in worked well. Sandwich served good and drinks choice as well. FAs quick, efficient and friendly. What a contrast to flight from ZRH-BCN.

ZRH-BCN. Online check-in worked well but 24 hours before the flight there were only about 12 seats to choose from on an A321 plane. Web check-in support explained it due to overbooking. Flight completely full. 1 Maitre de Cabine and 3 FAs. 2 FAs were very friendly. Interesting to see that 2 crew members were left to serve food and drinks to around 180 Y class passengers. One was very slow, so people seated in the middle of the plane got their things when plane had already started descent. Curtain to C was not closed totally so interesting to see that both MC and FA were partially working for C passengers or in the galley area but sometimes did not nothing and left colleagues to handle the rest of the passengers. So it came not as a surprise that MC came around the cabin with the chocolates during final approach. Sandwich was average, drink range was good. In all ok flight. Let down by MC who was not representing LX values.

LCY-GVA-LCY on Avro 100. Checked in online and able to secure preferred seat, bag drop off very quick as was security clearance (LCY departures are such a pleasure). Boarding smooth with passengers asked to use front or rear door according to their seat. Seating aboard is 2-3 (the 2 being A and B) with C class separated by moveable screens as is now so common across Europe. Cabin clean and seats acceptable in terms of space and comfort for such a short (under 90 minute) flight. Take off on time with a simple but nicely presented of baguette with choice of drink as well as tea or coffee and a chocolate. Crew are efficient more than friendly and entertainment naturally limited to the inflight magazine. Arrived early and bags delivered within 10 minutes of reaching the belt in GVA. Return almost the same - check-in and security in Geneva takes a fair bit longer, it is quite a hike to the gate for UK flights and there was a slight variation with the baguette. Arrived LCY early and bag appeared within minutes. Overall a solid and reliable product that I think offers a consistent level of quality and value that leave competitors cold.

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