Swiss International Air Lines Passenger Reviews and Customer Trip Reports

Swiss International Air Lines customer travel guide

SWISS Intl Air Lines 4-Star Airline ranking

SWISS Intl Air Lines First and Business Class Lounge Reviews

SWISS Intl Air Lines Economy class seat reviews

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SWISS Intl Air Lines First & Business class seat reviews

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Airline Reviews

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Zurich-Hong Kong. Seats in business are all different, suitable for couples, solo travellers, those seeking all- flight sleep and so on. In past, it was possible to make a right choice while checking in online. It was fine until they introduced the so called automated check in. This time, after having received the boarding pass, I found that I was given with a seat I'd rather not to choose. So I logged in immediately only to find no better option. Onboard, I saw at least two persons in the cabin who demonstrated they were unhappy with the robot's choice. Swiss have to do something about that. You know, the seat comfort is probably two third of the overall flight experience in business. As for their advertised Swissness, I give them 6 out of 10. Still better than other western carriers.

I flew from Miami-Zurich-Rome and Florence-Zurich-Miami, and I have to say the service was very good. I flew on A340-300 on the first leg, the seats where ok but I found the A320 seats on the Zurich-Rome flight much more comfortable. The food service is excellent, as I found my self being feed more than I expected, and not only that but it was good food. Entertainment was very good, but not such a wide variety as I would have liked. Cabin crew friendly. Overall I though the airline was wonderful even on the short Florence-Zurich leg.

ZRH-Tokyo return: flying a long haul flight on SWISS is a good experience. Both flights on time, very friendly staff and food is good! The IFE is great with films, documentaries, music, airshow, etc.

GVA-PRG return. Nice plane (avro rj100), plane on time on both way, staff friendly and smiling, nice sandwich is given on this flight. A very good experience on SWISS for this pretty short flight!

BKK-ZRH Business cabin. 8th July 2012. Seats are very comfortable and the overall service is good. The only problem was that there were 5 infants in the business class cabin, making it impossible to sleep during all the return flight,. While it is clear that even the babies have the right to fly business, if I pay more than double the economy seat price it's because I want to be comfortable and able to sleep. Airlines like Swiss should know that.

Chicago O'Hare - Zürich Int'l. Plane looked clean and modern. The inflight entertainment was great as well. My only complaint is that the staff were a bit rude. They did their job with serving people food and drinks, but whenever I tried to ask a question about something I seemed to be a bit of a bother for them. Before landing I tried to ask how to get to the Schengen transit area as I had a very short layover and needed to move quickly once I got off the plane. I got a tired and vague response with a "you probably won't make it" (I did make it). They also didn't seem to want people going to the back area of the plane, which I like to do to move and stretch every once in a while to get a break from sitting still. Still one of the better European airlines I've flown with, but they're not quite in the same class as Lufthansa.

GVA-LHR-GVA in one day for a meeting (and needed everything to go smoothly to work!). Nice planes, clean, smiling and relaxed staff with a nice sandwich, drinks and chocolate offered. Having flown to London a number of times with easyJet (who do provide a good service) this is a far better experience and felt a lot less stressed. SWISS is proving to be excellent on the European routes (and with good prices too).

Flew JNB-ZRH-PRG. On-time and friendly staff. Enjoyed the flights, found the breakfast meal on a long-haul flight wanting - only croissants. More of a snack than a meal.

ZRH-GRU. Flight is always flying with a full business class which is well over priced for the service offered. The service and seat comfort are average and the crew friendliness really varies from flight to flight as I fly Swiss more than once a week long haul.

I travelled Business Class Zurich to Hong Kong, 11 July 2012. The beds were uncomfortable and the button for softening the seat did not work, nor did it work on the forward leg. The staff looked like they were tired and overworked and at no stage was a smile seen. When I was woken up for breakfast I requested a glass of water, got that, asked shortly after for a cup of tea and was advised too busy serving others. Asked later and was told 'on second run'. Still waiting and just the attitude shown when requesting a cup of tea left a lot to be desired. Compared to Business class on other airlines I would rate Swiss as very poor.

LUX-ZRH, Avro 100 (fast flight, decent meal for short flight, middle seat free). Zurich-Montreal A330-300, very nice service, fully flat seat. Airport in Zurich very organized and comfortable. Very good airline with good business class product.

Flew F class ZRH-DXB and C class DXB-ZRH. Check-in easy and F class lounge quite nice. Driven with the limousine to the terminal but you don't save much time in comparison with the train. Staff on board polite and professional. Food very good but other carriers offer similar standards in business class. The seat is great and offers a lot of privacy and is a comfortable bed. Arrival in DXB was quick as arrival assistance was provided and whisked me through immigration. Return was on time and offered a quick snack as we departed at 1.35am and slept until breakfast. Seat is great to sleep on but service was not that good. Arrived on time and was out quickly as I did not have any bags. Swiss provides a good hard product but their soft product can be improved.

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