Swiss International Air Lines Passenger Reviews and Customer Trip Reports   Swiss International Air Lines an official 4-Star Airline   Add your Swiss International Air Lines Review   Swiss International Air Lines official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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SWISS INT'L AIR LINES customer review :  5 September 2009 by Erich Koller   (Switzerland)

ZRH to ARN and OSL to ZRH same day. Overall a satisfactory experience with standard food and drinks served. Cabin crew giving a good service level and coming around twice with drinks. The nice touch of swiss chocolate is most welcome and gives a special note that can make a difference. Load factors however were below 60% and gave some welcome additional space.

SWISS INT'L AIR LINES customer review :  2 September 2009 by J Phillips   (UK)

London City to Geneva return. We were offered coffee and pastries outbound and coming back some ice cream. We did have a delay coming back from Geneva, but as soon as the delay was announced they asked people to collect a drinks voucher. All in all, excellent service and friendly staff.

SWISS INT'L review :  1 September 2009 by S Arnold   (USA)

LX has always been a pleasure to fly with in Business class and remains my airline of choice. The only airline that matches them on the route I fly most often (BOS-Europe; I just flew GVA- ZRH-BOS) would be BA. Their service is much more professional than other European airlines, although can suffer from Germanic over-formality, which can leave you feeling you're only one of 48 passengers. They could benefit from being a bit more inquiring of customers' needs, rather than just excellent at responding to them. Their business class food has always been truly excellent, on short haul as on long haul flights. ZRH is in my opinion the best airport to connect in Europe and their business lounge there is very good, although does get crowded on occasions. Their GVA lounge is perhaps the best "small lounge" I've been in. Their greatest shortcoming has always been their intercontinental Business class seat. The seat on the A340 is a quantum leap over that on the A330-200, although still imperfect. More comfortable than many other seats to sit and read in, but is as useless as any other angled lie-flat seat to truly sleep in.

SWISS INT'L review :  18 August 2009 by Robert Tonos   (USA)

Madrid to Chicago via Zurich. First class Zurich to Chicago was outstanding. The food was super and the drink was flowing and excellent. The seat was extremely comfortable and became a flat bed. My wife and I were able to take a nap during the flight. We were impressed by the number of choices and the quality of the food and the wine. The two flight attendants in first class could not have been kinder and more gracious. Madrid to Zurich in business class, was pleasant, with a nice little breakfast. The only unpleasant part of the trip was the transfer in Zurich from the Schengen terminal to the terminal for flights to the United States. The transfer train was not working. We had to climb up and down stairs with our carry-on luggage and walk a very long distance. The security personnel were rather curt and uncivil. Once aboard the A340 for O'Hare, however, it was all graciousness and tranquility.

SWISS INT'L review :  13 August 2009 by C Kastner   (Germany)

Dubai - Zürich on new A330-300 in Business-Class. I was looking forward to this flight as it was the new Business Class. However, the whole thing was very disappointing. Seats are very narrow with a lot of useless space on the right side, which you cannot use. The seats are hard, you can adjust the hardness to a little bit less hard, but still after 6 hours your back hurts. The little bag with toiletries is a plastic bag, like from the supermarket - the worst I have ever received in Business class. Food was ok but not outstanding. Inflight Entertainment was not working, the selection of films is very poor.

SWISS INT'L review :  12 August 2009 by Davide Greco   (Italy)

MXP-ZRH-MIA economy. Very good airline, and Zurich is a perfect airport for changeovers. MXP- ZRH very short hop on a AVRO RJ-100, clean and confortable. ZRH to MIA on A340-300 : standard service throughout the flight, great entertainment system and quite confortable seats. Food was OK and served hot. My only remark is about their online check-in system : I logged-in 23hours before my flight, which is the maximum possible advanced time, to find out that only one seat was available (in row 43!) - I wonder how this is possible!

SWISS INT'L review :  31 July 2009 by A Fosdal   (Denmark)

Copenhagen-Zurich-Chicago return) in Economy. Check-in online fast and easy, and at the airport we could go straight to the Business Class check-in for bag drop with no line. The flight Copenhagen to Zurich was fine, seats by the emergency exit, so legroom was very good. In the normal rows it seemed quite standard, better than what you should expect on a low-price airline. We were served a hot croissant and drinks. Connection in Zurich was good. Onboard the A340-300 we had standard seats 25A-B. It was a nice seating when traveling two (the plane has a 2-4-2-seating). Under the seat my wife had there was a box for the onboard entertainment blocking about 30% of the legroom. She is not so big, so it was OK. I'm 182 cm high, but found the legroom good - seats are a bit hard. The 7" video screen is great - you have to recline when the front seat is reclined, in order to see the screen. The movie selection was good, with around 30 movies and 20 series to select from. You can start, pause, rewind and forward - convenient. Served a small snack and drink, hot lunch and it was quite good. In the middle of the flight served ice cream, before landing in Chicago a hot wrap and fruit salad. The return flight was a night flight, so we only had snacks, dinner and breakfast. Again, the meals were nice. All in all, we had two very pleasant flights. I would diffidently rate Swiss to be in the top class when flying economy.

SWISS INT'L review :  31 July 2009 by N Marino   (France)

BRU-ZRH-BKK in Business. Called Swiss a few days before the flights to select a seat. Was denied seat selection because I'm not frequent traveler or Gold Card member. Amazing - you pay a business class ticket and you can't select your seat on Swiss while with other airlines you can do that on internet even for Y. The lady of the customer service made it clear, even if I would buy a First class ticket, as long as I'm a nobody to Swiss you can't select your seat in advance. A nobody being a paying business or first class passenger. Strange notion of caring and respecting the premium passengers. I agree with other passengers, Swiss Customer Service has become not only a disgrace but in fact is no longer existing. The flight from Brussels to Zurich a joke in terms of service : a sandwich wrapped with paper. No tray. No chocolate. Which is what you get in Y on Lufthansa. Is Swiss the low coat of Lufthansa ? Thank goodness Zurich - Bangkok was operated by Thai.

SWISS INT'L review :  31 July 2009 by E Szabo   (Canada)

YYZ to OTP via Montreal & Zurich. Each leg of the trip was excellent. Planes spotless and did not find seats cramped and able to stretch our legs. Food excellent, wine/beer/liquor available each flight, chocolates given each flight, even the short YYZ to YUL flight. Crew friendly and attentive. Flights on time. Would recommend them to anyone especially since the pricing was so much better than Air Canada and KLM.

SWISS INT'L review :  28 July 2009 by Martin Schonbeck   (UK)

BHX-ZRH-BKK and back in July. I can confirm with other comments on here, SWISS customer service is simply appalling (non-existent!). Normally fly to BKK on Qatar Airways but was pleased to see reasonable fares from BHX which is much more convenient for me. A week before departure, I saw an offer to upgrade my flights to business for £440 per pax, and thinking this was a great deal, I went ahead. When the new e-tickets arrived, only the in-bound had been upgraded. I called SWISS immediately to query, and could get no-where for three days – was passed through various departments, and was treated dreadfully, being told it was clear this was only for the inbound. This had not been clearly represented. I found out that the customer relations line is only open from 0800 to 1000 Swiss time (during which you simply cannot get through), and the refund line is only open from 8000 to 1200 Tues and Thurs only - if you have a problem, no one can help! Emails are not answered, I’ve sent three now and no response. Just 2 days before the trip, I managed to get a supervisor who finally cancelled the up-grade, and then charged me £68 extra to book me and my partner back in to Economy! The outbound flight was uneventful, only there was an hour delay on the ground at ZRH. We were delayed and left waiting at the gate for over an hour, and it was about 30C in the cabin. They are obviously too cash strapped to run the air-con or offer water to drink. Seats were ok, but AVOD did not work, and no apology or explanation was made. The meal was one of the most stingy I’ve had for a long haul flight – starter of cut up lettuce and cottage cheese! (Being used to SQ and QR you really see the difference). I pressed the call bell for water and no response. When some bottled water was bought round, the steward graciously advised us we could get refills in the galley. (In other words don’t expect us to come to you). BKK-ZRH-BKK had slightly better food, the catering from BKK must be cheaper for them! Crew were much more attentive, and the AVOD worked on this flight. However at ZRH our ageing Fokker 100 for BHX developed a fault, and after leaving us sitting on the taxiway for over an hour they finally decided to bus us back to the terminal. In fairness they did get us onto a replacement aircraft very quickly, and this was an A320 – nearly twice the size of the Fokker which must’ve cost them some money to use only 1/3 full. Upon arrival home in the UK I realised I’d stupidly left my iPOD on the Fokker when we were asked to de-plane back to the terminal. I’ve emailed to see if they have had anything handed in to their lost property at ZRH. Again, no reply. I’ll be driving to London and using Qatar Airways or SIA from now on – it’s easy to see how their 5 stars are earned when you try an alternative.