SWISS INT'L review :  1 June 2009 : by D Wright   (UK)

London Heathrow to Barcelona via Zurich, returning via Zurich to London City. All flights in business class and were good. Food acceptable considering the flight times. Centre seat on Airbus kept clear, though I had the impression the RJ100 to LCY was 5 abreast in business and economy - fortunately few business passengers and we had a row each. Downside of RJ100 flights to City - no jetbridge at Zurich ever used.

SWISS INT'L review :  27 May 2009 : by Chris Joynes   (Switzerland)

Ref H Severin's comment about SWISS leaving the middle seat free in European C class - they only do this if they can't sell these seats. They have had a policy in place for at least the last 2 years, where all seats are sold if possible and have removed all references to "keeping the middle seat free" from their web site. For quite a time, SWISS advertised the fact that they, like LH and other European schedule airlines, kept the middle seat in C class free, whilst at the same time selling as many of these seats as possible. Onboard complaints could be met with "either accept it, or be off-loaded". The only way to guarantee that the double, triple or quadruple fare you have paid in order to have more personal space, is to fly another airline as you are not guaranteed extra space on SWISS.

SWISS INT'L review :  25 May 2009 : by H Severin   (Germany)

DUS-FMC via ZRH in C class. Given the fact it recently was named Europe's best airline, I was quite curious whether they can live up to its positive image. The service was really good and the flight attendants friendly. We were given a refreshing towel and a bottle of still water before take-off. Then, we were served drinks, followed by a light snack. The quality of the food was outstanding for a short-haul flight! Even though I flew the same route back to DUS a few days later, I never had the same meal, although I flew around the same time during the day. A nice treat is the chocolate that you'll get before landing, which says "Thank you for flying Swiss". The seats in C are the same as in Y, but the middle seat is always free in the front of the cabin. That gives you a bit more space than usual. All in all, a very pleasant experience with Swiss!

SWISS INT'L review :  25 May 2009 : by A Mallon   (Germany)

MAN-BSL Business. The quality of business class on short haul flights at SWISS has dropped. No pre take-off drink was offered, although small bottles of water were distributed. A cold meal which was decent and tasty was provided, although the entire service, cutlery and plates, was plastic. A decent selection of wine by the bottle was presented. The seat was the same as that in economy.

SWISS INT'L review :  25 May 2009 : by B Coicadin   (Switzerland)

ZRH-Stockholm Arlanda return Economy. Very cheap fare secured for this trip. ZRH airport is a breeze and a pleasure to go through and look around before boarding the flight. Swiss flight good, friendly and professional staff. Love the tv screens with various news, adverts - shame 90% of the time they advertise premium products. Food is below average - tiny 2 bites sandwich for a 2hrs flight.

SWISS INT'L review :  21 May 2009 : by E Teh   (UK)

IST-ZRH-LHR. Check in at IST efficient but immigration queue was somewhat long (no fast track). At check in, I was advised that SWISS was using Millenium lounge which was just a generic lounge. I however proceeded to the more superior Turkish Lounge as part of Star Alliance (no questions asked there). This is the flagship lounge for THY and was impressive with Ottoman-style interior. Cabin crew IST-ZRH were professional and addressed J Pax by name. We were welcomed with a glass of champagne and lunch service (starter, main, dessert and cheese course) was tasty. I did not have a chance to visit the ZRH lounge as the connection time was tight. ZRH-LHR leg, a light meal was served (pasta salad, cheese and dessert). It was very acceptable for a short haul flight. Overall, a good 4 star experience for short haul European flights.

SWISS INT'L review :  20 May 2009 : by L Pereira   (Switzerland)

Montreal/Zurich economy class. Inflight service standard for economy, food ok, cabin comfort could be improved, seats very hard, IFE not on demand on this aircraft, system dated. Best thing about Swiss is consistency of product and Star Alliance. Zurich airport one of the best in Europe.

SWISS INT'L review :  12 May 2009 : by Jeff Michel   (UK)

ZRH to JFK, BOS to ZRH in First (on airmiles). New A330-300 to JFK with new First Class seating. Excellent cabin and staff could not do enough. Food tasty and drink flowing, a delightful way to travel to New York and must be a market leader in comfort (23" TV per seat!). BOS to ZRH on the A340-300 with the old style First Class. Still comfortable and very pleasant but not a shade on the new style. Staff fine and food/drink good. Nice to have the 2m bed to sleep. Probably would not pay the CHF14,000 it would have cost for a return ticket but if you are flying First, SWISS has a great quality product, Zurich is an excellent hub too (and the First Class lounge is wonderful)

SWISS INT'L review :  10 May 2009 : by Alessandro Nogara   (Italy)

Bad customer service, disorganization (call center has not communication with offices and internet site staff), only partial refund of the cost of the ticket even if the request of cancellation was nearly immediate and 75 days before the start of the flight. No communication: after submitting cancellation, no answer even by email.

SWISS INT'L review :  10 May 2009 : by Pawel Litwinski   (Poland)

Vienna-Zurich and back in business. Exceptionally friendly crew, tasty meals and great Recaro seats on A-320 and A-321.

SWISS INT'L review :  10 May 2009 : by Jan Decety   (USA)

CDG-ZRH-ORD in Business class. It took 10 minutes to go through security in CDG. First leg from Paris on time, on an Airbus A320 half empty. Nice crew but a very small breakfast. Very comfortable connection time in Zurich to catch the next leg to Chicago on an Airbus A340. Onboard service excellent, meals delicious, and crew friendly and professional. Landed just on time in Chicago, where immigration took 1 hour! Overall, great value. I will fly again Swiss.