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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  2 October 2013 by Gary Singleton    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went to Italy with my family. My parents are 85 years old. Swiss were so accommodating. Had wheelchairs and agents available immediately. I just returned today 9/28. Each step of the flight from Florence to Zurich to SFO was excellent. Went above and beyond expectations.



Swiss International Air Lines Customer review :  2 October 2013 by Pablo Serrano    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had a very pleasant business class trip with LX from ZRH-MIA and back at the end of Sept 2013. The cabin was in top condition, a very attentive and cheerful crew on both legs. Both flights matched perfectly my expectations.



Swiss International Air Lines Customer review :  2 October 2013 by Peter Marx    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

September 28. IST-ZRH-AMS. Excellent trip with a great crew on both sectors. Specially IST-ZRH was a trip to remember. Such friendly and experienced crew on board.



Swiss International Air Lines Customer review :  30 September 2013 by H Mayer    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled economy class. Seat in front of you was literally in your lap if they reclined. Went to Madrid from the US via Zurich. Probably the tightest seats in the sky.



Swiss International Air Lines Customer review :  25 September 2013 by Brian Ong    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12/09/13, LX179, SIN-ZRH. Definitely a disappointing long haul flight. Unfriendly service coupled with bad food makes this long haul flight very unpleasant. Normally I fly short and medium haul with Swiss but I will not recommend to fly long haul with them. They seriously need to renew their long haul fleets. The only positive will be that SWISS is normally very on time and the airport is fantastic for transit.



Swiss International Air Lines Customer review :  20 September 2013 by R Khoo    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-MIA: I've done this flight many times, sometimes, in Business, sometimes in Economy. However, service received the last 2 flights on Economy was simply just poor. Staff are arrogant, especially when you go to the galley to get water etc. They really make you feel like you are disturbing them! Lack of warmth and hospitality, extremely superficial and unprofessional.



Swiss International Air Lines Customer review :  19 September 2013 by S Majid    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SIN-ZRH followed by ZRH-AMS. If you are used to be pampered by Asian (full-frill, not budget airlines) and Middle Eastern airlines, you will feel the difference immediately. Cabin staff were efficient, but they lack warmth when serving or dealing with passengers. Planes were not exactly new, a bit worn out. Inflight entertainment seemed like those in the early-2000. The only thing I could be assured of was that the Swiss are generally punctual and the flight would arrive on-time at the destination.



Swiss International Air Lines Customer review :  17 September 2013 by R Becker    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-ZRH on A340 first class. Do not understand why Swiss still has the old first cabin on their longest haul A340 - not up to competition. That said seat with ottoman still comfy. IFE not up to first class - screen to small - selection limited (especially if you just got of a SQ flight). Cabin staff always a delight - always the right level of personal interaction, attentive nothing is too much trouble. I prefer the "senior" crew LX uses for first cabin - biggest asset LX has. Food quite imaginative - only complaint is total lack of information on second meal service (breakfast) - great champagne (after take off actually cold enough to be enjoyed).



Swiss International Air Lines Customer review :  13 September 2013 by T Mahr    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-ZRH continuing to LHR later the same day. While both flights were on time I do not understand why everybody is raving about Swiss so much. Both aircraft (Avro RJ and A320) felt worn and old and service is ok but nothing special - smiles are rare and some of the crew left the impression that they were having a really bad day. My direct return on LH was much better.



Swiss International Air Lines Customer review :  12 September 2013 by Schwatz Dor    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-Zurich and back a few times. The flight attendants are nice and the meals are ok. Flew with Airbus A330 and Airbus A340. Excellent entertainment and comfortable seats.



Swiss International Air Lines Customer review :  9 September 2013 by S Schulz    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LX from Zurich to Singapore and back. Both flights were among the best long distance flights I have had in a long period of time and I take around 10 flights over 8 hours every year. Flight was in an Airbus 340, which is one of my favourite aircraft's anyway. New very comfortable seats in business class and one seat less than comparable airlines per row. Very good to sleep. food and service really great as you would expect from a Swiss airline. Flying times also very good, departure late in the evening. Would try to fly them again next time.



Swiss International Air Lines Customer review :  6 September 2013 by J Michaelson    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-JFK, September 3, 2013, LX 022. Brand new Airbus A330, very nice and spacious business class cabin. New business class configuration. Seats 9A-9C (in the middle of windows here, so little view). I really enjoyed the near-first class service standards of SWISS. The cabin attendants, service, and food were excellent. The "new" SWISS business class seats are very firm (too firm), and although they do recline to a "flat bed", they are not 100% parallel to the floor, they DO slant slightly forward. The seats are very, very narrow, and if you want to lie down and sleep on your side, there is little room to do so. This was a daytime flight, so it was perfectly OK.



Swiss International Air Lines Customer review :  29 August 2013 by Michael Robinson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Geneva and return. Flights on time, aircraft (A319) has seen better days but for a 75 minute flight was good enough. Staff uniform like something out of 1970's USSR. A nice touch though was the Movenpick ice cream on the return leg, excellent. Would recommend for on time, efficient service.



Swiss International Air Lines Customer review :  28 August 2013 by K Doran    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich-Singapore flight was extremely poor. Recently had done the same leg (opposite direction) and so was not expecting very much as far as comfort, food and service went, but no IFE until 8 hours into the flight, no aircon for about an hour into the flight and horrible seat positioning (3 seats placed directly behind 4 seats, so had to lean into neighbour's lap to watch IFE when eventually came on) made for a very disappointing and uncomfortable flight.



Swiss International Air Lines Customer review :  28 August 2013 by D Hutchinson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Budapest to Zurich and from Zurich to London. I have been flying for 15 years and my flights with SWSS have been the most enjoyable! The comfort of the aircraft and the friendliness of the staff was astounding and the inflight entertainment - even though it was a very short flight - was of the highest quality!



Swiss International Air Lines Customer review :  19 August 2013 by Sahand Barazesh    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-IST via Zurich. The inflight entertainment was great. There was a wide variety of movies, TV shows, music, etc. The food was great but I just wish there was more of it. Cabin crew very friendly and helpful but didn't have the best English skills. Seats were a little tight but it was okay. All in all it was a good flying experience with SWISS.





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