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SWISS INT'L AIR LINES customer review :  1 December 2009 by James Wallace   (USA)

MIA to BCN in Economy Class. I paid only $594 USD but booked the flight eight months earlier. Video on Demand system included a great selection of movies and television shows. I liked the 2x4x2 seating of the A340. The beverage cart made many passes which included free wine and drinks. Free ice cream was available on the day flight. Flight attendants professional and service excellent. The seatbelt sign was on only when needed. Connections in Zurich were very fast and easy. There were no "extra charges" with Swiss. Why can't the US airlines do this?

SWISS INT'L AIR LINES customer review :  30 November 2009 by A Maynard   (UK)

MAN-ZRH-HKG-ZRH-MAN. Short haul pretty slick for the sectors. The long haul however, you get what you pay for - flight was cheap, so the service was cheap and basic. Exactly same menu and timings both ways. All service done 1 hour after take off then nil service until 2 bread rolls, juice and yogurt 90 minutes before landing. If you are at the rear of economy, expect the food to be cold anyway. Only 4 toilets in Y class with no room to stand and stretch on such a long flight. Cabin crew pretty much absent for the bulk of the flight. If the seat in front reclines, expect your TV screen to be 6 inches from your face. I think on such a long flight, I would rather pay a little more and travel in more comfort. Cheap and semi cheerful I would call it. Transfers at ZRH all went smoothly though, even my bag made a 40 minute connection, so well done on that.

SWISS INT'L AIR LINES customer review :  21 November 2009 by Stuart Walker   (Australia)

JNB-ZRH-JFK Business. Swiss use the Premium Club lounge at JNB which is pretty basic. Flight on A330 with old business seats. Despite them being hard and not lie flat I managed a good sleep. Food okay and crew just OK. The main business lounge for Swiss at ZRH was fine - nice breads for breakfast. The showers are small but adequate. ZRH to JFK was a more professional flight. New business class seat which is lie flat. The aircushioning is a gimmick as it did not seem to make much difference to my seat. Food was good, wine not so good. AVOD not bad. All flights on time.

SWISS INT'L AIR LINES customer review :  20 November 2009 by Urs Christen   (Switzerland)

Zurich to Miami return. I was disappointed and would have expected more. Still the old business class seats where you "slide down" while sleeping - entertainment system that resets at least 3-4 times during the movie, no "real coffee" from an espresso machine and on the return flight even red wine was gone and only minimal drinking water was supplied. For the price Swiss is charging for Business Class this is lousy. Staff was friendly but this does not compensate the companies missed investments. My next trip I will be carefully checking options first before choosing Swiss Business again.

SWISS INT'L AIR LINES customer review :  19 November 2009 by Erich Koller   (Switzerland)

Business trip ZRH-MAD-ZRH same day. Overall a good experience with load factors below 60% on both legs. Travel time of over 2 hours and hence we got more than a muffin with a croissant and coffee/tea in the morning and a choice of sandwich in the evening. I cannot complain for the price we paid except for the fact that the handling agent at MAD was not too helpful when asked for a change of flight. LX has a good standard of service in Europe, with old but clean aircraft and standardised crew service levels. A320's in the fleet needs a replacement rather sooner than later.

SWISS INT'L AIR LINES customer review :  17 November 2009 by M Clement   (Switzerland)

ZRH-BKK. Lounge stops serving food 1:45 before departure and closes 45 minutes for departure, meaning that you get to wait at the gate with everyone else. No pre-dinner drinks offered on flights that depart after 22:00 according to the flight attendant. Dinner was served approximately 1:30 after departure, when most people just want to get to sleep - and choices were a "light" dinner of chicken, soup, or tofu. Flight attendants were brusque and business- like. Not exactly the experience I was hoping for when I paid over CHF4500- for a ticket. Next time I'll fly with Thai. Equivalent seat and massively better service.

SWISS INT'L AIR LINES customer review :  17 November 2009 by Ron Miller   (USA)

LHR-LUG return Business class. The one thing I found disappointing about these flights was the lack of legroom. The seats are the same as in coach, but the middle seat is kept free. Otherwise, FAs were wonderful as was the food - even managing a sandwich on the 20 minute flight between Zurich and Lugano.

SWISS INT'L AIR LINES customer review :  15 November 2009 by Tolga Emin   (Netherlands)

AMS-ZRH-LIS return. All flights on time. Legs flown by a mix of A320/A321. Planes were not the newest but cabin looked clean. Croissant and cold sandwich together with drinks served on the shorter legs and a small hot snack on 2:15 hour legs. Cabin crew professional and attentive. Transfer at Zurich was good arranged with gate info given on board the plane before landing. Will save a lot in case you run out of time at transfer. Good to see that there are some airlines left keeping their full service level in these times of non-service madness.

SWISS INT'L AIR LINES customer review :  12 November 2009 by Gary Binas   (USA)

LAX to Brussels then to Athens round trip. Flight attendants spoke excellent English and some of the friendliest I've encountered. LAX to Brussels we were served two meals and two snacks and drink service in between meals, and they served small bottles of wine for free ! I've flown United and American most of my life and there is a noticeable difference.

SWISS INT'L AIR LINES customer review :  11 November 2009 by Alan Lacey   (UK)

Miami to Zurich was very disappointing. A340 with old style interior and harsh lighting. Crew were pleasant but service seemed chaotic. Some passengers were missed for welcome drinks. No offer of pre-dinner drinkks (they were busy taking breakfast orders!). No attempt to re-fill wine glasses and no offer of brandy or liqueurs. Food was okay (no more). Passengers were then given a small bottle of water and crew disappeared. Cabin overheated and seat uncomfortable so sleep was difficult.

SWISS INT'L AIR LINES customer review :  10 November 2009 by Louis FitzPatrick   (France)

LYS-ZRH-PVG return in Economy Class. Very satisfied. Highly recommended from Lyon Airport to Asia. Allows us to avoid Air France atrocious service and prices and Charles de Gaulle. Paid 450€ instead of more than 800 with AF so great value for money and less time travelling also. Service excellent, food not so exciting but inflight entertainment excellent and a flow of surprises: ice cream, drinks, toblerone.

SWISS INT'L AIR LINES customer review :  9 November 2009 by P Enz   (Switzerland)

ZRH-BKK-ZRH and ZRH-HKG-ZRH in Economy Class. Seats ok, but AVOD box under the front seat takes too much space. The staff is basically friendly and food always been good. However, on these long haul flights to Asia dinner is served shortly after take off. After that there is no real service anymore for nearly ten hours, except some water from time to time. Approximately one hour before landing they serve a very simple breakfast in a cheap paper box. Personally I think Swiss is a good Airline for flight within Europe or to North America, but for Asia, there are many better airlines.

SWISS INT'L AIR LINES customer review :  8 November 2009 by Johan Vranken   (Belgium)

Brussels to Bangkok business. Check in Brussels quick and friendly. Brussels Airlines lounge comfortable with drinks and snacks. BRU-ZRH Avro 100, seat 1A comfortable, cold snack and good drinks. Crew friendly. ZRH-BKK on A340, seat 5B. Crew very old, not overfriendly but hard working. Food nothing to write home about but drinks plentiful. Arrived in Bangkok early and fast track coupon for immigration was a plus.