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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  10 December 2013 by Hans Roloff    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-PVG (Shanghai) on an A343, fully booked in the "upper classes" (maybe as well in economy, but I could not verify). Plane clean and well maintained, "full flat seats", but my aisle seat was open in the very front, thus the feet could easily slip to the right and collide with the people moving in the aisle. Window seats do not have this risk. Departure with a minimal delay, arrival about 20 minutes late due to "avoiding Russian airspace", thus taking the Southern route over Turkmenistan, Kazakstan, and entering Chinese airspace West of Urumqi - this is altogether a flight time of one additional hour. Meal service consisted of a late lunch and an early breakfast almost at sunrise over Central China - both with good choices, good quality - just good European business class standard, but also taking Asian tastes into consideration (two of the four meal choices can be called Asian dishes). Beverage selection ok, no "high class wines" - one Swiss white and red each plus three additional European varieties. The result is probably similar to my choices if someone would ask me to suggest five reasonable wines giving me a strict budget plus the must of choosing two Swiss ones. Thus I do not complain, but enthusiasm sounds different, AVOD is not my topic - I just follow the airshow, read, dine, and take a nap. Once again a pleasant flight on Swiss, but I wish they could have a slightly less strict budget on beverages and inflight magazines.



Swiss International Air Lines Customer review :  22 November 2013 by Michele Borgarelli    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel about 100,000 miles per year. This was my first experience with Swiss and will be the last one. I flew from Moscow to Washington and had a connection in Zurich. My flight was 10 minutes late and I had a tight connection. Swiss were not able to provide all my boarding passes for my trip. I was misdirected by Swiss personel twice to the wrong terminal and only after many insistences did they look at my itinerary and decide to help. At that time it was too late and I missed my connection and they were suggested I had to purchase a new ticket! Again only after my strong complaint did they look at my itinerary and realize their mistake.



Swiss International Air Lines Customer review :  13 November 2013 by Alexander Huehmer    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-ZRH-HKG-ZRH-BUD I had several flights in C with Swiss in recent years and never left with any disappointment. The seats are comfortable and had a decent 5-6 hrs sleep on both long legs in the flat-bed. Service efficient and friendly. Meals are pretty good - especially the breakfast service is pimped, you get a wide selection incl. hot dishes. Wine and liquor selection awesome. Entertainment working fine with many choices of films, CDs etc. Transfer and connections fine. The last leg had some technical issues and we had to return soon after takeoff back to ZRH as a precaution the pilot announced.



Swiss International Air Lines Customer review :  5 November 2013 by Alan O'Connor    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-ZRH-FLR, 29/10/13. Two excellent flights on well maintained planes. Excellent service. Both planes on time. Cabin crew excellent. Nice pizza snack and chocolate free of charge. Info on Zurich-Florence flight (gate no. etc) available on Dublin leg into Zurich. Flying as it used to be. Will definitely use again for European travel, and maybe further afield! Excellent value for money (Star Alliance booking, Lufthansa on the way home).



Swiss International Air Lines Customer review :  5 November 2013 by I Palin    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich - Bangkok, Bangkok - Zurich in business class. Check-in smooth, cabin crew efficient pleasant and helpful. The new seats were comfortable in all ways except for being a bit narrow. When completely flat for sleep (easily done) I had no problems, lying on my side I got a good sleep both flights, those who sleep on their backs may not be so happy. Food good without being outstanding.



Swiss International Air Lines Customer review :  5 November 2013 by Matthew Tesch    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was my second Swiss Business-class experience long-haul and intra-Europe in four years, and the improvements in all facets were both subtle and noticeable. Their resumption of SIN services appears to be paying off, with excellent loads both ways (previous trip was ex-HKG). Outwards SIN-ZRH, LX179 was on the oldest A340 (HB-JMA) but you would not have known it from the immaculate cabin. Cabin crew an absolute delight, with a range of ages and genders, and every one with whom I interacted was cheerful and charming, the friendly teamwork was a joy to observe. The addition of a seat controls briefing card’to the seat-pocket contents was a welcome and helpful addition to the reconfigured A340. Choose an outboard single seat if travelling alone, I had 9K on the LX179 and 11K on the return LX178 and enjoyed a decent 5hrs snooze on the former and almost 8hrs solid sleep on the latter. In Europe the ZRH-TXL (and later return) sectors demonstrated why Swiss has been awarded Best European Business Airline. Crew interaction, details (jackets, lockers, water bottles, reading materials, chocolates) and short- sector catering were all happy experiences. The return LX178 ZRH-SIN crew didn't quite make par with their 179 counterparts a fortnight earlier, but their colleagues had set a very high bar. Both food and wine were very good indeed. Transfers at ZRH were flawless, and the ‘worlds longest attended bar’above the J and F lounges is worth adjusting a connecting flight to allow an hour or two extra enjoyment.



Swiss International Air Lines Customer review :  30 October 2013 by Frank Eppel    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LX242, ZRH to DXB, flight started with delay due to fog in Zurich and late incoming flight. Fog can happen in Zurich at this time of the year. The flight was full and busy. Seated in 22D, right after a bulkhead and with only three middle seats, the row is better to avoid as the seats are still narrower than in other rows unless you are really very slim (though leg space, at least, is better than in other rows). Food was okay, so was IFE and the flight attendants. Baggage made it to destination, too, despite very short connection.



Swiss International Air Lines Customer review :  24 October 2013 by P Schuster    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-HKG-ZRH round-trip in space of a week with ageing A343 in Economy Class. Cabin service lacks warmth and smile on both legs. Very professional and efficient cabin service but no feeling of sincerity coming through. Y-class food of good standard, nothing special though despite the fact that Swiss prides itself in using GateGourmet as opposed to LSG. IFE system definitely long out of date with very basic inflight tracking capability and animation, radio channel selection also poor. Worst of all on this flight was the Y-class seat itself. Leg-room actually decent, but the softness of the seat is poor. It is very hard to sit on and on a 12 hr flight is VERY uncomfortable overall compared to other Y-class comfort at other carriers. Cabin temperature on overnight flight much too cold.



Swiss International Air Lines Customer review :  23 October 2013 by James Qurashi    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-JFK via ZRH. The A330-300 with their new business class seat and screen are much appreciated, the service is very good, the meal could have been slightly better however they paid attention to the requests and constantly filled up glasses and the cherry on the cake: I mentioned that I liked the Swiss chocolate bars - the ones they hand out in for coffee or during short flights - at the end the Maitre de Cabin brought me a small nicely handwrapped bag with around 7 bars inside! Nice touch Swiss!



Swiss International Air Lines Customer review :  21 October 2013 by Mohamed Musa    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cairo - Zurich - London Heathrow. CAI-ZRH check in staff at CAI friendly and helpful. Aircraft was A340 is ageing but well maintained. Cabin crew attentive and friendly. They love to smile whenever making eye contact with passengers. Food well presented and delicious. They even provide blankets and pillows during this day flight, how thoughtful. ZRH-LHR everything good. SWISS chocolate at the end of the flight is a nice touch. Overall, very good and highly recommended. They are truly the best airline in Europe I guess.



Swiss International Air Lines Customer review :  14 October 2013 by P Anda    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-ZRH, Business. The most disorganised meal service I've ever seen. The new configuration must make it difficult for crew however repeatedly wandering around looking for non-existent passengers in the middle of a meal service was of concern. Three rows from the front of business and 1 hr 20 mins after they started serving the meal we still didn't have a food, an entree, a bread roll or a drink! Swiss used to be my favourite Euro airline from Asia however standards, service, inedible food and the new cabin sadly make Swiss a very low choice of mine now.



Swiss International Air Lines Customer review :  8 October 2013 by Vazzari Davide    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Zurich to Stockholm on Monday 30th Sept and back to Zurich on Friday 4th October. This was not the first time I was flying to Stockholm (6 other times in the last 3 months) and I have always had the same so-called "Bruschetta" as meal. Disgusting. The cheese is indigestible and they do not offer you any other option. I wonder how a such reputable airline company is not able to vary its offer. Especially for a flight that costs more than CHF 1.500!




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