Swiss International Air Lines Passenger Reviews and Customer Trip Reports

Swiss International Air Lines customer travel guide

SWISS Intl Air Lines 4-Star Airline ranking

SWISS Intl Air Lines First and Business Class Lounge Reviews

SWISS Intl Air Lines Economy class seat reviews

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SWISS Intl Air Lines First & Business class seat reviews

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Zurich to London. Very disappointed with Swiss Air Check-in Staff. Wheelchair requested prior to flight yet not organised. Arrived 1.5hours early. On crutches had to move around and speak to five different check-in staff. Officious ticketing officer issued boarding pass for a seat in the third back row of the plane, though doctors letter stipulated that extra legroom was required. Humiliating and stressful. No compassion or consideration shown. Furthermore on arrival at Heathrow, no wheelchair had been organised by SwissAir.

MCR to Zurich to Newark in business. Third time I have flown them and was impressed. Hot breakfast on the Manchester - Zurich route was pretty good. No TV though which would have been nice, though the flight is short. Food was the best I have had on a flight. Nice wines too. Decent entertainment package. Lie flat seat are good though they are a bit hard. Attendants are good, not too imposing. Doesn't seem though to be enough bathrooms on the plane which I think it was an A330. Business class was full and economy was half full.

Four of us flew London - Hong Kong, via Zurich. Comfortable seats with plenty of legroom, excellent meal and superb service. We flew the same airline back to UK, everything was as good as on the way out. Excellent information regarding connection flights and baggage collection. Food excellent and staff very attentive.

Flew Zurich to Brussels and back in Economy - however, probably the most uneconomic flight ever: CHF 1600 (EUR 1250) for a semi-flex return. No more wifi in Zurich's Star-gold lounge from 01 January 2013, unless you have a qualifying mobile phone number (e.g +41). Flight - Uneventful, all pax squeezed to the last rows albeit only 4 pax in business. Never again, if I can avoid it.

Short-haul European trip. Standard flight, standard service and food. Nothing to complain about except the price of the ticket. Swiss does get the job done.

The last time I travelled with Swiss was from GVA to Heraklion in business class, the flight was very good and the seats comfortable. Staff were polite and friendly. In-flight dinner was excellent and followed by a wide choice of chocolate, biscuits, hot and cold beverages. Finally, the airline's business lounge in Geneva is well situated, cosy (comfortable leather seats) and offers a wide range of breakfast beverages.

Amsterdam Schiphol (AMS) to Zurich Kloten (ZRH) on Airbus A320. Plane was fairly new, seats were okay. Aircraft departed on time and landed ahead of schedule. Great service on board with good inflight entertainment for a European flight (on overhead screens), very good cabin service (with sandwich, drinks and chocolate), and very friendly crew. SWISS has definitely got a good offer on medium-haul flights and service on board and on the ground are very good. Zurich airport offers fast and easy connections to both other intercontinental flights or to different cities in Switzerland.

Flew ZRH-JFK on an A330. Very relaxing colors with light wood panelling. Great service and crew with excellent language skills. Food and wines were very also excellent and with a local flair promoting different regions of Switzerland. Once the seat is turned into a bed, full flat with a real duvet and a normal size pillow, you are almost like in a normal bed. Entertainment also quite good with a nice choice of movies and a large fixed screen. The movable half partition gives you privacy without the feeling of being claustrophobic. An excellent product for a European airline. I would definitely recommend them.

Business class on A340 from Tokyo to Zurich, and despite great expectations, I was disappointed. ANA do the check in at Narita, and they were very pleasant. Staff on board were polite, but food was non-memorable, the one meal for the 12-hour flight was far too small, with nothing but a light snack shortly before landing in Zurich. Movie selection was quite extensive. Seat was very upright and hard for sitting, and my type of seat along the wall was probably the worst type of seat. It was claustrophobic, as the curved wall encroached upon my space both when sitting or lying down. Seat is uncomfortably narrow for both sitting and trying to sleep. Being a wide shouldered man, I could not really sleep on my back between the armrests. You legs are stuck in a tunnel or box, making it difficult to get in and out of the seat when it is reclined. I am not excited about using Swiss again, but if I did, I would try to get a seat in the centre of the plane.

ZRH-IST on A320. In business, the middle seat is kept empty but doesn't have a tray as on the 321. Plane was tidy and clean but seats are starting to show their age. Not much leg room especially in the first rows. Service was very friendly and efficient and the purser was great. Usually young flight attendants are trained on this flight and on a full flight, when left alone in business class, it can be a disaster at times but luckily it was not the case on this flight. For a short European flight, food is not with local Swiss specialities (with portions getting smaller and smaller) and a nice selection of wines but still far below the competition. Good selection of newspapers and magazines.

Overall, I was happy with this airline. I was not, however, altogether too pleased with their online check-in system. Since I was flying Swiss through United, I was unable to check-in online 24 hours before. I called the company and they told me it would not be possible. The unavailability of online check-in led to problems on the flight, namely, many passengers being unhappy with their seat assignments. I was asked twice to switch seats. I also overheard 3 other passengers asking other passengers to change seats. They were also very adamant about the weight of carry-on baggage being under 8 pounds. I felt this rule somewhat arbitrary, but was happy to comply. Many passengers in line ahead and behind me had to pay the $100.00 fee to check their bags.

BCN-ZRH-DXB, January 3rd. BCN-ZRH departed and landed on time, good and efficient service even though the breakfast croissant was quite dry. Equipment: A321, Economy Class is more comfortable than the average on such flights. Short connection time (1 hour), however the transfer went perfectly due to a perfect organization at Zürich Airport. Efficient and cheerful ground staff. ZRH-DXB: departed and landed on time, cabin crew polite and efficient, good on-board entertainment despite of a reduced choice of movies. Equipment: A330-300, seats in Economy are tiny and dreadful. Food was good but insufficient. At least, Maître de Cabine kindly served me an extra main course and a snack before landing (in addition to the traditional Ice Cream), as I was literally starving. Luggage came on time at destination despite of the very short connection time. Good product for a long-haul flight operated by a European airline.

Flight 257, TLV to ZRH, codeshare with El Al 8853. Aircraft used was an Airbus A330-300. Economy seats were comfortable and clean. Personal inflight entertainment system was easy to use and loaded with content. I cannot comment on the food quality as I did not partake (more tired than anything else on that flight), but the chocolates they distributed before landing was superb. Flight attendants were friendly and easy to approach. Out of the 4 flights I took this past month, my flight with SWISS was the most enjoyable.

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