Sunwing Airlines Passenger Reviews and Sunwing Airlines Customer Trip Reports

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SUNWING AIRLINES customer review :  5 January 2012 by C Young    (Canada)

The trip from hell to Cuba, started with a 2 hour delay in Northbay, airport could not process travellers quick enough, stood in line for over 2 hours. Sat on the plane for 60 minutes waiting to be de-iced. Sunwing bus over an hour late picking us up at our resort for the return trip. We had to clear customs in Ottawa, removing all luggage and clearing customs, re-check your luggage in another line up. Finally got onboard and had to sit for another hour, they forgot to load half the luggage so we had to wait for them to finish loading. The flight to North Bay only 39 minutes but being stuck on the plane it took over 3 hours to get out of Ottawa!

SUNWING AIRLINES customer review :  6 December 2011 by Alice Otrysko    (Canada)

We just returned from Varadero. My only complaint is that we chose and paid for Elite Class and all we got for that was leg room and a quicker check-in in Toronto. In Cuba we waited forever at check-in although the lines were short. The food was not good but wine with the meal and champagne with the breakfast was welcomed, but the rest of the plane got the same thing and we were not treated with any more care. No one offered us blankets or pillows and they should have for Elite. Elite should be treated a little bit better for the extra money.

SUNWING AIRLINES customer review :  23 November 2011 by David Stuhlmueller    (Canada)

We had booked a direct flight to Punta Cana, only to get to YYZ and find that it was going to Quebec City first. No notification, added hours to the flight. Crew were awful. We checked in long before anyone in Quebec did, however we got stuck with the washrooms right behind us. Waited 3 hours before we could get a beverage. Flight 421, much better. Attentive and friendly. Since when do I have to pay $15 per seat, per flight to book a seat?

SUNWING AIRLINES customer review :  22 November 2011 by J Koradi    (Canada)

Just returned from Cancun. Flight out of Ottawa was on time and easy. Transportation to and from resort was quick and Sunwing representative were very helpful during our stay. Overall pleasant travel, cannot comment on the food as I did not have any and would not expect it to be over the top as most airline food is the same. Flight crew were courteous and efficient. Overall very good experience.

SUNWING AIRLINES customer review :  17 November 2011 by A Diaz    (Canada)

Toronto-Rome. Our flight to Rome was delayed over 13 hours, so we left the following day and arrived in Rome in the middle of the night with nowhere to go until the morning. No apology - nothing. On our way return, we left over 1 hour late because someone had lost their passport. The seats were the smallest I have seen and the inflight movie was shown using a projector with two working colors. The food was regular airline food and the cabin crew once in flight were polite. The actual flight was smooth both ways.

SUNWING AIRLINES customer review :  21 October 2011 by Amelia Fedoruk    (Canada)

Our experience on Sunwing was positive. We flew to Mexico, four adults and two children (8 & 12). The service was very good, food was edible and I liked that we got two choices. The flight was on time there and back. It was also nice to hear the captain address the passengers regarding our surroundings.

SUNWING AIRLINES customer review :  17 October 2011 by H Rapin    (Canada)

I was very happy with the service we received on Sunwings to and from Puerto Vallarta. We were well informed, the food was great and the service was supreme. They give you a snack early on, a full meal service with wine, a water break and nice hot towelette.

SUNWING AIRLINES customer review :  18 September 2011 by P Lowery    (Canada)

Our trip started 6 hrs late, we were looking forward to watching the onboard movies with our free earphones only the picture on the screen was jumping with green flashes of colour, it was so hard to watch so we just gave up. On the return it looked good, we were onboard on time, seatbelts checked and then we were told there was a problem with the plane and the tyre would have to be changed. They said we would be given a temporary pass to go back to duty free until the plane was ready, we were again loaded on, they did a count and were ready to leave however we told the steward several times that the lady ahead of us was not on the plane and they put the walkway back up to the plane and the lady got onboard saying they did not want to let her on they told her everyone was accounted for. After another head count for the 4th time they found they were missing another 4 people. Once in the air they wouldn't turn off the seatbelt sign until the first meal was served, they were very disorganized, again the picture was unwatchable. Never seen so much chaos.

SUNWING AIRLINES customer review :  2 September 2011 by B Kounlavout (Canada)

Montreal to Paris - the flight was on time and we arrived 1 hr early. We were served champagne, hot meal with wine, breakfast. Staff were nice and polite. Return, Paris to Montreal, registering our luggage was slow. Everybody boarded on time but we waited 20 min before departure. Service onboard was good - champagne, hot meal with wine, small pizza. Staff were again lovely.

SUNWING AIRLINES customer review :  20 August 2011 by Yvonne Walker (UK)

Gatwick to Toronto. This flight was due to depart at 12.10pm but did not leave until 00.40 am. While waiting my partner and myself were told there were mechanical faults, we were each given £10 pounds vouchers and just before departure we got another voucher which we were unable to spend as everywhere was closed.

SUNWING AIRLINES customer review :  5 August 2011 by C Battistella (Canada)

Calgary to Cancun. It does not make any sense for the plane to go from Calgary to Edmonton and then to Cancun. 2 hrs after we boarded we were still flying over Alberta. The service onboard was awful, it was impossible to get a glass of water when they were not serving drinks. One meal was given on a flight that for the Calgary passengers lasted 8 hrs. A few more snacks would have been welcome.

SUNWING AIRLINES customer review :  30 July 2011 by S Collin (Canada)

Just came back from Cuba a week ago, we flew with sunwing for the first time but most certainly not the last. The service in the plane amazing, champagne, wine, choice of 2 different hot meal, pillow, blanket etc. Their planes are only a few years old and they have leather seats.

SUNWING AIRLINES customer review :  25 July 2011 by A Barnett (Canada)

We travelled with Sunwing from Toronto to Punta Cana Domincan Republic return. I was very concerned about the flight as I had read a few bad reviews but both flights went very smoothly. I was travelling with 3 small children and any delays would have been difficult to deal with but both flights left on time. I found the staff very helpful. Really we have no complaints about the flights and I would not hesitate to book a flight with Sunwing again.

SUNWING AIRLINES customer review :  14 July 2011 by Peter George (UK)

We booked late flights with Sunwing flying from London Gatwick-Toronto returning one week later, both flights left bang on time and arrived on time. Staff were helpful and the service was very good. The screen for the films was a bit hard to see but all in all it was a great service.

SUNWING AIRLINES customer review :  13 July 2011 by Cynthia Veglio (Canada)

I booked a trip through Sunwing to London/Paris Sun. The flight was delayed until Mon. We lost a whole day and night in London which was already paid for. The flight failed to provide my daughter with a vegetarian meal which we had ordered. The flight crew did not seem to care and my daughter was starving by time we got back to Toronto, Canada. They were not very pleasant and almost seemed like they did not want to be there. No movie on the way down and coming back you could not see the screen as the seats are blocking the view. All in all it was a very bad experience with Sunwing.

SUNWING AIRLINES customer review :  20 June 2011 by T Holden (Canada)

Travelled from Montreal to Punta Cana with Sunwing. Check in at the airport was fast and pleasant. Airline crew was very friendly and got everyone excited for the trip. Enjoyed the free earphones, meal, and champagne. Overall great experience. Have travelled with Sunwing twice and would not hesitate to recommend it to others.

SUNWING AIRLINES customer review :  2 June 2011 by Stephen Browne (Canada)

Calgary to Hautalco, flights down and back were on time, cabin staff excellent and worked hard. For a charter discount airline I would have to rate the service as very good - and even the food was okay.

SUNWING AIRLINES customer review :  16 May 2011 by J Connell (Canada)

We were on an all inclusive vacation from Toronto to Punta Cana. While our trip unto the departure was pretty uneventful our flight home was a complete gong show. Our flight was delayed by 8 hours before it was eventually cancelled. There were no Sunwing reps at the airport to tell us what was happening. So we spent 8 hours in the Punta Cana Airport, wandering from one terminal to the next. Sunwing gave us a $10 food voucher, that could only be used at one restaurant. Once we found out the flight was cancelled we were sent to a resort 35 min away - not for the night, but for the 8 hours before we had to return to the airport. They rescheduled our flight for 4am. At the resort where we stayed for the evening, we were given a room with a severe leak in the bathroom. All in all I will not be wasting my time or money with these guys any time soon!

SUNWING AIRLINES customer review :  10 May 2011 by Roy Mitchell (Canada)

Vancouver to Cancun return. Good foods, good service both ways. Didn't like to have to pay for advance seat booking. Also the charges for overweight baggage especially when we used one bag for two of us - $20.00 per kilo nearly $10.00 per pound! I know, I read it in the documentation before leaving, we even weighed our bags before leaving to see they were under by some amount, but didn't give it a thought. So purchase any liquor you want to bring home at the duty free after you check in.

SUNWING AIRLINES customer review :  9 May 2011 by E Hollingsworth (Canada)

Edmonton to Los Cabos. Departure was scheduled for 3.30pm, delayed. At 6pm we were given a $15 voucher each to eat dinner. At 9pm the flight was cancelled and we were given a shuttle (with a line of people a mile long waiting, so we paid a cab) to the Days Inn Leduc. This hotel can't possibly be more than a 2* as it stunk and had the last rentals half empty water bottle in the window sill. We ended up flying at 9am the next morning with a $150 pp voucher handed to us upon boarding. (apparently only 1 voucher per transaction is accepted on a future trip). The sad part is this happened to our family of 8 two years ago and that time we received no compensation and actually had to rent everyone's rooms for the night & pay for meals.

SUNWING AIRLINES customer review :  9 May 2011 by H Lorette (Canada)

YVR to Cancun return. We did pay for the Elite Plus upgrade and sat in exit rows 15 and 16, which we had pre-booked about 2 weeks ahead of time. There is loads of leg room in these rows, and the only issue with the seats is that those in row 15 don't recline (again not a big deal for me). Our 737 on the way down had normal tray tables on the backs of the seats in front of us, but the one on the way back had the tray tables in the arms for the exit row. I prefer the former as those seats are more comfortable. The flights both ways were not full, so my husband and I had our 3 seats to ourselves, and many passengers had whole rows of seats to themselves. The staff at both airports were friendly and helpful, and crew on the flights were very good and extremely accommodating. I've flown with many other airlines where the crew disappears after take-off and you practically never see them again - absolutely not the case here. The food was quite good both ways for what it is, and we had no complaints. They had plenty of drink service and promptly tidied up empty cups/trays afterwards. The Elite Plus upgrade came in handy at check-in in Cancun, where we bypassed a huge line-up of travelers as there were only 2 regular check-in windows + the Elite Plus window open and no one in the Elite Plus line- up. Based on this single experience, I would recommend Sunwing and I would fly with them again.

SUNWING AIRLINES customer review :  3 May 2011 by R Sanchez (Canada)

A vacation to Punta Cana booked with SunWing and I was very pleasantly surprised. The two flights to/from our destination either left on time or early and both arrived ahead of schedule. The staff were very pleasant and the only criticism I have is that the food was not the greatest - but there was no extra charge like on Air Canada.

SUNWING AIRLINES customer review :  26 April 2011 by Darrell McGorman (Canada)

My spouse and I flew to Cancun on Sunwing Airlines for vacation. I found Sunwings airport check in staff rude and indifferent in Calgary and especially in Cancun. The baggage allowance of 20kg between two bags is a joke. West Jet allows one 50 lb bag and an additional bag up to 50 lbs for an additional 20.00 In Calgary I was told that I could not bring my computer bag on the plane, this is the same bag I fly with on West Jet and I have never had an issue with it. I stuffed it in my one checked bag and I carried the laptop on board. The Calgary counter staff look like stars compared to the staff working in Cancun. We were over the weight limit in Cancun. We were told we would have an additional charge of $20.00 per kg. We wanted to quickly rearrange some items to meet the limit but we were told to go back to the end of a 30 minute line. We went back to the end of the line made the revision and I ended up paying and additional $40. This amount was less than I would have paid had we not gone to the back of the line. It was now okay for me to bring my Computer bag on as carry on. Stuffing the computer bag in my checked luggage in Calgary did not put me over but it did in Cancun. I will also add the negative comments on this site about the seating and leg room on this airline are very accurate. I will never fly this airline again, I submitted an email comment on the Sunwing website and I am sure they will not respond.

SUNWING AIRLINES customer review :  25 April 2011 by D Ban (Canada)

We traveled with Sunwing to Huatulco, Mexico return. The plane departed from Toronto 5 hours late, return flight was five hours late as well (no voucher given this time) and I could see on Huatulco airport that they had a total of four late flights out of a total of eight on April 19th. Basically this is how Sunwing is doing business, they are not able to commit to a schedule because they simply do not care about their passengers.

SUNWING AIRLINES customer review :  25 April 2011 by R Olson (Canada)

Just returned from a planned family vacation to Varadero. The hotel was what was expected, the flight to and from was not. The flight down was delayed by 2 hours by weather now this is not Sunwing's fault but leaving a fully loaded aircraft on the tarmac could have been avoided by letting people wait inside the airport. The flight crew on both flights were excellent but as we were flying as a family one would think that upon check in that Sunwing would seat us all together no we were scatted all over the aircraft for the flight home, a bit of a disappointment. The leg room and seating were very cramped if they removed 1 row of seats on each side of the plane all would be good, I think a very simple solution to a lot of there complaints.

SUNWING AIRLINES customer review :  25 April 2011 by Laura Smith (Canada)

I recently travelled with Sunwing Airlines to Varadero, Cuba. The flight itself was a great experience however the Sunwing staff at the Varadero airport made the experience horrible. When we were leaving to go back to Canada our flight was delayed. Sunwing staff at the airport could not speak english and would not communicate to passengers about the length of delay. We were delayed for more than 6 hours and Sunwing did not provide any vouchers for food or drinks. The entire Sunwing Staff was disnorganized, unprofessional and would not communicate which made things very frustrating for us passengers.

SUNWING AIRLINES customer review :  11 April 2011 by G Bradshaw (Canada)

Just returned from a trip to Cuba. Crew unfriendly and they ran out of our selection of food by seats 9AB. Seats very cramped. We had one stopover to let passengers off and load new ones on. None of the new passengers were assigned seats, so that the assigned seats were taken. With 200 people trying to sort out seats it was very stressful for all.

SUNWING AIRLINES customer review :  6 April 2011 by W Newton (Canada)

Return trip Vancouver, Varadero. Travelled Elite Plus package both ways. Excellent upgrade. Going down bulkhead seat and they were somewhat tight as armrests do not raise in front row due to the the serving table inside them. Coming back we were in the row behind much more comfortable. Crew work hard and very friendly. Food was very good.

SUNWING AIRLINES customer review :  5 April 2011 by John Madden (Canada)

My wife and I flew to San Juan return. On the trip to San Juan the flight attendants were friendly and meal was good but seating was tight. On the return we had booked Elite Plus seats for $40 extra each. I was placed in the front row - seat 2D - but was cramped from the get - go. The seating plan shows the seats to apparently have lots of room but this in reality is not the case. I tried placing my left foot out into the aisle but the washroom traffic was pretty heavy so rather than annoy people I kept my feet tucked in. Despite the negatives re seating, I felt that the crew worked hard.

SUNWING AIRLINES customer review :  21 March 2011 by F Bullen (Canada)

Travelled to Puerto Vallarta from Vancouver. Staff at the counters and the crew were great. The champagne, hot towels, free wine and meal were an added bonus and the flights were on time. The legroom is a little cramped but on the way down we had the first row, which had a little more room and did not pay extra for this. My daughter and I had seats together on both flights.

SUNWING AIRLINES customer review :  19 March 2011 by J Gilchrist (Canada)

I traveled to Puerto Vallarta with SunWing and found many positives to this charter airline. We booked a Champagne flight and service was great. Upon take off we were served a small serving of champagne to toast our trip and the meal they served was delicious. I would recommend the non-vegetarian option as on both flights it looked much better than the vegetarian. There was complementary wine with the meal which were decent. The return flight was much the same although you do not get champagne service, meal was tasty and there was again complementary wine. The only downside was the leg room. I am 5'7" and I found my knees cramped especially when the seat in front of me went back - not the most comfortable experience.

SUNWING AIRLINES customer review :  16 March 2011 by T Ferguson (Canada)

This is a barebones airline that does the minimum possible to get you there and back. However, that is what I paid for. We flew return Edmonton to Puerto Vallarta, and paid for the extra leg room, preferred boarding, seat selection, and express checkin ($60 per). The express checkin lines in both airports were unmarked and we missed them, but there was hardly a delay to speak of. The leg room was nice - we saw many couples and families separated in the cabin so the seat selection should be a must. The service was not friendly at all, but serviceable. The bar cart comes once, but they allow you to stock up. The snacks were of poor quality, and the dinner was barely edible. The hot towel service and champagne departure were nice little frills, but since there was no charisma to the crew it really didn't add a lot. Both flights were on time. If you want anything more than the most basics service you will want to look elsewhere, and be prepared to pay for it.

SUNWING AIRLINES customer review :  15 March 2011 by Donna-Marie Driscoll (Canada)

Montreal to Panama return. Food was good, warm towels appreciated, complimentary pop, water etc was great. Lacking smiles, friendliness. Travelled in B737 both ways, but the return flight B737 had ashtrays and no padding left in the seats for a 5.5 hr flight. Will only consider Sunwing as a last resort when no other airlines are travelling to our destination.

SUNWING AIRLINES customer review :  7 March 2011 by D Ringrose (Canada)

Calgary to Cancun, and Toronto to Cancun. Booked flights because of flight times and both the Calgary & Toronto times were changed. Calgary flights changed from direct to stopping in Vancouver to pick up passengers. Added 4 hours each way to our trip. Toronto flight changed from an early in the day flight to a very late one. Delays on the way home and never an explanation that made sense.

SUNWING AIRLINES customer review :  1 March 2011 by Ken Yorston (Canada)

Vancouver to Cancun. They bumped up our flight by 9 hours each way and didn't bother to tell us. I guess they figured that nobody had any connecting flights. Good thing that we printed our E-tickets a week in advance and caught the change. Of course this meant we had to change our connecting flights (losing our aero-points in the process) and adding 2 nights hotel in Vancouver. Customer service was very rude when asked about this, and said that it was their right to change flight times without notice. Terrible customer service with lots of attitude. Seating in the plane was very cramped and uncomfortable. The flight crew was good and was the only positive thing about Sunwing.

SUNWING AIRLINES customer review :  25 February 2011 by Rob Torry (Canada)

Was given seat 1c and 20d for a romantic vacation get away with my girlfriend. When I complained I was told that we could have paid an extra $60 each for priority seating, When I asked what that included, and was told "seats together". Staff rude, seats are so cramped that I wouldn't think anyone over 5foot 8 would fit. Keep your ounce of champagne and free earphones, and seat couples that book together in seats together.