Home Page


Sunwing Airlines Passenger Reviews and Sunwing Airlines Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share





Sunwing Airlines Customer review :  28 January 2014 by L Padgett    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight going to Montego Bay, Jamaica was delayed 24 hours before our flight was to leave. Our flight was to leave Saturday, January 18th at 10.20am. By looking at YYZ flight delays it just stated delayed. Meaning you had to show up because passengers did not now for how long the delay would be. Upon arrival we found out that the flight was delayed until 5.30pm. There was not one person on site who could represent Sunwing. After a small crowd of us had gathered a representative did show up. We stood for over a half hour waiting on some type of decision. Some passengers were offered meal vouchers, some a day pass to the Sheraton, some limo rides to and from home, others were offered nothing. We waited at the airport all day and then decided to go check to see if there were any new changes with the plane around 3.30 pm. There were none so we did our pre-boarding so that we could get our boarding passes. At about 4.00pm we went to check our luggage only to learn that the flight was once again delayed until 6.30 pm. More meal vouchers and wait time. By the time we got to the gate and waited to board it was 7.00pm. As we were boarding each passenger was handed a voucher for $75.00 for future travel. We did eventually arrive at 11.55pm in Montego Bay and arrived at our hotel room at 1.45am. Will never recommend or use again.



Sunwing Airlines Customer review :  28 January 2014 by G King    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We traveled from Edmonton to Cancun, January 15th-25th. Flight to Cancun was on time, in fact arrived 45 mins early. Flight home was delayed 2 hours then ended up being 4 hours late. We paid and booked for Elite plus which gave us extra leg room and extra weight for luggage and thought we could also go to the VIP lounge. VIP lounge was not included for $80. Extra leg room was nice but the seat was so uncomfortable, our seats did not recline. The food they served was the same as on the way there. Pizza which was barely warm or a smoked meat sandwich and a piece of marble cake. All in all we heard many complaints about Sunwing, doubt very much we will use Sunwing again.



Sunwing Airlines Customer review :  28 January 2014 by T Lewis    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Constantly delayed, no explanations and horrible service. Will never fly with this company again. Was to leave at 8.45 am on January 17, 2014. System was down, stood in line for an hour and a half, finally boarded two hours late. When we arrived in Regina they had booked the people in seats that were already taken. On the day we were to leave January 24, 2014 we went to check out and our plane was delayed 4.5 hours with no explanation. They ran out of sandwiches by the time they got to us they gave us this horrible pizza that was hard as a rock and stuck to the bottom of the cardboard. When we arrived back in Regina we finally landed at 12.00 am and sat on the tarmac for an hour and a half. We finally arrived back in Saskatoon at 2.30 am.



Sunwing Airlines Customer review :  24 January 2014 by Brockmeyer Bob    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Regina to Puerto Vallarta on Sunwing. Supposed to leave at 10.20 am, Sunday January 12th, actually left 1.30 am, Monday January 13th, 15 hours late. No explanation given, but we now know that our plane was given to the Veradero group, which had been already delayed 15 hours for reasons unknown. Something to do with freezing rain which didn't affect any other airlines, only Sunwing. So our vacation was messed up because of problems with another plane and we lost over half a day. We were each given a $150 voucher to be used on a future Sunwing excursion, but there are conditions on it that make it worthless. If you have the chance to fly Sunwing, don't do it.



Sunwing Airlines Customer review :  23 January 2014 by Masella Nadia    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Punta Cana from Montreal on January 10th. Flight was delayed approximately 9 hours. We were on the runway reading to take off, plane takes off when there was a problem with the engine. We had to wait for another Sunwing plane to come in. Got to the hotel at 3am and missed out on our first evening. The return flight to Montreal on January 17th was also delayed approximately 9 hours. Thankfully we found out while we were still at the hotel so we were able to enjoy our day in the sun and enjoy a last dinner. Nevertheless, we were told that the delay was caused due to engine problems, again! Never again Sunwing!



Sunwing Airlines Customer review :  23 January 2014 by J Goldie    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One of the worst travel experiences we have ever had. We flew from Vancouver to Santa Clara, January 7-21. Delays, rude staff, no reps to help. Seriously, pay the extra money and fly with a reliable airline who actually cares about customers.



Sunwing Airlines Customer review :  22 January 2014 by Shawn Maskwa    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

15 hour delay in Regina Airport. Flight was supposed to leave at 7.45pm, delayed to 9pm, then 11pm, then 2 am, then at 2.30 am they announce that it would be delayed until 10 am but to be at the airport at 7 am. They stated they would pay for hotel rooms and taxi. Another hour wasted waiting in line to be told what hotel and waiting for taxi service. At the hotel the manager tells the crowd that Sunwing has no account with the hotel, so we waited for taxi to go back to airport, it was now 4.30 in the morning so we slept in the airport. 10 am rolls along and we are told our flight is leaving on time but will have to go to Toronto instead of a direct flight to Varadero. I understand delays and weather conditions but this was over the top. Spend the extra and fly with a more reputable company.



Sunwing Airlines Customer review :  21 January 2014 by Janet Stephenson    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a 16 hour delay! We were supposed to leave Regina at 7pm on January 11th. We were delayed again and again, claimed the runway was too icy but all other planes were coming and going. They finally sent us home at 3 am. We were to return on January 12 at 8 am and we left at 11 am for Toronto if you can believe it. They claimed they needed to refuel. Finally made it to Varadero, Cuba on Sunday night at 8 pm, we had lost one full day and night, and received nothing for it. Our resort was very nice, the people were wonderful and I would go there again, just not through Sunwing.



Sunwing Airlines Customer review :  21 January 2014 by G Sharma    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled to Cuba from January 2-11, 2014 on Sunwing. We have travelled before with Air Canada Vacations, WestJet without any issues so were expecting similar service, not so - the flights with Sunwing were a nightmare! On our way back home, we were told while waiting in line to check-in that the flight was delayed by 3 hours because "of bad weather in Canada, so it's not our fault". Turns out it was 2 degrees in Toronto with no snow or winter weather warnings. The issue, as it turned out was a check-in system failure. They did not offer any apologies, refreshments, or even worse, any explanation. Every person we spoke to at the resort kept telling us their flights were delayed, and some people were told after they had checked out of their rooms. Then when we returned to Toronto, I saw on the news that passengers had to wait 20 hours at the Varadero airport. Seriously Sunwing, if one flight is delayed, we may understand, but when almost all your flights have problems - then the issue is most definitely you.



Sunwing Airlines Customer review :  21 January 2014 by Collins Erin    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We went to Jamaica from Jan 2 to Jan 9th, our flight down was supposed to be a champagne flight. It was not, for a 6.5 hour flight our hot meal was a turkey and egg sandwich. Our flight back was delayed 12 hours so we waited at the resort for 12 hours from our check out time until they finally gave us another room so we could sleep for 5 hours before catching our flight home. It was common knowledge that the airport would be closed from midnight to 6 am. Our trip back we were served marble cake and a bag of chips with a voucher for 150$ off our next trip with Sunwing. We will not book another trip through Sunwing again.



Sunwing Airlines Customer review :  21 January 2014 by W Young    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7 of us flew Toronto to Dominican Republic, Jan 12, 2014. Great trip, except for getting there and getting home. Delayed 3 times on a Sunday departure, supposed to depart at 4.40, finally left at 10.30 pm. Finally got to the DR at 3.30 am. On the return, Sunday departure delayed 3 times, supposed to leave at 10pm, and finally flew out at 2am. Finally arrived in Toronto at 5.30 am then a baggage delay of almost an hour, finally got home at 7.15 am!



Sunwing Airlines Customer review :  20 January 2014 by R Kataoka    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled to Varadero, Cuba from Jan 9th to the 16th 2014. Thursday, January 9th was the tail end of the big ice freeze in Ontario, so we anticipated a delayed flight to Varadero, but not one as long as 5 hours. We never did find out the reason for the delay, but Sunwing seems to use the excuse of 'mechanical difficulties' as their default. Had a great time in Cuba, but were confronted by another delay on our return home. Once again that blasted excuse of 'mechanical difficulties' was used to try to placate the passengers and once again the delay was approximately 5.5 hours. I'm beginning to think that Sunwing overbooks passengers, then delays flights to accommodate those passengers. Sunwing will not take our money for another vacation. We will use another airline from this day forward.



Sunwing Airlines Customer review :  20 January 2014 by D Dick    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3.5 hrs late leaving. No paperwork, no ground crew, no water, lots of excuses. Finally ready to go and we see the captain loading our luggage. The bridge was stuck to the plane - it only took 3 crews and another 1/2 hr to figure that one out, we were 2nd class citizens on a 3rd class airline. Inflight "entertainment" was had poor sound and lousy picture. They also never cleaned the plane properly - the little former ashtrays in the seat armrests were full of garbage, dirty kleenexes etc. Never again.



Sunwing Airlines Customer review :  20 January 2014 by J Hik    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paid for elite plus seats on direct return flights from Vancouver to Huatulco, Mexico (Jan 7-14 2014). Eight days before departure we are moved to non-direct flights in economy seats. Lost countless holiday hours. Plane was dirty, some seats double-booked. Service onboard was mediocre, but nothing compared to the horror show on the way home. Elite Plus check-in had no attendant. When one finally arrived, service was pitiful. Made it to front of line only to overhear my seats were double-booked. 5 hours into flight still no beverage service (ie, nothing). Extremely unprofessional flight crew. Landed in Calgary two hours late to drop off passengers. New flight crew boards. Surely, service would be better on this last leg of the trip. No! Rude flight attendants hid behind curtain drinking pop and eating their own dinner. Our seats were in first row so we heard and saw everything. Travellers beware and heed the reviews of past Sunwing passengers, the similarities in experiences are staggering.



Sunwing Airlines Customer review :  20 January 2014 by Sandra Harkness    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 683 from Varadero to Toronto. Arrived at airport January 13 at 1730 for flight that was to leave at 2100 only to see our flight had been delayed. We were still sitting in the airport at 2400 with no Sunwing rep or any explanation as to what was happening. At 0200 our group had no water, food, washrooms and air conditioning had been turned off. Once a Sunwing rep arrived he tried to tell us that the Canadian end did not let them know in Cuba what was happening. He was trying to get buses organized to take us back to a hotel. At 0630 we boarded buses to go back to a hotel to freshen up and have breakfast. When we arrived they herded us into a large room and one person sat in the hotel passing us our room keys. At 0830 we finally were in our rooms. At 1200 we were bussed back to the airport for a flight at 1600. This flight was also late in taking off. Flight crew were rude. No Sunwing rep there to greet us upon return or offer us any compensation. Connections were missed.



Sunwing Airlines Customer review :  17 January 2014 by Klaus Larsen    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the worst vacation travel we have ever experienced. We paid extra for pre boarding and seat choice flying from Thunder Bay to Varadero. The departure was OK. The return flight was not. There were no Sunwing representatives at the airport. The flight was delayed several hours. No one to tell us what was going on. When representatives finally showed up they directed passengers to the wrong gate. It was a stampede to the gate area, no regard for the pre-boarding we had paid for. Flight attendants were rude. We will never take a Sunwing vacation again no matter how low the price.



Sunwing Airlines Customer review :  17 January 2014 by Benard Danielle    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sunwing flight 363 from Cayo Santa Maria to Ottawa. We were left stranded in the Hotel Lobby on our departure day January 6th up until 11pm. They then put us up for the night. Checked out the next day only to be left there again until 10pm where they decided to ship us off to the airport with no scheduled flight, just to get rid of us at the hotel. They kept us waiting at the counters for 2 hours before they opened for Ottawa. I had paid for Elite plus with pre selected seats and had to wait another hour in line and fight to get my seats. Once across, they told us to line up at the gate only to be told by the pilot that we was over his flight time therefore would be back in 12 hours. We remained trapped in the Cuban airport with no food! They finally served us a disgusting sandwich which we had to line up for after they served the Toronto people who had just arrived to the airport! We had been waiting there since the night before! They served the same thing on the flight back. It was supposed to be a champagne flight! We got the same sandwich, a glass of water and a cuban juice box. The pilot's first words on the plane were: Anyone that causes problems during this flight will be dropped off at the next airport!



Sunwing Airlines Customer review :  17 January 2014 by Catherine Brunette    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunwwing Holiday of Horrors! While I waited 28 hours (Jan 7-8,2014), mostly at the airport in Ottawa, horror stories began to be exchanged. No representation anywhere to be found, no information given to any passengers for these outrageous delays and complete absence of service.



Sunwing Airlines Customer review :  16 January 2014 by H Chana    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The first and last time on Sunwing. I checked the flight departure time before leaving for the airport at 3.30 am. It showed that flight was on time but when I arrived at the airport the flight information screen showed that our flight was 3.5 hours delayed from 6 am to 9.30 am. We went to the check in counter and the staff had no idea that our flight was delayed. Airport staff were so unprofessional and unfriendly. The reason for the flight was that cabin crew needed more rest. At 8.30 they made another announcement to inform us that that flight was delayed again to 10.30 am but retracted the delay half an hour later and put it back to 9.30 am. Flight attendants looked very tired and were unfriendly. Our return flight was even worse. We boarded the plane on time but as soon as we reached the runway pilot announced that they had to bring the aircraft back to the terminal because there was an engine problem. They didn't let us off the plane and brought mechanics to fix the problem which took over 2 hours. Never flying Sunwing airlines again.



Sunwing Airlines Customer review :  16 January 2014 by Cuc Dang    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Riviera Nayarit from Dec 29-Jan 5. Departure flight delayed 2.5 hrs but the update online is too late, was already stuck at the airport. For return flight, I checked with Sunwing reps at hotel many times of the morning we suppose to leave, still said on time, until noon that day, however, when we get to airport at 1pm, we learnt that flight was delayed 2.5 hrs. The airline must have know that the incoming flight was delayed at the other end. After waiting 5 hrs at the assigned gate 17, suddenly sign on the screen is gone, no announcement, nothing communicated, until one of passenger asked the rep at the gate, she learnt that the gate was changed to 14 instead of 17. Another hour passed by, still no update, no info, and suddenly we see all the run around from the flight crew to pilot, to the reps and flight is cancelled. Now we have to wait another hour to take luggage back out, another 2 hrs to check in at a dirty hotel for the night. The next afternoon, we had to line up to check luggage back in, re-issue another boarding pass, and the system doesn't know that our flight has been cancelled, so none of us can get any pass, another 2 hrs in line for nothing, until they have to write boarding pass by hand! Beware of Sunwing!



Sunwing Airlines Customer review :  15 January 2014 by Angie Shaw    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Cayo Santa Marie from Sudbury for New Years Eve December 2013 via Ottawa. Return trip was an absolute nightmare. Flight 363 returning on January 6th to Sudbury was delayed 48 hours. No representation from Sunwing at resort and they completely forgot about us in Cuba. Finally when getting through security at the airport crew had to rest for an additional 12 hours. No food on board. Lack of communication was unbearable. Came back 2 days late. Will never fly Sunwing again.



Sunwing Airlines Customer review :  14 January 2014 by Tammy Stewart    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight WG514 on Jan 8 2014. Delayed 8 hours, then we were stuck on the plane for 3 hours prior to take off. Airline attendants would not help anyone. They were very unprofessional. Then when we landed, we were stuck on the plane for another hour. They wouldn't let anyone use the bathroom while were stuck sitting there. No one at the luggage area to tell people what was going on. Didn't give out forms in line so prolonged the line as people were standing at the desk filling out form instead of doing it ahead of time. Then our luggage didn't arrive. When we finally got a hold of someone, they said we would get our luggage on Sat or Sunday but it never came.




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 





 



top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax