Sunwing Airlines Passenger Reviews and Sunwing Airlines Customer Trip Reports

PAGE 1 2 3 4 5 6 7 8

SUNWING AIRLINES customer review :  26 June 2012 by W Wilson    (Scotland)

Glasgow to Toronto flight - Changes to departure times and delays, left sitting in aricraft whilst "paperwork" was completed on both outward and home flights. This Airline has a record of delays, cabin crew efficient but not friendly, entertainment was a film in French with intermittent English subtitles. Rating poor. Will not do it again.

SUNWING AIRLINES customer review :  26 June 2012 by S Mina    (Canada)

Our flight was delayed at departure by 7 hours and at arrival by 15 hours! We had to stay in the airport in Bahamas because they did not want to pay accommodation for the extra night!

SUNWING AIRLINES customer review :  26 June 2012 by Mike Walker    (Canada)

My last trip from Toronto to Holguin Cuba in June was very disappointing. Sunwing airlines insisted on charging me $20 per Kilo for any weight over 20 Kilos. Their comments were that they did not care what I did with the extra weight and it was not their problem, its company policy. All other airlines charge $20 per additional bag not per kilo. They take advantage of you when your checking in as you have no option but to pay. And my flight on the way back was delayed by 5 hours with no explanation. what a bad way to end a nice vacation in Cuba. No more Sunwing for me and my family.

SUNWING AIRLINES customer review :  26 June 2012 by S Griffiths    (Wales)

Travelled to Toronto on 11th June. We were called to board the flight, and priority passengers were taken to the plane to board first. We were then told that there was a slight problem as the food hadn't been ordered. We watched has the food was eventually loaded on to the plane only to be told that there was no fuel on the plane and that there was a dispute as to which company were going to provide this. We eventually left for Toronto and to be fair to the staff the service was excellent. On our return from Toronto to Gatwick 23rd June, we checked online and flight appeared to be on time. Arrived at the airport 50 minutes later to be told there was a 15 hour delay. They provided us with accommodation and food vouchers. The following morning we checked flights online and it stated there were 2 flights going from Toronto to Gatwick leaving at different times. Phoned customer service but could only get their automated service and we were given another two different times for our flight. We decided to take the shuttle service to the airport, the Sunwing Desk was closed but the flight time was registered as yet another different time. When the Check In desk eventually opened we were told there was yet another 4 hour delay and given another food voucher. We left Toronto 19 hours later than our original flight time. Once aboard the plane the service was excellent once again. It appears that the problems seem to be with the administration, lack of organisation and communication.

SUNWING AIRLINES customer review :  25 June 2012 by J Roppa    (Canada)

Worst travel experience of my life! Spent over 24 hrs of my life in the airport between going and coming home due to extremely delayed flights. The reps and flight attendants fed us lies upon lies. In today's day and age of technology how could they still lie when we are all communicating with family back home who knew more about what was happening with our flights than we did. Horrible experience! They didn't even offer food, water, or accommodations until many of us begged and pleaded with them to treat us like human beings.

SUNWING AIRLINES customer review :  25 June 2012 by J Leve    (Canada)

I flew Toronto - LGW on a Tuesday night overnight flight. It was delayed about an hour after we had to switch gates at Pearson. Not a huge deal and the flight itself was fine. I booked (in advance) extra legroom (for $70 more) and it was worth it since the seats are very tiny and are not spacious. My brother on the other hand is in the midst of having a terrible experience. His flight to LGW from Toronto was scheduled to leave on Friday night and has been delayed almost 24 hours (now expected takeoff is 4pm Saturday instead of 10pm Friday). No vouchers, nothing, and he is scheduled to arrive at Gatwick at 4 am and has missed an entire day in London. I worry about our flight home next weekend - if it will even take off on the right day.

SUNWING AIRLINES customer review :  22 June 2012 by W Dubin    (Canada)

One of the worst experiences of my life. 2 delayed flights leading to 2 red eye flights. A total of 20 hours of excess time wasted in the airport. They required us to check in to the airport so they wouldn't have to pay for an extra night at the hotel, then made us wait 15 hours while our flight was not even en route from its previous destination. They gave us 20 dollar meal vouchers for dinner, unfortunately all the restaurants were closed because it was late, so they couldn't be used. Here is my recommendation for you: pay a bit more and go with a reputable airline.

SUNWING AIRLINES customer review :  8 June 2012 by Marlise Santos    (Canada)

Trip to Punta Cana from Ottawa. Flight Ottawa-Punta Cana delayed 7 hours without explanation. We arrived at our resort in the evening, exhausted. Food onboard was really bad. They offer free alcoholic beverages to the passengers which we believe makes some people "forget" the bad experience. Flight back to Ottawa was delayed several hours and passengers were told to connect through Montreal and Toronto. Several hours were spent at the airport in Punta Cana before entering the aircraft to return home. Staff shows lack of experience and confidence. Nobody was interested in informing passengers of real status of the flights and causes for the delays.

SUNWING AIRLINES customer review :  5 June 2012 by Jim Murphy    (Canada)

Have heard horror stories about delays etc with Sunwing but for us 2nd time lucky flights on time. Excellent service both to Cuba and Puerto Vallarta from Toronto. Champagne with meals and chocolates were nice touches not much leg room, but overall very good. Air Canada should smarten up and offer this type of service re food-wine inflight.

SUNWING AIRLINES customer review :  1 June 2012 by Natalie Craig    (Canada)

Our flight was late. The attendant told me it would arrive in 10 minutes and then told another couple one hour - it was actually 2 hours delayed. They didn't know the plane would be full when it arrived from Edmonton, when we got onboard we weren't sitting together. On our return flight we spoke with a fellow passenger who said he had two empty seats beside him. Because I wasn't sitting next to my partner no one woke me up for dinner, when I woke up and asked if I could please eat the flight attendant said they were all out of food. On every other airline I have travelled with I have either been woken up for my meal or been able to have it later. Never again will I take Sunwing.

SUNWING AIRLINES customer review :  2 May 2012 by T Saunders    (Canada)

This is assuredly a vacation airline, with a few weaknesses that could easily be addressed. Service and crews are excellent. The most obvious weakness is their optional packages, the premium for $49 and their super elite for $99. Actual cost is $50 and $100. They list a number of benefits for each package, but really, all you get is seat selection for both programs, and the real perks belong to the Super Elite. Problem is they only have 10 seats for this perk per flight, so you end up buying the Premium package, which is of no benefit. They offer a $50 voucher, but only one per couple. Finally their representatives in your travel destinations are not really of any benefit to you, especially Dominican. In a nutshell, their flights are very good, but there are wrinkles in their overall operations and services.

SUNWING AIRLINES customer review :  25 April 2012 by S Nickerson    (Canada)

Four of us booked last minute to Varadero Cuba from Halifax. It was the best flight and service we have had in years! Champagne at first then hot cloths, then a hot meal followed by a chocolate. Free ear phones and a movie while onboard. Will try to book though Sunwing again.

SUNWING AIRLINES customer review :  24 April 2012 by Amy Gertsma    (Canada)

We booked a direct flight out of Calgary to Puerto Vallarta. We booked this 6 weeks prior to flying and purposefully booked direct from Calgary. Only 3 days prior to flying out we received e-mail notification that our flights were no longer direct and each way had one stop. Return flight was Calgary via Vancouver! No apology, nothing. Service was mediocre at best on flight down. Ticket counter issues in Calgary caused return flight to be delayed 4 hours. The crew were out of hours so we were routed through Mazatlan and had to wait another 3 hours for another crew to arrive from Toronto. Landed in Calgary 9.5 hours late. Crew were surly - no apologies.

SUNWING AIRLINES customer review :  23 April 2012 by T Kooy    (Canada)

Crew friendly. Champagne and food was good. Flights on time. While they did an excellent job, I will try to look elsewhere next time. The plane seemed quite old, underneath this was a budget airline. Passengers don't get to decide what to do about delays. Our experience was very good, but I no longer like the idea of a budget airline.

SUNWING AIRLINES customer review :  22 April 2012 by Ryan Steidel    (Canada)

Our flight was 2.5 hours delayed not due to bad weather. No staff member at the gate to let anyone know why or when then plane would arrive. Onboard, flight staff were rude, the movie wasn't working, the food was terrible all the drinks were warm. Overall we would never fly Sunwing again.

SUNWING AIRLINES customer review :  16 April 2012 by N Cargan    (Canada)

Flight from Edmonton YEG to HUX Hulctuco - flight delay 16 hours from 08.00am to 12.15am departure (not due to weather). Unable to get answers or updates during the day to discuss flight delays only that it kept getting pushed further back through out the day (17.30, 18.30). We were given $150 vouchers to use with the Airline in the next year - hardly compensation for such a significant delay, a day of holidays and lost pay.

SUNWING AIRLINES customer review :  13 April 2012 by D Bryan    (Canada)

Return trip from Jamaica. Flight delayed due to weather, but nothing setup in Jamaica. Check-in staff knew less than we did by the time the bus arrived, everyone had to sit in the airport for 8 hrs. Delays happen, what is important is how they are handled. A very disappointing end to a great vacation.

SUNWING AIRLINES customer review :  12 April 2012 by Laura Medwid    (Canada)

YEG-CUN. We were hit with a snow storm a couple days before take off that continued through the week. The flight was only delayed 30-45 mins from original departure. Inflight crew was well organized and efficient. Shuttle service to resort was fantastic, the guide was entertaining and well organized. CUN-YEG was delayed only by an hour due to weather in Edmonton but check-in was a breeze with great service.

SUNWING AIRLINES customer review :  12 April 2012 by Sandra Hale    (Canada)

Toronto to Aruba and Aruba to Toronto that turned into Aruba to Jamaica to Toronto! Leaving for Aruba we were delayed 45 minutes. We sat at the gate in emergency lighting because we didn't have power. When leaving Aruba, we paid for Elite seating (both ways) and didn't get it. We weren't even sitting with our party. Flight was supposed to leave at 12.10pm but didn't leave until 2.45pm and they turned it into a stop over flight to Jamaica. We didn't get offered a drink or food as we waited for the Jamaica passengers to board. Supposed to arrive in Toronto at 5.25pm, we didn't get there until 10.05pm. Stewardesses were not very friendly. The queues to the washroom were very long. The stewardess told us we would get our money back for not sitting in elite seating and then at the end of the flight just gave us an email address to complain to.

SUNWING AIRLINES customer review :  9 April 2012 by Joy Martin    (Canada)

Calgary to Huatulco. Departure from YYC delayed over 2 hrs. Two ounces of champagne does not equate to a “Champagne Flight” – cover of brochure is misleading. Customer service reps at airport and resort were great. Departure from HUX delayed over 3 hours because assigned aircraft taken out of service. Replacement aircraft was old with ashtrays in arm rest, seat did not recline, earphone and light did not work. Advertising and marketing should reflect that this is a discount airline.

SUNWING AIRLINES customer review :  6 April 2012 by S Hicks    (Canada)

I travelled with a group of 38 Halifax NS to Cancun. We had paid to all sit together, this did not occur. Very stringent on baggage weights. We left 40 minutes late. Champagne once we were in the air, hot meal served, they ran out of the chicken dish at my row. Meal itself was okay. Headphones are provided, they also have pillows and blankets. Flight crew were nice. Return flight was on time, overnight flight. Still had a meal, but at 11pm I wasn't in the mood for a second dinner. Overall not a bad flight, few hiccups but not bad.

SUNWING AIRLINES customer review :  26 June 2012 by S Griffiths    (Wales)

Travelled to Toronto on 11th June. We were called to board the flight, and priority passengers were taken to the plane to board first. We were then told that there was a slight problem as the food hadn't been ordered. We watched has the food was eventually loaded on to the plane only to be told that there was no fuel on the plane and that there was a dispute as to which company were going to provide this. We eventually left for Toronto and to be fair to the staff the service was excellent. On our return from Toronto to Gatwick 23rd June, we checked online and flight appeared to be on time. Arrived at the airport 50 minutes later to be told there was a 15 hour delay. They provided us with accommodation and food vouchers. The following morning we checked flights online and it stated there were 2 flights going from Toronto to Gatwick leaving at different times. Phoned customer service but could only get their automated service and we were given another two different times for our flight. We decided to take the shuttle service to the airport, the Sunwing Desk was closed but the flight time was registered as yet another different time. When the Check In desk eventually opened we were told there was yet another 4 hour delay and given another food voucher. We left Toronto 19 hours later than our original flight time. Once aboard the plane the service was excellent once again. It appears that the problems seem to be with the administration, lack of organisation and communication.

SUNWING AIRLINES customer review :  25 June 2012 by J Roppa    (Canada)

Worst travel experience of my life! Spent over 24 hrs of my life in the airport between going and coming home due to extremely delayed flights. The reps and flight attendants fed us lies upon lies. In today's day and age of technology how could they still lie when we are all communicating with family back home who knew more about what was happening with our flights than we did. Horrible experience! They didn't even offer food, water, or accommodations until many of us begged and pleaded with them to treat us like human beings.

SUNWING AIRLINES customer review :  25 June 2012 by J Leve    (Canada)

I flew Toronto - LGW on a Tuesday night overnight flight. It was delayed about an hour after we had to switch gates at Pearson. Not a huge deal and the flight itself was fine. I booked (in advance) extra legroom (for $70 more) and it was worth it since the seats are very tiny and are not spacious. My brother on the other hand is in the midst of having a terrible experience. His flight to LGW from Toronto was scheduled to leave on Friday night and has been delayed almost 24 hours (now expected takeoff is 4pm Saturday instead of 10pm Friday). No vouchers, nothing, and he is scheduled to arrive at Gatwick at 4 am and has missed an entire day in London. I worry about our flight home next weekend - if it will even take off on the right day.

SUNWING AIRLINES customer review :  22 June 2012 by W Dubin    (Canada)

One of the worst experiences of my life. 2 delayed flights leading to 2 red eye flights. A total of 20 hours of excess time wasted in the airport. They required us to check in to the airport so they wouldn't have to pay for an extra night at the hotel, then made us wait 15 hours while our flight was not even en route from its previous destination. They gave us 20 dollar meal vouchers for dinner, unfortunately all the restaurants were closed because it was late, so they couldn't be used. Here is my recommendation for you: pay a bit more and go with a reputable airline.

SUNWING AIRLINES customer review :  8 June 2012 by Marlise Santos    (Canada)

Trip to Punta Cana from Ottawa. Flight Ottawa-Punta Cana delayed 7 hours without explanation. We arrived at our resort in the evening, exhausted. Food onboard was really bad. They offer free alcoholic beverages to the passengers which we believe makes some people "forget" the bad experience. Flight back to Ottawa was delayed several hours and passengers were told to connect through Montreal and Toronto. Several hours were spent at the airport in Punta Cana before entering the aircraft to return home. Staff shows lack of experience and confidence. Nobody was interested in informing passengers of real status of the flights and causes for the delays.

SUNWING AIRLINES customer review :  5 June 2012 by Jim Murphy    (Canada)

Have heard horror stories about delays etc with Sunwing but for us 2nd time lucky flights on time. Excellent service both to Cuba and Puerto Vallarta from Toronto. Champagne with meals and chocolates were nice touches not much leg room, but overall very good. Air Canada should smarten up and offer this type of service re food-wine inflight.

SUNWING AIRLINES customer review :  1 June 2012 by Natalie Craig    (Canada)

Our flight was late. The attendant told me it would arrive in 10 minutes and then told another couple one hour - it was actually 2 hours delayed. They didn't know the plane would be full when it arrived from Edmonton, when we got onboard we weren't sitting together. On our return flight we spoke with a fellow passenger who said he had two empty seats beside him. Because I wasn't sitting next to my partner no one woke me up for dinner, when I woke up and asked if I could please eat the flight attendant said they were all out of food. On every other airline I have travelled with I have either been woken up for my meal or been able to have it later. Never again will I take Sunwing.