Home Page


Sunwing Airlines Passenger Reviews and Sunwing Airlines Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share





Sunwing Airlines Customer review :  7 February 2014 by S McCarthy    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Toronto Pearson to Varadero Cuba, 27 Jan - with all the negative reviews on here I was ready for problems. Arrived at the airport at 4 am for our 6.15 flight - we had bought Elite Plus - walked right up to the counter and was checked in immediately - plane loaded on time, we were the first to board as stated with the Elite Plus - even with de-icing we were in the air quickly - food is typical plane food, no better, no worse. Luggage was off first, so it was waiting for us when we went to pick it up. Return flight was the same, boarding no problem - 1/2 hr late, not worth even mentioning. Crew were polite and friendly, captain kept us informed. These planes are no bigger or smaller or the food any different than any other airline.



Sunwing Airlines Customer review :  5 February 2014 by Derek Adams    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Left for Riviera Maya, January 17th from Montreal. Flight was delayed because for some reason, our plane hadn't arrived yet. We didn't receive any explanation for this. On our return trip our flight was delayed 3 hours and the excuse given was that our plane was there but the crew was not. The worse thing about that return trip was they put the delay on the board and then increased the delay by 5-10 minutes each time. That is infuriating because as clients we feel taken for fools (as well as cattle), why couldn't they just set a time and stick with it instead of incrementing by 5 minutes each time?



Sunwing Airlines Customer review :  4 February 2014 by S Plyshevski    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Curacao, January 26 2014 return February 2 2014. Both flights on time. Staff polite and smiley. Leather seats - I prefer fabric. Very long wait for luggage both ways. Minimal food. Special food request not granted. The worst part was waiting about 15 minutes in the tunnel connecting the plane with terminal in Toronto at -20 degrees for the people dressed for tropical vacations - in T-shirts.



Sunwing Airlines Customer review :  4 February 2014 by Lauren Borlea    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Curacao (departed T.O on Jan 26th - flightWG-720 and returned from Curacao Feb 2/14 -flight WG721). Both flights were on time, service was excellent both on flight and at resort and airports! Would not hesitate to fly with them again. Every airline experiences issues with delays, lost luggage etc.



Sunwing Airlines Customer review :  4 February 2014 by T Pascal    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Only flight was delayed leaving Winnipeg January 25 to Cancun - offered no explanations only a $15 breakfast voucher for a 5 hour delay. On the way back our flight again, the only one in the airport that kept getting delayed and delayed and delayed with no explanations. Scheduled to leave Cancun at 11.35 left at 1.30. Staff were extremely rude and not approachable. Couldn't even get a glass of water because she was too busy with other things. Not an enjoyable experience with Sunwing at all. I will not recommend them.



Sunwing Airlines Customer review :  4 February 2014 by G E Frechette    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time trip to Cuba, possibly last time trip with Sunwing by the looks of it. Drove 1.5 hr to Wpg and arrived at 3.30pm. Originally scheduled for 6pm departure we found out it would be 8.15pm. Check-in was good, young lady pleasant. We were given a $10 voucher ($5 each) for the purchase of anything in the airport because of the delay. We were then made aware we would now be delayed to midnight. People now arriving later (around 10.30pm) rec'd vouchers for $60! Pays to come later I guess. The flight attendants seemed tired, but tried their best to make a bad situation a bit better. We finally arrived to our resort at 0830 and so our first day there was not a great one. Our flight back was delayed only 1/2 hr and went very well. The flight attendants were very good to excellent!



Sunwing Airlines Customer review :  4 February 2014 by C Kuzyk    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew Sunwing flight 300, Jan 21 and flt#303 returning Jan 28th from Santa Clara Cuba. Service from check in to cabin crew was excellent. Flights were basically on time with a slight delay which we were promptly notified of via text message. They have changed their menu on-board but to be expected with the changing times. Cabin crew were professional and courteous.



Sunwing Airlines Customer review :  3 February 2014 by R Gidley    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew out of Toronto on January 22nd, flying to Cancun Mexico for a wedding. We had 4 different flights across Canada going to the same place. None of these were on time. We not only sat around for an hour with delays going down to Mexico, but they boarded everyone on the plane just to pull us off again and make us wait for at least another 45 minutes. We were to leave at 10.30 and did not take off until closer to 1. On the way back to Canada not only did they switch gates on us, but they were once again late. The crew not bothering to show up for an extra 45 minutes, and then delays after that. Also once again had to sit on the plane for around an hour. The food on the way down was stale and not edible. The screen did not pop down and the audio for the movie was too much static for anyone to bother watching it. The staff were pleasant enough, but nowhere near enough to make up for the horrible service we got throughout the rest of the flight.



Sunwing Airlines Customer review :  3 February 2014 by A Firlotte    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Departure flight was delayed by 4 hours (from Moncton) and by 1 hour (from Varadero). Crew were apologetic, food was decent and so was movie.



Sunwing Airlines Customer review :  3 February 2014 by Diana McKinnon    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked a trip through Sunwing going from Edmonton to Ixtapa because it was supposed to be a direct flight this year. A couple of weeks before we were to leave, we were told that we had to stop in Calgary. We were not too happy with this because we had to depart Edmonton an hour and a half earlier. What could we do at this point. The flight was just about an hour late leaving Edmonton. Once we landed in Calgary, they had to do a crew change and then there were issues with the paperwork. About an hour delay again. Arrived in Ixtapa about 40 minutes later than was previously scheduled. Coming home, we left the hotel at about 1.20 pm and didn't fly out from Ixtapa until 6 pm. The flight was scheduled to leave at 5.20 pm. Delays again because of paperwork. Late getting into Edmonton again also because of crew change issues in Calgary. We have flown Sunwing many times in the past but this is the first time we have had any issues. The resort we stayed at was excellent and would definitely go back again but worried at what the Sunwing flight will be like next time.



Sunwing Airlines Customer review :  31 January 2014 by D Bodkin    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out January 9th - 23rd to Cabo. Our plane was late arriving and late departing. We spent two weeks in Cabo and spoke to many Canadians flying in from Vancouver, Calgary etc. There was not one person we spoke to flying with Sunwing that was on time. We will never fly Sunwing again and would never recommend this airline. The resort and town was fantastic and I would go back to Cabo again but not via Sunwing.



Sunwing Airlines Customer review :  31 January 2014 by Carol Winsor    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were supposed to leave Regina at 7.30 am on January 9th 2013. We were told that the plane was too heavy although it was not full and that the runway was too short. We finally left at 9.30 am. When we stopped in the Dominican, we were first told we could stay on board and so could our luggage. 10 minutes later, they had changed their mind and we had to deplane with our luggage and go through security again. We had a 10 hour day on our way to Cayo Coco. The return trip was also late leaving Cuba. The seats are uncomfortable, the food unacceptable and the service non-existent. Cayo Coco is beautiful and I would go again. Sunwing is a terrible airline and I would never recommend flying with them to anyone. It would be faster to fly to Calgary or Winnipeg and then on to your destination with a reliable airline.



Sunwing Airlines Customer review :  30 January 2014 by G Greuel    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Left Saskatoon Jan 16th on time. Service not good - "box pizza" not good, asked for coffee, announced drinks would be served but never came around. Asked later for beer or drinks but said - do you really want one, we'll be there in an hour or so. On return flight Jan 23 - same food, no drinks. Asked for coffee twice then got one, asked for beer but the alcohol compartment was locked up and they didn't have the key. Landed in Regina, waited 2 hours because one engine had oil leaking, no service at all. Got the feeling that staff don't care for their job. After reading some reviews ours wasn't as bad but I don't recommend Sunwing.



Sunwing Airlines Customer review :  30 January 2014 by W Li    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vacation with Sunwing in Dec 9 2013 to Cancun. On the way back, after 2 hour delay, we were finally on board. When everybody was on board we were told we will fly to Winnipeg because the crew will be working over 15 hours if we flew to Vancouver as scheduled. The delay was over 10 hours. We didn't even have enough food and water on the plane. Contacted Sunwing customer service, after about a month's time was told it was because of "technical problem" so they will not be responsible.



Sunwing Airlines Customer review :  30 January 2014 by Byers Neil    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Sunwing flight 338 on January 7th out of Saskatoon. Because of a storm we landed in Varadero. We were left hostage in the airport because Sunwing abandoned us for 9hrs, then taken to a hotel at 02.30hrs and told a bus would be there at 06.00hrs and we have to be on it or we were on our own. Our plane was to leave at 08.15hrs, it did not leave until 11.45hrs.



Sunwing Airlines Customer review :  30 January 2014 by Jody Racette    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Sudbury to Ottawa and then on to Santa Maria Cuba on Jan 20th. Flight was on time and service so good. We even got to Cuba 30 mins early. So no complaints for this trip.



Sunwing Airlines Customer review :  29 January 2014 by Marta Isakov    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Before I went to the airport I checked my Sunwing flight online and it was supposed to be on time. All other flights were on time, but flight WG622 to Cuba on January 16. Weather that day was perfect, sunny and no snow for days. Sunwing did not warn people about the delay and there was no reason for the delay! It's my fifth time to Cuba by Sunwing.



Sunwing Airlines Customer review :  29 January 2014 by V Lewis    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our vacation was for Jan 13-20/2014. After booking a vacation with a direct flight to Cancun, I was emailed a few days later to say we were re-routed and would be stopping in Holguin, Cuba. If that wasn't bad enough, the day we were leaving our flight was delayed 5 hours and with the stop over in Cuba, we didn't arrive in Cancun until after midnight! The night before we were leaving to go home, we found out our flight had been changed again and we were being picked up 11 am and we would be stopping in Cuba again. After over 1.5 hrs in line up to check our luggage, the flight still left late and with the stop over in Cuba, we didn't arrive into Winnipeg until just after midnight! The Sunwing staff gave no explanations, had no empathy with all the very frustrated people and basically didn't really seem to care. I would never fly Sunwing again.



Sunwing Airlines Customer review :  29 January 2014 by R Seguin    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had the misfortune of choosing Sunwing for our trip to Santa Maria on January 7th. There were many delays. Some partially due to bad weather, others due to mechanical difficulties. We were delayed a total of 25 hrs. The only compensation was a $5 voucher. All the rest of our expenses were totally out of pocket. We spent at least $40 for food and beverages while waiting. Staff was impossible to find and when they were available they were rude at best. We also chose the elite plus package they offered, what a money grab that is. Nothing special at all. Would I use Sunwing Airlines again? Without question not. Pay the extra with another airline, it will be well worth it.



Sunwing Airlines Customer review :  28 January 2014 by S Malcolm    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went to Cancun with Sunwing, January 2014. When we got to the YEG airport I have never seen a longer queue to check in. Took almost an hour to check in which is the longest it's ever taken me. I have flown many times with other airlines and never has it taken that long. Once we got to the desk the lady working was not very helpful and was rude, not a good start to our vacation. Wouldn't let us have a carry on because it was too big. Same carry on we use with other airlines and it's never been a problem. The service on the plane was good and they give you a glass of champagne once you take off which I thought was nice. The food was good as well. On the way back our plane had to stop for gas so that delayed things by an hour and a half which no one was impressed by, delays are understandable when flying however. I hope they come up with a faster system if I choose to fly Sunwing again.



Sunwing Airlines Customer review :  28 January 2014 by S Holowaty    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our trip from Toronto to Veradero Cuba, 16-23 Jan 2014. We checked to see if our flight for 3.30pm was on time and it was, we left Cambridge got to the park and fly and lined up to check our baggage by 1pm, the attendant told us that our flight was delayed 6 hrs. There were no Sunwing reps to tell anyone the reasons why, so we walked around the airport for 7hrs. We decided at 8 pm to go through customs, got to the Sunwing boarding area and were told by others there that it will be another 1.5 hrs before we board. When we were to come back to Canada the flight was delayed 2 hrs, nothing from Sunwing to apologize. I will from now on spend a little more money and get better service with another airline.




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 





 



top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax