Sunwing Airlines Passenger Reviews and Sunwing Airlines Customer Trip Reports

Stuck in Calgary, our flight to Huatulco is delayed 13 hours - no explanation given. Checked the website prior to departure said our flight was ready to depart as scheduled. Lots of very angry travelers who will loose a days vacation and will have to fly over night. So far no compensation offered.

Flew Sunwing on my way back from Panama City to Montreal on December 29 2012. FA's were very nice and courteous. Everything was working fine. There was some delay but it's out of the airline's control (weather). Would definitely travel with them again.

Travelled over New Years, Winnipeg to Puerta Vallarta. Outbound flight delayed almost 3 hours. All in all we thought the delay was minimal given the circumstance. We had paid for elite seats and they were well worth the extra $$. Flight crew were excellent and the meal so-so. I can't tell you how my return flight with Sunwing was because it didn't happen. The transfer bus did not arrive to pick us up at our resort, we ended up taking a cab but arrived at the airport 50 minutes before the flight was scheduled to leave and that was 10 minutes too late to be checked in, the counter was already closed and the counter staff, although still there could not or would not check us through. Sunwing completely abandoned us at that point and we were left to find our own way home.

We, a group of six flew Sunwing to Cuba on Jan 3 2013 to return Jan 10 2013. The departure flight was 1 hour late. Upon boarding we were told that there was a problem with the plane but to stay on board while they rebooted the systems. this took a half hour with no air circulating. Finally took off for Cuba, arrived late then a 1.5 hr bus ride to resort. Arrived at resort at 1.30 am with no guidance to find our rooms. The return flight was a nightmare. Took off a little late but not bad. Arriving in Regina they said they could not land due to snow. All other airlines continued to land for several more hours! They then flew to Winnipeg and made us sit on board while they decided what to do (another hour). Refuelled took us to Saskatoon. When arrived there we were told that they were bringing busses in to take us back to Regina. Four hour wait for buses with another 4 hour drive back. Our group decided it was unsafe to do this as well as others. During the flight we were served two glasses of warm water for refreshments. Paid 450 for 3 rooms and another 225 for rental next day to get home. Offered nothing from Sunwing for our troubles.

We flew Dec 27 out of Toronto to Cancun. Flight was 6 hours delayed due to a miscount in the baggage. After sitting on the plane for over 2 hours with no offer of water we were all told we had to get off the plane and to take all of our carry on's off with us. On our return trip we were told by the Sunwing rep at the hotel to check at least 3 times to see if the plane was on time as they informed us that they were having problems with flights being on time. We checked just before we left for the airport and were told that the plane was on time. However, 3 hours late again. If you decide to use Sunwing be ready to wait. This was the second time this happened with them.

Awful experience, very poor communication from Sunwing. Supposed to leave Montreal at 4pm going to Santa Clara, Cuba on Dec 27, 2012. There was a snow storm that caused flight delays. However, all flights from other companies going south eventually left - except two Sunwing flights (including ours)! While we were first told that if the flights were to be cancelled, we would get free hotel rooms, shuttle to the hotels, wake-up calls, etc, only 30 rooms were made available (for two flights) - and the hotels were not even notified that passengers were coming! Finally informed after midnight that the flights were postponed to the next morning. We returned home with our luggage (got back at around 2am) and returned to the airport at around 7.30am. We finally left around 12.30pm on Dec. 28. In the end, we lost our first day. Of course, the return flight on Jan. 3 was also delayed. Sunwing did express its regrets and offered each passenger a $100 rebate on a next trip with Sunwing (to be used within 12 months, cannot be combined with any other promotion).

Our first and last trip on Sunwing. Boarded in Vancouver and while we were on the tarmac were told we would be delayed. We had to wait in cramped seats for 45 minutes. Then they came on and stated that 1 of the 3 toilets was broken. I felt sorry for those at the back of the plane who had to put up with long lines for the bathrooms. We had to be at the airport 3 hours before our flight back to Vancouver but this was a waste of time as our fight was delayed. Our flight was actually about 1.5 hours late but it was then announced that we would be making an unscheduled top in Regina to refuel as our flight was overloaded! Our flight back in our incredibly cramped seats dragged on even longer. I will not be a return customer.

Had an early flight out of Toronto with Sunwing and delayed more than 8 hrs. No reason given, no one to talk to, no customer service in sight. I will never fly this airline again.

Went to Cuba in November for 2 weeks. The plane was cramped and could not watch movies as sound didn't work. On return, arrive at the airport and wait 3 hrs for the flight to Vancouver. Then the 7hr flight. Could not sleep on the plane, too uncomfortable and air quality was awful. The food was inedible and people were throwing them away. Arrived in Vancouver and retrieved luggage.

Delayed on take off for 45 minutes sitting on the plane. It was so hot, people were complaining and they seemed not to care. On the way home the movie was not working, flipping and cutting out. They are the smallest seats I have ever sat in. Again the plane was hot. The water they served was warm and the little pack of nuts was a joke. Don't ask for ear plugs - they don't work anyway.

Waiting for that Airplane from Cuba (see comment below) to fly from Toronto to Orlando. 5+ hour delay, no customer service or representatives to assist us. This will be the last time I fly Sunwing - very disappointed customer.

Very unreliable with very frequent long delays. I drove my daughter and her boyfriend to the airport at 4 am for a scheduled 6 am departure for Mazatlan. Flight had been changed to 1 pm, which was a 7 hour delay. Once at the airport told they would have to stand in line and check their baggage, which took over an hour. It was very frustrating, there was no Sunwing representative to talk to. Communication was very poor, they did not receive an email or phone call about the delay, or instructions about baggage check in. This airline is very unreliable and do not provide customer service.

Flight WG 325 from Varadero Cuba to Ottawa Canada - delayed 21 hours. Highly unreliable.

Trip Rating :  6/10

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Trip Rating :  1/10

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Trip Rating :  0/10

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Trip Rating :  9/10

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Trip Rating :  9/10

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Trip Rating :  4/10

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Trip Rating :  8/10

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Trip Rating :  7/10

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Economy

Trip Rating :  8/10

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Economy