Southwest Airlines Passenger Reviews and Southwest Airlines Customer Trip Reports

Southwest Airlines customer travel guide

  Southwest Airlines official 3-Star Ranking

  Southwest Airlines Passenger Reviews

  Southwest Airlines Aircraft Seat Plans

  Southwest Airlines customer seat reviews

Airline Reviews

Airline Seat Reviews

Airport Reviews

We travelled on three different legs with Southwest recently and were very impressed with the friendly crew, clean and comfortable plane, free baggage and the plane left and arrived on time or early on each occasion. On two of three legs we paid the extra $10 for priority boarding - well worth as the flight was quite cheap compared to other airlines in the first place. The free drink and nuts were a bonus.

I usually enjoy travelling on Southwest, I like the relaxed and friendly crew. The free checked bag policy is really a plus. The boarding and open seating policy is speedy and efficient, and its no problem finding seats for the family together if you check-in online 24 hours in advance. The coffee if free and as much as you want, seconds and thirds on snacks too. 5$ in-flight Wifi is great for doing work. Not so great for video streaming though. The seats are comfortable enough, I never get uncomfortable.

As a family of four, with children ages 7 and 11, we had to sit in 3 different locations both on our flight to Florida, and our return trip. This was unacceptable, and staff simply shrugged and said there was nothing they could do about it. They did ask a single passenger to move so that our 7 year old be permitted to sit with his mother on the return flight. I would very highly recommend against any and all families ever even considering to fly Southwest airlines.

In the past two weeks I flew Southwest cross country and also another major airline. The contrast between Southwest and this other airline was unreal. Friendly, courteous, organized, on time, generous with baggage check (no fees for first 2), generous with snacks/drinks. The only reason I took another airline in the first place was because Southwest didn't fly to the location I had to visit.

We flew Southwest with our 3 young boys. Extremely nervous because my older son is peanut and peanut dust allergic. Flight attendants were aware and made the flight peanut free. Our 1st plane was freshly cleaned, we were able to pre-board. Seats are leather, so made it easier to clean. Our return flight, flight attendants also made sure no peanuts were served, the check-in counter confirmed his allergy was in the system and everyone was aware. We also pre-boarded and on both flights sat in bulkhead seats. Southwest was great, extremely considerate and very professional.

Besides the obvious advantages of reasonable prices, 2 free checked bags, and free coffee, tea, water, soda and snacks on flights, what you need to know about Southwest is that they are almost always on time and quite often arrive early. We have never had a problem with luggage - checked or carried on. Flight staff are pleasant Seats aren't the roomiest ever, but flights aren't that long.

I fly Southwest frequently and until my most recent flight I have been a satisfied customer. Last flight was my first on a plane with their redesigned/reconfigured interior. There is simply less legroom with the new seat configuration. I was cramped and uncomfortable. The seats themselves are very nice but if you are 6 ft or taller you will be uncomfortable. The purpose of this review is to simply give a heads up to people whose height might make a long trip very uncomfortable.

Recently took 7 Southwest flights within the USA and could not complain about one of them. They don't have select seating but as they are usually short flights, it doesn't matter. All flights were on time and the staff very friendly.

LAS-OMA-LAS. I like flying Southwest, because it's the most hassle-free airline in the US. However the plane I took yesterday was filthy and I am not talking about dirt from the last flight. This dirt was on the carpet and side of seats. Food particles, dried up soda, chewing gum etc. Keeping a cabin clean is easy and should be paramount.

Newark-Denver return. Outbound flight on time, checked in easily online and bag drop and boarding was swift. Cabin crew were excellent and very attentive. Complimentary drinks were great and snacks were good. A meal for the 3.5 hour flight would have been more substantial. Flight back was 3 hours late. We checked in online without difficulty. Bag drop and boarding was just as swift and the crew were excellent. Legroom both ways was well above what you get with most low cost airlines.

My wife and I recently flew from Newark to Reno via Chicago (Midway) and then Reno to Newark with a connection in Phoenix. The boarding process was simple and quick, flight attendants on all 4 planes were very courteous. Our plane from Phoenix was delayed 15 minutes, however we landed on time. The other 3 flights all landed early. Pleasant experience, highly recommended.

Roundtrip between Baltimore and Greenville, SC. Had to leave very early and change in Chicago on the way out, which does not make sense. Dislike the general admission seating cattle call. Some passengers were very rude about it on the return flight. Will be sticking with United or another legacy carrier from here on out. Might pay a little more, but would rather have a more comfortable flight.

SMF-ONT. Southwest is the only airline non-stop on this route. Check-in was fairly quick. We paid $10 for early check-in and still weren't near the front of the line, but managed to get emergency row seats. Service was fine. Nothing special, but flight was just an hour long. Flight was on time and our luggage arrived safely.

We recently traveled as a family of 4 with children aged 7 and 11. Due to the fact that there is no reserved seating, we were forced to sit in 3 very separate places throughout the plane on both outgoing and incoming flights. Both flights were very miserable. Their rates may be low, but do remember the old adage "you get what you pay for"!

Houston to Newark, roundtrip. Two free 50lb checked bags and a carry on and large purse. Staff are friendly, planes always clean and leg room is good. They have been updating their fleet with newer restrooms, cabin interior and wifi. They give free soda, juice, water, and snacks. Charge for alcohol and energy drinks.

IND to MSY with a layover in MCO round trip. Flight attendants had conversations with passengers, which gave all 4 of my flights a friendly atmosphere. All but 1 of my flights arrived early. Make sure you check-in as soon as you can so you aren't stuck with a middle seat.

LAX-LAS. Flight left/arrived on time. Quick 45 min flight from LA to Vegas, free drink and snack served. Leg room ok as flight was completely full. Southwest allow 2 free checked bags as opposed to most other US airlines who charge for checked baggage.

BUF-LAX (via PHX), SAN-SFO, and SFO-BUF (with a stop in MDW along the way). Paid $125 each way between BUF and LAX and between SFO and BUF, and $49 for SAN-SFO. Fare included 2 free checked bags. Excellent value for price paid! All my flights arrived early and were operated by newish 737-700's. All flights (except SFO-BUF) were packed, but I got the bulkhead window seats which were very comfortable. FA's were friendly, especially on the BUF-PHX and MDW-BUF legs. Having Internet on my long return flight made the time fly by, and for the most part it worked very well.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page