SOUTHWEST AIRLINES customer review :  28 December 2009 by C Dixon (USA)

Due to snow my flight on another carrier was cancelled and could not be rescheduled for six days. I switched to a Southwest flight with only a 2 day delay instead, PHL to TPA. All the airports in the Northeast region had to close and were dealing with stranded passengers and highly irate holiday travellers. The Southwest ground team were the first and only smiling faces I saw in the PHL airport after two days of snow and cancellations and delays systemwide. My flight was delayed but I expected that with the continued weather issues, and in the face of grumpy passengers all Southwest staff continued to smile and do their best to ease the ticketing/boarding/flight processes.

SOUTHWEST AIRLINES customer review :  30 November 2009 by J Marshall (USA)

ORF-MCO and so satisfied with my trip with Southwest last year that I will not even fly from my home airport which is RIC. I love Southwest's service & non-stop flights to Florida and most importantly my bags flying for free!

SOUTHWEST AIRLINES customer review :  23 November 2009 by P Woods (USA)

Short trip MDW to PHX return. In both cases the SWA employees from gate attendants to FAs were kind & helpful. The flight was smooth and the pilots comments informative and humorous. The price was excellent compared to so-called legacy airlines and the value received was top notch.

SOUTHWEST AIRLINES customer review :  4 November 2009 by D Scharfman (USA)

Round-trip LAX to Ft. Lauderdale. I can take the old feel of the plane - it's worn looking inside and kind of creaky, but the narrow legroom and seats and short legroom made for a very uncomfortable flight. I might continue to fly Southwest but only because of price.

SOUTHWEST AIRLINES customer review :  19 October 2009 by James Steward (Canada)

BOI-SLC-PHX . Quick check-in, agent friendly, personable and chatty.The Southwest free checked bags policy is a plus as it expedites boarding, deplaning and therefore allows for on- time departures. The cabin was clean, looked new and had comfortable leather seats. Cabin crew very casual in appearance and manner. However, they delivered a friendly, efficient service and attentive to safety. Complimentary drinks and nuts were provided. Nice touches were the Captain at the main cabin door for boarding and deplaning and the cabin crew taking individual drink orders and delivering by hand. Efficient service and good value for money.

SOUTHWEST AIRLINES customer review :  24 September 2009 by Nick Fisher (UK)

LAX-LAS. Efficient bag drop at T2 using the automated screen, OK security line. Having checked in online very early, appreciated the strict order of boarding policy and was soon settled. Flight no more than 1/3 full so nipped to a window seat once belt sign switched off. Wholly uneventful sector, v. smooth cruise, nice view of desert and mountains as we approached Vegas. Suitcase came through speedily, good experience all round.

SOUTHWEST AIRLINES customer review :  17 August 2009 by John Clift (UK)

DEN-SAN. Bit late due to Denver weather but for $70 one way you can't fault them, online check in, got A31 to board. Bag went on an earlier flight. It cost me more than this with United to check my bag two days before. Good service with a smile and I will use them again.

SOUTHWEST AIRLINES customer review :  13 August 2009 by Brian Smith (Japan)

RDU-PHL-RDU on a single day. Southwest seemed fine, but basic. I don't get why people like them so much. I found the flights to be full, hate the every-man-for-himself approach to boarding (and don't see the benefits), and thought the planes were rather old, and average. My choices were either Southwest or US Air on this route, and I chose Southwest for obvious reasons. Had an understandable weather delay on the return, that was exacerbated by a further delay waiting for an unaccompanied minor. I wouldn't have waited for one late pax, but they did - after everyone boarded, for 45 minutes. Then they decided not to and we left nearly 3 hours late! Not a fan.

SOUTHWEST AIRLINES customer review :  8 August 2009 by James Burke (Canada)

BUF-BWI, and MCI-STL-MCI. All flights on time with friendly, efficient flight attendents. I appreciated on the early MCI-STL flight the service of orange juice or coffee. I am still not sold on unassigned seating. If you have a 'A' boarding pass its fine, if you are by yourself its fine, but for a couple or more, it is a really hit or miss.

SOUTHWEST AIRLINES customer review :  8 August 2009 by John Henshall (UK)

Stuck in LAX on the evening of 24 July 2009 after a long flight from LHR, we managed to get a flight to Las Vegas on Southwest Airlines. Buying the tickets at check-in could not have been easier or more friendly. The flight was right on time and the cabin crew had just the right amount of clever humour to make us smile. No extra charges for checked baggage or anything else - rare and welcome these days. Back in the UK I realised that I did not have a receipt for the flights for my bookkeeper, so I thought I'd just try ringing Southwest. Their website gives numbers (toll-free in the US) and says "We are here 24/7 for help with Reservations, Rapid Rewards Account Information, and General Questions." They mean it, too. The man on the phone could not have been more helpful in tracing my bookings and e-mailed the confirmations to me immediately.

SOUTHWEST AIRLINES customer review :  27 July 2009 : by J Barton (USA)

My uncle and I flew out to Las Vegas from Norfolk and back a week later. The flights were on time, but seats were uncomfortable and being a big guy, I felt cramped sitting next to a stranger. There were several children screaming throughout both flights which convinced me that there needs to be an age limit on flights. I found the flight attendants to be friendly. But you get what you pay for right?

SOUTHWEST AIRLINES customer review :  22 July 2009 : by Keith Kaminski (USA)

CMH-MDW. Was booked on a later flight with an "Anytime" fare so I was able to get confirmed on an earlier flight at the CMH gate with no problems. Even got a "B" group boarding pass and an aisle seat. Flight was on time and arrived on time. Flight attendants were hilarious for even such a short flight.

SOUTHWEST AIRLINES customer review :  2 July 2009 : by J Jensen (USA)

TPA to MDW round trip. Crew in both Tampa and Chicago were pleasant and willing to help, even in the late hours of the night when I left Tampa. Boarded the plane quickly and found seats without a problem. Flight crew informative and regular beverage service on the 3 hour flight. Baggage was waiting for me in Chicago when I arrived. Upon returning to Midway the lines were long but the ticket agents worked efficiently to make my wait only 10mins, plenty of time to grab breakfast and wait for the plane.

SOUTHWEST AIRLINES customer review :  29 June 2009 : by B Desmond (USA)

ISP-ORF via BWI outbound and ORF-ISP direct on return. Boarding wasn't too chaotic at any point and staff were friendly, aside from a female attendant on flight from ORF-BWI who took herself a little too seriously. Southwest gives you the best value for your money of any US domestic carrier. Cheap, to the point, and basic.

SOUTHWEST AIRLINES customer review :  18 June 2009 : by L Pulliam (USA)

RNO-LAX return. Both flights on time. The only negative and that is why I took 2 stars off of the rating was the check in guy at Reno. We were flying with our elderly father in law, no check in baggage, he was in a wheelchair and flying on the senior rate so he had to show his ID. We got in the wrong line so we got our butts chewed out by this guy with a bit of a scolding. Very unnecessary. The ground staff at LAX treated us like royalty. So hats off to them.

SOUTHWEST AIRLINES customer review :  15 June 2009 : by Dave O'Shaughnessy (USA)

LAS-BDL-LAS Open seating 3x3 on a B 737-700. Comfy leather seats with good legroom, free snacks and soft drinks, beer, wine, & spirits for sale at US$4. Flight attendants cheery and welcoming, and made frequent beverage runs for the 4.5 hr flight. Outbound flight delayed by 1hr 20 mins, gate agents kept passengers fully informed. Pilots made up 45 mins en route. Southwest never fails to deliver, low cost, comfortable, and safe air travel.

SOUTHWEST AIRLINES customer review :  10 June 2009 : by Stuart Reay (Australia)

First flight with Southwest and was very impressed. We flew from Vegas to LAX and all went like clockwork. Our original flight was cancelled so we couldn't check in at the automatic check in counter but the desk put us on an earlier flight. There was a slight delay in boarding but we were kept informed all the way. Crew were fine and great for a short flight. Seriously for the amount of money you pay for tickets - could you complain ?

SOUTHWEST AIRLINES customer review :  10 June 2009 : by Rod Jensen (USA)

I used to avoid Southwest because of their boarding policies. Now, I think they are the most equitable. It is especially good for the business traveler without elevated frequent flier status. The boarding process was calm and friendly. I also like their straightforward pricing strategy. Southwest pricing has seemed higher than other airlines recently, but this non-stop flight was less than 1/3 the cost of the only other non-stop to the DC area (United). My round trip was comfortable and on-time. The staff seems to enjoy their work - more so than other airlines. I checked my luggage and did not have to pay extra. The space between seats was more than American, with whom I fly frequently. This flight (slightly more than 3 hours) had free snacks (2 or 3 bags, if you wanted them). My only negative comment is that it took longer to get luggage on the carousel than other airlines.

SOUTHWEST AIRLINES customer review :  8 June 2009 : by P Nobbenhuis (Netherlands)

Worst flight I had in years! Very unprofessional crew who couldn't care less. MCO-BWI, delayed on the ground due to weather in Baltimore. Almost no information from the flight crew or cabin crew. Only twice they came on the PA. First, 10 mins before departure, telling they would come with an update in 1 hour. Acceptable. However after 1,5 hour still no information. After asking one of the crew who simply shrugged his shoulders, the captain came on again, saying we would be on the ground for at least another 45 minutes. Finally the crew decided to bring around some water. After 3 hours on the ground, during which passengers went on and off the plane (including new passengers?), we finally left for BWI.