Southwest Airlines Passenger Reviews and Southwest Airlines Customer Trip Reports

	Southwest Airlines Customer review :  21 November 2011 by D Eidelson    (USA)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	SAN-PHX roundtrip. The flight from SAN to PHX was delayed at the gate for 40 minutes in San Diego. The plane, however, was a new refurbished looking 737-700. Very comfortable. The flight back was on an old worn looking 737-300. The flight was a little bumpy to begin with, but it got smoother as we went along. We arrived on time at the gate in SAN. Cabin crew were friendly both ways.

	Southwest Airlines Customer review :  18 November 2011 by R Larson    (USA)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	DEN-LAX to connect with international flight on another carrier. On-time flight was most important. Staff at check-in, gate and onboard was pleasant and professional. Clean aircraft. Seat pitch comfortable for 6-foot passenger. Fare same as other carriers but "Bags fly free" saved our family $60.

	Southwest Airlines Customer review :  1 November 2011 by Sean Symon    (USA)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	IND-BWI and BWI-IND. First trip was on a Boeing 737-700 aircraft. Seats a little worn but plane was clean. The flight was rather empty, so had three seats to myself. The crew was okay, prefer flight attendants to be dressed professionally rather than casual. The flight on the way back was full, plane arrived on time in BWI and crew was much better this time round. Plane an older Boeing 737-500 I believe, but it was clean and inviting. I got two drinks and a snack which was quite nice.

	Southwest Airlines Customer review :  31 October 2011 by M Ball    (Indonesia)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	LAX-MSP-LAX. A bit quirky, typical boarding procedure (line-ups on either side of numbered poles at the gates), smart-alec announcements from both pilots and flight attendants etc. However, a value product: no checked baggage fees, free snacks, coffee and soft drinks, reasonable prices for alcohol. Comfortable seating, accommodating flight attendants, clean airplanes, and dependable service on the ground as well as in the air. All four segments of my trip were packed, crew remained hospitable and efficient.

SOUTHWEST AIRLINES customer review :  21 October 2011 by Rai Kessler    (USA)

Albany to Orlando. Leg room is tight, seats not spacious, but neither are they overly uncomfortable. Service was excellent. Humorous dialogue and an over all sharp wit, one staff member was funny. He alone would make me choose Southwest again, but the airline also provided a good value and pleasant trip overall. Free snacks and beverage was a nice change from some other airlines, as well.

SOUTHWEST AIRLINES customer review :  16 September 2011 by Randy Lin    (USA)

ONT-SMF roundtrip. Overall good flight but they definitely need to add TV's on long haul flights. Anyway good airline and cheerful crew.

SOUTHWEST AIRLINES customer review :  12 September 2011 by K Lee (USA)

Both our flights were on time and we had no hassles or problems. Our flight was only about 2 hrs long, and we were a little crowded (not tons of leg room, etc). I can see where this might be more of a problem for a longer flight, but for us it was fine. The plane, cabin, seats, etc. were nothing fancy but they were perfectly adequate and clean - all we needed for a family trip to Florida. Great value for the price - we had a good experience and will definitely fly Southwest in the future.

SOUTHWEST AIRLINES customer review :  12 September 2011 by S Koenig (Brazil)

DTW-MDW-GSP. Paid extra $10 to get early/priority check-in. Still ended up with boarding numbers in the high 20s. Managed to get one front row and one exit row seat for the first flight, and two exit row seats for the second flight. At DTW, there were lots of passengers in wheelchairs, and a woeful lack of airline personnel available to take them onboard, so boarding took a while. Flight into GSP not only took off on time, but arrived 30 mins early. It is not always the cheapest option, especially if you are adding the $10 earlybird check-in fee, but in this case it worked out fine. Still not sure if I like their boarding system, since it results in our standing up longer than with other airlines.

SOUTHWEST AIRLINES customer review :  8 September 2011 by Gail Taffet (USA)

Raleigh to Newark via Baltimore Washington. Had great seats on each flight with friendly crews. Nice experience with smooth trips.

SOUTHWEST AIRLINES customer review :  7 September 2011 by S McLaughlin (New Zealand)

My first time flying domestically in the USA, LAS-LAX on a $39 fare. I did online check-in the day before and was in the second boarding group. Got a row to myself. Check-in process well organised, all automated at the kiosk and then your name is called to drop off your bag at a counter. Flight attendants cheerful for the early hour, impressed with being allowed 2 checked bags free.

SOUTHWEST AIRLINES customer review :  10 August 2011 by L Wyatt (USA)

I am 16 years old and recently travelled with Southwest, by myself. I was nervous as this was only my second time flying. I flew SAT to BWI return. I found all of the staff to be courteous, and the pilot made regular announcements. Even though there was a delay at BWI the staff kept everyone informed, they quickly boarded us and flight actually was shorter than expected. I liked the open seating, by paying the extra $10 for early check in, I was in the first boarding group, and got a window seat on both flights.

SOUTHWEST AIRLINES customer review :  6 August 2011 by W Marks (USA)

I have flown over 100 flights on Southwest and have not had a bad flight. Back in the old days when the first in line got to board first, we always arrived early to get the best seats. Now that Southwest issues boarding numbers, we always pay the extra $10 to get priority boarding. The system of having no assigned seats is much more efficient and gets the plane off the ground much faster. Like many others, I am disappointed that the Rapid Rewards Program has changed. It was a very generous program, now it is similar to most of their competitors.

SOUTHWEST AIRLINES customer review :  3 August 2011 by K O'Sullivan (UK)

Tampa-New Orleans. First time on a US low- cost, good price for tickets. Cabin crew friendly, flight crew professional. I was impressed with the seat pitch in Economy for a short sector on B737. I am 6 ft 2 inch but was comfortable compared with Transatlantic B777. I always prefer preselection of seating and not sure why SW are averse. I would happily pay a supplement.

SOUTHWEST AIRLINES customer review :  1 August 2011 by P Falzarano (USA)

First time with Southwest as they have only recently begun servicing Newark. EWR-SAN connecting in PHX and Chicago-Midway. Booked hotel and rental car as well. Very pleased with the over all experience. Everything was exactly as stated. I enjoyed the extra inch of legroom compared to my usual airline (Continental). Flight attendants friendly and helpful with frequent offerings of refreshments and snacks. I would like to see them expand their Newark service because I would use them any day.

SOUTHWEST AIRLINES customer review :  30 July 2011 by Eike Jens (USA)

Southwest avoids punishing customers with extra fees, such as change, cancellation, or bag check fees where possible. If you happen to check your bags late, they will accept them and try their best to get them on the plane, often faster than you can make it to the gate. If it's too late to check the bags, they will place them on the next flight. A-List membership allowed me to bypass check-in and security lines and get preferred boarding, almost always resulting in 'first class' seating in the emergency exit row. Companion Pass allowed me to travel around the country with a good friend on the weekends I wasn't commuting, for a whole year. Personalized birthday and holiday cards were also nice touches.

SOUTHWEST AIRLINES customer review :  29 July 2011 by A Johnson (USA)

It's very little hassle, flights are almost always on time, customer service is great. I enjoy the occasional jokes over the PA, and the creative ways of doing the safety briefing. I like the first come-first seated policy. In terms of their cabins, I find that they have good leg room, that's a big selling point for me, at 6'2.

SOUTHWEST AIRLINES customer review :  29 July 2011 by C Tirrell (USA)

My wife and I have flown Southwest often in the past. We've watched the past couple years as Southwest has made cutbacks and the value of their service has declined. Our primary frustration with Southwest comes from a recent flight where we were abandoned in the Denver airport. We arrived at our departure gate in Austin to find the plane running late. When we landed in Denver I checked our connection to see that it was boarding. We arrived to see they had closed the door. We were frustrated that they wouldn't hold the plane for a few minutes to allow connecting passengers to board. We spent the night in a chilly airport and offered no dinner or breakfast voucher.

SOUTHWEST AIRLINES customer review :  27 July 2011 by J Segal (USA)

PHX-GEG roundtrip. Stop in OAK each way, with change of planes outbound. Good trip, all flights on time. Seats comfortable, FA's were friendly. Only complaint would be collecting bag in PHX upon return. Took over 45 mins at when only 3-4 other flights there. Apparently the conveyor belt kept jamming, but they stopped/started no less than 4 times before it was spitting out bags so fast everyone was having issues getting their bags off the belt.

SOUTHWEST AIRLINES customer review :  26 July 2011 by M Cunningham (USA)

I loved the fact that their system for boarding a plane uses physical structure as well as simple written and verbal directions. It's very effective. I liked that I could choose from multiple snacks and take multiple bags if I wanted. The stewardesses were very friendly.

SOUTHWEST AIRLINES customer review :  26 July 2011 by Debbie Barakat (Australia)

Will use this airline again when travelling in the US. We flew San Diego to Las Vegas and SW was the only one that offered a direct flight at less than half the price and as a family of 7 we got to sit together. The flight attendants were very friendly.

SOUTHWEST AIRLINES customer review :  23 July 2011 by Joe Dow (USA)

In the past I have always been very happy with Southwest however after today I am extremely upset. I had purchased a ticket of which I was not able to use. They were able to extend the unused ticket for 1 year. Today I called to attempt to use the ticket only to find out that I will not be able to use the credit as my trip is 2 weeks beyond the 1 year mark. I called customer service to request an extension ($50.00 fee of which I would happily pay). I am told that I have to wait for the credit to expire prior to their ability to extend the credit. I would then take the risk of not being able to get the flights I need for my upcoming trip. Poor Customer Service Southwest.

SOUTHWEST AIRLINES customer review :  12 July 2011 by J Fenston (USA)

Never flying Southwest again. Their boarding/seating process is horrible and needlessly stressful; their "new hip" thing among flight staff is really annoying. My fiancé and I flew across the country to get married last weekend. Of course, we wanted to sit together on the 5 hour flight. But with the ridiculous system of no assigned seats there was no way to assure this. On the way back we got stuck in separate seats, surrounded by a yelling and singing boy scout troop. To make things worse, the flight attendants cranked up the volume on the PA system and sang the safety demonstration. In fact, all announcements were done in song. This should be illegal. They seemed to think it was clever, but it was a real nightmare to be strapped into one of those tiny seats, surrounded by pimply screaming boy scouts, and then endure warbling flight attendants blasting through the overhead speakers. A truly horrible airline. I will pay double, triple, quadruple to avoid flying Southwest. I will walk or crawl across the country rather than fly with these people.

SOUTHWEST AIRLINES customer review :  7 July 2011 by K Strait (USA)

This was my first time flying Southwest. I've used United an Delta most other times and now I know why. There is absolutely no room on these planes. your knees are all but touching the seat in front of you and the seats are way too small. I weigh 128lbs and I was very uncomfortable. I was hot and miserable. The captain never spoke to us during the flight. I've never had that happen with any other airline.