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Rating = from 1.0 (very poor) to 5.0 (excellent) |
SOUTHWEST AIRLINES review : 28 April 2008 : by Roy Smith
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Customer Rating : 3/5 |  |
LAX to PHX - first time using this airline, a good experience. Kerbside check in got us A1 and A2
boarding numbers and bags taken very efficiently to TSA by sky cap. Airport itself is mediocre but
the Southwest ground staff were excellent. It is very nice to be told what the procedures for
boarding are and to be guided through them clearly and with humour. As the fleet is all 737's I knew
which seats I needed and got them (I am disabled). The cabin crew were great and we had a very
enjoyable flight, which left on time and landed on time.
Southwest Airlines review - by T Wills
15 April 2008 Customer Trip Rating : 
SLC-SFO via LAS. Check-in was efficient (I got my boarding pass online the night before - a must on
Southwest if you want to get a window or aisle seat). Ground staff were courteous. Departure out of
SLC was about 20 minutes late - no big deal for me unless it made me miss my connection, which it
didn't as my onward flight was on the same aircraft. And we arrived at SFO on time through a
combination of quick turnaround at LAS and the pilots making up some lost time in the air. Flight
attendants were courteous and friendly. So ... Southwest is just fine. I don't like their boarding
process. I like to have an assigned seat. I realize this practice helps them turn the aircraft
around faster on the ground, but it still annoys me having to stand in line before boarding. There
are no airline partners in the frequent flyer program. Since Southwest is a US domestic-only
airline, awards can only be for domestic trips. When I get an award, I want to travel
internationally, so this part just doesn't work for me. Apart from these two gripes, Southwest is a
good airline overall and I would recommend them to anyone who doesn't mind standing in line and
don't travel internationally.
Southwest Airlines review - by D Raynor
2 April 2008 Customer Trip Rating : 
MSY-LAS. We chose SW Air mainly because it was a nonstop Flight. Flight took off on time and
arrived on time. Cabin Crew was friendly. The crew provided a selection of complementary juices,
soft drinks and water as well as the usual peanuts. We each got two of the rather small bags of
nuts. I require oxygen and take a portable oxygen concentrator on board. Each airline has its own
rules. SW Air requires that I bring a letter from my physician that I require the machine and am
able to use it. My paperwork was never checked by SW. Actually, that was fine with me. (Delta
Charged me $25 extra for giving me an OK to fly and the next time, I will need to repeat the whole
procedure.) I can keep it for my next SW Flight. My only complaint was about a wheelchair. And was
that the fault of SW or the Las Vegas Airport. I am what the airlines refers to as a "Special Needs"
Passenger. That's a new name for what we once called Handicapped. I had ordered a wheelchair for
both airports. Everything went fine in New Orleans. In Las Vegas I was met at the deplaning area
and was taken into the main part - a distance of about 20 feet. At that point, I was informed that
was as far as she was taking me. I could keep the wheelchair and if I needed more assistance, she
would call for someone and it might take 30 minutes for someone to show up - if at all. Another
option was to take a shuttle to the baggage area. We decided on the later, but when we arrived at
the shuttle departure point, we found that it was closed for an overhaul. I would still give them 5
stars despite the wheelchair mishap.
Southwest Airlines review - by A Cohen
25 March 2008 Customer Trip Rating :
Los Angeles-Las Vegas. Booking was simple, efficient. Changing booking to later flight for small
additional charge was also simple and efficient. Check-in easy and quick. Flight was delayed by
around 1 hour which was mildly annoying but not uncommon in this day and age. Boarding was in
groups. No priority given to families with small children/infants which is probably a mistake; upon
being refused pre-boarding a mother with infant was told to "go fly someone else" if she didn't
approve. Not a professional attitude. Onboard service generally good. Prior to landing, a passenger
opposite was allowed to continue lying horizontally across 3 seats. It wasn't clear whether his
seatbelt was fitted, however in the UK this would not be permitted. Flightcrew switched off seatbelt
signs whilst aircraft was still taxiing at considerable speed toward its gate in Las Vegas. This
seemed a little premature and would be a breach of safety regulations in the UK. Experience overall
was average, but I have concerns regarding Southwest crews' attitude to safety procedures after this
flight.
Southwest Airlines review - by L Edwards
2 March 2008 Customer Trip Rating : 
Open seating policy has to go. You don't get to pick your own seat, particularly if you're not first
on board. Even though you are numbered, many people stand ahead of their actual place in line, and
it is up to the passenger to find out if they are truly getting the benefit of having the lower
number of people ahead of them. This policy brings out the worst in travelers, who are just anxious
to get on the plane and get a seat - courtesy is out the window. We booked this recent trip using
Southwest Vacations, and couldn't check in online because it was "ticketed travel." Translate to -
airport check-in, last to board, separated and stuck in middle seats. Otherwise, this airline is
usually on time, they are friendly and give you decent snacks. But the "every man for himself"
mentality that the policy engenders really cheapens the experience.
Southwest Airlines review - by R Pym
28 February 2008 Customer Trip Rating : 
LAS-SAN. First time user of Southwest and impressed. Boarding organised and the flight left on time.
Leather seats were comfortable and leg room was much better than I expected. Even received a comp
beverage. Highly recommended.
Southwest Airlines review - by K Malone
15 February 2008 Customer Trip Rating :
SEA-ABQ-LAS-SEA. Traveling on standby tickets, first time flying SWA. All flights to LAS were
oversold. Gate staff in SEA not very helpful as far as looking up seat availability for other
flights. However another SW agent was kind enough to suggest another city and even gave us boarding
passes right there! Boarding process was confusing, probably because it was new to me. Chose a seat
few rows in the back and my seat belt and tray table had dried vomit on it! Very gross! I asked
flight attendent for something to clean it with but they didn't have anything so their suggestion
was to wrap a blanket around it. That helped, but that was the most unclean, disgusting aircraft I
have ever flown! Flt to LAS was much better and the aircraft was much cleaner. Return flight to SEA
was fine, crew was nice. With me being an airline employee, the service was good, but airplanes need
better cleaning.
Southwest Airlines review - by Brad Castleman
15 January 2008 Customer Trip Rating :
BWI-MSY via BHM. I'm 6'2" 270lbs and found seats comfortable. I think we were A45 and A46 on new SWA
check-in priority numbering system. Much to my surprise we had great seats row 6. HOU-MSY was
delayed and we would have missed our connection MDW-BWI but gate agent was great and routed us to
BWI via TPA, RDU, then BWI. Less than 25 min at each airport, not too shabby. Seven hours on a
plane, and I can't complain. I was also happy to see our luggage that was checked in at MSY, was
switched to the correct plane, and on the belt within 7 minutes. I'm getting used to the friendly,
quirky service. For the price you can't beat it!
Southwest Airlines review - by J Donaldson
2 January 2008 Customer Trip Rating :
First experience with SWA on a Christmas holiday vacation covering four flights (BUF-LAS-MCI-MDW-
BUF). First three aircraft were -700 series aircraft while final flight was an older -300/-500
series aircraft. Did the on-line check-in roughly 24 hours in advance for all flights and got into
Group A for three of them (with resulting reasonable choice of seating on boarding the aircraft).
Was surprised that the final two (connecting flights) still gave quite high queue check-in numbers
even though I checked in right at 24 hours in advance (the connecting flight was 27 hours in advance
but the boarding pass was still given as a connection). SWA has you check your luggage with self-
service kiosks at the check-in counters and provide an initial photo id check at that time.
Checking luggage at BUF was a breeze; LAS had you confirm information at the self-serve kiosk and
then wait for an agent to call your name; MCI had a very long single queue to move through to get to
an agent and then you had to cart your tagged luggage over to the TSA screening machine (where they
had *NO* concern as to the safety/security of your luggage after you placed it under the rope
barricade -- anyone could have very easily lifted a yet-to-be-screened checked bag when the lone TSA
agent's back was turned). The boarding policy created confusion at some airports (BUF/LAS) while it
seemed to work well at others (MCI/MDW). Leather seats were comfortable on all flights with great
legroom available (the most I've ever experienced in economy). Storage space was good on first
three aircraft but my (correctly-sized) wheeled carry-on bag had to be placed sideways in the
overhead luggage compartment on the older aircraft (taking up more space than it should have -- the
bin was about one inch too short to accommodate it to fit parallel with the seat rows as it could be
on the previous flights). On-board service (while limited) was good although the first flight was
long without any audio/video options (I'm not a reader and clouds obscured terrain viewing for most
of the flight). All four flights departed late (with increasing delays as the scheduled departure
time progressed throughout the day). Overall, a good value for the discount fares paid. Would
consider flying SWA again on short-haul flights within continental USA (would earn frequent flier
points while watching a movie on other carriers for trans-continental flights).
Southwest Airlines review - by Rick Nadeau
30 December 2007 Customer Trip Rating :
SMF-SNA Coach. Good fares, great schedules and roundtrip choices. Great legroom for tall people.
This is an outstanding value airline. I like the new seating A-B-C policy procedures. No more kids
and large families taking over the whole aircraft before the A group! Families with kids were taking
advantage of the situation.
Southwest Airlines review - by Joyce Perron
11 December 2007 Customer Trip Rating :
My husband and I got the SW credit card to get up our frequent flier points since we will be
relocating out west and want to get our 5 kids and their families out to visit. However, after
flying with them and experiencing their seating policy, that is not going to happen. It is
misleading to say "you can choose your own seat" since you can't unless you are the first 20-30
people boarded. Otherwise you are separated from your family, and stuck in between two strangers
that aren't wild about you taking up their "extra space" (in fact, they needed to make announcements
that window and aisle seat people HAD to let you sit there). Everything else was great, "Southwest ,
change the seating policy!"
Southwest Airlines review - by P Woods
26 November 2007 Customer Trip Rating :
MDW to PHX return. In both cases the airport security people friendly. The airline personnel were
helpful and friendly. Both flights left on time and early arriving. I've flown on a competing
airline and have found that Southwest's prices, seating policies and attendants are superior to
their competition.
Southwest Airlines review - by Fred Fisher
7 November 2007 Customer Trip Rating :
My wife and I both fly Southwest often. We live within 30 mins. of BWI so BNA flights are plentiful
and go to (or reasonably close to) most places we are going. Flights are usually on time (save for
weather). Aircraft clean and in good shape. Employees efficient and generally friendly. FA's are
usually in good spirits and work hard. I really don't have a problem with the A B C boarding but, I
agree with some previous posts that the pre-board guidelines are a bit generous. I kind of agree with
George Carlin about airport wheelchairs. Last trip was to BNA and getting to a PC w/ printer was not
easy so I asked the hotel desk to print our boarding passes for us and they were happy to oblige.
Southwest Airlines review - by S Koenig
1 November 2007 Customer Trip Rating :
Albuquerque-Orlando-Ft Lauderdale. Pros: comfortable seats, more snacks than you get on most
airlines, low price. We managed to get two seats in the one emergency row that has just two seats, so
extra room. Cons: the seating system makes it imperative to check-in online exactly 24 hours before
your flight time (not a minute before or after), so you get in Group A. You will also see a number on
your boarding pass showing how many checked-in before you, but the number is basically worthless.
Once you get to the airport, boarding is based on your position in line (ie. need to stand or sit in
the line for your boarding group A, B or C), not the number on your boarding pass, though you just
have to know this (or ask fellow passengers). Families with children 4 or under (and that means the
entire group with the children, not just one or two parents to help the child get seated) are boarded
after Group A.
Southwest Airlines review - by Jon Ren
19 October 2007 Customer Trip Rating : 
Chicago to Buffalo. Didn't like the "sit anywhere" idea, leads to pushing, shoving and early line
ups, if you remember to go on the internet 24 hours before you fly you may get a ticket that says A
or B seating line. Which means A is the first line-up and goes first and you have a better chance
of your preferred seat, B line-up goes second and you have less choice, however if you get C ( the
passengers call it the middle seat line-up) well you can guess where your going to sit. If you are
the type that likes line-ups, pushing and shoving then this is your airline - for me I'll find a
better airline.
Southwest Airlines review - by R Novak
20 September 2007 Customer Trip Rating :
BWI-LAS via BUF, return LAS-BWI via DEN. Clean planes, on time departures. Print your boarding
passes the night before, and you almost always get Group A (first to board) and your choice of
seating. Got to the airport about an hour before departure, straight to security line and was at the
gate in 15 minutes. If you have a continuing flight, the 30 minute turnaround at the gate is as close
to reality as you can expect. I've flown for years on business with United and USAir, but SWA is a
pleasant surprise. I expected budget-level service, and got a competent airline with conscientious
personnel - overall, they exceeded my expectations.
Southwest Airlines review - by S Srinivasan
23 July 2007 Customer Trip Rating :
MCI-STL. Flight delayed about 30 minutes due to weather in KC. My
primary complaint was that for the second time in the last 3 months,
this became a no service flight due to alleged turbulence enroute. I
say alleged, because in both cases, there was in fact no turbulence. The
B737 was clean and leather seats are comfortable. I can't complain too
much considering that I paid $149 for a last minute purchase.
Southwest Airlines review - by K Steiger
23 July 2007 Customer Trip Rating :
Southwest has upgraded their planes, with better seating all leather.
The online check in a vast improvement over the old system. At least
you know if you're in the A, B or C group so you don't stand in line for
hours. I think their in flight service is pretty good if bare bones.
Just bring your own drinks and food.
Southwest Airlines review - by K Penney
19 May 2007 Customer Trip Rating :
I've been flying Southwest domestically almost exclusively for at least
7 years. I've probably flown the BWI-PHX route 30 times. The BWI-PHX
flight tends to be pretty businesslike for Southwest, but this weekend I
flew SJC to LAS and back and was pleasantly reminded of how fun flying
Southwest can be (especially for short hops out West, where the flight
crew seems more in touch with Southwest's fun-loving, unconventional
roots). The crew was in high spirits as we took off for Vegas, clearly
wanting to contribute to the party atmosphere of a Friday evening flight
to Sin City. Drink service was prompt and friendly. The flight was on-
time and comfortable. Online ticket purchasing is easy on Southwest,
and I always feel more comfortable buying tickets on this airline
knowing that I can change plans if need be. It's almost at the point
where if I have to fly another US airline and deal with all the expense,
hassle, and delays, I'd rather not go at all.
Southwest Airlines review - by J Knack
13 May 2007 Customer Trip Rating :
BWI to ALB and return. Both flights were standard Southwest
experiences. The planes were clean, FAs were friendly and efficient and
the flights took off and landed on time. And all at a very low fare. The
boarding ritual is odd, but to those who complain about there is a
solution. You can fly on a dirty plane, argue with rude FAs, take off
and arrive late, and pay more on another airline. There are many to
choose from!
Southwest Airlines review - by M Clark
27 April 2007 Customer Trip Rating :
IAD to TPA. First time flying Southwest and impressed. Being a usually
big carrier business traveller I was wary of this airline. Planes
arrived and left on time, very efficient. FA missed a few items in the
pockets from previous flights. Also did not appreciate the FA jokes for
takeoff, I am on a flight for travel not to hear an amateur comedy hour.
Surprised by complimentary beverages and crackers. There are very few
Southwest flights from TPA so checking in bags took no time. Overall a
good value, but I wouldn't take for flights longer than 2.5 hours.
Southwest Airlines review - by D Choy
24 April 2007 Customer Trip Rating :
LAX to Oakland. Online check-in at home and got group A boarding no
prob! On-time departure and arrival. Very smooth and pleasant flight,
minimum announcement by flight crew but enough to keep one up to date of
progress. Depsite the short flight they manage to serve drinks and nuts
- love the way beverage order are taken before take-off to maximise use
of time.
Southwest Airlines review - by Bill Christopher
15 April 2007 Customer Trip Rating :
My favorite airline, despite the cattle-call boarding procedures. I
always check in online and get to the airport at least an hour before my
flight. Helpful agents at the ticket counter and friendly flight
attendants. I fly from the Los Angeles area (SNA, LAX, ONT) to Phoenix
frequently, and have gotten two free roundtrips in the last two years
thanks to their Rapid Rewards program. The more entertaining flight
attendants are usually reserved for longer flights. The cheap fares and
overall quality keep bringing me back to these guys. Trying to get out
of Phoenix on time can be a hassle, though (PHX is one of WN's largest
hubs, leading to frequent delays) and longer flights can get boring
because of the lack of in-flight entertainment, but if you bring your
book or laptop or iPod, its not really much of a problem.
Southwest Airlines review - by Andrew Braham
1 April 2007 Customer Trip Rating :
Ontario - Oakland Return. ONT-OAK almost full - but took off 15 minutes
early. Small snack served with juice/coffee. OAK-ONT flight almost full,
with only two FA's, but everyone got unlimited refills and snacks.
Southwest Airlines review - by J Sjoberg
26 March 2007 Customer Trip Rating : n/a
I fly Southwest 1-2 times a month usually LAS-RNO-LAS with occasional
longer routes. This most recent flight was a 6AM LAS-RNO with only
about 25 pax so anyone who wanted got a full row and service only
juice/coffee but frequent offers of refills. Pushback was on time at
LAS but then we sat on the tarmac for 20 min., however, crew informed us
immediately of the cause (indicator light malfunction) and gave several
updates before takeoff, arrived in RNO only 10 minutes late. Return
RNO-LAS the next day was an early evening flight and completely full;
again on-time pushback but then a delay of about 10 minutes because of
"ATC ground hold for Las Vegas". Beverage/snack service was quick
despite the full flight and we actually arrived a few minutes early in
LAS. Overall service met my expectations which for WA are fairly high;
crew efficient and much more cheerful than I would be at 6AM or at the
end of a long day, decent comfort for an LCC and good on-time
performance. Given that air time for this short flight is less than an
hour they did an excellent job of making up for delays.
Southwest Airlines review - by M Karas
26 February 2007 Customer Trip Rating : n/a
I fly Southwest at least 3-4 times a month from and to BDL (Hartford).
Their online reservation system better than any other airline I've used,
once you're set up it takes less than 2 minutes to book a flight.
Online checkin is a breeze. Rarely more than a few people in line to
check baggage, and the few airports that there are lines the lines move
fast. Their boarding system is adequate. On the plane the seats are
comfortable and have enough room (even for a big guy like me). Most
flights are not packed, so often the middle seats are empty. Alcohol is
reasonably priced for an airline, but I wish they took credit cards.
They lost my baggage once, but they brought it to my hotel (2 hours
away) in the middle of the night so I had my tools for the morning. In
the last year I was delayed a few hours three times (all weather
related), but they sent me $100-$150 in gift certificates each time.
Frequent Flyer program is the easiest that I've used. 16 flights = free
flight + $10 free drink coupons. No miles or complicated rules.
The main reasons I use Southwest are their prices and their policy for
changing flight plans. Their prices are usually the cheapest, and there
is no penalty for changing or cancelling a flight. Even with restricted
fares (lower priced specials), you get Southwest credit that is good for
1 year, with no penalties.Oonly wish they would fly to more cities.
They fly to 90% of the places I go, but I cringe when I have to fly
another airline to somewhere Southwest doesn't serve.
Southwest Airlines review - by Alex Capousis
29 January 2007
One-way flight Hartford Conn to Baltimore (BDL-BWI). Flight left on
time. Aircraft new 737-700. Flight had at most 20 people. Service very
friendly, yet laid-back and efficient. Received peanuts and soft-drinks;
alcohol cost 3-4$ depending on what you wanted. Seat pitch and legroom
were fine for a 55 minute or so flight, however people had entire rows
to themselves so this wasn't a problem. I checked in the day before and
had an 'A' boarding pass however boarding didn't matter because of the
low pax numbers. Great value for 49$ flight! Well recommended.
Southwest Airlines review - by Dave Green
3 January 2007
I fly SW 6-8 times a month, mostly up and down the west coast (OAK to
LAX, BUR, SEA, PDX, SNA). The on-line check in means you will always be
an A thus getting the seat and overhead bin you want. Lots of flights
daily means the aircraft is almost never full which gives you center
seat room. Add in the very low fares. The line-up boarding enables them
to turn the airplane faster which is the key to their schedule frequency
and profitability.
Southwest Airlines review - by Francis Martin
4 December 2006
I fly Southwest all the time with trips varying from short haul regional
(HOU-MSY) and long haul (LAX-MSY). Service is good. FA alwasy smiling
willing to help, etc. Their ground crew is usually pretty helpful and
courteous. I actually enjoy the open seating system due the fact I love
the window seats and I can usually get a seat close to the front of the
aircraft. I have bumped from my assigned seats numerous times while
flying Continental. This combined with their generally reasonable prices
makes flying Southwest a pleasant experience.
Southwest Airlines review - by A Hambach
21 November 2006
Just flew Southwest for the first time, going from MDW Chicago to BNA
Nashville. I was apprehensive after hearing how it was going to be like
a cattle drive, but I found it to be a pleasant experience. I think
their online reservations are very user friendly. I made it a point to
get an "A" boarding pass going and coming, so I got good seats. Flight
out was delayed in boarding by 20 minutes because of a late connecting
flight, but they actually made up the time and arrived on time! Luggage
was waiting when I came out. Trip back was on time, but the luggage took
about 15 minutes to show up. The flight attendants were very pleasant
and the seat was roomy enough for me and comfortable. I would definitely
consider Southwest again if I am going to one of their cities.
Southwest Airlines review - by David Ernest
27 October 2006
Just Flew into Raleigh Durham, NC (RDU) From Portland, OR (PDX) On
Southwest. Tickets were very reasonably Priced, (364.00 for two adults).
Planes were clean, and flight crews were excellent, Arriving early and
leaving on time,the last leg of the journey from Chicago Midway (MDW)
was less than Half full and the crew was in a great mood singing and
laughing and the passenger were clapping as we all had a great trip.
Service was great until arriving here at (RDU) and finding out luggage
was not here. Southwest put us up in a motel and are Hoping to have the
bags in the morning But we will have to wait and see. It didn't help at
the end of a long trip, but I will probably fly Southwest again, IF the
luggage gets here.
Southwest Airlines review - by Arlene Labriola
17 October 2006
Flew SWA for first time from Chgo-Midway to LV. I thought the legroom
was very good, and the crews are friendly. Snacks are more than
adequate and that was a nice little surprise. Upon arriving at the LV
airport for the return trip home, we were informed our flight was
delayed due to the East Coast blizzard. They immediately arranged for
us to leave on the earlier flight, which was just about ready to board,
with ease. The flight still had 30 seats available, so our group of 8
was able to be together, even with C boarding passes. My only
dissatisfaction with SWA is the seating method. I hated having to stand
in line, even with an A pass, and even got grief from another passenger
from the A boarding line who thought my son and nephew were "cutting
into the line" because they were somewhat standing to the side. If you
get someone like her to start off your flight, it can make things tense.
I felt like it was a cattle call, or boarding a trip bus. It's not my
boarding of choice, so if I did have another choice of airlines out of
Midway, I'd definitely choose them first over SWA, strictly because of
the boarding arrangement. Otherwise, great airline! If they change to
seat assignments or picking seats at the time you can print out the
boarding passes, I'd choose SWA in a heartbeat.
Southwest Airlines review - by Diana Winthers
7 October 2006
RT Tampa to Chicago/Midway. Excellent service both ways. Easy boarding
and on-time departures. Arrived at destination early each time. Flight
was smooth and trouble-free. Southwest never disappoints, and fare is
always very economical.
Southwest Airlines review - by A Gosse
13 September 2006
First time with Southwest and was pleassntly surprised. As a resident
of Toronto, flying Air Canada is getting rather expensive these days so
an attempt at flying out of nearby Buffalo was in order. Flew from BUF
to BWI to TPA, and was impressed. Good service, friendly people and a
very simple approach to flying. Not too much information thrown at you
by the pilots and clean aircraft too. Here's where they hooked us:
After a one-hour delay departing Baltimore to Tampa, it was all the free
booze you could drink, compliments of Southwest. Now that's service.
It was a little hectic with the late departure but the free alcohol did
indeed help. We also loved the seat-yourself program. My better half
and I are not picky with seating, and its almost fun to not know until
you board where you'll be sitting. It's no surprise to me that
Southwest may be the only airline to turn a profit these days - we'll be
back for sure!
Southwest Airlines review - by D Larkin
11 September 2006
OAK-SEA-OAK. After hearing rave reviews, I decided to give Southwest a
try. I was impressed by the reservations agent I spoke to on the phone
- very nice and helpful. I was pleasantly surprised when I had to
change my booking and found out that there was no charge at all to do
this! Very early flight to Seattle so I was surprised to see a packed
check-in area at 4:30AM. The layout of the check-in area at OAK makes
no sense and the staff was surly. Why don't they have a separate
luggage drop for internet boarding pass holders? I was prepared for the
infamous cattle lines at the gate and I don't mind the open seating
policy, but the one thing that drives me nuts about Southwest is the far
too liberal preboard policy. Disabled passengers and those who have
difficulty walking should be allowed to board first - NOT families with
children under five. Around 30 young and able individuals with toddlers
waltzed onto the plane first because of this. Heaven help you if you
fly with them to Orlando during vacation season! Also I noticed some
"cheaters" - a group with one A pass and the rest with C passes tried to
board with A. Gate agent scolded them a little but let them board with
A anyway, which elicited some grumbles from the people behind them.
Cabin interior was old but spotless. In-flight service was great -
flight attendants came through with drinks and a cereal bar and then
quickly offered seconds. In-flight mag had some good articles. Bags
arrived at the belt before I got there! Return check-in was better -
the woman who checked me in was much nicer and we exchanged a few
laughs. Same great in-flight service on the way back, this time with
peanuts and crackers, again with seconds. Both flights left and arrived
ontime. Bags took about 20 minutes this time to be offloaded. Overall
I was satisfied and would certainly fly them again, but please
Southwest, please fix your preboard policy!
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