SOUTHWEST AIRLINES review : 6 January 2009 : by L Pulliam

Customer Rating : 4/5

RNO-LAS and back. Got there on time going and it was actually funny as everyone had boarded (only 35 passengers) and the pilot asked if we all minded leaving a little early. The crew was in a good mood and you couldn't beat the $49 plane fare flying on Jan 1. Coming home we were delayed an hour and a half but they kept us well informed and it was not a problem. All in all Southwest delivers a good product and good value.

SOUTHWEST AIRLINES review : 3 December 2008 : by W Lockett

Customer Rating : 4/5

RNO–LAS–SNA; you can’t beat the price! Crew professional, courteous, friendly and helpful except one. Unfortunately all flights were delayed due to weather. Reno voluntarily kept us informed of the flights status on a consistent basis with actual data that appears to be truthful and factual. I appreciate that! Las Vegas on the other hand had no idea what was going on. The flight status board with departure and arrival information might as well have been inoperable in Las Vegas. It showed our fight delayed out of Chicago and due to land in Las Vegas at 6:35 PST and this time was estimated, which I understand, due to the severe weather in Chicago. When in fact the plane was on the ground in Vegas and parked at my boarding terminal C21 at approximately 5:30 PST. I wonder if this was the airports inability to accurately report the status of a flight, the airlines inability or a combination of both. Our original departure time was 4:20 PM. I have flown SW before and will fly them again.

SOUTHWEST AIRLINES review : 11 November 2008 : by G Boswell

Customer Rating : 5/5

The first time I have flown with Southwest Airlines, I was pleasantly surprised. I booked on-line for my return flight from San Francisco( Oakland Airport) to Reno, Nevada. Both flights left on time, the flight attendants were friendly and helpful, and best of all this trip cost about half what American and United were charging for the same thing!

SOUTHWEST AIRLINES review : 21 October 2008 : by D Knight

Customer Rating : 5/5

I fly almost weekly for business and use Southwest if possible. There is the occasional glitch that keeps the sense of being in the real world however. The biggest difference with Southwest is not having to open my wallet every time I turn around. This apparent lack of greed on the airline's part will hopefully carry it through the tough economic times by producing a loyal passenger base. A few months ago I was stranded in Phoenix airport overnight due to weather and ended up sleeping on the benches. About 1am I woke up as a Southwest angel was covering me with a blanket and providing a pillow (and didn't even charge for it). This was repeated for about 60 other stranded passengers. I can forget about the occasional late flight but will never forget the random act of kindness from that Southwest employee.

SOUTHWEST AIRLINES review : 21 October 2008 : by Samir Akhavan

Customer Rating : 4/5

Numerous LAX/PHX/LAX flights in the last six weeks, all of which generally left and arrived on time, staffed by smiling staff offering the customary inedible snacks and mediocre drinks (not the reasons why I fly Southwest). The airline offers what I look for: frequency and consistency of service - all the better now because they seem to have retired most of their 733's, etc.

SOUTHWEST AIRLINES review : 16 October 2008 : by A Asprakis

Customer Rating : 4/5

PHL-FLL return. In the disgrace that has become US domestic travel, Southwest manages to provide passengers with a sense of dignity. The boarding system with assigned sections (A,B,C,) and section numbers avoided any pushing and unnecessary waiting in line prior to boarding, and the cabins on both segments were clean. Friendly FA's serving complimentary refreshments and snacks. Unfortunately Southwest does not offer any inflight entertainment so I do not know if I would use them for a flight over 3hours - but if JetBlue is not an option then Southwest beats all other US domestic carriers for sure.

SOUTHWEST AIRLINES review : 13 October 2008 : by Sri Narayan

Customer Rating : 4/5

PHL-PIT-PHL; Outbound was excellent. Perfectly on-time. The FA's were simply enjoying what they were doing and they were really having fun with all the passengers. Inbound was delayed 90 mins due to PHL airport construction and ATC hold of traffic. However, no problems with the flight. Generally Southwest staff seem to have good attitudes. They have uniform rules for boarding, etc for all flights. So there is no confusion. And planes get boarded in 15 minutes or less because no one is searching for "their" seat. I am not a fan of open-seating. However, it apparently works well for this airline. Complimentary non-alcoholic beverages and peanuts served in the one-hour flight.

SOUTHWEST AIRLINES review : 10 October 2008 : by G McGowan

Customer Rating : 5/5

TPA-MSY for $160. Excellent service and on time. I like the new boarding procedure because calling A 1-15, 16-30, 31-60 is much less of a stampede than calling the entire A (or B or C) group all at once.

SOUTHWEST AIRLINES review : 3 October 2008 : by Matthias Miguet

Customer Rating : 4/5

BUF-LAS Perfect for the price 150USD. On time, good free drinks. Highly recommended

SOUTHWEST AIRLINES review : 18 September 2008 : by Riccardo Cerutti

Customer Rating : 4/5

ISP-FLL and return. Both flights left on time and landed on time. The crew was good and professional. Drinks were served. The snack was horrible but, as being a low-cost, I cant complain. The seats were comfortable. Will fly with them again.

SOUTHWEST AIRLINES review : 9 September 2008 : by Patsy Davis

Customer Rating : 3/5

DAL-SAT-TUS-SEA & SEA-ABQ-DAL. The onboard staff are under a lot of pressure to get the cabin ready for the next boarding and seemed very sarcastic with answers to any questions. But, I took the flights for the cheap price and no fees so I can't complain much, we made it to our cruise. They didn't lose my bags and we were mostly on time.

SOUTHWEST AIRLINES review : 3 September 2008 : by M Nixon

Customer Rating : 5/5

FLL to STL (737-500), return STL-MCO (737-300) connecting to MCO-FLL (737-700), Labor Day weekend. Despite busy weekend, flights left on time and arrived early. I love staggered seating. I had an exit row seat on flight from FLL to STL. Instead of being so uptight on other airlines, flight attendants are fun and appreciative. Ground crew is even better. My only wish is that SWA would fly into ORD, instead of MDW.

SOUTHWEST AIRLINES review : 2 September 2008 : by L Scheer

Customer Rating : 4/5

CLE-LAS-CLE. 737-700 refurbished and fresh. FA's professional and eager to please. Served snack items and multiple beverages. Had a bulkhead seat with my daughter and more room than any other airline in coach. One customer argued and became irate with a FA as he was standing in front waiting for the bathroom and was told due to 9/11 regulations he was not to stand by the galley for the bathroom. Return 737-700 was very worn and could have used a cleaning before boarding. Seats were worn leather but comfortable. Same amount of room. FA professional. However, a large family with two toddlers who screamed about 75% of the flight. Family did little to comfort the children, while consuming alcohol. The mother did not use the bathroom to change diapers. There was another family with a screaming child as well. C'est la vie. Many customers did not listen to FA to remain in seats while there was turbulence and the seatbelt sign was lit.

SOUTHWEST AIRLINES review : 21 August 2008 : by J Bunn

Customer Rating : 5/5

Southwest Airlines BWI-LAS. The Americans know how to provide cheap, proficient service. I did not miss the lack of a meal, and we were allowed to bring onboard food from the airport as did many for this evening flight. The boarding process was unique to us, and we found it rather simple and far more proficient than boarding based on seat assignment. The ground and flight crews were some of the most friendly and humorous we've ever encountered. Return flight to BWI was just delightful. We look forward to using Southwest when flying domestic in the US again.

SOUTHWEST AIRLINES review : 5 August 2008 : by Dennis Tilley

Customer Rating : 5/5

First ever flights with Southwest Chicago - Las Vegas return. Both flights arrived early despite weather issues outbound. Crews on both flights were friendly and professional. Seats are more comfortable than most European scheduled carriers with plenty of legroom even for passengers over 6 feet tall. Southwest boarding procedure where you are given a letter and number means everybody knows when they will board and there is no scrum of people pushing and shoving to get on first (EasyJet take note). Will certainly use Southwest again when flying US domestic.

SOUTHWEST AIRLINES review : 3 July 2008 : by W Mackee

Customer Rating : 4/5

OAK-ABQ return. If you can understand the intricate, but rather hilarious, boarding agenda to get an "A" position, then the rest of the flight experience generally falls into line. On these flights (both delayed - no explanations offered), Southwest still managed to provide a pretty good experience. The gate and flight attendants almost always exhibited calm and good humor. Onboard, they still serve peanuts and a snack! On a two-hour flight! Leg room isn't bad, either, and the seats are comfortable. No IFE. And drinks are only four dollars, as opposed to five on the other domestic carriers. Still this is the preferred airline of families with small children and people flying for the very first time, so bring your noise cancelling headphones and your patience.

SOUTHWEST AIRLINES review : 30 June 2008 : by S Srinivasan

Customer Rating : 3/5

HOU-DEN, DEN-STL, and STL-HOU. First time on Southwest since they implemented the new "staggered" boarding system. I managed to get the A group online each time, and the boarding process seemed to go as fast as it did before. Timekeeping appears to have become a major problem on this airline - delays of 10 minutes, 1 hour 40 minutes, and 1 hour 25 minutes on each sector, respectively. I was also annoyed at the apparent lack of honesty regarding delays - for example, on my last flight, it originated in Midway via Detroit, and left Midway more than an hour and a half late, yet Southwest still showed it only 20 minutes late leaving St. Louis! Crews are still friendly and helpful; on the HOU-DEN sector, they went out of their way to try and seat a couple of mothers with children together who had arrived at the gate too late to use family boarding. And of course, no annoying added fees was nice. Seat pitch also seemed to better than it used to be. A satisfactory experience overall, though timekeeping seems to be becoming an issue.

SOUTHWEST AIRLINES review : 28 June 2008 : by K Ackerman

Customer Rating : 4/5

FLL-ISP. Fly this route often, and Southwest delivered a very good flight. For all the complaints about lack of seat assignment, I say who cares. As long as you get your self in at least group B you can get a pretty good seat. Want an assigned seat? Fly the others, pay more.

SOUTHWEST AIRLINES review : 24 June 2008 : by M Saunders

Customer Rating : 3/5

Austin TX to Ft Lauderdale. Boarding orderly, but flight was overbooked and they called for 2 volunteers to give up seats for $200 compo and free flight, I think. Also asked for volunteers to switch seats so parent and child could sit together. Very cattle-car sort of experience, tempered by folksy approach from staff, including the pilot. Drinks service was very good (small snacks also provided), but staff not sufficiently attentive to bloody-minded passengers who did not turn off electronic devices when asked to do so and who turned them on again as soon as the plane touched down. Still, I got there safely and pilot managed to avoid the predicted thunderstorm activity en route.

SOUTHWEST AIRLINES review : 17 June 2008 : by T Clark

Customer Rating : 2/5

If you are flying with children and you can't get to a computer 23-24 hours before departure, forget it because you may end up in boarding group C. This means you may not be able to sit next to your 7 year old. While on my departure I checked in with no problem, on my return I found myself hiking up a mountain in Montana trying to get a signal on my laptop so I could check in and still have a lower number so I could sit next to my son. I won't fly Southwest again.

SOUTHWEST AIRLINES review : 17 June 2008 : by M Holland

Customer Rating : 5/5

MHT-SEA. Very helpful staff from reservations to operations. Easy, very fast boarding. Efficient, personalized and prompt assistance when needed. Excellent baggage handling and even handled mixup in baggage created by another connecting airline. Continual attention to passenger service during flight.

SOUTHWEST AIRLINES review : 13 June 2008 : by D Damrau

Customer Rating : 4/5

PIT-PHL. Solid and no-nonsense in contrast to the other carrier on this route which experiences frequent delays (as much a Philadelphia thing as anything else). Service basic, but at least enthusiastic compared with most US airline staff. Actually early into Philadelphia, allowing plenty of time to transfer to international flight. New boarding process is a bit bewildering, but being polite Pittsburgh, people generally adhered to the funny numbered boarding procedure.

SOUTHWEST AIRLINES review : 28 May 2008 : by D Kohner

Customer Rating : 4/5

BWI-JAX-BWI. The boarding process for Southwest is poor as gate agents do not check tickets to see which boarding section you should be in. This makes it very easy for people to cut the line and people know this. Aircraft was clean. Flight attendants friendly and fun. Beverage service was what you expect on Southwest, nothing great. On the return to BWI the crew kept us updated on why we were circleing the airport, this was due to a ground emergency, so you could not fault the crew.

SOUTHWEST AIRLINES review : 16 May 2008 : by D Smith

Customer Rating : 4/5

OAK-BUR. This was my old commute and recently took the flight again. Southwest is like riding the bus or train with open seating. The new boarding process is generally ignored by those who jump the line. That is not SW's fault though. Cheap efficient, website works, peanuts.

SOUTHWEST AIRLINES review : 28 April 2008 : by Roy Smith

Customer Rating : 3/5

LAX to PHX - first time using this airline, a good experience. Kerbside check in got us A1 and A2 boarding numbers and bags taken very efficiently to TSA by sky cap. Airport itself is mediocre but the Southwest ground staff were excellent. It is very nice to be told what the procedures for boarding are and to be guided through them clearly and with humour. As the fleet is all 737's I knew which seats I needed and got them (I am disabled). The cabin crew were great and we had a very enjoyable flight, which left on time and landed on time.