Sterling Airlines Passenger Reviews and Sterling Airlines Customer Trip Reports
STERLING AIRLINES review : 31 October 2008 : by Andy Butler
Trip Rating : 10/10
Have flown Sterling many time I have had no problems at all. Only once in the past 3 yrs have they
changed a flight time. Service in the airports and on the plane have been great. It's sad to see
them go. Iceland own it, lets hope Iceland gets a big volcanic bang and drops back into the sea.
STERLING AIRLINES review : 18 October 2008 : by Paul Bradley
Trip Rating : 1/5
I booked a return flight four months in advance. 1.5 Months before the trip they cancelled my return
flight (no reason given). Two weeks later they cancelled my departure flight (also, no reason given
to why). A month away from when I intended to fly- there are next to no seats to be found (none with
sterling) and those that do still fit my schedule are very costly. This experience alone is enough
for me to warn people not to fly with Sterling.
STERLING AIRLINES review : 22 September 2008 : by G Ward
Customer Rating : 4/5
Flown Sterling a number of times. Clean, on schedule, friendly crew, and very well priced. (LGW -
OSL). I have found them better than Norwegian (had a number of delays with Norwegian). Also paid for
certain seats on Norwegian not to then get them (.g. exit seats). Had my cases damaged on Norwegian
and customer services are really bad.
STERLING AIRLINES review : 7 September 2008 : by P Grogal
Customer Rating : 3/5
Gatwick - Billund. Firstly, they changed the flight schedule to one hour after the original time
(which was slightly annoying for me) but they notified me of this a few weeks before departure.
Check in at Gatwick was easy. Onboard, I found the interior very old and worn out, as were the cabin
crew. However, the flight was just over an hour and very cheap, so I wasn't really complaining.
STERLING AIRLINES review : 29 August 2008 : by Alan Mackenzie
Customer Rating : 4/5
CPH/ARN/CPH. I agree with Yevheniy Kahanovych (22 August. The queue for the 9 open check in desks
for my trip on a Wednesday mid-morning was huge. Luckily a Sterling employee was helpful and gave
some good advice - The check in kiosk machines in terminal 2 near Sterlings desks are reconfigured
to accept booking codes and credit cards for printing out boarding cards, whereas the other kiosks
in the airport only give the option of passport or FFP card. The flights to and from Stockholm were
good, but the plane interiors are in need of refurbishment.
STERLING AIRLINES review : 22 August 2008 : by Yevheniy Kahanovych
Customer Rating : 4/5
I used it for two short hops between Stockholm and Malmo and Stockholm and Copenhagen. Check in is a
stress if you have to queue, as lines are horribly long and quite disorganized. Checking in with
machines I had a hard time in Stockholm where machine couldn't recognize my credit card 4 or 5
times. Nobody around to help. Low cost - no service so far. Flights were on time. Nothing to write
home about. Planes were clean, but tired. Seat pitch ok for 50 min flight. Check in in Copenhagen
was ok, machine was working fine, my card was detected from the first time, boarding pass (now just
a smallish piece of paper) issued. It was my first ever experience with low-coster. What can I say.
I was on leisure trip, had no baggage, and had alternative options if flight canceled. For SEK560
roundtrip it was a good value for money. Otherwise I would fly full-service airline.
STERLING AIRLINES review : 1 August 2008 : by K Wulff
Customer Rating : 3/5
I have flown Sterling numerous times. Not a great airline, but fair relationship between price and
quality. In Scandinavia often slightly cheaper than Norwegian, but also slightly poorer service.
Beware, however, that check-in and bag-drop in Copenhagen Airport can be chaotic, especially in the
morning, when loads of planes depart at the same time. I have nearly missed my flight a couple of
times. You can check in at the machines, however, so if you only have carry-on luggage, there is no
STERLING AIRLINES review : 16 July 2008 : by L Hansen
Customer Rating : 1/5
I have flown with Sterling 3 times in the past 3 months, 2 flights Copenhagen to London and one trip
London to Copenhagen. All 3 occasions the flights have been delayed by 3,4 and 6 hours. Little
information given and departure time kept getting bumped back by 30 minutes regularly.
The first time this occured I was not offered any food/drink vouchers. The 2nd and 3rd time I was,
however it barely covered the cost of a sandwich and drink. Staff were hard to find for explanations
and quite rude at times.
STERLING AIRLINES review : 1 May 2008 : by J Loldrup
Customer Rating : 2/5
DUB-LAX-DUB. Couldn't fault the trip over to LAX as we had our own screens and on demand
entertainment. Staff friendly. However on way home we only had the small screens and it was
impossible to see them. Otherwise it was fine.
Sterling Airlines by Alan Mackenzie
23 April 2008 Customer Trip Rating :
CPH-FLR-CPH. No on-ine check in, but plenty of ticket issuing machines at Copenhagen airport ment we
could get our boarding cards without queuing. Bag drop was easy. We took the option of prebooking
our seats at a cost of Dkk 65 per seat, which was worth the money. We find Sterling always opens
their check in desks nice and early. What was not so good was on both flights to and from Florence
there were seatbacks which did not stay fully upright. Outward; the row in front of us 2 seats 5-8%.
Return flight; my centre seat 6-10%, so much so that the person behind me kept pushing the seat
upright during takeoff and climb, until I explained the seat was broken. (The opposite occurred with
my companion's seat which could not be reclined at all!). But these, for us, were minor issues and
were fully made up for by friendly and efficient FAs. On the return flight all the passengers were
given free food and drink as a compensation for the lack of duty free goods on board. (No spirits
though). Both trips were pretty much on time.
Sterling Airlines by Paul Jacobsen
23 April 2008 Customer Trip Rating :
Domestic flight ARN-GOT. Self-service check-in machines are now available at Arlanda, they are quite
easy to use and I could even choose my seat. On this short domestic flight I was surprised to be
offered a tasty chicken sandwich and mineral water for free. If it is not a one-time event, Sterling
would then be much better than SAS on Swedish domestic flights. Legroom on the B737-700 was tight,
though: bearable on a 50-minute-hop, quite a challenge on longer Mediterranean flights.
Sterling Airlines by Sarah Berry
12 February 2008 Customer Trip Rating :
Stockholm to Amsterdam. I was impressed with this budget airline in my first flight with them. Check
in was quick and efficient, my excess luggage was cheap. I got the seat of my choice, plane was
clean and new, boarded on time and arrived at Amsterdam early! Flight crew friendly and informative.
Sterling Airlines by Mats Genberg
30 January 2008 Customer Trip Rating :
CPH-CDG return. I must say this so called low-cost carrier in no way offered an inferior product
compared to SAS or AF that I normally fly. I took the option of booking seat 1C/1F at an additional
charge of abot €25 each way. Paid a total of about €230 return. Outbound: 737-500. Half full. Had
seat 1C. No one else in entire row 1. No wall in front meant unlimited legroom! A bit noisy. Spent a
total of €13 euro on sandwich, coke, cofee and a cognac. All in all a "business-class experience" at
low-cost carrier price. Landing at CDG T3. 10 minutes total wait for luggage. RER station a few
minutes walk away. Return - empy T3 with no lines and plenty of seats. Better shopping than at
horrible T1. And a lot more flightside space than AF's own T2. Best intereuropean terminal at CDG by
far! But only 6 or so flights in the entire day. All in all the most pleasant Paris flight I've had
in years. T3 has totally changed my view on CDG. No thrills, but no horror. It works. It's airy.
Sterling Airlines by J George
29 January 2008 Customer Trip Rating :
I'd used Maersk (Sterling predecessor) before but was unaware they now operated to Sweden direct
from LGW. I was impressed - flights were £100 or so cheaper than BA/SAS and only £50 more than
Ryanair. I flew both legs on the later PM flight, which was flown in a fairly new ex-Maersk B737NG,
which was clean. Staff friendly, both legs on time. You had to pay for drinks/ meals, but these
could be pre-booked on their website, and last time I flew SAS you also had to pay for these.
If you're willing to pay a little more to be treated like a fare paying customer, but wish to save
on the (remarkably similar!) prices offered by BA/SAS, then it's worth shelling out that extra £50
notes or so on a Ryanair price to fly Sterling.
Sterling Airlines by Robert Jan
3 January 2008 Customer Trip Rating :
Last may I had planned a trip from Stockholm (ARN) to Gothenburg. Early flight out and late flight
back on the same day. After checking in and passing through security I noticed the flight had
suddenly been cancelled. At the counter I was given a one page info sheet with a summary of the EU
regulation and my rights. The phone number provided led me to customer service only to tell me I
could take the next flight in the afternoon. That would have connected nicely with my return trip!
Other alternatives not available. Thus I claimed the compensation mentioned in their leaflet through
the provided email address. Only to receive "out of use" reply. The first two letters by snail-mail
were "lost" but I received a reply to the third stating that there were extraordinary circumstances
and they had done all they could reasonably be expected to do. Tried to call them but that can only
be done between 9 and 11 am. I'll be interested to hear what the problem was and what they had done
that I was not aware of. Perhaps I was the only passenger?
Sterling Airlines by K Hudson
2 January 2008 Customer Trip Rating :
LGW-ARL Good value. Booked months in advance for a morning departure which was subsequently removed
from the timetable. Well communicated by e-mail but on checking my reservation, which had been moved
to the afternoon departure, I found that the paid for extra leg room seat reservations had not been
carried over to the new flight. A quick call to customer services resolved the issue but glad I
checked. Very friendly and efficient onboard staff.
Sterling Airlines by Barrie John
29 December 2007 Customer Trip Rating :
First time I tried them as they fly direct to LGW from STO. Seats do not recline and food is
expensive. Staff are friendly and helpful and like to sell seats with extra legroom. Cheeky!
Spoke to another passenger and he wonders if they get bonus for Delay excuse of the month!
Cheap no frills and you get there in the end. Do not use for connecting travel - you have been
Sterling Airlines by Alan Mackenzie
4 December 2007 Customer Trip Rating :
CPH-FCO-CPH. Due to snow in Norway the outward plane to Italy was delayed, but Sterling did not
abandon the flight. For the return flight Sterling had to deal with a lightning strike by the
Italian Air Traffic Control at Rome airport, and again although we were delayed by 6 hours, Sterling
did not give up the scheduled flight; plus they gave us passengers a snack coupon - very nice -
especially as they are not responsible in the event of a strike! Good flights, professional staff.
Sterling Airlines by Terry Stokes
27 November 2007 Customer Trip Rating :
AMS-CPH. Quick check-in, assigned seating and on-time departure. Inflight service good. Only problem
is they tend to use gates well away from luggage hall. CPH-CDG self check-in which is simple and
fast. Again, assigned seating and flight left on-time. Inflight service again good with an early
arrival in Paris. This is the first time I have flown with Sterling and for a budget airline, they
are the best I have come across.
Sterling Airlines by S Flanagan
4 November 2007 Customer Trip Rating :
Used this airline for the first time flying from East Midlands airport to Copenhagen. For the low
price of the return ticket this airline offers great value for money. The flight staff were friendly.
I would use Sterling again - its no frills but gets ypu from A to B at a great price.
Sterling Airlines by Barbara Clark
10 October 2007 Customer Trip Rating :
CPH-TXL. Thank goodness only one way. Queued for 45 minutes to check in (for a 40 minute flight), and
although members of Sterling staff were standing around to help passengers check in at the machines,
their reaction to my request to open more check-in desks was that they couldn't do anything about the
situation. The flight was also a miserable experience. The ancient loooking, non-matching seat rows
are so close together and the seats are so straight that the head rest actually makes your head tip
forward. With the competition that Sterling has on the Copenhagen to Berlin route, I shall certainly
not be flying with this airline again.
Sterling Airlines by Paul Jacobsen
17 July 2007 Customer Trip Rating :
ARN-GOT. Sterling now operates ARN-GOT and ARN-MMX on a regular basis. A
major advantage versus SAS is that Sterling's low-fares are available
even at short notice, at least on domestic flights. I booked my flight 3
days before travel and paid only half of SAS fare. The cabin crew was
friendly and helpful. Seat assignment at check-in translated into
hassle-free boarding. But the free cup of coffee has now been withdrawn.
Unfortunately seat pitch has not improved since my last experience; it
must be 28 or 29in at most, which is nearly unbearable even on this
Sterling Airlines by Anita Sjögren
13 May 2007 Customer Trip Rating : n/a
Flying Sterling from Barcelona 11 May 2007 was an interesting
experience, to say the least. To find the right check-in counter was
hardly a piece of cake. And after waiting in line for an hour or so
(mainly due to computer failure) we were greeted with the stern message
that our baggage was too heavy, 41 kilos instead of 30 for two
passengers. We pointed out that Sterling had checked us in a week
earlier at Arlanda without raising even en eyebrow at our 40 kilos. Why
should we have to suffer for lack of info about the newly-introduced
30-kilo-rule? No sympathy was forthcoming. We were ordered to go to a
different terminal to pay 8 euro per overweight kilo. Needless to say we
expect to get our money back.
Sterling Airlines by Paul Jacobsen
9 March 2007 Customer Trip Rating : n/a
ARN-MMX return. Sterling is temporarily operating this route, following
FlyMe's bankruptcy. The cabin crew is Sterling's valuable asset,
definitely: pretty, helpful and smart in their uniforms. They even
offered a free cup of coffee, a nice touch. On the downside seat pitch
is incredibly narrow, it would feel very uncomfortable on longer
flights. If you happen to travel on B737-700, that Sterling took over
from Maersk Air, choose a seat in the first eight rows. It is much more
Sterling Airlines by Jakob Sandager
22 January 2007
Now I have tried Sterling and hopefully I'll never have to fly them
again. Supposed to leave LGW 0855 on January 18th. But we didn't. Flight
arrived a little late. Apparently some technical problem had occured on
the way from CPH so at the beginning we expected a minor delay. This
turned out to be a 4 hours delay. Fair enough, the major problem was the
jetbridge that could not be moved. The only problem was the lack of
information. The informed us approximately ½ hour after we should have
departed and then we got a 5 Pound voucher and told we should look at
the monitors in the departure hall. After some 3½ hours we could finally
board and departed some 4 hours late. It took the pilots close to 45
minutes before they informed us about the flight. The flight itself was
really nothing special. I really don't like the way they try to sell the
seats with extra legroom. But money is money. So to sum up. It wasn't
that bad had they just kept us informed. Anyway I would much rather fly
SK or even BA.
Sterling Airlines by Edmund Greene
27 October 2006
Beware that if things go wrong on your flight with Sterling, you are
likely to receive terrible customer service. When I came to check in for
a flight recently from Copenhagen to Edinburgh, the groundstaff didn't
even know whether the incoming plane was going to be 2 hours late, 5
hours late, or not coming until the next day. Then they gathered the
plane would come but would be about 4 hours late, so they encouraged
passengers to check in. But half an hour before the delayed departure
time it emerged that there still was no plane ... no plane was even yet
on the way, and Sterling was still trying to borrow a plane from another
airline. Eventually, after another 2 hours a plane borrowed from a Dutch
charter airline did arrive, and after another hour's delay in Copenhagen
we could eventually board and have the privilege of taking off - in
total nearly 7 hours after the scheduled departure time. Sterling's only
explanation for the nearly 7-hour delay was 'technical problems'. So far
Sterling has refused to pay for reasonable expenses incurred because of
this delay, and their 'customer service' hasn't shown the faintest idea
of what customer service should be. My advice: avoid Sterling like the
plague. Sterling is far worse than some budget airlines, like EasyJet.
Sterling Airlines by Tim Salter
13 October 2006
Sterling need to get their act together and be more consistent. Flew with them LGW-BLL on Monday
this week and on check-in asked for an Exit aisle seat. No problem they said and I was given 10C. On
the way back yesterday I asked for either a row 1 or an Exit and was told you I couldn't as I had to
pay more for these. "OK, I said, how much more?" to the check-in agent. "I don't know" she said. "So
how do I get to know and who do I pay" said I. "I don't know" she said. So then I went to the
Sterling office. "Ah, you could pay on board, its 149DKr for an Exit row and 49DKr for row 1" said
the helpful girl. So on-board I asked and the FA said "no both row 1 and Exit seats are 149Dkr".
More inconsistency resulted with my hand-baggage. At LGW they just looked at the dimensions and said
it was OK. At BLL they weighed it and said it was too heavy. I then had a lengthy argument and it
was only when I said it was considerably lighter now than coming out as I had left some equipment
behind did they relent. COmre on Sterling, get some consistency in your operation.
Sterling Airlines by Andreas Larsen
26 August 2006
ATH to OSL on a seasonal summer service. I wish it could a year round service though. Excellent service, expecting low quality and but yet the
aircraft interior was top notch, excellent temperature (due to air conditioning) after a stay in a
warm summer day in Athens, cabin crew young and efficient not to say very professional. The buy-on-
board menu was good with fresh products and even the possibility later to buy ice-cream for just
Kr10! We were also given from the Athens check-in staff (OA Handling, very efficient though) exit
row seats with excellent legroom. SAS should start taking some lessons in what service and
efficiency means. At least from this particular flight (ATH-OSL). All in all a very
pleasurable experience and the fare paid for three people was extremely low, lower than the domestic
flight from SKG to ATH.
Sterling Airlines by Tom Grant
22 August 2006
FRA-CPH-FRA in early August. Both segments on time. Pleasant experience
on board with very attentive cabin attendants and comfortable seating.
The only complaint we had was the very long check-in process at
Copenhagen, Sterling really needs to add a few more counters!
Sterling Airlines by Christoffer Madsen
21 June 2006
As a university-student with many friends abroad, I usually book my
tickets through Sterling as I cant afford SAS' and other of the
traditional carriers' fares. However, in the past 12 months I have had
so many unfortunate experiences flying with Sterling, that I will
strongly consider to fly less but pay more, to secure a more reliable
service. First of all, Sterling never seems to be on time. Delays of 30+
minutes seem to be a part of the company's mission. Lack of information
when things go wrong, slow check-in and old, worn-out planes could
easily be part of it as well. Secondly Sterling doesnt allow people to
eat and drink their own stuff on board. In other words, you are forced
to pay indecent prices for average sandwiches and drinks, unless you eat
in the airport prior to the flight (which is also costly if the airport
is CPH!). It's bearable on short intra-european flights, but forcing
people to pay 8 euros for a coke and a sandwich on flights to e.g the
Canary Islands (5 hours from CPH) is ripping off the customers. Today I
got back from Madrid flying with Spanair and I noticed what a difference
it was from Sterling. Refreshments were much cheaper, we were on time,
FA's smiling and friendly, all information given in Spanish, English and
Danish, and they even put on a film - a thing I've never seen on intra-
european flights before!
Sterling Airlines by Y Billis
10 December 2005
I recently flew from Copenhagen - Athens - Copenhagen on Sterling. I bought the ticket on the
internet and it was very cheap. Check-in at Copenhagen was hectic but the flight was good, departed
on time, the service efficient and the aircraft was satisfactory.
The return flight was also good. During check-in in Athens I was told to take two pieces of luggage
(out of four) through a different conveyor belt for "irregular objects". These two pieces of luggage
stayed in Athens and didn't arrive to my house until the next evening. Apart from that incident,
which is probably the fault of Athens airport (that coneyor belt is used to check-in irregular
objects for all the airlines), I can only say that Sterling was very good value-for-money.
Sterling Airlines- by
I fly Sterling quite regularly between Rome and Copenhagen and generally find the quality of the
product to be consistently high. Sterling is an ex charter airlines founded in Denmark somewhere
back in the Sixties which has reinvented itself as a low-cost carrier. Because it's an airline with
tradition, and because crew members are not all twenty years old, one actually feels like being on a
"real" airline that knows what it is doing. What I most like about Sterling, however, is the fact
that the website advertises the price that one will actually end up paying with taxes and
supplements already included. I think that is honest, rather than piling surcharges on top of the
advertised fare, as most other airlines do. That said, I recently experienced a glitch. Having
entered my credit card information, I got an error message. I tried making the reservation again and
was successful. Subsequently, I received two confirmation e-mails, because the first reservation had
gone through after all. Thus, I found myself holding two reservations made within two minutes of
each other. I called up Sterling in Copenhagen and quite frankly had to argue far too much to have
the second reservation cancelled. Sterling uses pre seating (must be a reminiscence of its charter
days) which can be annoying, but it makes boarding procedures smooth. Check-in has never been a
problem, far better than SAS in Economy actually. Of course inflight meals are a rip-off, so don't
buy them. Sterling's fares are not particularly low, but when you get one of the lowest fares, the
value-for-money is indisputable.
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