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Star Perú Passenger Reviews and Star Perú Customer Trip Reports



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Star Perú Customer review :  14 January 2015 by Klaus Malling    (Denmark)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

An airline is best judged in critical situations. Having used StarPeru on a couple of previous occasions, my group and me found ourselves trapped in Puerto Maldonado in November. Despite other airlines left on time, StarPeru gave the explanation that the weather permitted the plane from departing, while everyone could see technical staff trying to fix an engine. In Spanish and English it was announced that "news will appear in half an hour". The "half-an-hours" became one-and-a-half during that afternoon until the flight to Lima finally was cancelled and was planned for next morning at 6AM. Thereafter everything was chaos. No money for taxis and hotels were offered, only that we could get our luggage. So we went, having to pay everything ourselves - a very bad experience. The plane was airborne 6.15am next morning, landed in Cusco and were delayed here caused by technical problems, meaning further delay. Nothing was explained. We suspected that the plane left Puerto Maldonado with technical problems that could be fixed in Cusco. Anyway, we landed safe in Lima, where our ground agent got the money for accommodation and food out of the rather hesitating crew from this low-budget airline. Next time Avainaca or LAN.



Star Perú customer review :  31 October 2014 by S Bryan   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CUX-LIM on 23rd Oct. Took off a few minutes late but arrived in LIM just about on time. Snack and drink served on this short flight. Ageing BAE 146 but looked as if it had just had a fresh paint job inside. Was booked on this as part of a tour so not sure on value for money, but flight was uneventful so no reason not to recommend.


Star Perú customer review :  5 November 2013 by D Leston   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LIM-CUZ-LIM on a clean and tidy (despite being quite old) BAE 146. On time departures in both directions, smiling crews, inflight snacks and drinks, what more could you ask for?


Star Perú customer review :  4 July 2013 by Francesca Conti   (Italy)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Last week we had the flight Cuzco-Lima at 8.30 but Star Peru' decided not to leave on time because of weather in the Lima (their security airport in Pisco was closed). The company chose to leave 2 hours later, but instead taking just 1 hour 10 minutes (as announced by the hostess at the microphone), the plane arrived in Lima at 12.15 causing us loss of connection, the flight Lima-Caracas (by LAN). Please, don't buy tickets with them if you want to arrive on time!


Star Perú customer review : 28 November 2010 by N James

Customer Rating : 4/5

4 Star Rating

Lima - Cuzco - Lima. Thought both flights were great. Both left on time and got in early. Boarding done in 5mins. The only annoying thing is you can't pay for the tickets online, you have to do this at the counter in Lima and well they use their own exchange rate which is much more than the banks. So try paying in local currency. So it ended up costing more than we thought. FA lovely, food was a small sandwich and biscuits.


Star Perú customer review : 12 February 2009 by Jeannine Schöpke

Customer Rating : 1/5

1 Star Rating

Star Peru isn't a serious airline. We were a group of 13 people, 12 of us bought our tickets from Lima to Cuzco in Lan Peru (which was good) but one of us had to buy his ticket here, what a mistake!! Lima to Cuzco the flight left earlier, but Star Peru never informed it to our friend, so we had to fight with the Star Peru people at the counter to force them to get a ticket for him in other airline. The worst was our way back they just said the flight was cancelled and that's it - "I'm sorry" they said. NO money back, nothing. Additionally they were very rude.


STAR PERU AIRLINES review : 1 October 2008 : by Boris Chavez-Bravo

Customer Rating : 3/5

3 Star Rating

LIM-CJA-LIM economy class. Good service, on time, and snacks and drinks given in a short 1 hr flight. Not much legroom, but for an hour, it is ok.




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