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Sriwijaya Air Passenger Reviews and Sriwijaya Air Customer Trip Reports



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Sriwijaya Air Customer review :  30 July 2014 by Fitriansyah Yudha    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PLM-CGK with Boeing 737-500. The flight was on time. Good ticket prices. No IFE but it was fair enough for a 50 minute flight. They provided a bread and a cup of mineral water during flight. The cabin staff were friendly enough.



Sriwijaya Air Customer review :  7 April 2014 by H Bama    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went from DPS to DIL with old Boeing 737. My tray table lock was barely functional and scotch tape was all over it. Other than that everything met the standard, and surprisingly the food was not disappointing at all.



Sriwijaya Air Customer review :  10 March 2014 by D Olsson    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I often fly Dili-Denpasar. In comparison to Merpati, the big thing is that they have newer, more comfortable aircraft's. Otherwise, they seem the same as Merpati: frequent delays (allow a lot of time if you're connecting through Bali), poor ground staff and co-ordination, ok in-flight service and meals.



Sriwijaya Air Customer review :  23 August 2013 by H Phillips    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGK-SIN with Sriwijaya Air, to make a change from the usual Lion Air, Air Asia etc. Booked online only 48 hours before for the bargain price of 40 USD one-way. Check-in was fine with no queue, and was lucky to get a retro boarding pass from a dot-matrix printer. We left 45 mins late, but they apologised profusely Only about 20 passengers on the flight, however the cabin crew told me the return flight from SIN was full. Aircraft was a Boeing 737-300 in surprisingly good condition, and the captain was Australian. The only disappointment was the food - a strange combination of scrambled egg, half frozen French fries and carrots. However it was still edible, and at least food is free unlike the LCCs. I'd use Sriwijaya Air again.



Sriwijaya Air Customer review :  20 June 2013 by Bayu Muhardika    (Indonesia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SJ099 from TKG-CGK was planned at 16.40 local time. Then my wife received short message informing that the flight will be delayed to 17.15 without any reason. We arrived on the TKG airport at 16.15 and my wife checked-in. The staff at check-in counter informing again that the flight will be delayed to 17.40. My wife then waited at the lounge and another announcement sounded, another delayed flight for SJ099 to 18.40. The delay was going through 19.15 when my wife was finally boarding. The good thing was they informed about the delay, the worst thing was the delay itself.



Sriwijaya Air Customer review :  7 December 2012 by Ardhi Hidayat    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Batam to Padang. The check-in counter was so slow, they should provide online check-in which will make it easier for those who doesn't need to drop luggage. Check-in staff were not polite and don't speak English. But inside the cabin, the FA's were good, and smiled. They still gave out a snack and drink on such a low cost price.



Sriwijaya Air Customer review :  20 November 2012 by Aldo Samulo    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tanjung Pandan to Jakarta in early July. Stewardess service is quite good, food is just snacks but are tolerable. Flight was delayed almost an hour. During the flight, stewardesses were busy selling rather than serving passengers.



Sriwijaya Air customer review :  7 August 2012 by Tia Traynor   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MDC-CGK. Wasn't pleased with the check-in staff. They were about 10 mins late to open the check-in desk, the flight was delayed for almost an hour! However, inflight service was good. Flight attendants were more friendly than other FA's from other Indonesian budget airlines. I suppose the good inflight service balances out the poor service on the ground.


Sriwijaya Air customer review :  28 June 2012 by William Sanger   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

CGK-SUB-MDC. Check in slow and methodical. On board the crew welcomed passengers and did assist with all the extra pieces of hand luggage, the one piece concept is not part of the culture in this part of the world. Very limited seat pitch so much so when the tray table put down it was pushing against my stomach causing me to be jammed against the seat. Snacks and a light meal offered and crew efficient but did not interact with passengers. The toilets were smelly and the facing on the sink was loose. Flight take off and landings were smooth.


Sriwijaya Air customer review :  31 May 2012 by N Asa   (Indonesia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CGK-JOG-CGK. Aircraft was 737 series, no IFE. Pitch is quite tight but similar to other budget airlines. Aircraft was clean. Served snack box with mineral water and 2 snacks. Not bad, considering the price. The only gripe I have is the stewardesses couldn't speak clearly when giving announcements. The Indonesian announcement was unclear, let alone the English one. If u are tall-ish, ask for emergency exit seats. Pitch is rather cramped, even for me (159 cm).


Sriwijaya Air customer review :  3 December 2011 by I Rustandi   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew SOQ to UPG. Bought ticket on the day of flight at the airport for what I think is a fair price. The seat (I was on an exit row in a Boeing 737-300) was definitely better than those on the new Lion Air planes that I took. Meal was provided free of charge during the flight. The only complaint I have is that the tray table on my seat was missing. The inflight magazine mentioned about receiving new planes (Boeing 737-800 and Embraer 190) in 2012. Would be interested to try one of those if I get the chance.




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