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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  15 February 2012 by N Sundera    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Colombo and Colombo-Rome (via Milan) in Economy. Crew friendly and proactive on the CDG-CMB leg. The small touches - distribution of menus, 3 choices for main meals and warmth of the crew - makes UL stand above the rest on a good day. However an A330 which was added to the fleet recently - shockingly tatty on the inside, with armrests held together with duct tape. Tiny video screens barely watchable. A340 on the CMB-FCO flight was in better shape, despite being one of the older aircraft in the fleet. Seats were rock hard. Crew were somewhat disinterested on this flight. Check-in at CMB was a hassle with long lines at both check-in counters and immigration. Both flights on time, and overall good value for money, although cabin interiors and entertainment systems badly need to be upgraded.



SriLankan Airlines Customer review :  10 February 2012 by Alok Malla    (Nepal)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew DEL-COL and COL-BKK. The aircraft used for DEL-COL leg was smaller but the food (dinner) was quite good with plenty of wines/drinks. Staffs smiley and attentive. From COL-BKK, we were given a menu to select breakfast but in the end were brought whatever they had! Personal screen and entertainment was quite good however FA's a bit rude this time.



SriLankan Airlines Customer review :  7 February 2012 by Rita Frankham    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok via Colombo return. The outward flight was ok with just one exception - leg room! No room at all and when the passenger in front reclined there was no where to put my tray for meals. Food nice and the cabin staff on the London/Colombo were excellent - very polite and attentive for the whole flight. Colombo/Bangkok not so crowded so a lot more room. Entertainment not brilliant and English programmes seemed to be more animated films. Landing cards 'ran out' in the front of the plane and at the back I heard no mention of landing cards at all, which proved a nuisance on arrival at Bangkok. Food quite good on outward journey and service was excellent. Entertainment not brilliant.



SriLankan Airlines Customer review :  3 February 2012 by F Harvey    (UAE)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB A330. Decent welcome on board and comfort. Only negative aspects were no personal TV screens, lights left on at full brightness for the entire night flight making the passengers restless and noisy. I was also woken up several times by the cabin crew at midnight assuming I automatically wanted to have dinner (despite having an eye mask on and ear plugs). The most frustrating thing was the beeping sound every time someone pressed the attendant button (every 1-2min for the whole flight). This should be switched off like some other airlines do.



SriLankan Airlines Customer review :  2 February 2012 by Patrick Dalton    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CMB in Business Class. I take this flight as it leave/arrives at good times and avoids overnight flying. They recently changed from A330 to A320 and there is a big difference. A320 is cramped, no leg rests (in row 1), little recline, lack of overhead storage, embarkation is a zoo! Meals are now on trays rather than the A330 trolley service. Crew seemed overworked. This compares to intra-European biz class or US domestic biz class on cheaper airlines. I would only recommend this service due to departure times.



SriLankan Airlines Customer review :  1 February 2012 by Joselito Anonuevo    (Saudi Arabia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tried for the first time. We flew roundtrip form Riyadh to Bangkok Business Class. The lounge in Riyadh was no too bad but very crowded. The flight was delayed from Riyadh to Bangkok but it was made up by the warm and friendly staff. The service was excellent and so was the food. On our return trip to Riyadh, we enjoyed the Serendib Lounge. They have great food and service.



SriLankan Airlines Customer review :  28 January 2012 by A Krummacher    (Sri Lanka)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-BKK-CMB. Both legs on an old A340-300. The outbound flight was delayed 4, what annoys me is that UL knew about this delay well in advance, yet did not contact passengers ahead of time. Delay voucher was given for a filthy breakfast in the airport restaurant. Food on the outbound flight was terrible and no other alcoholic beverages apart from beer and wine were served. What a plunge in service! Return flight left BKK on time, again food not great, but this time at least 'proper' drinks were served. Unfortunately, if you want to avoid red eye flights between CMB and BKK you have to use UL, all other airlines fly at ungodly hours in the middle of the night.



SriLankan Airlines Customer review :  24 January 2012 by Chris Parsons    (Saudi Arabia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-CMB-BKK-CMB-RUH. This is the second time my wife and I have travelled this route with this carrier, the last time being in July 11. Lounge at RUH very poor but it is not the airline's lounge and we normally use the Costa Coffee anyway because the lounge is so dire! RUH-CMB-BKK: an old A340 with cradle seats. The service is good and with a choice of movies, games or the now dated hi8 cassettes. Food and drink very good and unlike last time we were able to have a 'real' drink 20 minutes after take off. Excellent cocktail menu and the cabin staff pleasant. On the second sector the food was brought round hot on a trolley. BKK-CMB - A330-200 but with a new interior including lie-flat beds with VIOD (unfortunately the IFE was not working on this sector, so no movies were available). Seats comfortable and again staff very friendly. CMB-RUH - again A340-300 (see above comments).



SriLankan Airlines Customer review :  11 January 2012 by Michael Schade    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB-BKK return in business. AUH-CMB in new A320. I have flown this sector several times with an older 320, but UL is probably the only carrier able to decrease the quality of its Cl class product. Seats are the most uncomfortable I have experienced in C class. Service and food decent. CMB-BKK in old A340 with worn seats and broken IFE. Put up in a shabby Colombo hotel during my 14 hr transit on the return. UL refused to credit my FFP's into my Etihad account (their FFP partner). Overall a rather disappointing experience.



SriLankan Airlines Customer review :  3 January 2012 by H Lubek    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan-via Colombo-Bangkok both ways in economy class. Online booking and boarding without any problems, all flights on time, luggage not lost, food ok, staff friendly and films enjoyable. Old aircraft, however, no reason to complain after choosing the cheapest offer on the market!



SriLankan Airlines Customer review :  1 January 2012 by D Mann    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Colombo-Male return for honeymoon. When we booked as a honeymoon couple we had hoped we would be sat together, this was not the case but was managed by check in staff at heathrow. The plane was old and very tiredd looking, seats were very uncomfortable and cramped. Inflight entertainment was either not working (games, TV, Movies etc) or working poorly. Cabin crew did the minimum to make the long journey feel comfortable and were unapproachable. Food okay OK on the journey out, on the return was poor. No beverages were offered to passengers other than with meals. Would not recommend to anyone!



SriLankan Airlines Customer review :  23 December 2011 by D Batin    (Portugal)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-BKK. A330 with good seats. Buffet meal you can see the food before you choose and try.



SriLankan Airlines Customer review :  20 December 2011 by U Ekan    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB A340. Delayed about 3 hours. The cabin crew were helpful. The meal service was quick and delicious. Seats were comfortable with a variety of movies and TV shows to chose from. A smooth journey.



SriLankan Airlines Customer review :  13 December 2011 by A Iyer    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CMB-BOM return. UL was the most economical option between Singapore and Mumbai and the most pleasant I have had on this route. With the exception of check-in staff, who were outsourced, all other UL staff were pleasant and friendly both in the air and in Colombo. The food was delicious and drinks were proactively offered. IFE on SIN-CMB was basic but did the job. The SIN-CMB sector makes a 1 hour stop in CMB which is difficult to discern from the booking process.



SriLankan Airlines Customer review :  30 November 2011 by J Le Masurier    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-MLE-LHR. Very enjoyable flights both ways. Clean A340 a/c with acceptable comfort. Very attentive and agreeable service from friendly cabin attendants. The meals - two on each main leg plus a snack CMB-MLE - were substantial with a choice of three main courses. Overall, exceeded our expectations and we will certainly use again.



SriLankan Airlines Customer review :  28 November 2011 by W Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-BKK return. The product is fine, good service and excellent food. Although plane is a little old with cradle type seat not fully flat bed for this route, I still got better than what I paid. IFE was not AVOD, but offered enough choice for movies and games. Very impressed with the courteous service of the crew, a pleasant experience indeed!



SriLankan Airlines Customer review :  18 November 2011 by K Chacko    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew Cochin-Colombo-London return. The experience was, overall, very good. The ground handling was good and competent, the staff friendly. The cabin service was efficient and pleasant. The crew were helpful. Online seat reservations turned out to be tricky. In the A320 aircraft seats 17B and 17C are shown on the web diagram as bulkhead seats. They were not. In the A340-300 aircraft seats 51 H and 51K are shown as bulkhead seats. They are not! The airline should be more straightforward and forthcoming in these two areas. If they do and maintain the same standard in the other areas they will be a great airline. I would recommend with some reservations.



SriLankan Airlines Customer review :  15 November 2011 by Michael Schade    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB-KUL return in C class. Sri Lankan has improved tremendously since my last C class flight 3 years ago. Service was excellent with a good choice of food and drinks. Flights on time and lounge at Colombo airport with a good spread of food and drinks and a free 30 minutes spa treatment. Only the conditions of seats/IFE a concern. Seats are very worn and in dire need of upgrade/refurbishment.



SriLankan Airlines Customer review :  10 November 2011 by S Nucci    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-COL, COL-DEL return. We flew 4 times in 10 days and each journey has been unpleasant. Inflight entertainment has never worked properly and sometimes never worked at all. The meal and the food quality was poor. The service onboard wasn't anything special and crew allowed passengers to get drunk and make noise without any problem.






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