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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  2 May 2012 by A Garcia    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Colombo-Delhi. Great experience, both flights on time. Very nice airport staff in Delhi. Fast check-in. Cabin crew really nice on both flights. Food is tasty with appetizers and beverages before meal. Pillow and blanket in every seat. Colombo airport is great with many shops! Only miss inflight entertainment on 3.5 hr flight.



SriLankan Airlines Customer review :  30 April 2012 by Harsha Kariyawasam    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB economy. Fast check-in and friendly ground staff. Flight left on time and arrived early into Colombo. Warm and friendly welcome onboard by Cabin Crew, who smiled and were proactive. Drinks/nibbles, menu card with 3 meal options and cognac/brandy. Mid-flight drinks/snack runs with genuine service. Good breakfast with fruit, yoghurt, breads and hot meal. Only down side on A330-200 is the IFE which remains out of date with no AVOD. Attentive service makes up for what they lack in up to date aircraft. Look forward to return flight.



SriLankan Airlines Customer review :  28 April 2012 by P Williams    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB. Planes slightly dated and worn and seats could be more comfortable. Good selection of films on the inflight entertainment, screens were viewable, but the image quality not great (in my seat anyway). On the plus side, food was really good, and drinks were offered frequently.



SriLankan Airlines Customer review :  26 April 2012 by Mike Horgan    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Colombo. Greeted at check in desk 4 hours before departure with request to fly following day as flight overbooked - there were 10 of us on the ticket including 4 young children! Pre-booked seats were in middle of plane. By the time meal service met in the middle there was no food choice. Colombo to Male ok. On return at Male airport, we waited 2.5 hrs to get checked in. Took off 1 hour late. Colombo to LHR had to rush between planes. Same problem with no food choice (difficult with children). Drink service - they had run out of Tonic water before serving half the plane and everybody complained how dry the air was.



SriLankan Airlines Customer review :  25 April 2012 by C Mdz    (Japan)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I boarded a plane from Colombo to Tokyo and the service provided by the ticket counter and crew was, to say the least, very unprofessional. We were made to wait outside the check-in area for an hour. The ticket counter outside the airport gates were unprepared and kept bouncing us from one office to the next. After being told to go inside and check-in; the guard told us we could not go inside until our flight was posted on the monitor. Furthermore, once we arrived at the ticket counter to check our bags and receive our seat numbers, the gentleman behind the counter seemed to have little knowledge of his duties. Again, we inquired about lounges for Platinum American Express members, and I was met by a very rude staff member who was loud and belligerent. To add insult to injury, one of our bags did not arrive in Tokyo along with the other bags.



SriLankan Airlines Customer review :  23 April 2012 by K Lee    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CMB-CDG, FCO-CMB-BKK. We paid 2400 EUR for two business class tickets. Surprised by quality of the service. BKK check-in was quick and easy, fast track offered. Skyteam lounge in BKK, is basic, felt cheap and run down. Flight to CMB was ok, old cradle seat for 3 hours, welcome Champagne, cocktail before meal and wine during the meal, meal was ok, but very friendly staff and attentive service. CMB lounge was better. Flight to CDG was good, lie flat seat for 11 hours, IFE did not work at all and they did not bother to apologise. Check-in at FCO was quick and easy, fast track offered, but lounge at FCO was another sad one, very limited food. Seat was old cradle seats, hoping to have lie flat but no luck. We were the only passengers in biz class, there were 4 flight attendants and 2 passengers. Good service but was a bit too much, they brought out full tray of cheese and fruits, it was very nice. IFE did not work but they offered media player which worked well. Flight to BKK from CMB was ok, we got off the plane in BKK, they gave us fast track pass, so we could avoid BKK immigration mess. They don't have lie flat on all their business class, but the friendly staff and attentive service makes up for it.



SriLankan Airlines Customer review :  11 April 2012 by Ahmed Alzuhairi    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB-BKK-CMB-AUH. All flights on time. Food was good and service professional and friendly. New A320 to/from AUH with AVOD and a good seat for a 4 hour flight. CMB-BKK-CMB on an older Emirates A340 which was excellent, AVOD again. Connection on return was 22 hours so picked up from aircraft door, and transferred to a 5* city centre hotel. Breakfast and Lunch provided. Very impressed all round especially for the price paid.



SriLankan Airlines Customer review :  5 April 2012 by J Sayer    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Colombo to Heathrow Business Class. Old cradle style seat disappointing for a 11hr flight with an 0200hrs departure time, and thus difficult to sleep. Flight left and arrived on time and service was fine although food rather basic. Price paid was very good and thus cant quibble too much.



SriLankan Airlines Customer review :  5 April 2012 by W Lu    (Thailand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CMB-FRA. First flight was ok, about 1.5 hrs late arrival. The second was 7.5 hrs delayed with no arrangement of rooms, some of us slept on the floor! The food coupon was not accepted at the airports only restaurant and neither they nor the airline could take responsibility! No management or service. Ticket was cheap, but it made me missed my next connection, and it cost me a lot to buy a new one.



SriLankan Airlines Customer review :  3 April 2012 by J Brown    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On a recent UL flight the pre-booked meal I ordered online did not materialise. Subsequently I have complained to the airline but all they do is offer an apology. Upon pushing them further, they then responded that they had no records to show that the requested meal was not provided. As a frequent traveller on the airline over the years, I am disappointed the customer service level has deteriorated. There is usually also too much waiting about for the hotel transfer at CMB airport.



SriLankan Airlines Customer review :  21 March 2012 by J Wood    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip from London to Bangkok, via Colombo. Outbound my entertainment system did not work. The cabin crew offered to move me, but before doing so they tried the entertainment systems on 3 vacant seats, and none had working entertainment. They gave up and apologised offering me a sandwich! On the return flight, I was transferring at Colombo expecting a 15hr stopover and to be given a complimentary hotel by the airline. Staff told me I was not "eligible" for a hotel, eventually I was put on an earlier flight to London. The return flight was acceptable, but seats are extremely small and with little leg room. I requested a glass of water, this was acknowledged by staff, but it never arrived.



SriLankan Airlines Customer review :  1 March 2012 by J Argles    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MLE-COL. Terrible outward flight on a very old A320. Really narrow seats with no leg room as there was a kind of solid metallic box under the seat in front, no foot rest, upholstery on seats lumpy and uncomfortable. The seat in front of my husband could not be properly adjusted to upright, IFE did not work and, anyway, unwatchable as the picture was awful. To add insult to injury, the food was inedible and cold and we were only offered one tiny glass of wine. We often fly Economy and know that one cannot expect too many frills but this gives a whole new meaning to the expression "cattle class". The return flight on 27th Feb in an A340 marginally better in that the seats were no quite so beaten up, but all other comments apply.



SriLankan Airlines Customer review :  22 February 2012 by David Cousins    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB return. Flights left and arrived on time. Regular supply of drinks. Seats slightly uncomfortable. Going out my wife's IFE didn't work but our seats were swapped.



SriLankan Airlines Customer review :  20 February 2012 by N McNeill    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-BKK return. All flights more or less on time. Food good for economy. Transit in CMB outbound straight forward. Off the plane and into a departure gate within 10 mins. Had to hunt for gate on return but no hassle. The home bound leg is tiring as its all night flights. Seats are a bit hard.






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