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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  6 September 2012 by Prasanna Rupasinghe    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Both flights outbound and inbound (UAE to Colombo) did not offer any in-flight entertainment for 4.5 hours of flight time. In fact the outbound flight from Colombo did not have TV screens in Economy class at all, in business class (where I was sitting), I had screen but it was not working properly. Crew offered me a heavy Portable Media Player! It had maximum of 10 movies to select from, and was annoying to keep on my lap.



SriLankan Airlines Customer review :  5 September 2012 by S Nagoor    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB-DXB, both legs on an Airbus A340-300. Dubai to Colombo sector on old A340-300 (4R-ADB) and must say that the ground handling agent in Dubai for UL lacks customer service, for a flight with 300 plus passengers we were put in a mini gate in Dubai. Boarding was chaotic and since families were asked to board first, we literally had to manoeuvre our way into the aerobridge as travelers without families were blocking the entrance and ground staff did not do much to ease the boarding process. Aircraft was worn out and looked tired, my IFE did not work for the rest of the 2 hr journey, no AVOD at all. Food and beverage took ages to be served and must say that the meal wasn't that tasty. Service on the other hand was alright with the usual smiling presence on-board. As for the CMB-DXB, we were on the re-furbished A34-300 with new interiors and AVOD. This time food was good and so was the service. UL crew lived up to the expectations, they were friendly and helpful and most importantly responded every request promptly and with a genuine smile. All in all the return leg was highly impressive. Must say that legroom wasn't a problem on both legs of the journey.



SriLankan Airlines Customer review :  29 August 2012 by D Perera    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Please expect regular flight delays and cancellations. My flight from Sri Lanka to England cancelled on July 22, 2012. Horrible flight options were given after keeping passengers at Katunayake airport nearly 9 hours. People were waiting since 3 am. Not even breakfast offered to passengers. I was scheduled to leave on 24th. That flight got cancelled as well. I have taken Gulf and Qatar airlines and they are better.



SriLankan Airlines Customer review :  29 August 2012 by Michael Schade    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CLM-BKK return in C class. Yes its true, UL has not the newest fleet, not the most advanced seats, not the best IFES, but they provide what many other carriers lack; service from the heart, unpretentious and warm. And their simple but very tasty food is a good break from the usual nonsense of a long list of wines and fancy food which usually does not taste that good after re-heating anyway. I rather have my good old simple curry on UL. Considering their reasonable fares in C class, a good alternative to more established carrier.



SriLankan Airlines Customer review :  29 August 2012 by Casper van der Walt    (China)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai-Colombo-Shanghai. Not bad really. Food was OK although they ran out of options, but you have real cutlery. Friendly cabin crew, average inflight entertainment. Seats were cramped though. Both flights on time. Just a normal 3 star airline, nothing fancy, but good enough and better than many European/American airlines.



SriLankan Airlines Customer review :  24 August 2012 by R Crouch    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB-MLE-CMB-DXB. Average food. No IFE on return leg and it was a much older plane. Boarding both times was a fiasco as there was no control. Appeared to be no limits on cabin baggage as many on the outward leg had 4 or 5 bags. Could only do online check in on outward leg, not return journey.



SriLankan Airlines Customer review :  17 August 2012 by Michael Cross    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I regularly travel transatlantic with Delta, also within Europe and USA on whichever carrier serves the route. This trip was overnight LHR to CMB. Sri Lankan knocked spots off everyone, a return to what air travel used to be like. Helpfully and attentive flight attendants, proper cutlery (not plastic) and wine served from a bottle into a glass rather than from a Tetrapak into a plastic cup (Delta). Airbus not in the first flush of youth but not as tired as some I've flown in. I stupidly left my Kindle on board but I emailed them and they've found it and are holding for me to pick up. Lamb Curry was the best and tastiest airline meal I've had. Recommended.



SriLankan Airlines Customer review :  1 August 2012 by C Moss    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Colombo - Male - Business Class. Check-in was quick, lounge in Colombo was excellent with a great selection of food, wines and champagne (at 6am). We were personally escorted through security and to the gate from the lounge once ready for boarding and received a warm welcome onto the aircraft. Service was superb and personal. Food consisted of a filling breakfast (with 3 choices) and more champagne. We were asked to complete a survey and received a $15 duty free voucher as thanks for doing so. All in all, superb service.



SriLankan Airlines Customer review :  10 July 2012 by U Abhishek    (Qatar)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-CMB-MAA. Departure from Doha delayed 15 minutes, it was an A330-200 (4R-ALH). No in-flight entertainment for economy class, only business class had a working entertainment system. Food served on time, because I was seated in the 7th or 8th row, but they took more than 1 hour to collect the plates. Seats were rock hard, only leg room was satisfactory, landing at CMB was 5 minutes early. CMB-MAA was delayed by almost 70 minutes. Aircraft was an A320, again no in-flight entertainment, seats were rock hard. Would not recommend.



SriLankan Airlines Customer review :  4 July 2012 by Helen Reffell    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The seats were broken leaving you sitting in the most awkward and uncomfortable position, the seats were mismatched in fabric that was well past its sell by date, so obviously seats had been poorly replaced. The in flight entertainment didn't work. Consequently it was the longest 10 hours flight of my life. The check in at Heathrow was a nightmare, a 'trainee' had to consult his notes after I had asked him why I had only been issued with one boarding pass and I was transiting on to Male. My reserved seat was not available although I had confirmation email.



SriLankan Airlines Customer review :  22 June 2012 by D Kannangara    (Dubai)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown the DXB-CMB route twice with them. Had the older BMI flat beds on the outbound sector and inbound had the even older cradle seats. Once the new flat beds are introduced on all flights seating comfort should be great, better than Emirates which aren't fully flat. Service and food in business is outstanding. Staff were always pleasant and accommodating. Champagne served is a little poor though. Keep in mind they are switching to A320's on certain days and I wouldn't fly on those given the limited seat comfort.



SriLankan Airlines Customer review :  20 June 2012 by Shoba Rex    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seats are fairly comfortable. Not bad though. The food is pretty good too. The staff are incredibly hospitable and kind. They have good service. I also love how they gave you hot towels in economy class! not only that but they had frequent drinks and kept you refreshed. Entertainment was really good to. It had a remote which was good. The cabin was clean and passenger friendly. They did lose my luggage twice however during the transit, but the plane experience was overall good.



SriLankan Airlines Customer review :  6 June 2012 by D Gray    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB-KUL-CMB-DXB. First leg 1.5 hours delayed. We boarded on time but it was delayed 1.5 hours at the airport. We arrived in CMB at almost 7 am, thinking that everything would be on time for the second leg to KUL for 8.40 am, it was delayed till 10.45 but boarding started by 11.00. Return flight from KUL to CMB was delayed as well. Onboard, food serving was done randomly. Not in order. Since it was already delayed, we all boarded at the same time and not by zones. Our original seat was not given on our return.



SriLankan Airlines Customer review :  31 May 2012 by C Wright    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR. Flight out was one hour late due to slow baggage loading. The cabin crew quickly served a round of drinks, an average meal with no drinks and got the cabin in sleep mode. This went on for over 5 hours during with no drink round was made. The outdated entertainment system worked but the screen and controller were in very poor condition. My main complaint is reserved for the quality of the seats, I have been so uncomfortable before and had to collect spare cushions to pad out the seat. The return was much a repeat story one client had to request water to take medicine from the same attendant three times. The screen on the entertainment system at my seat did not work and when I reported it the only interest was to note the sound worked. The most efficient part of this organization is its website.



SriLankan Airlines Customer review :  28 May 2012 by A Collins    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR in economy. Took advantage of 'Manage my booking' and 'Check in Online' on website, which made things easier at the airport. However, requested seat on outbound leg was changed without explanation. A330 both ways generally clean and tidy except for dirty marks on and around video screens. Despite being 'new' seats with lumbar support, they are rock hard and I squirmed around continuously, but never really get comfortable. Range of movies and music was good for economy, although not AVOD. IFE system was a bit 'dicky' with handset showing signs of wear and tear on outbound, but fine on return. Food, drink and general cabin service super which mitigated other shortcomings. I would use this airline again - hope they can do something about the seats!



SriLankan Airlines Customer review :  24 May 2012 by C Schwoerer    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Male via Colombo (where we changed plane) to Frankfurt. We had two quite old planes with extremely little legroom. Furthermore the onboard entertainment didn't work at all. On the second flight (CMB-FRA) even the reading lights didn't work. As it was very uncomfortable and we couldn't really sleep, we also weren't able to read or watch a movie - 10hrs can be quite long. Also online check-in didn't work, it told us our booking can't be found. Compared to any other Asian airlines, this was very disappointing and we definitely won't be flying Sri Lankan again.



SriLankan Airlines Customer review :  15 May 2012 by H Kariyawasam    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-LHR early afternoon departure. Fast check-in and on time departure. Fantastic cabin crew and service with a smile. Food very good, frequent drinks service. IFE worked but not AVOD which is a let down. Call buttons answered promptly. Early arrival into LHR. Overall an excellent flight really because of excellent crew, but need to invest in IFE with AVOD.



SriLankan Airlines Customer review :  14 May 2012 by C Gunawardena    (Sri Lanka)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-BKK-CMB. Extremely uncomfortable seats. They are lumpy and hard. Can barely sleep. Old aircraft. The staff are not that friendly. The food is warm but not excellent. Check-in was slow in Colombo. I'd call it 'cattle class' rather than economy class.



SriLankan Airlines Customer review :  4 May 2012 by Gerald Abey    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR. Very impressed with the service from flight attendants. Meals served were very good apart from one of the meals on my inbound flight which was a very dry pasta. Cabin interior could use some upgrading and IFE systems as well. On my outbound flight from CMB my IFE screen was badly damaged and could not be used. Overall I can recommend and happy with their inflight service.






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