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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  22 April 2013 by M de Vries    (Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Colombo, plane was pretty old, seats were old. There was inflight entertainment, a screen in the seat before you but the quality was very bad. The movies were not on demand. When I arrived in Colombo my bag was delayed, I had to wait for 2 days. And today I flew back from Colombo to Frankfurt, and from there a transfer flight to Amsterdam. The flight Colombo-Frankfurt was delayed for 1 hour, and my bags were delayed when I arrived in Amsterdam.



SriLankan Airlines Customer review :  19 April 2013 by Hongladarom Supapong    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Frankfurt, business class, April 9 2013. Flight departing from Bangkok UL887 was on a A330-200 4R-ALH which now has the new business class seats (lie-flat). I transited at Colombo in their lounge for flight UL 553 with a A330-200 4R-ALA just equipped with new business class seats. It was a great product but flight delayed 30 minutes. Service was great and food was good, but entertainment was limited to a few movies. On my return trip UL 554, with the same aircraft as my flight to Frankfurt and new business class seats, there was a little problem with the air conditioner so I couldn't sleep so well. Flight arrived one hour early and left early, so I had 3 hours to transit at Colombo for UL 422 to Bangkok. Again delayed almost one hour as the flight arrived late from Dammam. The entertainment functioned well, this aircraft was the first introduced with new business class as it was the one only working with safety videos before take off. Flight was fast and arrived late for about 20 minutes than schedule. I give 10 for seats, 9 for entertainment.



SriLankan Airlines Customer review :  15 April 2013 by Michael Schade    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-Colombo-BKK return in Business Class. Usual good service and food, but the worst business class seat in the industry. I made 8 flights on their A330 and A340 in the past year, but none of the flights had their upgraded business class seats. I am not sure if they actually upgrading their fleet as indicated on their website. IFE not even worth the effort to switch on. Its not really worth the extra $$$ to fly C class on UL.



SriLankan Airlines Customer review :  4 April 2013 by A Baugh    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Sri Lanka return, direct and had both the worst and best business flights I have had thus far. On the outward journey the plane was so old it had ashtrays and awful seats which were definitely not adequate for long-haul by today's standards. On top of which the TV was in the seatback of the seat in front so consequently when they reclined you could not see the screen. My screen only worked on 1 channel so I had 1 film to watch on an 11 hour flight and my husband's TV didn't work at all. On the return journey it could not have been more different. Excellent lie-flat beds, great food, great amount of channels to watch, superb flight! I suggest you ring the airline before hand to check that the aircraft will be a lie-flat before you book!



SriLankan Airlines Customer review :  3 April 2013 by Philip Porter    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Colombo return. A340 on outward flight - cabin felt cramped compared. Clearly a fairly old aircraft that was showing its age in the cabin and lavatories. No soap in the lavatory and when I asked for some the response was rather surly! Same can be said of the general attitude of the flight attendants on this leg. In general the in-flight service was slow and not particularly friendly. Inflight entertainment is on a loop and several large old style TVs complimented the seat back screens. Return leg on an A330 which felt more spacious, although seat pitch was the same I believe. Service a little less surly than the outward leg. Good briefing from Captain - clear and informative which makes a change. New choice of movies from outward flight - very limited selection though and nothing that appealed to me, but this is of course a highly subjective area. Tried to buy duty free - again, it was possible, but I the surly attitude prevailed and I was treated very much as if I was making an out of the ordinary request! Overall, surly cabin crew on both legs and flights were OK, but nothing really stands out - a little bit of effort from the cabin crew and some updating of the aircraft and they would be in a much better position.



SriLankan Airlines Customer review :  20 March 2013 by Simon Maguire    (UAE)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB on a reward ticket and was impressed with the service. Dedicated generic fast track check in and security area in Abu Dhabi worked very well and check in to lounge took less than 5 minutes. A320 is just over a year old, unfortunately the interior is already showing its age. The leather on the seats was dirty and I used my hot towel to clean grime off the arms of the seat. Friendly welcome by crew and great service with drinks being filled up regularly. This A320 flight leaves AUH at 2230 and therefore most people want to sleep. Dinner service a little slow and when the main courses did come, mine was stone cold. Unfortunately my first choice wasn't available the passenger across the aisle got the last one. Dedicated J class bus in Colombo to main terminal. Return journey J class passengers can avail of the silk route lounge, where you are checked in by an agent while seated, brought through a dedicated security kiosk in the lounge and escorted to the Serendib lounge airside. Service on the return was friendly, the dinner was delicious. UL are not a premier carrier but do an excellent service at a much cheaper rate, would most definitely be happy to recommend them and fly with them again.



SriLankan Airlines Customer review :  19 March 2013 by Juergen Weich    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight FRA-CMB-BKK-CMB-FRA in Business. Booking process very smooth online, was looking forward to their new business class at least on part of flights but all 4 flights were in the old business class. Nevertheless it was a surprisingly good experience. Priority check-in/priority lane on security check and boarding worked well on all 4 flights, warm greeting from crew, all flights were on schedule. In FRA they use the One World lounge in Terminal 2, ok but nothing special. Serendib lounge in CMB is easy to find (small airport) and only a few steps from/to the gate, what is very convenient compared to some other airports. Not the newest, but excellent food, service, drink selection and Internet access working well. Lounge in BKK on flight back was ok, but again nothing special. Flight experience basically the same on all 4 flights, older business seats that do not recline flat but are still very comfortable. Inflight entertainment is outdated. What makes the difference is the friendliness of the cabin crew. Food and drinks were very good as well. The downgrade is due to the old seating and no IFE, although that was not bothering my very good experience flying with them, but for others it might be an issue. Highly recommended, will fly with them again on next occasion.



SriLankan Airlines Customer review :  5 March 2013 by A Robinson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Colombo (UL504) and return (UL503). Business class on outward leg to take advantage of the flat bed on an overnight flight (7 rows with 2-2-2 configuration i.e. 42 seats, all of which were occupied). Tried repeatedly to check in online but got an automated message that this was not possible. BA desk at Manchester confirmed they could not through check pax or luggage. Although the check in with Sri Lankan at HRW was smooth, the baggage collection on arrival from Manchester, transfer between terminals, and so called ‘fast-track’ security was a nightmare, taking almost 3 hours. Lounge in LHR Terminal 4 (shared with Gulf Air) was one of the best we have used – spacious and relaxing environment. Boarding was a bit chaotic. Families with children called first, no preference given to business class. Onboard, service and environment was similar to typical business/club class with many other airlines with the exception of the entertainment system (very limited selection, not easy to use, poor quality sound). Crew very attentive, drinks served frequently, good choice of western and Sri Lankan meals for dinner and breakfast. Flat bed was very comfortable. Good Bulgari amenity kit. Returned in economy class (2-4-2 configuration). No queue for check in at Colombo and were allocated requested seats. Surprised that we were automatically through checked to Manchester even though we were overnighting at HRW. CMB airport was a reasonable size with a good selection of shops. Airport has a limited number of toilets and these can be very busy at certain times. Clear boarding announcements. Good welcome and attentiveness from crew. No amenity kit despite this being a 12 hour flight. Seat pitch and width is not significantly better or worse than many scheduled economy seats. There was no foot rest. Overall, there are issues because the planes are dated but otherwise the cost of business and economy class service represents good value compared with other airlines. Would definitely choose Sri Lankan again for a direct flight.



SriLankan Airlines Customer review :  28 February 2013 by Mohammed Al-Adsani    (Kuwait)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Kuwait - Colombo round-trip. Business class cabin very comfortable and seats recline to 180 degrees, making it a comfortable fully-flat bed. Cabin crew very attentive and professional. My dinning experience was very good. Would defenitly recommend this airline and can't wait to fly with them again soon.



SriLankan Airlines Customer review :  20 February 2013 by Slava Chevtchouk    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris to Malé via Colombo and had a very mixed experience. We had latest A330 aircraft's on our way to Malé with new seats. These seats are very good, plenty of storage space, fully flat and very comfortable. Only one minus - remote control did not work so I had to touch the screen to navigate through entertainment system. Very good meals (especially Sri Lankan options) and very pleasant service. On the way back to Paris got older A330 with old seats which is different story. Difficult to find really comfortable position to sleep which is important on an 11-hours night flight. Main remark on both long-haul legs is the fact that they serve breakfast very early, almost two hours before landing, around 3.30am. So if you want to sleep - let attendants know! Sindbad lounge in Colombo is medium size but toilets are very small and busy. All in all - not so bad (except old seats on way to Paris), especially known the price which is as twice as cheap compared to Etihad or Emirates.



SriLankan Airlines Customer review :  8 February 2013 by N Sriskanda    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the connection from Heathrow to Colombo which is remarkable very good comparing other US airlines. Because I was travelling from Columbia, SC through Washington, DC to London, UK. The service, hospitality, and the flight environment was very nice. Food was excellent! I paid more because of the day - Dec 23rd, but my score was not for the money but for the service.



SriLankan Airlines Customer review :  4 February 2013 by Uwe Luedemann    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-BKK, A340-300. Aircraft was on time, totally full in Business, but only 18 seats. Very friendly flight attendants. Looking always during flight with a big smile. Food was medium, IFE was medium too and still an old seat in the Airbus. Flight was 5 hours, so really not comfortable - but for the price and time of this flight a good offer. Will fly again next time.



SriLankan Airlines Customer review :  29 January 2013 by Praveen Kumar Prem    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

16/01/2013, London-Colombo-Chennai, A330/A340. Well maintained aircraft's, best inflight meals, crew very attentive and friendly, water and drinks served frequently between London-Colombo. Very short connection of 45 minutes at Colombo and arrived at Chennai in under 13 hours with one stop over. Inflight entertainment good considering a night flight. On time performance for London-Colombo-Chennai. 22/01/2013, Chennai- Colombo-London, A330 on both legs. Same flight used on both legs, short connection of 1hr at Colombo - very attentive and friendly cabin crews on both legs. Good inflight meals, water and drinks served frequently during the long flight between Colombo-London. On time performance for both Chennai-Colombo-London.



SriLankan Airlines Customer review :  24 January 2013 by M Bertram    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-MLE and CMB-SIN on A330 in what seemed like a 'short haul' business class cabin. The seats were wider, reclined and were fairly comfortable, although nothing like the comfort of the lie flat seats on the DXB to CMB leg of our journey (highly recommended). Meals were quite tasty and service was quite good but the IFE really let the experience down with very limited selections. In addition, my touchscreen kept freezing but there was nothing they could do as the cabin was full. Fortunately the problem fixed itself after a while. The dedicated check in and immigration area for J class was a nice touch and we found the Serendib lounge to be spacious and comfortable.



SriLankan Airlines Customer review :  22 January 2013 by N Cader    (Norway)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Direct flights from London and Frankfurt are convenient. But, I was very disappointed to see that the maintenance of the cabins are not up to date. My fellow traveller had to sit on a seat in which the springs were coming off. The flight was full but if Sri Lanka wants tourists they have to cater to the comfort of the passengers. One of the bathrooms smelt before takeoff from London and same from Colombo. I have commented that I do not recommend but if measures are taken to improve the comfort in the cabins specially in long distance flights I would definitely recommend it.



SriLankan Airlines Customer review :  22 January 2013 by Steven Lindley    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return Heathrow Colombo. The planes are very shabby, seats dirty and old. The IFE was broken on both legs on my wife's seat, when mine worked it kept cutting out and losing the sound, the standard of films was terrible, 4 very low budget films. Staff really didn't seem interested in their jobs, not friendly, did the bare minimum. Food just about acceptable, better than a 12 hour fast. Booked with them as it was the only direct flight I could find and so thought this would be a better experience than having to take a connecting flight, I was wrong.



SriLankan Airlines Customer review :  17 January 2013 by F G Lima    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR. Outbound check in smooth, flight delayed 5 hours, onboard dated and IFE was faulty to point of annoying and not using. Return leg arrived at airport at 10pm to find flight delayed 6 hours, check in bordering a comedy sketch. In flight slightly better than first leg. When going on a 11 hour flight last thing you need is to get to airport both time for lengthy delays. Loved our holiday in Sri Lanka but shall return with a different airline.






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