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SriLankan Airlines customer review :  15 September 2011 by V Poovaiah   (India)

The flight both ways for me was not what I expected from Sri Lankan. The onward flight to CMB was pleasant, but the service onboard was not all that great and I was never asked if I needed a drink during the inflight meal. The return trip was much better but quite an uncomfortable landing. I think the airline can certainly work on the meals being served, it was just awful.

SriLankan Airlines customer review :  8 September 2011 by U Senevirathne   (Sri Lanka)

At Bandaranayake International Airport check-in was quick and we were quickly directed to departure lounges. The gates were open at the correct time, the aircraft arrived 5 mins after the boarding time and then the airport authorities started to clean the plane. After all we were boarded 2 hours after the estimated boarding time. We were warmly welcomed onboard and seats were comfortable and large. Take off and landings was smooth, the food was excellent and they offered 3 choices of main meals. The service was nice, crew always at our fingertips to give assistance.

SriLankan Airlines customer review :  1 September 2011 by S Mitra   (UAE)

Business Cass with family from Dubai to KL via Colombo. Excellent service and hospitality at value price. Staff most courteous and helpful. Aircraft though a bit old, is comfortable. Entertainment system needs updating, but is still acceptable. The lounge at Colombo is nice with free Ayurvedic Massage facility.

SriLankan Airlines customer review :  24 August 2011 by V Gale   (UK)

Two Business Class seats to and from Colombo. Outward was fine but the return leg from was very poor with no attention to our needs between lunch and dinner. Ringing the service bell had no effect. Eventually I had to walk to the service area to request tea where I found staff sitting and having a chat. Toilets weren't up to much either.

SriLankan Airlines customer review :  4 August 2011 by Praha Kanagasabai   (UK)

London to Colombo return. The new A340 seats were fantastic flat beds with First Class cabin offered at Business Class fare. I had an excellent flight and we landed 45 mins early.

SriLankan Airlines customer review :  30 July 2011 by Chris Parsons   (Saudi Arabia)

RUH-CMB-BKK-CMB-RUH. RUH-CMB 2 hours delay which caused concern because we only had a 1 hour connection time in CMB. The lounge at RUH is awful so we tend not to use it but even though we were first in the queue we were prevented from boarding by the Ground staff as they wanted Business Passengers to board last. This is a really good concept at CMB as you are the last to board and the Lounge staff escort you to the gate but not in RUH were you are sat in the open terminal and when we did board they had both entrances open! An old A340 with old business class seats (not lie flat). Decent choice of movies and extra choice with a library of Hi8. Cabin crew slow at the beginning but good choice of food and drink. CMB-BKK on arrival at CMB we were met by ground staff and informed we had missed our connection but were given a choice of flying CMB-SIN (economy) and SIN/BKK (business) or wait 18 hours - we chose the latter. Put up in a nice hotel in the centre of CMB and made the most of the day. The lounge in CMB is very nice with hot/cold food, complimentary massage and cocktails. A330-200 with lie flat seats and a great crew. Service was excellent with little touches like espresso available. Video same as the earlier flight but with no Hi8. BKK-CMB an A330-200 but with the older Business Class seats. IFE same as first flight but crew were friendly and wanted to help. CMB-RUH again service in the lounge first class but A340 was probably the oldest version I have ever come across - levers instead of buttons to move the seat and old business class type seat. Food and service good. Three sectors on time and except for first sector, crew were great and great value for money.

SriLankan Airlines customer review :  21 July 2011 by Mahesh Gopinath   (India)

Singapore-Colombo transit and then onto Kochi, India. Business Class. It was a superb experience though I had been worried after reading other reviews. The cabin crew were of a high standard, very professional and friendly. The use of the Skyview Lounge at Changi was nice and it offered a great view of the tarmac activity with all arriving flights visible. UL was delayed from KL. Only issue perhaps was the boarding sequence at Changi, where it was an utter free for all. The airline should try to maintain some order or queue priorities. The Serendib Lounge at Colombo was also very nice with a great spread of food.

SriLankan Airlines customer review :  21 July 2011 by H Suda   (India)

DEL-CMB-NRT return. I chose UL because it was the cheapest. Their online booking system, check-in, and seat selections were very easy to navigate and use. Service was excellent from ground staff to above the air, crew were responsive to attendant-call buttons. The return sectors had an over night stop in Colombo, in which transit hotel + breakfast was provided nearby the airport. The last sector (CMB-DEL) was operated was brand new Airbus A320, which had an advanced AVOD system, and the seat pitch was excellent. Above all, despite of very competitive price it was 100% mileage applicable on their frequent flyer program, which means that now I can redeem free return tickets between South India and Colombo from this trip. Overall, very good value for money, I'd love to fly with them again. Few complaints are: Most SriLankan aircraft are outdated - on NRT-CMB it was a leased aircraft and seat pitch was very tight. Also, catering from Colombo is poor, as compared to catering from Delhi or Tokyo, which had a very nice presentation as well as taste. 2 hot meals on 9hr+ journey on NRT-MLE was a nice touch (with 3 choices each).

SriLankan Airlines customer review :  14 July 2011 by M Holmes   (UK)

DOH-COL-DOH Business Class. A mixed bag here, flights out and back both on A340 -300 so had the lie flat beds which were good and allowed for a couple of hours sleep. Outbound flight Business cabin full and you could tell with the service being slow (1 hr for first drink) and orders forgotten. Food outbound ok. Return journey a huge difference, Business not as busy but the service from start to finish was excellent and attentive with a great purser. Food much better as well. Both flights on time.

SriLankan Airlines customer review :  15 June 2011 by S Leach   (UAE)

DXB-CMB, CMB-BKK in Business Class. Crew great in terms of service and attitude. Seat older style cradle, but comfortable enough for flight times. Food service on the trolley and it was fine. Regular drinks service during the flight. Arrived on time at both stations.

SriLankan Airlines customer review :  7 June 2011 by M Anthony   (Germany)

FRA-CMB in Business. The flight time was changed a few days before departure and arrival in Colombo was almost 2 hours later than previously scheduled. The airline scheduled for a stopover in Dubai to pick up other passengers. Why - because the flight from Frankfurt was almost empty and it probably was loss-making. Nevertheless, the airline marketed the flight as a "nonstop". Its station-manager refused any compensation. Airbus 340 was very worn out and the business class as old as it can get. Not to be recommended.

SriLankan Airlines customer review :  2 June 2011 by H Kariyawasam   (UK)

CMB-LHR prompt departure (having had a 5 hour delay in the earlier flight out of LHR). Check in line very slow and tedious, online check in empty! A340 (new A330 stated on booking) with usual out of date IFE. Smiling crew onboard, good meal. Prompt answering of call bells and frequent juice/water offered. Good breakfast.

SriLankan Airlines customer review :  31 May 2011 by Paul Harvey   (UK)

LHR to MLE Economy. Check-in at Heathrow open four hours departure and for web check-in there were no queues for baggage drop. Internet check-in is supposed to open 48 hours before the flight and when I flew was still not open 12 hours after this time (ie. 36 hours before the flight) – a phone call to their reservations centre produced the information that check-in was not working (IT problem) but they were willing to reserve my preferred seat for the way out and way back in one weeks time. Drinks served after take-off followed by a reasonable meal and then lights out. Because the flight was only one quarter full, we could spread out. Unfortunately not all the armrests could be lifted so I had to wriggle a bit to get comfortable but it was far better than sleeping upright. Inflight entertainment old seat back non AVOD and the choice of films was poor. Breakfast edible if you were hungry. They came round with the duty free trolley before we landed at Male selling all sorts of alcohol but they did not mention that you are not allowed to import alcohol into the Maldives – if you bought any on the plane (which I did not) it would have been confiscated on arrival. They also gave out landing cards for Sri Lanka (final stop) but not the Maldives where most passengers got off and then had to fill landing cards in at passport control. On the way back the flight was only 1/3rd full and once doors were closed, we could again spread out. Service relaxed and attentive as the way out, meal and film choice almost exactly the same. Although planes were a little old and showing internal wear, I enjoyed both flights.

SriLankan Airlines customer review :  9 May 2011 by H Kariyawasam   (UK)

LHR-CMB A340. Delayed out but meal vouchers and written apology given. Chaotic boarding procedure, but smiling welcome onboard by crew. Clean but outdated aircraft and IFE. Comfortable seat, good bar service with nibbles, 2 full meal services. Food range good, but too spicy. Friendly, efficient crew . Prompt baggage arrival in CMB.

SriLankan Airlines customer review :  8 May 2011 by J Wolfe   (UK)

We had an appalling experience flying with Sri Lankan and would advise families flying with infants to not fly this airline. We bought premium economy seats and reserved a bassinet seat. When we came to check in we had been bumped down to economy. We were offered no refund and were told there were no bassinet seats in premium economy. When we boarded the plane we found that there were bassinet seats and asked to be moved to them. We were told no because they didn't want an infant in premium economy disturbing the other passengers. We were forced to move to economy seats and to this day (we flew in February) we still have not received a refund. They also managed to loose our pram, despite the fact that it was taken to the airplane door. As a result we missed our internal connecting flight and had to wait for 4 hours at Male airport with an extremely tired baby and no pram. When we eventually got our pram back (5 days into our holiday) it was badly damaged. We have written to Sri Lankan airlines and not had a reply and we sent the complaint eight weeks ago.

SriLankan Airlines customer review :  6 May 2011 by Georgios Vrontos   (Greece)

CMB-KUL, surprised they are using an A340 for this route that continuous to SIN but was less than 50% empty. Service good, food well presented but tasteless. Plane was old with old IFE and seats that needed refurbishing. I would use then again only if the price will be great.