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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  29 May 2013 by Dilendra Weerasinghe    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Staff are incompetent and Business class seats are the industries worst. The entertainment system was not working on a 10 hour flight to FRA from CMB. Asked the pilot to confirm in to which terminal Delta flies in to. Point blank said I can't. Despite asking them to make sure that to check my bag through to JFK this did not happen. If they said they couldn't would have taken it on board.



SriLankan Airlines Customer review :  24 May 2013 by N Sundera    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Colombo-Mumbai round-trip in economy. Both flights on time, with excellent catering. Warm meal served with wine, which is impressive on this short 2-hour sector. A320 was new and clean, however lacked any form of in-flight entertainment - not even a moving map on a bulkhead screen.



SriLankan Airlines Customer review :  24 May 2013 by N Sundera    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Colombo and Colombo-Rome in Economy. Both flights on time, and crew very attentive, especially on the Paris flight, where I was addressed by name and made to feel welcome. Catering was good on both flights, but I don't understand why the second meal on the CDG-CMB flight is served 3 hours prior to landing in Colombo, when a couple of additional hours of sleep would be welcome. Both aircraft (A330 and A340) clean and well kept, but seat back TVs small and dim and in desperate need of an upgrade to AVOD. "New" interior on A330 disappointing - ugly carpet and seat covers the colour of mud. Check in Colombo totally chaotic and disorganized, I had to wait in line for over an hour, despite having checked in online! Fortunately, the warmth of the on-board service makes up for the shambles at Colombo airport and the outdated in-flight entertainment.



SriLankan Airlines Customer review :  20 May 2013 by S Thomas    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked flights from Bangkok to Male via Colombo - as direct flights on our honeymoon. Not only did they change the departure time 3 times from 10am to 8am to 6am, but the direct flight Bangkok to Colombo was changed on the date of travel to be non-direct through heir new airport Hambantota with no communication to passengers - whatsoever - with the entire flight getting up to depart and having to be told that it had now stopped. It therefore left us with 6 hours to pass in Colombo because of the earlier departure time (from 10am to 6am) and staff were rude! We did not get what we paid for - the later flight departure which was meant to be a direct flight! We will not fly SriLankan Airlines again.



SriLankan Airlines Customer review :  22 May 2013 by F Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-CMB-BKK-HKG. Using a combination of new biz class flat bed, except one sector from CMB to BKK with their old recliner seat. Flatbed is spacious, lots of storage space and comfortable for sleeping, also has massage function. Recliner was ok too for short flight less than 5 hours. Service and food were outstanding on all sectors. In fact, I had some of the best food in the sky with them, also plenty to eat and choose from, alcohol was free flowing and top up frequently. If you can find a good fare, they are very worth considering. Boarding in HKG and BKK orderly, only when in CMB was a bit chaotic but still tolerable. A note about the Serendib lounge in Colombo airport. Because UL is joining One World in next year, the lounge is undergoing renovations, they now temporarily uses the lobby of Serendiva transit hotel. It's dark and no windows, a bit sad but the food is still good. The new lounge will open again in a few months.



SriLankan Airlines Customer review :  20 May 2013 by Joe Schneider    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had 2 flights with UL / SIN-CMB with A320 and onward connection with UL A330-200 both in Business Class to FRA. A320 had a good IFE and the crew was very pleasant and well organized. Food was plenty but nothing Special. Flights from CMB with the lie flat beds. Very good product, crew was friendly but not well organized quite chaotic Service, After food was Served we had to ask for the Drinks They just forgot. Food was ok, I found too much and difficult to choose. IFE ok but to less interesting Movies. No flight map available. All flights on Time even with 45 min connection in CMB, luggage also arrived.



SriLankan Airlines Customer review :  20 May 2013 by S Thomas    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked flights from Bangkok to Male via Colombo - as direct flights on our honeymoon. Not only did they change the departure time 3 times from 10am to 8am to 6am (which was an issue with us by the time the final departure time was set) but the direct flight Bangkok to Colombo was changed on the date of travel to be non-direct through heir new airport Hambantota with no communication to passengers - whatsoever - with the entire flight getting up to depart and having to be told that it had now stopped. It therefore left us with 6 hours to pass in Colombo because of the earlier departure time (from 10am to 6am) and staff were rude! We did not get what we paid for - the later flight departure which was meant to be a direct flight! We will not fly SriLankan Airlines again.



SriLankan Airlines Customer review :  16 May 2013 by Christopher Fonseka    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew on 2 occasions. First on UL 0554 from FRA to CMB on April 24th and then on UL 0553 from CMB to FRA on May 5th 2013. On both flights, the in-flight service was excellent with the flight crew making every effort to make the flight a very pleasant experience as possible. The meals served on both flights were of a very high standard, specially in comparison to the meals served on board North American carriers. As a Sri Lankan residing overseas, it made a proud of the level of service offered on our nation's national airline.



SriLankan Airlines Customer review :  16 May 2013 by Behenuth Siraj    (UAE)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Colombo, Business Class. Flew A330 and was lucky to fly the new equipment of SriLankan Airlines Business class. Check-in was smooth and fast with the express counter for J class passengers in Terminal 1 in DXB Airport. Pre-departure lounge was decent with comfortable rest chairs and a good variety buffet and drinks. The flight was 30 minutes delayed. Was welcomed onboard by a very friendly crew with a smile and was served drinks before takeoff. The seats were very comfortable i must say. Full flat bed reclinable chair with a wide Entertainment system and a inbuilt massager in the chair. Was very impressed with the quality of the New business class format of the airline. The Crew onboard was very helpful and indeed very friendly. The food was warm and delicious and had a good selection on the menu presented. Will definitely fly SriLankan again.



SriLankan Airlines Customer review :  14 May 2013 by B Shepherd    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to Colombo on 27th April. Everything OK not outstanding. Returned to UK on 11th May. Problem started at check-in, we had booked our seats weeks before the flight, at check-in they tried to bump us to a flight to Frankfurt then LHR with no explanation. We refused. They then changed our already booked seats from row 30 to row 50. Not good but got worse at the gate they changed our seats again to row 62 with no explanation. When we got to our seats they were at the very back of the plane with restricted room for the window seat. I couldn't put my tray full down as there was not room. The IFE did not work at all. The seats are rock hard and really shabby. It was a very unpleasant experience and we will not be recommending anyone to use this carrier.



SriLankan Airlines Customer review :  11 May 2013 by H Kariyawasam    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR, A330-200. Fast check in at both ends and efficient boarding. A warm and smiling greeting at aircraft door by crew, and overall fantastic crew on both flights where calls bells answered with a smile, and drinks plenty. Food was not to my taste on outbound, but best ever on my return. Only down side is the inflight entertainment that needs up-grading, and the airbus aircraft that have a cramped feeling. That said, a very good product for this route.



SriLankan Airlines Customer review :  9 May 2013 by T K Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KL to Colombo and return as part of a round trip from Saigon. Equipment was new and clean and the on board staff professional, skilled and charming. Absolutely nothing to complain about except the parents of an unruly, obnoxious child on the KL to Colombo leg who threw a 2 hour temper tantrum and seemed to feel their malevolent offspring's behavior was somehow acceptable in public. As the parents were unwilling to, the FA's and several passengers attempted to intervene. When I spoke to the purser about a seat change, she, instead, invited me into the galley for coffee and desert. Will definitely fly Sri Lankan again.



SriLankan Airlines Customer review :  6 May 2013 by Huy Vu    (Vietnam)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Male-Colombo-Singapore. Male-Colombo: Cabin crew were not welcoming or friendly. The seat was hard and the entertainment system did not work. I ate before the flight so did not try the food. Colombo-Singapore: Flight left at 2am and a very big meal served at 3am with nothing served before landing at 8am. Definitely not paying for SriLankan Airlines anymore.



SriLankan Airlines Customer review :  5 May 2013 by R Davies    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Colombo return. Main dissatisfaction was that after making very specific enquiries about weight and dimensions of cabin baggage we scrupulously limited ourselves to 7kg only to see people carrying large, cumbersome and clearly heavy cases onto the aircraft. If they make rules they should enforce them, and not rely on Brits to do all the compliance! On three out of four meal services the options shown on the menu card we had been ceremoniously presented with, had run out. On one occasion a cabin stewardess made a special effort to try to provide something better than the default. Ordering a drink that came out of a can (eg beer) you did not get the can - just a glass! The safety demonstration was very poor. I was twenty rows back from the cabin crew and they simply seemed to wave their arms around to demonstrate the emergency exits. Terrible lack of rigour. Ironic that we had to make a safety stop at Frankfurt on return to London and the cabin crew we called upon to demonstrate emergency procedures again just before we landed. That said, the flight was reasonably comfortable and passenger handling otherwise to an acceptable standard. My main yardstick is BA, who would win hands down.



SriLankan Airlines Customer review :  24 April 2013 by A Dubiella    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-FRA, UL553, 21 April, Business Class. Smooth Check-in at Silk Line Route Departure Area especially for Business Class Passengers. Comfortable Serendib Lounge with a lot of hot food and many alcoholic and non alcoholic beverage offerings. Bus Gate with late Boarding for Business Passengers. Onboard: the new Flat Bed was announced it was an Old Style Business Class, maybe ex BMI Aircraft with roomy comfortable Business Seats, but with a dirty, old look. Terrible non AVOD TV and Audio Program and not the promised full flat seat. Very good first class style dinner and breakfast. 4 flight attendants have to serve a maximum of 18 seats but no one knows what the other one is doing. They walk back to the galley for every single plate and glass which is very confusing for them and the passengers. Anyway, very friendly crew and excellent meals served. 30 minutes late departure in Colombo, 20 minutes late arrival in Frankfurt. Good Value for Money and if they offer the new Flat Bed soon I will fly again with them.



SriLankan Airlines Customer review :  24 April 2013 by A Dubiella    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK to CMB, 18 April, UL887. Lounge in BKK is the Air France Sky Lounge which is big but very basic and with limited Food and Beverage Service. Low quality Wines and no Champagne served (in an Air France Lounge ). Very good organized boarding with separate doors for Economy and Business Class. Old style Business Class seat in an A340. Good enough for a 3 hours but very bad if a long distance flight. Very limited video program, audio did not work at all. Good dinner but kind of rushed service by very friendly crew. On Time arrival in Colombo. For the same low price I would not mind flying again with UL.



SriLankan Airlines Customer review :  23 April 2013 by W Freestone    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew London to Colombo. The seats were cramped and uncomfortable, there were children yelling and running up and down the aisle for a good portion of the flight (flight crew allowed this to go on without talking to the children or their parents). My husbands TV did not work so we had to share mine. We did not have on demand movies and had to watch the same ones over and over for both departure and return flights.






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