SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports

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CMB-BKK-CMB. Both legs on an old A340-300. The outbound flight was delayed 4, what annoys me is that UL knew about this delay well in advance, yet did not contact passengers ahead of time. Delay voucher was given for a filthy breakfast in the airport restaurant. Food on the outbound flight was terrible and no other alcoholic beverages apart from beer and wine were served. What a plunge in service! Return flight left BKK on time, again food not great, but this time at least 'proper' drinks were served. Unfortunately, if you want to avoid red eye flights between CMB and BKK you have to use UL, all other airlines fly at ungodly hours in the middle of the night.

RUH-CMB-BKK-CMB-RUH. This is the second time my wife and I have travelled this route with this carrier, the last time being in July 11. Lounge at RUH very poor but it is not the airline's lounge and we normally use the Costa Coffee anyway because the lounge is so dire! RUH-CMB-BKK: an old A340 with cradle seats. The service is good and with a choice of movies, games or the now dated hi8 cassettes. Food and drink very good and unlike last time we were able to have a 'real' drink 20 minutes after take off. Excellent cocktail menu and the cabin staff pleasant. On the second sector the food was brought round hot on a trolley. BKK-CMB - A330-200 but with a new interior including lie-flat beds with VIOD (unfortunately the IFE was not working on this sector, so no movies were available). Seats comfortable and again staff very friendly. CMB-RUH - again A340-300 (see above comments).

AUH-CMB-BKK return in business. AUH-CMB in new A320. I have flown this sector several times with an older 320, but UL is probably the only carrier able to decrease the quality of its Cl class product. Seats are the most uncomfortable I have experienced in C class. Service and food decent. CMB-BKK in old A340 with worn seats and broken IFE. Put up in a shabby Colombo hotel during my 14 hr transit on the return. UL refused to credit my FFP's into my Etihad account (their FFP partner). Overall a rather disappointing experience.

Milan-via Colombo-Bangkok both ways in economy class. Online booking and boarding without any problems, all flights on time, luggage not lost, food ok, staff friendly and films enjoyable. Old aircraft, however, no reason to complain after choosing the cheapest offer on the market!

LHR-Colombo-Male return for honeymoon. When we booked as a honeymoon couple we had hoped we would be sat together, this was not the case but was managed by check in staff at heathrow. The plane was old and very tiredd looking, seats were very uncomfortable and cramped. Inflight entertainment was either not working (games, TV, Movies etc) or working poorly. Cabin crew did the minimum to make the long journey feel comfortable and were unapproachable. Food okay OK on the journey out, on the return was poor. No beverages were offered to passengers other than with meals. Would not recommend to anyone!

PEK-BKK. A330 with good seats. Buffet meal you can see the food before you choose and try.

LHR-CMB A340. Delayed about 3 hours. The cabin crew were helpful. The meal service was quick and delicious. Seats were comfortable with a variety of movies and TV shows to chose from. A smooth journey.

SIN-CMB-BOM return. UL was the most economical option between Singapore and Mumbai and the most pleasant I have had on this route. With the exception of check-in staff, who were outsourced, all other UL staff were pleasant and friendly both in the air and in Colombo. The food was delicious and drinks were proactively offered. IFE on SIN-CMB was basic but did the job. The SIN-CMB sector makes a 1 hour stop in CMB which is difficult to discern from the booking process.

LHR-CMB-MLE-LHR. Very enjoyable flights both ways. Clean A340 a/c with acceptable comfort. Very attentive and agreeable service from friendly cabin attendants. The meals - two on each main leg plus a snack CMB-MLE - were substantial with a choice of three main courses. Overall, exceeded our expectations and we will certainly use again.

HKG-BKK return. The product is fine, good service and excellent food. Although plane is a little old with cradle type seat not fully flat bed for this route, I still got better than what I paid. IFE was not AVOD, but offered enough choice for movies and games. Very impressed with the courteous service of the crew, a pleasant experience indeed!

My wife and I flew Cochin-Colombo-London return. The experience was, overall, very good. The ground handling was good and competent, the staff friendly. The cabin service was efficient and pleasant. The crew were helpful. Online seat reservations turned out to be tricky. In the A320 aircraft seats 17B and 17C are shown on the web diagram as bulkhead seats. They were not. In the A340-300 aircraft seats 51 H and 51K are shown as bulkhead seats. They are not! The airline should be more straightforward and forthcoming in these two areas. If they do and maintain the same standard in the other areas they will be a great airline. I would recommend with some reservations.

AUH-CMB-KUL return in C class. Sri Lankan has improved tremendously since my last C class flight 3 years ago. Service was excellent with a good choice of food and drinks. Flights on time and lounge at Colombo airport with a good spread of food and drinks and a free 30 minutes spa treatment. Only the conditions of seats/IFE a concern. Seats are very worn and in dire need of upgrade/refurbishment.

LHR-COL, COL-DEL return. We flew 4 times in 10 days and each journey has been unpleasant. Inflight entertainment has never worked properly and sometimes never worked at all. The meal and the food quality was poor. The service onboard wasn't anything special and crew allowed passengers to get drunk and make noise without any problem.

LHR-MLE. One hour late departing LHR. Online booking in was easy, check-in seamless. A343 aircraft with clean cabin and comfy economy seats, although footrests would have been welcome. Attentive crew who served drinks and food very efficiently. Food quality acceptable and some of with the best I have experienced in economy. Frequent trips with drinks and snacks, snacks available from the galleys. Toilets maintained to a high degree. IFE buttons worked, it was good and quite acceptable for an 11 hour night flight. A delightful flight primarily due to cabin crew. Despite late departure out of LHR the arrival into MLE was close to schedule.

Trip Rating :  9/10

Recommended:

Value for Money:

Cabin Flown:

Business

Trip Rating :  2/10

Recommended:

Value for Money:

Cabin Flown:

Economy