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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  21 August 2013 by N Devlin    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Colombo-London. Hot, cramped, uncomfortable, terrible food, an ancient entertainment system that didn't work. Crew didn't care. I'm only giving 1 star below because you can't give zero.



SriLankan Airlines Customer review :  20 August 2013 by K Kukka    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR. Very poor service and found they are 19 year old planes. Interior was quite filthy. Could not find staff in middle of the journey while looking to get some water as they gone to sleep on the back seats. With high price paid for direct flight, there is no value at all. What is the real point of travelling at a high price for the poorest service.



SriLankan Airlines Customer review :  15 August 2013 by Michael Schade    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB-BKK-CAN-PVG-BKK-CMB-AUH. Overall a great experience. Had the new lie flat seats on all but the first and the last leg. I would have give full marks, but the C class seats on their A320 or unacceptable for a 5h flight. Service in general very good with the usual hearty SriLankan catering. Choice of wines has improved. All flights on time with most even arriving ahead of time. Generally speaking, their business class product has improved significantly. Unfortunately this cannot be said about the ground service in Colombo. The meet and greet service for pax with a long overnight transit has been scrapped. Overall a good experience with some rough edges.



SriLankan Airlines Customer review :  14 August 2013 by F Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UL423/422, HKG-BKK return: This is one of my preferred airlines choice on business class flying this short route, as their prices are often very competitive (between 350 USD to 500 USD) over 9 other airlines, who are serving the same route, but a much more inflated price. Srilankan airlines gives you 40kg luggage allowance and lounge access, it doesn't get any better. Service is always attentive and smiles all the way, food is very delicious and nicely presented, which is one of their strong points. This route often use the flatbed, which offers so much more luxury and comfort. Great leg room, storage space, large AVOD screen etc. Entertainment system is okay, not the top of the top but passable. Duty free shopping is great, often they have incredible promotions. Only one gripe is their chaotic boarding process in BKK, business class passengers weren't given any priorities, which to me was very disappointing. Other than that, it remains one of my most favorite airlines. If the air fare is cheap (check their website), try it by all means, you will be pleasantly surprised.



SriLankan Airlines Customer review :  31 July 2013 by S Reitano    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 Star airline and that is what you get. SIN-CMB-LHR, 20/7/13. Staff were very friendly, food was ok, seat I had was the old cradle style, still waiting for the lie flat bed, on time on each flight, IFE was not good. I will say that it was excellent value for money. There are improvements SL Air can make but overall, good flight for a 3 star airline.



SriLankan Airlines Customer review :  30 July 2013 by A Krummacher    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CMB-FRA return in business class. On all flights, except the CMB-FRA sector we had their new lie flat business class seats. It was quite upsetting that this configuration was not available on the long CMB-FRA flight, moreover as this was a red-eye flight. Check-in in BKK quick and efficient, given priority passes for security and immigration. Lounge in BKK is Air France - quite sterile and no real food. Service on board was excellent, delicious meal served. IN CMB boarded from the bus gate, air conditioning not working and business class boarded last - weird! Luggage in FRA came out last despite being tagged priority. On the return flight, quick check-in at FRA. UL is using the JAL lounge - quite poor choice of food available. Great dinner on board but not sure why they serve a 2nd dinner just before a 5am arrival in CMB. Serendib lounge in CMB closed due to renovation, used another old fashioned lounge, but was quite ok. Flight to BKK left 30 mins late. Delicious breakfast served on board. Entertainment on all flights quite a joke. Choice extremely limited and the AVOD system in business class is almost impossible to navigate. Luggage in BKK came out first. UL business class product clearly has some shortcomings but given that the ticket is only nominally more expensive than an economy class ticket on some other airlines, it is still a good choice and value for money.



SriLankan Airlines Customer review :  25 July 2013 by P Elliott    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Bangkok via Colombo, July 13th. Business class. Check in was quick and easy. Given a priority pass for security, but everyone has to face the same endless queues for immigration. Had asked about a wheelchair for my elderly partner. We had booked the service for disabled passengers at Rome airport, but it is quite understaffed, so we chose not to worry about it. On arrival only 2 wheelchairs for the morning rush time, so waits can be quite lengthy. Business lounge is a quiet refuge. Nothing special to eat but plenty to drink, and of good quality. Onboard, staff caring and will go to a lot of trouble to keep the business class passengers happy and comfortable. Considering what we paid for the return business class flight from Bangkok to Rome return, we consider we received excellent value for money. On each flight we had reclining armchair type seats. They fold out almost flat and have plenty of personal space. One toilet in business class for 8 passengers. Colombo stop was only a couple of hours. From Colombo to Bangkok we were served a wonderful breakfast. There are movies shown on-board, but to tell you the truth, better to spend time enjoying the inflight service rather than worrying about the movies! On arrival at Bangkok we were given priority passes for immigration and a wheelchair was waiting for my partner.



SriLankan Airlines Customer review :  23 July 2013 by Charles Kennedy    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-PEK it is surprising how many routes into China this airline operate - to Hong Kong, Beijing and even Guangzhou. The flights to Beijing don't operate every day, nor at the same time on the days they do fly, but I was able to squeeze them into my routing by using their very early Fri morning departure and an excellent one-way fare in business class that was about the same as the competition - Thai and Air China - were charging in economy. There was no wait at check-in but some delay as the staff were unaware that China has dropped visa requirements for many nationals who are spending less than 72h in China. After this frustrating delay I was able to proceed through fast track security and into the shared lounge. The hors d'oeuvres were appalling, possibly toxic, but drinks were available and there was a partial view of the airfield. Boarding was an hour late due to the late arrival of the aircraft from Colombo. Once onboard the four-engined Airbus A340, cabin crew incredibly kind and charming. The seat was an old fashioned cradle recliner, extremely comfortable and massive seat pitch. Only two other passengers, both of whom were rude to the doting crew. Perhaps there is something unique about Sri Lankan passengers that requires the laminated card in seat pockets regarding zero tolerance for disruptive passengers, something I've never seen before? I had a look in economy, which was a bit shabby but still looked comfortable. I opted for the Sri Lankan meal option, the main course a curried mixed grill, absolutely gorgeous. The Ceylon tea service that followed was the best tea I've had. Finally enjoyed an hour's sleep before landing and a kind farewell from one of the nicest crew I've flown with. Despite the lack of alliance mileage on offer, I will fly this airline again.



SriLankan Airlines Customer review :  22 July 2013 by George Sanjeev    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew as part of Code share flight from BLR to SHJ via CMB. Srilankan flight was from BLR-CMB. Mihin Lanka flight was from CMB-SHJ. Aircraft was an Airbus A320. The airfares are low (sometimes). They serve free food. Some in flight entertainment. Planes are clean and comfortable, take off and landing very smooth, Staff very friendly. However, the flight was unduly delayed by half an hour. They don't provide any headphones or anything to use the IFE if it is a short haul flight. They provide free accommodation for long connection flights only if some of their criteria of booking are met, which includes a high base fare and connection of over 8 hrs. For connection flights that don't meet their criteria, they'll at best give you free transport to and from the airport to the hotel. I shall definitely fly Srilankan again.



SriLankan Airlines Customer review :  15 July 2013 by N El-Edroos    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Colombo to Bangkok. Excellent service at check-in, quickly through immigration. Flight slightly delayed. A really old A330, but SriLankan's online check-in lets you choose any seat, including emergency exit seats as well. Choose 10 A,B. They used to be designated Premium Economy seats so had a lot of legroom. Cabin crew excellent, but let down by old hardware.



SriLankan Airlines Customer review :  11 July 2013 by R Gonzaga    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UL319 on 3 July 2013, KUL-CMB and UL318, 9 July, CMB-KUL. Outbound was a morning flight which was pleasant. The seats were reasonably comfortable, service adequate but the meals were inedible. Departure and arrival was on time and cabin service was polite and friendly. Return flight was a night flight which left CMB at 12.55am. It was odd that we were served a meal after take off considering it was 1am in the morning. It would have been better to have switched off the lights and let all the passengers get some sleep and serve a light breakfast before landing. Crew was perfunctory and little else. Again, the dinner served was inedible and IFE was limited in selection but it was only a 3.5 hour flight. Adequate all around.



SriLankan Airlines Customer review :  26 June 2013 by S Yohini    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Colombo. Aircraft cramped and seats had very little space. I felt almost trapped in my seat being in the window. Flight was fully booked. Service was decent but no space to walk about. Toilets were half the size of other long haul flights that I have taken. I haven't flown SriLankan in a while but will definitely think twice before booking.



SriLankan Airlines Customer review :  22 June 2013 by J Ashiblie    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CMB-CDG and return. Truly a joyful experience to fly Sri Lankan. The service is excellent, cabin crew very caring and regularly checked on your comfort and requirements. The A330-200 between Colombo and Paris has the lie- flat seats and it certainly makes the flight most restful.



SriLankan Airlines Customer review :  20 June 2013 by K Bassett    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-CMD-FCO-CMD-BKK, business class all legs, apart from CMD-FCO where I was downgraded to economy. Flight was 5 hours late causing missed flights onward. One plane had updated cabin on BKK-CMD leg. Other 3 legs were in old aircraft with ashtrays and aged fittings. Crew were good food fine and toilets clean. Silk route at CMD is terrific. I contacted the airline prior to booking and it was strongly inferred the long leg flights would have refurbished cabins. You get what you pay for I suppose.



SriLankan Airlines Customer review :  14 June 2013 by P Elliott    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class seats, return flight from Bangkok to Rome via Colombo. Seats a thousand dollars lower than the nearest competitor out of Bangkok. My partner is elderly, so I organised a wheelchair for Bangkok airport. That was a big help as the airport is huge. That evening, the boarding gate was 1.5 km from the business lounge. Business lounge was fine, plenty to drink and eat. Flight to Colombo was 3.5 hours and that passed quickly as we were served a full dinner that was excellent. There was no time really to notice the audio-visual. The seats reclined to become a very comfortable armchair. At Colombo we were taken to the Business class lounge. There was plenty to eat and drink. Escorted to the plane. On-board, again it is reclining lounge chair type with footrest. Dinner was served. There were some movies, but it was late at night so we slept instead. Breakfast was the best airline one we've had! Again served course by course, and more if you want it. There were some movies available if you wanted. In Rome, the dream comes to an end, but that's Rome airport for you!



SriLankan Airlines Customer review :  6 June 2013 by B Balakirishan    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai - Colombo and Colombo - Frankfurt on our return trip from Toronto - Colombo. Took another return flight from Colombo to Chennai. Food was horrible and inflight service is slipping. Older aircraft on Colombo - Frankfurt flight. Will think twice before booking SriLankan next time.



SriLankan Airlines Customer review :  29 May 2013 by H Wickremasinghe    (Sri Lanka)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-BKK, outbound in economy on a refurbished A330. Interior in good condition, seats new and relatively comfortable. Legroom ok, boarding a bit of a joke - with a mass surge towards the walkway when boarding was announced. IFE poor, but staff were friendly and attentive - responding to requests. This was a morning flight and served breakfast - western and Sri Lankan option, the former which was good. Return on Business. Lounge at BKK was decent - with plentiful options of canapés and drinks. Located close to the gates that UL use. Equipment was an A330 with the new business class seat. Staff friendly and attentive. Food great - with plentiful options, alcohol free-flowing. Seat comfort was good, though the motors are quite noisy when adjusting the seat. IFE system was good - the joystick control to navigate screen needs to be more sensitive. Lack of noise-cancelling headphones a significant drawback - would expect this for Business class. Luggage out quickly at CMB. A pleasant 3.5hr flight with SriLankan, good value-for-money and would definitely use again for short haul trips.




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