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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  25 October 2011 by Phil Cook    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MLE. One hour late departing LHR. Online booking in was easy, check-in seamless. A343 aircraft with clean cabin and comfy economy seats, although footrests would have been welcome. Attentive crew who served drinks and food very efficiently. Food quality acceptable and some of with the best I have experienced in economy. Frequent trips with drinks and snacks, snacks available from the galleys. Toilets maintained to a high degree. IFE buttons worked, it was good and quite acceptable for an 11 hour night flight. A delightful flight primarily due to cabin crew. Despite late departure out of LHR the arrival into MLE was close to schedule.



SriLankan Airlines customer review :  20 September 2011 by Dave Houlihan   (Saudi Arabia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

AUH-CMB Business class. Separate bus to aircraft A320. Greeted warmly and jacket taken. Seat is cradle type and has seen better days with no foot rests and whilst clean, it was tatty but spacious. Only 3 pax in the cabin so plenty of space. Newspapers offered, drinks order taken with a wide choice of drinks and wines. Food was good, older style presentation but tasty. Great to see tea coffee served in a Hotel afternoon tea presentation. Staff were friendly but not intrusive. A personal video player was offered, not many movies but fine for a 4 hour flight. Arrived on time, we were met at the aircraft by a ground rep, who obtained our bags and arranged our transport to our air taxi. Overall genuine service although seat product could be updated.


SriLankan Airlines customer review :  19 September 2011 by N Mohamad   (Malaysia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Bangalore-Colombo-Kuala Lumpur return 3 weeks ago. The return flight was pleasant, but the outbound flight to Kuala Lumpur from Colombo was a disappointment. No one served me tea that I asked for during the inflight meal service, the inflight entertainment wasn't put up during the 4 hour flight even though the screens functioned alright. I am not sure if they forgot to load up the respected movies/entertainment.


SriLankan Airlines customer review :  15 September 2011 by V Poovaiah   (India)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

The flight both ways for me was not what I expected from Sri Lankan. The onward flight to CMB was pleasant, but the service onboard was not all that great and I was never asked if I needed a drink during the inflight meal. The return trip was much better but quite an uncomfortable landing. I think the airline can certainly work on the meals being served, it was just awful.


SriLankan Airlines customer review :  8 September 2011 by U Senevirathne   (Sri Lanka)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

At Bandaranayake International Airport check-in was quick and we were quickly directed to departure lounges. The gates were open at the correct time, the aircraft arrived 5 mins after the boarding time and then the airport authorities started to clean the plane. After all we were boarded 2 hours after the estimated boarding time. We were warmly welcomed onboard and seats were comfortable and large. Take off and landings was smooth, the food was excellent and they offered 3 choices of main meals. The service was nice, crew always at our fingertips to give assistance.


SriLankan Airlines customer review :  1 September 2011 by S Mitra   (UAE)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Cass with family from Dubai to KL via Colombo. Excellent service and hospitality at value price. Staff most courteous and helpful. Aircraft though a bit old, is comfortable. Entertainment system needs updating, but is still acceptable. The lounge at Colombo is nice with free Ayurvedic Massage facility.


SriLankan Airlines customer review :  24 August 2011 by V Gale   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Two Business Class seats to and from Colombo. Outward was fine but the return leg from was very poor with no attention to our needs between lunch and dinner. Ringing the service bell had no effect. Eventually I had to walk to the service area to request tea where I found staff sitting and having a chat. Toilets weren't up to much either.


SriLankan Airlines customer review :  4 August 2011 by Praha Kanagasabai   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

London to Colombo return. The new A340 seats were fantastic flat beds with First Class cabin offered at Business Class fare. I had an excellent flight and we landed 45 mins early.


SriLankan Airlines customer review :  30 July 2011 by Chris Parsons   (Saudi Arabia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

RUH-CMB-BKK-CMB-RUH. RUH-CMB 2 hours delay which caused concern because we only had a 1 hour connection time in CMB. The lounge at RUH is awful so we tend not to use it but even though we were first in the queue we were prevented from boarding by the Ground staff as they wanted Business Passengers to board last. This is a really good concept at CMB as you are the last to board and the Lounge staff escort you to the gate but not in RUH were you are sat in the open terminal and when we did board they had both entrances open! An old A340 with old business class seats (not lie flat). Decent choice of movies and extra choice with a library of Hi8. Cabin crew slow at the beginning but good choice of food and drink. CMB-BKK on arrival at CMB we were met by ground staff and informed we had missed our connection but were given a choice of flying CMB-SIN (economy) and SIN/BKK (business) or wait 18 hours - we chose the latter. Put up in a nice hotel in the centre of CMB and made the most of the day. The lounge in CMB is very nice with hot/cold food, complimentary massage and cocktails. A330-200 with lie flat seats and a great crew. Service was excellent with little touches like espresso available. Video same as the earlier flight but with no Hi8. BKK-CMB an A330-200 but with the older Business Class seats. IFE same as first flight but crew were friendly and wanted to help. CMB-RUH again service in the lounge first class but A340 was probably the oldest version I have ever come across - levers instead of buttons to move the seat and old business class type seat. Food and service good. Three sectors on time and except for first sector, crew were great and great value for money.


SriLankan Airlines customer review :  21 July 2011 by Mahesh Gopinath   (India)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Singapore-Colombo transit and then onto Kochi, India. Business Class. It was a superb experience though I had been worried after reading other reviews. The cabin crew were of a high standard, very professional and friendly. The use of the Skyview Lounge at Changi was nice and it offered a great view of the tarmac activity with all arriving flights visible. UL was delayed from KL. Only issue perhaps was the boarding sequence at Changi, where it was an utter free for all. The airline should try to maintain some order or queue priorities. The Serendib Lounge at Colombo was also very nice with a great spread of food.


SriLankan Airlines customer review :  21 July 2011 by H Suda   (India)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DEL-CMB-NRT return. I chose UL because it was the cheapest. Their online booking system, check-in, and seat selections were very easy to navigate and use. Service was excellent from ground staff to above the air, crew were responsive to attendant-call buttons. The return sectors had an over night stop in Colombo, in which transit hotel + breakfast was provided nearby the airport. The last sector (CMB-DEL) was operated was brand new Airbus A320, which had an advanced AVOD system, and the seat pitch was excellent. Above all, despite of very competitive price it was 100% mileage applicable on their frequent flyer program, which means that now I can redeem free return tickets between South India and Colombo from this trip. Overall, very good value for money, I'd love to fly with them again. Few complaints are: Most SriLankan aircraft are outdated - on NRT-CMB it was a leased aircraft and seat pitch was very tight. Also, catering from Colombo is poor, as compared to catering from Delhi or Tokyo, which had a very nice presentation as well as taste. 2 hot meals on 9hr+ journey on NRT-MLE was a nice touch (with 3 choices each).


SriLankan Airlines customer review :  14 July 2011 by M Holmes   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DOH-COL-DOH Business Class. A mixed bag here, flights out and back both on A340 -300 so had the lie flat beds which were good and allowed for a couple of hours sleep. Outbound flight Business cabin full and you could tell with the service being slow (1 hr for first drink) and orders forgotten. Food outbound ok. Return journey a huge difference, Business not as busy but the service from start to finish was excellent and attentive with a great purser. Food much better as well. Both flights on time.


SriLankan Airlines customer review :  15 June 2011 by S Leach   (UAE)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DXB-CMB, CMB-BKK in Business Class. Crew great in terms of service and attitude. Seat older style cradle, but comfortable enough for flight times. Food service on the trolley and it was fine. Regular drinks service during the flight. Arrived on time at both stations.


SriLankan Airlines customer review :  7 June 2011 by M Anthony   (Germany)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

FRA-CMB in Business. The flight time was changed a few days before departure and arrival in Colombo was almost 2 hours later than previously scheduled. The airline scheduled for a stopover in Dubai to pick up other passengers. Why - because the flight from Frankfurt was almost empty and it probably was loss-making. Nevertheless, the airline marketed the flight as a "nonstop". Its station-manager refused any compensation. Airbus 340 was very worn out and the business class as old as it can get. Not to be recommended.


SriLankan Airlines customer review :  2 June 2011 by H Kariyawasam   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CMB-LHR prompt departure (having had a 5 hour delay in the earlier flight out of LHR). Check in line very slow and tedious, online check in empty! A340 (new A330 stated on booking) with usual out of date IFE. Smiling crew onboard, good meal. Prompt answering of call bells and frequent juice/water offered. Good breakfast.


SriLankan Airlines customer review :  31 May 2011 by Paul Harvey   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to MLE Economy. Check-in at Heathrow open four hours departure and for web check-in there were no queues for baggage drop. Internet check-in is supposed to open 48 hours before the flight and when I flew was still not open 12 hours after this time (ie. 36 hours before the flight) – a phone call to their reservations centre produced the information that check-in was not working (IT problem) but they were willing to reserve my preferred seat for the way out and way back in one weeks time. Drinks served after take-off followed by a reasonable meal and then lights out. Because the flight was only one quarter full, we could spread out. Unfortunately not all the armrests could be lifted so I had to wriggle a bit to get comfortable but it was far better than sleeping upright. Inflight entertainment old seat back non AVOD and the choice of films was poor. Breakfast edible if you were hungry. They came round with the duty free trolley before we landed at Male selling all sorts of alcohol but they did not mention that you are not allowed to import alcohol into the Maldives – if you bought any on the plane (which I did not) it would have been confiscated on arrival. They also gave out landing cards for Sri Lanka (final stop) but not the Maldives where most passengers got off and then had to fill landing cards in at passport control. On the way back the flight was only 1/3rd full and once doors were closed, we could again spread out. Service relaxed and attentive as the way out, meal and film choice almost exactly the same. Although planes were a little old and showing internal wear, I enjoyed both flights.


SriLankan Airlines customer review :  9 May 2011 by H Kariyawasam   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-CMB A340. Delayed out but meal vouchers and written apology given. Chaotic boarding procedure, but smiling welcome onboard by crew. Clean but outdated aircraft and IFE. Comfortable seat, good bar service with nibbles, 2 full meal services. Food range good, but too spicy. Friendly, efficient crew . Prompt baggage arrival in CMB.


SriLankan Airlines customer review :  8 May 2011 by J Wolfe   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We had an appalling experience flying with Sri Lankan and would advise families flying with infants to not fly this airline. We bought premium economy seats and reserved a bassinet seat. When we came to check in we had been bumped down to economy. We were offered no refund and were told there were no bassinet seats in premium economy. When we boarded the plane we found that there were bassinet seats and asked to be moved to them. We were told no because they didn't want an infant in premium economy disturbing the other passengers. We were forced to move to economy seats and to this day (we flew in February) we still have not received a refund. They also managed to loose our pram, despite the fact that it was taken to the airplane door. As a result we missed our internal connecting flight and had to wait for 4 hours at Male airport with an extremely tired baby and no pram. When we eventually got our pram back (5 days into our holiday) it was badly damaged. We have written to Sri Lankan airlines and not had a reply and we sent the complaint eight weeks ago.


SriLankan Airlines customer review :  6 May 2011 by Georgios Vrontos   (Greece)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CMB-KUL, surprised they are using an A340 for this route that continuous to SIN but was less than 50% empty. Service good, food well presented but tasteless. Plane was old with old IFE and seats that needed refurbishing. I would use then again only if the price will be great.


SriLankan Airlines customer review :  15 April 2011 by T Bond   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

London Heathrow to Male in Business Class. We boarded with ease and took our seats in row 3. Dinner was served shortly after take off and UL have this annoying habit of serving you from a trolley that is laden (to a point) with several options for you to choose and they'll plate it up for you. It took 1 hour to reach our seats (only row 3) admittedly we were the last to be served but what was left of the food was cold and not very appealing. Breakfast was just as poor. The seat is an old cradle seat, they are switching in the future to flat seats. IFE was poor and I could hardly see a picture on it. The worst part for me on this overnight flight was that the crew had stowed their bags directly over my head when trying to sleep, they did try to not disturb me but failed on every attempt so very disappointing and not worth the money to upgrade from Economy.


SriLankan Airlines customer review :  11 April 2011 by R Dy   (China)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-BKK-HKG economy. Flight departure delayed for 2 hours without explanation from the crew. Service was OK, cabin crew pleasant and professional enough. Plane showed signs of age (frayed seat covers, peeling carpets), IFE OK for a short flight although would be nice to have more varieties similar to CX, SQ, etc. Good value for money. Food okay, but felt that more beverage selection could be available. Inflight magazine OK but should have more substance rather than ads.


SriLankan Airlines customer review :  8 April 2011 by Andreas Imboden   (Maldives)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

Male-Colombo. Business Class was simple, no entertainment system, but seats comfortable. However, after take-off they let some kid (screening in excitement) from economy class run up and down the aisle which was bothering. Stewardess did not respond to my request and let the kid continue for the entire flight.


SriLankan Airlines customer review :  6 March 2011 by P Henry   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

London to Colombo return. A330 which had angled flat beds in business class - the seat ends up at a strange angle where the lower end dangles down, not totally flat/ no bedding apart from normal cushion/pillow and static blanket. IFE the old type which was poor and terrible picture quality combined with a basic headset made it not too pleasant. UL have gone back to the open trolley concept for meals which is so outdated despite being able to view all on the menu. Food relatively cold but selection good and tasty. Overall service remains quite amateur and not co-ordinated. Having been flying UL from 1995 I still long for the old days of 1st class where the Chief Steward actively managed the cabin service and every flight was a delight. But with UL you know what to expect - when its good its terrific.


SriLankan Airlines customer review :  4 March 2011 by H Brind   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew to Male. Check in including offering to book me my return seat because I was 4 months pregnant, made me feel pretty positive about SriLankan Airlines. Flight was already delayed by an hour (due to late incoming flight). In the end we boarded 1.20 minutes late and then continued to sit on the tarmac for approx another hour without being told what was going on. The captain struggled to provide updates. Once airborne the experience didn't improve - shocking food, staff were disinterested. Coming back was no better - again sat on the aircraft with no updates as to when we were taking off - the plane was boarded on time and we just sat there (nothing from the captain until we pushed back). The food on the return flight was even worse.


SriLankan Airlines customer review :  4 March 2011 by R McCarthy   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CMB-BKK-PEK Economy Class.Check-in and boarding relatively smooth. The staff were efficient and friendly, but meal served on the first leg wasn't very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley, so that made things a bit more private. IFE okay, but not on demand.


SriLankan Airlines customer review :  4 March 2011 by T Porganczki   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London - Colombo - Bangkok return. Both legs smooth, aircraft clean and spacious, service is excellent and food plentiful and of good quality. In-flight entertainment system a bit outdated. Great value for money.


SriLankan Airlines customer review :  2 March 2011 by Harit Premkumar   (India)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Mumbai - Colombo - Heathrow return. The cabin was clean and well maintained. Comfort good in the economy seats. There was confusion regarding seat allocation (when a lady decided she would be assigned my seat for her baby - which was not the case), but the situation was handled quite well by the head of cabin crew. I am 6'5" tall, and legroom is almost always an issue, but crew and airport staff ensured my seats were booked on emergency exit or the front row. The meals were almost excellent. The in-flight entertainment could do with more channels, and aircraft was quite dated on he Mumbai - Colombo sector. Anyway, value for money!


SriLankan Airlines customer review :  7 February 2011 by Lakmal Wijewardana   (Sri Lanka)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Male to Colombo A330 Business Class. Clean interior and spacious seats, very comfy. Excellent crew, helpful and friendly service. Male check-in was good. Great food choice. Overall good inflight service.


SriLankan Airlines customer review :  14 January 2011 by Dieter Klein   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KWI to Colombo. They have a child trained crew in every flight and took care of our kids keeping them entertained while we had a nice sleep. Food was good and options for drinks is very good.


SriLankan Airlines customer review :  10 January 2011 by Susan Bowles   (Singapore)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

I was most disappointed with the check-in procedures both in Singapore and Colombo. In Singapore I was refused check-in because I did not have the credit card used to pay for the (return) ticket. The monies had transferred to SriLankan Airlines weeks before and I was clearly booked onto the flight but I was point-blank refused. In exasperation I had to buy another ticket online there and then - no-on was able to sell me one, so I paid twice for the flight to my son's wedding. The check-in in Colombo was a joke : please update your computer system - it took nearly 2 hours to reach the gate from the check-in queue. There was very nearly a riot. It did not help that one member of staff was manually allocating seats on a list! The flight was fine, the rest was dreadful. I will not fly SriLankan Airlines again.


SriLankan Airlines customer review :  7 January 2011 by Dimitri Vassilakis   (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

In-flight service excellent, a choice of 3 hot meals at economy class, but I had to queue for 60 minutes at the check-in!


SriLankan Airlines customer review :  24 December 2010 by B Chiswick   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We were on the same flight as C Robinson (22DEC). It was the worst flight we have ever been on. Now we are back home we want to claim on insurance for the delay, however their feedback forms on their website do not work, their London Office email address does not work, their Office number is temporarily unavailable and calling any other number we get put in a queue for approximately 15 minutes before being cut off each time. Appalling!


SriLankan Airlines customer review :  22 December 2010 by C Robinson   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

From beginning to end, the experience was awful! Heathrow to Male, check in at Heathrow the staff was rude, she didn't look at us let alone speak during the process. Halfway through landing at Male, the pilot decided the weather meant landing was dangerous, ended up in India where we spent 3 hours with no air conditioning (they didnt tell us what was happening or offer water) on the runway, while they learnt how to refuel an aircraft that big! Eventually went on to Colombo - where again they gave us no info, and eventually after hassling (and 4 hours in the terminal) we found we were instead getting an Emirates flight to Male. They told people there was no need for new boarding passes - it turned out there was and several people having gone through security were turned away and had to go back and get one. The return journey was no better - more delays and poor service.


SriLankan Airlines customer review :  20 December 2010 by A Mir   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

KUL-CMB-BLR. Trip to forget. Checked in Kuala Lumpur and was told I would not be able to board the aircraft until I produce a photo copy of my credit card for the ticket purchased. Went all over KUL airport to find a computer that can print PDF documents, finally found one. Went again to check in counter and was told flight was delayed. I ended up finally making it to CMB but missed my connecting flight to BLR. Was put up in the airport transit hotel and flew in the morning to Chennai where I was told to catch a Jet Airways flight at SriLankan Airlines expense. All in all a terrible experience, will think twice about flying this airline again.


SriLankan Airlines customer review :  14 December 2010 by A Ahmed   (Maldives)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BKK-CMB-MLE. Handling agents at BKK were very poorly informed on running the system, numerous problems arose, and it took over an hour to check in. During check-in, they informed us that the CMB-MLE leg of our trip had been cancelled, and that we that it was rescheduled for next morning. At CMB, we asked the information counter about the transit hotel assigned to us at BKK. They claimed to have never heard of it, and were no help at all whatsoever. All this happened in the middle of the night so we were really frustrated. The woman at the transit counter was exceptionally rude. We were then put on a bus with some other passengers and were brought to a small and very dirty little inn quite a long way from the airport. On the way to BKK, the MLE handling agents refused to check us in, saying that our ticket (issued by SriLankan) was for 15 days, while our visa covered only 14. Right from the ticket agents to the transit hotels, this was a ghastly experience.


SriLankan Airlines customer review :  3 December 2010 by D Mack   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium Economy

Male-Colombo-LHR We were on the awful flight on 29 Nov. We were only told the night before our direct flight to LHR that we were to be diverted via Colombo and we had to do our own phone calls to arrange our return flight. What made the journey more tedious was that at the Colombo boarding gate we were all searched, even ladies rubber flip flops were checked. The passengers were getting very angry with the lack of information being given and were told time after time the delay was due to operational reasons. Not the truth that the Sri Lankan President was too rude to get to the plane on time, and that we could all wait for him!! Never travel with this grotty airline as they have no customer service at all.


SriLankan Airlines customer review :  2 December 2010 by Michael Bedford   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Male-LHR via Colombo. Having booked direct flights both ways we were dismayed to be informed 3 days before the end of our holiday that our direct flight from Male to LHR was cancelled and we had to fly back via Colombo. This meant starting 3 hours earlier to get to Colombo. On arrival at Colombo our flight showed 'check-in' but no departure time. No one at the SriLankan Airlines desk, and eventually heard a rumour we were delayed, awaiting a VIP. All this time our aircraft was ready at its departure gate and never found a SriLankan Airlines rep to explain the delay. We were called for boarding 1.5 hours late and then sat on the aircraft for a further hour with no explanation. After anger levels getting pretty high the captain came on to apologise for the delay due to operational reasons. (Plane surrounded by armed army personnel). Eventually 2 helicopters arrived and disgorged said VIP - President of Sri Lanka on his way to UK . So 6 hours added to an already tedious journey with just one weak apology. We will never fly with this airline again.


SriLankan Airlines customer review :  27 November 2010 by Philippe Legrain   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Paris-Male via Colombo. Service nice and efficient. Seats are a bit old in business, food is good. IFE is dated, but is okay. Plane clean, crew smiling and friendly.


SriLankan Airlines customer review :  25 November 2010 by David Ray   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Travelled from Colombo to the Maldives. It took over an hour to check in. Staff unhelpful and was constantly hit with the cart as it passed up and down the aisle. Very cramped seats. Luckily I was on a different carrier on the way back.


SriLankan Airlines customer review :  17 November 2010 by Debbie Dale   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Heathrow to Male return in business. We don't need fancy IFE, just space and we were impressed. The limo pick up from home is an excellent way to start a holiday. Service was excellent both ways, staff very good and dealt with the children in our cabin very well. Limo pick up to home was good too.


SriLankan Airlines customer review :  4 November 2010 by Damon Durant   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium Economy

We flew from Heathrow to Male and back - believe the negative reviews you read here! Firstly the airline only has two long haul A340-300's running this route, both pretty tired looking planes though one of them seemed slightly better than the other. Inflight entertainment is a complete joke - didn't work on the way out or back (thankfully due to reviews on this website I had bought myself a Sony PSP to keep me entertained). Staff seemed pretty miserable and disinterested in helping (I asked twice for them to reset my screen and was ignored both times - also took them an age to clear trays from the seats - this after one of the stewardesses had kicked my tray as I had put it on the floor as far out of the way as possible, and she managed to scatter the contents. Rather than pick it up, she pushed it back under my seat - hence I cleared it away myself. Overall very disappointing and I shall make a determined effort never to use this airline again.


SriLankan Airlines customer review :  3 November 2010 by V Macdonald-Smith   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We flew SriLankan Airlines to Male from London on and were due to fly back on 31st Oct from Male. Our experience with them was a disaster from start to finish. We checked in 3 hours before the outward flight to find our online booked seats were not available, the flight was overbooked and they were trying to bump people off, we had to sit far apart on the plane - row 50 and 24 - not a great way to start a romantic week away. The flight entertainment did not work on many of the seats, flight was delayed, service and the food were both awful. We complained at Heathrow and got the Service manager from Sri Lanka that night to at least make sure we had seats together for the return journey. We tried to check in for the return flight on the 31st to find we had been bumped off the flight - apparently due to overbooking. We were told there was nothing they could do. To cut a long story short, we got them to pay to re route us via Qatar but despite promises of many things, ended up being stranded in Doha airport for 8 hours without accommodation before being able to get a return flight to London. It took us 37 hours to get home on a journey that should have taken no more than 14 hours door to door and caused us great distress and inconvenience. SriLankan Airlines are a dreadful


SriLankan Airlines customer review :  29 October 2010 by K Wolf   (Spain)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Kuala Lumpur to London Heathrow with a stopover in Colombo. Colombo to London was delayed for 4 hours for reasons unclear and unexplained by the airline. We had to be seated in the plane for approx 15 min. without aircon, which caused feelings of sickness. After asking one of the crew members to switch on the air con we were told that it would be working after the plane reached a certain height. Flight security demonstrations on the TV screens stopped due to a "power loss", which was the explanation given by one of the crew members over the speakers. We were scared to fly after this announcement! Due to the 4 hours delay of the flight we lost our connection flight. We went to the counter of Sri Lankan Airlines at Heathrow Airport to ask them for refund or an alternative flight, but for one hour no one came. After all that waiting at the counter the man who finally showed up just informed us that he could not do anything for us. He did not even offer us a meal or a refreshment after all this time waiting. We had to book a complete new flight to reach Barcelona and spent a night at the airport in London.


SriLankan Airlines customer review :  23 October 2010 by D Martin   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

London Heathrow to Male via Colombo on an A340. Business class full so went for Premium Economy at 50 a head - remarkable value for money. Food tasty and no complaints. IFE is a bit basic but expecting that. Legroom perfectly adequate. Colombo to Male economy class, only a short flight on A340 so cannot really comment on the food. I am glad I upgraded to Premium economy on the flight out as normal economy was a bit cramped. Male to London, got an upgrade to business class and well worth the 600 it cost. Food superb and lots of it, angled flat seats. On all flights the crew were very good bordering on excellent. Flights all on time and no complaints about baggage. All in all, a very pleasant experience.


SriLankan Airlines customer review :  4 October 2010 by S Nagel   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-CMB-LHR. Our honeymoon started with a 4hr delay, during the time the crew did not update us and we were left at LHR whilst everything closed without being able to buy drinks or even knowing if the flight would still leave. When we finally boarded at 2am, crew did not even apologise! Staff unfriendly, food was below average and the entertainment system was bad, too. On the way back we again had 2 hr delay, and crew did not feel that this was worth an apology! The same movies were played on the way back as on the way there, and food was poor again.


SriLankan Airlines customer review :  1 October 2010 by E Lam   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-BKK A330 with lie flat seats. Use of CNAC lounge in HKG was fine, but very far from the gate. Cabin Crew friendly but one flight attendant seemed quite new and unable to handle basic questions/ request. The seat was good for the short flight. The food was served seat side from a trolley and well presented. The salad starter was good, but the main course and dessert tasted pretty bad. They also incorrectly identified the food on two occasions. I am not picky with food, but if I had strict food preferences or allergies. I would have probably been quite upset. PVT lacked choices but managed for find something to watch.


SriLankan Airlines customer review :  29 August 2010 by P Karunaratne   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

AUH-CMB on A320. The service by the cabin crew has improved over the months, nevertheless the facilities were dreadful. I am 5'10 and the seats very extremely cramped, and there was no IFE on this 4 plus hours flight. The food was inedible.


SriLankan Airlines customer review :  20 August 2010 by S Dumi   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-CMB-LHR. I was shocked by the state of the A340. Food was poor, and onboard entertainment also poor. No effort what so ever to make the passengers trip memorable.


SriLankan Airlines customer review :  8 August 2010 by C Andrade   (India)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BOM-CMB-MAA. Outgoing flight 0325 departure, too sleepy to care. Hard seats on A320. Return long check in queue - 1 hour to get to the desk. Onboard, hard thin seats on the A340. Possibly the worst breakfast onboard - 2 spoons of watery lentils, 2 small stale loaves of bread, and a tetrapak of mango juice. Enjoyed the tea - can't go wrong with that, Otherwise unremarkable.


SriLankan Airlines customer review :  25 July 2010 by J Roger   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-CMB-LHR economy class. Honeymoon holiday wanted to fly direct and Sri Lankan Airlines is the only carrier to fly direct from the UK. Customer service terrible, no way of communicating with UK SriLankan Airlines by email. Outward a rugby scrum at the gate, food ok, entertainment system rubbish - kept freezing, seats uncomfortable. Plane on time. Return flight ground staff better, food below average, seat broken and wouldn't stay upright - staff didn't seem interested when I reported it, entertainment system didn't work at all this time. Have complained to the airline but yet to get a response 2 weeks on! Not a good start or end to our honeymoon.


SriLankan Airlines customer review :  21 July 2010 by Martin Beney   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My wife bought a ticket from Goa to London via Coloumbo. The outward bound was fine. When she tried to change the return trip, she was informed that the Goa leg was no longer being run and she could change it to Chennai and they would arrange an internal flight for her to Goa. This was very good service. However, due to luggage etc she decided to cancel the return leg and book another airline. SriLankan Airlines agreed that she would get a full refund. 9 months later and many, many emails between her, the issuing agent and Sri Lankan Airlines including a visit to Sri Lankan head office and there has been no refund. I can only assume that SriLankan Airlines do not honour there promises and refunds are not issued!


SriLankan Airlines Customer review :  15 February 2012 by N Sundera    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Colombo and Colombo-Rome (via Milan) in Economy. Crew friendly and proactive on the CDG-CMB leg. The small touches - distribution of menus, 3 choices for main meals and warmth of the crew - makes UL stand above the rest on a good day. However an A330 which was added to the fleet recently - shockingly tatty on the inside, with armrests held together with duct tape. Tiny video screens barely watchable. A340 on the CMB-FCO flight was in better shape, despite being one of the older aircraft in the fleet. Seats were rock hard. Crew were somewhat disinterested on this flight. Check-in at CMB was a hassle with long lines at both check-in counters and immigration. Both flights on time, and overall good value for money, although cabin interiors and entertainment systems badly need to be upgraded.



SriLankan Airlines Customer review :  10 February 2012 by Alok Malla    (Nepal)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew DEL-COL and COL-BKK. The aircraft used for DEL-COL leg was smaller but the food (dinner) was quite good with plenty of wines/drinks. Staffs smiley and attentive. From COL-BKK, we were given a menu to select breakfast but in the end were brought whatever they had! Personal screen and entertainment was quite good however FA's a bit rude this time.



SriLankan Airlines Customer review :  7 February 2012 by Rita Frankham    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok via Colombo return. The outward flight was ok with just one exception - leg room! No room at all and when the passenger in front reclined there was no where to put my tray for meals. Food nice and the cabin staff on the London/Colombo were excellent - very polite and attentive for the whole flight. Colombo/Bangkok not so crowded so a lot more room. Entertainment not brilliant and English programmes seemed to be more animated films. Landing cards 'ran out' in the front of the plane and at the back I heard no mention of landing cards at all, which proved a nuisance on arrival at Bangkok. Food quite good on outward journey and service was excellent. Entertainment not brilliant.



SriLankan Airlines Customer review :  3 February 2012 by F Harvey    (UAE)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB A330. Decent welcome on board and comfort. Only negative aspects were no personal TV screens, lights left on at full brightness for the entire night flight making the passengers restless and noisy. I was also woken up several times by the cabin crew at midnight assuming I automatically wanted to have dinner (despite having an eye mask on and ear plugs). The most frustrating thing was the beeping sound every time someone pressed the attendant button (every 1-2min for the whole flight). This should be switched off like some other airlines do.



SriLankan Airlines Customer review :  2 February 2012 by Patrick Dalton    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CMB in Business Class. I take this flight as it leave/arrives at good times and avoids overnight flying. They recently changed from A330 to A320 and there is a big difference. A320 is cramped, no leg rests (in row 1), little recline, lack of overhead storage, embarkation is a zoo! Meals are now on trays rather than the A330 trolley service. Crew seemed overworked. This compares to intra-European biz class or US domestic biz class on cheaper airlines. I would only recommend this service due to departure times.



SriLankan Airlines Customer review :  1 February 2012 by Joselito Anonuevo    (Saudi Arabia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tried for the first time. We flew roundtrip form Riyadh to Bangkok Business Class. The lounge in Riyadh was no too bad but very crowded. The flight was delayed from Riyadh to Bangkok but it was made up by the warm and friendly staff. The service was excellent and so was the food. On our return trip to Riyadh, we enjoyed the Serendib Lounge. They have great food and service.



SriLankan Airlines Customer review :  28 January 2012 by A Krummacher    (Sri Lanka)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-BKK-CMB. Both legs on an old A340-300. The outbound flight was delayed 4, what annoys me is that UL knew about this delay well in advance, yet did not contact passengers ahead of time. Delay voucher was given for a filthy breakfast in the airport restaurant. Food on the outbound flight was terrible and no other alcoholic beverages apart from beer and wine were served. What a plunge in service! Return flight left BKK on time, again food not great, but this time at least 'proper' drinks were served. Unfortunately, if you want to avoid red eye flights between CMB and BKK you have to use UL, all other airlines fly at ungodly hours in the middle of the night.



SriLankan Airlines Customer review :  24 January 2012 by Chris Parsons    (Saudi Arabia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-CMB-BKK-CMB-RUH. This is the second time my wife and I have travelled this route with this carrier, the last time being in July 11. Lounge at RUH very poor but it is not the airline's lounge and we normally use the Costa Coffee anyway because the lounge is so dire! RUH-CMB-BKK: an old A340 with cradle seats. The service is good and with a choice of movies, games or the now dated hi8 cassettes. Food and drink very good and unlike last time we were able to have a 'real' drink 20 minutes after take off. Excellent cocktail menu and the cabin staff pleasant. On the second sector the food was brought round hot on a trolley. BKK-CMB - A330-200 but with a new interior including lie-flat beds with VIOD (unfortunately the IFE was not working on this sector, so no movies were available). Seats comfortable and again staff very friendly. CMB-RUH - again A340-300 (see above comments).



SriLankan Airlines Customer review :  11 January 2012 by Michael Schade    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB-BKK return in business. AUH-CMB in new A320. I have flown this sector several times with an older 320, but UL is probably the only carrier able to decrease the quality of its Cl class product. Seats are the most uncomfortable I have experienced in C class. Service and food decent. CMB-BKK in old A340 with worn seats and broken IFE. Put up in a shabby Colombo hotel during my 14 hr transit on the return. UL refused to credit my FFP's into my Etihad account (their FFP partner). Overall a rather disappointing experience.



SriLankan Airlines Customer review :  3 January 2012 by H Lubek    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan-via Colombo-Bangkok both ways in economy class. Online booking and boarding without any problems, all flights on time, luggage not lost, food ok, staff friendly and films enjoyable. Old aircraft, however, no reason to complain after choosing the cheapest offer on the market!



SriLankan Airlines Customer review :  1 January 2012 by D Mann    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Colombo-Male return for honeymoon. When we booked as a honeymoon couple we had hoped we would be sat together, this was not the case but was managed by check in staff at heathrow. The plane was old and very tiredd looking, seats were very uncomfortable and cramped. Inflight entertainment was either not working (games, TV, Movies etc) or working poorly. Cabin crew did the minimum to make the long journey feel comfortable and were unapproachable. Food okay OK on the journey out, on the return was poor. No beverages were offered to passengers other than with meals. Would not recommend to anyone!



SriLankan Airlines Customer review :  23 December 2011 by D Batin    (Portugal)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-BKK. A330 with good seats. Buffet meal you can see the food before you choose and try.



SriLankan Airlines Customer review :  20 December 2011 by U Ekan    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB A340. Delayed about 3 hours. The cabin crew were helpful. The meal service was quick and delicious. Seats were comfortable with a variety of movies and TV shows to chose from. A smooth journey.



SriLankan Airlines Customer review :  13 December 2011 by A Iyer    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CMB-BOM return. UL was the most economical option between Singapore and Mumbai and the most pleasant I have had on this route. With the exception of check-in staff, who were outsourced, all other UL staff were pleasant and friendly both in the air and in Colombo. The food was delicious and drinks were proactively offered. IFE on SIN-CMB was basic but did the job. The SIN-CMB sector makes a 1 hour stop in CMB which is difficult to discern from the booking process.



SriLankan Airlines Customer review :  30 November 2011 by J Le Masurier    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-MLE-LHR. Very enjoyable flights both ways. Clean A340 a/c with acceptable comfort. Very attentive and agreeable service from friendly cabin attendants. The meals - two on each main leg plus a snack CMB-MLE - were substantial with a choice of three main courses. Overall, exceeded our expectations and we will certainly use again.



SriLankan Airlines Customer review :  28 November 2011 by W Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-BKK return. The product is fine, good service and excellent food. Although plane is a little old with cradle type seat not fully flat bed for this route, I still got better than what I paid. IFE was not AVOD, but offered enough choice for movies and games. Very impressed with the courteous service of the crew, a pleasant experience indeed!



SriLankan Airlines Customer review :  18 November 2011 by K Chacko    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew Cochin-Colombo-London return. The experience was, overall, very good. The ground handling was good and competent, the staff friendly. The cabin service was efficient and pleasant. The crew were helpful. Online seat reservations turned out to be tricky. In the A320 aircraft seats 17B and 17C are shown on the web diagram as bulkhead seats. They were not. In the A340-300 aircraft seats 51 H and 51K are shown as bulkhead seats. They are not! The airline should be more straightforward and forthcoming in these two areas. If they do and maintain the same standard in the other areas they will be a great airline. I would recommend with some reservations.



SriLankan Airlines Customer review :  15 November 2011 by Michael Schade    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-CMB-KUL return in C class. Sri Lankan has improved tremendously since my last C class flight 3 years ago. Service was excellent with a good choice of food and drinks. Flights on time and lounge at Colombo airport with a good spread of food and drinks and a free 30 minutes spa treatment. Only the conditions of seats/IFE a concern. Seats are very worn and in dire need of upgrade/refurbishment.



SriLankan Airlines Customer review :  10 November 2011 by S Nucci    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-COL, COL-DEL return. We flew 4 times in 10 days and each journey has been unpleasant. Inflight entertainment has never worked properly and sometimes never worked at all. The meal and the food quality was poor. The service onboard wasn't anything special and crew allowed passengers to get drunk and make noise without any problem.





 
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