Spirit Airlines Customer Reviews and Spirit Airlines Passenger Trip Reports

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I wish I had read reviews before I booked flights for my mom, sister, friend and I. We flew from BOS to FLL. Flights were about $50 cheaper than other airlines, but once you consider they charge you 45 for the first checked bag and 50 for carry on, you might as well have bought the more expensive fight. They make you pay to change seats mid flight, even though the flight I was on was half empty. They don't give you water or even peanuts for free. Everything is at least $5 or more. On the way back to BOS we arrived at the airport to check in 50 min before our flight, only to have them tell us they had already closed the flight and could no longer get on our flight. Then we found out the next flight wasn't for another 12 hours. To even get on that flight I had to pay $600 for 4 of us, to just change the flight.

LAX to Detroit with a stop and plane changes in Vegas. Paid $100 in baggage fees, not to mention the cost of water, coffee and when asked for a bag of ice for my back, thought they were going to throw me off the plane. In addition, the seats on the long version of this trip, did not recline.

We had tickets from Chicago to Las Vegas for a 5 day period as part of a multi city 10 day vacation. The trip from Chicago to Vegas was uneventful other than the cramped seats and baggage costs. Return from Las Vegas to Chicago on May 3rd was a completely different story! Arrived at the airport at 8am for a 10am departure. Flight been delayed by an hour. As we are heading to the gate we look at the departure board and find our flight has been cancelled. Spirit staff at the gate give us no information other than to go see the ticket agents. At the ticket area there is a huge line and we are told we need to go to a carousel and pick up our luggage then come back and see an agent. From this point it just got worse and to make a long story short, we ended up with a 12 hour wait to fly to LA then another 3 hour wait to catch a flight to Chicago. This all resulted in a 17 hour delay. The communication, recovery process and customer service were sorely lacking in our experience.

Recently flew from Chicago to Tampa, the checked luggage was $50. Then if your carry on will not fit under your seat they charge you $100. When I complained one of the Spirit gate personnel said it would be only $50. However it was the return trip that was a joke! Got to the airport to return to Chicago, told the flight had been canceled due to weather. Their response was all we were told is the flight had been canceled! They did pay for the Delta tickets but we missed our train in Chicago and we had to stay in Chicago overnight. I don't believe I saved any money and they don't seem to want a repeat customer.

Terrible, our flight left late from Cancun and arrived late in Dallas, we were made to go though Custums pick our checked bag take it somewhere else, by the time we were in customs our next flight was already gone. We were offered a voucher for partial payment on a hotel and we had to provide our own transportation to and from' By that time is was already 6.30 pm and we had to be back at 4:00am for our flight at 6 am. We ended sleeping on cots in the middle of the terminal. Never again will we fly Spirit.

We flew from Ft Lauderdale to Denver by way of Atlanta and Dallas. Fortunately I registered our single checked bag online in advance. However, upon arrival we found out that we had to pay an additional $25 because our bag weighed 49lb - over their apparent 40lb limit. The standard for checked luggage for other airlines is 50lb. Many people around us were complaining to deaf Spirit staff ears about having to pay $100 just to bring on board a carry on bag. Before even getting through security I was already regretting my decision to fly Spirit. Spirit topped it off when I found out onboard that you can't even get a drink of water without paying $3. I will not fly Spirit again if given the option.

Not enjoyable. The seats didn't even recline on both flights. Flew BOS to FLL via Myrtle Beach and back. Though the flight into Fort Lauderdale was early, the flight experience wasn't great. They didn't offer water and everything had a price. I was surprised when I wasn't charged to use the lavatory.

Never again! We had to go urgently to Florida. Spirit had the cheapest tickets for $350, but once you pay for carry-on and checked luggage it comes to more than $500 per person. Info on their website is very confusing and misleading when it comes to how much you have to pay for your bags. You CAN carry one average bag for no cost. No live person to answer your calls. I waited for more than 2 hrs on the phone. Self check-in took forever, was not logical and we needed the help of a kind agent. No TV in the waiting area, few seats, and constant threats that they will charge you $100 for carry on if you pay for it at the gate. But , nobody checked our carry-on sizes! The seats are cramped, dirty with food and spilled drinks, around the seat are crumbs and just garbage, the whole plane is so dirty and stinky -I never saw something like this. Even the windows were super dirty. No TV, no music, just loud, gum smacking passengers. Lots of crying babies, even on the late night flight. The crew was nice, but they were pushing their member card (yeah right!) and expensive junk food and drinks. When I asked for hot water for my own tea, they almost refused. To top it all-they completely broke and lost one of the wheels on my checked in bag. We arrived at midnight, didn't notice until morning, for 2 days got bounced between Spirit and the airport, but no answer (and the message in bad English says they are in the office from 8:30AM - 12:30 PM), when we finally got the person to help us, we were told that they only accept damage claims for first 4 hrs after landing! So, the price of our bag+new bag+check in price= 300$.

Seats are tight, but left on time both days. Checked baggage on line which is cheapest way to do it. Printed tickets ourselves at airport which was easy. Had no entertainment at all. Flew from Baltimore to FLL. Everything was pretty much as I expected. It was an okay experience with this airline.

This airline has some pretty slick "bait and switch" tactics. Additionally, their reservation customer service is horrible. Completely outsourced. If you want to file a complaint and decide to call their Ft. Lauderdale corporate office, Good luck! They don't want to hear from you!

First and last time to fly Spirit. My husband and I flew from Houston to Las Vegas in March and although the rates were cheaper, so was everything else. There was a fee for everything, from checking bags to getting a cup of water! Very unprofessional flight attendants (young, giggled the whole flight, very immature). Not a pleasant experience at all and definitely would not recommend Spirit Airlines!

I will never fly this airline again. Seats are cramped and very uncomfortable. You cant even get a cup of water unless you pay extra. There is a fee for everything. I didn't even try to go to the bathroom for fear they would charge me for it.

I flew Spirit today for the first time. As far as fees if you pay before online its cheaper and won't come close to prices on other carriers. For 2 round trip tickets and 2 checking bags both ways was $450 compared to $1200 on southwest and $1400 on AA. Staff at check in nice, the flight staff was ok. I'm over six ft tall and my knees hit the seat but it was fine. Overall not bad but great for the price.

After our flight on Spirit to Las Vegas from Denver, we decided to never fly Spirit again, even if the flights were cheaper. Our decision was based mostly on how uncomfortably crowded we felt on the flight. I am 6 feet with relatively long legs. My legs would not fit in the row. I had an aisle seat so I could place my knees in the aisle when possible. I took advantage of the $9 fare club and paid $59.95 to join. Beware of joining the Spirit $9 Fare Club. You must cancel your membership or you will be automatically renewed.

4/11/13 my son-law and I were due to fly on Ft #174 from FLL to NY La Guardia to depart at 4.02pm. Needless to say boarding started approximately at 4.15pm and the things got progressively worse from then on. On the plane at the gate and told we can not take off due to clouds and wind in NY. 3.5 hrs later still sitting on the plane at the gate sitting in very uncomfortable seats. Then announced that the co-pilot could not remain on the plane as he would be over his flying hours. We proceeded to get off the flight after 4 hrs of waiting and then they had no idea how to provide a voucher for us. All they did offer was a 6 oz bottle of water after 3 hrs. I will never attempt to fly or ever recommend this airline. An experience I will never forget, especially during this stressful time.

We flew into Ft Lauderdale in February 2013. Received phone call telling us Spirit was overbooked on return flight. Seven of us volunteered to come home early and spirit would issue vouchers to compensate for inconvenience. Don't fall for this incentive. The vouchers were supposed to be $500 a piece. They ended up with so many restrictions that they were hardly worth anything. Had to be used within 60 days, only covered base fare, only used on certain flights etc. Spirit takes advantage of customers and really does not care about its customers.

Round trip flight. When I left Houston, Texas, flight was delayed 1.5 hours. Return flight was delayed 6 hours. I left DFW airport in a cab at 12 am because there were no staff available to answer the most basic questions. I was lucky enough to get a room and stay the night. The next day, I flew out on Southwest Airlines. The bag fees are ridiculous. The plane was hot and smelt. The counter help at DFW was unprofessional. They were not helpful with even the most basic questions and they were understaffed.

We flew for the first time for a quick weekend trip from Denver to Las Vegas, attracted by the low base ticket prices. It was a mistake I will not make again. By the time all of the extra fees had been incorporated the tickets were just as expensive as flying on a different airline, and the experience as a whole was terrible. The plane was uncomfortable and dirty, and you have to pay for all refreshments (even water). My 5'2 frame barely fit in the seat, leaving no hope of comfort for my 6'3 partner. The return flight from Vegas was continually delayed, and when we were finally cleared for take-off they had to repeatedly page the missing- in-action flight crew to return from dinner before we could re-board the plane. The airline clearly has no regard for customer comfort or satisfaction - I will never fly on Spirit again, and unfortunately I'm sure they couldn't care less.

Spirit tricks you with a low initial fare price but charges fees on everything including carry on bags, check bags, choosing a seat, counter service at airport. They have a 40 lbs bag limit (10 pounds lower than other airlines) and you get charged, of course, for going over. The flight has no entertainment whatsoever and charges you for snacks and drinks (including water). After all the hidden fees they are no cheaper than other airlines and have less services. Our flight was late to leave Ft Lauderdale. Then they over booked it and it was delayed longer when they asked a stand-by passenger to get off the plane. Spirit was the worst overall flight experience I have had as a casual airline customer. Never again!

My son flew with his father to Dallas. He's a thin 14 year old. His chief complaint was that there was absolutely zero room once he sat down. His father was dumbfounded when he found out that he would be spending an extra 250 dollars to transport their belongings (for the fights to and from). The moral of the story is to first read the reviews, and read the fine print on the website. Spirit is very much upfront about the additional charges for carry on luggage and checked in luggage. I'm shocked they would prefer a one time customer to returning customers.

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