Spicejet Customer Reviews and Spicejet Passenger Trip Reports   No Ranking Awarded       Add your Spicejet Review   Spicejet Unclassified Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Spicejet   6.1 out of 10 37 reviews

PAGE 1

Airline Reviews

Airline Seat Reviews

Airport Reviews

	Spicejet Customer review :  2 May 2013 by Atharva Naik    (India)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	B737-900ER of SpiceJet which was one of their newest aircraft. My destination was Goa. Our boarding started 15 minutes prior to departure and there was a mess with the stamp on my boarding pass. So we had to go back to the security check area and get a stamp on - ground staff was polite and they had the bus waiting for us. We took off from Mumbai relatively on time and reached Goa in 45 minutes contrary time given by airline which was 1h 05m. I found the seat comfortable with enough legroom. We didn't buy food in-flight for a 45 min flight. The staff of SpiceJet was most polite I have seen.

	Spicejet Customer review :  25 March 2013 by S Menon    (India)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Round trip from Chennai to Hyderabad. Morning departure from Chennai. The boarding was complete 20 minutes before scheduled departure time and then we had to wait for close to 30 mins for a piece of cargo to arrive from another location. The captain was prompt enough to explain the reason for the delay hence there was no confusion. Clean aircraft with attentive cabin crew. Return flight at night was delayed 2 hours but was informed about the same in the afternoon through a text message which I think is a positive step. The flight to Chennai was operated by an all women crew which I think is a first as far as the low cost airlines in India are concerned. Overall good experience.

	Spicejet Customer review :  13 March 2013 by Manika Verma    (India)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Very bad customer service. Flight delayed 30 mins initially then 1 hour, 2 hours, 3 hours and it went on and on. The cancellation was not allowed by the customer service because apparently their systems were not update with the reality on the airport. Stranded at Chennai airport for 8 hours and tried to change it but was disregarded by the staff. Being economical does not mean that you start ignoring passengers who are asking you legible valid questions as and when you feel like.

	Spicejet Customer review :  18 February 2013 by Debaditya Haldar    (India)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BOM-CCU-BOM. The flights were on-time each way. Cabin crew were warm and friendly. Have travelled Spicejet earlier as well and was impressed to see the improvements they have made over the years. The only issue I had was on my BOM-CCU flight where the leg space was inadequate. However, the flight from CCU-BOM was excellent.

	Spicejet Customer review :  24 January 2013 by S Shetty    (India)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	21-01-2013, BOM-COK, Boeing 737. The check-in procedure was quite disorganised with the longest possible line for any airline I could see at Bombay. Their website says you cannot do web check-in if you need to check in baggage. For an early morning flight this rule makes you leave home at least half an hour before other airlines. Staff allotted me an aisle seat in the non-reclining row before exit without informing me, since I am relatively tall, the leg space was quite insufficient, the only reason to be thankful was the gentleman in front of me did not recline his seat. Overall, have had better experiences on other Indian budget airlines like Indigo. Staff are good but could do with some more training. Would I fly this airline again - perhaps but the price will need to be good to consider this alternative.

	Spicejet Customer review :  20 December 2012 by R Marsh    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Mumbai to Goa and back. Good airline which was on time. Food to buy on board. Free checked luggage allowance.

	Spicejet Customer review :  20 December 2012 by Nirmal Sasilatha    (UAE)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Colombo (CMB) to Chennai (MAA). Aircraft used was Bombardier Q400 with a flying time of around 1 hrs 40 mins. The aircraft was clean and new. Check-in and boarding was smooth and efficient. Very comfortable flight. Overall a good experience.

	Spicejet Customer review :  13 December 2012 by Rishad Patell    (India)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Goa to Hyderabad on a Bombardier. Nice aircraft. Flight was delayed but we were informed a few days prior. Overall good experience.

	Spicejet Customer review :  22 November 2012 by B Dsouza    (USA)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Less than 24 hours after I booked my ticket online I got a text message letting me know that the flight time had changed by 30 minutes. On the way to the airport I got another text message letting me know that my flight would be delayed by 30 minutes. I got to the airport and was told the delay would now be an hour. One hour later after the original departure time the plane didn't show up for another 30 minutes. The plane was small, but clean and looked new. Bottled water was handed to everybody. Overall the flight was pleasant but the delays make the trip exhausting for I spent more than 4 hours at the airport. Also while it was nice they sent a text message it would have been nice if they sent an email. I'm not an Indian resident but got a local phone and realized I wouldn't have known about the flight changes if I didn't have a local phone.

	Spicejet Customer review :  24 October 2012 by V Agarwal    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MAA-TRV. Chennai Airport looks like it needs replacing and the security queue snaked around the terminal building. The flight was late boarding, mainly because the domestic terminal only had two gates in use. Aircraft was a modern Bombardier Q400 which was two thirds empty. The wrong aircraft safety card was in my seat pocket, I showed this to one of the crew and she replaced it. Cabin Crew were attentive and efficient in their tasks. Flight arrived 30 minutes late into Trivandrum and the bags took about 15 minutes to come out.

SPICEJET customer review :  1 October 2012 by Rishad Patell (India)

Flew Bombay to Kochi on Spicejet. Early morning departure and a full plane. My partner and I got seats in the last row - uncomfortable and cramped for the 2 hour flight but a full flight so no chance of changing seats. Poor service on board with terrible crew. Got to Kochi only to be told the return flight was cancelled on our date of return. Called their Customer service and were rebooked very efficiently on another flight- and even to a new destination as we had missed a connection. Flight back much better. Service great. Was like flying 2 different airlines.

SPICEJET customer review :  12 September 2012 by J Padma (India)

We were flying to Trivandrum from Chennai. The journey takes about one hour fifteen minutes. The flight was announced and we boarded at 6.30 pm and were supposed to take off at 7 pm. No announcement till 7.15 pm. When passengers approached the cabin crew they did not know what was happening. The flight crew was arguing with the ground staff. There was nothing to eat or drink. The pilot announced that there will be some refreshments but nothing came. Finally after an hour and half the flight took off. We reached Trivandrum around 9.30 pm. The experience was awful. If there was an issue, the airlines should have delayed the flight instead of boarding passengers and make them wait on the Tarmac without any option of cancelling the journey or even getting refreshments. We never did the mistake of taking a Spicejet flight again.

SPICEJET customer review :  28 June 2012 by S Srivastava (USA)

This is a low fare airlines that appeals to many budget minded travelers. However, the airlines baggage policy is completely out of line with the international standards. For example, most international carriers offers checked-in luggage up to 23 Kg, while SpiceJet is only 20 Kg. The carry-in is limited to 7 Kg only. When you check in your luggage after arriving from overseas journey, SpiceJet charges 200 Rupees per Kg, an extraordinarily high rate. Checking-in Staff are eager to charge and seldom give a consideration to a traveler's appeal. One feels trapped as there is no option. My advice to SpiceJet, increase the weight limit to 23 Kg and institute a flat fee in Indian Rupees equivalent to $25 dollars for an extra piece of checked-in luggage, not the 200 Rupees per Kg rate. My advice to international travelers, do not expect any concession from ground staff; most of them are trigger-happy to charge fees for extra weight.

SPICEJET customer review :  17 February 2012 by V Bagaria (India)

On time departure from BLR and 30 mins early into Kolkata. Relatively old aircraft but well maintained. Quality of food served was good.

SPICEJET customer review :  11 September 2011 by Mohit R Singal (India)

DEL-KTM-DEL on a relatively old B737-800. Nothing much is expected from a LCC but the worst part was the leg room and space. As we were travelling with our 6 month old child, we barely moved for the entire 1.5 hrs flight due to limited space. Barring this, everything else went fine. FA were courteous and helpful.

SPICEJET customer review :  4 August 2011 by Lakshya Sharma (India)

BLR-DEL. Smooth check in, friendly ground crew. We were flying their 737-900 aircraft. Poor seat pitch. I'm 5'11 and my knees kept knocking the seat in front. Agreed, Economy airlines offer bad legroom, but this was hopeless. Luckily I was the only person in my row and could get some extra room by reclining the middle seat. Food is not free, as with most budget carriers, rates are good.

SPICEJET customer review :  23 July 2011 by Siddhant Verma (India)

SpiceJet from Hyderabad-Delhi. My sister had booked a ticket for me using an international credit card but when she realised the ticket should be booked using Indian credit card if the ticket owner is not travelling, she managed to get an Indian credit card from her friend and called customer care of SpiceJet and made the payment using the Indian credit card. When I reached check-in I was told I can't board the flight because payment had been made using a credit card of someone else. They didn't listen to me, we had checked 4-5 times with the airline when making the payment that this would be okay. I was harassed by the staff and they asked me to pay the money in cash. Finally they took cash and asked me to sign a declaration and only then could I board the flight. When I reached home and called their customer care they just said, sorry it's our system's fault.

SPICEJET customer review :  28 February 2011 by Rishad Patell (India)

Pune to Delhi return. The outbound was delayed and so my 11am departure became a 3pm departure. They kept messaging us the delayed time but does not help when you have appointments you are missing. The ground staff in Pune had no empathy and we got not even a hint of an apology for the delay. Cabin crew nicer - friendly attitude and good service. Return delayed as well by one hour. Check in staff in Delhi no better. The only reason I would not recommend this airline is that every flight on both days seemed to be running late.

SPICEJET customer review :  22 February 2011 by Torsten Roehner (Germany)

Jaipur to Kochi via Mumbai. Clean aircraft, friendly crew, a bottle of water free, small offering of food an drinks to a fair price. I was surprised of the product quality. The new domestic terminal in Mumbai is clean and has quiet corners to relax.

SPICEJET customer review :  11 February 2011 by H Suda (India)

BLR-DEL-BLR because their price was very attractive. The meal price is reasonable, and meal was good. Seats okay, service fine. The return flight was delayed for an hour, however the crew was apologetic.

SPICEJET customer review :  11 February 2011 by G McArdle (India)

Delhi-Kolkata return on 737-800. The check-in at Delhi was fast and staff polite and helpful. The departure was on time and plane was spotless. Seats were allocated, there were no charges for checked luggage and a bottle of water was given to each passenger. In row 11, the seat pitch was fairly tight, but only a problem when the person in front reclined her seat. Check- in at Kolkata was OK, but travellers should be aware that you go to have all your luggage scanned before going to the check-in desks.

SPICEJET customer review :  25 July 2010 by Anish Patil   (Netherlands)

Cochin to Mumbai. I As it is a low-fare airline, you have to buy food or drinks onboard, but prices seem reasonable. The plane seemed clean. It was an uneventful flight, quite different from the glamor flying with Kingfisher. But for the money we spent it was a worth the value.

SPICEJET customer review :  3 June 2010 by G Warren   (Australia)

Delhi to Chennai. 3 hour delay due to dodgy plane. New plane had 18 fewer seats, but we still try and fit everyone on. 3 adults and 2 kids per row. Don't start the air conditioner for an hour as you sit on the tarmac in 45 degree heat. Almost mutiny, everyone standing up and waving their arms around. No food and the least leg room I've ever seen on a flight.

SPICEJET customer review :  15 March 2010 by Rishad Patell   (India)

Pune to Delhi return flight. Convenient timings with a 9am arrival in Delhi. Smooth check in and service on flight satisfactory. Return again convenient with a late evening flight arriving at 2300. Full flights both ways so aircraft crowded and the leg room in the seats are so limited that you feel crammed in for the flight. Fare similar to others but as its non stop it pips Indigo airlines on this route.

SPICEJET customer review :  2 February 2010 by J Patel   (USA)

We booked our tickets on Spicejet with a travel agent in Surat on August 2009 for travel January 2010 for Goa to Mumbai flight in the afternoon, so some of us can catch a flight back to US from Mumbai that night. As we were standing in line at Goa airport for more than an hour, they took down the Mumbai sign at the check in counter. On inquiry, the check in person told us the flight was cancelled and the fare will be refunded to the travel agent- no other assistance or help. We had to scramble to GoAir counter to get to Mumbai before we are no show at the international flight. GoAir charged us INR 45951 for 7 tickets to Mumbai. Spicejet is irresponsible in its policies and attitude. They left 200+ international passengers in limbo at a place without accomodation or any other help. In light of our experience, I would advise anyone with any plans for further travel to stay away from booking their tickets on Spicejet unless they want to jeopardize their plans and wallet!

SPICEJET customer review :  28 December 2009 by T Schroeder

Customer Rating : 4/5

Keenly priced tickets. They take a practical view of baggage allowances, which is very helpful. Overhead lockers are somewhat low and can be awkward for odd-shaped carry-on bags. FAs are very courteous. Seat pitch is unsatisfactory but for short flights this may not pose a problem.

SPICEJET customer review :  23 November 2009 by Kurt Müller

Customer Rating : 2/5

CJB - DEL (via HYD). Departure punctual, arrival late due to endless approach into Delhi. Whilst you get what you pay for in terms of service on this type of airline, I was surprised at the rudeness of the CC. When on the ground in HYD, one of them addressed me as if I was an inmate in a prison camp for wishing to use the toilet. However, in the air with turbulence warning and seat belt signs on, pax were walking up and down to the toilet freely.

SPICEJET customer review :  18 May 2009 : by G Abrol

Customer Rating : 4/5

Mumbai-Delhi check-in did not take very long. Seats were pre-assigned as the flight was full, 20 mins delay departing. B737-800 cabin clean. Seat pitch very tight. Food for purchase was a good selection of snacks and beverage ie. sandwiches cookies muffins, tea, coffeeetc. Cabin crew disappeared after food sale and only returned to collect the trash. Overall a good experience except for the very tight seat, the price was extremely competitive.

SPICEJET customer review :  7 November 2008 : by A Sanghvi

Customer Rating : 2/5

BOM-DEL and IXB-KOL. Both flights were heavily delayed. Was the worst Indian airline in terms of punctuality and service. Also, they seem to get the furthest possible bays which means taking almost an hour from the plane to the airport after landing. I would not fly with them again.

SPICEJET customer review :  30 July 2008 : by David Leston

Customer Rating : 4/5

Delhi to Srinagar via Jammu. The time of my web-booked flight had changed, but I had not been notified of this and therefore arrived at the airport far too early. Luckily there was an earlier flight and the person at the ticket counter changed my booking to this flight at no extra cost. Seats were allocated at check in, but there was no scramble anyway, as there were only 100 passengers. The 737-800 was clean and the crew were quite friendly. Overall a positive experience - but Spicejet have already started cutting routes and frequencies, so things are looking tough for the Indian locos.

SpiceJet- by A Mudgal

24 May 2008  Customer Trip Rating :

Pune to Chennai return. Flown for the first time with them and found them okay. Planes were new and clean. Both flights were on time. FAs well groomed and do a good job. Food served was not free and was more of a snack. For the fare they charge you, its a very good airline to fly with in India.

SpiceJet- by Kurt Mueller

31 March 2008  Customer Trip Rating :

DEL-CJB (via HYD). We chose this flight for its convenient timing. SpiceJet's ticket office at Delhi Airport is very hard to find (as an exception to the rule, it's located outside the temporary ticketing hall). Check-in friendly and efficient. Boarding via a bus with a ridiculously high step. Flight left on time, meaning we actually lifted off the runway at the scheduled time of 1710 (a miracle, given today's crowded Indian airports). Onboard catering limited and expensive. On the second leg (HYD-CJB), there were two incidents of altercations between cabin crew and pax, mainly over the issue of the complimentary water bottles not being provided (ostensibly because of turbulence preventing service, although the seatbelt signs were NOT on), yet the FAs were happy to serve anyone who wanted to purchase any food or beverages. These two unpleasant situations were not handled well by what came across as a particularly arrogant FA. Landed in CJB on time.

SpiceJet- by S Srinivasan

23 December 2007  Customer Trip Rating :

PNQ-HYD. I booked with a foreign credit card, which caused a bit of a delay at check-in. All boarding at Pune is done via remote stands, though it was done quite efficiently, and we actually pushed back 5 minutes early. The plane was a B737-800, and it was clean and well-maintained. The FAs were efficient and friendly. There's no IFE at all, but since the flight time was only 1 hour, it wasn't a big deal. Main complaint was the seat pitch, which seemed a bit tight, though it was manageable for a 1 hour flight. Being an LCC, you had to pay for everything on board except for water, but the prices are reasonable - 20 rupees (about 50 cents) for juice, and 60 rupees (about $1.50) for a sandwich. You also have to pay to pre-reserve a seat online, but again, the cost is negligible at 50 rupees (about $1.25). If you are booking online, also beware that you will be offered trip insurance after you select your flights, and the default is set to yes, so pay attention before finalizing your purchase. The flight arrived at HYD about 5 minutes early, and although my bag was the last on the carousel, it only took about 10 minutes to appear. Overall, a good value for the price I paid, at about $52 for an advance purchase one-way ticket.

SpiceJet- by Brijesh Singha

5 October 2007  Customer Trip Rating :

AMD-HYD return, quite happy with the product. New B737-800. Were offered soft drinks & peanuts on a 1 hr 15 min. flight. FAs attentive and efficient. On-time performance both ways. Can't really fault the offering. I'd rate it as above average LCC experience.

SpiceJet- by Teemu Hentunen

17 May 2007  Customer Trip Rating :

DEL-BOM-DEL. A good and cheap budget carrier. New, spotless aircraft, friendly service and flights were in time. I have no complaints at all except the horrible Delhi airport, but that is not the fault of Spicejet. Everything about Spicejet reminded me of Easyjet if compared to an European low-cost airline.