SPICEJET  Passenger Reviews and Customer Trip Reports

SPICEJET customer review :  15 March 2010 by Rishad Patell   (India)

Pune to Delhi return flight. Convenient timings with a 9am arrival in Delhi. Smooth check in and service on flight satisfactory. Return again convenient with a late evening flight arriving at 2300. Full flights both ways so aircraft crowded and the leg room in the seats are so limited that you feel crammed in for the flight. Fare similar to others but as its non stop it pips Indigo airlines on this route.

SPICEJET customer review :  2 February 2010 by J Patel   (USA)

We booked our tickets on Spicejet with a travel agent in Surat on August 2009 for travel January 2010 for Goa to Mumbai flight in the afternoon, so some of us can catch a flight back to US from Mumbai that night. As we were standing in line at Goa airport for more than an hour, they took down the Mumbai sign at the check in counter. On inquiry, the check in person told us the flight was cancelled and the fare will be refunded to the travel agent- no other assistance or help. We had to scramble to GoAir counter to get to Mumbai before we are no show at the international flight. GoAir charged us INR 45951 for 7 tickets to Mumbai. Spicejet is irresponsible in its policies and attitude. They left 200+ international passengers in limbo at a place without accomodation or any other help. In light of our experience, I would advise anyone with any plans for further travel to stay away from booking their tickets on Spicejet unless they want to jeopardize their plans and wallet!

SPICEJET customer review :  28 December 2009 by T Schroeder

Customer Rating : 4/5

Keenly priced tickets. They take a practical view of baggage allowances, which is very helpful. Overhead lockers are somewhat low and can be awkward for odd-shaped carry-on bags. FAs are very courteous. Seat pitch is unsatisfactory but for short flights this may not pose a problem.

SPICEJET customer review :  23 November 2009 by Kurt Müller

Customer Rating : 2/5

CJB - DEL (via HYD). Departure punctual, arrival late due to endless approach into Delhi. Whilst you get what you pay for in terms of service on this type of airline, I was surprised at the rudeness of the CC. When on the ground in HYD, one of them addressed me as if I was an inmate in a prison camp for wishing to use the toilet. However, in the air with turbulence warning and seat belt signs on, pax were walking up and down to the toilet freely.

SPICEJET customer review :  18 May 2009 : by G Abrol

Customer Rating : 4/5

Mumbai-Delhi check-in did not take very long. Seats were pre-assigned as the flight was full, 20 mins delay departing. B737-800 cabin clean. Seat pitch very tight. Food for purchase was a good selection of snacks and beverage ie. sandwiches cookies muffins, tea, coffeeetc. Cabin crew disappeared after food sale and only returned to collect the trash. Overall a good experience except for the very tight seat, the price was extremely competitive.

SPICEJET customer review :  7 November 2008 : by A Sanghvi

Customer Rating : 2/5

BOM-DEL and IXB-KOL. Both flights were heavily delayed. Was the worst Indian airline in terms of punctuality and service. Also, they seem to get the furthest possible bays which means taking almost an hour from the plane to the airport after landing. I would not fly with them again.

SPICEJET customer review :  30 July 2008 : by David Leston

Customer Rating : 4/5

Delhi to Srinagar via Jammu. The time of my web-booked flight had changed, but I had not been notified of this and therefore arrived at the airport far too early. Luckily there was an earlier flight and the person at the ticket counter changed my booking to this flight at no extra cost. Seats were allocated at check in, but there was no scramble anyway, as there were only 100 passengers. The 737-800 was clean and the crew were quite friendly. Overall a positive experience - but Spicejet have already started cutting routes and frequencies, so things are looking tough for the Indian locos.

SpiceJet- by A Mudgal

24 May 2008  Customer Trip Rating :

Pune to Chennai return. Flown for the first time with them and found them okay. Planes were new and clean. Both flights were on time. FAs well groomed and do a good job. Food served was not free and was more of a snack. For the fare they charge you, its a very good airline to fly with in India.

SpiceJet- by Kurt Mueller

31 March 2008  Customer Trip Rating :

DEL-CJB (via HYD). We chose this flight for its convenient timing. SpiceJet's ticket office at Delhi Airport is very hard to find (as an exception to the rule, it's located outside the temporary ticketing hall). Check-in friendly and efficient. Boarding via a bus with a ridiculously high step. Flight left on time, meaning we actually lifted off the runway at the scheduled time of 1710 (a miracle, given today's crowded Indian airports). Onboard catering limited and expensive. On the second leg (HYD-CJB), there were two incidents of altercations between cabin crew and pax, mainly over the issue of the complimentary water bottles not being provided (ostensibly because of turbulence preventing service, although the seatbelt signs were NOT on), yet the FAs were happy to serve anyone who wanted to purchase any food or beverages. These two unpleasant situations were not handled well by what came across as a particularly arrogant FA. Landed in CJB on time.

SpiceJet- by S Srinivasan

23 December 2007  Customer Trip Rating :

PNQ-HYD. I booked with a foreign credit card, which caused a bit of a delay at check-in. All boarding at Pune is done via remote stands, though it was done quite efficiently, and we actually pushed back 5 minutes early. The plane was a B737-800, and it was clean and well-maintained. The FAs were efficient and friendly. There's no IFE at all, but since the flight time was only 1 hour, it wasn't a big deal. Main complaint was the seat pitch, which seemed a bit tight, though it was manageable for a 1 hour flight. Being an LCC, you had to pay for everything on board except for water, but the prices are reasonable - 20 rupees (about 50 cents) for juice, and 60 rupees (about $1.50) for a sandwich. You also have to pay to pre-reserve a seat online, but again, the cost is negligible at 50 rupees (about $1.25). If you are booking online, also beware that you will be offered trip insurance after you select your flights, and the default is set to yes, so pay attention before finalizing your purchase. The flight arrived at HYD about 5 minutes early, and although my bag was the last on the carousel, it only took about 10 minutes to appear. Overall, a good value for the price I paid, at about $52 for an advance purchase one-way ticket.

SpiceJet- by Brijesh Singha

5 October 2007  Customer Trip Rating :

AMD-HYD return, quite happy with the product. New B737-800. Were offered soft drinks & peanuts on a 1 hr 15 min. flight. FAs attentive and efficient. On-time performance both ways. Can't really fault the offering. I'd rate it as above average LCC experience.

SpiceJet- by Teemu Hentunen

17 May 2007  Customer Trip Rating :

DEL-BOM-DEL. A good and cheap budget carrier. New, spotless aircraft, friendly service and flights were in time. I have no complaints at all except the horrible Delhi airport, but that is not the fault of Spicejet. Everything about Spicejet reminded me of Easyjet if compared to an European low-cost airline.

SpiceJet- by Devesh Tewary

19 February 2007   Customer Trip Rating : n/a

Delhi to Mumbai one way. As a LCC the flight was really good. Unlike Air Deccan, they provided us water and refreshments. Seat pitch was not generous. But I still found them equally good in comparison with other full airlines.

SpiceJet- by Brett Watson

13 February 2007

Bombay to Goa return. Short flight. Both delayed over 1.5 hours. Cabin crew polite and competent. Seat pitch very narrow BOM to GOI so uncomfortable. Fine on return. Good value for money for a low cost carrier and easy to fly with domestically. Similar to other Indian LCC's : drink of water and cookie supplied during flight. Recommended for shorter trips - at least they do not charge Indian and non-Indian air fare prices as the full service carriers do.

SpiceJet- by Rishad Patell

12 October 2006

Bangalore to Pune return. The airline is a standard low cost carrier in India today but with some advantages. The check in facilities and staff in Pune are ok but they make you walk to the aircraft in pouring rain. This as opposed to Indigo airlines that provides you with an umbrella for this short walk. The Bangalore staff are not however very polite and we had a member of their ground staff snarling at passangers to get into 2 lines for boarding in sequence. Great to see that we can form queues in India, but their has to be a nicer way to get passangers to stand in line. Some advantages of the airline are the weight allowance for example- which is still 20 kilos plus 10 kilos (hand luggage) as opposed to many domestic carriers now but just 15 kilos. Also they serve water and cookies(?) for free but do not offer any food on flight for you to buy which does tend to leave you hungry. Overall a good flight and value for money.

SpiceJet- by Jawahar Trivedi

6 February 2006

BOM-GOI and BOM-DEL sector. Cabin crew helpful and FA's polite. Snacks and bottled water provided onboard. Seating was a bit cramped. Some schedules are inconvenient. You are requested not to carry the inflight magazine with you as an economy measure. Good value for money if you can manage to fly without all the attached facilities and amenities of a regular airlines.