EASYJET  SPEEDY BOARDING PASSENGER REVIEWS

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 19 January 2010   by Shirley Wild

Customer Rating : 1/5

we will really think twice before we use Easy Jet again

We have used Easy Jet for short haul flights and usually add SB to stand a chance of getting a reasonable seat together. Last year from Gatwick to Austria we were bused out to the plane and told to stay up the front. On arrival at the plane the back doors were opened leaving all SB stuck at the front. Coming back from Austria all SB were taken out separately - as it should be. In the past we have been pushed, shoved and 'overtaken' many times and find we end up running ourselves (both young pensioners !) to get there first - totally degrading. Pricing for all 'extras' are increasing and we will really think twice before we use Easy Jet again.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 17 January 2010   by Paul Van Alsten

Customer Rating : 1/5

total rip-off when busses are used

GVA-ORY. Speedy Boarders are indeed the first to get on the bus; the gate agent even told me to stay at the front as getting off the bus would be via the front door only. Unfortunately a huge screen on the bus informed all passengers that everybody would leave via the front door, so that everyone congregated there! A total rip-off when busses are used!

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 14 January 2010   by S Prentice

Customer Rating : 2/5

should be a separate seating area for speedy boarding passengers

There should be a separate seating area for speedy boarding passengers at the boarding gate. It has always been a fight to get to the front as it is usually a rugby scrum as passengers who haven't paid for this service crowd the person checking the boarding passes, and totally ignore any announcements that speedy boarders go first.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 13 January 2010   by I Sexton

Customer Rating : 5/5

only issue is that more people are doing this now

I use Easyjet twice a month from Toulouse to Gatwick/Bristol, but always fly back from Gatwick. I have an Easyjet+ card because it's cheaper for regular travellers. Never had a problem. Only issue is that more people are doing this now, so there can be 10-15 people in front of you.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 9 January 2010   by N Finan

Customer Rating : 2/5

get the seat you want for no extra cost

You are called before everyone else but its still a free for all stampede regardless of paying the extra of speedy boarding. In my opinion as a frequent traveller with Easyjet, just get a place close to the front of the normal queue and board like that. You still get the seat you want for no extra cost.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 28 December 2009  by Tim Powell

Customer Rating : 4/5

this is a worthwhile option

I have an EasyJet Plus card, which for the cost of around 100GBP for a year, divided by the 10 to 15 round trips I do with this airline annually is good value for money. During the holiday seasons there can be huge queues for check in at any airport which you will avoid while checking in a bag and normally, you will be among the first 10 to 20 people to board the aircraft and able to pick your seats. As has been noted previously, this can be a hit and miss when buses are provided to the aircraft and Bristol airport would go down on my blacklist of airports where Easyjet dont always do a good job. However, with the priority check in my experience has been that for frequent travelers, this is a worthwhile option that will save you a considerable amount of stress versus the cost of the card.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 24 December 2009  by M Preston

Customer Rating : 2/5

should be better controlled or they should drop it

I arrived at Liverpool Airport at 0530 for a 0710 flight, and had paid for Speedyboarding plus. There was only one counter open and a long queue, by contrast the baggage drop counters were not busy but the staff were refusing to handle Speedyboarding passengers. I cannot blame the staff for following instructions but easyJet management need to review this and introduce a policy which better serves customers. The SB pax were first onto the bus and should have been first off, but there was a huge scramble to get off, very unfair on older and frail people, and this is another procedure that needs to be looked at. If easyJet offer this service, it should be better controlled, otherwise they should drop it.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 7 December 2009  by Michael Robinson

Customer Rating : 4/5

Worked well both ends

Used Speedy Boarding Luton to Sharm El Sheikh and back. Worked well both ends. At Sharm a separate bus was used to speed the speedy boarders to the aircraft. We arrived a good 5 minutes before the rest. Only about 8 speedy boarders and the same number of special needs on the bus.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 9 November 2009  by J Murien

Customer Rating : 1/5

This is a complete rip-off!

This is a complete rip-off! Never again will I pay for this service which was never provided for us. We paid an extra £53 to be able to be the first on the plane as we were travelling with a child, and did not want to risk not sitting together. We expected priority in the bus to the plane and also the first to go in. From Gatwick Airport we were called first in the bus, but straight after everybody else was called in, and we were literally squeezed to one side - not having the chance to be able to get off the bus first and go in the plane before anybody else did. You'd think that you would have priority when you paid this extra, but the fact is, they are stealing your money and not providing this service.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 30 October 2009  by Diane Lazenby

Customer Rating : 1/5

I wish I had seen this site before I booked this (dis)service

Like several previous victims, the Bristol bus driver pushed all the SB's to the back door then opened the front door on arrival at the 'plane. Complaints were met with a resigned "sorry" from the driver. I wish I had seen this site before I booked this (dis)service. I can see from previous correspondents it will be a useless and frustrating waste of my time to get a refund. At the Rome end a separate bus was provided for SB's - this worked well. I shan't book SB again - in fact I'd like not to use Easyjet (or Ryanair) but if Bristol is your nearest airport one has little choice.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 15 October 2009  by A Waterhouse

Customer Rating : 1/5

a rip-off

Paid for speedy boarding at Bristol and was loaded onto a bus along with everyone else. Rip- off.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 11 October 2009  by Alan Mackenzie

Customer Rating : 5/5

service is worth the money

CPH/STN/CPH. I bought SpeedyBoarder out, and SpeedyBoarder Plus back. This addition of SB & SB+ was made separately, as an afterthought. I think as a result when I checked in at CPH, the boarding card was marked 'B'; the-last-to-board group. I only noticed this error at the gate. However, on explaining the error I was upgraded to SB. So it is wise to check your boarding card at check-in. On the return journey a dedicated check-in desk at Stansted for SB+ was so speedy; only one passenger ahead of me, and I checked in slighty before the 2 hour rule. First on the plane, this service is worth the money.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 11 October 2009  by Andrej Wisniewski

Customer Rating : 5/5

pay for it if you are departing from Madrid

MAD-RAK. I would definitely pay for it if you are departing from Madrid. At the gate they announced boarding and help up signs for two queues - one for SB and one for the rest. SB went first and we were the first ones on the plane.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 21 September 2009  by M Williams

Customer Rating : 1/5

the £20 was wasted money and would not pay again

I purchased speedy boarding for the first time for a trip from Sofia to Gatwick to ensure my wife and I sat together, no announcement was made so we had to queue with everyone else at it happened we did manage to get a seat together but I feel the £20 was wasted money and would not pay again. On that note it is almost impossible to contact EasyJet for an explanation and having used them many times I would now try my best to find an alternate airline.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 17 September 2009  by David Griffiths

Customer Rating : 4/5

worth the money,  provided buses aren't used

Straight up to the dedicated check-in desk at EDI, checked in, bags dropped and on our way to security less than four minutes after walking into the terminal. Boarding priority enforced and got the seats we wanted. We've used Speedy Boarding with success at GLA and SXF where there is even a separate seating area for speedy boarders. It's worth the money provided buses aren't used. We didn't come back directly from MUC on this trip but I know buses are used there so we might not have had such a good experience if we had done so.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 14 September 2009  by Denise Tester

Customer Rating : 2/5

ill managed and daylight robbery

Luton to Barcelona and back with Speedy boarding. Going out, speedy boarding worked perfectly. My husband has great difficulty walking, hence the speedy boarding option. Myself and two other passengers got the seats we wanted fine! Coming back it was bedlam. We made sure we got to the departure lounge in plenty of time and easily got in the SB queue with about six others. Then they changed the gate number, All hell broke loose, people at the front of the queue rushed past us to overtake the people who had been at the back nearly knocking us over. We got to the new gate, no seperate queues, had to ask about the speedy boarding, was told we would be called first. They did call us first, to get on a bus! Telling us to stay on the right side of the bus. This was impossible as more and more people were herded onto the bus pushing us further down and over to the left side. When the bus stopped at the plane the doors opened and everyone rushed for the stairs, leaving me and my husband behind. I did manage to push past people and get two seats together, but this sort of behaviour is totally alien to me. The most annoying thing was, they had three bus loads to get the passengers on. The first two were full and the last carried one person. Why couldn't they have bussed out the speedy boarders first? I believe the service to be totally ill managed and daylight robbery. Its a shame because I the think more people would use it if it was fair and managed properly, I definitely wont as it stands at the moment.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 1 September 2009  by J Bridge

Customer Rating : 5/5

Well worth the money

Well worth the money. Arrived at London Gatwick at 04:10 and used the speedy boarding plus desk, bypassing a huge line of people. Got onto the aircraft fast and managed to get Row 3. I would pay for this again.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 11 August 2009  by V Morris

Customer Rating : 1/5

This practice is totally fraudulent and unacceptable!

Couldn't agree more with other travelers. Speedy Boarding was total 'rip off.' We purchased it for our family of 4 from Venice Marco Polo to East Midlands at a cost of £24. Despite giving Check in girl the paperwork, she didn't take any notice of it and so gave us tickets like others. After passing through to departure lounge we queued with everyone else until it was announced that boarding would be according to groups called. When 'Speedy Boarding' was announced we made our way to the front but were turned back by the ground stewardess who was most rude and not at all interested even when I asked her to explain what we had paid for. The attitude of the staff was disgraceful. We were loaded onto buses but these were randomly filled and the last bus to be filled went out first so even those with 'Speedy Boarding Plus' were not first to the plane to choose their seats. Luckily the passengers were tolerant and accepted the situation. This practice is totally fraudulent and unacceptable!

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 10 August 2009  by S Neary

Customer Rating : 1/5

a total rip off!

Total rip off. Paid for Speedy Boarding for my family of 4 flying from Paris to Luton, but no speedy boarding lane was available on boarding the aircraft and we were therefore unable to sit together. Have since contacted Easyjet to ask for a refund of the speedy boarding fee; they have refused, saying it is not their policy to refund money. They referred me to their terms and conditions but nowhere in there does it say that they are entitled to charge me for a service they do not subsequently provide. I queried this and am now being ignored by their customer service dept. Have neither the time nor inclination to take them to court, so I guess they've won.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 31 July 2009  by S Kelly

Customer Rating : 1/5

This paying for speedy boarding is ridiculous!

Awful! I purchased speedy boarding for a flight form Amsterdam Schipol to Geneva. I was told at check-in that there would be separate lines at the gate for the different boarding categories. I went to the gate immediately after it was posted and there were not any separations! It was a mix of everyone. I squeezed passed people (hey, I paid to get on early!) and got on the plane and got the exit row seat I wanted but only because I pushed through. This paying for speedy boarding is ridiculous! I wonder if they can be sued for false advertising?

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 18 June 2009  by L Read

Customer Rating : 1/5

a complete rip-off and waste of money at Bristol

Total agreement with E Jones comments (13 June). We paid for 4 people on speedy boarding service, and were squeezed into corner of a bus and near the end to get onto the plane! This is Easyjet total rip-off and a waste of your hard earned money at Bristol .

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 18 June 2009  by Ian Lawson

Customer Rating : 1/5

removing a couple of rows of seats and giving everyone decent leg room

It seems to me that most of the problems described come from people desperately wanting the extra legroom seats. Surely this could all be solved by Easyjet charging everyone an extra £5 and then removing a couple of rows of seats and giving everyone decent leg room. (Or is that too obvious?)

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 17 June 2009  by C Welsh

Customer Rating : 5/5

never, never pay for this at Bristol Airport

Used Speedy Boarding STN-BFS-STN and worked great both ways. Only problem when we landed at STN, the front door was opened then promptly closed, no explanation given although it was obvious to those of us at the front there was a problem with the stairway. Everyone then had to use the rear exit to leave the aircraft.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 13 June 2009  by E Jones

Customer Rating : 1/5

never, never pay for this at Bristol Airport

Travelled with easyjet three times from Bristol in past 6 months. Each time paid for Speedy Boarding - each time bussed out to aircraft. Staff at boarding gate are (to put it politely) dumb and disinterested. End result on each of these departures where there approx 6 other speedy boarders was that we were about middle of the plane to board. Easyjet think they can get away with this fraudulent failure to provide any paid-for service by placing a small rider comment on the page where you book (you might not always be first onto plane etc. It's a scam and what's worse is that easyJet know it - and make no effort (or their lazy handling staff at bristol) to change it.

EASYJET SPEEDY BOARDING CUSTOMER REVIEW  - 9 June 2009: by Mark Farrelly

Customer Rating : 1/5

my advice is don't pay for this service

Liverpool to Barcelona was well organised and boarding went as I would expect. Barcelona to Liverpool a complete joke and we were bussed out to the aircraft. I emailed to complain and got what was a standard reply to my complaint - as none of my questions were answered. My advice is don't pay for this service congregate round the departure gate, refuse to move and you will get on first, as it seems to work as well.

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