EASYJET SPEEDY BOARDING REVIEW - 18 November 2008 : by J Booty
| Customer Rating : 3/5 |
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it seems that it doesn't work well for the majority
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LGW-Tenerife return. Speedy Boarding is only as good as the staff operating it on the day. Some
are sensible enough to know that when you've paid for a service, you expect to get it. We had no
problems with SB on our flights, but I would not use Easyjet again simply because of the non
allocation of seats. I want to be sure of a good seat because both my husband and myself are quite
tall and with Easyjet it's all guesswork. Rated as fair on this occasion because although it worked
for us, it seems that it doesn't work well for the majority.
EASYJET SPEEDY BOARDING REVIEW - 5 November 2008 : by S Simpkins
| Customer Rating : 1/5 |
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why don't easyJet accept that this scam is a failure
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East Midlands - Venice return. Is anyone surprised that boarding resembled a rugby scrum? At Venice they used a bus, so those who
paid for Speedy Boarding got through the gate first, but not first onto the aircraft, a total waste
or their money. Why don't easyJet accept that this scam is a failure, and go back to boarding by
groups A-D according to check-in time?
EASYJET SPEEDY BOARDING REVIEW - 3 November 2008 : by A Allen
| Customer Rating : 5/5 |
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able to obtain seats on Row 1 for 3 flights
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Belfast-Bristol-Berlin return. My wife, son and I were able to obtain seats on Row 1 DEF for the
three flights. If a bus had been required to take us to the aircraft it would have been a different
matter.
EASYJET SPEEDY BOARDING REVIEW - 30 October 2008 : by A Sudworth
| Customer Rating : 1/5 |
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fraudulent use of paying customer's money
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Speedy boarding not provided on our flight, all the families without SB called first and we were
told to stand and wait. Therefore we requested our money back; I was refused and told 'you'll
understand when you're a Mum'! When I asked for her name I was told 'I'm not giving it to you,
write and complain if you like, I don't care.' Great attitude. As per someone else's comment here,
gone for Small Claims, it's the only way. Fraudulent use of paying customer's money to take money
for an advertised service, refuse to provide the service, be rude and offensive to the customer,
then refuse to refund the money. Don't let them keep on doing this, demand your money back if they
fail to provide the service for which you have paid. On this basis we are refusing to use easyJet
again and have told everyone we know. I do not expect to be spoken to like that by a staff member
and I do not expect to pay for a service and not receive it, or a refund. My precious holiday time
is too valuable to be treated like this. Appallingly bad customer service.
EASYJET SPEEDY BOARDING REVIEW - 27 October 2008 : by S Messern
| Customer Rating : 1/5 |
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passengers seem to behave like a bunch of school kids
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Paid for the so called speedy boarding but still had to battle for a decent seat with loads of leg
room. The passengers seemed to behave like a bunch of school kids on a day trip clammering for the
back seat on the school coach. Easyjet should include allocated seating for the speedy boarding fee,
Surely it wouldn't take much extra effort of cost to do so ? Then we would feel like we had received
something for our money and maybe train their check in staff abroad how to control the system as the
experience my partner and I had to endure in Crete was unacceptable. By the time you've added all
the extra charges like speedy boarding and luggage fees then it would have actually worked out
cheaper to fly with one of the competitors.
EASYJET SPEEDY BOARDING REVIEW
- PAPHOS AIRPORT : 27 October 2008 : by J Stirman
| Customer Rating : 1/5 |
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passengers seem to behave like a bunch of school kids
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Just got back from Cyprus, and can say that Speedy Boarding does not work at Paphos airport. There
are serious problems at the departure section. No announcement was made for speedy boarders, and
when asked why, we were told by the female in charge that there had been one. Not true, no one on
the flight heard it - because there just wasn't an announcement.
EASYJET SPEEDY BOARDING REVIEW - NEWCASTLE AIRPORT : 26 October 2008 : by R Marshall
| Customer Rating : 5/5 |
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Excellent both ways
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NCL-PMI-NCL. Excellent both ways. We were first on and off the plane in both directions. If you only
have hand luggage its the way to go. We were out of the airport in less than 10 minutes.
EASYJET SPEEDY BOARDING REVIEW - GATWICK & FARO AIRPORT : 6 October 2008 : by S Cannon
| Customer Rating : 3/5 |
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let a few people onto the bus at the front which was a bit stupid
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Gatwick and Faro. Booked speedy boarding and it worked well for us. Straight onboard at Gatwick with
no hitch, at Faro the same - onto the SB bus with aircraft boarding only allowed from the front of
the bus. They did let a few of people onto the bus at the front which was a bit stupid as it was
packed already and the mouthy one's were soon shouting. However we would prefer allocated seat
arrangement as its stops the worst coming out of people.
EASYJET SPEEDY BOARDING REVIEW
- BRISTOL AIRPORT : 5 October 2008 : by N Haynes
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Customer Rating : 5/5 |
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biggest plus for us was speedy check in at Stansted
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Stansted / Naples return. Speedy boarding outbound was excellent, priority check in meant 20 mins
queue instead of probably 1 hour. The staff member at gate was excellent - she firmly held back a
large crowd with A and B boarding passes trying to board with speedy boarders SB tickets - insisting
that no others got through gate. Inbound not so good - although Speedy boarding signs up - everyone
went through same check in, although girl did call for SB first. On bus to plane at Naples only
speedyboarders and a few normal tickets were on first bus - so we did get good choice of seats. The
biggest plus for us was speedy check in at Stansted.
EASYJET SPEEDY BOARDING REVIEW - BRISTOL AIRPORT :
2 October 2008 : by D Riddle
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Customer Rating : 1/5 |
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vote with wallet and refuse to pay for something easyJet fail to deliver
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Suffered same as J Edwards below at Bristol. Paid for Speedy Boarding, called into boarding gate doorway, and allowed
to board bus first. Driver told us to stand by front left door for priority boarding, but then drove up to plane and opened
the rear right bus door - last onto the plane along with the others who had "paid" for Speedy Boarding. It's time for passengers
to vote with their wallet, and refuse to pay for something that easyJet fail to deliver - and, yes I agree it is a complete sham, at Bristol
Airport especially.
EASYJET SPEEDY BOARDING REVIEW - BELFAST / GATWICK AIRPORT : 2 October 2008 : by A Magowan
|
Customer Rating : 3/5 |
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just behave like an idiot and it'll save you money seemingly
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I used Speedy Boarding on flights Belfast-Luton and Gatwick-Belfast and Speedy Boarders got on
first. My gripe is that on the Gatwick flight some idiot with a child tried to board with the Speedy
Boarders with a standard ticket - when he was turned away kicked up such a fuss he was let on. So
don't pay your extra £10 folks - just behave like an idiot and it'll save you money seemingly!
EASYJET SPEEDY BOARDING REVIEW -
NEWCASTLE AIRPORT :
2 October 2008 : by J Davidson
|
Customer Rating : 1/5 |
 |
if we all rejected paying for this service perhaps it would stop
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Newcastle-Palma. At departure gate SB was called and no one at all went forward, if we all rejected
paying £7.50 for this 'service' perhaps it would stop and we would be boarded with earliest check in first.
EASYJET SPEEDY BOARDING REVIEW
- GATWICK AIRPORT :
2 October 2008 : by P Beszant
|
Customer Rating : 5/5 |
 |
It works for me
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Gatwick to Mykonos - agent at the gate stood his ground only letting Speedy Boarding passengers
through first saying "those that pay do, those that don't pay have to wait". Straight onboard and
into emergency exit row. Return, Speedy Boarding passengers called through first - we pushed passed
the scrum only to find that we were to be bussed to the plane. About 12 of us waited on the bus,
doors were closed and we were taken to the plane to board at our leisure. It works for me!
EASYJET SPEEDY BOARDING REVIEW
- LUTON AIRPORT : 1 October 2008 : by A Strachan
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Customer Rating : 1/5 |
 |
when they use a bus it all falls apart
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When they use a bus it all falls apart. At Luton last week, the boarding agent instructed speedy
boarders to stand at the front of the bus as they would be let off first. The front door ended up at
the rear door of the plane and the bus driver opened all the doors at the same time. As easyJet pay
the bus company you would think they could tell them what they had to do and if they did that they
could go a long way to solving the SB/buses problem.
EASYJET SPEEDY BOARDING REVIEW
- LUTON AIRPORT : 29 September 2008 : by K Doyle
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Customer Rating : 2/5 |
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speedy boarding a complete joke
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Speedy boarding and free for all seating are a complete joke. Flew to Barcelona from Luton recently
on EJ and paid speedy boarding, queued in the right place then hoarded onto a bus where everybody
clusters around the exit doors. When the doors open it is a disgusting free for all, no holds
barred, rule of the sea abandoned melee. When I eventually got on the aircraft I noticed that
couples were sitting in the window and aisle seats leaving the middle free thereby deterring any
other singles from sitting in the middle. When the flight took off the couples moved into the window
and middle seat and stretched out!
EASYJET SPEEDY BOARDING REVIEW : 29 September 2008 : by L Gray
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Customer Rating : 2/5 |
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it is a total waste of your cash
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Have tried speed boarding, and it is a total waste of your cash as we were pushed to the back. Will
never use it again - would be better if seats were allocated on a first come first served booking.
EASYJET SPEEDY BOARDING REVIEW - BRISTOL AIRPORT : 20 September 2008 : by J Edwards
|
Customer Rating : 1/5 |
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easyJet Speedy Boarding is a complete sham
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A complete farce and represented fraudulent appropriation of customer funds by easyJet. PAX called in departure lounge, and PA
does invite those that have paid for Speedy Boarding to progress through boarding pass checks first - that is where the priority
service ends. Waited in doorway for 10 minutes before bus arrives - all passengers pile into bus, and Speedy Boarders ended up squashed into a
corner of the bus that was one of the last to vacate and board the aircraft. On return flight, staff at Marseille did respect Speedy Boarding
but this service at Bristol airport is a complete sham. And will easyJet refund money they were so quick to take for a dishonored service promise - not
likely! Best advice is for ALL passengers to make a stand (be it easyJet, Ryanair etc) and NOT to pay for such boarding services, since they are
a complete waste of time and money.
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