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Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports



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Brussels Airlines Customer review :  23 July 2014 by Pochard Ann   (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently flew with this airline from Brussels to Lyon, France. An hour before departure, with our boarding passes already in hand, we discovered that the flight had been cancelled. A half-mile trek back to their desk and we were informed that we would be put on a flight to Geneva and then a bus to Lyon. There were about thirty of us and when we arrived in Geneva we had to wait in the baggage claims area for an hour and a half-standing, until the bus arrived. We arrived about 4 hours late in Lyon. No excuse was given for the cancellation and when I wrote to the airlines for an explanation I received no reply in return.



Brussels Airlines Customer review :  16 July 2014 by M Costa   (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew a few days ago from BRU to Cagliari and back. I didn't check-in online on purpose as I wanted to see how the ground staff were. Both were very friendly, professional and polite, especially the purser on the way back from CAG. Definitely a positive experience regarding customer service but poor catering service for the price paid. Would expect more for sure. Anyway very satisfied with everything else including the legroom on their Airbus A319.



Brussels Airlines Customer review :  7 July 2014 by Z Albinas   (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took morning flight GVA-BRU on 4 July 2014. The plane A319 was clean and well maintained, however legroom could be better. Departed and arrived at the gate in BRU with slight delay. Cabin crew very professional and efficient. The food they serve in premium economy - a microscopic sandwich with margarine and cheese - is absolutely deplorable and is the worst sandwich I ever had. So the airline that claims having the best economy premium product in Europe should be ashamed. Taking into account the price they charge for premium economy on this short flight and substandard food quality, I definitely can not recommend their premium economy service to anyone.



Brussels Airlines Customer review :  5 June 2014 by Marilyn S Jones   (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent. Service on plane was attentive and friendly. Food was good and plentiful. Customer Service very good. We left a fold up stool on the plane at Brussels. When we got home we contacted customer service. They returned the stool to my home airport. We were very happy with Brussels airline and would recommend it.



Brussels Airlines Customer review :  5 June 2014 by Simeone Enrique   (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-BRU in C class, terrible check in staff are rude attitude. Lounge is "Dan" which is crowded and sadly dirty. boarding a mess! Once on board their little Airbus is better that LH, mother company. Did some shopping on board nothing worked rightly, their card machine and the loyalty programme card neither, vile, but rather sorry staff tried to compensate with smile, thanks but no thanks I want my miles end of story. On board not so bad, on time and good baggage delivery, although will not recommend. SN get your act together if you want loyal pax.



Brussels Airlines Customer review :  25 May 2014 by Tommy Desmet   (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-FLR. Online check-in did not work as ticket was issued on Lufthansa resulting in having bad seats. Cabin crew made the pleasant and the stewardess apologized for the bad seats. Flight left with delay but arrived on time in Florence. Brussels Airlines but their product and seat comfort is not to be compared with for example Swiss and Lufthansa, especially not within Europe!



Brussels Airlines Customer review :  15 April 2014 by D Murphy   (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from London to Nairobi and back. My flight was late to depart, once in the air my inflight entertainment never worked. I informed a few stewardesses but none seemed to do anything about it and needless to say it was a long flight for me. The food was great but the attitude to my issue by the flight crew made me have a very displeased view of the airline. I got to my destination and my baggage was nowhere to be found, misinformation by their Nairobi office made me make two unnecessary trips to the Airport and finally after 5 days I got my belongings. My intention for this trip had been delayed for that time and needless to say I could not make it back as planned since I had to finish the business that took me there. The Airline refused to reschedule me on another flight as they were booked but had a seat for the full price if I did not want to wait another week to get a rescheduled flight with minimum penalty. I paid them and vowed never to fly Brussels again, it was my first time using them and I have not made that mistake again.



Brussels Airlines Customer review :  5 April 2014 by Kai Matuschewski   (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-BRU-FNA return in economy class. Excellent experience and great value for money. Efficient and attentive staff in planes and on ground. Trip went really smooth and was enjoyable. Would definitely choose the airline again for trips to West-Africa.



Brussels Airlines Customer review :  31 March 2014 by L Pereira   (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-LIS. Flight left a few minutes late, aircraft was at an off gate stand, passengers had to reach the aircraft by bus. The flight in itself was very good, clean aircraft, very attentive crew and excellent service. Economy flex class of service.



Brussels Airlines Customer review :  28 February 2014 by David Roberts   (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to Berlin, February 25 and return from Berlin to Brussels, February 26. Staff very friendly and helpful. Both flights arrived ahead of schedule. Seats perfectly adequate for 1 hour flight. Food very poor - not even sure what was in the sandwich!



Brussels Airlines Customer review :  17 February 2014 by P Hamlett   (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Late departure but very comfortable. On both sectors MAN-BRU-MAN. Very polite staff. Would definitely choose them again. Outbound: Airbus A319, inbound AVRO RJ 45.



Brussels Airlines Customer review :  7 February 2014 by Alan Damian   (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BRU-VIE-BRU and the experience pretty much equalled to a low-cost airline. They do not even serve any water or juice. Staff in general quite cold, I was completely ignored when boarding my flight to Vienna. Planes were rather old. Inefficient boarding. Overall experience is fine, but knowing you have other options for less amount of money does not make Brussels Airlines a company to recommend.



Brussels Airlines Customer review :  3 February 2014 by J Kubat   (Czech Republic)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew PRG-BRU and SN proved again to be the most expensive low cost I know. When people were boarding 5 minutes before scheduled departure I knew it was going to be delayed. It was eventually delayed one hour (only partially because of some problem with the towing truck). All food for purchase in Economy - that came with no surprise (unfortunately there is not much option between BRU-PRG, so I have to fly with them occasionally), but the smell of food coming from "business" was not good (I sat in row 7). The reading light did not work and the plane interior felt old and dilapidated. When we were waiting (approx. 30min) for fixing the problem with the towing truck and the de-icing, they did not bother to switch on the lights for people to read. The staff must be paid not to smile and to be rude.



Brussels Airlines Customer review :  31 January 2014 by K Heff   (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-BRU-ABJ return in December on business class, on way out flight was operated by FlyHi of Portugal without very low standard of business class, old plane, poor staff, no in flight entertainment but at least some additional legroom and reasonable food. On return at check in was told "business class not up to usual standard" so I assumed it would be the same as outward leg. On entering the plane (again FlyHi) I found it was all economy. I am surprised Brussels Airlines don't have one spare plane to operate the service!



Brussels Airlines Customer review :  28 January 2014 by A Damian   (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BRU-VIE-BRU. I saw no difference between Brussels Airlines and a low-cost. Not even water offered. Old planes. Staff acting as if they were not there. Chaotic boarding in VIE. No mileage accrual with the lowest fare.



Brussels Airlines Customer review :  30 December 2013 by R Sneijder   (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BRU-JFK-BRU a few times in Business Class this year, always a very pleasant experience. Great food quality, very comfortable seas and almost always a friendly and motivated crew. I will not hesitate to book again in 2014 for my flights to JFK.



Brussels Airlines Customer review :  19 December 2013 by J Neuendorff   (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying from Brussels to Abidjan / Cote d' Ivoire and back in December, 2013. The original plane had broken down, Brussels Airlines used a subcontracted charter - Hi fly, on both trips. Despite a business upgrade on both flights only economy service with "business seats". Seats uncomfortable and not adjustable. Crew extremely unfriendly. Lounge in Abidjan a catastrophe. Flights in both directions delayed by about three hours, the flight back starting around 3 am in the morning.



Brussels Airlines Customer review :  16 December 2013 by W De Herdt   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-JFK, A330-300, Business Class. Efficient check-in, very friendly staff, most comfortable seats, superb lunch with excellent wines, full box of Neuhaus pralines as present. Arrival on the dot. Only negative side of this flight: 1hr 15 queuing at US immigration, but that is beyond airline's control. JFK-BRU, A330-300, Business class cabin crew coped well with full house, supper and wines on high level, good full flat sleeping seats. Overall, a most enjoyable experience, recommended.



Brussels Airlines Customer review :  25 November 2013 by A Coutsouradis   (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Washington-BRU on Nov 21st. Newly equipped Airbus for this flight. Perfectly on time. I am a frequent flyer of Brussels in Europe. The worse disappointment on this airbus is the poor comfort of the economy cabin. Compared to Lufthansa you seem to sit on a wooden bench! The video equipment is latest generation though, the least as you can't manage to sleep!



Brussels Airlines Customer review :  7 November 2013 by Laurent Jeann   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-MRS-BRU end of October, Plane was an Avro RJ100. I sat on the first row so the leg space was very good. The dinner consisted of meat and vegetables (BRU-MRS) and of ravioli's (MRS-BRU). We also received a salad, chocolates and a hot bread. The staff were very nice.



Brussels Airlines Customer review :  6 November 2013 by J Donahue   (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SN 515, 1 Nov 2013, evening service BRU-IAD. A very pleasant experience. Beautiful and clean Airbus 330-200. The ground staff as well as the cabin crew dedicated and professional. The meals were generous and served with a smile. A great flight and fully recommended.



Brussels Airlines Customer review :  1 November 2013 by Georgios Pitaoulis   (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Brussels from GVA via BRU to DKR and thereon from PNR via BRU to GVA. I have to admit that this was a very pleasant experience. The inflight personnel were very polite and helpful, ready to attend to any request. The only question that they were unable to answer on my flight from PNR to GVA via BRU was which city would organize the Olympics of 2020, since I was flying back on that exact date. Having flown with SQ/LH/AF/TK/LX, I would rate them equal to SQ business class.



Brussels Airlines Customer review :  30 October 2013 by James Thomas   (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Dakar return in economy. Very pleasantly surprised. Smart new cabins on A330. Comfortable seats with adjustable headrests and best economy class legroom I encountered for a long time. Very tasty food outbound (nasty in-bound), no problem getting top-ups on drinks. Flights on time both ways, cabin crew friendly and efficient. Brussels airport a much nicer place to be than Paris CDG, the other main hub for Africa flights. Only let-down was the in-flight entertainment. It's a modern on-demand system with a nice big touch screen and useful USB port, but choice of movies and music was poor, and the flight map function too clever for its own good - it seemed to endlessly show places hundreds of miles away with silly captions like 'historical city of Venice', and only occasionally made it clear where you actually are!



Brussels Airlines Customer review :  16 October 2013 by G Wenner   (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Brussels airlines yesterday evening from Brussels to Venice. Short delay of 10 min, flight quite empty so had two seats for myself. Aircraft looked old, when choosing the seat via online check- in it showed an emergency row seat with extra legroom, but there were no emergency exits in the middle of the plane. In economy light drinks and snacks only for purchase, which I think is poor for a proper airline - especially when 150 more expensive than Ryanair. Staff pleasant enough.



Brussels Airlines Customer review :  11 October 2013 by Stefaan Meulders   (Belgium)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FLR-BRU, 7th October. Checked in at 10.30 for this flight which was scheduled for departure at 12.30. At 12.30 no plane and announced a departure at 12.50 but at 12.50 still no plane. After a while we found out our plane landed in Pisa. Information was limited and unclear. At 14.30 we were bussed from Florence to Pisa (where we had to go through security once again). In Pisa our flight was not on the board but after a while we were called to the gate and finally took off at 16.20. Pilot excused for the delay and said he had to land in Pisa due to bad weather above Florence and he only had for 15 minutes spare fuel. I heard about limited fuel amounts with low cost carriers but prices at Brussels Airlines are all except low cost. As compensation for the almost 4 hour delay we were offered as compensation one free coffee, tea, water or soft drink! We were handed a menu as if we wanted some food we could buy this from the menu. I do not understand what Brussels Airlines is doing in the Star Alliance Group, I am a frequent traveller but SN just always leaves me with very bad experiences. This flight certainly didn't make it any better and I will try to avoid them in the future as much as possible.



Brussels Airlines Customer review :  23 September 2013 by R Golan   (Israel)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A big disappointment: Check in was a total disaster with a messy line up lasting for ages and inefficient attendants. Seating and staff service on board are like those of a low cost airline. Food and beverages were the only part of this flight that was not below average, yet that does not help much when the whole journey is so uncomfortable.



Brussels Airlines Customer review :  19 September 2013 by A King   (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12-15 September 2013 - MAN-BRU-MAN. Outbound flight was on behalf of Flybe, Dash 8 - delayed by 40 mins, plane interior bright. Flight attendants very helpful, complimentary drinks and snacks provided on return journey also. Pleasantly surprised with seats - wide and plenty of leg room. Downside is that seats were bookable upon check - in online 24hrs prior to departure. Return journey from Brussels - Manchester - the departure gate was changed twice and on both occasions only notified 20 mins before we were due to depart. It was our first time using online check in - smooth transaction, good inflight service. I would fly with Brussels Airlines in the future.



Brussels Airlines Customer review :  19 September 2013 by Jozef Kubus   (Slovakia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew round trip from BRU to JFK with Airbus A330-300, in general I was very happy with whole flight, I am 196 cm tall and the legroom in economy cabin was excellent, food as well as service on board was excellent too. I would highly recommended to fly with Brussels Airline and I will definitely fly with them again.



Brussels Airlines Customer review :  17 September 2013 by T Xavier   (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BRU-PMO return this past week. Airline embraces a big "economy" tag, charging for even drinks (a cool 3 Euro for a soda, for example) and not allowing advance seat selection unless you pay extra. It also, at least on what are considered "short" flights-and I'd suggest that the BRU-PMO route, at 2.5 hours, is pushing the limits of this-has some very thinly padded economy seats. No in-flight entertainment. But enough of the complaining: the planes were clean, staff was professional, baggage got delivered, and best of all flights were on time. So a good experience and a recommendation.



Brussels Airlines Customer review :  17 September 2013 by P Regen   (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels Airlines canceled my flight from Washington Dulles to Brussels the day of departure and never notified me. I called the airline to confirm my seats in the afternoon. On the way to the airport, my son saw that the airport website said it was canceled. I called the main Brussels Air # and the automated message said that it was on-time, so we continued toward the airport. I decided to call back and talk to a person, who said that yes, it was canceled, due to a mechanical fault and the plane had never left Brussels for the US. Thus, when I called about the seats, the airline already knew there was no plane, but the agent who confirmed my seats didn't. I asked to be re-booked, but was told that since my flight was booked through United, I had to call them. After over an hour on the phone with United, we got a flight to Paris the next day. Never made it Brussels and never booking on Brussels Airlines again.



Brussels Airlines Customer review :  17 September 2013 by T Xavier   (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-IAD this past week in economy. Flew in A330 in Economy class. Seats were a bit cramped-as to be expected in Economy. In light entertainment was good; service was very good. Flight was on time and luggage arrived. Based on this experience would recommend for long-haul flight, would fly again.



Brussels Airlines Customer review :  12 September 2013 by R Aronson   (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Brussels Airlines on a code share trip with United (where I am a mileage plus platinum) and was very disappointed. Brussels Airlines employees don't care about customer service. They did not assign me a seat until I was at the airport and by then only a middle seat was available on a 6 hour trip to Yaound, Cameroon. There is no customer service phone number that works so you can't even complain. Their service is below standard. By contrast, on the return flight the United code share airline was Lufthansa who upgraded me to business class without my asking for it.



Brussels Airlines Customer review :  6 September 2013 by C Boudewyn   (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-NCE-BRU: Flight booked using miles. Was booked in B.flex. Seats in the front of the plane, free middle seat on both flights. Outbound flight was in the afternoon with tasty pizza and several drink services (received a couple of wines). Inbound flight was an early morning flight, on which we received the typical monty's breakfast wrap. Neuhaus chocolates on both flights. Both flights arrived early. Only negative: long wait for the luggage in Brussels.



Brussels Airlines Customer review :  30 August 2013 by Phillips Robert   (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-Porto. Despite checking in on-line, the queues at Brussels were painfully slow and long with check in desks (particularly luggage drop off) woefully undermanned. The situation was not helped by the new weigh your luggage and print your own luggage tags check in desks which people appeared to be struggling with. Despite a late change of gate, flight took off almost on time and was pretty uneventful. The A319 makes a nice change from the Avro 100s. Service was pretty perfunctory from the usual Brussels Airlines older hostesses who whilst being professional, showed little real interest in passengers - and certainly not those in B lite economy! Brussels Airlines have become very expensive and I will only use them again if I can find a reasonably priced ticket and because they fly from Brussels (and not Charleroi!).



Brussels Airlines Customer review :  27 August 2013 by K Leemans   (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels BRU - Moscow DME - Brussels BRU. Good service, clean and modern cabin, comfortable seats (even in economy), and good food and drinks. The chocolates you get with your coffee made by the prestigious Belgian brand Neuhaus, is a nice touch. The crew handled a drunken passenger very professionally and correctly. No entertainment, but short haul so not really necessary. In comparison to other airline companies, fair price. Will fly again, and would definitely recommend.



Brussels Airlines Customer review :  27 August 2013 by David Naert   (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-DME-BRU in b.light (lowest economy fare). Enjoyable flights on nearly full A320 aircraft. Comfortable seating, and despite being in the lowest fare class, a complimentary cold meal, including pre-dinner drinks, was served on this three hour flight. No in-flight entertainment. 45 minute delay on leaving Moscow, no explanations given by ground staff. Excellent value.



Brussels Airlines Customer review :  20 August 2013 by E De Smet   (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels - Toulouse in B.Flex. They have great staff at check-in, at the gate and in the air! We were seated in the front of the cabin as we had a B.Flex ticket. We received a warm and tasty snack together with a drink. We had the choice between wine, soft drinks, beer coffee and tea. After the service the friendly purser asked if we would like to have an other drink. Before the descent the came with Neuhaus chocolates. Captain and purser were saying goodbye when we left the aircraft.



Brussels Airlines Customer review :  19 August 2013 by S Tanguy   (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from BRU to JFK, A330-300. Everything was perfect and the staff really professional. Flight arrived on time and travel time not seems to long thanks to multiple "food time" and entertainment.



Brussels Airlines Customer review :  6 August 2013 by Kadlcakova Kveta   (Czech Republic)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Prague via Brussels to Lisbon. We had bought our tickets several months before the trip. During that time the flights were changed at least 5 times. New departure was worse and worse. We chose the flight only because of the time of departure. From both noon or afternoon departures they changed to the first morning flights which was after 6 am from Prague for example. We did not agree, they offered us to return money only or to take their stupid early flights. On time when they offered us to return money for tickets the price was about 100% higher. This is the only airline where staff do not say good morning and good-bye to passengers.



Brussels Airlines Customer review :  5 August 2013 by Carel Edwards   (Belgium)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toulouse to Brussels on 4 August 2013 was 3 hours late. I had a b-light ticket so expected no service (I live in Belgium and know the airline). However, I found out entirely by chance that there was a delay - SN knew because the delay had started at the Brussels end - but there was no attempt to inform passengers at any time. The monitors announced boarding times and "Go to gate" at the normal time, but no staff, no plane. No attempt at any time by SN or other staff to inform or provide even water or a snack. When a bored lady appeared at the gate (the plane had landed at last) she treated the passengers' complaints/requests with bored derision. Same thing on board: a free drink as long as it was water or a Coke. I asked for a sandwich. Sure, that will be 3 Euros please, etc. Avoid this airline.



Brussels Airlines Customer review :  2 August 2013 by J Stoefs   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-BRU, upgrade in Business Class. JFK-BRU is a flagship route of Brussels Airlines, featuring their new cabin. Seats in Business are excellent, full flat bed with a lot of space. Actually gives an impression of more space than on the seats in diagonal you can find in many business class cabins (e.g. Air Canada). Food was very good, decent choice of wine. Good to see Belgian items on the menu (even from JFK): spa water, neuhaus pralines, a taste of home abroad.



Brussels Airlines Customer review :  30 July 2013 by Enrique Simeone   (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-CPH return and BRU-BUD return c cabin, 1 row only in all 4 legs, either Avro or Airbus! Vile check in although Senator status. They seem to have a problem with lounges access in Europe. BRU lounge in the Schengen Terminal is always full, packed and badly serviced! In other capitals the lounges are atrocious! Once on board staff are correct but not top notch. Bar service is ok but food is inedible. Seats need in all services either c or light or eco revamping like yesterday! In fact is the same seat although the policy one in - the middle free. Unfortunately they seem to be going down the drain. Heard they are a lot better with long distance services. Short and medium haul are just a laugh and they are not competitive on prices timetables nor service.



Brussels Airlines Customer review :  24 July 2013 by L Walshe   (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-BRU-JFK in January 2013. Check in very quick both ways. Lufthansa Lounge at JFK was nothing to write home about, however the Sunrise Lounge in BRU was very good. Seats are very comfortable and adjust to your body's sleeping position. Single seats in row 1 are best as you get the most room for your legs. IFE was pretty good. Food wise, I ordered a special meal (Lacto-ovo vegetarian). Surprisingly, the catering was better out of JFK. Lovely mozzarella pearl salad with tomatoes, and cheese ravioli, among other things, plus a beautiful fruit plate and various cheeses for dessert. Standard breakfast tray with a warm croissant and yoghurt, etc was simple and tasty. Catering out of BRU was disappointing. Served a vegan meal which did not suit my needs. Despite efforts to find alternatives the only thing that could be found was fruit. I was given an unopened bottle of champagne to take with me and was urged to complain, which yielded 2000 miles. Service overall was pretty good. Would I recommend Brussels Airlines? Yes.



Brussels Airlines Customer review :  18 July 2013 by M Geeraerts   (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight b flex BRU-TLS and TLS-BRU. Baggage drop off in BRU complete chaos, an arrogant (and rather stupid) young employee of Brussels airlines sent people to the baggage drop off queue for the Africa flights, where the line was even much longer. No difference was made between b light and b flex passengers. Flight was OK in old Avrojet. Catering in b flex is a joke, the same small pizza on both flights. Once the company named b flex the best economy class in Europe. Forget it. Only plus point: staff are extremely friendly.



Brussels Airlines Customer review :  16 July 2013 by C Volz   (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Venice to Brussels this week on SN. The ticket was purchased with United Airlines as a Star Alliance code share (I am Star Alliance Gold). The paperwork clearly said "snack" - which I assumed to be a drink and light snack as Swiss Air provided us a few days earlier on another code share flight. However, the flight attendant said we had to pay 3 Euro each for a bottle of water. He said I should have read the SN web site and not the code share ticket information, which he said was wrong. Why should code share customers have to understand all this? I really just wanted some water for our child and decided on principle that I wouldn't give 3 Euros. SN is inconsistent with its star alliance competitors in Europe - I would not recommend them if you are buying code share flights.




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