BRUSSELS AIRLINES review : 7 May 2008 : by Mark Geeraerts

Customer Rating : 2/5

NCE-BRU b-flex. They call it Economy+, but I prefer normal economy from another company (LH for example). The food is the same as 6 months ago, no change at all. Very friendly staff, but that's the same as in b-light! Seat preferences are not respected. No lounge access, don't know why people still choose this airline in b-flex.

BRUSSELS AIRLINES review : 5 May 2008 : by Patrice Santiago

Customer Rating : 2/5

BRU-GEN on 737-400. Since merger between Brussels and Virgin, Brussels Airlines is definitively becoming a low-cost airline with average service and cramped seats on 737, no more business class (cheaper premium economy), very old fleet of BAE and 737-400. No more complementary food and drinks, prices on the upside except for promotions, poor frequent flyer programme, online booking suffers from time to time from glitches. No more competition on same routes between the 2 former carriers which has clearly resulted into reduced offer and higher prices. Pity, since Brussels is a regional hub. Apparently, despite unique flag for the company, crew from Virgin and SN Brussels are not flying together - have the feeling that if you fly with former virgin crew, quality of service is lower. Overall; mixed impression with Brussels; however, the crew can be nice and their punctuality among the best.

BRUSSELS AIRLINES review : 22 April 2008 : by D Mabillard

Customer Rating : 2/5

I frequently fly on the Geneva-Brussles route in B.light. Flights usually on time but aircraft are very old (ex-Boeing 737 from Virgin Express), no legroom at all and the selection of the snacks/drinks for sale is poor. If you want to buy something, don't forget to have Euros as only euros are accepted.

Brussels Airlines review - by Jean-Louis Vergaert

28 March 2008   Customer Trip Rating :

Bru-Oslo B.Flex, as there was little price difference with B.Light for that particular flight. The booking website is efficient. The self check-in machine worked well. The AVRO are claustrophobic, and the first row has no legroom at all. Food was good, you can have a beer, but this is no champagne business class (price is not expensive either). Service was friendly and flight was on- time. No complaints for a short flight but still a bit expensive for the legroom.

Brussels Airlines review - by Steven Mahoney

16 March 2008   Customer Trip Rating :

CPH-BRU Economy. This was a pleasant early morning flight. FAs very jolly and efficient. Cabin clean and comfortable. Flight on time.

Brussels Airlines review - by David Gartside

10 March 2008   Customer Trip Rating :

MAN-BRU return. B-Light BAe 146 family both ways. A reasonable performance from SN messed up by others. Significant ATC delays at Manchester outbound: 'heavy traffic' at 2130 GMT? And needless to say Manchester didn't disappoint inbound - no-one available to operate the airbridge for nearly ten minutes. It was probably SN's mistake caused by arriving on time - Manchester expects others to live to its own poor standards and can't cope when they don't.

Brussels Airlines review - by K Hansen

25 February 2008   Customer Trip Rating :

CPH-BRU-CPH in b.flex. Brussels Airlines market this as economy+, so don't expect a Business Class experince - but again, you only pay half AF/SK C class fare on this route. Food of great quality (a warm meal) and drink service unlimited. Perfect for a 1,5 hour flight!

Brussels Airlines review - by Philip Brosens

21 February 2008   Customer Trip Rating :

SN Brussels Airlines was very good. Since the merger with Virgin and the re-branding into Brussels Airlines, the airline is going down the drain. Tries to take customers away from low-cost airlines with new ticketing strategy. In b-light you get the same service as a low-cost carrier (none), but ticket prices are higher. Seats are very close to each other. No legroom in b-light for relatively tall people (I'm 1m90). No food service. You have to buy - but no sandwiches on board (this happened to me on 2 different flights). In b-flex service is better and there is also more legroom, but ticket prices are ridiculously high. A return flight Brussels-Bologna (takes about 90 minutes) can cost up to almost €700.

Brussels Airlines review - by Laurent Malfaire

15 February 2008   Customer Trip Rating :

I flew 25 round trips with Brussels airlines in 2007, in both BLight and BFlex. This airline benefits of great onboard staff. No problem with check in. AVROs are old and pitiful. The seats are broken, and covered by cracked leather. Some aircraft have been recently (cheaply) revamped; the seats received new leather but were not repaired mechanically when necessary; the backseat remains frequently wobbly and unstable. The customer service is appalling, as reported already, your call can remain on hold more than 15 minutes (0.75€/min) and finally be rejected. Blight and Bflex are not much different, though, food served in Bflex is healthy (salad) and fairly good. Newspapers are offered but if you’re traveling in the evening, it’s likely that they won’t have any more (even if they still have 20 for sale in Blight, they can’t give them for free in BFlex - incredible but real). Some details are deplorable - coffee used to be good, now its terrible : chocolates offered, used to be Neuhaus, now they are cheap, unbranded chocolates. Privilège program : believe it or not, with 50 (one way) flights in Europe plus several long hauls with partner airlines, plus frequent use of car rental and credit card status partners in a year, I’ve just been able to achieve the Gold status - yesterday. Really the major advantage of Brussels Airlines is to have a strong European network based in Brussels and when you fly from a Belgian base it's the only coherent option.

Brussels Airlines review - by Denis Gillet

13 January 2008   Customer Trip Rating :

BRU-THF-BRU. 11,00 Euros flights + taxes. Clean and confortable Avro 85. No services. Expected simple transport between the two capitals, nothing less, nothing more. Both flights on time. Load factor quite good on both flights.

Brussels Airlines review - by Gabriele Iacono

29 December 2007   Customer Trip Rating :

FCO-BRU-FCO Avro. Departed on time, very good meals, kind cabin crew and comfortable seats. Return leg slightly delayed due to weather conditions, however another enjoyable flight. Price was OK.

Brussels Airlines review - by Christophe Chouleur

16 December 2007   Customer Trip Rating :

Brussels-Berlin THF. Brussels Airlines is really dissapointing. The old airplanes look even older with the new cheap headrest with awful colors and cabin attendants uniforms look cheap. No service in economy except if you are willing to pay even for a newspaper. Boring flight. The good thing is landing at THF this great old fashioned airport close to the city center.

Brussels Airlines review - by N Barnsley

12 December 2007   Customer Trip Rating :

MAD-BRU-MAD. On time both ways, but very old and cramped 737s. Limited but reasonably priced inflight catering and friendly FAs.

Brussels Airlines review - by P Roberts

4 December 2007   Customer Trip Rating :

BRU-MAN-BRU. Out on an ageing 146 delayed on the way back on an ageing RJ 85. Crew are efficient and professional, flights usually on time - and the food (to buy in b.Light) is not bad. Low fares on this route have virtually vanished. I will continue to use Brussels Airlines - if only they could afford to buy some new planes.

Brussels Airlines review - by David Gartside

30 November 2007   Customer Trip Rating :

BHX-BRU BLight in a RJ85. Pay for food and drinks were acceptable. Only small problem was on arrival the plane was positioned at the Schengen pier, resulting in the usual bus-trip. Why the bus drop off point is halfway down the non-Schengen pier is a complete mystery - resulting in a long walk. Still it did ensure that passengers and luggage arrived in the reclaim area at the same time!

Brussels Airlines review - by Jon Earnshaw

27 November 2007   Customer Trip Rating :

BRU-MAN Economy. Not due to be flying with them but due to a late departing BA LHR flight meant I would have missed my connecting flight to MAN, so BA transferred me to this direct flight. Plane an elderly RJ85 - seats not very comfortable but a smooth flight - food and drinks to pay for, though towards the end of the flight the cabin crew came around with belgian chocolates - a welcome surprise. No other complications and good friendly service from the cabin crew - the flight of 1hr10mins quickly passed.

Brussels Airlines review - by N Vanian

21 November 2007   Customer Trip Rating :

Kinshasa-Brussels-Geneva in Business. A good overall experience. The seats were comfortable on the A330- not completely lie flat so tend to slip down. Can't comment on meal as tried to sleep through the overnight flight. The crew were attentive, friendly and polite without being over the top. Regular drink runs and one good thing was the basket of fresh fruits available throughout the flight. Missed connection at Brussels due to late arrival. No signage at the airport on where the transfer desks are, got lost trying to locate them. Eventually airport staff assisted me in this. The business lounge at the airport handled the rebooking professionally and politely. Enjoyed the lounge, quiet and comfortable. Overall a good experience.

Brussels Airlines review - by Robert Constandse

3 November 2007   Customer Trip Rating :

I took a friend to Geneve airport. He had to pay for overweight only because he purchased a ticket in two parts ie Kinshasa-Brussels and Brussels-Geneva return. One the first leg he is allowed 50 kg on the second only 20! The odd reasoning is that if it would have been one single ticket he would have been allowed 50 Kg! (Something the Kinshasha office could not manage to book for him anyway.) I paid 420 Sfr for this on his return in Geneva airport. I filed a claim on email and sent registered letter, more than 3 weeks ago, never got an answer!

Brussels Airlines review - by K Chitoor

26 October 2007   Customer Trip Rating :

ATH-BRU and BRU-VIE. More or less on time and quite a reliable airline. Old planes though but packed.

Brussels Airlines review - by C Norvik

5 October 2007   Customer Trip Rating :

MAD-LIS and LIS-BRU on B light. Good leg room, old planes. Would fly it again. Internet check in was OK. Service on board is not good, but on par with low cost airlines.

Brussels Airlines review - by Marc Breaert

27 September 2007   Customer Trip Rating :

BRU-HEL: perfect, old SN style. Nice food, excellent crew. Please go back to this initial concept (which is on the HEL route, and very good!). Passengers don't seem to appreciate the "light" and "flex" concept on other routes. Personally I hate the new style and it seems I am not the only one. HEL-BRU: on line check in did not work. Same problems as I experienced earlier in other countries for other flights to Brussels. Seems as on line BRU check in works well, but not in other countries. Flight in HEL cancelled and rebooked on AY flight, delay 3 hours. No information about the reason (staff in HEL said they got no information from Brussels; internet information mentions lack of flight crew). Br airlines should review its new concept, if not passengers will go away.

Brussels Airlines review - by Peter Cullen

6 September 2007   Customer Trip Rating :

Used many times over the years, usually BRS-BRU or return. I cannot really complain about punctuality recently, and the seats are fine for a flight of about an hour. My complaint (as with others before) is the deteriorating standard of 'service' with no real change in price. B Light is a seat and that's it. I do not really care about food on such a short flight and refuse to pay extra for it. Last time I very openly unwrapped sandwiches I had made myself and ate them as the trolley went round. Good quality and far cheaper - I recommend it. If enough people do it, perhaps the airlines will take the hint. Unfortunately taking your own drink is more difficult with security checks, but you can buy water and soft drinks in most airports after the check.

Brussels Airlines review - by David Gartside

6 September 2007   Customer Trip Rating :

BRU-MAN B-Light, BAe146. Self check-in at airport worked well, but why I then had to queue to show my boarding pass to a man before I could go to bag-drop is a mystery. On-time flight, but messed up by MAN airport who couldn't get the airbridge to work so we stayed at the arrival gate for 25 mins before disembarking. I thought BAe146 had their own stairs we could have used. And then of course a long wait for luggage - normal for Manchester - but it arrived before the 'target' time - which wouldn't be hard when you look how loose the 'target' is. Regrettably B-Light with Brussels Airlines is a significant deterioration in service from the old economy in SN Brussels, but no reduction in fares as far as I can see - quite often the opposite.

Brussels Airlines review - by Marc Denaerts

30 August 2007   Customer Trip Rating :

BLight and BFlex (BRU-LIS, TLS, MAD, etc). I agree with previous posters. The new concept and organisation is a disaster. I experienced numerous problems: internet check-in unavailable or chaotic, check in at airport also chaotic. The service in B light is low cost (prices are not always), service in B Flex is basic. Seating is as normal economy of other companies (prices are much higher!). Only acceptable if flexibility is important for you, do not expect great service. Onboard staff is wonderful though. Pity this company spoils its big assets, SN Brussels was a very good company! Privilege center by phone is unavailable after 30 min waiting time, and paying 0,75 € per minute (your call is important to us - are they joking?). Have been loyal, but would not recommend this airline anymore now.

Brussels Airlines review - by Enrique Simeone

25 August 2007   Customer Trip Rating :

GVBRU-GVA in b flexi. The whole thing is a joke. Although a Platinum Member of the company, you can see the enormous difference from the past service and the cutting down budget to the passenger despair! Good for short European haul, and that is it! Will not recommend anymore!

Brussels Airlines review - by M Vangent

21 August 2007   Customer Trip Rating :

BRU-SVQ B Flex. Was not really an Economy plus, rather an economy minus. Old cramped B737, even in Flex. Normal Economy with some regular European carriers is -better and much cheaper. In any case, B FLex is -being downgraded more and more, even no more lounge access, without paying 15 euros in the future. Staff was kind, but pity for them this new concept of light/flex, because they are unable to give a good service. Internet check in is nice, if it works.

Brussels Airlines review - by Martin Brown

10 August 2007   Customer Trip Rating :

BRU-LGW in B Light (Economy). Are there any airlines left that provide free beverages on routes to and from Brussels? Check in was easy, using the self check in terminal, and baggage drop was fast, however I couldn't check in for my connecting flight to Manchester even though the flight was BA codeshare and the connecting flight was BA. I could, however, check my baggage all the way through which made life a little easier. Aircraft was an RJ-85 which could do with a refit as the interior was a little tatty, but the seats were comfortable enough and the staff were friendly so my only real complaint with this flight was the lack of free refreshments. I will continue to look for an airline that offers this before flying with Brussels Airlines again.

Brussels Airlines review - by David Appiah

10 August 2007   Customer Trip Rating :

Barcelona to Brussels (return) in C class. If you book some time in advance, you can find good fares, otherwise not. As I booked less than a month before departure, the ticket was rather expensive. I had a good experience on the first flight; on time, clean aircraft, helpful crew and efficient luggage delivery. You have to pay for food/drink but prices are fair.

Brussels Airlines review - by Marc Delanghe

9 August 2007   Customer Trip Rating : n/a

BRU-TLS return in B Light. Very disappointing the new concept of Brussels Airlines. Staff is nice and friendly, but service is more low cost than what it was before with Brussels. It seems as if everything has been downgraded. I am a "frequent" flyer on this route and just came back with LH via FRA. Much better, and 10 € cheaper then SN. I will try to avoid using them.

Brussels Airlines review - by Felix Müller

7 August 2007   Customer Trip Rating :

Fares high even in B light, GVA-BRU-GVA. First leg was on a RJ 85 with old seats but clean. Air ventilation above the seat didn't work properly. The plane left on time, crew friendly. Return on a newly fitted RJ 100 with new seats and a good legspace. Delayed for 35 minutes. Crew again friendly. Purchased a water and a beer from the poor inflight menucard. 4 euro. Used web-check-in. Very convenient, specially if you travel with hand luggage only.

Brussels Airlines review - by K Nolan

31 July 2007   Customer Trip Rating :

BRU-FAO, LIS-BRU. Very frustrated with Brussels Airlines. Unless you book far in advance and for travel on Tuesday or Wednesday, fares are quite high, even in B.Light. And you get no service, no flexibility. Make sure you check-in online: check-in at BRU is chaotic (one hour-long line) and SN staff seem to know nothing. Onboard is fine - no service to speak of, but you can get the same thing from Ryanair for one-fifth the price. For sale food options very poor: only overpriced junk food. I'll make an effort to fly someone else.

Brussels Airlines review - by P Marchiori

25 July 2007   Customer Trip Rating :

BRU-BGY-BRU. I had quite a good impression: nice and helpful crew, both flights on time, aircraft (734 and RJ85) clean. The only regrets are the food on purchase, but with fair prices, if you fly b.light (economy) and the cramped seat-pitch with the 734.

Brussels Airlines review - by Mark Hurter

3 July 2007   Customer Trip Rating :

BCN-BRU in B.Light.For a last minute bookin EUR 108 was ok. Easy online check-in. Service was nice. Plane a former Virgin Express B737. Boarding was early but due to problem with loading crew a bit late. All in all a good flight.

Brussels Airlines review - by Luc Mathieu

30 June 2007   Customer Trip Rating :

Brussels-Athens-Brussels in b.flex I agree with mail of Robin De Paepe. These were the first flights with the new version of SN. A disaster. The impression that they took the worst of both low-cost and regular airlines. Old planes, poor seats, food in boxes, no access to lounges. Leaving Brussels we were delayed for more than 3 hours, (by a strike in Greece?) no compensation was offered, you should expect to be invited in the lounges ( I had to pay with miles), departing at 1 pm instead of 9 am we received onboard a breakfast. I had to take both ways a connecting flight to Heraklion (Aegean) it was impossible to have our baggage transferred; we had to recover them in Athens, carry them to upper-floor and check-in again. Crew was friendly. Poor good old Sabena!

Brussels Airlines review - by Luc De Jonghe

30 June 2007   Customer Trip Rating :

BRU-MAD and back. Although the service on the "new" Brussels Airlines is not that bad, at least in b-fle , I think back with some nostalgic feeling about the old days with SN Brussels, where Business Class was still existing, meals were not being served in a cardbord box and for those who were quite tall it was very easy to book a seat where they got plenty of legroom, not to forget the free access to the lounges. Where being lower than Gold Membership you now have to pay €15 to get allowed and getting 1250 instead of 2000 status miles for your European flights. Only time will tell if the "new" concept combining best (?) of SN Brussels and Virgin will fit more for the daily tourist or for the business traveler, more frequently being part to the last group I myself however have already made up my mind where possible.

Brussels Airlines review - by Ian Ford

14 June 2007   Customer Trip Rating :

Birmingham-Brussels-Kigali-Nairobi return. Excellent flights. Flew B.Lite but as I was connecting to an intercontinental flight I got food on the short European sectors. The planes were clean, food good and staff friendly. There is no AVOD on any plane in Economy but that doesn't really bother me as I prefer to read and people watch. I would recommend on international routes, although you probably will find that with the cities they fly to, you don't have much of a choice anyway!

Brussels Airlines review - by Robin de Paepe

11 June 2007   Customer Trip Rating :

I rencently flew from GVA to BRU in bflex (award). I was very disappointed. I think the flight are really outpriced for what you have (price is about 300 € one way in bflex). Boarding was delayed first by 10 min, then by another 10 min, then again... We finally left with more than 30 min delay without any excuse or reason given by the crew. Plane was an old 737-300 from Virgin Express. Although I sat on seat 2F (first row), it was EXTREMELY uncomfortable, because arm rest can be removed, and the table is inside (so it is larger than it should). Food was really disappointing, just a salad with some tuna. Of course flight is not very long, but if you compare the price and the service, it is extremely bad. For the price, you also have to pay an extra fee if you want to visit the lounge. Of course champagne is no lounger on board. The "Magic curtain" was not working either.Crew was however helpful and smiling. I am really disappointed by their new product, where you have the choice of paying much for no service, or pay a fortune for flexibility and some (bad) service. Why can you not pay the right price for some good service (and have a decent seat) without paying for flexibility ?

Brussels Airlines review - by Stefaan Meulders

28 May 2007   Customer Trip Rating :

BRU-CPH-BRU: Brussels Airlines stepped away from the classic economy/business configuration and introduced b.light as an alternative for economy and b.flex as an alternative for business. b.light is promoted with very cheap all inclusive fares but with the first flight I wanted to book fares were extremely expensive even more expensive than what they used to be when the company still flew under the SN Brussels Airlines flag. For the now more expensive b.light fare you even get less service (e.g. no free drink or a free snack). Since the b.light flights were that expensive I checked the b.flex fares and to my surprise b.flex fares were only 1 Euro more! For that 1 Euro you get a refundable ticket, extra luggage allowance, a free newspaper, a free meal, free drinks and 5 times the amount of frequent flyer miles. Since I had to visit my supplier I booked the 1 Euro more expensive b.flex fare as it offered more value. As drinks were free and champagne was on the drinks list I asked champagne. Crew immediately excused they didn’t have champagne on board… food was OK but not really that much better compared to what it used to be on SN Brussels Airlines in Economy. I have some mixed feelings about the new airline where in the past SN Brussels Airlines was overall good value the new Brussels Airlines seems to be pulling back their standards to a low cost airline with still high/expensive fares.

Brussels Airlines review - by S Koenig

15 May 2007   Customer Trip Rating :

Vienna-Brussels Economy. We chose this airline because of the cost and the fact that it was the only line flying this route non-stop. Plane was pretty new. All food and beverages were for purchase (not even free water offered). We were told prices were in the inflight magazines, and there were no such magazines in the seat pockets around us, but the flight was relatively short, so we did not worry about it.

Brussels Airlines review - by David Gartside

13 May 2007   Customer Trip Rating :

BHX-BRU-in BLight (an unfortunate word in English!) On-time departure in an almost empty and rather tired B737 - despite the new exterior paint job. Strangely all the internal notices were in Danish and English. Quick luggage retrieval at BRU. As others have commented all catering in the back was to purchase, and no-one seemed to be buying - so relatively little for FAs to do. I hope that the new airline doesn't get dragged down to the standards of the low-costs, because it had been doing a good job.

Brussels Airlines review - by S Koenig

13 May 2007   Customer Trip Rating :

Vienna to Brussels in Brussels Light (aka Economy) class. Fare was far less than that on other airlines for the same routing, and the only one non-top. Plane was fairly new and comfortable. In-flight service non- existent. Not even free water offered. You could purchase drinks and snacks (few people did so on this short flight). Flight was on time. No real complaints.

Brussels Airlines review - by C Vopel

8 May 2007   Customer Trip Rating :

BRU-HKI: self-check-in using the airport computer was an absolute mess. Could check myself in, but not my 2 year old son because the name on my VISA card doesn't match his. The computer just froze - the software is a joke. There is a "luggage drop" desk but actually you can't check yourself in if you have luggage. This information is not available anywhere so it's trial and error on the spot: not even any of the hostesses is able to help, they just recommend that you join the regular check-in queue (with a tired toddler). This facility has been in place for quite some months now! Arriving to Helsinki the hostess announced the local time wrongly and played the wrong Finnish language message which announced the duration of the flight instead of the usual "welcome to Helsinki". Must have been a trainee, right?

Brussels Airlines review - by Joe Shott

8 May 2007   Customer Trip Rating :

Entebbe-Brussels-Prague return. Most importantly - the fare $800 USD return is unbeatable, especially from Africa and flying peak season. Prompt arrival and departure. Bags dropped within 5 min of getting to claim area in PRG. Friendly, multilingual crew. A340-400 were revamped and sparkling interiors. Food above average, of good variety on all legs, and in good quantity. Even got a transfer meal between the 1 hr leg of BRU-PRG since I had been booked on overnight flights to/from Africa. No other passengers received meals during this time. That's attentiveness! If the fares continue to be lower or near KLM then I'm converting from here on!

Brussels Airlines review - by F Costa

27 April 2007   Customer Trip Rating :

Once upon a time there were two nice airlines, now they merged they got the worst of the two. Now it is almost 30 min that I try to log in on their site to book a flight, but I'm really considering that Ryanair will serve me better.

Brussels Airlines review - by Gyorgy Szeibert

25 April 2007   Customer Trip Rating : n/a

BRU-BUD-BRU. Same multilingual crew like on SN & Virgin Express before. Their new uniform very nice. Onward by Avro (ex SN) back by B737(ex Virgin). Both clean but slightly delayed. Ticket fare is correct. Interesting to see businessflex & businesslight passengers.

Brussels Airlines review - by Stephen D'Arcy

4 April 200   Customer Trip Rating : n/a

Flew to Porto under "old" SN Brussels Airlines - fruit juice/wine, hot sandwich, tea/coffee provided free. Flew back four days later under new "Brussels Airlines" regime with stewardesses (new uniforms so-so) bringing round - no, not the trolley but the price list, à la Ryanair and other "pay" airlines. Less work for the stewardesses on short-haul flights of one hour duration.

Brussels Airlines review - by Enrique Simeone
20 March 2007

Bru-Gva return in C class. Bru-Gva leg badly serviced by FA. Unprofessional and don't give a damn attitude plus aggressiveness. The return was better, and up to the usual SN standards. I am a Platinum level member with this company but I did not want to let the occasion go thru without mentioning this. This is one of most used routes with the company and therefore, I felt like mentioning that they are on the way of becoming low cost, earlier than expected!

SN Brussels Airlines review - by David Gartside
26 February 2007

MAN-BRU return. Friendly crew who worked hard dispensing a reasonable 'keep you going' standard snack and drinks - even managing a second trip with the coffee pot coming home. Good work offloading luggage, etc. On a short sector like this, you couldn't ask for more - well done SN Brussels. The only concern is whether this standard will be preserved through the March relaunch as Brussels Airlines.

SN Brussels Airlines review - by Martin Brown
19 January 2007

BRU-MAN Y Class. I wasn't expecting much from this flight, but was pleasantly surprised. I booked the flight through BA, flying out with BA and returning with SN Brussels. I selected a BA Connect Plus ticket and this meant I was allowed to use the BA lounge, but SN Brussels still serve food on their flights, so I had the best of both worlds. Flight left on time and check in staff were friendly and helpful. The aircraft was an RJ-100 and pretty much as you'd expect ie. slightly worn but quiet. Unfortunately I got a seat in row 9, which meant I had the useless luggage bin. I especially liked the slight change to the safety instructions where they actually said that in the event of loss of cabin pressure, apart from having oxygen masks, "the plane would rapidly descend to get to a breathable altitude and as such make sure your belt is tight". I've never heard this before. Meal was actually quite nice with a salmon salad with couscous and 2 different sandwiches. Baggage arrived quickly and as RJ-100's can use airbridges I was out of the airport very quickly. I would use this airline again, but if possible will book through BA and get the same ticket.

SN Brussels Airlines review - by Lorayne Pond
9 January 2007

We have been flying with Virgin every 6 weeks from Nice to Brussels round trip ever since we've moved to the south of France. The flights have always been on time and the crew wonderful. We just got home from Brussels 2 days ago on a SN Brussels flight that was 2 hours late! Leaving for Brussels on an SN Brussels flight also, we didn't have a gate and had to go through the time consuming effort of being bussed to the plane - also an hour delay. My question is it always going to be like this now that the two airlines have merged? Beside that on a positive note the crew are very nice and friendly.

SN Brussels Airlines review - by Johan Vranken
27 November 2006

Brussels to Madrid in economy return. Both flights on time. Planes (Avro) not new but in good condition and very clean. Generous seat pitch and tasty meals served by friendly, smiling and multilingual crew. A very good experience.

SN Brussels Airlines review - by David Gartside
27 November 2006

MAN-BRU BAe 146. On-time good quality flight from SN Brussels. Hope they can maintain this quality post the re-launch as Brussels Airlines. Only flaw at the Manchester check-in where the screens directed you to the wrong desks. However grumpy VLM staff at those desks left you in no doubt that you were in the wrong for not being a mind-reader. They got so much fun out of this they never changed the underlying mistake.