Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports

Brussels-Bilbao-Brussels on Avro 100 in b flex (economy plus service). Cabin crew on the outbound flight were great, very warm and service was of a near business level (excellent food, pre flight drink, multiple drinks, excellent for such a short flight). Inbound flight crew seemed more hurried and less interested but service was still superior to many other airlines. The airplane was getting a bit old but had a very comfortable 2-3 set up.

I am happy to note Brussels Airlines have renovated their Fleet providing more comfort for travellers. Return flight from Nice to Brussels in Business Class (A319) on 12th May was well run with a friendly and efficient crew. Afternoon snack was tasty and appreciated. This Airline is worth trying.

LYS-BRU-LHR first flight on Avro RJ100, second on Avro RJ85. Good flight though 2nd a little late due to aircraft late arrival. Both crews professional and friendly with interesting en-route information in 3 languages. Food and drinks prices correct despite limited choice. Good value but long transit in Brussels (4 hours). Luggage delivered quickly in LHR. Bus shuttle from aircraft to terminal in LHR unfortunately adds to the delay and no remarks from crew to the passenger in front of me who didn't put his seat in the upright position on landing, apart from that a smooth flight.

BRU-BCN-BRU - B-light. On time. Online check-in is very efficient. I enjoyed the flight. Very friendly staff and attendants. A319, new recargo seats with enough legroom. Drinks and snacks available for an acceptable price.

BRU-MAN-BRU in b.light. Straightforward hassle-free lights. Outbound flight in nearly full RJ 100, return flight RJ 85. Easy mobile check-in, no delays, and remarkably no wait for luggage in BRU. Food for purchase menu totally uninspiring. Reasonable value for 137 euro return.

BRU-LHR and FCO-BRU. Avro RJ85 on first leg and 737-300 on second. Both aircraft looked tired, old, and in need of reconditioning. Brussels Airlines is really a low cost airline "dressed-up" as a major. Not a single cup of water offered onboard. At FCO, hand luggage was weighted and as there were the 4 of us, they forced us to move bits from hand luggage to checked baggage. As a frequent flyer, I travel 3 times a year over the Atlantic and have flown many airlines, but Brussels Airlines is at the bottom of my scale.

BRU-Toulouse-BRU in B Flex economy +. Both flights on time on the very old Avro 100s. Whilst glad to report that the Brussels Airlines crew still offer a fairly professional service, the B Flex product is hardly attractive - a free drink and a 'snack' - a small packet of Doritos! A newspaper if you are lucky, but no extra legroom. Best to buy a B light ticket and purchase drinks/food. Sadly I rarely use Brussels Airlines these days due to the unrealistic economy fares they offer on my regular routes and competition from the likes of Easyjet and Ryanair. They need to improve their product and their pricing.

BRU-BCN return in b-light. On time departure and arrival, online check-in very efficient, quick drop-off luggage in BRU, friendly staff and attendants. Smooth flight, enough legroom, drinks and snacks available for a decent price. A very good experience.

We flew from Brussels to Seville in B.Flex, economy plus. Check-in in Brussels was very fast and friendly at the dedicated B.Flex counters. Service onboard was very nice. We received a breakfast with complimentary drinks. Great staff. Looking forward to try their new business class on long haul!

BRU-BCN return. Both legs on Airbus A319 aircraft's with the new recaro seats. Seat pitch was however much better on the outbound then the inbound where it was charter style. This is unacceptable for a national carrier. Both flights arrived ahead of schedule.

BRU-LHR and MXP-BRU. First leg on A319, second leg on Avroliner. Both legs on time. Bus-to-aircraft used both ends at BRU as well as at MXP. Business Class has an amateur feel about it; especially on the second leg, the crew were giggling like children and missed collecting hot towels. Small detail but makes an impact on how you feel about the experience. The gourmet food promised was anything but.

NCL-BRU-AGP-BRU-NCL in b-light (discount economy). Newcastle-Brussels sectors operated by BMI regional. Check-in online 24 hours before, no queue for drop off. Outbound FA fairly surly but extremely bright and cheery on return. Coffee and waffle perfectly adequate. Fairly long trek at Brussels from non-Schengen to Schengen gates, although little in the way of queues. Aircraft substitution and baggage reconciliation issues meant a fairly farcical situation at gate, several duplicate seat assignments added to confusion, although onboard crew were extremely efficient and apologetic. Ageing 737 into Malaga not particularly comfortable. Return on newer A319 with new slimline seats and all on time. Catering on BRU-AGP sectors was BoB which was fairly expensive. Overall, very good service for the price and will certainly consider using SN again.

Early-morning Geneva-Brussels flight on A319. Comfortable slim line leather seats. Efficient and professional cabin crew. One complaint only: hot beverages unavailable due to water tank left empty because of extreme freezing temperatures in Geneva.

Prague to Brussels return. Travelling as a party of 7 and got a great fare. Outbound flight on a freezing Avro RJ100 - even the FA's had to wear coats in the cold cabin until the temperature rose to an acceptable level some time after takeoff. No complimentary service in b.light, but that doesn't matter on a 1.5 hr flight, especially when prices for snacks/drinks are quite reasonable. Return on a RJ85, 30 min delay from BRU with no explanation given. Both aircraft clean with comfortable leather seats (2+3) and decent legroom for a regional jet.