BRUSSELS AIRLINES   Customer Reviews and Passenger Trip Reports

BRUSSELS AIRLINES customer review :  17 March 2010 by Erik Johanssonn (Portugal)

I fly regularly between Porto and Gothenburg via Brussels with Brussels Airlines. The time table suits me, the way you are treated is very good, cabins are clean and comfortable, and as far as service is concerned, you get what you pay for. And the prices are very good compared with other options I have.

BRUSSELS AIRLINES customer review :  10 March 2010 by F Costa (Italy)

Problem of Brussels Airline is that they have to decide if they are a low cost or a standard airline. Low cost prices are not so low, but if you are travelling at full price you are served like a low cost airline, this applies in particular for ground services in the airport: long queues, bad info, personnel not trained to handle unexpected events, such delays or cancellations and very few people at the help desks. Before from Brussels there was the choice between SN Brussels and Virgin Express, both company were delivering good value for money - when they merged together they took the worst of both airlines and put it on the same plane!

BRUSSELS AIRLINES customer review :  7 March 2010 by M Vermeire (Belgium)

The biggest problem of Brussels Airlines is that in a mostly small Avroliner cabin three classes are done. Passengers in business do not even have the privacy of a curtain. In business a very cheap champagne is offered. The meal service in so called B flex is usually rather poor - a company that started very good after the Sabena disaster as SN Brussels, even offering hot croissants in economy, now approach the level of a cheap carrier.

BRUSSELS AIRLINES customer review :  20 February 2010 by D Mabillard (Switzerland)

GVA-BRU-GVA on Brussels Airlines in B.Flex cabin. Airplane old 737-400 going to BRU and a B737-300 on the way back. Airplanes were showing their age but are ok. Seat pitch was ok in B.Flex class. Service was very good with a good snack, full beverage service. Cabin crew were nice and multiligual. B.Flex product is very good - almost the same level as some other airlines business class. You can't access lounge for free but you are allowed to use fast lane at security at Brussels which is very good.

BRUSSELS AIRLINES customer review :  19 January 2010 by J Eriksson (Sweden)

Had a B-Flex with Brussels Airlines. Plane was delayed 5 Hours because of snowfall in Sweden so we missed our connection flight. Our onward ticket with a 5-star airline got rebooked to a low cost airline (economy) with non-existent service. Also we had to pay for hotel 1 night in Brussels that Brussels Airline refused to pay. I cannot recommend this airline to anyone.

BRUSSELS AIRLINES customer review :  20 December 2009 by Thomas Riekel (France)

My wife and two kids left from Kinshasa to Toulouse via Brussels. The plane had three hours delay on arrival in Brussels and they missed the connecting flight. The next flights were full, one was cancelled, the last flight at night again did not take off. They refused hotel, or any support, claiming always there would soon be a flight. They slept on the floor in the airport. The next day same story, no assistance, no help - flights leaving to Toulouse booked out. She left finally at 6pm, a delay of 36 hours, in which no assistance or help whatsoever was given to them. Brussels should be ashamed, their service is non existent.

BRUSSELS AIRLINES customer review :  5 December 2009 by Arsen Sahakyan (Italy)

BRU-OSL in economy class. Check in on-line and printed my boarding pass before arrival at the airport. Luggage drop off at a designated counter was quick and hustle free. Flight was on time. Staff friendly and helpful. Food available for purchase on board. Overall experience was quite positive except for a loud noise made by an old Avro RJ100 engines during the entire flight. If booked in advanced, fares are normally affordable.

BRUSSELS AIRLINES customer review :  30 November 2009 by Patrice Santiago (France)

LIS-BRU. Brussels airlines is downgrading its product, which is becoming low cost with old and tired 737s from former Virgin express with very cramped seats and one of the worse pitch. Inbound flight with TAP and you could size difference for seat comfort and overall package. Will try avoiding this company when possible, until fleet is upgraded and they become more competitive. .

BRUSSELS AIRLINES customer review :  15 November 2009 by Stephen D'Arcy (Belgium)

Brussels-Venice return. Worth noting that in theory BLight pax have less cabin baggage allowance than BFLEX and only the overhead lockers down to row 4/5 are large enough to hold a standard carry-on suitcase. So get on early and grab one of these lockers! Online check-in is a real bonus when flying at the crack of dawn. It meant I could take the first airport bus arriving at 05.35, go straight to security and arrive at gate A71 (somewhere near Mechelen) before loading started.

BRUSSELS AIRLINES customer review :  12 November 2009 by M Kaye (Israel)

Tel Aviv to Brussels and on to Barcelona and back. All flights were on time - three on A319s and the other an Avro. Service polite, friendly and efficient. Meals and refreshments were free and fine on longer legs. No videos or music was available. Price was keenest of all airlines on the dates travelled. All in all a good package with nothing meaningful to complain about.

BRUSSELS AIRLINES customer review :  22 October 2009 by J Hansen (Denmark)

CPH-BRU-CTA return in b.business. Champagne on boarding, Cold meal CPH-BRU-CPH - and warm lunch BRU-CTA-BRU. Huge difference between service and attitude of crew, which gave me an inconsistent impression. Satisfying experience - food was really good.

BRUSSELS AIRLINES customer review :  24 September 2009 by Jean Louis Vergaert (Belgium)

Brussels to Budapest B-Flex: seems the additional cost of B-Flex compared to B-Light is worth when you fly on a B737, as you have a probability to get the seat next to you free. However, if you fly the Avro, the flight is almost always full and you are in exactly the same cramped seats and suffer lack of hand luggage storage space like B-Light - so you pay much money for the privilege of a regular food tray and apple juice. I had to fly with my handbag under my feet, and it was far from comfortable. SN Airlines is basically a no frills airline, but to be fair they have good schedules and are timely.

BRUSSELS AIRLINES customer review :  18 September 2009 by Robert Phillips (Belgium)

BRU/FCO/BRU. On this route they use very old 737s and their age shows - legroom is also very tight. Crew are efficient, information on safety, weather, delays, transfers etc well delivered. If only Brussels airlines could afford some to buy some new aircraft!

BRUSSELS AIRLINES customer review :  8 September 2009 by R Gehararigo (Switzerland)

GVA-BRU-Kigali Business Class. The aircraft were clean and FAs ready to help. The food and wines were perfect. The selection of wine was impressive, although they did not seem expensive. Some improvements may be entertainment - selection of movies were limited.

BRUSSELS AIRLINES customer review :  17 August 2009 by Tommy Desmet (Belgium)

BRU-BCN-BRU in B-light economy. Flights on time, on A319, which I find is slightly more comfortable then their B737. Cabin crew ok. They have to change their choices of food in B- light. They did not change their "menu" in 1 year time now. New Terminal T1 in BCN is quite hard to find your way. Price in B-light was quite expensive so not really value for money!

BRUSSELS AIRLINES customer review :  10 August 2009 by D Perrier (Belgium)

Have flown Brussels Airlines many occasions over the last year, including flights to West Africa and around Europe, in Economy and Business. Three-service classes (business, b-flex, b- light) on an 80-seat aircraft is ridiculous, confused and not very professional - they should simply charge 5 Euros and give drink/snack to all passengers. Business class on European flights is not worth the extra money, seats are identical and they fill the middle seats when flight is full. Long haul flight are better but check-in is chaotic and unprofessional most of the time. They insist on weighing and tagging hand luggage for flights to Africa to control weights - for business class passengers! Food and IFE standard business class, nothing special, sometimes very salty food. Service in business is irregular and ends 2 hours into the flight - after that you are on your own. Privilege programme is confusing for staff and passengers. Access to lounges is complicated, even for Privilege Gold member, especially if flying on code-share flights. Conclusion: fly with Brussels Airlines if you have to or if you get a very low fare for your destination. Otherwise, avoid it.

BRUSSELS AIRLINES customer review :  14 July 2009 by I Reich (Germany)

Hamburg to Dakar via Brussels and back in business class. Service was okay, not latest model seats on the flight Brüssels to Dakar but comfortable. Food was okay, service with a smile. If you compare Air France and Brussels Airlines, the Air France seats are a little bit better but you pay €700 more.

BRUSSELS AIRLINES customer review :  5 July 2009 by Stefaan Meulders (Belgium)

BRU-LIN-BRU in B-Flex Economy. Impossible to book B-Light Economy on Brussels Airlines website due to fares sold out so I had to book the more expensive B-Flex Economy (bringing the ticket price at almost 500 Euro). One of the differences between B-Light and B-Flex is you get free drinks and a meal whereas otherwise you have to pay for drinks and food in B-Light Economy. Flights to Linate are operated by Alitalia so in the end if you book B-Light or B-Flex the service is the same. This means for the meal you can choose between a small sachet of biscuits or crisps. Not exactly a great deal and not justifying the significant price difference. Since the flights were operated by Alitalia the plane itself was an Airbus A320 at least more comfortable than the rather outdates fleet of Avro’s SN operates on most European routes. Hopefully SN will leave the B-Light and B-Flex system behind them and will look less like a low cost (but expensive to fly) airline once the cooperation with Lufthansa starts later this year.

BRUSSELS AIRLINES customer review :  29 June 2009 : by Dimitri Labis  (Belgium)

First time and last time I use Brussels Airlines. I didn't know Brussels Airlines was just another low cost airline but at the price of a regular flight. Seats on Brussels Airlines are very uncomfortable and no leg room. Unfriendly flight attendants and you have to pay for everything even water. I feel I have been fooled since I booked on Alitalia but due to the codeshare had to fly with Brussels Airlines. Totally different comfort and service on the return journey with Alitalia. Can't understand why this discrepancy.