Brussels Airlines

✅ Trip Verified | The European business class by Brussels was already an extremely weak and low classed product, however as from 1st April 2024 the obviously otherwordly management did add a new caper. Passengers in business class wanting a second drink have to pay for it - the meals are usually inedible and prior to 1st April you were able to chose something from the list where passengers in the economy have to pay for (sandwiches cookies) So when flying to Barcelona (fare something around 361 €), once again the meal was some Buckwheat with 4 pieces of chicken - no fruit, cheese or sweet added - yes 2 chocolates - I was not so hungry and certainly not in the mood to eat that inferior meal, I requested for some cookies and promptly a bill of 4 € - lucky I did not open the packet yet - I gave it back when paying a business class fare I simply refuse to pay for anything on board! Had a decent small sandwich in Barcelona! I must describe Brussels Airlines as the most scandalous airline in business in Western Europe and it is really the only place where I am feeling ashamed to be a Belgian. Instead of painting their very old planes with hard seats in very fancy colours (Red Devils, Brueghel) the company better should offer a decent business class with an upmarket Belgian meal - 2 chocolates is not enough. Senior management should be very ashamed with its very low classed product in a country with a reputation for great food.

✅ Trip Verified | The fare is unbeatable, and staff were very nice. I had a delicious kosher meal and Pita Falafel. Drinks were offered generously. I arrived refreshed and am happy about my choice. If I need to bring up negatives that will only be bus shuttle to a field position at origin airport, and for some strange reason their coffee is very acidic.

✅ Trip Verified | For me, this is by far the worst airline in Europe. How they treat property of their passengers and the passengers itself is without words. I was flying with Brussels from Brussels to Munich. The flight was delayed by multiple hours and the ground personnel was extremely unfriendly. In addition, they lost my luggage and did not want to pay a compensation. This is already bad, but how Brussels was handling my case afterwards was just disturbing and unbelievable. The customer service of Brussels Airlines was not only unhelpful but also extremely rude. The experience with them has been deeply disturbing, not just because of the financial loss (which is significant) but especially because I know after this experience that Brussels Airlines is not an airline you should trust to treat you with fairness. Their unwillingness to provide reasonable solutions or exhibit a basic level of customer service decency is alarming. I urge anyone considering flying with Brussels to think twice. The only good thing with this airline is that after experiencing them, you appreciate other airlines.

✅ Trip Verified | Good service overall. Professional cabin crew. However, very bad SN lounge in Brussels: the food is really bad and the staff are unpleasant. New seats on A320neo are also not comfortable at all.

Not Verified | They charged me huge flight change costs, failed to call me back 8 times (after promising to do so) and then made me buy a whole new ticket for my return flight. Turned out to be the most expensive flight/mile I've ever taken.

Not Verified | Awful ground staff! I am extremely disappointed with this company and will never travel with them again! I have been traveling with Brussels Airlines for quite some time. My flight was scheduled for 7:10am, boarding starting at 6:20 am. Having checked in online the day before my trip, I arrived at the baggage drop at 6:10 am. There was a lady before me, so the agent checked her in and labeled her luggage. My turn came, he took my passport to check, then told me to drop my luggage to be labeled. Everything was fine until he told me to wait as he was going to talk to his manager as my luggage wouldn’t make it to the plane because I was late, I could not board the plane and I would have to rebook, I was astonished. I did not understand what was happening! The plane was still boarding. I still had 50 minutes left. Passengers were still coming. They had the same problems as me! The agent refused to take our bags claiming that we were late while we weren’t. There was still enough time! Boarding wasn’t close as it had just started! He then took us to his manager, who did not want to hear anything! She completely refused to help. She told us to go straight talk to the people in charge of bookings! Once there, they told us we had to pay extra for rebooking while we did not miss the flight at all. I had to pay extra £173 for the next flight which was scheduled at 5:50pm then stay overnight in Brussels as my connection was at 12:10pm the next day! They just refused to take our bags while we had already checked in! Then that makes us pay extra money. On top of that, which makes us spending 24 hours for a 9 hours flight! Some people had to wait two more days as there wasn’t any connection availability for them. Staff are very rude and are not understanding at all! It’s ridiculous and very frustrating!

✅ Trip Verified | Terrible flight and customer service from this airline. Lost baggage, poor customer service and communication when there were flight delays (for departure and then connecting flight) . The flight was expensive given the experience I had. I would not fly with this airline ever again.

✅ Trip Verified | Excellent flight. Easy check in. Left on time and arrived early. Very good cabin crew and service. Purchased food and beverage and was satisfied with quality and cost. Clear information from the flight deck. Comfortable enough seats for short flight. Baggage arrived quickly. Overall very satisfied and would fly with them again.

✅ Trip Verified | I did not get my luggage after arriving. That was late, near 23 o'clock. We had to wait to our luggage ca 1,5 hour. I missed my connecting train as well. It was necessary to book a hotel room. Next day I missed my working pass.

Not Verified | Return flights were smooth and very low cost like. Crew professional and courteous. Comparing to similar flights with KLM I’d say they are expensive and not a value for money Airline perhaps because this is a business route without competition!