Home Page

 

Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports



PAGE

1 2 3 4 5 6 7
Bookmark and Share









Brussels Airlines Customer review :  15 March 2012 by D Ellis    (Belgium)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-LHR and MXP-BRU. First leg on A319, second leg on Avroliner. Both legs on time. Bus-to-aircraft used both ends at BRU as well as at MXP. Business Class has an amateur feel about it; especially on the second leg, the crew were giggling like children and missed collecting hot towels. Small detail but makes an impact on how you feel about the experience. The gourmet food promised was anything but.



Brussels Airlines Customer review :  9 March 2012 by N Francis    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCL-BRU-AGP-BRU-NCL in b-light (discount economy). Newcastle-Brussels sectors operated by BMI regional. Check-in online 24 hours before, no queue for drop off. Outbound FA fairly surly but extremely bright and cheery on return. Coffee and waffle perfectly adequate. Fairly long trek at Brussels from non-Schengen to Schengen gates, although little in the way of queues. Aircraft substitution and baggage reconciliation issues meant a fairly farcical situation at gate, several duplicate seat assignments added to confusion, although onboard crew were extremely efficient and apologetic. Ageing 737 into Malaga not particularly comfortable. Return on newer A319 with new slimline seats and all on time. Catering on BRU-AGP sectors was BoB which was fairly expensive. Overall, very good service for the price and will certainly consider using SN again.



Brussels Airlines Customer review :  27 February 2012 by A Leger    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early-morning Geneva-Brussels flight on A319. Comfortable slim line leather seats. Efficient and professional cabin crew. One complaint only: hot beverages unavailable due to water tank left empty because of extreme freezing temperatures in Geneva.



Brussels Airlines Customer review :  16 February 2012 by Juraj Kovac    (Czech Republic)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Prague to Brussels return. Travelling as a party of 7 and got a great fare. Outbound flight on a freezing Avro RJ100 - even the FA's had to wear coats in the cold cabin until the temperature rose to an acceptable level some time after takeoff. No complimentary service in b.light, but that doesn't matter on a 1.5 hr flight, especially when prices for snacks/drinks are quite reasonable. Return on a RJ85, 30 min delay from BRU with no explanation given. Both aircraft clean with comfortable leather seats (2+3) and decent legroom for a regional jet.



Brussels Airlines Customer review :  13 February 2012 by J Schultz    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to Dakar. On the outbound flight, we only learned upon entering the lounge that this flight would not be operated by Brussels, but by HiFly! Leg space was poor for a six-hour flight. The crew, which consisted of Brussels and HiFly, was nice, but couldn't really change anything. Inflight entertainment was not available. Quite surprisingly (or not), it was the same for the return. If I can avoid it, I will!



Brussels Airlines Customer review :  27 January 2012 by Peter Cullen    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly BRS-BRU by Brussels Airlines (actually operated by BMI Regional) 3 or 4 times a year. The flights are good; punctuality excellent, efficient online check-in, comfortable seats and crew efficient. Frankly though they should be as the standard fare (BFlex) is over 600 for two one-hour flights. They claim a cheaper BLight fare exists, but even booking 6 or 8 weeks in advance it never seems to be available. To add insult to injury, after paying 600+ you are charged 5 to use a credit card, that is just extortion. Premium fares and low-cost money grabbing tactics do not go well together.



Brussels Airlines Customer review :  18 January 2012 by W Murow    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One of the main problems of this airline is the inconsistency of its product. The fleet has been modernized in the last two or three years, but they still dispose of many ancient B737s and Avros. Seat pitch is better than with many competitors, but broken seats can be found much too often. FA's sometimes are overwhelmingly friendly, but as a rule, they are uninterested and rude. My last flight BRU-TXL-BRU was quite typical: Outbound flight on a relatively new A319, extremely unfriendly chief purser, other FA's indifferent. Inbound on an old Avro, but FAs very friendly. Unusually cordial welcome (and farewell) by the Captain, and we arrived half an hour early. All bets are off with this airline - expect the best and the worst.



Brussels Airlines Customer review :  18 January 2012 by S Wilson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BRU return in B. Economy flex. On Airbus A319 and Avro RJ85. Economy flex is essentially economy class on a flexible ticket, but has a few advantages. Fast track security is available at both Heathrow Terminal 1 and Brussels, which is helpful at peak times. Seating is allocated with an empty middle seat if available, which it was on both flights, making it similar to business in that sense. Onboard there is complementary food - in the morning a rather bland cheese roll and a pain au chocolat, in the afternoon it was two sandwiches and a cake. Still drinks included complementary wine and beer which is welcome. Overall reasonable for what is essentially a 50 minute flight with time built into the schedule to take into account expected delays at Heathrow. Competitively priced with BA on same route and the fully flexible Eurostar fares.



Brussels Airlines Customer review :  10 January 2012 by M Steegen    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Madrid-Brussels and Brussels-Berlin-Brussels in b-flex all in the same week. All flights on time, plenty of legroom, friendly staff, price of beverages and snacks reasonable.



Brussels Airlines Customer review :  1 January 2012 by J Worthington    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Brussels at 06.30 in economy class for business during the cold and snowy 2010 winter. I was expecting delays but check-in staff at the boarding gate had no information as to when the flight would be ready to depart. When finally on the Avro RJ85 aircraft we had to wait for the plane to be defrosted for over 45 mins, and then we were put to the end of the queue for take-off. Flight attendants were ignorant and inattentive. Bad flight, maybe due to the earliness of the flight and the bad weather. I do however stay loyal to Brussels Airlines due to their great brand image and other reviews.



Brussels Airlines Customer review :  29 December 2011 by Jeff Cioboata    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-MAD. Booked two months in advance yet still relatively expensive compared to Iberia. Therefore expected a better onboard product which was a big mistake. No entertainment, not even a newspaper, food and drinks had to be paid for even for a glass of water. Staff not overly friendly but did their job. The flight departed and landed on time. Overall an okay airline but I am puzzled about their pricing strategy of maintaining full-service airline prices and delivering low cost product standards.



Brussels Airlines Customer review :  29 December 2011 by L Boakes    (Isle of Man)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 2011 Nairobi-Manchester via Brussels. Roomier than most airlines, even in economy class, but no individual inflight entertainment console, just one for the whole area and no choice of movie etc. Food was good, nice and hot and a good selection despite it being a diabetic meal. Breakfast was also good. Staff were friendly and helpful, but check-in staff at Nairobi were not fantastic and gave me the wrong information about check-in time, so I was left standing at the desk for 2 hours. These staff then turned out to be from a different airline. So far I'm happy with the service and value for money.



Brussels Airlines Customer review :  12 November 2011 by J Donahue    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A wonderful flight from BCN-BRU. Aircraft A319, was clean and the cabin comfortable. The ground staff in BCN were courteous, friendly and handled check-in and boarding efficiently. Cabin crew were alert and professional. Food presentation was nice, and the crew were always there to refresh and top off drinks. Highly recommended.



Brussels Airlines Customer review :  18 November 2011 by N Vanian    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Geneva-Brussels. Bujumbura-Kigali. Brussels-Geneva. Brussels airlines is one of the few airlines flying these routes from Europe. Their business class product is average and given the lack of competition on these routes it is fine. The seats have seen better days, not fully reclining so not the most comfortable. The entertainment system is not AVOD and not very good. The choices were limited. Catering is fine, good wine selection and reasonable meals. FA's were friendly and professional. The lounges in Brussels airport are quite nice with good views on the runways, plenty of light and a reasonable selection of snacks and drinks.



Brussels Airlines Customer review :  15 November 2011 by J Shott    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BKO return - Economy. 7 hours delayed arrival due to unforeseen schedule changes. Oral apology given, not really acceptable for 7 hours delay. No vouchers, no miles, no meal provision as a token of apology. I tried this flight option because it is the newest airline to be added to Bamako and the cheap fare is what you pay for - cheap service! No VOD, old seats, and apparently a day trip to Ghana and Benin on the way to Mali.



Brussels Airlines Customer review :  15 November 2011 by Barbara Campos    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to Yaounde was diverted to Douala, then to Kinshasa and only then back to Yaounde without notice. I was told a letter was handed to passengers upon boarding in Brussels, however I never received one. No announcements or apologies from the crew. Arrived with a delay of 8 hours. Service was poor, food was bad. Due to the diversion to Kinshasa we were served the same sandwich twice. Toilets were constantly dirty, entertainment poor with main screen only, bad image and poor sound system.



Brussels Airlines Customer review :  26 October 2011 by Oscar Maldonado    (Guatemala)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fly frequently to Africa. Service onboard and at the airport is good, often very good depending on the crew. Food and beverages are excellent and I always request diabetic food. The aircraft, although well maintained seems to be old. They don't provide private screens to passengers, only overhead monitors with general/sometimes boring entertainment.




PAGE

1 2 3 4 5 6 7
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax