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Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports



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Brussels Airlines Customer review :  9 October 2012 by B Azpiri    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York City to Bilbao, Spain, connecting through Brussels. The flights were wonderful - punctual check-in and boarding times, excellent service from friendly staff, very good beverage and food service. The entertainment on the flight New York to Brussels was great - each seat has their own screen and a good selection of films, audio or games to choose from. On the flight Brussels to Bilbao (about 2 hours) we were served beverages and a warm meal. That just doesn't happen anymore on flights within the United States so it was a welcome surprise. No charge for anything in- flight - alcohol, headphones, pillows, blankets. The way it used to be (and should be).



Brussels Airlines Customer review :  19 June 2012 by Colin Pay    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BRU-VNO.A319 to BRU then RJ100. Leg room better on RJ. Food and drink to buy. This is my only gripe as flights booked through Lufthansa.com but without Lufthansa service due to code share.



Brussels Airlines Customer review :  7 June 2012 by Harun Rathore    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-BRU-BJL-BRU-TXL. European flights in b.flex, intercontinental ones in business class. Since I last flew Brussels Airlines in b.flex, there has been a significant decline in service. A year ago, you received a little tray with a salad, a cold meal and hot bread rolls. Now, it is down to a sandwich or a croissant depending on the time of day. European business class seemed to be down-graded, too. In business, you get now what you used to get in b.flex. Intercontinental flights in business class, however, were quite a different matter. On the way out to Banjul, the plane was equipped with the new business-class seats. In one row the seating arrangement is 1-2-1, in the next 2-1-2. Beds are fully lie-flat beds now. Meals were of an excellent quality for airline food, and flight attendants were attentive and constantly refilled your glasses. On the return to Brussels, the cabin layout in business class was the old 2-2-2 seating, so no lie-flat beds, which was a pity as it was a night flight departing at 22.45 local time. Service was a bit rushed, but then everyone was eager to get at least a couple of hours of sleep before breakfast was served at 5.45 CET.



Brussels Airlines Customer review :  22 May 2012 by David Naert    (Belgium)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-MAD-BRU in b.light. Both flights on-time, with friendly crew. Remarkable only a 2-minute wait for luggage in Madrid. Space extremely tight on nearly full B737-400, which makes for two very uncomfortable two-hour flights.



Brussels Airlines Customer review :  15 May 2012 by P Naudts    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Bilbao-Brussels on Avro 100 in b flex (economy plus service). Cabin crew on the outbound flight were great, very warm and service was of a near business level (excellent food, pre flight drink, multiple drinks, excellent for such a short flight). Inbound flight crew seemed more hurried and less interested but service was still superior to many other airlines. The airplane was getting a bit old but had a very comfortable 2-3 set up.



Brussels Airlines Customer review :  15 May 2012 by Michel Snoy    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am happy to note Brussels Airlines have renovated their Fleet providing more comfort for travellers. Return flight from Nice to Brussels in Business Class (A319) on 12th May was well run with a friendly and efficient crew. Afternoon snack was tasty and appreciated. This Airline is worth trying.



Brussels Airlines Customer review :  3 May 2012 by Claude-Patrick Giraud    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LYS-BRU-LHR first flight on Avro RJ100, second on Avro RJ85. Good flight though 2nd a little late due to aircraft late arrival. Both crews professional and friendly with interesting en-route information in 3 languages. Food and drinks prices correct despite limited choice. Good value but long transit in Brussels (4 hours). Luggage delivered quickly in LHR. Bus shuttle from aircraft to terminal in LHR unfortunately adds to the delay and no remarks from crew to the passenger in front of me who didn't put his seat in the upright position on landing, apart from that a smooth flight.



Brussels Airlines Customer review :  30 April 2012 by A De Heyn    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BCN-BRU - B-light. On time. Online check-in is very efficient. I enjoyed the flight. Very friendly staff and attendants. A319, new recargo seats with enough legroom. Drinks and snacks available for an acceptable price.



Brussels Airlines Customer review :  30 April 2012 by D Naert    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-MAN-BRU in b.light. Straightforward hassle-free lights. Outbound flight in nearly full RJ 100, return flight RJ 85. Easy mobile check-in, no delays, and remarkably no wait for luggage in BRU. Food for purchase menu totally uninspiring. Reasonable value for 137 euro return.



Brussels Airlines Customer review :  28 April 2012 by Sandro Andretta    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-LHR and FCO-BRU. Avro RJ85 on first leg and 737-300 on second. Both aircraft looked tired, old, and in need of reconditioning. Brussels Airlines is really a low cost airline "dressed-up" as a major. Not a single cup of water offered onboard. At FCO, hand luggage was weighted and as there were the 4 of us, they forced us to move bits from hand luggage to checked baggage. As a frequent flyer, I travel 3 times a year over the Atlantic and have flown many airlines, but Brussels Airlines is at the bottom of my scale.



Brussels Airlines Customer review :  12 April 2012 by R Phillips    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-Toulouse-BRU in B Flex economy +. Both flights on time on the very old Avro 100s. Whilst glad to report that the Brussels Airlines crew still offer a fairly professional service, the B Flex product is hardly attractive - a free drink and a 'snack' - a small packet of Doritos! A newspaper if you are lucky, but no extra legroom. Best to buy a B light ticket and purchase drinks/food. Sadly I rarely use Brussels Airlines these days due to the unrealistic economy fares they offer on my regular routes and competition from the likes of Easyjet and Ryanair. They need to improve their product and their pricing.



Brussels Airlines Customer review :  5 April 2012 by M Steegen    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BCN return in b-light. On time departure and arrival, online check-in very efficient, quick drop-off luggage in BRU, friendly staff and attendants. Smooth flight, enough legroom, drinks and snacks available for a decent price. A very good experience.



Brussels Airlines Customer review :  26 March 2012 by T Decorte    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Brussels to Seville in B.Flex, economy plus. Check-in in Brussels was very fast and friendly at the dedicated B.Flex counters. Service onboard was very nice. We received a breakfast with complimentary drinks. Great staff. Looking forward to try their new business class on long haul!



Brussels Airlines Customer review :  19 March 2012 by Tommy Desmet    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BCN return. Both legs on Airbus A319 aircraft's with the new recaro seats. Seat pitch was however much better on the outbound then the inbound where it was charter style. This is unacceptable for a national carrier. Both flights arrived ahead of schedule.




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