BRUSSELS AIRLINES customer review :  13 May 2009 : by Philip Schmidt  (Denmark)

Copenhagen - Brussels - Copenhagen. Check-in in Copenhagen and Brussels went smooth. The aircraft was an Avro RJ85 with it's 2-3 configuration. The seat was comfortable and plenty of legroom. The flight was with no frills, food and drinks had to be paid for. Cabin crew was nice and smiling.

BRUSSELS AIRLINES customer review : 27 April 2009 : by Jean-Louis Vergaert

Customer Rating : 3/5

Brussels-Athens return B-Flex. A bit late, service OK, old plane, food just average. I used to like the concept of B-Flex, offering some good comfort like the 30 kilos and 2 bags allowance, middle seat free when not fully booked, preferred check-in, and the food. Unfortunately some bean counters have passed and decided to cut costs. In addition, they have decided to go have a full Business - I really wonder why: they say it is for their codeshare partners, but before or after a long haul flight nobody needs more gourmet food and champagne. Also, the funny thing is that they will put the Business Class on the front seat, where the armrest cannot be lifted. But what I do not like, as experienced in my flight, is that they start to remove the frills from the B-Flex : food is not usual bland economy, no more good beer, and I even read that they reduced the baggage allowance to 20 kilos. Basically, the B-Flex is now classical economy, and it is back to old-style Business (Business class fares, but in narrow seats and no TV). I find it very poor strategic decision.

BRUSSELS AIRLINES customer review : 15 April 2009 : by M Robles

Customer Rating : 4/5

I've used SN a lot over the years, mostly MAD-BRU, & it's a good no frills service. Punctuality acceptable to good, though I have had some serious delays on rare occasions (max: 2hours, but that was down to weather). Mind you they schedule a 2hr flight as taking 2hr 20 or more. Good deals available on this airline, as are fairly-priced one way tickets. The cabin crew are efficient & personable enough, & on the cheaper tickets you can buy sandwiches etc (though I never bother); on the more expensive tickets you get an ok meal & a drink (including wine or beer).

BRUSSELS AIRLINES customer review : 16 March 2009 : by C Chouleur

Customer Rating : 3/5

BRU-BCN-BRU B-Light Class. On time departures and ahead of schedule arrivals on both legs. A no frills but reliable airline and with good deals. The inflight "menu" is limited and could be extended , pricing is ok.

BRUSSELS AIRLINES customer review : 8 February 2009 : by Daniel Guenter

Customer Rating : 4/5

TXL-BRU return in b-light economy, which is a restricted no-frills economy class. Flight was operated with a not too new Avro RJ100. Seating is 2-3, both in economy and business class. Seats are the same in both classes. They are all a bit worn, sometimes a bit damaged and recline a bit more then they should. Seat pitch okay, recline good and our flight was only half full, which means a free neighbour seat for everyone. Service was very good, though it was a no frills flight. Cabin attendants friendly and helpful. Very good value for a very cheap price.

BRUSSELS AIRLINES customer review : 9 January 2009 : by A Buckley

Customer Rating : 3/5

ATH-BRU-MAN. We booked through expedia that on the ticket stated refreshments included. We had no euros left and therefore had to do without anything to eat or drink until Brussels. If I had wanted a no-frills flight I would have booked Easyjet which is far cheaper. The seating was cramped. A fair experience as the flight was punctual and despite a very tight change our bags made it.

BRUSSELS AIRLINES customer review : 11 December 2008 : by Stephen D'Arcy

Customer Rating : 3/5

Economy and Business have exactly the same seating, seat pitch etc. This is why the number of rows can be varied to allow for different bookings on their flights. The only difference is the "freebies", breakfast/lunch and newspapers.

BRUSSELS AIRLINES customer review : 11 December 2008 : by Tommy Desmet

Customer Rating : 4/5

BRU-LIS return. Professional and friendly crew and on return flight exceptional crew, working as a close team with great results towards the passengers. Old B737 aircraft but still quite comfortable. I am glad that most of the B737 crews are improving their skills towards the passengers. Flight to Lisbon +/- 50 mins delay while the return flight landed about 20 mins too early. Would fly them again when they are cheap!

BRUSSELS AIRLINES review : 10 December 2008 : by Bob Gatecliffe

Customer Rating : 2/5

Venice-Brussels BLight. Space between seats is very tight and uncomfortable for PAX that are 180cm or over. The service if you want anything is pay as you go, but this is a low cost flight and you get what you pay for. It is a bare bones service and operation. Overall the flight was just ok - but I had an exit row seat, with no one in front of me. The aircraft was looking tired, but clean. The FA's were good. I did not utilise the food offerings, so cannot comment. One real gripe was the time to check-in in Venice. It took 1:20min? That is bad by any standards. Would I fly them again? If I had a better choice on the route I wanted to take, then I would take the other option.

BRUSSELS AIRLINES review : 30 November 2008 : by Emmanuel Kongor

Customer Rating : 4/5

A330 Bru-Dla was looking old. Stafs very helpful, inside clean. On my way back the A330 was looking new, inside very clean staff were also nice to the passengers. Economy class too small room for passengers. I travel with SN Brussels because they are punctual.

BRUSSELS AIRLINES review : 30 November 2008 : by Gary Rogers

Customer Rating : 5/5

NCL-BRU-DKR-BRU-MAN. Flew B-flex. Service brilliant. Although B-flex on European flights is more or less economy, I found the only difference between this and the other scheduled European airlines was no curtain to seperate b-flex and b-lite. This was not an issue, because if you fly BA/SK/AF you generally find not much difference in business and economy seats anyway. Flight to Dakar was Business class. Seat was very comfortable, food brilliant, and got a good few hours sleep. Very Impressed with SN. Would fly again, and recommend to anyone travelling to Africa.

BRUSSELS AIRLINES review : 16 October 2008 : by Matt Ray

Customer Rating : 4/5

We had a very enjoyable flight from Madrid to Brussels, nice cabin crew, easy check in, not a complaint. Very affordable as well.

BRUSSELS AIRLINES review : 9 September 2008 : by Tommy Desmet

Customer Rating : 4/5

Brussels-Krakau return. Very good price/quality on both flights. All flights on time. Crew more professional on the Avrojets then on B737 is my experience. Food (to buy) tasty and not too expensive when compared with other airlines. All in all a good experience.

BRUSSELS AIRLINES review : 27 August 2008 : by P Berkers

Customer Rating : 4/5

Brussels-Frankfurt. The flight was not full but more passengers in B-light than b-flex because this flight is more popular by business people than holiday travellers. We flew B-light that means that onboard the drinks and food were on purchase. The crew onboard and at the check-in was friendly and professional.

BRUSSELS AIRLINES review : 20 August 2008 : by Marc Steegen

Customer Rating : 5/5

Madrid-Brussels. We missed our initial flight of 12.10 pm MAD-BRU because of an unexpected delay of six hours with Air Comet in Santiago de Chile. Our'Brussels Airlines B-light ticket gave us no right for a seat in the evening flight to Brussels, but staff booked us anyway and for free to this flight which would cost us another 360 EUR per person. A fantastic and generous offer of a small but wonderful airline!

BRUSSELS AIRLINES review : 3 July 2008 : by Robert Phillips

Customer Rating : 3/5

Manchester-Brussels. I choose Brussels Airlines because on a notoriously expensive route they are slightly better than Flybe - even though they fly old planes, they are normally on time and the cabin staff are fairly good and service is OK. Not yesterday though. FA welcoming announcements broken up by giggles and laughter - unprofessional - by the time she got to Dutch she gave up. Service slow - particularly in B Flex - pitiful meal, offered one drink (after economy had been served). There is no logical reason to pay for an expensive BFlex (business) ticket - which OK is changeable but you have the exact same seating in economy - and poor food/drink. Best to buy the cheapest ticket and buy (if you have to) on board snacks.

BRUSSELS AIRLINES review : 26 June 2008 : by Pat Cleeren

Customer Rating : n/a

Brussels - Barcelona (return), cheap fare, drinks and snack at reasonable prices, friendly check-in and cabin staff polite. No pilot information - not a word on both flights. Plane was clean. They fly you from A to B for cheap fare if you book well in advance.

BRUSSELS AIRLINES review : 30 May 2008 : by Enrique Simeone

Customer Rating : 3/5

BRU-GVA-BRU bflex and b-light. There is no seat difference. Only you buy your own food & drink & newspapers if seated in b-light ! This airline has become a low cost one, in a very short period of time!

BRUSSELS AIRLINES review : 28 May 2008 : by Esbee Clayton

Customer Rating : 1/5

BGY-BRU A319 b.light. I travel frequently for business and am used to the no-frills airlines but this was one of the worst flying experiences I had. To start with the flight was over three hours late. I tried to overlook this as I was tired and I just wanted to get home. But this was just the tip of the iceberg. Inside, the service was terrible. I had to 'excuse me miss' to the stewardess five times before some one came my way. The food/drinks are not free anymore and you have to pay 50 Euros to get complimentary food and drinks (by the way, the food is served in a box!). I just got a bottle of water for a euro and apparently if you are not a b.flex customer (where you get complimentary food/drinks) they treat you like a burden and dont really care. Seats were tight with no leg room, seems like they cut that in half!. My conclusion is, if you are looking 'just' for a seat and dont mind anything else, then go for it. I personally would never fly with them again.

BRUSSELS AIRLINES review : 7 May 2008 : by Mark Geeraerts

Customer Rating : 2/5

NCE-BRU b-flex. They call it Economy+, but I prefer normal economy from another company (LH for example). The food is the same as 6 months ago, no change at all. Very friendly staff, but that's the same as in b-light! Seat preferences are not respected. No lounge access, don't know why people still choose this airline in b-flex.

BRUSSELS AIRLINES review : 5 May 2008 : by Patrice Santiago

Customer Rating : 2/5

BRU-GEN on 737-400. Since merger between Brussels and Virgin, Brussels Airlines is definitively becoming a low-cost airline with average service and cramped seats on 737, no more business class (cheaper premium economy), very old fleet of BAE and 737-400. No more complementary food and drinks, prices on the upside except for promotions, poor frequent flyer programme, online booking suffers from time to time from glitches. No more competition on same routes between the 2 former carriers which has clearly resulted into reduced offer and higher prices. Pity, since Brussels is a regional hub. Apparently, despite unique flag for the company, crew from Virgin and SN Brussels are not flying together - have the feeling that if you fly with former virgin crew, quality of service is lower. Overall; mixed impression with Brussels; however, the crew can be nice and their punctuality among the best.

BRUSSELS AIRLINES review : 22 April 2008 : by D Mabillard

Customer Rating : 2/5

I frequently fly on the Geneva-Brussles route in B.light. Flights usually on time but aircraft are very old (ex-Boeing 737 from Virgin Express), no legroom at all and the selection of the snacks/drinks for sale is poor. If you want to buy something, don't forget to have Euros as only euros are accepted.

Brussels Airlines review - by Jean-Louis Vergaert

28 March 2008   Customer Trip Rating :

Bru-Oslo B.Flex, as there was little price difference with B.Light for that particular flight. The booking website is efficient. The self check-in machine worked well. The AVRO are claustrophobic, and the first row has no legroom at all. Food was good, you can have a beer, but this is no champagne business class (price is not expensive either). Service was friendly and flight was on- time. No complaints for a short flight but still a bit expensive for the legroom.

Brussels Airlines review - by Steven Mahoney

16 March 2008   Customer Trip Rating :

CPH-BRU Economy. This was a pleasant early morning flight. FAs very jolly and efficient. Cabin clean and comfortable. Flight on time.

Brussels Airlines review - by David Gartside

10 March 2008   Customer Trip Rating :

MAN-BRU return. B-Light BAe 146 family both ways. A reasonable performance from SN messed up by others. Significant ATC delays at Manchester outbound: 'heavy traffic' at 2130 GMT? And needless to say Manchester didn't disappoint inbound - no-one available to operate the airbridge for nearly ten minutes. It was probably SN's mistake caused by arriving on time - Manchester expects others to live to its own poor standards and can't cope when they don't.

Brussels Airlines review - by K Hansen

25 February 2008   Customer Trip Rating :

CPH-BRU-CPH in b.flex. Brussels Airlines market this as economy+, so don't expect a Business Class experince - but again, you only pay half AF/SK C class fare on this route. Food of great quality (a warm meal) and drink service unlimited. Perfect for a 1,5 hour flight!

Brussels Airlines review - by Philip Brosens

21 February 2008   Customer Trip Rating :

SN Brussels Airlines was very good. Since the merger with Virgin and the re-branding into Brussels Airlines, the airline is going down the drain. Tries to take customers away from low-cost airlines with new ticketing strategy. In b-light you get the same service as a low-cost carrier (none), but ticket prices are higher. Seats are very close to each other. No legroom in b-light for relatively tall people (I'm 1m90). No food service. You have to buy - but no sandwiches on board (this happened to me on 2 different flights). In b-flex service is better and there is also more legroom, but ticket prices are ridiculously high. A return flight Brussels-Bologna (takes about 90 minutes) can cost up to almost €700.

Brussels Airlines review - by Laurent Malfaire

15 February 2008   Customer Trip Rating :

I flew 25 round trips with Brussels airlines in 2007, in both BLight and BFlex. This airline benefits of great onboard staff. No problem with check in. AVROs are old and pitiful. The seats are broken, and covered by cracked leather. Some aircraft have been recently (cheaply) revamped; the seats received new leather but were not repaired mechanically when necessary; the backseat remains frequently wobbly and unstable. The customer service is appalling, as reported already, your call can remain on hold more than 15 minutes (0.75€/min) and finally be rejected. Blight and Bflex are not much different, though, food served in Bflex is healthy (salad) and fairly good. Newspapers are offered but if you’re traveling in the evening, it’s likely that they won’t have any more (even if they still have 20 for sale in Blight, they can’t give them for free in BFlex - incredible but real). Some details are deplorable - coffee used to be good, now its terrible : chocolates offered, used to be Neuhaus, now they are cheap, unbranded chocolates. Privilège program : believe it or not, with 50 (one way) flights in Europe plus several long hauls with partner airlines, plus frequent use of car rental and credit card status partners in a year, I’ve just been able to achieve the Gold status - yesterday. Really the major advantage of Brussels Airlines is to have a strong European network based in Brussels and when you fly from a Belgian base it's the only coherent option.

Brussels Airlines review - by Denis Gillet

13 January 2008   Customer Trip Rating :

BRU-THF-BRU. 11,00 Euros flights + taxes. Clean and confortable Avro 85. No services. Expected simple transport between the two capitals, nothing less, nothing more. Both flights on time. Load factor quite good on both flights.

Brussels Airlines review - by Gabriele Iacono

29 December 2007   Customer Trip Rating :

FCO-BRU-FCO Avro. Departed on time, very good meals, kind cabin crew and comfortable seats. Return leg slightly delayed due to weather conditions, however another enjoyable flight. Price was OK.

Brussels Airlines review - by Christophe Chouleur

16 December 2007   Customer Trip Rating :

Brussels-Berlin THF. Brussels Airlines is really dissapointing. The old airplanes look even older with the new cheap headrest with awful colors and cabin attendants uniforms look cheap. No service in economy except if you are willing to pay even for a newspaper. Boring flight. The good thing is landing at THF this great old fashioned airport close to the city center.

Brussels Airlines review - by N Barnsley

12 December 2007   Customer Trip Rating :

MAD-BRU-MAD. On time both ways, but very old and cramped 737s. Limited but reasonably priced inflight catering and friendly FAs.

Brussels Airlines review - by P Roberts

4 December 2007   Customer Trip Rating :

BRU-MAN-BRU. Out on an ageing 146 delayed on the way back on an ageing RJ 85. Crew are efficient and professional, flights usually on time - and the food (to buy in b.Light) is not bad. Low fares on this route have virtually vanished. I will continue to use Brussels Airlines - if only they could afford to buy some new planes.

Brussels Airlines review - by David Gartside

30 November 2007   Customer Trip Rating :

BHX-BRU BLight in a RJ85. Pay for food and drinks were acceptable. Only small problem was on arrival the plane was positioned at the Schengen pier, resulting in the usual bus-trip. Why the bus drop off point is halfway down the non-Schengen pier is a complete mystery - resulting in a long walk. Still it did ensure that passengers and luggage arrived in the reclaim area at the same time!

Brussels Airlines review - by Jon Earnshaw

27 November 2007   Customer Trip Rating :

BRU-MAN Economy. Not due to be flying with them but due to a late departing BA LHR flight meant I would have missed my connecting flight to MAN, so BA transferred me to this direct flight. Plane an elderly RJ85 - seats not very comfortable but a smooth flight - food and drinks to pay for, though towards the end of the flight the cabin crew came around with belgian chocolates - a welcome surprise. No other complications and good friendly service from the cabin crew - the flight of 1hr10mins quickly passed.

Brussels Airlines review - by N Vanian

21 November 2007   Customer Trip Rating :

Kinshasa-Brussels-Geneva in Business. A good overall experience. The seats were comfortable on the A330- not completely lie flat so tend to slip down. Can't comment on meal as tried to sleep through the overnight flight. The crew were attentive, friendly and polite without being over the top. Regular drink runs and one good thing was the basket of fresh fruits available throughout the flight. Missed connection at Brussels due to late arrival. No signage at the airport on where the transfer desks are, got lost trying to locate them. Eventually airport staff assisted me in this. The business lounge at the airport handled the rebooking professionally and politely. Enjoyed the lounge, quiet and comfortable. Overall a good experience.

Brussels Airlines review - by Robert Constandse

3 November 2007   Customer Trip Rating :

I took a friend to Geneve airport. He had to pay for overweight only because he purchased a ticket in two parts ie Kinshasa-Brussels and Brussels-Geneva return. One the first leg he is allowed 50 kg on the second only 20! The odd reasoning is that if it would have been one single ticket he would have been allowed 50 Kg! (Something the Kinshasha office could not manage to book for him anyway.) I paid 420 Sfr for this on his return in Geneva airport. I filed a claim on email and sent registered letter, more than 3 weeks ago, never got an answer!

Brussels Airlines review - by K Chitoor

26 October 2007   Customer Trip Rating :

ATH-BRU and BRU-VIE. More or less on time and quite a reliable airline. Old planes though but packed.