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Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports



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Brussels Airlines Customer review :  15 July 2013 by C Heremans   (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Brussels to Kigali on 13 July and found the service to be very good. Food was tasty, good selection of movies, plane was very clean and seats comfortable. Only downside was the Brussels Airlines ground staff at Brussels Airport who are not very helpful.



Brussels Airlines Customer review :  11 July 2013 by Simeone Enrique   (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-TLV, May 2013. C class cabin, although using A319 on this route service was really bad, food inedible and audio and video a shame. They need to get their act together in order to be a good airline with competitive service and pax satisfaction. Sorry but would not recommend, although have reached Senator status.



Brussels Airlines Customer review :  9 July 2013 by J Donahue   (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the pleasure of flying SN 515 on 25 June, BRU-IAD. From the check-in staff to the cabin crew, all were more than professional. The cabin crew were outstanding! Never once did I have to ask or ring for them. The food was excellent, and the wines perfect. The real charm was a large box of Belgian chocolates as a gift for being their guest. Highly recommended.



Brussels Airlines Customer review :  5 July 2013 by J Groves   (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-BRU-ATH. Can't say much about the first leg, all I know that it was a Dash 8, the service was good and it was bumpy. The second leg was better. we were impressed with the service; that's all I can really say. It was the cheapest we could find.



Brussels Airlines Customer review :  5 June 2013 by O Brock   (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SN 2624, HAM-BRU on 24 May 2013. SN 3816, LIS-BRU on 26 May 2013. SN 2629, BRU-HAM on 26 May 2013. Nice new Airbuses. Good Recaro seats throughout that provide ample legroom even in Economy for a 189 m tall person. Friendly staff and departure on time. A really bad downturn however is that in the lowest fare class not even a free soft drink is provided! Its not a no-frill airline but a full star-alliance member. On the second leg with TAP this was no problem, even alcohol was served for free.



Brussels Airlines Customer review :  14 May 2013 by P Nayer   (Austria)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Low cost airline but without low cost. After 3 hours sitting on the plane, the staff came and asked everybody whether anybody wanted to buy drinks! Credit card accepted. On a low cost airline like Ryanair I would understand this, that's their low cost strategy. Brussels Airlines is an airline like Lufthansa, Swiss and so on and are not cheaper at all. On all other airlines you get at least drink.



Brussels Airlines Customer review :  11 May 2013 by F Schneider   (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BRU-FIH and back in business class. Service in Business class improved a lot since last year! I find Brussels Airlines better than mother company Lufthansa. Service in Business class is almost at the same level of Swiss. They have great seats on board, very good food and excellent staff at the gate and on board. I was greeted with a smile while entering the plane, during the service and when I left the aircraft. The dinner service was quite good, especially for a 6hr 30 min transatlantic flight. Brussels Airlines is a small but very nice company, I will fly them again in the future!



Brussels Airlines Customer review :  5 May 2013 by V Wang   (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-JFK A330-300. The flagship route of SN, but a decidedly mixed experience. While the seat pitch was excellent for Y and AVOD was decent, food was pretty mediocre and staff service was poor even by American standards, with rude flight attendants who ignored passengers and forgot the simplest requests.



Brussels Airlines Customer review :  18 April 2013 by M Steegen   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Venice-Brussels: both departures on time, clean plane, comfortable seats, friendly staff both in Brussels and Venice, prices on board reasonable. Excellent value and a cheap ticket.



Brussels Airlines Customer review :  12 April 2013 by J Aerts   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BRU on A319. Plane was clean, staff polite. I'm a big guy and legroom was really good. Would recommend!



Brussels Airlines Customer review :  22 March 2013 by J Patrick   (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-BRU. I got a cheap ticket for this flight, so I didn't expect a lot. Everything is just fair, certainly not outstanding. No problem for a 2hrs flight.



Brussels Airlines Customer review :  19 March 2013 by D Vegel   (Norway)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Oslo-Brussels-Banjul. First time travelling with Brussels Airlines - certainly not the last! Enjoyed the service from Oslo, with easy connection in Brussels. Most impressive though the service from Brussels-Banjul. Brand new aircraft. Very comfortable and relaxing. Staff did their utmost to serve passengers. Will use Brussels again. Only negative - the "pillows" attached to the seats. A little uncomfortable, should have been a little bit softer.




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