SmartWings Passenger Reviews and SmartWings Customer Trip Reports
||SmartWings Customer review : 30 July 2014 by R Franklin (USA)|
Rating : 1/10
Value for Money
I booked a round Prague-Venice trip on Smart Wings. Based on my experience, and from several reviews I've read,
do not be surprised if: 1) Your flight is routinely 10 hours late. 2) The plane itself looks (and flies) as though
it was discarded by another airline because it was well past its prime. 3) The plane doesn't make stops where the
itinerary indicated it would make stops. 4) There isn't anyone at the airport who represents this airline who can
answer questions or help you until the very last minute. 5) You have difficulty confirming your flight, and often
don't find out about significant changes until scheduled departure date and time. This airline is very, very
cheap, so if you have no money and lots and lots of time to burn in airports, and no time-critical schedules to
worry about at your destination, go for it. However, know in advance that this airline operates as though it sets
its schedule and stops the morning of the flight, and everything in advance is just a very rough estimate. We
lost two full days of a relatively short trip in Europe thanks to them, and they absolutely don't care. It's the
most interesting business model I've ever observed, and I'm shocked that they are still in business.
||SmartWings Customer review : 22 May 2014 by A Nieves (USA)|
Rating : 1/10
Value for Money
I booked my flight in March for about $120 per person for a flight from Nice to Prague for July. Suddenly and without warning
or my authorization or permission, Smart Wings notifies Expedia they have canceled my reservation. I checked Expedia and
Smart Wing's websites and the same flight was still available. I spoke with Smart Wings, emailed them and the only response
they gave me was that Expedia should refund my flights and I should re-book the flight at a much higher price that was now
available. Expedia didn't help me much either but just told me that I should do what the airline suggested.
||SmartWings Customer review : 23 September 2013 by R Keller (UK)|
Rating : 1/10
Value for Money
We travelled with Smart Wings to Tenerife recently only to have an 11hr delay outbound, the plane was past its
best to say the least. Unhelpful crew with mostly sour faces. The return journey wasn't much better, we took off
on time but ended up being diverted to Lyon due to another technical problem. Ended up with a two hr delay and
change of plane. Definitely wouldn't fly with them again.
SmartWings customer review : 7 June 2012 by A Goldberg (USA)
Trip Rating : 5/10
Value for Money:
I booked travel from Prague to Paris. The flight was "on time" when I checked in, but then quickly became 2
hours late, and actually left 2.5 hours late. No Smartwings personnel at the gate until about 30 minutes
prior to departure, and there were limited announcements. If you have been travelling internationally, the
Smartwings baggage allowances are less, 15 kilos rather than 20, and a 30 Euro fee awaits those with
baggage over the 15 kilo limit. At least the fare was inexpensive.
SmartWings customer review : 17 June 2011 by J Stainer (Cyprus)
Trip Rating : 9/10
Value for Money:
Rome-Prague, return. Over New Year 2010-11. Both flights on time despite heavy snow in Prague.
Plane was comfortable, cabin and airport crew polite and helpful. Food acceptable. Only downside
was that the plane did look a bit past its prime. Overall a good service for the price.
SmartWings customer review : 4 April 2011 by Shirley McLean (Ireland)
Trip Rating : 10/10
Value for Money:
Travelled to Lanzarote from Dublin return and was extremely impressed. Both flights left on
time and the staff were helpful and courteous.
SmartWings - by Robert Borzillo
12 January 2007
Prague to Rome FCO on Smartwings. When I booked the flight, the cost
was about 70 Euros and was advertised as a non-stop flight. Upon
arrival at PRG airport, we found out that the Venice flight had been
combined with our flight as well. This meant an hour flight to Venice,
on the ground for about an hour, then another 45 minute flight to FCO!
SmartWings - by Franco Guazzi
9 January 2007
I have flown with Smartwings between AMS-PRG and PRG-BRU, several times
this year. I was lucky enough to purchase each return trip for only
55EUR and considering that Smartwings offers a complimentary
sandwich/soft drink service on all its flights, the price per flight is
a real bargain. As regards the a/c, I should say that their B735 were
looking rather old and outdated in the interior, while the B738 with
wear the mother company titles Travel Service, were very modern, clean
and comfortable. Only downside of this airline is the punctuality. Four
out of six flights were delayed and two of these four had at least a two
SmartWings - by Craig Simpson
27 December 2006
Prague to Venice. Unfortunately I didn't come across this website until
the night prior to departure. Flight was delayed by 7 hours. As
compensation, I was given a voucher with sufficient value to buy a
single muffin. During the delay, there were no SmartWings staff
available to advise of the expected delay. All the passengers could do,
was sit around and wait for the departure screens to be updated. This
level disregard for one's customers is simply unfathomable. The flight
was fine, but what good is that when you can't get to your destination
anywhere near the scheduled times. I will never fly this airline again
and will be satisfied when they eventually go under, as they undoubtedly
SmartWings - by Carl Burbery
19 October 2006
I had the unfortunate pleasure of using Smart Wings to fly from Paris to
Prague and from Prague to Milan (this was to catch another flight from
Milan to Rome) and the service was terrible. Not only was the flight
cancelled 4 weeks before the departure date (even though it was booked 9
months in advance) but then the only available flight was 9pm instead of
9am. This flight was then delayed by 2 hours. We were told at check in
that it was delayed by 1 hour but no further announcement was made to
inform us of the second hour delay. To compliment that the flight from
Prague to Milan was cancelled all together but we only found out when we
arrived for that flight. This caused us to miss a connecting flight and
therefore saw us arrive in Rome 6 hours later than we should have.
SmartWings - by Blake Wittman
2 October 2006
I have used Smartwings more than 5 times in the past two years since
they began flying. Only one flight was NOT delayed either way. One
flight was delayed only one way and the other three were delayed - a
long time each way. I am currently writing this from Venice where we
were meant to spend 4 days including lunch on Thursday in Venice.
Unfortunately, once again, the flight was delayed - by 4 hours. In the
end we didn't take of until 5pm, which meant we lost a day in Venice
because of Smartwings. Our compensation: 110Kc for food at the airport.
This was, of course, better than Paris last year which was supposed to
depart at 8pm on Sunday. In the end it didn't depart until 2am!! We'll
see HOW MUCH tomorrow's return flight is delayed, but I can say I am
thoroughly fed up with Smartwings' lack of any sense of punctuality. To
those who claim they had positive experiences I challenge you to fly
with them more than once.
SmartWings - by Ethan Henshell
8 September 2006
Prague to Amsterdam. No line at checkin. My friend's bag was overweight
and he was not charged any fee - (unheard of in my experience w/ low
cost airlines). Boarding was quick and the staff was professional.
Seating was comparable to U.S. domestic flying. Shortly after takeoff
attendants provided service including a free sandwich. (service as good
as Lufthansa Frankfurt to Prague). Early arrival in Amsterdam. Overall I
was extremely satisfied with my flight which I booked rather late and
paid about 65 USD for the one way flight. As far as discounters go I was
impressed with Smart Wings. The previous negatives were not evident and
maybe the airline has improved since the earlier reviews were written.
All I can say is this was a great timely and comfortable way to travel
from Prague to Amsterdam.
SmartWings - by Dave Jaros
8 November 2005
PRG-CDG on Nov-05, departure 6 AM. First experience with this Czech-
based low cost carrier. Swift check-in on two counters (hand baggage
only), seating allocation (kind plus compared to i.e. Easy),
boarding and departure on time, plane - a bit worn interior of B735, but
spotless. Seat occupancy some 30%, pitch rather small (just acceptable
for 1,5 hrs journey), refreshments sold at acceptable prices (sandwich,
soft drinks, tea/coffee - 1 Euro each), nice staff in uniforms, no
bothering advertisements or lottery. Arrival 10 mins ahead to T3. Return
CDG-PRG on Nov-06, plane of same type in better condition, departure (on
10:40PM instead of 9:20PM scheduled, due to fog in Prague. Were
boarded one hour before take off, but told lately to wait for clearance
with an apology, however, no free water offered to pax as a courtesy.
Being 6 ft/2in tall I have usually no problem even with the
low cost / charter pitch, but one pax behind me kept stratching her high
heeled legs on my armrest and was not reminded by the FA at all (it was
my dirty job to ask the pax for manners). Catched up some 20 mins from
delay during the flight and landed hard but safely on the invisible
foggy PRG airport. Occupancy again very low (40%?) and I wonder how they
manage to survive their regular flights into top destinations in
favourable slots (better than CSA competitor, which is about to
swallow them either). Would recommend them to fly whenever possible as a
cheap option to classics, but be prepared for some delays at the end of
SmartWings - by Brian Dell
2 October 2005
I highly recommend Smartwings if you have a lot of luggage and are in
the budget market. I flew Smartwings CDG to PRG and PRG to CPH promptly
after a transatlantic flight to CDG in August 2004. I understand
Copenhagen is no longer scheduled but I must have been at 35 kg in
luggage and that was no problem for either leg. It would have cost me a
king's ransom in excess baggage charges on Ryanair. The planes were
only half full so that might have helped.
SmartWings - by Owen Dawson
LGW-PRG. I had been warned by my friend in Prague that Smart Wings has apparently gained a
reputation in Czech republic for delays and cancellations, but I tok the chance on grounds of price,
as they undercut even Easyjet. The flight itself was fine, professional attendants, good information
and reasonably priced snacks. However, the outbound flight was delayed by 90 minutes (not good on a
Friday evening) and the return was suddenly flashed up as being delayed by 3 hours as I queued at
PRG for the check in! No information was volunteered, the check in staff were not employees of the
airline and couldn't explain the delay, so i spent a thoroughly dull afternoon in one of the least
interesting airports in Europe. Speaking to my Czech friend again, she told me that because they are
quite new and not part of the CSA (Czech Airlines) "club," Smart Wings is basically the first
carrier to be bumped down the priority list when problems occur. I hope this will change, because
there is clearly a growing demand for cost effective travel to what is a delightful city, but I am
personally going to leave Smart Wings alone for the time being, and pay the little bit extra with
easyjet, CSa or Lufthansa. Nearly 5 hours of delays when one is only going for the weekend is just a
little too much to accept - for now.
SmartWings - by Patrick Minoughan
AMS-PRG. Great little airline. It was good to see so many people get
off the arriving flight from PRG. We boarded on time, left AMS on time and arrived PRG on time. I
find it interesting that the fare was 30 euros + 41 euros taxes for a total of 71 euros. Cheap by
anyone's standards. The sad not is that they now only fly to AMS on Fridays. Only drawback was
seating. I am 6"4" tall so understandably I was a bit cramped but the seat next to me was empty, so
it wasn't too bad. In flight crew was professional, courteous and very pleasant. I wish
SmartWings continued good luck.
SmartWings - by Bernard Geiben
Although I am a Frequent Air France flyer, I started to use SmartWings lately on monthly-
weekly flights to Prague (CDG-PRG-CDG). Excellent low cost airline, friendly and efficient
service. All flights I took so far were on time, both ways. I am aware of the many complaints about
CDG terminals, but although T3 is a "no-frills" and rather basic facility, it's a change from the
hassle and disorganization of T1 and T2 . Whenever schedule permits (even their departure and
arrival hours in both cities are very convenient) I will use this airline. On a short trip you get
at least what you pay for as far as food and drinks are concerned.
SmartWings - by V
Myself and my flatmate flew smartwings from Gatwick to Prague around xmas time. Both flights were
delayed. Going out the delay was 2hours, coming back 3.30 hours. While I appreciate that delays can
occur, I did not expect to be sitting around with no information. In fact, in Prague,
people were lying around near the departure gate 30mins after the plane was due to leave - with no
revised departure time or information. At no point was there any apology or explanation.
Interestingly, I was dropping a friend off at Gatwick after xmas and noticed that the same flight
had been delayed again. I would not fly SmartWings again. While the flight was average, there total
disorganisation and blatant disregard of passengers was appalling.
SmartWings - by Carl Erik Larsen
Flew SmartWings CPH-PRG and back.
Of course being a low cost carrier they offer a one class service.
Seat pitch is ok. You get what you pay for, in my case aprox. USD 200.
Cabin isnn't that pretty, but service is ok. Cabin crew do a nice job and prices for
soft drinks are reasonable (1 to 1½ EUR).
Most importantly both my out and inbound flights departed and arrived a little ahead of schedule
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