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Small Planet Airlines UAB Passenger Reviews and Customer Trip Reports


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Small Planet Airlines UAB
8 out of 10  8 out of 10
8 reviews

 



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Small Planet Airlines UAB Customer review :  14 October 2014 by C Nicholson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just arrived back from a trip to Kos and flew with Small Planet Airlines. I had never heard of this company so I looked at the reviews before we left and was so worried about flying with them. Well how surprised was I. The flight was great. Good leg room for a budget airline. The cabin crew were friendly and helpful and a nice touch when we were offered boiled sweets on landing. The flight left on time from Gatwick and landed on time. The baggage arrived ok and quickly. The return flight was delayed for an hour. The cabin crew on the return flight were also pleasant and helpful also apologised for the delay many times. For a budget airline it is on a par with Easyjet and Ryanair which we have used many times.



Small Planet Airlines UAB Customer review :  14 October 2014 by R Taylor    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with Small Planet Airlines on a Newmarket Holiday to Italy. I found the flight to be on time, good service from cabin crew, pilot very informative. Space between rows of seats was a little smaller than use to with other airlines. Don't understand some of the negative comments, what do you expect with charter flights. Better than some I have flown on, and would have no hesitation flying with Small Planet in the future.



Small Planet Airlines UAB Customer review :  9 October 2014 by M Tarrant    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Malta on 13th Sept 2014 and back on 27th Sept 2014. Our flights out and back were on time - the staff were friendly and helpful. Also check in was very efficient.



Small Planet Airlines UAB Customer review :  6 October 2014 by Fitter Alan    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Gatwick to Kefalonia return. Too busy serving up food you pay for blocked gangway, one member cabin crew managed to spill hot chocolate down my back but still my wife paid for it. On way back the guys all unshaven looked like they had been on the razzel the previous night. The female cabin member had long hair tied with a band but swished back and forth in our faces as she shot up and down the aisle.



Small Planet Airlines UAB Customer review :  25 September 2014 by Charlotte Slater    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We waited in Malta for flight to London for 13 hours. No information or help. We thought we were booking a Monarch flight - booked on Monarch website and didn't realise we would be put with their 'partner airline'. A terrible experience all round. Will never consider them again.



Small Planet Airlines UAB Customer review :  23 September 2014 by D Wynn    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What an atrocious airline. Currently sitting at Malta airport waiting for a plane that is 13 hours delayed due to a "technical fault" (aka can't be bothered to explain properly). Airport handling staff had no info for 5 hours, no website to check for updates, and when we finally were given times they kept moving backwards. They are obliged to supply food for long delays, but there was no hot option and what was there ran out after an hour without everybody getting a some. With still 4 hours to go before the flight leaves they have no provision for additional food either. Which I believe actually breaks EU requirements. I know they are relatively cheap but you still expect better than this when booking your holiday. Be warned! P.S. Many of the passengers actually thought they had booked Monarch, but got bumped onto this ridiculous airline.



Small Planet Airlines UAB Customer review :  23 September 2013 by K Redden    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just came back from a trip to Greece with Small Planet Airlines. After never hearing of the company I reviewed it online and the reviews I read were terrible. Our trip was delayed, but only because of the fog at the airport on the morning of departure. The Captain kept us up to date with what was happening and apologised repeatedly for the delay. The staff on board (crew) were very helpful and again kept us up to date with events. We eventually took off and the crew started their drinks service. It did take a while for them to get round to everybody, but they were polite, friendly and efficient given there was approx. 156 passengers on board. On our return journey we were met by the same 3 cabin crew. Once again their service was second to none, taking time to chat to passengers and generally making everyone comfortable. Took off before our expected time. About an hour before landing, my husband took ill. I cannot thank the crew enough for their help, attention and expertise in handling the situation. I wouldn't hesitate to use the airline again.



Small Planet Airlines UAB Customer review :  12 July 2013 by M Elliott    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Gatwick to Kefalonia return. The outbound flight was delayed 45 minutes due to a late inbound flight. The plane we flew on was not branded as Small Planet. It was a rather garish black and orange and I could not make out the company from the insignia on the tail. Most of the writing insight was Greek so perhaps it belonged to a local airline. Plenty of legroom and we were served sweets on takeoff and drinks (water, tea etc) and a sandwich for free during the flight. My sandwich was supposed to be toasted but was in fact quite soggy. Flight was smooth and staff were quite friendly. Plane was quite old but the flight was smooth and we landed probably only about 30 minutes late. The return flight left 15 minutes late and arrived on time at Gatwick. The plane was Small Planet branded, a lot more modern than the inbound flight however with significantly less legroom! No free food this time but the interior was much better and the staff more friendly and upbeat. Again the flight was smooth. I would use the airline again.





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