SKYSERVICE AIRLINES   Passenger Reviews and Customer Trip Reports

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SKYSERVICE AIRLINES review : 23 January 2010 by E Anderson

Customer Rating : 2/5

Toronto to Samana DR. Due to weather was unable to land at Samana AP diverted to La Romana AP. Waited approx 1.5 hrs on aircraft awaiting clearance for Samana AP when told there was a mechanical problem and couldn't fly. We waited in airport terminal for approx 3 hrs before being bussed to Santo Domingo Oasis Hotel. Arrived in our room at 0400 hrs and were told there was a meeting at 1000 hrs to info us on what would take place next. The master plan was being bussed to Santo Domingo AP at 1300 hrs, flown to Samana AP And bussed to our resort. We arrived at our resort at approx 1930 hrs exhausted. A complete day of our holidays ruined. The inclement weather was understandable but the rest was not. The compensation offered was $250.00 on a next Skyservice Flight?

SKYSERVICE AIRLINES review : 9 January 2010 by Peter Vlasenko

Customer Rating : 1/5

We flew from Ottawa to Cancun. Departed from Ottawa 3 hours late, they lied to us about reasons. Later we figured that the crew was simply driving from Montreal while we were waiting. The seat legroom during 4 hours was a torture. Overhead luggage bins were packed, and flight attendant's luggage took our space, they did not even try to do anything. They gave 1/2 of small plastic cup of water once and then gave another 1/2 after we asked. On third request they told us that "supply of water is limited". When we arrived to Cancun they declared state of emergency. It turned out just fogged out detector (moist outside air mixed with cool conditioned air), occurrence so common in that climate that it made me wonder how it could cause such a hassle for an "experienced" airline crew. When we were leaving the plain someone dubbed them "redneck airline - rude but quite deserved.

SKYSERVICE AIRLINES review : 18 November 2009 by B Moraine

Customer Rating : 5/5

YYZ to VRA return. At the Toronto end no problems with the airline just the GTAA but that is for another story. I prebooked my seats on line and had no problems. I booked an exit row had lots of leg room but there were next to the bathrooms so there was always activity. But these seats were my choice. My partner was feeling a little ill and cabin crew were helpful, wanting to make sure that she was feeling ok and was there anything they could do for her. The return flight was uneventful and the cabin crew were excellent and also 5 star service. The problems we encountered on the return leg from Varadero Cuba were the making of the Cuban airport staff. I had also prebooked my seats but the ticket agent ignored that and booked us into other seats. We went from a centre and aisle in an exit row to a centre and window a row back.

SKYSERVICE AIRLINES review : 26 September 2009 by K Lafferty

Customer Rating : 1/5

Poor service. This airline's name is a misnomer. The first time I flew them, plane was delayed 18 hrs with the ground crew putting us off every 2 hrs - those that complained loudest and earliest got rooms, those of us who were polite and understanding got to sit in the airport (YYC) lobby. They issued us vouchers - so I thought, lets try them again. This time the flight was full so we had to upgrade to 1st class at the cost of the voucher. Well first class is not what you would expect - same size seats as coach and served after the coach passengers. Tried to get vouchers honored - they would not pay.

SKYSERVICE AIRLINES review : 18 September 2009 by I McGerrior

Customer Rating : 1/5

They are missing one important category under number 2! Should be a category for "never again, ever". Travelled from Winnipeg to Huatulco. Everything was as bad as a cheap airline can get. They have sacrificed every semblance of quality for the customer in order to protect very short term profits. I will not bother to list all the negatives as they are well documented by other travellers. I can't believe these clowns are still in business. It can only be they are still selling to the travellers who don't consider the flight part of their vacation. First and last time for us. Anticipating the return trip put a damper on the whole vacation - didn't ruin it - but really who needs that kind of aggravation so the bottom feeder airlines can cash in on the unaware traveller.

SKYSERVICE AIRLINES review : 5 June 2009 : by Michael Parkes

Customer Rating : 5/5

YYZ to MCO on a Boeing 757-200. Staff very friendly! Mostly English crew from Thomas Cook where the aircraft had been leased. Comfortable seating. $3.00 CAD and $5.00 CAD snacks were a bit of a downer but that was fine considering the flight only cost each of us $59.00 CAD each way! Great in-flight entertainment and arrived 30 mins early on both legs of journey!

SKYSERVICE AIRLINES review : 30 April 2009 : by A Shirley

Customer Rating : 1/5

Just got back from Dominican by Skyservice, through gotraveldirect, Flight going was 20hrs late with no explanation to passengers. No meal was served sandwiches for sale for $5 that were disgusting. Husband and I were not seated together, across from each other. They had us crammed in like sardines, could not move. No sound on movie on the way back. We were offered a drink once on a 4hr flight.

SKYSERVICE AIRLINES review : 9 April 2009 : by P Lewis

Customer Rating : 1/5

Toronto to Montego Bay return. Whoever said the seat pitch was not bad must be very short or a contortionist. I have travelled extensively and Skyservice now holds my vote as worst airline in the world, never been so cramped. Food and drinks were poor and lacking. Boarded us 1.5 hours before take-off on the return journey for no apparent reason, even the Montego Bay airport staff could not understand it. Just what you need an extra 1.5 hours in hell. Will never fly with this airline again.

SKYSERVICE AIRLINES review : 17 March 2009 : by C Hewitt

Customer Rating : 5/5

Just got back from Cancun with Sky Service. Nothing wrong with leg room (a little tighter than Air Canada, but not bad - they are cheaper). The staff were very friendly and helpful and did a great job of helping us with our small children. No scheduled airline cabin crew attitude. My family all got to sit together. Food was typical of all airlines, not gourmet, but because of that, it was edible. TVs in the seats would be nice. A lot of the complaints I read relate to the return leg ground staff, who are not Sky Service staff. We had the normal suitcases, but also had a stroller and pack and play - no excess charges. I would guess scams similar to those mentioned on this site go on regardless of airlines. I would fly them again for sure.

SKYSERVICE AIRLINES review : 11 March 2009 : by B Mavis

Customer Rating : 4/5

Just returned from Cuba. Skyservice was on time to Cuba & arrived home 20 minutes early. I have no complaints, staff at airports & flight crew both very helpful & friendly. I would use this airline again.

SKYSERVICE AIRLINES review : 23 February 2009 : by D Allen

Customer Rating : 3/5

Used Skyservice for trip to Punta Cana,15 hours late leaving Winnipeg and 12 hour late coming back. Was told was weather issues going and coming home. They brought an empty plane from Toronto to take us home.

SKYSERVICE AIRLINES review : 13 February 2009 : by N Prowse

Customer Rating : 4/5

Took Skyservice as part of a Sunquest package to Cuba -Ottawa to Varadero. Fight was on time in both directions. I pre-booked the exit aisle rows, and thank goodness - it was $40 extra per seat but worth it for the extra leg room. It's a charter airline so don't have high expectations - they pack people in like any charter, but that's why you are getting the exceptional deal on price. The baggage allowance is much lower than other airlines however - only 44lbs per person and they are very strict about that, but the check-in agent helped us by suggesting we take a pair of shoes out and put it in carry on to get our bags down to the weight restriction. The staff were friendly, helpful, they even served a free hot meal - not fantastic, but still more than Air Canada offers these days. I honestly had NO complaints about them despite the horror stories I have read from other travellers.

SKYSERVICE AIRLINES review : 5 February 2009 : by L Hess

Customer Rating : 3/5

Calgary to Huatulco and return. Nothing special about this carrier. Despite much planning by the travel agent our party of 5 could not sit together or even near each other. Star service on the way home saved our sanity because of a 3 hr wait in the head. Meals were tasty but portions a little skimpy. Not sure why they feel the need to lumber that Duty Free trolley up and down the aisle - can people not just fill out a request form?

SKYSERVICE AIRLINES review : 4 February 2009 : by M Keenan

Customer Rating : 3/5

YYZ-CUN and return. Both flights were more or less on time, and there were no hassles on that score. In flight service and food were acceptable for a low cost carrier on a short (4 hour) flight. The main problem was with the number of seats on the aircraft (180 seats on an A320!), which meant that knee room was minimal. I'm 6' 2", and even with my legs splayed, my knees would have been right up against the seat in front - fortunately, I had an aisle seat and I was able to rest my legs in the aisle most of the time. Additionally, the seats are so close together that if the seat in front of you reclines, it's practically in your face unless you recline yours. The other issue is that the planes seem pretty worn out - our aircraft had broken armrests, non-functional in-flight movie, and generally looked tired and worn out, even though it was less than 6 years old. (A comment from a flight attendant suggested that the video screens had been broken for at least a week). A final note for Skyservice - they seem to have overly ambitious schedules on weekends, and so their weekend flights often get badly backed up as delays from one flight cascade into subsequent flights that the same aircraft makes later the same day. Flying on a weekday seems to lessen this problem.

SKYSERVICE AIRLINES review : 21 January 2009 : by Melva Menor

Customer Rating : 1/5

Our family of 4 adults and an infant flew to Montego Bay, Jamaica. Before we even left Toronto we had a bad feeling about the service. My daughter had been told and had an email confirmation that she was allowed to take all the food her baby would be using for the week. When we checked in they insisted she could not take the food in the carry on and she did not feel comfortable putting it in the luggage, in case of breakage. She showed the reservation clerk the email giving her permission to have them in the carry on. They sent her to look for a supervisor to verify this, she was then sent to another security person, finally they told her she could after having her run around the airport. Our other complaint is the lack of courtesy at the check in counters, all they seemed interested in was weighing the luggage as they knew everyone would be over. We paid $150.00 because of the baby food and diapers that they insisted on weighing in the carry on. Skyservice Airlines service may be cheaper but we travel at least once a year to various destinations and never had to pay that kind of money, several people on that flight seems to be taking things out of their luggage and leaving them behind rather than the gorging they were being subjected to. They would not allow even 1 kilo over. Compare this service to leaving Montego Bay, they were courteous, attentive, pleasant and no one paid for over weight. They even allowed my daughter to go ahead of the line as the baby was fussing. Toronto staff should take a lesson from a small island staff. The plane was small, cramped with no leg room and the air quality was poor. I would not even comment on the snacks. Skyservice Airlines may be cheaper but they make up the money with the no leeway for even 1 kilo overweight, compared to other airlines. We would not use Skyservice Airlines service again and certainly would not recommend it.

SKYSERVICE AIRLINES review : 15 January 2009 : by S Kavanat

Customer Rating : 1/5

Just returned from Puerto Vallarta. Trip was great up until return leg - too bad, we gave your pre-booked seats away. Two hours at luggage claim with 5 customer care staff laughing at the frustrated passengers and generally being belligerent.

SKYSERVICE AIRLINES review : 15 December 2008 : by Bruce Clarke

Customer Rating : 1/5

Vancouver to Liberia, Costa Rica in December 2008. The plane was a Boeing 757 that was at least 15 years old. The seats were old, lumpy, and uncomfortable. They are also narrow and cramped, with little legroom for the long flights. The nooks and crannies of the cabin were dirty; the plane needed a good thorough cleaning. The flight attendant service was poor, sandwich and drinks meager, and the so-called entertainment next to non-existent. We also got stuck in seats near two of the three toilets on the plane, meaning we were subjected to all manner of noxious odors. On our flight south, the sound wasn't working for the small video screens - and worse, the 757's auxiliary power unit broke down, forcing us to make an emergency landing in Cancun, and causing a two-hour delay in our arriving in Liberia. On the return, our SkyService flight was 'only' two hours late. My friend and I were grateful, though; there was another SkyService flight that was supposed to return to Toronto the same day, but they had some engine problem that delayed those folks at least overnight - after sitting around in a hot stuffy airport all day! I should mention that the SKyService computer system in Liberia had some sort of trouble at check-in, and all the boarding passes and luggage tags were done by hand. It took us more than two hours of standing in line in the humid sweaty lobby to get our passes and baggage checked.

SKYSERVICE AIRLINES review : 1 December 2008 : by Dave Christie

Customer Rating : 3/5

Vancouver to Huatulco and back on Skyservice. The flight crew were not the cheeriest group I dealt with, but service was fine. The meals were quite good, though portions were fairly small. My only displeasure was with the check-in procedures. In Vancouver we got to the airport 2 hours before the flight and were originally told we couldn't get seats together, but when pushed, the agent was able to go to another computer and find us seats together. In Huatulco, we got to the airport 2.5 hours early, and stood in line for 2 hours waiting to check-in. We were not able to get seats together though at least half the passengers had not yet checked in. I think they have software issues. I am 6'2 and though the seats were fairly tightly packed, I could stretch out my legs. The return to Vancouver on that flight is a bit brutal as it goes to Calgary first.

SKYSERVICE AIRLINES review : 12 August 2008 : by R Giacomelli

Customer Rating : 2/5

Just completed a trip with Skyservice. Leaving Toronto to Punta Cana the crew were helpful. Coming back was the opposite. Asked for juice for my child they said everything was locked up even though we were half way home, they announced coffee and tea will be served and it never happened. They served snacks right away because the rest trip back they were to busy taking inventory they could not help the travellers. It was a late flight and no pillows were given - overall very unfriendly no smiles and the can't be bothered attitude.

SKYSERVICE AIRLINES review : 16 July 2008 : by Pamela Whitehead

Customer Rating : 2/5

Seats very narrow and hard, not much legroom for those of us with long legs. Could vry rarely get down the isle to use the toilet as the service trolley spent the whole flight selling things and meal service. Flight on time going out but over 12 hours delay coming back, we were offered free hotel rooms and a five dollar snack voucher, so could have been worse I guess.

SKYSERVICE AIRLINES review : 26 June 2008 : by G Poulsen

Customer Rating : 1/5

It seems from reading several comments Skyservice they are known for charging for overweight luggage that was not overweight when you left Toronto, and contained no more than it did on your return. I was charged $120US on my return from Aruba in April on the same weight that left Toronto as not being overweight. When I returned to Toronto my travel partner noticed that both her luggage and mine were weighed as one - what a scam. This was the second time I had a problem with Skyservice. I gave them a second chance but you can bet they'll never get a third as I will not fly with them again. This is no way to retain regular customers. I also paid for a window seat and looked at a wall to Aruba and back.

Skyservice Airlines review by Joseph Desouza

23 April 2008  Customer Trip Rating :

Flew to Mexico, Puerto Vallarta - had paid for seat assignments, 2c and D. Prior to take off at Pearson, we were asked to move to the back of the aircraft for take off. We remained there for over an hour and a half due to turbulence. The front toilet did not work as claimed by flight cabin crew even though some did use this facility. One of the worst flights I witnessed.

Skyservice Airlines review by Peter Hanssens

16 April 2008  Customer Trip Rating :

Vancouver-Huatulco return April. Flight down was smooth, service was fine, crew attentive and professional. Inflight service was respectable and food was ok. The legroom was fine even though I did find the seats a bit hard. Return flight was delayed 2 hours because of bad weather in Calgary the night before, but the flight went on without a hitch.

Skyservice Airlines review by Alda Santos

3 April 2008  Customer Trip Rating :

Toronto to Cancun on March 24 - flight delayed 2.5 hours. On our way back from Cancun a rep from Skyservice came to inform us that the flight had been delayed an extra five hours. Instead of the flight leaving the airport at 11 am we finally left at 5pm. It was a terrible experience an awful way to end a holiday. You should be better prepared to accommodate your passengers in a similar situation and be able to meet their needs health or otherwise.

Skyservice Airlines review by B Cumming

27 March 2008  Customer Trip Rating :

Hamilton to Punta Cana and return good both ways. A bit of a delay in both leaving Hamilton and leaving Punta Cana but delays were not unusual for general airline performance in today's market place. 757 was fairly clean and well maintained. Crew pleasant and helpful. I would say that my experience with Skyservice was good in comparison to regular scheduled flights. I would consider using Skyservice in my future vacation plans.

Skyservice Airlines review by Iain Forbes

27 March 2008  Customer Trip Rating :

I was not optimistic about my flight from Vancouver to Varadero with 30 teenagers and many musical instruments. However it was flawless. On time going and returning. Efficient and personable crew on ground and inflight. Meals not great but no worse than on Air Canada. and good information. Leg room average but seats hard and uncomfortable.

Skyservice Airlines review by S Payne

21 March 2008  Customer Trip Rating :

We flew from Calgary to Cancun we were supposed to leave originally shortly after 8 a.m. on the 9th of March and our flight didn't leave until 530 am on the morning of the 10th - completely unacceptable. Lost a full 24 hours of our vacation. Some people were notified of the delays, most were not. The woman at the skyservice counter when we arrived the morning of the 9th was very professional and apologetic but in my opinion was left hung out to dry by her employers. She had very little information about the delays and no one would return her calls. She did help a few of us get a hotel room to wait in but most people had no where to go. We paid extra for secured seating, didn't happen. We were offered a $125.00 credit voucher for our next Skyservice flight as compensation. That would be nice if I ever planned on flying with them again, I don't. Had to pay for blankets and headphones on the flights, food was terrible. Definitely a discount airline. Next time I will pay the extra and fly with someone else.

Skyservice Airlines review by S Roberts

20 March 2008  Customer Trip Rating :

Extremely poor experience with this discount carrier - although premium price paid through booking agent. Flight 22 hours delayed from Calgary to Cancun booked for March 9th (that's right twenty-two hours) and passengers given a false reason for this. Skyservice knew their promise of a 1:15 am flight (delayed from 8:30 am of the previous day) on the 9th could not be fulfilled when the plane to be used would be stranded in Edmonton over night as there was no crew to man it for the return flight to Calgary. Could have informed travellers on the morning of the 8th of the further delay but chose to let us wait it out in the boarding area for the night. No apologies given but lots of attitude from their representative. Seats cramped as well.

Skyservice Airlines review by N Patrick

19 March 2008  Customer Trip Rating :

Myself and a small group flew Skyservice to Dominican Republic. The staff were very professional and courteous. The sandwich offered was a little dry but I appreciate that we can still get a free soft drink and snack. The one major complaint I would have is the lack of seating space. I am only 5"4 and was extremely uncomfortable in my seat, and when the seat in front is reclined there is no space to move.

Skyservice Airlines review by Christan Benz

13 March 2008  Customer Trip Rating :

We flew Skyservice from Toronto to La Romana and back. Both flights on time, cabin crew professional and attentive. Considering this was a high density charter flight, seat comfort was ok, and the meal service above average - it is still free of charge and a hot snack was served both ways. I don't mind paying for headphones. I like the fact that they offered sparkling wine for purchase to accompany the breakfast, European style. Plus, they still give you the whole can, when serving soft drinks. Announcements from cockpit were clear and informative, with information about routing and sights enroute. Our advanced seat reservation did not work on the way out, due to an aircraft change. We received a refund to our credit card within about two weeks after we were back home. Would fly them again and recommend.

Skyservice Airlines review by Gail Cadwallader

12 March 2008  Customer Trip Rating :

We flew Skyservice Airline to Cancun, Mexico. Sandwich was good except that we got the exact same meal on the flight home the following Saturday. I felt they cheaped out as we had to buy our headsets each $3, and if you wanted a blanket you had to buy the comfort kit for $7. Movies were good. Staff were good.