SKYSERVICE AIRLINES review : 12 August 2008 : by R Giacomelli

Customer Rating : 2/5

Just completed a trip with Skyservice. Leaving Toronto to Punta Cana the crew were helpful. Coming back was the opposite. Asked for juice for my child they said everything was locked up even though we were half way home, they announced coffee and tea will be served and it never happened. They served snacks right away because the rest trip back they were to busy taking inventory they could not help the travellers. It was a late flight and no pillows were given - overall very unfriendly no smiles and the can't be bothered attitude.

SKYSERVICE AIRLINES review : 16 July 2008 : by Pamela Whitehead

Customer Rating : 2/5

Seats very narrow and hard, not much legroom for those of us with long legs. Could vry rarely get down the isle to use the toilet as the service trolley spent the whole flight selling things and meal service. Flight on time going out but over 12 hours delay coming back, we were offered free hotel rooms and a five dollar snack voucher, so could have been worse I guess.

SKYSERVICE AIRLINES review : 26 June 2008 : by G Poulsen

Customer Rating : 1/5

It seems from reading several comments Skyservice they are known for charging for overweight luggage that was not overweight when you left Toronto, and contained no more than it did on your return. I was charged $120US on my return from Aruba in April on the same weight that left Toronto as not being overweight. When I returned to Toronto my travel partner noticed that both her luggage and mine were weighed as one - what a scam. This was the second time I had a problem with Skyservice. I gave them a second chance but you can bet they'll never get a third as I will not fly with them again. This is no way to retain regular customers. I also paid for a window seat and looked at a wall to Aruba and back.

Skyservice Airlines review by Joseph Desouza

23 April 2008  Customer Trip Rating :

Flew to Mexico, Puerto Vallarta - had paid for seat assignments, 2c and D. Prior to take off at Pearson, we were asked to move to the back of the aircraft for take off. We remained there for over an hour and a half due to turbulence. The front toilet did not work as claimed by flight cabin crew even though some did use this facility. One of the worst flights I witnessed.

Skyservice Airlines review by Peter Hanssens

16 April 2008  Customer Trip Rating :

Vancouver-Huatulco return April. Flight down was smooth, service was fine, crew attentive and professional. Inflight service was respectable and food was ok. The legroom was fine even though I did find the seats a bit hard. Return flight was delayed 2 hours because of bad weather in Calgary the night before, but the flight went on without a hitch.

Skyservice Airlines review by Alda Santos

3 April 2008  Customer Trip Rating :

Toronto to Cancun on March 24 - flight delayed 2.5 hours. On our way back from Cancun a rep from Skyservice came to inform us that the flight had been delayed an extra five hours. Instead of the flight leaving the airport at 11 am we finally left at 5pm. It was a terrible experience an awful way to end a holiday. You should be better prepared to accommodate your passengers in a similar situation and be able to meet their needs health or otherwise.

Skyservice Airlines review by B Cumming

27 March 2008  Customer Trip Rating :

Hamilton to Punta Cana and return good both ways. A bit of a delay in both leaving Hamilton and leaving Punta Cana but delays were not unusual for general airline performance in today's market place. 757 was fairly clean and well maintained. Crew pleasant and helpful. I would say that my experience with Skyservice was good in comparison to regular scheduled flights. I would consider using Skyservice in my future vacation plans.

Skyservice Airlines review by Iain Forbes

27 March 2008  Customer Trip Rating :

I was not optimistic about my flight from Vancouver to Varadero with 30 teenagers and many musical instruments. However it was flawless. On time going and returning. Efficient and personable crew on ground and inflight. Meals not great but no worse than on Air Canada. and good information. Leg room average but seats hard and uncomfortable.

Skyservice Airlines review by S Payne

21 March 2008  Customer Trip Rating :

We flew from Calgary to Cancun we were supposed to leave originally shortly after 8 a.m. on the 9th of March and our flight didn't leave until 530 am on the morning of the 10th - completely unacceptable. Lost a full 24 hours of our vacation. Some people were notified of the delays, most were not. The woman at the skyservice counter when we arrived the morning of the 9th was very professional and apologetic but in my opinion was left hung out to dry by her employers. She had very little information about the delays and no one would return her calls. She did help a few of us get a hotel room to wait in but most people had no where to go. We paid extra for secured seating, didn't happen. We were offered a $125.00 credit voucher for our next Skyservice flight as compensation. That would be nice if I ever planned on flying with them again, I don't. Had to pay for blankets and headphones on the flights, food was terrible. Definitely a discount airline. Next time I will pay the extra and fly with someone else.

Skyservice Airlines review by S Roberts

20 March 2008  Customer Trip Rating :

Extremely poor experience with this discount carrier - although premium price paid through booking agent. Flight 22 hours delayed from Calgary to Cancun booked for March 9th (that's right twenty-two hours) and passengers given a false reason for this. Skyservice knew their promise of a 1:15 am flight (delayed from 8:30 am of the previous day) on the 9th could not be fulfilled when the plane to be used would be stranded in Edmonton over night as there was no crew to man it for the return flight to Calgary. Could have informed travellers on the morning of the 8th of the further delay but chose to let us wait it out in the boarding area for the night. No apologies given but lots of attitude from their representative. Seats cramped as well.

Skyservice Airlines review by N Patrick

19 March 2008  Customer Trip Rating :

Myself and a small group flew Skyservice to Dominican Republic. The staff were very professional and courteous. The sandwich offered was a little dry but I appreciate that we can still get a free soft drink and snack. The one major complaint I would have is the lack of seating space. I am only 5"4 and was extremely uncomfortable in my seat, and when the seat in front is reclined there is no space to move.

Skyservice Airlines review by Christan Benz

13 March 2008  Customer Trip Rating :

We flew Skyservice from Toronto to La Romana and back. Both flights on time, cabin crew professional and attentive. Considering this was a high density charter flight, seat comfort was ok, and the meal service above average - it is still free of charge and a hot snack was served both ways. I don't mind paying for headphones. I like the fact that they offered sparkling wine for purchase to accompany the breakfast, European style. Plus, they still give you the whole can, when serving soft drinks. Announcements from cockpit were clear and informative, with information about routing and sights enroute. Our advanced seat reservation did not work on the way out, due to an aircraft change. We received a refund to our credit card within about two weeks after we were back home. Would fly them again and recommend.

Skyservice Airlines review by Gail Cadwallader

12 March 2008  Customer Trip Rating :

We flew Skyservice Airline to Cancun, Mexico. Sandwich was good except that we got the exact same meal on the flight home the following Saturday. I felt they cheaped out as we had to buy our headsets each $3, and if you wanted a blanket you had to buy the comfort kit for $7. Movies were good. Staff were good.

Skyservice Airlines review by Danny Byrne

4 March 2008  Customer Trip Rating :

Ottawa to Dominican on Valentines day. The flight was delayed by 15 hours with no explanation. We tried for 9 hrs to contact customer service and had no luck. We tried to reach them at the airport and they did not have anyone from Skyservice checking us in. Our flight home was also delayed by 3 hrs. It was not until we got on the plane that the pilot mentioned that we could not fuel up in the Dominican. Instead we had to fly to Puerto Rico to fuel then travel home. An additional two hours of flying time was added. Two weeks later and we still can't get through the airline for explanations. I would not recommend flying with this company anytime in the future.

Skyservice Airlines review by E Barrett

21 February 2008  Customer Trip Rating :

We paid $30 in advance to get pre-assigned seats, only to show up to the airport and find that they had given our seats away. No apology was offered, we were simply told those seats were no longer available and that "somebody" must have changed our reservation! I am not very tall and I typically find the space on regular aircraft comfortable, but these planes take the cake for cramming as many people as possible into a small space, you can forget trying to access something from your carry on if you store it under the seat! The inflight staff were uninterested and missed us as they passed through serving food and drinks. This plane still has ashtrays in the seats and in the bathrooms! The planes look in need of some attention. After our vacation was over we contacted customer service asking for the money back for the pre-assigned seats. I thought that this would be simple since we had paid for a service we did not receive! But no, the poor service continued and Skyservice refuses to refund the money because we were seated within 3 rows of our booking. I would not recommend this airline to anybody. They are by far the worst I have ever dealt with.

Skyservice Airlines review by K Robertson

21 February 2008  Customer Trip Rating :

I flew with my husband and 14 month old baby. They sat me at the front of the plane and my husband at the back and made no attempt to move other people around so that my family could sit together. They said we were lucky our infant was on our lap; otherwise he would have had to sit on his own. They seemed to purposely sit people away from each other so that they would pay the $60 fee for each person to get assigned seating. Some people who paid this fee didn't even get to sit where they wanted. The seats were very close together, they sold headphones where only one side worked, the food was normal, the flight attendants normal, plane was clean.

Skyservice Airlines review by A Sortino

19 February 2008  Customer Trip Rating :

Cancun from Toronto and both ways it was a very smooth flight. Staff and even the pilot came out to talk to us because there was a one hour delay, were very nice. It is the second time I have flown with Skyservice and both times were great. The food wasn't the best but what do people expect for airplane food, it was good enough not to complain about it.

Skyservice Airlines review by A Inglis

19 February 2008  Customer Trip Rating :

We flew from Toronto to Varadero. The seats are so crammed in that our knees were touching the seat in front. In fact you could not sit straight you actually had to spread your legs a bit so your knees were not jammed into the back of the seat in front. The aisle was almost constantly blocked by the crew and cart so it was nearly impossible for you to get up and stretch and walk.

Skyservice Airlines review by A Fernets

27 January 2008  Customer Trip Rating :

A no-frills Airline that will claw-back at you to make a profit. We were charged $540.00 for excess bagage; when their own web-site states that "Golf Clubs and clearly marked Dive Equipment" are weighed differently from your regular luggage." Vancouver check in staff scoffed at us and laughed quietly. We got scalped on the way down to Cancun and paid nothing on the way back to Vancouver, because as we were told in Cancun, "all your baggage is within the weight limits and is conforming." Several people were charged for their golf clubs when the rules say they are exempt. Pay a little extra and book with someone else.

Skyservice Airlines review by Deb Wilding

1 November 2007  Customer Trip Rating :

I had great service from Skyservice Airlines as my trip was a medical emergency left on Sat for Playa Del Carmen & returned on following Monday & that flight home was a last minute booking. The staff were very pleasant and helpful and offered us a larger seat for comfort, plus were fun to talk to. I think that many times people just have to complain about anything to make them feel better and more important. Great staff and flight!

Skyservice Airlines review by Judy Delaney

9 May 2007  Customer Trip Rating :

Beware of suspicious overweight luggage charges when returning from vacation. We were charged overweight luggage fee at the Punta Cana airport for our luggage which was not overweight when left and was even lighter when going home since we had consumed most of the toiletries, sun products etc - and had bought nothing! Skyservice Airlines was uncooperative in the matter, both at the airport and back in Canada.

Skyservice Airlines review by Paul Stauning

12 April 2007   Customer Trip Rating : n/a

Vancouver to Cancun return. A no frills airline but everything was good. - a little tight, but the flight attendants were nice, food Ok, drinks $5.00 like everbody else.

Skyservice Airlines review by Dorine Breau

7 February 2007

This flight originated from Toronto to Cancun Mexico on Jan 27, 2007. Problems arose with a passenger who got ill and left the aircraft. Therefore, we spent 4 hours on the tarmac before departure. (the passenger's luggage had to be removed, and the plane de-iced) During this time, we had to remain seated, no facilities services, and no effort was made to comfort the passengers in any way. As time passed, this only permitted the attendants to be very rude and not even attempt to console anyone. My husband tried on several attempt to use the washroom, only to be told, in a very abrupt manner to return to his seat. Therefore during 8 hours on the aircraft was unable to use the washroom. This is unacceptable. We are not children that run to the bathroom to get out of class. They totally refused to make any adjustments to their schedule. An infant remained in a soiled diapper for hours, until the Mother was allowed to use the facilities to change him! Thank goodness the return flight and attendants were not like the first flight. Flight 5001 deserve to be commended on their smile and attempt to please the passengers. I do not foresee the need to use this service again!

Skyservice Airlines review by Graham Cuthbertson

5 February 2007

We flew eventually to Montego Bay on January 21/22, 2007 on flight 5044. We were supposed to leave 345pm on the 21st but left at 100am the 22nd. There was no legroom as echoed by other comments here. The staff were below average. We arrived in Jamaica at 430am and there were few customs officers so it was 6am by the time we got our luggage.( We were in the back of the plane and also had the baby so we were last off the plane). We arrived at our resort at 8.0am and were given a $50 SkyService coupon for our next trip (never happening!) So we lost half a day of our vacation. Our return flight on January 28th (flight 5045) was a little better but it started out as a disaster. Before we left our resort we were told that the flight was on schedule. We arrived at the airport at 630pm for the 945pm flight. We found ourselves at the front of the line for checking in, however, there were 5 SkyService flights checking in at the same time, Toronto, Montreal, Calgary, Vancouver and Ottawa. We did not move an inch for 2 hours. During that time we were given no details of what was happening and were only told that the Toronto flight was not checking in until the other 4 had checked in. We finally checked in around 8.45pm(a process which took 20 minutes!) and proceeded to the Departure area. By this time our flight was on the board for 10.15pm (a half hour delay). We actually boarded at 11pm and the plane took off at 11.30pm. The captain then announced that if we did not get to Toronto by 3am we would not be allowed to land and would then land in Hamilton. Fortunately we landed in Toronto at 303am. Again on this flight no legroom and I cannot comment on the service as I slept most of the time. In conclusion, SkyService obviously do not care at all about how badly they treat their passengers and have made myself and family extremely upset and as a result we will most likely never fly charter airlines again and will certainly never fly SkyService .

Skyservice Airlines review by Keith Garbett

5 February 2007

Flew Skyservice to Puerto Plata and back. Flight down was basically on time. Crew friendly. Seats were cramped. Food was a breakfast burrito in a box. No sense giving any more as no room to use knife and fork. The ground personnel at Pearson did a great job of moving a lot of people in a hurry and were as accommodating as they could be. Trip back was probably the most uncomfortable I have ever taken. It seemed the seats were even tighter on this flight and hard. I had to sit on the pillow. The meal was another use of a soft taco. I was starting to think the airline was owned by Taco Bell. The crew was definitely more surly. Very abrupt. I noticed later in the flight one of the crew carrying trays of food to the rear of the plane. I used the washroom and this was the crew meal. Salad etc. But they had room to use utensils. Had never had occasion to use this airline before.

Skyservice Airlines review by Cynthia Hawkins

26 January 2007

Toronto to Punta Cana, Dominican Republic. Our return flight was scheduled for 1000 pm. Upon checking in at 630 pm, we were assured the plane had already arrived and we would be leaving on time. At 1030, we were finally told that someone would be "making an announcement" about our flight. The flight had been cancelled, due to the plane having to turn back to Toronto due to mechanical difficulties, and was to be rescheduled to 0930 the next morning. We spent the next 5 hours in the airport, while Skyservice tried to find hotels in the area for all the passengers. Finally, at 330 am we were asked to pick up all our luggage and board a bus for transport to a hotel. We arrived at the hotel at 430am, and were told to be back in the lobby for pick up at 600 am. No one arrived to pick us up until 800 am. Finally, we were taken back to the airport and boarded our plane at 0915. To cut a long story short, at no time during this ordeal was any Skyservice personnel available to explain what was happening - all communication was done by PA system. Even though our baggage never left the airport, there were numerous suitcases missing (including mine). To ship all the passengers to a hotel at 0430 in the morning for one hour's rest was totally ridiculous. I'm just glad that we booked this vacation through a travel agent, who is going to bat with Skyservice on our behalf. And yes, there is no leg room between seats - I am 5'8" and my partner is 6'2", and it is almost unbearably tight.

Skyservice Airlines review by Brenda Isherwood

22 January 2007

We just completed our trip from Cancun Mexico to Toronto flight 5G5001. Once aboard Skyservice, we soon found out how rude the flight staff was. I asked for a pillow and was told if there wasn't one on the seat they didn't have any more. We were in the first row, the only thing good about that was the extra leg room. Being in such a seat we got quite the show from watching passengers walk up to use the bathroom and be turned away, or have the curtain closed in their faces. Some were even refused usage of the facilities. The curtain was constantly being closed, and door and cupboards were constantly slammed, and at times all of the flight crew was behind the curtain laughing quite loud, it was very unprofessional. Thirty minutes to landing passengers were refussed access to the facilities. This flight crew did not smile, help passengers in a friendly manner, they were rude and very unprofessional.

Skyservice Airlines review by Johnny Bosco

22 January 2007

Flew with Skyservice on Jan 12 and again on my return flight from Aruba on Jan 19. Good, friendly service in both directions. They offered lunch or dinner, snacks, etc and did it with a smile.

Skyservice Airlines review by Jon Braz

19 January 2007

YYZ-Porto(OPO) and back with them this past summer (signature vacations). Crew was extremely friendly and safety-oriented, although they seemed inexperienced on the ground before both flights. Food and inflight service was better than expected, although the audio had some problems, and for some reason they left the TVs on static overnight. The seats were good, but a bit ripped. I would definitely fly them again, especially for the low prices and good service.

Skyservice Airlines review by Bev Gladwell

12 January 2007

Toronto - Cancun. I'll echo the negative comments of others: unbelievably cramped seating and poor quality food. Staff were so-so on flight out but friendly on homeward trip. Flight was delayed 10 hours on the way home with very little explanation. Thankfully, we waited out the delay at the resort. Once we arrived in TO, our luggage took a full hour to arrive. I will try to avoid Skyservice in the future.

Skyservice Airlines review by Dan Claude

27 December 2006

Toronto to Puerto Plata. The service was good but the seats were way too cramped. Seriously. There was no possible way to get into the emergency position. Put on our seatbelts? Why? Nobody can budge in their seats. Never will I ever fly with them again. I feel bad for those who suffer from claustrophobia who fly with Skyservice.

Skyservice Airlines review by Mike Davis

26 June 2006

My wife and I flew on Skyservice in late May to Cuba from Toronto. I am 6' 6" and had no problem with leg room or seat width. We asked for, and got bulkhead seating and were lucky enough to do the round trip this way. The flight left Toronto on time and arrived in Hoguin Cuba slightly ahead of schedule. The staff were excellent. The return trip left late due to some issues at Cuban customs with one passenger. However we still arrived in Toronto on time ! The food both outbound and return was the usual small sandwich, danish, bottled water, coffee, and soft drinks,. All in all I would fly Skyservice again, it was a great bargain and comfortable if you ask for bulkhead/ emergency row seating.

Skyservice Airlines review by Mary Johnstone

24 June 2006

St Pete / Clearwater Airport to Toronto. Flight was excellent. Comfortable leather seats, plenty of leg room and the flight attendants were the friendliest, most efficient I have flown with. I would travel with them again despite the 20 dollar charge for luggage which apparently was 2kg overweight on a flight which was not full!

Skyservice Airlines review by Janet Bellefeuille

13 February 2006

Just back from Mayan Riviera - flights all on time and great crew on board. Seating is another issue - twice now we have asked for certain seats and when we got on the plane they were not the seats we asked for - the seating is so cramped that one could never assume the 'emergency position if required- barely room to get the tray table down and forget trying to eat with any manner of ease. Last year our flight was delayed for several hours and we were given a voucher of $75.00 each for a future flight- upon booking our flight this year we were advised that the voucher is only valid for the ''regular'' price of the trip. Who do you know who has ever paid the full price listed in the travel book? What is the point of giving out the vouchers other than to seem as though you are being satisfied for your inconvenience 'at the time' - not so- most of us realize that flight delays are usually due to weather or other mechanical emergencies so why bother with the useless gift- there certainly must be a better way Skyservice can come up with that actually can satisfy the customer. I will try very hard to not use Skyservice again if at all possible.

Skyservice Airlines review by Vicky Losey

3 February 2006

Three times now my husband and I have gone to Mexico from Toronto on Sky Service and landed and taken off from Cancun airport . The last two times when returning home we have had to pay overweight charges ($25.00 US) and we have brought back less then we took. What is with that? We also have to book for bulkhead or emergency exit for comfort as my husband has had both knees replaced and the regular seats are too narrow and have very little leg space . We found that out our first time out when we had to sit in regular seats my husband's knees touched the seat in front of him, it was very cramped. We are seriously thinking of changing airlines the next time out.

Skyservice Airlines review by Ted Berdowski

26 January 2006

Just came back from Jamaica. My wife and I were separated in seating arrangement - it happens. Before we were ready for take off I literally had to remove the seat cushion because it wasn't affixed to the seat frame it was unbearable to sit in. The seats are tiny, even my wife complained who is much smaller than I. The plane was a 320. I'm 6ft 6 and it was difficult to see small people in row one and escape hatch seats. Fortunately I had an isle seat but it still was unbearable. When the meals came and we put the tables down, mine was sloped so badly because of limited space that I had to hold on to it with one hand as I would have lost the tray. Emergency posture forget it. If there was something flying around in the cabin during an emergency I would have been killed or left unconscious. My wife's seat had no arm rests and the video screens didn't work for her and the other surrounding passengers. Food so-so and the staff were good. It was a flight from hell for us.

Skyservice Airlines review by Bill Yakimec

16 November 2005

Edmonton to Vegas at the end of October for a week, outstanding service, flight crew was excellent, and on time. I will use them again. My opinion too many people complain - if you don't want to fly don't - there are rules when you fly.

Skyservice Airlines review by  Aussa Penniall

10 October 2005

My husband, I and two children flew Skyservice from London Gatwick to Toronto September 24 2005 and I would like to say that I was very impressed. The flight was however not full so we were lucky to have extra room but I thought the seating was of a good standard all leather. The meal was really nice for a change on a flight. But above all the staff were so friendly and had time to spend with my two daughters and as I was a nervous passenger made me feel very at ease.

Skyservice Airlines review by  Harry Schneider

17 August 2005

Used Skyservice to Rome in June 2005. Took over 2hours in Rome to get baggage. Food portions were very small and seats super tight. Cabin staff was very friendly. We froze during the night flight from Toronto to Rome. Cabin staff said that they knew about problem but cannot fix. The blankets handed out were so small and thin and should have been called fashion scarves. Another cheap airline, what can I say.

Skyservice Airlines review by  Huda Khattab

25 July 2005

Toronto-Manchester-Toronto in July 2005.I knew this was a "no frills" airline but was pleasantly surprised by the friendliness and efficiency of the crew. Both flights were 757s but the plane on the outward flight was particularly cramped; there seemed to be more room to breathe on the return flight. The TV screens on the outward flight were also very small and watching the movie was a waste of time from where we were sitting. We had better luck on the way back as far as screen visibility was concerned, with bigger screens more evenly distributed along the aisle, but the headphones weren't working well and we had to keep jiggling them. The crew offered a refund to those who were dissatisfied, even if the headphone had been purchased on the outward flight. Timekeeping on the outward journey was excellent. There were delays on the return flight because the plane had been delayed coming from Toronto, then after we had boarded we sat on the tarmac for about an hour whilst a discrepancy in the baggage count was dealt with. However the captain did keep us informed of the reasons for the delay and did not keep us in the dark. Not 100% perfect flights, but the attitude of the crew made up for any disappointments. I would certainly consider Skyservice again.

Skyservice Airlines review by  L Amos

23 May 2005

Skyservice YVR-CAN-YVR in December-. Found it to be a vast improvement over earlier flights taken on AirTransat and Canada 3000 to the same destination. FA's most attentive to needs of one of our party who had broken her leg in Cancun - except they ran out of ice so couldn't supply icepacks for the leg. Would definitely take advantage of Skyservice's cheap flights to sunshine again.

Skyservice Airlines review by  Larry Paysen

15 February 2005

Regina-Cancun return. Boeing 757 nice blue leather seats, plenty of leg room. Great service from friendly staff. Food was good for airline food. I've had much worse on our national airline and they charge you an extra $8 - $10. If I had to gripe about something it would be the low weight restrictions for the luggage allowance. Skyservice got me there and back on time, in relative comfort and in one piece for a reasonable price. I can't really ask for much more than that.

Skyservice Airlines review by  Debbe Patterson

23 October 2004

Vancouver to Costa Rica and will never fly this airline again! There were 3 of us, my husband, 13 year old son, and I. We had pre-booked seats, for an additional cost, but were glad we did. When we got onboard and saw our seats we just laughed. My husband and I are not huge, but larger people - and the seats were so close together we had to practically lie down to get to the window seat. When they gave the safety announcement and said put your head in your lap in case of emergency it was a joke! Unless you are three years old that would not be possible. Even my skinny little 13 year old did not have much room. If the person in front of you put their seat back they were in your lap. On the return flight my husband asked for a band aid and they did not have one! I guess that means they dont have a first aid kit on board. Meal was horrible, although did not expect much anyhow at that price. Inflight entertainment was good, 3 movies.

Skyservice Airlines review by  Paul Vernall

13 May 2004

Just completed a trip with Skyservice from Ft. Lauderdale to Toronto round-trip. I must say they were excellent and the flights most pleasurable. Both flights were on brand new A320 aircraft with navy leather seats. There was a good movie in each direction together with a nice complimentary "Bistro" snack service. The flight crew were friendly, smart and extremely professional at all times. They took their jobs very seriously and safety was top priority. All during the flights they were in the aisles offering tea, coffee and soft drinks. They also had a good selection of duty free items for sale. What impressed me the most was the fast check in (no wait in both directions) and the speedy boarding system. They thanked us for flying with them and invited us to board. None of this group cattle boarding that the US carriers do. What a professional, well run organization. This was my first trip with them and will not be my last.