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Skymark Airlines Passenger Reviews and Skymark Airlines Customer Trip Reports



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SKYMARK AIRLINES Customer review :  8 January 2014 by Mark Woods    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Tokyo-Sapporo-Tokyo. I was pleasantly surprised at the efficiency and professionalism of the staff. The crew spoke English. We departed and arrived on-time. The great price combined with the excellent service ensures I will fly Skymark again.



SKYMARK AIRLINES Customer review :  23 December 2013 by E Krakowski    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very pleasant flight from OKA to ISG. Relaxed but very professional and friendly staff. At least one member spoke English. Maybe the least full flight I have ever experienced (10% in a B767): I was quite surprised that they use such a big plane for this route but it seems they only use this model on this airline. I had to buy a luggage allowance since my checked bag exceeded 15kg, but the fee was quite decent: 500yen. Same as for the drinks service: I remember coffee is only a 100yen (1$), nothing to be angry at.



SKYMARK AIRLINES Customer review :  14 March 2013 by Joseph Walsh    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Narita to Naha Okinawa recently. Flight was excellent. On time, clean, new aircraft and great flight crew. Check in and boarding no issues. Professional and friendly staff. Highly recommended for travel in Japan. I am a world traveller and have flown many airlines. Skymark is by far one of the best.



SKYMARK AIRLINES customer review :  11 October 2012 by Rob Smith    (Japan)

 

Trip Rating :  7/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Haneda to Kagoshima return. Efficient and clean no-frills airline. You have to buy onboard refreshments (they only have drinks, you'll have to bring your own sandwiches) but the staff were friendly so, yes, I'll fly them again. I recommend checking in as early as possible and asking for an exit seat: there's more leg-room.


SKYMARK AIRLINES customer review :  4 September 2012 by E Guitberg    (Japan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Fukuoka-Haneda-Fukuoka, Fukuoka-Naha-Fukuoka. Good budget airline for domestic flights in Japan. Great value if you get your tickets in advance, and easy payment options through the convenience store make it very convenient. The only downside is getting a refund if you choose to cancel your flight is notoriously difficult. Also no discount for flying round trip. Airplanes are no frills, no food or entertainment, but staff are professional and accommodating and flights are on time.


SKYMARK AIRLINES customer review :  7 December 2011 by Ton van Schaik (Netherlands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sapporo to Nagoya. Check-in and boarding very efficient. New airplane B737-800. Service onboard was ok although you have to buy your food/drinks. On arrival at Central Japan Airport luggage was already waiting for us on the belt when we came in the arrival hall. Will certainly fly them again when in Japan.


SKYMARK AIRLINES customer review :  23 November 2011 by G Sonde (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HND-CTS return. Check-in were helpful - didn't depart on time. Didn't expect much but to our luck on a new 737. Interior/lighting was very good, a/c was clean and a good crew. They don't really speak English so that could be a potential error. Catering was pay per piece. Would fly them again.


SKYMARK AIRLINES customer review :  29 May 2011 by Mark Carter (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Kobe to Nagasaki and Kumamoto to Haneda. Both flights on time. Used their website for booking - all you need to get your boarding pass is the credit card you used for the booking. They do have an English website, but don't expect much or any actual service in English at check in time. On both flights I appeared to be the only westerner on board. Prices from their website can be very, very cost effective - Y5100 to fly from Kyushu to Tokyo.


SKYMARK AIRLINES review : 22 May 2008 : by N Lee

Customer Rating : n/a

No Ranking Applied

I was able to book online smoothly and easily. Service is no frills, but competent. I did not find any particular language barriers during my travel, and the rates are definitely way more reasonable than other bigger airlines for domestic Japanese travel. Checking-in and boarding were simple and efficient.


Skymark Airlines - by John Doe

23 July 2007

Skymark Airlines has some serious issues with the call centre. It is impossible to reach an agent and any attempts to do so are met with having to allow the phone to ring more than 30 times to then listen to a recording to tell you to call back or be prepared to be put on hold to then be put on hold for up to 20 minutes to then be automatically disconnected if an agent does not take your call before the time limit is up. Very frustrating and the money saved is little compensation for the time spent in trying to reach an agent. Once an agent actually does answer the phone they are little more help than an automated computer that only would follow simple requests. This airline company would do much better to hire some staff to be able to think outside of the box.

Skymark Airlines - by Vincent Hui

14 February 2002

Skymark is a low-fare airline in Japan. I flow from Tokyo Haneda to Fukuoka. The crew are very friendly and polite but cannot speak fluent English. The B767-300 is clean but I am very disappointed with their seats. The seats are very cramped and it is nearly impossible to move out from the seat with the configuration of 2-4-2. Although seats are narrow, the price is extremely competitive.




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