Sky Express Airlines

✅ Trip Verified | My recent ordeal with SkyExpress has left me utterly disheartened and disillusioned. What began as a journey with high hopes and expectations, ended in sheer disappointment and frustration. Upon arrival at Brussels Airport from Greece, I discovered that my new Samsonite luggage had been destroyed during transit. Despite adhering meticulously to their claims process and furnishing every piece of requested documentation, including the original form submitted at the airport, SkyExpress has remained unyielding in their refusal to acknowledge their liability. Their blasé attitude and flippant responses serve as a slap in the face to passengers who entrust them with their belongings. What's particularly galling is the stark dissonance between the information disseminated at the departure airport and the subsequent communication from their service team. It's patently evident that accountability and transparency are foreign concepts to SkyExpress, who seem to view customer satisfaction as an inconvenience rather than a priority. I threatened legal action and offered to publicize images of my ravaged suitcase across my social channels but this failed to elicit a responses.

✅ Trip Verified | Legroom horrible, they have 4 A320 with 186 seats, 3 A320 with 180 and 2 A320 with 174 seats. Unfortunately we had the 186 seater. No wifi, they serve free only a cookie and juices. Buy Menu for sandwiches. Cabin was clean, crew was professional. We were on time.

✅ Trip Verified | I was supposed to travel from Athens to Heraklion at 17.30 and i received an email at 10.17 am that my flight will depart 1 hour later at 18.30 "due to re-schedule on our flight program". Announcing just 5 hours before the flight that they are re-scheduling the flight? So that the delay will not count so that there will not be any compensation.

Not Verified | First time I flew Sky Express and I am proud as a Greek to have a Greek airline like this. Very affordable prices, staff were extremely helpful and friendly with warm Greek hospitality - Flights GQ701 London to Athens and GQ700 Athens to London. Once you go Sky Express you'll never go back to Ryanair or Wizz Air.

✅ Trip Verified | Both departures were on time, planes where clean. Rows up to 9 have a pleasant legroom. Crew was friendly and professional. For 45 minutes flight, No IFE, inflight service was cookies and juices, water, coffee. With 15 euro you can have access to lounge.

Not Verified | The aircraft was brand new and the feeling during the flight was good. If you are quite tall forget about comfort during the flight. The space between the seats are for short people. During the flight coffee and water were free everything else you had to pay for. When you pay 500 euros and even more for a flight this is the least you expect. The worst thing though is their ground service. Upon arrival two of our luggage were destroyed. One completely and one could be used again. Gatwick ground services informed us that we had to fill papers and take pictures. We followed all the guidelines provided and since the 29th December they still have not got back to us. Upon departure from Gatwick they had informed us to be 3hrs prior to their flight at the airport which we did but the check in of the flight opened 2hrs before! So we had to stand for over 1hr with another 200 people to be served an hour later.

✅ Trip Verified | I flew on Sky Express from Athens to Skiathos on August 1st, 2023 (flight GQ 432). The flight was late, landed after 22.00 and my luggage was missing (it happens). at the desk I was told that they were unable to provide me with a form to fill and that I will have to come back the next day. What i did on the morning and filled the missing form (Property Irregularity Report - PIR). My luggage was found and sent back to me six (6) days later during which I had to buy first necessity items. I was then requested to fill a reimbursement form and offered an indemnity of 240 euros. Customer Service told me then that the reimbursement would take place in nine weeks following the filing. Nine weeks later, I received nothing and after asking, I was informed that I was not entitled to a refund because i did not fill the PIR on the day of my arrival. these are very cheap methods, not acceptable at all. They first lied, then promised then took back their word. They are not reliable which is a shame for an airline company.

✅ Trip Verified |   We landed at 1625 now the time is 1725 our bags haven't arrived yet. No information from the company. Worst airline. It is the second time that I have a problem with the luggage with this cheap airline.

✅ Trip Verified | I booked this flight in May of 2023 and mid June I was trying to purchase checked baggage online using the airline's website. Their online baggage booking service was not working and kept crashing. After 7 attempts, I emailed the airline directly to help with booking baggage as it's half the price in advance, compared to paying at the airport. It took 3 weeks for them to respond to my email (in July!). There were back and forth emails with me stating the same thing (I wanted to purchase 2 pieces of checked baggage, up to 23kgs for the flight). The staff told me they can assist and it would cost 25 euros each piece of baggage and asked me to send an email address for the payment link to be sent to. To get to this point took another 4 weeks because they were so slow to reply. They already had my email address! Again, wasting more time, I told them the email they had been using to correspond with me all that time is the email they can use to send the payment link. We were leaving Aug 26th for our trip and I sent an email Aug 15th, after not receiving the payment link. I requested it ASAP. They never sent it. At the airport check-in counter they told me I had to pay 50 euros for each piece of luggage. I showed them the email from the airline staff informing me of the 25 euros cost. They then told me I had to speak to Customer Service. Customer service totally disregarded the emails from the airline staff telling me the 25 euros cost (she wouldn't even look at them) and said the payment link was sent to GoToGate (a third party I used to book the flight) and there's nothing they will do for me. Horrible customer service. They were just passing the buck so they didn't have to provide any actual customer service.

Not Verified | Rude check in staff, slow check in, uncomfortable seats and unhelpful Cabin Crew. I will never fly with this terrible airline again. They were appalling!