SkyEurope Airlines review - by Dave Watson
27 October 2006  Customer Trip Rating :

It is not so cheap, averaging 200EUR on the line Cracow-Brussels, staff try their best, but is not professional. Very limited number of flights on sometimes odd hours, and not very reliable.

SkyEurope Airlines review - by Dave Houlihan
22 October 2006

Dub-Krakow. Booked flights early got a good deal although they changed our itinerary a month before departure and cancelled the return leg - meaning we had to book with another carrier costing us 160 euro more for a one way flight. They maintained they would refund the return sector - 5 months later I'm still waiting for it. Flight crew efficient and friendly. The product is good, staff well trained and naturally friendly.

SkyEurope Airlines review - by Eric Beadle
17 October 2006

STN-BTS-DBV and PRG-BCN. Very impressed with service for a budget airline. Got tickets at cheap price as booked early. Wanted to change date of PRG-BCN flight and phoned (with great trepidation from Australia) expecting to be put on hold for a long time (as is common with Qantas and other airlines). Phone rang twice, asked to select language, rang twice again, straight through to a woman who spoke excellent English and flight changed, additional payment made and everything confirmed and settled within 2 minutes!!! Very impressed. Flight STN to DBV was fine, however staff at STN said would have to check in again at BTS and not too certain what would happen. Was a bit stressful as not sure if would clear immigration and check in on time. However all went well, but would suggest staff at STN reassure passengers of procedure and that even if less than 30 mins before departure time from BTS they will still be allowed to board. Flight PRG to BCN excellent. Well done Skyeurope!

SkyEurope Airlines review - by Simon Summers
12 October 2006

BRU-KRK return. Although disappointed to see an old 737-500 on the outbound leg the flight was quick and early, the aircraft clean and the cabin crew efficient and discreet. Similarly, the return leg on new 737-700NG was excellent! Despite the chaos at Krakow airport - it took an hour to get through security (!) - the flight left just slightly late and arrived fifteen minutes early. Am a regular on SkyEurope and am always satisfied. Two weeks ago they called me to apologise that a reservation I had made in November was affected by rescheduling and offered me a full refund or to switch the flight to any other time OR any other route! That's good customer service.

SkyEurope Airlines review - by Stuart Borland
25 September 2006

We recently flew return to Krakow from Edinburgh. The flights were smooth and the planes were clean. The stewardesses worked like Trojans to keep us happy and watered. The prices for the flights were extremely good value. We would have no hesitation in using this airline again.

SkyEurope Airlines review - by Pip Gilder
22 September 2006

Manchester to Krakow 16.09.06 and return on 19.09.06. Flights fine, but lack of professionalism from the cabin staff. Beer and wine ran out on the outward journey -I accept that these are not essential, but if they are advertised they should be available. All seemed a bit too much trouble. I read with interest earlier postings regarding this airline as it was new to me - no smiling and cheerful cabin crew on these flights!

SkyEurope Airlines review - by Geoffrey B Evans
8 September 2006

We flew recently to Krakow return. 737-700 well appointed, clean and comfortable, with more room than we've experienced on long-haul 747's. Unfortunately the security inefficiency at the Polish airport is responsible for the horrendous and largely unnecessary delays to your service and I'm afraid will play havoc with schedules and percentage on time figures.

SkyEurope Airlines review - by Dominika Picard
22 August 2006

Amsterdam-Krakow return. Although slightly delayed, the service overall was adequate. The fare under 200 Euro before taxes could have been lower but still within a reasonable bracket. The crew was pleasant and polite sporting nice, flattering uniforms. The only problem: their booking website did not appear to be secure. There was even a warning popping up during booking process, hence I decided to make a reservation by telephone. Unfortunately the general reservations telephone number responded with a suggestion to call at another time or later! I tried a few times always with the same result. In the end I called a reservations centre in Poland. The agent I spoke to was very patient, nice, helpful and efficient. She also resolved a problem with a tentative, erroneous booking made by my father just a couple days earlier, (a neophyte in internet bookings)! That was impressive as I was afraid there would be no refund! Overall - a good experience but the booking process through the SkyEurope's website should be "ironed- out" as far as security concerns go!

SkyEurope Airlines review - by Robert Fridrich
30 July 2006

BTS-KSC. Plane was old B735. Cabin was clean. Smiling and fresh looking cabin crew. This was very short, only 25 minutes flight so there was no service and passangers had to remain in their seats, keeping their seat belts fastened. Captain provided us with flight information and one FA then encouraged passangers to look into flight magazine which was quite nice. Flight was uneventful, and very cheap for only 500 sk = approx. 13eur.

SkyEurope Airlines review - by Dave Jaros
11 July 2006

PRG-FCO return. Gained requested seats 1 hour before departure without problems. Bussed 60 meters to the plane despite available tunnels at the gate. Young and smiling cabin crew, professional. Plane clean and seat pitch just bearable - comfortable leather seats. Not bothered by advertisement / lottery announcements like by other LCC companies. Load factor some 70%. Uneventful flight, route and destination info from the captain provided once. The only minor was the damaged suitcase (ripped handle and two sticks into the case) that damaged some clothes inside. Return received prefered seats on request. Flown the same plane as outbound, nearly spotless. Onboard a special offer for china served Illy capuccino for Eur 5. Similar crew as before, very professional and again, smiling with eye contact. SE maintains rather high level of service for reasonable price. Even if the free water/coffee/tea is a blast from the past, I would recommend them for leisure.

SkyEurope Airlines review - by Alex Murzynski
1 July 2006

Brussels-Krakow return in May. This was my first flight with Sky Europe. I booked late and payed just over 200EUR but their fares are usually lower. I did my booking over the phone and spoke to the most serious and officious-sounding agent in the world. Her voice was so ridiculously dull and monotonous that at first I thought I was talking to a computer! I asked her for an invoice and was told I’d have to send an e-mail to ask for it. I did that immediately and I’m still waiting for an answer. Thank goodness it turned out I didn’t need an invoice after all. As for the flight itself, check-in at BRU was excruciatingly slow with only one desk open and the second occupied by a woman desperately struggling with the computer. In all fairness though, those two weren’t Sky Europe employees. Boarding started on time but took quite a while and we finally took off 30 minutes late after queuing on the runway. FAs were young and pleasant and spoke good English. They were present throughout the flight and took time to chat with the passengers. The 737 was old and and the seats well worn out but everything was spotless. The plane landed at Krakow only slightly behind schedule. All in all, a great flight. On the way back, I was the first passenger to check in and could choose my seat (no Ryanair-like boarding chaos here, thank you.) The flight was 90 minutes late due to our plane arriving late from somewhere else. In the cabin, it turned out that they gave me the wrong seat, in front of the emergency exit row and not in it. Another man was given the one I had asked for and I didn’t insist on having it although the limited legroom added to my annoyment. To sum it up, Sky Europe is the best way to get from BRU to KRK because they operate the only direct flight on this route. Their fares are cheap and the food is not too overpriced, the flight attendants are great, they have a nice in-flight magazine and what must be one of the best airline websites around. On the downside, ground staff seem confused (how could they have misunderstood “emergency exit”?), delays should be expected and the lady from the reservations center whom I dealt with should definitely be taught to relax and speak in a normal voice. Nevertheless, excellent value for money.

SkyEurope Airlines review - by Bill Cooper
29 May 2006

MAN-BTS. Operated by one of the new B737 fleet. departure was a little late due to traffic restrictions over LON but arrival was five minutes early into BTS. Crew and smiling, catering a little expensive, but aren't all low cost carriers. BTS airport seemed to be fairly new with all the infrastructure you come to expect from international arrival/departure points. Return on more elderly B737 but still more smiling faces and safety not compromised. Would not hesitate to use their services again, they really value your custom. The outbound was changed by 15 minutes and they even called my on my mobile to remind me - I forgot to confirm my acceptance on the website, how's that for customer care.

SkyEurope Airlines review - by M Talbot
24 May 2006

Stansted - Krakow, return. Have flown with SkyEurope on this a route a handful of times during the past year. I have nothing but praise for them. The attention to safety and passenger well being is excellent for a low cost airline. Cabin crew always greet you with a smile and nothing is too much trouble for them. All of my flights so far have either been early, on time, or at worst, delayed by no more than 10 little minutes. All in all, every time is a pleasant experience and I would recommend this budget airline against another (Beginning with the letter R) on this route. Will be flying with SkyEurope whenever possible.

SkyEurope Airlines review - by Roy Jennings
15 May 2006

During the past three months I have experienced six flights to and from Manchester with Sky Europe on Boeing 737-300 and 737-500 aircraft. This airline is to be commended for the service it provides in all aspects of its operation. From efficient check in to boarding procedures, onboard safety and comfort checks, disembarkation and the luggage retrieval, the passenger is treated as a really valued customer. The cabin crew are worthy of particular mention - it really is service with a smile despite their passengers' different languages and their having to deal in at least four different currencies. The thoroughness of safety checks is most commendable as is their approach to cabin tidiness. Absolute efficiency seems to be the criteria for the success of this airline.

SkyEurope Airlines review - by Mike Preston
22 April 2006

NCE-PRG and BTS-NCE with this airline and cannot praise them highly enough. I fully agree with all the positive comments made, so it is pointless to repeat them. I would add a couple of points. On one sector we flew on their brand new 737-700 with blended winglets. The aircraft is spotlessly clean and has two tone (red/blue) leather seats throughout. Beautiful! Even the older 737 on the second segment was very clean. The inflight magazine is informative, beautifully produced, and well laid out, and not just page after page of bland poorly crafted articles or advertising. Seating seems to be less cramped than many other carriers. The airports at BTS and PRG are also clean, efficient, and fast.

SkyEurope Airlines review - by Nick Cooper
18 April 2006

STN-KRK return, both flights arriving early. FA`s excellent, leaves the other low cost airlines far behind. The service rivaled BA. baggage was out waiting for us at Stansted - that was a surprise. I can only recommend this airline as being excellent to superb.

SkyEurope Airlines review - by Harold Halliday
7 April 2006

Manchester-Bratislava return. Flights either on time [or early] and staffed with cabin crew who were efficient and untroubled by groups returning from stag nights in Bratislava. Attention to safety was very evident with careful checking of passengers - all in all a good experience marred only by poor ground handling at Manchester Airport in both directions - check-in opened 30 mins later than advertised and should it take 40 mins for cases to reach the baggage hall?

SkyEurope Airlines review - by Janne Petersson
7 April 2006

Copenhagen - Bratislava return in March-April 2006, and a single domestic flight from Bratislava to Kosice. For the very cheap fares I paid (especially for the BTS-KSC flight) I knew I could not expect much, but I found SkyEurope offering a very good product. I was, however, not so impressed with the CPH-BTS outbound. The flight left and arrived on time but there was a long wait at the check-in desk at CPH (but I guess this was the fault of handling agent Servisair), cabin crew seemed a little bit disinterested and the flight took place in an old, tired ex- VARIG 737. The return BTS-CPH was much better, same aircraft but much nicer cabin crew. Check-in at BTS took less than one minute and the flight arrived at CPH on time. The refreshments available for purchase were good. Domestic flight BTS-KSC got slightly delayed because they waited for "the last passengers to board", I guess these were connecting passengers from a Czech Airlines flight. I didn´t mind that Sky Europe waited for them - next time I may be the one that tries to make a connection, cabin crew information was good and the flight arrived on time in KSC anyway. BTS-KSC is a very short hop for a 737, with only approx. 35 minutes flying time, so there was no inflight service and we had to sit down with seat belts fastened for the whole flight. I didn´t mind this, but the seat pitch was a little bit cramped so I am lucky it wasn´t a four hours flight. I would rank this airline four stars out of five and of course I will use them again.

SkyEurope Airlines review - by Stephen Blakey
15 March 2006

Have just returned from Krakow. In both directions, (Stansted/Krakow), our luggage beat us to the carousel. Flight was on time on the outbound and 40 minutes late leaving on the return, although they managed to make up 30 minutes of this. Compared to other low cost carriers I found the leg room slightly tighter. Overall, a good all round experience and great value for money.

SkyEurope Airlines review - by Mark Sankey
15 February 2006

London Stansted to Budapest. A great value for money, no frills airline. A 1 hour delay on outbound flight and arrived 20 minutes early on the inbound No complaints - at these low prices how can you complain! Will certainly be flying Sky Europe again!

SkyEurope Airlines review - by Paul Stafford
23 January 2006

Bratislava - Dublin return, Christmas, 2005. I've travelled many times with this budget airline, and have always found them great value. My Christmas trip with them was no exception; attentive friendly staff on board, and the usual assortment of purchaseable beverages. We were about twenty minutes late taking off, this was due to the fact that we had to wait for some passengers from a flight from Kosice. But at least Sky Europe waited for them. Unlike another budget airline covering the same route! At Dublin, the baggage had arrived at the carousel BEFORE we had; surely a record! The return flight to Bratislava was equally satisfying, and I would strongly recommend THIS budget airline before another on this route.

SkyEurope Airlines review - by Rose Halsall
20 January 2006

Manchester to Salzburg return. What a breath of fresh air to find an airline that treats passengers as though they value their custom. Check in at Manchester was very efficient and, more importantly, a seat number issued after asking if we had a seating preference! I normally have to travel down to Stansted with all that entails, so to be treated with politeness, professionalism and a smiling face, was a welcome change. The flight itself was on time and a pleasant experience. As with other low cost airlines the refreshments were overpriced but everyone knows that now. I can highly recommend this airline and I certainly shall be using regularly from now on provided it retains this route.

SkyEurope Airlines review - by Szeibert György
20 December 2005

BUD-AMS. Morning departure was delayed about 3 hrs. Crew tried their best, captain informed us well. Good service, nice attendants, informative client service. They are one of the best low cost carrier in East Europe.

SkyEurope Airlines review - by Simon Summers
24 November 2005

KRK-STN. Another good flight on SkyEurope, this time, very early in the morning to Stansted. No qualms at check-in with my slightly overweight baggage, and allocated my preferred emergency exit seat. Flight was slightly late taking off due to de-icing of the aircraft, but arrived 15 minutes early. Hoping SkyEurope expand to include Brussels on their network.

SkyEurope Airlines review - by Paul Ashton
9 September 2005

Manchester - Bratislava return. On time both directions, flight attendants pleasant and efficient. Excellent service, apparently expanding as of December 05. Recommended!

SkyEurope Airlines review - by William Agius
28 July 2005

Zurich to Bratislava. The flight was operated by an Embraer Brasilia Turbopro with a seating capacity of about 30. It was actually much roomier than one might expect. The only thing about the aircraft I thought was a little weird is that while there is actually a toilet onboard, there isn´t a sink or anything of the like to wash you hands in. What I liked was the fact that seats are assigned at check-in and you get a warm and cold drink considering that on most other low-cost operations, you usually even have to pay for a cup of water! On the other hand, you don´t get anything to eat and even if you´re willing to pay, the sheer size of the aircraft makes it impossible to take along any kind of containers with food. So by the time we arrived in Bratislava I was pretty hungry. SkyEurope market their flights by highlighting the fact that their hub Bratislava is so close to the Austrian border and to Vienna. I was a little sceptical about this but found that indeed, the journey by train from Bratisalva to Vienna is probably not that much longer than the trip from Vienna airport to the city center which is run by these rather smelly old regional trains which take seemingly forever to arrive! For a low-cost airline, and basically for the price you pay for the ticket, I think SkyEurope is actually not bad at all.

SkyEurope Airlines review - by Gary Belan
22 July 2005

SkyEurope Airlines charged me for 3 kilos. The assigned seating is a relief (compared to Wizz Air) but the crew were nowhere near as friendly. Still, excellent value for money. The 737, though old, was well-maintained.

SkyEurope Airlines review - by Rick Alkema
5 July 2005

SkyEurope Flight 5P 606 from Budapest to Amsterdam, July 1st, was a big disaster. Four hours delay and eventually cancellation of the flight forced me, together with my wife and two young children, to find a place to stay in the middle of the night in Budapest. Nobody from SkyEurope was present during this time to inform and/or to help the passengers.

SkyEurope Airlines review - by M Moore

11 May 2005

Paris Orly to Bratislava one way, on 24 April 05. Booking online was a snap, fares were good, and when I overlooked the step of reserving a coach (bus) seat from Bratislava to Vienna, I was able to clear it up on the phone with an airline agent based in London. (I'm American, and was planning a holiday in Europe.) Problems arose at Orly: first I had trouble finding the airline counter to check in. Once I arrived, slightly panicked, and checked in, the agent sent my suitcase back and then asked for my backpack (which is actually a laptop carrier). She quoted a weight restriction different from the one listed on SkyEurope's website, and demanded that I check the backpack. I asked her to let me transfer items to my suitcase, to lighten the backpack, but she said it would be impossible to retrieve the suitcase for me. From the way she was eyeing my backpack, I could tell this was about to happen, and it bothered me that she sent the suitcase away without giving me a chance to keep my hand luggage. I surrendered the backpack over after removing my laptop and the book I was reading. In the five years I've had it, no other airline (with one exception on British Airways, once, and even then, the agent let me keep it because the laptop compartment itself was detachable, and I could put a few things I didn't need for the flight in one of my suitcases), has ever separated me from the backpack. After this, the SkyEurope agent said the flight would be leaving from "E or F" and to go right away for immediate boarding -- so I rushed up to E, went all the way to the front of the security queue, and was told by the security guard there that my flight was leaving from F... at the opposite end of the concourse. I rushed down there, and commenced to wait an hour because the flight was delayed. Airport staff were on strike, apparently. The flight itself was fine: comfortable and clean plane, professional crew, and the airline's shuttle coach into Vienna was held for us even though we were very late. Overall, I'd say high marks on the flight itself, but the airline could stand to revisit its hand luggage weight restriction and perhaps more competent ground-side help at Orly would be helpful. If they don't know where the plane will be boarding, then that information needs to be communicated clearly. And if there is a question about hand luggage, perhaps it would be wise to instruct them not to send suitcases down the conveyor belt before giving passengers a chance to do some quick last-minute repacking.

SkyEurope Airlines review - by B H Johnson

1 March 2005

Tried Skyeurope today for a business trip to Krakow, Poland. Flight NE431 due to depart at 0850 was delayed until approx 1100hrs and then 1300hrs and finally 1605hrs (I don't know if it ever left in the end). We were forced to cancel all our meetings as we had no idea if the flight would ever depart as the information we received at Stansted was constantly changing. There was no representative to apologise or explain what the matter was. I am currently on the phone trying to contact the company. For the first 20 times the line was engaged. I have finally been put through to a call waiting service (accompanied by some terrible music). I have been on hold for 15 minutes now. I am still waiting.

SkyEurope Airlines review - by Michel Dubois

6 January 2005

I have taken SkyEurope 4 times between Paris and Poland (Warsaw and Krakow). Last time 3rd December my flight has been canceled and I had to wait 2 days to go to Poland. I had no explanation and I tried to contact the airline same result no explanation. I think this airline need to improve communication. It's not normal to wait for a plane 48hrs! Just imagine If I had to pay taxi/hotel/food during those day!

SkyEurope Airlines review - by Pete Salisbury

11 December 2004

Budapest to Warsaw 29th Nov and Warsaw to Amsterdam 1st Dec, on Bud to War only 5 passengers so it was a little prop 30 seater, really nice, leather seats, plenty of leg room and a very nice and attentive airhostess, free drinks too, same service on War to Ams leg - would recommend Skyeurope - and for those poor souls who've tried Ryanair (like we have) give Skyeurope a try; it's heaven! and oh yes, your seat number is printed on the ticket in order as you check-in (take note others).

SkyEurope Airlines review - by N da Cunha

29 November 2004

I flew with SkyEurope from Amsterdam to Krakow and back 4 days later. It was a pleasant flight and the service was good. Staff was friendly. I was warned that this airline sometimes suffers from delays and this happened on both flights, 1 hour delay. For that price you can't complain.

SkyEurope Airlines - a corporate Response

29 November 2004

Thanks for your comments. We will introduce snacks and drinks on board of our fleet in the months to come.

SkyEurope Airlines review - by Nagy Istvan

31 October 2004

I flew back to Budapest with Sky Europe flight 141. I was impressed with the airline, flight landed 20 minutes earlier in Budapest. Attendants very helpful and friendly especially, purser Geri made some funny announcements made the whole flight pleasant and unforgettable experience. Other airline should follow this kind of style. I found it good that tea and coffee services were for free. Only a little suggestion : food should be available for purchase. OveraIl must say that next time I fly, I’ll choose Sky Europe again. No doubt.

SkyEurope Airlines review - by Robert Fridrich

17 September 2004

Excellent! Smiling crew, clean aircrafts (both flights were operated by Embraer 120) nice leather seats, normal seat pitch. There is no in-flight entertainment except their in-flight magazine. However the magazine was very nice, and flights were short, approx 75 minutes. I thought that SkyEurope is normal low-cost but then F/A came with sandwiches (choice of ham or cheese sandwich) and tea, juice or mineral water all free of charge. There is almost no difference between classic carriers and SkyEurope. Even newspapers and magazines were offered, free of charge too. Again, excellent service for short haul flight.

SkyEurope Airlines review - by Nick Byrne

15 September 2004

Returned yesterday on the late afternoon SkyEurope flight from Bratislava to London. Had an excellent experience. The crew was charming, efficient and friendly. The uniform one of the best in the business, and the free coffee, tea or water served with a real touch of hospitality - an element totally lacking from Ryanair

SkyEurope Airlines review - by Martin Dichler

30 August 2004

I was flying during the first five months of year 2004, three times to Paris, Milano & Dubrovnik. During this flights I using both Skyeurope fleet planes , the B.737 and the Embraer 120 Turboprop. All the times the plane was clean, the mostly Slovak staff friendly and we was all the flights "on time". So what you really need more if you can travel for approx 100€ return to all this destinations? Only the free parking in Bratislava makes problem, there was not enough parking space, as the offer there clients.

SkyEurope Airlines review - by Dave Jaros

21 July 2004

Bratislava - Dubrovnik return in July. Outbound flight at lunch time was 45 mins late due to delay on previous plane route, however ground stay still kept on 30 mins. Check-in effective and fast, but only one (later plus one) counter opened on tight space of BTS airport. B737-500 quite clean, staff ok (mixed nationalities) but dressing is a point to improve and free water/tea/coffee served. IF magazine also provided, but no cockpit info. Return flight in 2 weeks late again in same extend (however 20 mins announced in DBV), staff partly not very smiling, but effective, no milk available (aparrently expired delivery from supplier), cockpit information . No offer on sandwiches or snacks on both flights (duration 75 min). A questionnaire distributed on board. Good value for money (low cost RT €80 incl. taxes).

SkyEurope Airlines review - by Eric Lam

6 June 2004

SkyEurope roundtrip between Paris and Bratislava in March. The cabin crew were friendly and professional. The airplanes were clean. They have a nice inflight magazine and the even offer complimentary coffee/tea and mineral water. I usually do not fly low-cost carriers in Europe, but I wouldn't hesitate to fly SkyEurope again. Its simply a nice airline.

SkyEurope Airlines review - by Cédric Rigoli

5 April 2004

I did a flight with SkyEurope from Zurich to Budapest. The flight, the staff and the airplane were really not recommendable.






 

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We cannot guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

  These Review pages are designed to offer guidance and assistance to other travellers, and we ask respondents to use an "informative" style of comment and share any travel tips for the airline  in question.

  Your First Name (or initial) and Family Name, and E-mail address MUST be supplied.

  When submitting comments, please DO NOT insert paragraphs.

  Please check you use Upper and Lower case only - submissions made all in CAPITALS will NOT be accepted.

  Comment submissions that require extensive text editing CANNOT be published.