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Silverjet Passenger Reviews and Silverjet Customer Trip Reports
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30 MAY 2008 : SILVERJET
SUSPENDS OPERATIONS AND GOES INTO ADMINISTRATION
SILVERJET review : 21 May 2008 by John Prentice (UK)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: | |
Just back from return trip to Dubai. It was everything we hoped it would be. From the moment we
stepped through the door at the Silverjet Lounge in Luton to arriving in Dubai it was smiles and
excellent service from all the staff. It was the same on the return trip. On the outward flight
with the window blinds closed it was hard to believe that we were actually on a plane. The food and
drink served on board were excellent. We shall certainly use Silverjet again to return to Dubai.
SILVERJET review : 18 May 2008 by S Kendall (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
Luton to Newark return - absolutely fantastic. First class service from first class staff . An
absolute pleasure to fly with Silverjet and well worth travelling down from North Yorkshire.
No complaints whatsoever, only praise.
SILVERJET review : 17 May 2008 by John Lewisohn (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
Return flight to Dubai in May. The whole experience, from arrival at Silverjet terminal, flight
itself, arrival in private terminal in Dubai and the return journey was a delight. The flights
arrived early in both cases, the in-flight service was exceptional, food was excellent and the seat,
although a bit narrower than some other business class flights, was fine too. The best aspect is the
private terminal in Dubai, just having to avoid the main terminal and all associated hassle makes
such a difference. I hope the airline goes from strength to strength whilst keeping the excellent
prices under £1,000.
SILVERJET review : 11 May 2008 by Roger Green (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
Fantastic flight to Dubai last week, excellent lounge and on board service both ways. Am glad that
the cash injection will help them stay around.
SILVERJET review : 1 May 2008 by Andrew Chesher (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
Excellent flight to and from EWR last week. Great service in the lounge and in the air, on time both
ways.
SILVERJET review : 23 April 2008 by Sue Parkinson (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
An excellent trip with Silverjet to Dubai - the lounge was a wonderful haven and the check-in
process really can't be beaten. On-board the seat was comfortable, if somewhat narrow, but no rival
for BA CW or Virgin UC - however, as fares can be more similar to their premium economy products, it
really is fantastic for what you are paying. Other small things - the on-board entertainment was a
little limited, and would have benefited from more variety and the central tables could have done
with being a little wider to accommodate the consoles. My main criticism would be the time it took
to serve the food on the night flight to Dubai - given that it's a relatively short flight, taking 2
hours to serve the food really isn't acceptable as this leaves very little time for sleep. Perhaps
Silverjet could consider taking food bookings during the check-in process, and have the food heated
up ready for departure. Having said that the food was tasty, certainly better than some of the
appalling meals found in Virgin UC. The lounge in Dubai was very crowded when we arrived and didn't
have the greatest selection of food or drink, but the immigration process was at least stress free -
as long as you are not the last to be getting your passport back. It was pleasing to see that the
plane was nearly full - and seemed to contain a mix of business and leisure passengers. I hope
Silverjet succeed as, despite the niggles, they really were a wonderful way to travel.
SILVERJET review : 13 April 2008 by Peter Baynham (UK)
| | Customer Trip Rating : |
 | Recommended: |
| Value for Money: | |
Luton to Dubai return. Don't rely on the Silverjet car service to pick you up in Dubai, they
admitted to me after it failed to show up at my hotel that they were having problems with it. Also
seats do not fold fully flat and if you are tall like me difficult to get comfortable. At Dubai the
aircraft sometimes has to park a long way from the VIP terminal and means a long bus ride. Terminal
too small it has to hold arriving and departing passengers at the same time so you may not have
anywhere to even sit. Terminal at Luton quite crowded, not always easy to find a seat. A
disappointing experience if you have paid the full flexi fare price. If you have got a saver ticket
then fair value.
SILVERJET review : 13 April 2008 by Matthew Furneaux (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
I've just endured a night of going nowhere except a 2 hour flight over the English countryside. The
Dubai flight was due to depart at 2155 and we boarded on time. We then sat on the plane for 3 hours
while a fault was fixed. I should say at this point that the crew were excellent and served us all
whatever we wanted from the bar, and did their best to provide information. When we finally took off
the pilot soon broke the news that the fault had re-occured during take off and we had to return to
Luton, after burning off some fuel, hence the flight going no-where. When back on the ground at 0400
the ground crew really tried their best to provide options, but when you have such a tiny fleet,
these options didnt include transfering to another plane sadly. And that sums up Silverjet I think.
When it works it really is fantastic. When there are problems, although the staff are first class,
they simply do not have the infrastructure to properly deal with it.
SILVERJET review : 5 April 2008 by Nick Langford (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
Luton to Dubai. Great experience with Silverjet to Dubai. At Luton we chose valet parking and left
the car outside the door of the Silverjet lounge. Lounge at Luton is great, better than BA club
lounges. The plane was 90% full which was good to see because Silverjet deserve to succeed. At Dubai
you get off the plane , bus to VIP terminal, sit down in the lounge while they stamp your passport
and then you leave, luggage lined up outside, ready to go in the car! ten times better that the
usual Dubai terminal experience. Return flight was very relaxed, cabin crew excellent. food was very
good. got off the plane at Luton, walked to baggage reclaim , cases already there, walked out of
terminal to find car waiting 50 m from the door. Excellent! My only criticism would the poor
selection on the inflight entertainment but that is certainly not a big deal. I would recommend
Silverjet for Dubai over Virgin, Emirates or BA. I still have my luggage!
SILVERJET review : 4 April 2008 by Leon Mills (UK)
| | Customer Trip Rating : |
 | Recommended: |
| Value for Money: | |
LUT - EWR Return. My second round trip to the US with Silverjet in 6 months.This time around I used
the transfer taxis from Parkway station, there was one waiting and I was transferred to the terminal
immediately. Lounge and check in at Luton once again a unique experience. I would recommend that you
put your US first night address via the online check in, I think it just makes the whole process
even more straightforward in the lounge as the staff literally just have to get your boarding card.
Outbound there were pre-flight drinks and the seat was fine. I worked for 5 hours using the in seat
power for my laptop. Inbound I was on the late flight but it turned out they had cancelled the
earlier flight and so combined the two so the late flight was full, all but 4 seats. As mentioned
previously this places a bit of a stretch on the Newark lounge. On board I spotted some empty seats
behind me and asked if they could be used but was told there were not working properly, they later
sprung to life and I was moved to two empty seats enabling me to spread out. Overall
another excellent Silverjet experience. The day after I got back I read in the business news that
they haven't yet posted a profit but have made their lowest loss so far after flying for just over a year.
SILVERJET review : 2 April 2008 by A Miller-Chan (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
I flew with my four and a half year old daughter on the 10am flight to Newark. This was our 3rd
flight with Silverjet. As our previous experience with them was so exceptional; and we had a very
tight three night turnaround; we opted once again to fly with them. My husband drove us through a
blizzard to the terminal on the morning of the flight. As we expected, there was a delayed take-off
due to the need for de-icing. The ground crew were delightful and allowed my husband to join us for
coffee before we boarded. Once onboard I enquired about the child pack for my daughter. I was told
that you now give these out in the terminal. Flight crew were very apologetic and I was assured that
one would be waiting for us upon arrival, and it was! The last 45 minutes of the flight were
extremely turbulent. I have never been sick during air travel before but actually became hideously
sick during landing. I was terribly embarrassed and also concerned for my daughter as I knew she was
frightened. The cabin crew were all so supportive, kind and reassuring. They were professional and
helped my daughter as well. I was met at the plane with a wheelchair by a wonderful young woman. She
took care of everything right up until I got into the town car and reassured my young daughter all
the way through. On our return to Newark for the 7:30 return flight to Luton we were greeted by the
same young woman who had assisted me, and the other ground crew. We were greeted by name and asked
how I was feeling. The flight to Luton was excellent and I my daughter and I both slept for 5 hours.
We arrived early to Luton and it was wonderful to be able to return to the terminal where we were
greeted once again by name! Is the lounge or the seat as good as Virgin upper, no; but the service
and check in is superior. One thing to note is how child friendly they are. Silverjet now offers a
child discount on all tickets as well. I am looking forward to my next flight with them in July.
SILVERJET review : 27 March 2008 by
Terry Morris (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
Luton-Dubai. We found the whole experience a delight, from the moment you arrive at the Silverjet
lounge at Luton you are being looked after. Cabin crew were attentive and helpful. On arrival in
Dubai we still felt we were being treated as special.
SILVERJET review : 17 March 2008 by A Murray (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
LTN-EWR Return. We just flew this airline for the first time and can strongly recommend it. We
caught a train (frequent service) to Luton Parkway from central London and were transferred to the
Silverjet terminal by complimentary taxi. All relatively straightforward. Check in was the best I
have ever experienced- staff take your passport and whilst you sit in the lounge enjoying breakfast,
they complete the check in procedure. Very stress free. Our outgoing flight was an hour late in
departing due to adverse weather conditions but passengers were kept updated and the pilot himself
came into the lounge to introduce himself and explain what was happening. This was representative of
the whole experience - staff friendly (they ask onboard how you wish to be addressed) and courteous
but informal which is a very pleasant departure from other airlines I have been on. Food was better
on the outbound leg and the departure lounge in New York is a little small but overall this was one
of the best airline experiences I have ever had and despite the inconvenience of leaving from Luton,
will certainly be using them again. Re previous comments about passenger numbers - our flights were
both running at about 80% full - I only hope that this continues to improve as this airline deserves
to succeed.
SILVERJET review : 27 February 2008 by B Greenberg (USA)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
EWR-LTN return. I strongly recommend Silverjet. The check-in procedure is a revelation. No check-
in counters, Silverjet staff takes your baggage and passports, invites you to sit in their private
lounge, and bring you your boarding pass. Onboard service was excellent. Seats extend to flat, but
not to fully horizontal. On evening flight from NY, food service was quick, allowing an overnight
sleep. Both flights approximately 75% full. Luton Airport may be a bit far from London compared to
Heathrow, but with the expedited boarding at Silverjets private terminal, the total time door to
departure is the same. This is biz class for less than half the price of the majors. Give it a try.
SILVERJET review : 21 February 2008 by J Morris (USA)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
LTN-DXB. Check-in and boarding at Luton was incredibly easy and personal, and the private terminal
was very comfortable and spacious, with very nice shower facilities (food not worth mentioning).
This makes up for the headache of accessing Luton airport from Central London. Onboard, food was
below par. The cabin, although comfortable and new, was nearly empty on this flight. Arrival at the
VIP terminal in itself almost makes the entire trip worth it, as there is no hassle or waiting in
Dubai's notorious passport control queues. However, there was some confusion in finding where to go,
as this is currently the only commercial airline that uses this terminal and Silverjet staffing here
was sparse. After wandering into a private waiting area, a few of us were ushered upstairs by a non-
Silverjet employee to the correct facility. Agents casually take your boarding passes and return
them to you as you relax in the very upscale facility. However, their Dubai lounge inconveniently
lacks shower facilities, and the staff is not subtle about rushing you out, as they have shift focus
to greeting departing passengers going back to Luton. Silverjet has some issues to iron out, but
overall is a product worth giving a try.
SILVERJET review : 17 February 2008 by M Joseph (UK)
| | Customer Trip Rating : |
| Recommended: |
| Value for Money: | |
I flew Silverjet for the first time. A fantastic level of service from start to finish. Excellent
airport lounge, away from the crowds and with Silverjet passengers able to enjoy a range of food,
wine, champagne, fruit juices, newspapers, and facilities such as showers. The service onboard is as
good as the best with personal entertainment systems, and friendly yet professional service. The
meals onboard were delicious.
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