SILVERJET review :  30 November 2007 by A Solum     (UK)

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I give them very high marks for product and service - the only let-down is the seat not going 180-degree flat - which hinders sleep a bit as I tend to slide down. The leg rest is firm and presses on my feet, but after all these flights I've worked out a solution - sleeping on my front and I don't seem to slide. Service is great, food delicious. Canapes, menus done by Le Caprice restaurant in London, meal service served properly (no tray service), excellent breads, and more. Top of the list goes for lounge at Luton - a haven of comfort. It removes the airport experience, and passengers board in a calm and relaxed manner. I understand that EWR lounge is being improved. Only once have I had immigration lines at EWR (and this was due to a computer glitch), never any security issues - another huge boon in using this airline. Improvements and changes are constantly being introduced, including better wines, different catering, re-designed lavatories, availability of toothbrush & paste, etc. Being a small carrier, they can easily react to customer feedback and change things quickly. Great value for money, with good levels of friendly service and comfortable seating equals a winning proposition for me! My last flights were 99 out of 100 pax outbound, 76 out of 100 inbound - so good loads. From disembarking at LTN last month to car = 17 minutes. Speedy. From landing it was all of 26 minutes.

SILVERJET review :  30 November 2007 by I Ponton     (UK)

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Silverjet LTN to EWR, and very impressed with the service. Great seat, good IFE and excellent food. The angled flat seat was good for at least 3 hours sleep. The crew were friendly and very attentive. The only points that I think need addressing are the toilets need sprucing up, they don't look like toilets on a business class only service, and more storage - teres nowhere to store anything around your seat. Apart from these minor points Silverjet is well worth the money and their private lounge at LTN is brilliant and very easy.

SILVERJET review :  27 November 2007 by Arron Zubier     (UAE)

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Just flew in this morning on their new service from Luton to Dubai, and being a Silverjet first timer, I have to say I had a great flight. Being 6ft and of large build, I have yet to be able to sleep for anything more than 20mins or so on a flight, imagine my delight at having slept for 5.30hrs. The ground crew at Luton very friendly and professional and crew a delight. I think the toilets on board could do with some modernising, as they do not reflect the feel of the rest of the plane. Silverjet for me is way to go now when flying London-Dubai and vice versa.
 

SILVERJET review :  9 November 2007 by Maurice Frankel     (UK)

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LTN-EWR-LTN. just flew Silverjet for the first time. Having read the various customer reviews prior to my trip, one of the most pleasing thing was to see that various complaints had been addressed by the company i.e. the toilets onboard appear to have been refurbished; ambient temperature onboard certainly was not too high; leaving Newark we had use of the fast track security channel. I found the flight times very convenient. Furthermore there are few flights arriving into Terminal 2 Newark at the same time so security was a wizz. Similarly we arrived back into Luton after the early morning rush so again no waiting. I noticed that a good proportion of the people on the return flight had been with me on the outward journey and i think that this is where Silverjet really scores best as the alternative full fare economy or premium economy is far inferior. If you look at Silverjet as an alternative to BA Club or Virgin Upper you will be disappointed simply because that seats are not comfortable enough.

SILVERJET review :  6 November 2007 by J Barr     (UK)

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Luton-Newark-Luton. I found this for the money an excellent service, with just a few niggles. Plus points are the really excellent and stylish lounge at Luton; the quick and simple check-in and boarding procedure there; polite and enthusiastic staff on the ground and in the cabin; the food and its presentation; and general impression of stylishness and design. Personally I find Luton perfectly accessible from central London: trains from Blackfriars (London Bridge, Farringdon and Kings Cross are other stops) every 20 minutes or so and a cab to the terminal. There is simply no comparison between the check-in and security experience with Silverjet at Luton and Heathrow or Gatwick whatever the airline and however elevated the class. The niggles: though I had printed out my confirmation and several other web pages, my computer packed up a day or so before I left and I could neither check in online nor order a car from Newark to Manhattan. I tried to ring Silverjet to arrange the latter but could find no telephone number on the website; obtained the number from new, unimproved directory enquiries but despite my 'phoning several times at various hours over the next two days no-one ever answered. When I checked in they agreed to send an e-mail requesting this, but it was almost as if this was an innovative and brilliant solution! I did not find the non-availability of duty-free shopping at Luton any problem - it's the quid pro quo for the private channel: but prospective passengers should be aware of this, indeed the website (otherwise informative re the terminals) should state it. I am also quite happy not to have duty-free goods flogged in flight. Arriving at Luton Parkway on a filthy wet day no taxis were evident and none of the station staff seemed to have heard of the Silverjet-branded free taxis as advertised (this despite the fact that they obviously pull up or wait in front all day). A very scruffy and decrepit minicab eventually showed up - quite a way from the canopied forecourt, and then a silver 'black' cab. The procedure was not obvious, and I got very wet. At Newark I had to wait about 20 minutes in the rather crowded Silverjet lounge before my car came: the ground staff were not efficient in locating me. On that subject, I agree with the comments of many other passengers that the Newark lounge is inadequate: but this seems to be a feature of all US so-called premium lounges and no doubt Silverjet has had to be grateful for what it can get. Also Luton sets a very high standard for comparison. Immigration at Newark was amazingly quick for the US, and courteous and friendly: and the baggage was already on the carousel. I would agree also that the seat is not as comfortable as it looks, especially when reclined (too short and not flat, as people have noted). Still, pretty good for the money. The outward flight in particular was very lightly loaded, with the rear cabin almost unoccupied. Pleasant though it is to fly without crowding, I do hope that they get higher load factors, or they will not be in business much longer. I do hope there is no truth in the suggestions that flights are cancelled for lack of sufficient passengers - there is no way one is prepared to risk this happening. I would give a 5 but for the niggles, and really do hope Silverjet succeeds.

SILVERJET review :  31 October 2007 by H Ridgwell     (UK)

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Our first flight with Silverjet, and a fantastic experience. Arrived at Luton terminal and had the car whisked away with valet parking - not sure where they park the car but it had 12 miles on the clock when it was returned. The lounge was quite packed but there was still room to sit and relax. Onboard we found the seat comfortable. The aircraft are showing their age, but on the whole it was quite clean and tidy, the cabin temperature was way to high and found it difficult to sleep comfortably on the return flight. The food and wine on board was excellent and cabin crew good. The lounge at Newark was disappointing and a bit small for a full business flight - we had trouble finding some where to sit together. For someone who has never experienced business class before this is the airline that everyone should try.

SILVERJET review :  31 October 2007 by Elizabeth King     (USA)

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EWR-LTN-EWR - I decided to give Silverjet a try as I had to make a quick trip to London for a 1 day conference and was not looking to spend the $5000 Continental (my normal carrier) was asking for biz class. I live within 15 minutes of EWR so the perk of only needing to arrive 45 minutes prior to boarding was a huge plus for me. When I arrived at the terminal and finally found the lounge I was a little concerned about what the flight would be like. The lounge is really just a section of the arrivals area that has been cordoned off with a movable temporary wall. There was very little space even though the flight was less than half full but the staff were very accomodating. Boarding went smoothly and we were off exactly on time. I found this to be one of the most relaxing flights I have ever experienced. I will give some of that credit to the half full flight which allowed me to have an empty seat next to me. The seats are pretty narrow as is the arm space between them so I'm not sure how much I would have liked it if anyone but a loved one was sitting next to me. The food was shockingly good - I had the vegetarian option. I managed a good 4 hours sleep which is a record for me. The seats were quite comfortable for sleeping and the blanket was great. Had the chauffeur service in LTN - slight problem trying to locate the driver but it was rectified quickly - transport was a huge and not very comfortable van as opposed to the sedan it should have been. Return - the LTN lounge is really wonderful - one of the better lounges I've been to. Again flight boarded and departed on time. Service was very good, food delicious - enjoyed a few glasses of wine and caught up on some movies and decided that I loved Silverjet.

SILVERJET review :  19 October 2007 by Fraser Campbell     (UK)

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LTN-EWR Return. LTN private lounge excellent. Plenty of space despite full flight and all amenities expected. Onboard, seating comfortable, food good, wine plentiful. Seat power wasn't working so digiplayer didn't work but rectified by competent crew with a battery. Planes show their age - despite this still very comfortable. On return the lounge at EWR lets the airline down. Comments from ground crew indicate difficulty with EWR in securing a suitable private terminal with cooperation of TSA. I was informed by TSA agent that I could not use the business class security fast track as Silverjet don't pay for it. The lounge at EWR is cramped but acceptable for a business class product. The joy of dropping your bags and being checked in while you sip champagne is still there and worth it. Flight back got 4 hours sleep - found enough space on the 6ft bed (I am 6ft and quite generously built). One adverse comment (it might be the age of the plane) but the temperature of the cabin was too high and the feeling of lack of oxygen was present on both flights.

SILVERJET review :  17 October 2007 by A Copeland     (UK)

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I have used Silverjet for the first time in the last week. The whole experience beats premium economy hands down and comes as close as makes no difference to Virgin upper. The fact that it is also far less expensive alternative to premium economy is a nice bonus. The attendants were polite and efficient, food as good as I have experienced, checking in and Luton lounge a pleasure. This is a new company trying to serve a need in the market, with finite resources - there will always be teething problems.

SILVERJET review :  17 October 2007 by Ruth Fuller     (UK)

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Luton to New York - a wonderful experience. Fabulous seats and food and brilliant service from flight attendants. Our only fault was at the Newark terminal which did not compare to Luton, but was still very enjoyable.

SILVERJET review :  9 October 2007 by J Charles     (UK)

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For the money it's excellent value and worth flying from Luton to avoid the hassle at Heathrow. I really liked the way you check in at the lounge and the private security channel. No matter what class you fly on other airlines you still have to suffer overcrowding at Heathrow and Silverjet have found a way around this with their private terminal. The inflight service was good, if not first class then certainly business class standard. Liked their entertainment system. Pleasant crew. Newark preferable to JFK in my opinion at New York end. Returning from Newark checking in again at their lounge was easy. Didn't try the limo service but it was easy enough to get a taxi at Newark and I used the free taxi shuttle at Luton to the rail station which worked very well.

SILVERJET review :  5 October 2007 by Leon Mills     (UK)

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EWR-Luton. 2nd evening flight to London. Lounge functional with wireless and snacks, we needed it as inbound flight was delayed by 1.5 hours. Flight was only 1/3rd full and there was not much room left so if the flight was full I can imagine it getting rather overcrowded. Pre-flight drinks taken care of and once airborne there was some delay in my getting headphones and PSUs for digiplayers, this due to the fact that there is a lights out policy straight away, which is good but difficult for people to see what is going on! Dinner of Lamb with Polenta was light and very tasty. I managed 3 hours of sleep which was good. Breakfast is simple but I prefer this to something that has been sitting in the galley for 6 hours and needs to be heated. Re-entry to the UK through the main terminal quick and no bustle in baggage hall BUT - we were two hours late so it might be a different story at 9.30am. Silverjet will be my first choice when flying to the east coast again.

SILVERJET review :  5 October 2007 by R Scorer    (UK)

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LTN-EWRr. Seats were good for dayflight, I am not a fan of the angle bed for night flights. Food on Silverjet and overall service was excellent, this includes the Luton lounge. My main problem was Luton airport which is a real pain to reach, especially with current roadworks.

SILVERJET review : 30 September 2007 by D Andrew    (UK)

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My wife and I usually travel to the USA with Virgin Upper Class but following our recent flight to and from Newark we will be using Silverjet from now on. The service in the lounges and on board was excellent and the food was good. I agree with other comments that the lounge at Newark became overcrowded but that was a small price to pay compared with the overall service. My only complaint relates to the long delay we experienced before our plane was able to take off from Newark but this is not the fault of Silverjet.