SILVERJET review :  12 February 2008 by Matthew Furneaux     (UK)

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Value for Money:

LTN-EWR return. The product remains unbeatable value in my view. Valet parking at Luton is quick and easy, and private security line is almost the best bit - it just saves so much time. Onboard the new menu was an improvement, and the wines also. In pure value and service terms I dont think they can be beaten.

SILVERJET review :  12 February 2008 by Matthew Furneaux     (UK)

Customer Trip Rating :

Recommended:

Value for Money:

LTN-EWR return. The product remains unbeatable value in my view. Valet parking at Luton is quick and easy, and private security line is almost the best bit - it just saves so much time. Onboard the new menu was an improvement, and the wines also. In pure value and service terms I dont think they can be beaten.

SILVERJET review :  7 February 2008 by Simon Lee     (UK)

Customer Trip Rating :

Recommended:

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Luton - Newark return. Luton experience is worth the price alone, and the little things show the thought they have put in to the whole experience. I loved the fact there's no announcement to the gate - just someone politely informing you which door to go through. Inflight experience equally superb - even being asked how I wished to be addressed by FA; and proper food/wine. Newark's a great airport - efficiently through Immigration (don't think there was a dedicated lane though??) and although the Lounge is not as good as Luton, it's still great and you still get a quick, easy check- in and great service. My only worry for the long term is that both flights were only two-thirds full, and with Maxjet going under recently - does the model work?? Hopefully it does, as we'll definitely use them again!
 

SILVERJET review :  5 February 2008 by Nigel Chism     (UK)

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LTN-NY and back. Staff on the ground and in the air all very helpful and could not do enough. The lounge facilities are great, the private (at Luton) and fast track (at Newark) security worth the price alone. In 35 years of travelling to the US I have never been in and out so quickly. I paid less than BA Traveller Plus or Virgin Premium Economy. May Silverjet prosper and add more routes!

SILVERJET review :  5 February 2008 by Simon Craimer     (USA)

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Recommended:

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Everything was amazing apart from the late arrival into Newark on the return. Seats, entertainment and food amazing. FAs friendly. Fly Silverjet -its worth it!

SILVERJET review :  30 January 2008 by Chris Martin     (UK)

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Recommended:

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LTN-DXB :no stress of having to frantically scan a big LCD screen every 10 mins to find your check in and gate number, there is only one! No unwanted numerous announcements one after another telling you its your final call, simply a polite invitation in person to mention that you may board. I think there were only two during the entire journey start to finish, a captains brief on departure and arrival. Courteous security - they do they exist here. Enthustastic cabin crew who smile and talk to you, Delicious food and a comfortable bed. On arrival, Champagne breakfast with unlimited coffee at exec lounge Dubai, again 'personal' treatment.

SILVERJET review :  22 January 2008 by Keith Pirie     (UK)

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Like a breath of fresh air. Came across Silverjet by chance during Dec scrambling to get flights to Dubai for family holiday. Silverjet takes all the hassle and stress out of immigration into Dubai. Staff at every junction could not be more cooperative.

SILVERJET review :  21 January 2008 by Steve Roberts     (UK)

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Recommended:

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My fourth trip with Silverjet and it is an outstanding service, especially for the price. Although Luton is a little further than Heathrow and Gatwick for me, there's no time needed for check-in so overall it's quicker than fighting the crowds in a London airport. The lounge at Luton is outstanding, service onboard is friendly and efficient, food is excellent, and it's a comfortable seat which is almost lie flat. As others have said, the Newark lounge is not as nice (it's comparable to many other business lounges but not as good as the one at Luton). The last time I went I took my wife and eldest daughter (so there were three of us) for the same cost as flying one person in Virgin Upper.

SILVERJET review :  17 January 2008 by Steve Evans     (UK)

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Silverjet last week from Luton to New York. The Silver lounge is peaceful, relaxed and without fault - staff couldn't do enough for us. Onboard crew were a pleasure. The food was by far the best I have had on a flight. The only criticism I have was the lounge in Newark which was in no way comparable to Luton. It was too small for the amount of people in there - but I'm sure that will improve as it becomes more established.

SILVERJET review :  8 January 2008 by Brian Harrison     (UK)

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Recommended:

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London - Dubai. Flight a real pleasure, but the main reason to fly to Dubai with Silverjet are the private terminals. Valet parking at Luton, no queue for check-in or security. At Dubai, we were ushered into the lounge and our passports were stamped with visa while we had a glass of champagne. They were returned shortly and our bags were ready to collect from the from the front of the terminal near to taxis. Anyone who has flown into Dubai will know what a difference this makes.

SILVERJET review :  4 January 2008 by Arron Zubier     (UAE)

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Another superb Silverjet flight Luton to Dubai leaving on New Years Day. Crew very professional, friendly and have a smile you can see is not fake. My only worry is that on the 3 occasions I have flown Silverjet between London and Dubai the planes have been virtually empty, so I sincerely hope that the numbers pick up as it would be a great shame if they had to stop the service.

SILVERJET review :  3 January 2008 by R Sandhu     (UK)

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Flew to Dubai and service brilliant. Private terminal at Luton check in, arrival and departure at private terminal in Dubai marvellous. One has to pay more than twice to experience this service with other airlines. Silverjet staff are friendly and helpful.

SILVERJET review :  27 December 2007 by R Grantham     (UK)

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Recommended:

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Luton-New York-Luton. I felt the crew were not as experienced as an airline like BA but they were very friendly. Meals tasty. I appreciated the personal space in a cabin that's all business class. A small point, but there were no trolleys. Everything was served individually from the galley on a tray which felt more special. Inflight amenity kit was disappointing, presumably a money saver. Luton surprised me as an excellent airport, or at any rate the Silverjet terminal which is outside the main terminal. Check in at Luton and at Newark was at the entrance to the Silver Lounge close to where the taxi drops you off. I thought this arrangement was much better than queuing at desks with other airlines. Silver Lounges had snacks and drinks available including champagne and a good selection of magazines and newspapers and Luton had its own security channel which was hassle free. A different way of flying transatlantic and in almost every way much better.

SILVERJET review :  24 December 2007 by R Hayes-O'Connor     (UK)

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Recommended:

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The Luton experience could not be beaten. We arrived at the Silverjet terminal having pre-booked valet parking. We were met kerbside and invited into the terminal whilst the baggage was unloaded. It took no more than two minutes for the bags to be tagged and the cars keys taken care of and then we were off to the lounge. I would recommend taking breakfast in the lounge prior to the 10.00 departure to Newark. Check in was completed over a coffee in the lounge, and the staff changed our original seats to better accomodate our party. From lounge to a/c via a bus was hassle free. On board, the crew were very friendly and attentive. The seat was comfortable but mine would not recline fully. As it was a day flight this was not an issue. The in flight entertainment via your own portable screen is great until you want to keep watching a movie whilst dining. There isn't enough room for two screens and two laid up dining positions. We decided to share one screen. The toilets on board are clean but a little functional for a business class service. The food was very good, although the pre arrival snack into Newark was very average. the cabin crew were attentive throughout the flight. At Newark we were off the flight and through customs in less than 20 minutes. Our friend in Newark was waiting for us in the Silverjet lounge having been invited to wait for us there. Our return flight was as hassle free as the outbound journey. Other comments on this site cover the lounge at Newark. Crew were again very friendly and professional. Food was again very good, although breakfast a little disappointing. The angled lie flat seat was a little uncomfortable for me but everyone else seemed to be sleeping. Arrival into Luton faultless. We were sat in the car, bags loaded within 30 minutes of the aircraft landing. The car was parked 50 yards from the terminal when we arrived. The Silverjet staff brought the car to the door of he terminal and loaded the luggage whilst we waited inside. Punctuality in both directions very good. The bottom line is that this is a good product for the price, we would certainly use Silverjet again and would recommend them.

SILVERJET review :  20 December 2007 by A Brathole     (USA)

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The whole setup at Luton with a private security channel is very convenient, and about as hassle free as an airport experience can be these days. The Luton lounge is decent enough, at least on par with an average business class lounge, but not nearly in the same league as the Virgin Clubhouse at Heathrow. The Newark lounge is just a partitioned area in the arrivals hall, without its own bathrooms etc, so left a little to be desired. Also, the security at Newark is just the standard lane shared with other airlines. In flight experience was similarly a slightly mixed bag. The flight attendants were friendly but seemed rather inexperienced, and the food service was not particularly impressive. But the seat provided a good level of personal comfort, which is really what matters most on a long flight. It had a continuous range of adjustments, from upright to various reclining angles to (almost) flat, and was more than adequate for getting some good sleep. I preferred this to the more plush Virgin Upper seats, where the lie-flat design offers no positions between a limited initial reclining range and being turned fully flat. Overall, the airline left you with the feeling that they are not quite as slick and professional as they would like you to think, as some aspects of the end to end service package seemed a little half baked and improvised. But the positives easily outweighed the minor shortcomings, and the bottom line is a great value for the money.

SILVERJET review :  20 December 2007 by A Brathole     (USA)

Customer Trip Rating :

Recommended:

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The whole setup at Luton with a private security channel is very convenient, and about as hassle free as an airport experience can be these days. The Luton lounge is decent enough, at least on par with an average business class lounge, but not nearly in the same league as the Virgin Clubhouse at Heathrow. The Newark lounge is just a partitioned area in the arrivals hall, without its own bathrooms etc, so left a little to be desired. Also, the security at Newark is just the standard lane shared with other airlines. In flight experience was similarly a slightly mixed bag. The flight attendants were friendly but seemed rather inexperienced, and the food service was not particularly impressive. But the seat provided a good level of personal comfort, which is really what matters most on a long flight. It had a continuous range of adjustments, from upright to various reclining angles to (almost) flat, and was more than adequate for getting some good sleep. I preferred this to the more plush Virgin Upper seats, where the lie-flat design offers no positions between a limited initial reclining range and being turned fully flat. Overall, the airline left you with the feeling that they are not quite as slick and professional as they would like you to think, as some aspects of the end to end service package seemed a little half baked and improvised. But the positives easily outweighed the minor shortcomings, and the bottom line is a great value for the money.

SILVERJET review :  20 December 2007 by J Gregson     (UK)

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Luton to Dubai. Punctuality good, service in the lounge was excellent, inflight food very good and overall general service great. Seat doesn't recline to flat, but I easily managed to get sleep. The lounge at the executive jet terminal in Dubai is a little cramped, however the hassle free experience of using that terminal rather than the main one in Dubai is great. My only negative points are that on arriving at Luton Parkway I didn't see any of the Silverjet free taxis, and got a wet walking from the bus stop to the Silverjet Terminal. But both are minor points and I will be using Silverjet again on this service.

SILVERJET review :  10 December 2007 by R Wilson     (UK)

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I flew Silverjet last Sunday - late leaving my home in Richmond and was sure I was going to be late getting to Luton airport. I arrived 25 minutes before the flight was due to leave and the process could not have been smoother. There was no check in - they took my bag, gave me a cup of coffee and brought my boarding card in the lounge. I was onboard 15 minutes after getting out of my car (which they parked for me!). Food was simple but really tasty. Seat very comfortable. The lounge at Newark is small but they have the same check in and boarding process (although security was shared with a BA flight).